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executive - operations (travel industry) Jobs in Cairo

executive - operations (travel industry)

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operational excellence analyst Jobs in Cairo

operational excellence analyst

operations executive

Pera Travel

<div>
 
 
 Operations Executive
 
 
 
 
 
 
 The Operations Executive is responsible for managing and executing all travel-related bookings and operational processes within the agency. This role ensures the smooth coordination between suppliers, sales agents, customer service representatives, and the accounts department to deliver an exceptional client experience while maintaining efficiency, accuracy, and profitability on every booking.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;	Airline &amp; Hotel Bookings:
 
 
 Handle all flight, hotel, and accommodation reservations accurately and efficiently through the agency&rsquo;s booking platforms, supplier portals, or direct contacts.
 
 
 &bull;	Tours, Transfers &amp; Excursions:
 
 
 Book daily tours, transfers, activities, and excursions as per client itineraries, ensuring all services are confirmed, properly documented, and communicated to both clients and suppliers.
 
 
 &bull;	Supplier Management:
 
 
 Communicate and negotiate with local and international DMCs, hotel partners, and tour suppliers to secure the best rates and ensure timely confirmations. Maintain professional relationships and follow up on pending requests and special client requirements.
 
 
 &bull;	Voucher &amp; Documentation:
 
 
 Prepare and issue service vouchers, invoices, itineraries, and travel confirmations accurately. Ensure all documents are properly checked before sharing with clients or sales agents.
 
 
 &bull;	Client Service Coordination:
 
 
 Follow up with clients during their trips for updates, confirm driver arrivals and tour schedules, and ensure smooth service delivery throughout the journey.
 
 
 &bull;	Amendments &amp; Changes:
 
 
 Process booking changes (date modifications, service upgrades, cancellations, etc.) promptly while ensuring clear communication with both suppliers and the sales team.
 
 
 &bull;	Financial Record Keeping:
 
 
 Maintain organized booking records, tracking supplier costs, client payments, and profit margins per file. Update operational reports and ensure all accounting data aligns with the finance department.
 
 
 &bull;	Cross-Department Coordination:
 
 
 Work efficiently and collaboratively with the Sales, Customer Service, and Accounts departments to ensure all confirmed clients have their travel plans executed correctly and on time. Support pre-departure follow-ups and post-travel feedback collection.
 
 
 &bull;	Payment Plan Management:
 
 
 Organize and monitor bookings made under installment or payment plan systems, ensuring that all balances are collected and supplier payments are made before travel dates.
 
 
 &bull;	Crisis Handling:
 
 
 Provide quick operational support in case of last-minute changes, flight delays, missed connections, or service complaints. Liaise with suppliers to find the best alternative solutions.
 
 
 &bull;	Compliance &amp; Quality Control:
 
 
 Ensure all bookings comply with company policies, travel regulations, and supplier terms. Maintain a high standard of accuracy and professionalism in every transaction.
 
 
 
 
 
 
 Requirements &amp; Skills
 
 
 
 &bull;	Proven experience in travel operations or a similar role within a travel agency or DMC.
 
 
 &bull;	Strong knowledge of flight, hotel, and tour booking systems (RateHawk, TBO, HotelRack, etc.).
 
 
 &bull;	Excellent communication and negotiation skills.
 
 
 &bull;	Fluent in both English and Arabic (written and spoken) &mdash; this is a must.
 
 
 &bull;	Ability to handle multiple bookings and tight deadlines with precision.
 
 
 &bull;	Detail-oriented, organized, and proactive in problem-solving.
 
 
 &bull;	Strong teamwork attitude and ability to collaborate across departments.
 
 
 &bull;	Intermediate to advanced skills in Excel or Google Sheets for cost/profit tracking.
 
 
 &bull;	Flexible and able to manage after-hours coordination when required for ongoing client travel cases.
 
