finance & accounting specialist Jobs in Muscat Oman

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assistant finance manager Jobs in Muscat Oman

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fusion cloud finance functional consultant Jobs in Muscat Oman

fusion cloud finance functional consultant

group finance manager

Acers Hospitality Consultants

Group Financial Controller &ndash; Hospitality &amp; F&amp;B OperationsLocation: Muscat, Oman Employment Type: Full-time Reports to: Managing DirectorAbout the CompanyA leading hospitality and food &amp; beverage group operating multiple casual dining, bakery, and quick-service restaurant concepts across Oman. The group also manages a central production kitchen supplying all outlets, with active plans for further expansion and systemization. The company is entering a growth and restructuring phase, implementing financial automation, process standardization, and ERP integration to achieve better governance, visibility, and profitability across all brands.Position SummaryThe Group Financial Controller will serve as a strategic business partner to management, overseeing the full spectrum of financial operations across all entities. The role requires a combination of strong analytical skills, financial leadership, and practical understanding of F&amp;B and hospitality operations. You will build and lead a finance team capable of supporting a multi-brand structure, ensuring that every outlet, department, and supplier is monitored under a unified financial framework.Key ResponsibilitiesFinancial Strategy &amp; Leadership<ul><li>Develop and implement the group&rsquo;s financial policies, controls, and reporting systems.</li><li>Consolidate all financial data from outlets, central kitchen, and holding entity into accurate monthly and quarterly reports.</li><li>Advise senior management on budgeting, forecasting, and long-term strategic planning.</li><li>Ensure compliance with Omani accounting standards, taxation, and statutory regulations.</li><li>Manage relationships with auditors, banks, and government authorities.</li></ul>Accounting &amp; Reporting<ul><li>Oversee general ledger, accounts payable/receivable, fixed assets, and payroll.</li><li>Prepare detailed management reports, financial statements, and variance analyses for all brands.</li><li>Create and maintain a master chart of accounts aligned across outlets and entities.</li><li>Lead month-end and year-end closing activities in a timely and accurate manner.</li><li>Supervise consolidation of results for group P&amp;L, balance sheet, and cash flow.</li></ul>Budgeting &amp; Forecasting<ul><li>Lead annual budgeting cycles in coordination with operations, HR, and supply chain.</li><li>Monitor actual performance against budgets, analyze variances, and recommend corrective actions.</li><li>Implement rolling forecasts to track trends in revenue, cost, and profitability.</li></ul>Controls &amp; Governance<ul><li>Design and implement internal control frameworks covering procurement, sales, inventory, and expenses.</li><li>Ensure data integrity between POS, ERP, and accounting systems.</li><li>Monitor bank reconciliations, supplier payments, and petty cash disbursements.</li><li>Reduce financial risks by enforcing proper approvals and segregation of duties.</li></ul>ERP &amp; Automation<ul><li>Drive implementation of ERP systems covering accounting, procurement, and inventory modules.</li><li>Develop automated dashboards and KPIs for real-time decision-making.</li><li>Integrate data from POS, central kitchen, and outlets into one financial ecosystem.</li></ul>Team Management<ul><li>Recruit, train, and mentor accounting staff within each business unit.</li><li>Establish standardized reporting templates and closing calendars.</li><li>Lead performance reviews and capability-building initiatives within the finance team.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration.</li><li>Professional qualification preferred (CPA, ACCA, CMA, or equivalent).</li><li>10+ years of progressive finance experience, with at least 5 years in a leadership or group-level controller position.</li><li>Proven background in multi-unit hospitality, restaurant, or F&amp;B operations.</li><li>Strong technical skills in financial reporting, cost control, and cash flow management.</li><li>Proficiency in ERP systems (SAP, Oracle, or similar) and advanced Excel skills.</li><li>Exceptional analytical, communication, and leadership abilities.</li><li>Ability to work under pressure in a fast-paced environment and manage multiple priorities.</li></ul>Job Type: Full-timePay: RO1,500.000 - RO1,800.000 per month

Group Finance Manager

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood is looking to recruit an Assistant Finance Manager (Omani National) for our Oman Joint Venture. The role has dual reporting responsibilities to the regional Senior Finance Manager, and the Joint Venture General Manager. Business partnering is a key element of the role in providing finance and decision making support through building relationships and promoting close links with operational leadership, the business partner element to the role is to provide analysis, insight and views in respect of the financial performance of the business, be a trusted advisor and to add value that will assist in decision making.
 
