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general manager operations

Livspace

<div>
 
 
 Job Description :
 
 
 
 
 
 
 As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.
 
 <ul>
 <li>
 Own the customer experience completely post booking of project till the time of handover.
 </li>
 <li>
 Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
 </li>
 <li>
 Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
 </li>
 <li>
 Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
 </li>
 <li>
 Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience.
 </li>
 <li>
 Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
 </li>
 </ul>
 
 
 
 
 
 Skills And Expertise :
 
 
 
 
 
 <ul>
 <li>
 NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
 </li>
 <li>
 7 to 12 years of overall work experience in Startups or Operations in similar industries.
 </li>
 <li>
 People management skills (direct team reporting in past roles is a must)
 </li>
 <li>
 Strong attention to detail and excellent written and oral communication skills required.
 </li>
 <li>
 Structured thought process and strong analytical ability.
 </li>
 <li>
 Ability to thrive in a fast-paced startup environment.
 </li>
 <li>
 Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
 </li>
 </ul>
</div>

General Manager Operations

<div>
 
 
 JOB DESCRIPTION
 
 
 
 As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.
 
 
 
 
 
 &bull; Own the customer experience completely post booking of project till the time of handover.
 
 
 
 
 
 Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.
 
 
 
 
 &bull; Continuously coordinate with the cross functional teams such as installer teams , vendor teams, category teams, product teams etc to enable faster issues resolution for your team members to solve problems on ground.
 
 
 
 
 
 &bull; Be a people manager to empower the existing team and also hire the best of the talents in the country to strengthen the team of your region.
 
 
 
 
 
 &bull; Ensure everyone in the team is adhering to the defined process SOPs and standards to provide a standardized customer experience. &bull; Responsible for Customer Move In Timeline Adherence, Customer Overall CSAT Score, Quicker resolution of customer escalations.
 
 
 
 
 
 
 EXPERTISE AND QUALIFICATIONS
 
 
 
 &bull; NIT/BITS/IIT/ MBA from IIM/Tier 1 B-schools shall be preferred.
 
 
 &bull; 7 to 12 years of overall work experience in Startups or Operations in similar industries.
 
 
 &bull; People management skills (direct team reporting in past roles is a must)
 
 
 &bull; Strong attention to detail and excellent written and oral communication skills required.
 
 
 &bull; Structured thought process and strong analytical ability.
 
 
 &bull; Ability to thrive in a fast-paced startup environment. Manage strategic alliances/ business partnerships through builders, architects and interior consultants in order to achieve maximum project reach.
 
</div>

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Terminal Operations plays a crucial role in ensuring the smooth and efficient functioning of the airport terminal. This position involves a wide range of responsibilities, including passenger service, process adherence, customer satisfaction, safety, teamwork, and administrative tasks to deliver an exceptional passenger experience.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operational Support:
 
 
 
 <ul>
 <li>
 Provides direct support to passengers and airport staff during terminal operations &amp; assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
 </li>
 <li>
 Handles general inquiries and resolves minor passenger issues efficiently and professionally.
 </li>
 <li>
 Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.
 
 
 </li>
 </ul>
 
 Process Adherence
 
 
 
 <ul>
 <li>
 Ensures strict adherence to terminal operating procedures and guidelines &amp; supports the implementation of new processes and initiatives to improve operational efficiency.
 </li>
 <li>
 Contributes to data collection and reporting to support performance analysis and decision-making.
 
 
 </li>
 </ul>
 
 Budget Preparation &amp; Forecasting
 
 
 
 <ul>
 <li>
 Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
 </li>
 <li>
 Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.
 
 
 </li>
 </ul>
 
 Outsourced Staff Management
 
 
 
 <ul>
 <li>
 Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
 </li>
 <li>
 Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
 </li>
 <li>
 Resolve salary and attendance-related issues by coordinating with HR and payroll departments.
 
 
 </li>
 </ul>
 
 Safety And Security Compliance
 
 
 
 <ul>
 <li>
 Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
 </li>
 <li>
 Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.
 