</div>

Operations Executive

Transmar

<div>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage stock updates on ERP in all locations.
 </li>
 <li>
 Follow up on physical locations of all operated containers.
 </li>
 <li>
 Maintain live view on container stocks in all locations using EDI.
 </li>
 <li>
 Report overdue containers in all ports and communicate it to respective teams.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-3 years of relevant experience.
 </li>
 <li>
 Solid background in mathematics, data analysis and modeling.
 </li>
 <li>
 Bachelor's degree in relevant field (Engineering is preferably).
 
 </li>
 </ul>
</div>

Sumerge

<div>
 
 At Sumerge, we prioritize the employee experience at every stage of their journey within the organization. The
 
 Peope Ops
 
 role is integral to maintaining our commitment to creating a supportive and efficient work environment that empowers our employees and aligns with our organizational goals.
 
 
 You will handle various HR functions focused on employee relations, compliance, and administrative processes. Your goal will be to ensure a seamless experience for employees while supporting the overall HR operations.
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure adherence to people policies across teams&nbsp;
 </li>
 <li>
 Assist in the development of contracts, compliance, and employee documentation
 </li>
 <li>
 Administer payroll inputs and validate data accuracy
 </li>
 <li>
 Handle routine employee queries and grievances
 </li>
 <li>
 Manage employee benefits administration
 </li>
 <li>
 Maintain and update employee records in HRMS, ensuring data integrity and confidentiality
 </li>
 <li>
 Assist in onboarding and offboarding logistics&nbsp;
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 2-4 years of experience in HR or personnel management
 </li>
 <li>
 Strong knowledge of HR policies, procedures, and legal compliance
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Detail-oriented and organized with strong time management skills
 </li>
 </ul>
</div>

People Operations Executive

MENATEC

<div>
 
 About MENATEC
 
 
 
 MENATEC is a trusted supplier of metallic industrial spare parts to refineries, power plants, and factories across the MENA region and beyond. With 10 years of industry experience and an extensive network in Oil &amp; Gas, Energy, and Water industries, we pride ourselves on dependability, integrity, and personalized service. We partner closely with clients to minimize equipment downtime and maximize operational safety.
 
 
 
 Job Purpose
 
 
 
 The Operations Director will lead and optimize all operational functions at MENATEC to ensure efficiency, profitability, and sustainable growth. This is a hands-on leadership role perfect for an experienced professional who thrives in a dynamic, entrepreneurial environment where every decision has direct impact on company success.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Strategic Operations Leadership
 
 
 
 <ul>
 <li>
 Develop and implement operational strategies that align with MENATEC's business objectives and growth plans
 </li>
 <li>
 Define and optimize operational KPIs to track efficiency and profitability
 </li>
 <li>
 Conduct risk assessments and develop contingency plans to ensure business continuity
 </li>
 <li>
 Drive operational excellence initiatives to support business expansion and market competitiveness
 
 
 
 </li>
 </ul>
 
 2. Daily Operations Management
 
 
 
 <ul>
 <li>
 Oversee day-to-day business operations, ensuring smooth and efficient execution.
 </li>
 <li>
 Optimize processes and workflows to ensure living our company values
 </li>
 <li>
 Ensure compliance with regulations, safety standards, and industry requirements
 </li>
 <li>
 Drive continuous improvement initiatives to reduce costs and enhance operational efficiency
 
 
 
 </li>
 </ul>
 
 3. Cross-Functional Leadership &amp; Team Development
 
 
 
 <ul>
 <li>
 Lead and mentor operational teams while fostering a culture of accountability and excellence
 </li>
 <li>
 Provide operational insights and support for business development and project execution.
 </li>
 <li>
 Resolve operational challenges quickly to maintain service quality and delivery commitments
 
 
 
 </li>
 </ul>
 
 4. Process Optimization &amp; Quality Management
 
 
 
 <ul>
 <li>
 Establish and maintain comprehensive Standard Operating Procedures (SOPs) across all operational functions
 </li>
 <li>
 Lead process improvement initiatives to streamline workflows and eliminate inefficiencies
 </li>
 <li>
 Monitor operational performance data and implement corrective actions where needed
 </li>
 <li>
 Ensure consistent quality standards and customer satisfaction across all operations
 
