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operations coordinator

51Talk Headquarters

<div>
 
 
 About the role:
 
 ( Work on-site role as a Operations Coordinator （Business Support）, we are looking for someone with strong execution skills, who will attend management and employees meetings and help with culture-building initiatives. Have experience in Sales or Operations is preferred. Fluency in English can use as working language, proficiency in Chinese is preferred.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide data collection,and reporting support for daily business operations, helping teams make data-driven decisions.
 </li>
 <li>
 Track key performance indicators (KPIs), generate regular performance dashboards, and identify insights for business improvement.
 </li>
 <li>
 Assist in preparing presentations and reports for internal reviews.
 </li>
 <li>
 Support cross-functional communication, ensuring timely and accurate dissemination of key decisions and updates.
 </li>
 <li>
 Collaborate with the operations team to follow up and drive execution of strategic initiatives and action plans.
 </li>
 <li>
 Participate in project coordination, documentation, and administrative tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Statistics, or a related field.
 </li>
 <li>
 Strong analytical and problem-solving skills, with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Solid communication and coordination abilities; able to work across departments and drive follow-through.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
 </li>
 <li>
 Self-motivated, proactive, and adaptable to a fast-paced working environment.
 </li>
 <li>
 Prior experience in business operations, data analysis, or project support is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 Working hour: Sunday - Thursday 12PM - 9PM, Saturday 12PM-4PM
 
 
 Office address: 1st Floor, 7Z, Etisalat Club Rd, Ezbet Fahmy, El Basatin, Cairo Governorate 4234302
 
 
 
 
 
 51 Talk is a leading online English education company founded in 2011. In 2016, we became the first Chinese online education company to be listed on the New York Stock Exchange. For over 14 years, we've focused on providing personalized, high-quality English learning experiences. As a global leader in 1-on-1 online instruction with international teachers, we believe in combining language knowledge with practical communication skills.
 
 
 Our courses are trusted by learners across 50+countries, helping students gain the confidence to connect with the world. With a team of over 3000 employees，more than 25000 foreign teachers, more than 15 branches worldwide, we are committed to delivering exceptional educational experiences. We have offices in Jordan, Egypt, Turkey, and Saudi Arabia, Asian countries. You will be essential in manage good talent and contributing to our company&rsquo;s growth in Egypt.
 
</div>

Operations Coordinator

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 1. Receive the new pickups closed in bosta flyers
 </li>
 <li>
 2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.
 </li>
 <li>
 3. Receive the shipments(new pickups) on the system and add the tracking numbers on the &ldquo;Receiving Pickups&rdquo; sheet
 </li>
 <li>
 4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses
 </li>
 <li>
 5. Add the cash collection and Refund shipments to the courier&rsquo;s routes. Send the routes directly to the stars&rsquo; App
 </li>
 <li>
 6. Receive the undelivered shipments on the system and the productivity sheet as well
 </li>
 <li>
 7. Get the receiver&rsquo;s signature and IDs# on delivered shipments with Zero Cod
 </li>
 <li>
 8. Get hard copies of returned shipments signed by the business
 </li>
 <li>
 9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis
 </li>
 <li>
 10. Make a verification call on the undelivered shipments or&rdquo; Canceled&rdquo; shipments on a daily basis
 </li>
 <li>
 11. Cancel the refused shipments on the system.
 </li>
 <li>
 12. Transfer the canceled orders after exceeding holding period at the hub&rdquo;24 hours&rdquo; to sorting facility team through&rdquo; Transfer to Hub&rdquo;
 </li>
 <li>
 13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments
 </li>
 <li>
 14. Performs related duties as required
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 - 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry
 </li>
 <li>
 - Only graduates are eligible for this role
 
 </li>
 </ul>
</div>

Hub Operations Senior Coordinator (Cairo/Giza)

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

IOM Qatar

<div>
 
 Job Description
 
 
 
 Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
 
 
 
 Context
 
 
 