 
 The role carries profit and loss and working capital responsibility, and in certain cases, will also involve balance sheet responsibilities for the applicable business. The other main aspects of the role include governance, financial control, internal and external reporting, financial forecasting and cash collection. The role will include responsibility for working alongside our Finance Delivery Centre teams and wider Middle East finance team and therefore excellent team working skills and collaboration are essential elements to help contribute to business efficiency and wider process improvement. This role has responsibility for ensuring that all JV and Group requirements are adhered to and that any financial risks are understood and mitigated as appropriate.
 
 
 
 Responsibilities
 
 
 
 
 Designing the future. Transforming the world
 
 
 
 <ul>
 <li>
 Full responsibility for all financial matters including accurate and timely completion of monthly reporting, optimising financial performance
 </li>
 <li>
 Report country financial performance to senior management including variance analysis, accounts receivables, DSO, accruals and unbilled analysis
 </li>
 <li>
 Ownership for annual budget, forecasts and rolling forecasts in conjunction with senior management, including validation / challenge over backlog, inputs from BD and operations
 </li>
 <li>
 Ensure forecasting accuracy and predictability through the rolling forecast v monthly actual result process
 </li>
 <li>
 Ownership of monthly customer billing to ensure invoices are prepared in accordance with the commercial terms of the contract
 </li>
 <li>
 Responsible for driving sustainable working capital improvements and/or maintaining performance working with operational management, project managers, supply chain and other relevant areas to optimise cash collection and minimise DSO, including customer relationships and reporting
 </li>
 <li>
 Ownership of implementation and financial adherence with the finance operating model
 </li>
 <li>
 Assisting during client audits and dispute management
 </li>
 <li>
 Engagement with commercial teams on the pre-award phase in terms of bids, rates, and relevant analysis and a key contact and team participant for such, including input to financial terms contained in contracts and bids where appropriate
 </li>
 <li>
 Engagement with commercial teams on post contract award phase in terms of margin analysis looking for opportunities to drive improvements and commercial efficiencies, and attending key project reviews to ensure that reported financials are appropriate
 </li>
 <li>
 Engagement with external and internal auditors to successfully complete relevant audits
 </li>
 <li>
 Ensure that an effective control environment exists through compliance with all Group control frameworks, policies and procedures as relevant
 </li>
 <li>
 Responsibility for relevant project accounting, including monthly reviews, analysis and project set up, accounting judgements and provisioning while working with relevant functions such as Commercial, Legal and Tax
 </li>
 <li>
 Work with Operations and serve as a conduit between the business and Legal, Tax and Treasury, IT, Shared Services and Supply Chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Qualified accountant or working towards a qualification
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 5 years relevant accounting / commercial experience
 </li>
 <li>
 Commercial experience with good understanding of cost models
 </li>
 <li>
 Good IT / Systems knowledge
 </li>
 <li>
 Experience of business partnering Proficient user of excel
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Ability to form and maintain strong working relationships
 </li>
 <li>
 Strong people skills and communication skills
 </li>
 <li>
 Customer focused, internally &amp; externally
 </li>
 <li>
 Deadline driven
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 
 
 
 Diversity Statement
 
 
 
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>

Assistant Finance Manager

Central Bank of Oman

<div>
 
 Central Bank of Oman is seeking to Recruit Competent, Committed, Self-motivated and Enthusiastic Omani Candidate as Bank Examiner.
 
 
 
 
 
 
 Purpose:
 
 
 
 Responsible for off-site surveillance of Banks, Finance and Leasing Companies (FLCs), Money Exchange Entity (MEE), Fintech Service Providers (FSP).
 
