customer service representative Jobs in Manama Bahrain

customer service representative

early career traineeship- project support engineer Jobs in Manama Bahrain

early career traineeship- project support engineer

generation z - service operation center (soc) trainee Jobs in Manama Bahrain

generation z - service operation center (soc) trainee

ground operations coordinator Jobs in Manama Bahrain

ground operations coordinator

hr ops specialist

generation z service operation center soc trainee

Zain

<div>Job Purpose 
Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
Main Responsibilities and Duties<ul><li> 
Alarm monitoring and incident handling and ensuring adequate incident reporting.</li><li>
Customer complaint handling (reassigning/first-line troubleshooting/resolution).</li><li>
Verification and reporting of Statistics of business and technical reports.</li><li>
Perform test procedures and analyse test results to isolate and determine the type of service problem.</li><li>
Assist skilled teams in restoration of service wherever possible.</li><li>
Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.</li><li>
Preventive maintenance control. (ensure the frequent check and backup process)</li><li>
Develop new processes to fill any gap, interdepartmental coordination.</li><li>
Conduct awareness workshop for change processes and compliance.</li><li>
Change management control (ensure the integrity &amp; proper closing of the change activity)</li><li>
Maintaining history log for all events</li><li>
Perform all other related duties as assigned
</li></ul>Skills and Knowledge<ul><li> 
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.</li><li>
Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.</li><li>
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.</li><li>
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.</li><li>
Strong communication skills</li><li>
Ability to acquire new knowledge and develop to keep updated with new technologies and systems.</li></ul>
Qualifications and Experience<ul><li> 
Bachelor's degree in electrical engineering, computer or telecom</li><li>
0-2 years' experience is a plus</li></ul></div>

Generation Z - Service Operation Center (SOC) Trainee

Zain Bahrain

<div>
 
 Job Purpose
 
 
 
 Assuring overall Network health and offered services soundness by actively monitoring all Network elements, handling incidents, statistics and reporting and acting as first line technical support point of contact for all Network related problems and customer complaints.
 
 
 Main Responsibilities and Duties
 
 
 <ul>
 <li>
 Alarm monitoring and incident handling and ensuring adequate incident reporting.
 </li>
 <li>
 Customer complaint handling (reassigning/first-line troubleshooting/resolution).
 </li>
 <li>
 Verification and reporting of Statistics of business and technical reports.
 </li>
 <li>
 Perform test procedures and analyse test results to isolate and determine the type of service problem.
 </li>
 <li>
 Assist skilled teams in restoration of service wherever possible.
 </li>
 <li>
 Creation and follow up of trouble tickets to OLOs, interconnect partners and International Carriers.
 </li>
 <li>
 Preventive maintenance control. (ensure the frequent check and backup process)
 </li>
 <li>
 Develop new processes to fill any gap, interdepartmental coordination.
 </li>
 <li>
 Conduct awareness workshop for change processes and compliance.
 </li>
 <li>
 Change management control (ensure the integrity &amp; proper closing of the change activity)
 </li>
 <li>
 Maintaining history log for all events
 </li>
 <li>
 Perform all other related duties as assigned
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
 </li>
 <li>
 Identify customer&rsquo;s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction.
 </li>
 <li>
 Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties.
 </li>
 <li>
 Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to acquire new knowledge and develop to keep updated with new technologies and systems.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical engineering, computer or telecom
 </li>
 <li>
 0-2 years' experience is a plus
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 </ul>
</div>

ZAIN2084 - Generation Z - Service Operation Center (SOC) Trainee

Intertec Systems

<div>
 
 Skills:
 
 
 sales, Business Development, Cross-Selling, Cybersecurity, IT Sales, Cybersecurity Sales, Solution Selling, Consultative Selling,
 
 
 
 Company Overview
 
 
 
 Intertec Softwares Pvt Ltd is a reputable IT services company headquartered in Dubai, with a strong presence in the Middle East and India. Specializing in digitalization, IT services, smart assets, IoT, and cybersecurity, Intertec serves sectors such as Retail, Banking, Insurance, and Healthcare. With over 200 employees, the company is recognized for its commitment to innovation, customer satisfaction, and operational maturity.
 
 
 
 Job Overview
 
 
 
