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guest arrival expert Jobs in Manama Bahrain

guest arrival expert

guest experience expert - ays Jobs in Manama Bahrain

guest experience expert - ays

guest experience expert ays

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25155866
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert - AYS

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25020529
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Arrival Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146697
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

F&B Service Expert

THE PALAVRA RESORT W.L.L

Position SummaryThe Bellboy is responsible for providing courteous, professional, and efficient assistance to guests upon arrival and departure. This includes handling luggage, escorting guests to rooms, delivering messages or packages, and ensuring a smooth and pleasant guest experience.Key Responsibilities1. Guest Assistance<ul><li>Greet guests warmly upon arrival and assist with unloading luggage from vehicles.</li><li>Escort guests to their rooms, explain room features, and provide hotel information.</li><li>Handle guests&rsquo; luggage efficiently during check-in and check-out.</li><li>Assist guests with directions, transportation arrangements, and general inquiries.</li></ul>2. Luggage &amp; Deliveries<ul><li>Safely store and retrieve luggage in the luggage room as required.</li><li>Deliver packages, messages, or amenities to guest rooms promptly and accurately.</li><li>Ensure guests&rsquo; belongings are handled with care and confidentiality.</li></ul>3. Lobby &amp; Entrance Management<ul><li>Maintain cleanliness and order in the lobby and entrance areas.</li><li>Assist in keeping the main entrance clear and welcoming for arriving and departing guests.</li><li>Coordinate with the front desk and concierge for guest arrivals and departures.</li></ul>4. Guest Service &amp; Communication<ul><li>Provide courteous and prompt assistance at all times.</li><li>Respond to guest requests professionally and ensure timely follow-up.</li><li>Report any guest concerns or maintenance issues to the front office immediately.</li></ul>5. Safety &amp; Procedures<ul><li>Adhere to hotel safety and security procedures at all times.</li><li>Ensure all guest luggage is properly tagged and tracked.</li><li>Assist during emergencies by following evacuation and safety protocols</li></ul>Job Type: Full-time

BELLBOY

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

Hilton

<div>Bartender (Sushi Samba)
A Cocktail Bartender is responsible for creating alcoholic drinks and providing them to guests in an efficient manner and according to proper procedure and bar regulations. 
 
 
What will I be doing? 
As a Cocktail Bartender, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Create alcoholic drinks and cocktails including the classics, what's featured on the menu and any special guest requests</li>
<li>Be dedicated to delivering exceptional guest service and creating an experience for the guest</li>
<li>Create and settle guest tabs and accounts</li>
<li>Assist the team on the floor when necessary</li></ul>
What are we looking for? 
A Cocktail Bartender serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Friendly, positive, energetic disposition Commitment to delivering exceptional guest service</li>
<li>Motivation to learn new skills and techniques</li>
<li>Fantastic personal presentation</li>
<li>Fluent in English</li>
<li>Flexible availability and reliable</li>
<li>Knowledge of alcoholic beverages and mixing of drinks</li>
<li>Previous food hygiene experience</li>
<li>Electronic ordering systems experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bartender (Sushi Samba)

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

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