 
 
 
 
 
 Key Duties and Tasks:
 
 
 <ul>
 <li>
 Act as Central Point of Contact (CPOC) for the Banks/FLCs/MEE/FSP assigned to.
 </li>
 <li>
 Prepares risk-profile updates on Banks/FLCs/MEE/FSP.
 </li>
 <li>
 Participates in the Rating Panel discussions, Exit Meetings.
 </li>
 <li>
 Provides inputs for planning and conduct of risk-based examinations.
 </li>
 <li>
 Recommends supervisory actions based on changes in the risk-profiles and risk rating of the Banks/FLCs/MEE/FSP.
 </li>
 <li>
 Identifies supervisory concerns and follows up with the supervised entities, prepares Memos, reports/ letters and information going to the higher management, banks/ FLCs etc.
 </li>
 <li>
 Analyses financials of Banks/FLCs/MEE/FSP and participates in the annual approval of financials.
 </li>
 <li>
 Prepare and analysis of periodic supervisory reports of Banks/FLCs/MEEs and PSPs.
 </li>
 <li>
 Participates in various inter-and-intra-departmental Task Force.
 </li>
 <li>
 Acts with a sense of propriety and honesty and makes a conscious attempt to safeguard the integrity of CBO.
 </li>
 <li>
 Ensures compliance with internal procedures in all areas.
 </li>
 <li>
 Participates in joint studies on issues related to the Banking Surveillance business group in association with other departmental staff.
 </li>
 <li>
 Attends to any other official tasks as and when assigned by the Manager of the Department.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications and Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in accounting/finance/Audit/Islamic Finance or any related fields.
 </li>
 <li>
 3 years&rsquo; experience.
 </li>
 </ul>
 
 
 
 
 
 Please Submit your application before 13th Nov 2025.
 
 
 
 
</div>

Bank Examiner

Group F&amp;B Cost Controller &ndash; Multi-Brand Hospitality GroupLocation: Muscat, Oman Employment Type: Full-time Reports to: Group Financial Controller &amp; Managing DirectorAbout the CompanyA diversified food &amp; beverage group managing several restaurant, bakery, and caf&eacute; concepts supported by a centralized production kitchen. The group&rsquo;s mission is to deliver consistent quality, efficiency, and profitability through strong operational systems. The company is now strengthening its cost control and inventory management functions to ensure proper food cost analysis, waste reduction, and accurate menu costing across all outlets.Position SummaryThe Group F&amp;B Cost Controller is responsible for implementing and maintaining cost control systems, recipe costing, inventory audits, and variance analyses across all brands and the central kitchen. The ideal candidate will have a deep understanding of kitchen operations, procurement processes, and ERP inventory modules, and will work closely with finance and operations to maintain accurate food and beverage cost data.Key ResponsibilitiesRecipe &amp; Menu Costing<ul><li>Create and maintain accurate recipe cost cards for all menu items.</li><li>Monitor yield tests and standard portion sizes with the Executive Chef and kitchen teams.</li><li>Update cost cards regularly based on ingredient price changes.</li><li>Support menu engineering and profitability analysis by category and outlet.</li></ul>Procurement &amp; Inventory Control<ul><li>Verify that all received goods match purchase orders, invoices, and approved supplier rates.</li><li>Supervise monthly and random stock counts at outlets and central kitchen.</li><li>Ensure correct valuation of inventory and reconciliation between theoretical and actual stock.</li><li>Track wastage, breakage, and spoilage, identifying root causes and corrective actions.</li><li>Collaborate with purchasing to monitor supplier performance and cost fluctuations.</li></ul>Cost Monitoring &amp; Reporting<ul><li>Prepare daily, weekly, and monthly cost reports for management, highlighting variances.</li><li>Review consumption reports against sales to detect discrepancies.</li><li>Analyze kitchen productivity, yield, and wastage percentages.</li><li>Provide detailed F&amp;B cost summaries for each brand and recommend operational improvements.</li></ul>System &amp; Process Management<ul><li>Maintain data accuracy within the ERP or inventory management system.</li><li>Ensure synchronization between POS, inventory, and accounting systems.</li><li>Develop SOPs for receiving, storage, production, and transfer of goods.</li><li>Assist with ERP setup and recipe integration for cost tracking automation.</li></ul>Financial Coordination<ul><li>Work closely with the Group Financial Controller to ensure cost data is integrated into financial reports.</li><li>Support the budgeting and forecasting of food and beverage costs.</li><li>Participate in menu pricing reviews and profitability meetings with management.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Hospitality Management.</li><li>Minimum 5&ndash;8 years of experience in F&amp;B cost control, preferably within a multi-unit restaurant or hotel group.</li><li>In-depth knowledge of recipe costing, inventory control, and purchasing procedures.</li><li>Experience using ERP or inventory management systems (e.g., FMC, MC, Oracle, SAP).</li><li>Advanced Excel and reporting skills.</li><li>Strong analytical mindset with high attention to detail.</li><li>Ability to communicate effectively with chefs, storekeepers, and finance teams.</li><li>Familiarity with Omani F&amp;B operations is a must.</li></ul>Job Type: Full-timePay: RO800.000 per month