 The Senior Client Engagement Manager - Cybersecurity Sales at Intertec Softwares Pvt Ltd will lead strategic cybersecurity sales initiatives in Manama on a full-time basis. Responsible for expanding Intertecs footprint across key industry sectors, managing strategic customer relationships, and driving profitable growth for our technology solutions and services portfolio.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Bachelors Degree in IT or Masters in Business Administration/Sales/Marketing
 </li>
 <li>
 10+ years experience in sales, business development, and cybersecurity (Mandatory skill), demonstrating success in closing complex IT deals and driving significant revenue growth.
 </li>
 <li>
 Fully proficient in relevant areas including AMC renewals and New prospects generation, software maintenance renewals &amp; upgrades, Outsourcing &amp; Professional services
 </li>
 <li>
 Familiarity in one or more of the following solutions:
 </li>
 <li>
 Next-generation firewalls (Palo Alto, Fortinet, Cisco)
 </li>
 <li>
 Identity &amp; Access Management (IAM)
 </li>
 <li>
 SIEM/SOC services
 </li>
 <li>
 Endpoint security &amp; Data Loss Prevention
 </li>
 <li>
 Vulnerability assessment &amp; penetration testing
 </li>
 <li>
 TSM/ESM platforms (ServiceNow, Ivanti, ManageEngine, etc.)
 </li>
 <li>
 RPA/automation tools
 </li>
 <li>
 Cloud services (Microsoft Azure, AWS, Oracle Cloud)
 </li>
 <li>
 ERP - Microsoft Dynamics, Asset Management
 </li>
 <li>
 CRM and Customer Experience platforms
 </li>
 <li>
 Low-code/no-code platforms
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 
 Business Development &amp; Sales Growth
 
 
 
 <ul>
 <li>
 Identify, qualify, and secure new business opportunities across public sector, BFSI, healthcare, retail, oil &amp; gas, and enterprise customers. Develop and execute a territory sales strategy aligned with Intertecs growth objectives.
 </li>
 <li>
 Drive end-to-end sales process: lead generation, solutions positioning, proposal development, contract negotiation, and deal closure.
 </li>
 <li>
 Build a robust pipeline and maintain accurate forecasting using CRM tools.
 
 
 </li>
 </ul>
 
 Account Management
 
 
 
 <ul>
 <li>
 Manage and grow relationships with existing customers by understanding their business needs and identifying upsell/cross-sell opportunities.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Solution Positioning
 
 
 
 <ul>
 <li>
 Work closely with technical, pre-sales, delivery, and practice teams to develop tailored solutions that address customer requirements.
 </li>
 <li>
 Collaborate with OEM partners and distributors (e.g., Microsoft, Oracle, Cisco, Palo Alto, ServiceNow, etc.) to position competitive offerings.
 </li>
 <li>
 Provide market insights and customer feedback to internal teams to refine go-to-market strategies.
 
 
 </li>
 </ul>
 
 Tendering &amp; Proposal Management
 
 
 
 <ul>
 <li>
 Lead the response for RFPs/RFQs including solution design coordination, pricing, documentation, and compliance requirements.
 </li>
 <li>
 Engage in commercial and technical negotiations with procurement and decision-making stakeholders.
 
 
 </li>
 </ul>
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor industry trends, competition landscape, and emerging technologies. Identify risk areas and new growth opportunities within the Bahrain market.
 </li>
 </ul>
</div>

Client Engagement Manager - Cybersecurity Sales

Braxtone Group

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 The Early Career Training is a 6-12 month program and it is an investment in young talents where GE Vernova trains fresh graduates who meet the required criteria to perform their traineeship in a GE Vernova business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide hands-on exposure to project execution, installation, and commissioning activities. Trainees will develop a deep understanding of engineering processes, project management, and technical coordination across various project execution phases, gaining valuable on-the-job knowledge and experience under the supervision of senior project managers.
 
 
 
 Responsibilities
 
 
 
 
 Job Description
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support the project team in end-to-end project execution activities from planning through commissioning.
 </li>
 <li>
 Outage preparation support, coordinate parts demand and logistics.
 </li>
 <li>
 Participate in project scheduling, progress tracking, and coordination between engineering, sourcing, and site teams.
 </li>
 <li>
 Follow up on equipment deliveries, logistics, and site readiness to ensure timely project milestones
 </li>
 <li>
 Follow up on event management &amp; tools issues as they arise and work on resolution.
 </li>
 <li>
 Applicant might be attending customer meetings and site visits.
 </li>
 <li>
 Support site installation and commissioning teams by tracking punch items, NCRs, and progress reports.
 </li>
 <li>
 Contribute to environmental, health, and safety compliance and documentation.
 </li>
 <li>
 Participate in project review meetings and customer interface discussions alongside senior engineers.
 </li>
 <li>
 Collaborate with engineering and project management teams to resolve technical issues and implement design updates.
 </li>
 <li>
 Candidate is expected to rotate between multiple business functions throughout their training (ie, Project Management, Engineering, sourcing).
 
 
 </li>
 </ul>
 
 
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 BS Engineering &ndash; Industrial, Mechanical, or Electrical or related engineering background preferred.
 </li>
 <li>
 Basic Experience in related field.
 </li>
 <li>
 Active listener with good communication skills in English.
 </li>
 <li>
 Strong Proficiency in Microsoft Office applications.
 </li>
 <li>
 Proactive with high level of integrity.
 </li>
 <li>
 Strives to achieve Project goals and Customer satisfaction.
 </li>
 <li>
 A team player with the ability to communicate effectively with crosses functional teams.
 </li>
 <li>
 Displays willingness to work in harsh environments on as needed basis.
 </li>
 <li>
 The legal right to work in Bahrain without company sponsorship or time restriction.
 
