group sales coordinator

Accor

<p>The Group &amp; Events Coordinator (Sales) is responsible for supporting the Sales &amp; Events team by managing group bookings, coordinating event requirements, and ensuring seamless communication between clients and internal departments. The role requires a detail-oriented professional with excellent organizational and communication skills who can deliver exceptional guest experiences while maximizing revenue opportunities.</p><p><b>Key Responsibilities: Sales &amp; Coordination</b></p><ul><li>Handle group inquiries and event requests efficiently, ensuring timely responses and follow-ups.</li><li>Prepare proposals, contracts, and banquet event orders (BEOs) in coordination with the Sales Manager.</li><li>Maintain accurate records of all group bookings, contracts, and correspondence.</li><li>Liaise with clients to confirm event details, rooming lists, menu selections, and special requirements.</li><li>Support the Sales team in converting leads into confirmed business by providing administrative and operational assistance.</li></ul><p><b>Client Relations</b></p><ul><li>Serve as the primary point of contact for assigned group and event clients before, during, and after their stay or event.</li><li>Conduct site inspections and property tours for potential clients when required.</li><li>Ensure all client needs and expectations are communicated to and met by operational departments.</li><li>Follow up post-event to ensure client satisfaction and encourage repeat business.</li></ul><p><b>Administration &amp; Reporting</b></p><ul><li>Update and maintain client databases, sales reports, and tracking systems.</li><li>Assist in preparing weekly and monthly sales reports, forecasts, and market analyses.</li><li>Coordinate with Finance for billing and payment collection related to group and event bookings.</li><li>Support marketing and promotional initiatives related to groups and events.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>Minimum 1&ndash;3 years of experience in Sales, Events, or Reservations (preferably in the hospitality industry).</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and hotel systems (e.g., Opera, Delphi, or similar CRM tools).</li><li>Strong communication and interpersonal skills with a customer-focused mindset.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to work under pressure and handle multiple priorities effectively.</li></ul><p><b>Key Competencies:</b></p><ul><li>Professional and service-oriented demeanor</li><li>Strong negotiation and presentation skills</li><li>Team player with a collaborative attitude</li><li>Time management and problem-solving abilities</li><li>Flexibility to work extended hours when required</li></ul><p>Job Types: Full-time, Permanent</p>

Group & Events Coordinator (Sales)

Hilton

<div><p>Cluster Sales Coordinator - Bodrum</p><p>
A Cluster Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.<br>
<br>
What will I be doing?<br>
</p><p>As Cluster Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li><li>
Understand fully the hotel amenities, packages and promotions</li><li>
Generate and develop sales leads and contact potential clients to build business relationships</li><li>
Produce quotations and written confirmation to all clients</li><li>
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li><li>
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li><li>
Arrange and carry out Hotel show rounds</li><li>
Responsible of Susona Bodrum, LXR Hotels &amp; Resort, Doubletree by Hilton Bodrum Işıl Club and DoubleTree by Hilton Bodrum Marina Vista, which is currently undergoing renovation due to earthquake reinforcement but is planned to open soon with a new brand name.</li></ul><p><b>
What are we looking for?</b></p><p>
A Cluster Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Graduate or MBA in Management, Hospitality and Marketing</li><li>
Good computer skills including Excel, PowerPoint and Word</li><li>
Proactive approach to meet deadlines and objectives</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a sales role<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Cluster Sales Coordinator - Bodrum