F&B Cost Controller

Mindstream

AP Data sphere Expert for Qatar (Oracle EBS to S/4HANA Transformation)Role OverviewWe are seeking an experienced SAP Datasphere Expert to support our transformation program migrating from Oracle E-Business Suite R12 to SAP S/4HANA. The role will focus on bridging data gaps between Oracle and SAP, enabling reporting (management and statutory), and supporting IFRS-based allocations and compliance reporting. The candidate will work closely with functional, technical, and finance teams to design, implement, and optimize data models, ensuring data accuracy and reporting readiness throughout the program.Key Responsibilities<ul><li>Data Integration &amp; Migrations</li><li>Assess and design data mapping between Oracle EBS R12 and SAP S/4HANA.</li><li>Configure and optimize SAP Datasphere for extracting, transforming, and harmonizing legacy Oracle data into S/4HANA.</li><li>Support data cleansing, enrichment, and validation to ensure data quality for reporting and analytics.</li><li>Reporting &amp; Analytics</li><li>Develop management reporting dashboards and statutory/financial reports using SAP Data sphere, SAP Analytics Cloud (SAC), or other relevant reporting tools.</li><li>Implement IFRS allocation models and ensure compliance with local GAAP and statutory reporting requirements.</li><li>Collaborate with finance and business stakeholders to define KPIs and reporting structures.</li><li>Gap Analysis &amp; Solution Design</li><li>Identify gaps between Oracle EBS legacy data structures and SAP S/4HANA reporting requirements.</li><li>Recommend and implement data modeling solutions in SAP Datasphere to bridge these gaps.</li><li>Ensure alignment with SAP best practices for data management and analytics.</li><li>Collaboration &amp; Stakeholder Management</li><li>Partner with SAP functional consultants (FI/CO, Group Reporting, Controlling, etc.) to align reporting structures.</li><li>Support business stakeholders in adopting new reporting capabilities.</li><li>Liaise with external vendors and internal IT teams to ensure smooth delivery.</li></ul>Required Skills &amp; Experience<ul><li>Core Expertise</li><li>Proven experience with SAP Datasphere (SAP Data Warehouse Cloud) including data modeling, integration, and consumption.</li><li>Strong background in data migration and reporting from Oracle EBS (R12) to SAP S/4HANA.</li><li>Hands-on experience with SAP Analytics Cloud (SAC) for reporting and visualization.</li><li>Understanding of IFRS and statutory reporting processes (Group Reporting, Consolidation, Allocations).</li><li>Technical Skills</li><li>Knowledge of ETL processes, data harmonization, and transformation logic.</li><li>Proficiency in SQL, data modeling, and integration technologies (ODP, SDI, APIs).</li><li>Experience with SAP S/4HANA Finance (FI/CO) data structures and reporting tools.</li><li>Familiarity with Oracle EBS R12 data model, especially finance and controlling modules.</li><li>Functional Knowledge</li><li>Understanding of finance and accounting processes (GL, AP, AR, FA, CO).</li><li>Exposure to statutory and management reporting requirements across multiple geographies.</li><li>Experience in financial consolidations and allocation models.</li><li>Other Requirements</li><li>8+ years of experience in data &amp; reporting roles, with at least 3+ years in SAP Datasphere/SAC.</li><li>Prior involvement in ERP transformation/migration projects (Oracle &rarr; SAP) preferred.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work in a cross-functional and global team environment.</li></ul>Nice to Have<ul><li>Experience with SAP Group Reporting or BPC (Business Planning &amp; Consolidation).</li><li>Familiarity with local statutory compliance reporting tools.</li><li>Knowledge of cloud integration platforms (CPI, Azure, etc.).</li><li>Exposure to data governance and security best practices.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have working with SAP Datasphere (or SAP Data Warehouse Cloud)?</li><li>How many years of experience do you have with SAP Analytics Cloud (SAC)?</li><li>Have you worked on any Oracle EBS to SAP S/4HANA migration or transformation projects?</li><li>Do you have experience in data modeling, integration, and reporting in SAP Datasphere?</li><li>Do you have hands-on experience with SAP S/4HANA Finance (FI/CO) data structures?</li><li>Have you been involved in ERP transformation or migration projects?</li><li>What is your current and expected salary? Notice period?</li></ul>