 
 </li>
 </ul>
 
 What Will Make You Stand Out
 
 
 
 <ul>
 <li>
 Basic power generation and gas turbine knowledge is preferred.
 </li>
 <li>
 Eagerness to work in dynamic project environments (both office and site)
 </li>
 <li>
 Bahrain National preferred.
 </li>
 <li>
 Demonstrated EHS and Quality focus.
 </li>
 <li>
 Demonstrated leadership potential.
 </li>
 <li>
 Record of achievement with a passion to achieve positive business results.
 </li>
 <li>
 Curiosity and desire to learn and expand skill set.
 </li>
 <li>
 Adaptable and open to change.
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Early Career Traineeship- Project Support Engineer

Career Maker

Mid-level Full-Stack Engineer with a focus on recommendation systemsJob OverviewWe are seeking a mid-level Full-Stack Engineer with a focus on recommendation systems to join our team. You will play a key role in designing, developing, and optimizing recommendation algorithms and end-to-end features for our AI-driven coaching platform. Working closely with engineering, product, and machine learning teams, you&rsquo;ll help deliver personalized, scalable, and secure user experiences. This role requires expertise in Node.js, Next.js, React, Python, and familiarity with recommendation systems, LLMs, and security compliance (SOC 2, ISO 27001, ISO 27018).Key ResponsibilitiesRecommendation Systems Development: Build, optimize, and maintain recommendation algorithms using machine learning techniques and LLMs to deliver personalized coaching content and insights.Full-Stack Development: Develop and maintain web and mobile applications using Next.js, React, and Node.js, ensuring responsive, secure, and performant features.Backend &amp; API Development: Design and implement RESTful APIs and backend services using Node.js and Python, focusing on scalability and integration with recommendation systems.Machine Learning Integration: Collaborate with the ML team to integrate and deploy recommendation models into production, ensuring data security and compliance.Security Compliance: Work with compliance teams to implement and audit features to meet SOC 2, ISO 27001, and ISO 27018 standards, ensuring secure data handling in recommendation systems.Collaboration: Partner with product, design, and ML teams to translate requirements into user-centric, compliant solutions.Continuous Improvement: Contribute to platform scalability and performance by auditing and enhancing recommendation system accuracy and responsiveness.QualificationsExperience: 3+ years of full-stack development experience, with hands-on work in recommendation systems or machine learning-driven applications.Tech Stack Expertise:Frontend: Proficiency in Next.js and React for building responsive, secure, and performant user interfaces.Backend: Strong knowledge of Node.js for scalable APIs and microservices, with experience in Python for data handling and ML integration.Recommendation Systems: Familiarity with building or integrating recommendation algorithms, ideally using LLMs or NLP techniques.Compliance Knowledge: Basic understanding of SOC 2, ISO 27001, and ISO 27018 standards, with experience in secure coding practices and data protection.Integration Experience: Experience with Slack and Microsoft Teams integrations, including bot development and webhooks.DevOps and Cloud: Familiarity with CI/CD pipelines, Docker, and cloud platforms (AWS preferred), with an understanding of cloud security best practices.Agile Development: Experience with agile methodologies and tools like Git and Jira in collaborative environments.Key SkillsRecommendation Systems Focus: Ability to build and optimize recommendation algorithms with a focus on user personalization and data-driven insights.Security-First Mindset: Understanding of secure coding practices and compliance requirements for data protection.Problem Solving: Strong analytical skills to address challenges in recommendation system performance and scalability.Effective Communication: Ability to collaborate with cross-functional teams and explain technical concepts to non-technical stakeholders.User-Centric Approach: Commitment to building secure, personalized, and user-friendly experiences.Job Type: Full-timePay: BD1,200.000 - BD1,500.000 per monthApplication Question(s):<ul><li>How many years of experience do you have in full-stack development, with hands-on work in recommendation systems or machine learning-driven applications</li></ul>

Full Stack Engineer

<div>
 
 Main Purpose Of Job
 
 
 
 The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound calls to customers to gather car and insurance details.
 </li>
 <li>
 Accurately record and update customer information in the system.
 </li>
 <li>
 Convert collected data into warm, qualified leads for the sales team.
 </li>
 <li>
 Maintain professionalism and a positive attitude during customer interactions.
 </li>
 <li>
 Meet lead generation targets.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Clear and confident communication skills over the phone.
 </li>
 <li>
 Good listening skills and attention to detail in data entry.
 </li>
 <li>
 Previous call center or customer contact experience is preferred (training provided).
 </li>
 <li>
 Ability to work in a team-oriented and target-driven environment.
 
 
 </li>
 </ul>
 
 Typical Working Conditions
 
 
 
 Normal Working Hours (40 hours a week)
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Lead Generation Agent

Explore 343+ Generation z service operation center soc trainee in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.