 
 </li>
 </ul>
 
 Teamwork And Collaboration
 
 
 
 <ul>
 <li>
 Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
 </li>
 <li>
 Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.
 
 
 </li>
 </ul>
 
 Administrative Tasks
 
 
 
 <ul>
 <li>
 Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
 </li>
 <li>
 Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.
 
 
 </li>
 </ul>
 
 Data Collation &amp; Reporting
 
 
 
 <ul>
 <li>
 Assist in compiling daily operational data and ensuring accurate collation for reporting.
 </li>
 <li>
 Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
 </li>
 </ul>
 
 Participate in Training Programs
 
 
 
 <ul>
 <li>
 Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
 </li>
 <li>
 Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.
 
 
 </li>
 </ul>
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Terminal Operations
 
 
 Facilities Department
 
 
 Finance Department
 
 
 HR Department
 
 
 IT Department
 
 
 Procurement Department
 
 
 Security Department
 
 
 Customer Service
 
 
 Maintenance Department
 
 
 
 Key Stakeholders - External
 
 
 
 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
 
 
 Ground Handling Agencies
 
 
 Retail and Food Outlets
 
 
 Government Regulatory Bodies
 
 
 Airport Authority of India (AAI)
 
 
 Travel Agents
 
 
 Car Rental Services
 
 
 Security Agencies
 
 
 
 Qualifications
 
 
 
 Educational Qualifications:
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 3-5 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Assistant Manager - VIP - Jaya He (Airport Museum)

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 Senior Executive &ndash; Finance
 
 
 
 
 
 
 
 
 
 
 
 
 Job Objective &amp; Key Responsibilities
 
 
 <ul>
 <li>
 Perform reconciliations for customer and vendor ledgers, and inter-company transactions.
 </li>
 <li>
 Review and verify supplier invoices in line with contractual agreements, and record entries in BOS.
 </li>
 <li>
 Prepare monthly MIS reports, revenue statements, and reconcile income and expenditure reports.
 </li>
 <li>
 Oversee monthly billing for cargo handling and counter sales, ensuring daily/monthly BOS reconciliation.
 </li>
 <li>
 Monitor receivables, follow up with debtors, and prepare monthly ageing reports.
 </li>
 <li>
 Maintain and update financial data across systems such as RSmart and COSYS.
 </li>
 <li>
 Process invoices and accurately record receipts.
 </li>
 <li>
 Generate MIS reports and costing sheets for Air India GH &amp; CH using BOS financial data.
 </li>
 <li>
 Ensure proper documentation and backup for all financial transactions.
 </li>
 <li>
 Conduct general ledger reviews and analysis.
 </li>
 <li>
 Assist auditors during financial audits and statement preparation.
 </li>
 <li>
 Deliver invoices to airline clients and submit acknowledgments to the Team.
 </li>
 <li>
 Take on additional responsibilities as assigned by the reporting manager or department head.
 </li>
 <li>
 Ensure adherence to quality, safety, and security standards in all financial operations.
 </li>
 <li>
 Report any incidents or violations that may impact safety, security, or company reputation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 B.Com/ CA Inter with 3&ndash;7 years of relevant experience.
 </li>
 <li>
 M.Com or MBA (Finance) with a minimum of 3 years of experience.
 </li>
 <li>
 Proficient in computer applications and financial systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Solid understanding of accounting principles; experience with ERP systems is preferred.
 </li>
 <li>
 Exposure to the aviation industry is a plus.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies &amp; Attributes
 
 
 <ul>
 <li>
 Strong command of spoken and written English.
 </li>
 <li>
 Excellent interpersonal and supervisory skills.
 </li>
 <li>
 Effective communicator across all organizational levels.
 </li>
 <li>
 Collaborative and able to lead cross-functional teams.
 </li>
 <li>
 Comfortable working with various financial software and systems.
 </li>
 <li>
 Ability to interpret airline operational manuals and apply financial insights.
 </li>
 </ul>
 
 
</div>

Senior Executive – Finance

BDO in India

<div>
 
 Location: Mumbai - Dadar (Monday to Friday)
 
 
 Experience: 4 to 6 years of PQE
 
 
 Designation: Assistant Manager - General Corporate
 
 
 Qualifications: LLB is mandatory; CS, LLM is preferred.
 