SAP Datasphere Expert (Oracle EBS to S/4HANA Transformation)

dubizzle

<div>
 
 Dubizzle Group is proud to be an iconic, homegrown brand with a strong presence across the Middle East and Pakistan. Connecting millions of users across the region, we are committed to delivering the best online search experience. As the largest classifieds player in emerging markets, Dubizzle Group operates leading brands across the Greater MENA, South Asia, and Southeast Asia regions.
 
 
 As part of Dubizzle Group,
 
 Dubizzle Oman
 
 stands alongside some of the strongest classified brands in the market. With a collective strength of five brands and over
 
 123 million monthly users
 
 , we remain dedicated to providing our customers with the best platform for their needs.
 
 
 As an
 
 Operations Manager
 
 , you will be responsible for leading Dubizzle Oman's operational execution and coordination across teams. You will drive performance, optimize workflows, ensure seamless client reporting, and foster cross-department collaboration to support business growth.
 
 
 
 
 Requirements
 
 
 
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 Create and maintain weekly and monthly performance reports for clients, highlighting key metrics and insights across listings, banners, and lead-generation campaigns
 </li>
 <li>
 Track and analyse client performance on the platform, providing data-driven recommendations to improve results and engagement
 </li>
 <li>
 Ensure all client products are live and utilised optimally
 </li>
 <li>
 Manage and resolve operational issues related to the CRM (Jarvis) system to ensure efficient client management and process accuracy
 </li>
 <li>
 Coordinate with Product and Tech teams to implement new features, fixes, and improvements across both Dubizzle Oman and Bayut
 </li>
 <li>
 Collaborate closely with Sales, Marketing, and Finance teams across the UAE, Pakistan, and Oman to streamline client operations, improve communication, and ensure service excellence
 </li>
 <li>
 Act as a bridge between internal teams and clients to resolve escalations, operational bottlenecks, and workflow gaps
 </li>
 <li>
 Lead and manage the operations team in Pakistan, ensuring smooth execution of daily tasks, including content acquisition, package credit rollouts, and package conversion support
 </li>
 <li>
 Set clear KPIs and ensure timely delivery of all operational deliverables
 </li>
 <li>
 Continuously evaluate operational workflows and suggest process enhancements to improve productivity and accuracy
 </li>
 <li>
 Ensure all operational practices comply with company policies and regional regulations
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Operations Management, or a related field
 </li>
 </ul>
 <ul>
 <li>
 3-5 years of experience in operations, preferably within digital platforms, classifieds, or tech-enabled businesses
 </li>
 <li>
 1 - 2 years of experience leading teams
 </li>
 <li>
 Proven track record of successful team leadership
 </li>
 <li>
 Strong analytical and reporting skills, with proficiency in Excel and CRM tools
 </li>
 <li>
 Advanced MS Excel skills;
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 Strong problem-solving and multitasking abilities
 </li>
 <li>
 Organisational and accounting skills;
 </li>
 <li>
 Strong written and verbal communication skills;
 </li>
 <li>
 Demonstrable ability to work to tight deadlines on critical projects;
 </li>
 <li>
 Ability to lead remote and cross-functional teams effectively
 </li>
 <li>
 Ability to operate effectively with people at all levels of the business;
 </li>
 <li>
 A high attention to detail;
 </li>
 <li>
 Ability to work under pressure;
 </li>
 <li>
 Proactive and result-driven;
 </li>
 <li>
 A strong desire to exceed expectations
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 <ul>
 <li>
 A fast-paced, high-performing culture
 </li>
 <li>
 Opportunity to expand the brand in Oman
 </li>
 <li>
 Multinational experience and opportunity to work closely with our other brands
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Structured commission
 </li>
 <li>
 Iqama (Omani Residence ID)
 </li>
 <li>
 Visa processing and renewals
 </li>
 <li>
 Health insurance
 </li>
 </ul>
 
