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guest experience lead

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

FC Hospitality

1. Director of OperationsJob Summary:We are seeking an experienced Director of Operations to oversee and manage all day-to-day operations, ensure service excellence, and lead multiple departments.Responsibilities:Manage and supervise all operational departmentsImplement policies, SOPs, and service standardsOversee budgeting, financial reporting, and cost controlLead, train, and evaluate staffImprove guest experience and resolve escalated issuesRequirements:Bachelor's degree in Hospitality or related field5+ years of senior management experienceStrong leadership and communication skillsBenefits:Competitive salaryHousing/transportation (if applicable)Health insurance---2. Villa ManagerJob Summary:We are hiring a Villa Manager to ensure smooth villa operations and exceptional guest experiences.Responsibilities:Supervise housekeeping, maintenance, kitchen &amp; guest service teamsCoordinate guest check-in/out and deliver personalized serviceManage villa inventory and suppliesHandle guest concerns professionallyRequirements:Experience in hospitality/villa managementExcellent organizational and customer service skills---3. Executive ChefJob Summary:Looking for a talented Executive Chef to lead our kitchen operations and deliver high-quality culinary experiences.Responsibilities:Create menus and ensure consistent food qualityTrain and supervise kitchen staffManage inventory, purchasing &amp; food costMaintain hygiene and food safety standardsRequirements:Professional culinary training3+ years experience as a chefStrong leadership and creative skills---4. Facility ManagerJob Summary:We need a Facility Manager to oversee property maintenance, safety, and all technical operations.Responsibilities:Plan and supervise preventive/corrective maintenanceLead maintenance staff and contractorsManage equipment inspections and repairsEnsure safety and compliance standardsRequirements:Technical/engineering backgroundExperience in facility or property management---5. ButlerJob Summary:We are looking for a professional Butler to provide personalized and high-standard guest service.Responsibilities:Welcome guests and handle daily needsServe meals, beverages, and set dining areasAssist with luggage, laundry &amp; personal requestsMaintain discretion and service excellenceRequirements:Experience in luxury hospitalityStrong communication &amp; etiquette skills---6. Housekeeping AttendantJob Summary:We are seeking a Housekeeping Attendant to maintain clean, comfortable, and welcoming guest spaces.Responsibilities:Clean rooms and public areasReplace linens and amenitiesReport maintenance issuesFollow hygiene and safety guidelinesRequirements:Attention to detailHousekeeping experience preferred---7. CookJob Summary:We are looking for a cook to assist with daily food preparation and kitchen operations.Responsibilities:Prepare meals according to recipesMaintain a clean kitchen environmentAssist with food storage &amp; inventoryFollow safety and hygiene proceduresRequirements:Basic culinary experienceAbility to work in a fast-paced kitchen---8. StewardJob Summary:Seeking a Steward to maintain cleanliness and organization in the kitchen.Responsibilities:Wash dishes and kitchen equipmentKeep kitchen and storage areas cleanAssist with basic food prep as requiredHandle waste properlyRequirements:Ability to follow hygiene standards---9. TechnicianJob Summary:We are looking for a skilled Technician to handle general repairs and maintenance duties.Responsibilities:Perform electrical, plumbing, and mechanical repairsAssist with preventive maintenance tasksRespond to maintenance requestsEnsure equipment is functioning properlyRequirements:Technical/maintenance experienceProblem-solving skills---10. Landscaping AttendantJob Summary:Hiring a Landscaping Attendant to care for gardens, lawns, and outdoor environments.Responsibilities:Maintain plants, grass, and outdoor landscapingOperate basic gardening toolsWatering, trimming &amp; plant careKeep outdoor areas clean and attractiveRequirements:Experience in landscaping preferred---11. Pool AttendantJob Summary:We need a Pool Attendant to maintain the pool area and ensure guest safety and cleanliness.Responsibilities:Clean pool and surrounding areaCheck water quality and report issuesProvide towels and assist guestsEnsure safety rules are followedRequirements:Pool maintenance knowledge is a plus---12. DriverJob Summary:We are hiring a reliable Driver to safely transport guests, staff, and supplies.Responsibilities:Provide safe and timely transportationMaintain vehicle cleanlinessFollow all driving regulationsAssist with luggage and deliveriesRequirements:Valid driving licenseClean driving record---13. SecurityJob Summary:Seeking Security personnel to protect property, guests, and staff.Responsibilities:Patrol property and monitor CCTVControl access pointsRespond to emergencies and incidentsReport suspicious activitiesRequirements:Experience in security preferredKnowledge of safety proceduresJob Type: Full-timePay: From AED3,500.00 per monthExperience:<ul><li>Same Roll: 2 years (Required)</li></ul>