 Under the overall supervision of the Deputy Regional Director (DRD) for Operations and the direct supervision of the Senior Regional Data Hub Coordinator, the Senior Data Management Associate will focus on supporting coherent, coordinated, efficient collection, analysis, and utilization of data across the Region, adhering to IOM and UN Data standards (data protection principles, GDI data foundations, UN Data Strategy) and technical tools (Central Data Warehouse, Data Dictionary, DTM Data Kit).
</div>

Senior Data Management Associate

<div>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Provide data collection,and reporting support for daily business operations, helping teams make data-driven decisions.
 </li>
 <li>
 Track key performance indicators (KPIs), generate regular performance dashboards, and identify insights for business improvement.
 </li>
 <li>
 Assist in preparing presentations and reports for internal reviews.
 </li>
 <li>
 Support cross-functional communication, ensuring timely and accurate dissemination of key decisions and updates.
 </li>
 <li>
 Collaborate with the operations team to follow up and drive execution of strategic initiatives and action plans.
 </li>
 <li>
 Participate in project coordination, documentation, and administrative tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Economics, Statistics, or a related field.
 </li>
 <li>
 Strong analytical and problem-solving skills, with proficiency in Excel and data visualization tools (e.g., Power BI, Tableau).
 </li>
 <li>
 Solid communication and coordination abilities; able to work across departments and drive follow-through.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to manage multiple tasks.
 </li>
 <li>
 Self-motivated, proactive, and adaptable to a fast-paced working environment.
 </li>
 <li>
 Prior experience in business operations, data analysis, or project support is preferred.
 </li>
 </ul>
 
 
</div>

Business Support (Operation)

Alorica

<div>
 
 
 Description
 
 
 
 Oversees the day-to-day operations and maintenance of a company's building. Responsibilities include supervising maintenance staff or contractors, managing repairs and inspections, coordinating cleaning and security services, and ensuring compliance with health, safety, and regulatory standards. He may also assist with budgeting, space planning, and vendor management.
 
 
 
 
 
 
 Key responsibilities
 
 
 <ul>
 <li>
 Assist Project Managers in the implementation of facility-related projects.
 </li>
 <li>
 Coordinate work direction and support systems within the Facilities function.
 </li>
 <li>
 Collaborate with outsourcing vendors to ensure timely completion of open/close forms and other required documentation.
 </li>
 <li>
 Supervise, guide, and train facility employees and contractors as required to meet operational standards.
 </li>
 <li>
 Prepare and manage RFPs, bid documentation, contracts, tenant improvement reimbursements, and internal bill-backs for Facilities-related services and events.
 </li>
 <li>
 Coordinate delivery and management of site amenities such as food services and transportation.
 </li>
 <li>
 Perform other duties as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 2-4 years of proven experience as Facilities Supervisor/Coordinator.
 </li>
 <li>
 Detail-oriented with excellent verbal and written communications skills, strong ability to plan and forecast, and strong organizational skills.
 </li>
 <li>
 Advanced English level is required.
 </li>
 <li>
 Candidates must be available to work onsite and under a rotating schedule.
 </li>
 </ul>
 
 
</div>

Facilities Supervisor

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
 
 
 Key job responsibilities
 
 
 This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
 </li>
 <li>
 Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
 </li>
 <li>
 Train and direct sellers for execution and adherence of norms and practices
 </li>
 <li>
 Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
 </li>
 <li>
 Willing to work on weekends
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 &lt;1 years of experience, preferably Operations.
 <li>
 Excellent Communication Skills.
 </li>
 <li>
 Demonstrated basic analytical ability, results-oriented environment with external customer interaction.
 </li>
 <li>
 Highly proficient in Microsoft excel and Windows based applications.
 </li>
 <li>
 Able to work on weekends (and shifts)
 </li>
 <li>
 Should be fluent in English and Arabic (Verbal and written).
 
 
 </li>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
 </li>
 <li>
 Good analytical and problem solving skills with a capability of setting priorities and working under pressure
 </li>
 <li>
 Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
 </li>
 <li>
 Experience in working with logistics and/or manufacturing industry is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3053477
</div>

Central Operations Support Executive, AMET EF

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