 #dubizzleOman
 
</div>

Operations Manager

Ooredoo Fintech

<div>
 <ol>
 <li>
 
 PROFILE
 
 </li>
 </ol>
 
 
 
 
 
 Role Title: Head of Operations, Oman
 
 
 
 
 Reporting to: Chief Operating Officer
 
 
 
 
 
 <ol>
 <li>
 
 CONTEXT
 
 </li>
 </ol>
 
 
 
 
 Ooredoo Group (OG) is one of the fastest growing telecom groups in the world.
 
 
 
 
 
 Ooredoo Group is focused on managing the Group&rsquo;s performance, strengthening its global presence, and entering selected adjacent markets.
 
 
 As a result, OG has established a FinTech organisation &ndash; Ooredoo Fintech - committed to
 
 responsibly building
 
 an ambitious and innovative fintech business in the Middle East &amp; North Africa region and beyond.
 
 
 
 
 
 Ooredoo Fintech acts as a parent company and fully owns local fintech subsidiaries in each of the six target markets, which will hold the local regulatory license and permissions.
 
 
 
 
 
 The local fintech subsidiaries will be responsible for execution in the local markets, for running compliant, efficient operations and for building capabilities (Centres of Excellence) that can be reused and leverage across the Group.
 
 
 
 
 
 Leaders in Ooredoo Fintech will be tasked with building one of the most well-funded, ambitious and impactful ventures in the region, hence a few personal ingredients are essential:
 
 <ul>
 <li>
 Gravitas, presence and remaining centred on the long-term vision.
 </li>
 <li>
 Ability to lead teams at scale.
 </li>
 <li>
 A vision and the ability to build capabilities that are effective in a market and &ndash; at the same time &ndash; designed to be leveraged across the entire Group
 </li>
 <li>
 Ability to think, act and deliver constantly and incrementally.
 </li>
 <li>
 Ability to lead and manage a wide array of partners suppliers and colleagues across multiple jurisdictions.
 </li>
 <li>
 Demonstrably operating with an attitude that is simultaneously structured, pragmatic, credible &amp; courageous
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 ROLE PURPOSE
 
 </li>
 </ol>
 
 
 
 
 The Head of Operations, Oman is a
 
 business leader with track record in building resilient and efficient businesses.
 
 
 
 He/she will make the Oman operations a superbly organised, modern, integrated organisation that conducts its business efficiently and responsibly -
 
 and builds capabilities that are reused across the Group
 
 
 
 
 
 
 The role holder will be responsible for a broad range of Operational aspects in Ooredoo Fintech Oman, including:
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Financial operations
 </li>
 <li>
 Compliance operations
 </li>
 <li>
 B2B Operations
 </li>
 <li>
 Partners Operations
 </li>
 <li>
 Partnerships with Ooredoo Oman
 </li>
 </ul>
 
 
 
 
 In addition, Oman will act as Center of Excellence for the Group for Customer Service and Financial Operations. The role holder will be responsible of designing, implementing and overseeing these two functions across the Group,
 
 
 
 
 
 On many aspects, Ooredoo fintech starts from scratch or from low levels of harmonisation across countries, hence the ability to drive
 
 standardisation and automation
 
 at scale is key.
 
 
 
 
 
 Being experts in the field, credible leaders and having a
 
 co-founder attitude
 
 to building the business is a must have.
 
 
 
 
 <ol>
 <li>
 
 ROLE ACCOUNTABILITIES
 
 </li>
 </ol>
 
 
 
 
 
 Customer service
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all aspects of the customer service and customer care function, ensuring users (consumer and merchants) in Oman receive exceptional and accurate service
 </li>
 <li>
 Establish service levels and actively manage and monitor
 </li>
 <li>
 Take corrective actions when service level is not met.
 </li>
 </ul>
 
 
 Lead the Customer Service
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of customer service operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for the customer service performance (if centralisation happens);
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 </ul>
 
 
 
 
 