Pyramid Global Hospitality

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
 Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay&mdash;it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! For Full-Time (Non-Union) Associates, we offer: - Medical, Dental, Vision, Disability, &amp; Life Insurance - 401(k) Plan - PTO - 14 days for first 3 years - Holidays - 7 paid holidays and 2 floating holidays - Employee Room Rate Discounts For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked - Employee Room Rate Discounts For Union Associates - Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service - Holidays - Union positions 6 Paid Holidays and 1 personal day - 401(k) Plan - Sick Time - Accrue 1 hour for every 40 hours worked - Employee Room Rate discounts Join us and experience a workplace that values your success, health, and happiness&mdash;every step of the way.<p></p><p>
What you will have an opportunity to do:</p><p><b>
PRIMARY PURPOSE OF THE POSITION:</b> Through proactive and reactive sales efforts, the Group Sales Manager is responsible for meeting and exceeding sales goals primarily in the Group market across all market segments. This position will focus on a sales plan and strategy, client development, managing key relationships, identifying new target markets and sales product with the goal of meeting and exceeding revenue goals. Additionally, the Group Sales Manager will be responsible for identifying key market trends, industry best practices in the wedding and social market.</p><p></p><p><b>
ESSENTIAL FUNCTIONS: </b>(This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)</p><p></p><ul><li>
Work with Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals.</li><li>
Establish individual sales plans and goals for assigned market segments</li><li>
Solicit and secure new business in assigned market segments to drive group revenue to the hotel.</li><li>
Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments.</li><li>
Develop the existing customer base as well as acquire new accounts to expand our account base for all three hotels.</li><li>
Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan.</li><li>
Develop expertise in assigned Group markets. (i.e. expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community)</li><li>
Work with property Sales Team and area Provenance Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention.</li><li>
Participate in sales presentations, property tours, customer meetings, and business review meetings with team.</li><li>
Participate in trade shows, conventions, and promotional events within the hotel, the industry and customer organizations.</li><li>
Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly.</li><li>
Conduct regular client visits and participate in industry events with other sales manager and DOS.</li><li>
Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention.</li><li>
Supervise and develop proposals and contracts to meet client needs, as well as financial goals.</li><li>
Conduct site inspections for clients as necessary to secure business.</li><li>
Attend pre-con and post-con meetings as needed.</li></ul><ul><li>
Maintain daily communication and/or weekly reporting with management in regards to potential new business, lost business, sales activities, customer and operational issues.</li><li>
Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards.</li><li>
Perform other duties, projects, and reports as assigned by the Director of Sales and Corporate Office as deemed necessary to the growth of the business.</li></ul><p></p><p><b>
SUPERVISORY RESPONSIBILITIES:</b> Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Works directly with the Director of Sales on the performance goals and objectives of the Sales Coordinator and developing the skill set of other associates through training, mentoring, and leadership.</p><p></p><p><b>
QUALIFICATION REQUIREMENTS: </b>The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</p><p></p><ul><li>
Ability to handle sensitive, confidential information discreetly and professionally</li><li>
Ability to identify sales opportunities.</li><li>
Excellent problem-solving and customer service skills, including the ability to problem solve without direct supervision</li><li>
Excellent time management and organizational skills</li><li>
Excellent verbal and written communication skills</li><li>
Strong ability to track actions and follow through on processes</li><li>
Strong computer skills; proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)</li><li>
Strong detail orientation; ability to set priorities, multi-task and meet deadlines</li><li>
Understand the competitive landscape and how to maintain leadership position given to market and economic changes. Adjust sales plan and strategies accordingly</li><li>
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.</li></ul><p></p><p><b>
EDUCATION and/or EXPERIENCE: </b>High school diploma or general education degree (GED); or one to two years related experience/training; or equivalent combination of education and experience. Four-year degree and previous hotel experience preferred.</p><ul><li>
Previous experience in a 4 to 5-star hotel along with the quality and services expectations associated with the luxury market.</li><li>
Requires a minimum of 2 years&rsquo; hotel sales experience with in the Corporate market segment as well as strength in the local and Corporate market.</li><li>
Requires knowledge of advanced sales techniques &amp; yield management.</li><li>
Requires highly developed customer service skills.</li><li>
Delphi or other Sales &amp; Catering Software program experience preferred.</li><li>
Multilingual skills are preferred but not required.</li></ul><p></p><p><b>
TRAVEL REQUIREMENTS:</b> Position requires some travel, both local and out of state. Must have own reliable transportation and possess a valid state driver&rsquo;s license in order to make sales calls.</p><p></p><p><b>
What are we looking for?</b></p><p></p><p><b>
Compensation:</b></p>
$37.00<ul><li></li></ul>$40.00<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Group Sales Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Global Sales Coordinator
</div></div><div><div>Ref #
</div><div>229724
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>You will be responsible for the global administration of the Global Sales programme, ensuring all systems and processes linked to the programme are working in line with the objectives set for Global Sales at optimum levels, as well as be the primary point of contact for regions and local teams for operational queries on the program and work in collaboration with internal stakeholders to address queries or issues.</p><p></p><p><br>
Key responsibilities:</p><p></p><ul><li><br>
Act as the primary point of contact for regions and local teams for operational queries on the program and work in collaboration with internal stakeholders including IT, Ecommerce, Loyalty, sales and distribution to address queries or issues.</li><li>Monitor and maintain orderliness of the Global Sales web page and member login page. Liaise with IT and Ecommerce team on updates, amendments and functional issues.</li><li>Evaluate and consolidate retro-crediting requests from the network, while ensuring accruals and retro crediting requests are processed timely, and Qrewards reflect in the customer's accounts.</li><li>Prepare track code update report.</li><li>Monitor Global Sales enrolment status and station processing.</li><li>Validate qualifying account information of Global Sales customers and ensuring this information reflects accurately across related systems of Loyalty and Galaxy</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><ul><li>A proven ability to work and negotiate in a multicultural environment and strong communication/interpersonal skills.</li><li>Excellent relationship building skills.</li><li>Good network within QR and knowledge of travel industry.</li><li>Strong analytical and problem solving skills.</li><li>Ability to handle and process large blocks of data.</li><li>Ability to evaluate processes and make recommendations for improvement.</li><li>Strong conversant with QR process flows and tools (e.g. Beyond Business, Galaxy, Pricing/Distribution technology and processes).</li><li>Proven commercial skills and business acumen (able to spot and interpret market trends)</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229724</div></div></div></div></div></div></div></div>