 
 
 
 
 
 About BDO India:
 
 
 
 BDO is a global network of professional services firms with a presence in over 166 countries, revenue of over USD 14 billion, and experience of over 60 years. It&rsquo;s a leading service provider for the mid-markets with client service at its heart. BDO India LLP (or &lsquo;BDO India&rsquo;) is the India member firm of BDO International. BDO India offers strategic, operational, accounting and tax, and regulatory advisory &amp; assistance for both domestic and international organizations across a range of industries. BDO India is led by more than 300+ Partners &amp; Directors with a team of over 9,000+ professionals operating across 12 key cities. We expect to grow sizably in the coming 3-5 years, adding various dimensions to our business and multiplying and increasing the current team size multi-fold.
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for a General Corporate Lawyer to join a highly coveted team handling some of the best legal work in the firm. The role will involve working closely with leadership teams, M&amp;A commercial teams, external counsel, the general counsel office, and external experts to support the firm&rsquo;s growing M&amp;A activities in India and abroad.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Extensive contract review, drafting and management experience
 </li>
 <li>
 Provide extensive legal support on internal governance, general corporate and M&amp;A transactions including mergers, acquisitions, alliances, etc.
 </li>
 <li>
 Draft and review shareholder agreements, share subscription agreements, AoA, MoA, resolutions, and all related documents.
 </li>
 <li>
 Strategize and structure deals from a legal perspective.
 </li>
 <li>
 Advise on company laws and regulations, FEMA, SEBI laws, and allied laws.
 </li>
 <li>
 Provide knowledge support on ESOP management.
 </li>
 <li>
 Conduct legal due diligence and work with external counsel.
 </li>
 <li>
 Support negotiations with external parties.
 </li>
 <li>
 Conduct research on relevant matters concerning the above laws.
 </li>
 <li>
 Manage internal stakeholders in relation to general corporate matters.
 </li>
 <li>
 Added advantage is experienced in review of office and infra agreements such as leave and license and lease agreements
 </li>
 <li>
 Handle other matters necessary to support the above scope.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 4-6 years PQE with an LLB degree (CS, LLM, and M&amp;A experience and courses additionally preferred).
 </li>
 <li>
 Focused, with high analytical thinking and detail orientation.
 </li>
 <li>
 High proficiency in English (verbal and written).
 </li>
 <li>
 Strategic thinking and ability to navigate complex deals.
 </li>
 <li>
 Proficiency in Word, Excel, and PowerPoint.
 </li>
 <li>
 Strong organizational skills.
 </li>
 </ul>
</div>

Assistant Manager Legal

Ajanta Pharma Ltd

<div>
 
 
 Job Title: General Manager - Medical Affairs
 
 
 
 Location: Mumbai
 
 
 Company: Ajanta Pharma LTD
 
 
 Reports to: India Business Head
 
 
 
 
 
 
 Job Summary:
 
 
 
 The General Manager of Medical Affairs will lead the medical affairs strategy at Ajanta, focusing on providing robust medico-marketing support and facilitating collaboration between the medical and marketing teams. This role will encompass the development of medical materials, training programs, and evaluation of new products, ensuring alignment with the company's business goals and compliance with regulatory standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. Medico-Marketing Support: o Provide medical references and data to support product positioning and new product research and development (NPD).
 
 
 2. Marketing Collaboration: o Support the marketing team with regular inputs and strategic advice on promotional activities to ensure accurate messaging and compliance.
 
 
 3. Material Preparation: o Prepare comprehensive product manuals, product monographs, and training slides to enhance understanding and communication of product benefits.
 
 
 4. CME Development: o Develop and prepare Continuing Medical Education (CME) slides and materials to support ongoing education initiatives.
 
 
 5. Product Evaluation: o Evaluate new product ideas and presentations, providing insights and recommendations to the marketing and business development teams.
 