 Financial operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of financial operations, including: reconciliations with settlement banks, card providers, bill payment partners, payment gateways and all other partners
 </li>
 <li>
 Ensure daily, weekly, monthly monitoring of funds, inflow and outflow and manage discrepancies and incidents through effective, standardised processes
 </li>
 <li>
 Submit reporting and reconciliations to central banks and regulators, timely, when required
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 </ul>
 
 
 
 
 
 Lead the Finops Center Of excellence for the Group
 
 
 <ul>
 <li>
 Lead the design, set up, implementation of Finance operations for the entire group across all markets.
 </li>
 <li>
 Achieve economies of scale by standardising and harmonising operating procedures and centralising activities where possible
 </li>
 <li>
 Manage the centralised operation and be accountable for performance (if centralisation happens);
 </li>
 <li>
 Coordinate with Ooredoo Fintech Finance team for accurate reporting and effective accounting processes
 </li>
 <li>
 Be the primary interface for Group suppliers and manage their performance accordingly
 </li>
 <li>
 Ensure group standards and procedures are adopted across the group countries, monitored and continuously developed
 </li>
 </ul>
 
 
 
 
 
 Compliance Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run the operational aspects of compliance function including Anti Money Laundering Operations, Fraud Management Operations
 </li>
 <li>
 Manage inflow of cases/alerts, output, backlog. Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 
 
 
 B2B Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the salary disbursemenmt operations, including user onboarding, employer onboarding and management, debit cards logistics/operations
 </li>
 <li>
 Ensure capacity is in place, teams are trained and equipped with appropriate tools.
 </li>
 <li>
 On a quarterly and yearly basis, coordinate the roadmap and the performance management with the with the Group Center of excellence
 
 (not in place yet, but likely to be set up in Qatar)
 
 to achieve a high degree of standardisation and harmonisation across the group
 </li>
 </ul>
 
 
 Partner Operations
 
 
 
 
 Lead the Oman Operations
 
 
 <ul>
 <li>
 Design, structure, and run all the operational aspects of the local partnerships with bill payment partners, payment gateways etc..
 </li>
 <li>
 Establish SLAs and monitor partners performance through appropriate forums
 </li>
 <li>
 Ensure procedures are set up, commonly adopted and teams are trained and equipped with appropriate tools. Ensure incidents are properly raised, tracked, resolved and reported
 </li>
 <li>
 Develop an ambitious plan for Oman to expand its partnerships landscape in new areas (lending, agents) and execute accordingly
 </li>
 <li>
 In partnership with Ooredoo Finetch COO, develop a vision for the Group Center of excellence for Partnerships to achieve a high degree of standardisation across the group
 </li>
 </ul>
 
 
 Partnerships with Ooredoo Oman
 
 
 <ul>
 <li>
 Establish which services will be provided to Ooredoo Fintech by the relevant Ooredoo telecom business in each market (and vice versa)
 </li>
 <li>
 Define arm&rsquo;s length contracts with the Ooredoo telecom business for the provision of services to Fintech and vice versa.
 </li>
 <li>
 Establish the governance for these agreements and manage deviations in service level, costs, outputs, where appropriate
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 LEADERSHIP
 
 </li>
 <li>
 </li>
 <li>
 Be a structured, organised, credible leader, able to
 
 manage local operations as well as contributing to the rest of the Group via the Centers of excellence
 
 </li>
 <li>
 
 Be a leader of people &ndash; act as a role model at all times
 
 and coach, mentor and direct teams based on multiple geographies
 </li>
 <li>
 Make Ooredoo Fintech a superbly organised, modern, integrated organisation that
 
 conducts its business efficiently and responsibly.
 
 </li>
 <li>
 Instil a
 
 culture of continuous improvement
 
 in everything the business does.
 </li>
 <li>
 Bring
 
 focus, discipline and structure
 
 across all markets
 </li>
 <li>
 Act as a business builder, focused on the long success of the business
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience and Skills
 
 </li>
 <li>
 </li>
 <li>
 A business leader, with at least 2 decades of experience and proven track record of running a wide range of functions (operations, customer service, partnerships)
 </li>
 <li>
 Has led multi-country operations, with focus on automation &amp; standardisation across markets
 </li>
 <li>
 Track record in business building &ndash; ideally internal scale up within large organisation, start-ups or Private Equity backed ventures.
 </li>
 </ul>
 
 
</div>

Head of Operations

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