 
 
 </li>
 </ul>
 
 5. Financial Management &amp; Resource Optimization
 
 
 
 <ul>
 <li>
 Develop and manage operational budgets while identifying cost-reduction opportunities
 </li>
 <li>
 Support financial planning through accurate operational forecasting and reporting
 </li>
 <li>
 Support recruitment and development of key operational personnel as the company grows
 
 
 
 </li>
 </ul>
 
 6. Supplier &amp; Vendor Relations
 
 
 
 Manage supplier relationships, evaluate performance, and negotiate contracts to secure favorable terms.
 
 
 Ensure reliable procurement and logistics operations to meet project and client demands.
 
 
 Oversee import/export processes, shipping, and customs clearance.
 
 
 
 7. Reporting &amp; Performance Analysis
 
 
 
 <ul>
 <li>
 Prepare regular operational reports for executive leadership covering KPIs, challenges, and improvement opportunities
 </li>
 <li>
 Analyze operational data to identify trends and recommend strategic actions
 </li>
 <li>
 Support executive decision-making with accurate, timely operational insights and recommendations
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain Management, or related field
 
 
 Masters degree (MBA or equivalent) is a plus
 
 
 Minimum 810 years of experience in operations, logistics, or supply chain management
 
 
 Minimum 3 years in a senior operational role, preferably within small-to-medium enterprises
 
 
 
 Experience In Trading, Manufacturing, Or Industrial Sectors Strongly Preferred
 
 
 
 Demonstrated success in growing companies or entrepreneurial environments
 
 
 Strong working knowledge of ERP systems and Microsoft Office applications
 
 
 Excellent leadership, communication, and problem-solving abilities
 
 
 Fluent in Arabic and English (both written and spoken).
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Entrepreneurial mindset: Someone who can think like an owner and take initiative without extensive oversight
 </li>
 <li>
 Hands-on approach: Comfortable rolling up sleeves and working directly on operational challenges
 </li>
 <li>
 Growth orientation: Experience scaling operations in growing companies rather than maintaining established systems
 </li>
 <li>
 Cultural fit: Understanding of international and local business culture and environment
 </li>
 <li>
 Adaptability: Ability to wear multiple hats and adapt to changing business needs
 </li>
 <li>
 Results-driven: Track record of improving operational efficiency and reducing costs
 
 
 
 </li>
 </ul>
 
 Why Join MENATEC?
 
 
 
 Direct impact: Your decisions and improvements will directly influence company success
 
 
 Growth opportunity: Be part of our expansion journey and grow your career alongside the company
 
 
 Entrepreneurial environment: Work with leadership that values innovation and strategic thinking
 
 
 Professional development: Opportunities to expand your skills and take on increasing responsibilities
</div>

Operations Director

Al-Futtaim

<div>
 
 
 Company:
 
 Al Futtaim Private Company LLC
 
 
 
 
 
 
 Overview of the Role:
 
 
 
 The Office Manager provides comprehensive executive, administrative, and clerical support This role requires a high level of professionalism, discretion, and judgment, as it involves handling sensitive information and interacting with senior stakeholders. The Office Manager ensures the smooth and efficient functioning of the office by managing schedules, communications, travel arrangements, reports, and office operations, enabling the Director to focus on strategic priorities.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 
 
 
 Executive &amp; Administrative Support
 
 
 <ul>
 <li>
 Act as the first point of contact for her manager, liaising with internal and external stakeholders.
 </li>
 <li>
 Draft and prepare correspondence, official letters, reports, agendas, and presentations.
 </li>
 <li>
 Manage incoming calls, emails, and inquiries with professionalism and discretion.
 </li>
 <li>
 Maintain confidentiality and ensure all administrative tasks are handled efficiently and accurately.
 </li>
 </ul>
 
 
 
 
 