 
 6. Training Sessions: o Conduct medical training sessions for field staff to ensure they are well-informed about products and therapeutic areas.
 
 
 7. Clinical Study Participation: o Actively participate in clinical studies to gather relevant data and insights that inform medical affairs strategies.
 
 
 8. Competitive Analysis: o Conduct evaluations of competitors&rsquo; new products and strategies, providing analysis to inform company positioning and development efforts.
 
 
 9. Market Intelligence: Monitor industry trends, competitor activities, and emerging science to provide insights that drive strategic decisions.
 
 
 10. Budget Management: Develop and manage the budget for the medical affairs department, ensuring efficient use of resources.
 
 
 11. Stakeholder Engagement: Build and maintain relationships with key opinion leaders, healthcare professionals, and relevant organizations to enhance scientific communication and brand credibility.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Education: Advanced degree in life sciences (MBBS, MD) or equivalent.
 
 
 &bull; Experience: Minimum of 15 years in medical affairs or related fields, with a focus on marketing support and product evaluation.
 
 
 &bull; Knowledge: Strong understanding of regulatory requirements, clinical development processes, and the therapeutic landscape relevant to the company&rsquo;s products.
 
 
 &bull; Skills: Excellent communication, presentation, and interpersonal skills; ability to work collaboratively across teams and influence stakeholders. &bull; Analytical Skills: Strong analytical and critical thinking abilities to assess data and inform strategic decisions. Preferred
 
 
 &bull; Familiarity with developing training programs and CME materials.
 
 
 
 
 
 
 What We Offer:
 
 
 
 &bull; Competitive salary and benefits package.
 
 
 &bull; Opportunities for professional development and career advancement.
 
 
 &bull; A dynamic and collaborative work environment.
 
</div>

General Manager - Medical Affairs

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively. This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
 
 
 
 Responsibilities
 
 
 
 
 Guest Facilitation:
 
 
 
 Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
 
 
 Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
 
 
 
 Information Dissemination And Guidance
 
 
 
 Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
 
 
 Assist guests by providing directions and answering queries related to services and facilities.
 
 
 Offer expert advice on airport services, including transportation, and customs procedures.
 
 
 
 Continuous Improvement
 
 
 
 Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
 
 
 Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
 
 
 
 Crisis Management
 
 
 
 Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests. Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
 
 
 
 Smooth Passenger Movement
 
 
 
 Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
 
 
 Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
 
 
 
 Data Reporting And Generation
 
 
 
 Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data. Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
 
 
 
 Stakeholder Coordination
 
 
 
 Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Guest Relations
 
 
 Security Department
 
 
 Terminal Ops Team
 
 
 Customer Service Team
 
 
 Facilities Team
 
 
 Commercial Department
 
 
 Finance
 
 
 Marketing and Communications
 
 
 Legal and Compliance
 
 
 General Aviation Terminal
 
 
 Airside / AOCC/ JCC
 
 
 Pranaam Team
 
 
 Landside Operations
 
 
 GTB
 
 
 Medical Team
 
 
 Cargo Team
 
 
 Admin Team
 
 
 
 Key Stakeholders - External
 
 
 
 VIP and High-Net-Worth Individuals
 
 
 Corporate Clients
 
 
 Government Officials
 
 
 Airlines
 
 
 Airport Authorities (ATC)
 
 
 Regulatory Bodies (e.g., BCAS, AAI, CISF)
 
 
 Travel Agencies and Tour Operators
 
 
 Ground Handling Partners
 
 
 Customs and Immigrations
 
 
 
 Qualifications
 
 
 
 
 Education Qualification:
 
 
 
 Bachelor&rsquo;s degree in Hospitality Management, Tourism, or a related field.
 
 
 
 Work Experience
 
 
 
 Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
</div>

Assistant Manager – Guest Relations

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170 general manager operations jobs IN Mumbai

General Manager Operations

General Manager Operations

Assistant Manager - VIP - Jaya He (Airport Museum)

Senior Executive – Finance

Assistant Manager Legal

General Manager - Medical Affairs

Assistant Manager – Guest Relations