Global Sales Coordinator

The First Group

<p>The Cluster Sales Manager   Groups will be responsible for driving group sales performance across The First Group Hospitality portfolio, which includes 8 hotels under renowned franchised brands such as Wyndham, IHG, and Marriott.</p> <p>This role oversees both proactive and reactive sales for MICE and Leisure groups, ensuring maximum revenue generation, strong client relationships, and consistent brand representation across all hotel levels.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Develop and implement effective sales strategies to achieve group revenue targets across the cluster.</li> <li>Handle both proactive sales (new business development) and reactive sales (incoming leads and RFPs).</li> <li>Manage all aspects of MICE and Leisure group segments, ensuring timely communication, proposals, and conversions.</li> <li>Build and maintain strong relationships with key travel agents, DMCs, corporate clients, and event organizers.</li> <li>Collaborate closely with Revenue, Marketing, and Operations teams to optimize business opportunities and group performance.</li> <li>Conduct regular market analysis to identify trends, competitors, and new opportunities.</li> <li>Prepare sales reports, forecasts, and performance reviews for management.</li> <li>Represent the hotels at trade shows, exhibitions, and client events to enhance brand visibility.</li> <li>Maintain consistency in brand standards and service delivery across all properties.</li> <li>Train and support property-based sales teams to ensure alignment with cluster strategies.</li> </ul>

Cluster Sales Manager Groups

Parker Management Florida, LLC

<div><p>This position is responsible for the solicitation, building of relationships, pursuit and contracting of Group Sales events.</p><p><b>
Sales Tasks</b></p><ul><li>
Makes outside maintenance, cold solicitation, new prospect calls and new lead follow up, as outlined in action plan.</li><li>
Responsible for qualifying all business to maximize profit potential.</li><li>
Keeping up-to-date and accurate Delphi notes and activities.</li></ul><p><b>
Reporting of Information:</b></p><ul><li>
Updates 14-day arrival report with relevant groups for weekly update.</li><li>
Prepares group resumes and BEO&rsquo;s in adherence with the distribution schedule.</li><li>
Responsible for the receipt and processing of all rooming lists, banquet event orders, deposits (required after the contract phase), pro formas and pre-payments.</li><li>
Conduct/assists with inter-departmental investigations on billing, client complaints and follow up as required.</li></ul><p><b>
Guest Service</b></p><ul><li>
Handles all inquiries within one hour.</li><li>
Daily monitoring of correspondence to clients and other departments regarding bookings.</li><li>
Responsible for site inspections and inside appointments.</li><li>
Greets groups and has floor presence as needed.</li><li>
Responds to Bold chats.</li><li>
Confirms cut-off date, room block, meetings attendees, etc.</li><li>
Handles all group related activities from time of arrival to departure.</li><li>
On site contact for any needs or requests during program.</li><li>
Follow up on pre-arrival information; check in arrangements, billing procedures, changes and discrepancies, including post-departure questions.</li><li>
Process necessary paperwork on changes, cancellations and additions prior to arrival.</li><li>
Handles VIP reservations by tracing and confirming.</li><li>
Becomes thoroughly familiar with all clauses of clients contracts.</li><li>
Aggressively up sells clients hospitality suite requirements, VIP&rsquo;s, Amenities, suites, banquet food and beverage and special requests</li></ul><p><b>
Team Supervision and Communication:</b></p><ul><li>
Works closely with the Front Office supervisory staff to ensure smooth group arrival and delivery of services.</li><li>
Coordinates client group activities and needs with relevant departments.</li><li>
Performs any other related duties as determined by the Associate Director of Sales.</li><li>
Attends Resume, BEO and Sales meetings as scheduled.</li></ul><p><b>
Filing Tasks:</b></p><ul><li>
Maintaining clean, accurate master files.</li><li>
Assist the Associate Director of Sales in recapping and cleaning out Delphi accounts.</li><li>
Maintain procedural paper flow, distribution and filing of contracts.</li><li>
Perform any other special tasks for a variety of events or annual projects.</li></ul><p>
Salary Range is $75,000-$90,000.</p></div>

The First Group Hospitality

<div>Overview:
<p>
The first hotel in the Middle East to join Marriott&rsquo;s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf&eacute;s, and restaurants, while its own signature dining experiences include Sant&eacute; Ria, Village Bistro, and <i>The First Collection&rsquo;s</i> award-winning Risen Caf&eacute; &amp; Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.</p><p>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.</p><div><b>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><ul><li><br>
Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.</li><li>Create, maintain, and update group room blocks in the hotel Property Management System (PMS).</li><li>Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests</li><li>Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.</li><li>Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.</li><li>Respond promptly and professionally to internal and external inquiries related to group reservations.</li><li>Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.</li><li>Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.</li><li>Ensure compliance with hotel policies, brand standards, and revenue management strategies.</li><li>Maintain accurate records and documentation for all group reservations.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications &amp; Skills:</b></div><div></div><ul><li><br>
Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.</li><li>Excellent written and verbal communication skills.</li><li>Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.</li><li>Strong customer service skills with a professional and courteous demeanour.</li><li>Ability to work collaboratively with hotel sales, front office, and operational teams.</li></ul></div>

Group Reservation Agent

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