 Schedule &amp; Meeting Management
 
 
 <ul>
 <li>
 Maintain and manage the Director&rsquo;s daily calendar and appointments.
 </li>
 <li>
 Arrange meetings, prepare agendas, and ensure the Director is fully briefed.
 </li>
 <li>
 Attend meetings when required to record minutes and follow up on action points.
 </li>
 <li>
 Ensure meeting documentation is circulated promptly and accurately.
 </li>
 </ul>
 
 
 
 
 
 Travel Coordination
 
 
 <ul>
 <li>
 Plan and coordinate travel arrangements, including ticket and hotel bookings, visas, and related documentation, in line with company policy.
 </li>
 <li>
 Prepare travel expense reports and ensure compliance with the company&rsquo;s travel policy.
 </li>
 <li>
 Optimize travel itineraries for cost-effectiveness and business efficiency.
 </li>
 </ul>
 
 
 
 
 
 Office &amp; Resource Management
 
 
 <ul>
 <li>
 Oversee the upkeep of the Director&rsquo;s office, ensuring all equipment and facilities are in proper working condition.
 </li>
 <li>
 Manage office supplies, including stationery and groceries, ensuring cost efficiency.
 </li>
 <li>
 Maintain effective office systems for filing, data management, and document circulation.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Support the preparation of executive-level reports, presentations, and tracking tools.
 </li>
 <li>
 Ensure reports and deliverables are completed accurately and on time.
 </li>
 <li>
 Coordinate document flow and maintain organized filing systems for easy retrieval.
 </li>
 </ul>
 
 
 
 
 
 Required Skills to Be Successful:
 
 
 <ul>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to handle confidential information with discretion and professionalism.
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong interpersonal skills and ability to work across different teams.\
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You for the Role:
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6-10 years' of relevant experience, including at least 2 years as a Personal Assistant or Executive Secretary supporting senior management in a large, fast-paced organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Professional demeanor and strong business acumen.
 </li>
 <li>
 Team player with a proactive and solution-oriented mindset.
 </li>
 </ul>
 
 
</div>

Executive Office Manager

ISG Intelligent Systems Group

<div>
 We are seeking a
 
 highly organized, tech-savvy Executive Secretary &amp; Assistant
 
 to support the CEO in managing daily operations, schedules, communications, and technology-related initiatives.
 
 
 The ideal candidate will have
 
 strong organizational and communication skills in both Arabic and English
 
 , and be familiar with
 
 software project management, IT systems, and remote team coordination
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact between the CEO and internal/external stakeholders.
 </li>
 <li>
 Manage the CEO&rsquo;s calendar, meetings, appointments, and travel plans efficiently.
 </li>
 <li>
 Prepare and organize reports, project updates, and presentations for management meetings.
 </li>
 <li>
 Support the CEO in managing software development and IT-related projects, ensuring deadlines and deliverables are met.
 </li>
 <li>
 Coordinate and follow up with technical teams, developers, testers, and other departments.
 </li>
 <li>
 Assist in planning and tracking projects, milestones, and progress using tools like Trello, Asana, or Jira.
 </li>
 <li>
 Maintain strict confidentiality and handle sensitive information with discretion.
 </li>
 <li>
 Draft, translate, and proofread correspondence and documents in Arabic and English.
 </li>
 <li>
 Ensure timely communication, task follow-ups, and daily/weekly status reports to the CEO.
 </li>
 <li>
 Handle basic software testing coordination, reporting issues, and collecting feedback.
 </li>
 <li>
 Support in researching new tools, software, and technology solutions that improve productivity and project management.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.
 </li>
 <li>
 Minimum 2 years of experience as an Executive Assistant, Project Coordinator, or similar role (preferably in a tech or software environment).
 </li>
 <li>
 Excellent command of Arabic and English (spoken and written).
 </li>
 <li>
 Strong knowledge of IT concepts, software projects, and testing processes.
 </li>
 <li>
 Proficiency with Microsoft Office, Google Workspace, and project management tools (Asana, Trello, Jira, Notion, etc.).
 </li>
 <li>
 Ability to manage time, prioritize tasks, and meet deadlines in a remote environment.
 </li>
 <li>
 High level of integrity, discretion, and professionalism.
 </li>
 <li>
 Excellent organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills, able to work with multi-cultural, distributed teams.
 </li>
 </ul>
</div>

Executive Secretary & Assistant to CEO (Online / Remote)

Alnafitha IT

<div>
 
 
 Job Summary/Objective
 
 
 
 The Risk and Quality Management Professional at Alnafitha plays a critical role in advancing the company&rsquo;s project governance, compliance, and risk management practices. The role is responsible for embedding a culture of risk-awareness, improving quality assurance frameworks, and delivering data-driven insights that support executive decision-making. The individual will drive the implementation and monitoring of enterprise-level risk and quality initiatives and contribute directly to improving project outcomes and service reliability.
 
 
 This role is essential in ensuring alignment between project execution, organizational policies, client expectations, and industry best practices.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Risk Governance &amp; Strategic Alignment
 
 
 &bull; Risk Governance: Oversee risk management framework projects. Manage risk identification, assessment, mitigation planning, and escalation processes in alignment with enterprise risk standards.
 
 
 &bull; Align process reviews and improvements and checklist adherence across the PMO Projects.
 
 
 &bull; Collaboration &amp; Stakeholder Engagement: Work closely with project managers, finance, procurement, and business stakeholders to ensure transparency, accountability, and alignment across initiatives.
 
 
 &bull; PMO Projects Reporting &amp; Insights: Develop dashboards and executive reports that integrate performance, quality, risk, and financial sign-offs data. Present actionable insights to senior leadership and contribute to portfolio reviews and PMO operations governance.
 
 
 &bull; Quality Assurance &amp; Control
 
 
 &bull; Quality Assurance Process &amp; Compliance: Monitor the adherence to ITIL and PMO standards. Evaluate audits, compliance reviews, and documentation of key controls and processes.
 
 
 &bull; Review trends and variances to identify improvement opportunities and support continuous PMO process enhancement.
 
 
 &bull; Evaluate the quality of project deliverables and collaborate with correlated functions to apply quality measures against defined standards and checklists.
 
 
 &bull; Identify, document and report quality gaps, challenges, and deviations.
 
 
 &bull; Lead the implementation of quality control measures
 
 
 &bull; Documentation &amp; Reporting Support
 
 
 &bull; Assess detailed logs and records related to identified risks, quality issues and the status of corrective actions
 
 
 &bull; Establish risk and quality status and progress reports and analyze areas of improvement for review by management
 
 
 &bull; Document established risk management and quality assurance processes, procedures and standards workflows charts and dashboards
 
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business administration, Risk Management, Project Management, or related field
 </li>
 <li>
 Experience: 5-7 years of experience in project risk management, quality assurance, PMO operations, or internal audits within a consulting or IT environment
 </li>
 <li>
 Proficiency in Microsoft Excel, Power BI, Zoho Projects (or similar platforms), project management and compliance tracking tools
 </li>
 <li>
 Strong analytical and problem-solving skills, stakeholder engagement, quality control frameworks, excellent documentation/reporting skills, and strategic thinking.
 </li>
 <li>
 Strong understanding of project governance and risk management frameworks.
 </li>
 <li>
 Proficiency in PMO and understanding the implications of risk/quality issues
 </li>
 <li>
 Advanced knowledge of relevant industry regulations, market trends, and standards affecting risk and quality
 </li>
 </ul>
 
 
</div>

Risk & Quality Management Professional

Explore 306+ Operations executive in Cairo this November. Find roles across top companies and apply now to boost your career.

306 operations executive jobs IN Cairo

Operations Executive

Operations Executive

People Operations Executive

Operations Director

Executive Office Manager

Executive Secretary & Assistant to CEO (Online / Remote)

Risk & Quality Management Professional