Villa staff ( With Experience Only )

Mandarin Oriental Hotel Group

<div>The key responsibilities of the role are:

1. Strategic Event Planning &amp; Development
<ul>
<li>Accountable for creating and implementing the resort's long-term events strategy, aligning with the overall business goals and positioning in the ultra-luxury market.</li>
<li>Work in partnership with the Sales and Marketing teams to identify key business opportunities that drive event bookings, including exclusive weddings, corporate retreats, fashion shows, product launches, and high-profile social gatherings.</li>
<li>Lead market research and competitive analysis to continuously innovate and tailor event offerings that appeal to ultra-high-net-worth individuals (UHNWIs), A-list celebrities, and global corporate leaders.</li>
<li>Develop a comprehensive calendar of signature events, ensuring that each event reflects the unique selling points of the resort.</li>
</ul>
2. Client Relationship Management &amp; VIP Liaison
<ul>
<li>Own the client relationship lifecycle, from initial inquiry to post-event follow-up, ensuring high-touch, personalized service at each stage.</li>
<li>Serve as the primary point of contact for VIP clients, providing concierge-level support and anticipating their needs to ensure flawless execution of every detail.</li>
<li>Work closely with wedding planners, corporate event organizers, and luxury event agencies to build partnerships that drive repeat business.</li>
<li>Maintain an extensive database of high-profile clientele, ensuring that tailored communications, offers, and services are delivered to these guests before, during, and after events.</li>
</ul>
3. Operational Oversight &amp; Event Execution
<ul>
<li>Lead the planning, coordination, and execution of all resort-hosted events, ensuring a flawless and seamless experience across all touchpoints.</li>
<li>Oversee multi-departmental coordination for large-scale events, ensuring full collaboration between Food &amp; Beverage, Housekeeping, Guest Services, Security, and external vendors.</li>
<li>Create detailed event briefs, timelines, and contingency plans, ensuring every event aspect adheres to the highest standards of luxury service.</li>
<li>Hold full accountability for risk management during events, ensuring all health, safety, and legal requirements are met while safeguarding the resort&rsquo;s reputation.</li>
</ul>
4. Financial Performance &amp; Revenue Management
<ul>
<li>Full accountability for the financial performance of the events department, including budgeting, forecasting, and reporting on all event-related revenue streams.</li>
<li>Develop and manage annual departmental budgets in collaboration with the finance team, focusing on cost control without compromising service standards.</li>
<li>Implement strategies to optimize revenue by upselling premium services, negotiating contracts with clients and vendors, and ensuring the profitability of each event.</li>
<li>Oversee vendor negotiations and ensure that all contracts, from entertainment to catering, reflect the luxury brand standards while also being financially favorable to the resort.</li>
</ul>
5. Leadership &amp; Team Development
<ul>
<li>Lead, mentor, and develop the events team, ensuring they have the skills, training, and support to consistently deliver exceptional results.</li>
<li>Directly manage the performance and productivity of event planners, coordinators, and support staff, conducting regular performance reviews and setting clear objectives aligned with the resort&rsquo;s business goals.</li>
<li>Foster a culture of creativity, professionalism, and collaboration within the department, ensuring the team continuously innovates and exceeds guest expectations.</li>
<li>Ensure staffing levels are optimized to meet operational needs, managing team schedules during high and low seasons to ensure efficiency and service excellence.</li>
</ul>
6. Luxury Guest Experience Management
<ul>
<li>Ensure all events align with the resort's ultra-luxury brand standards, from concept to execution, maintaining impeccable attention to detail and exceptional guest service.</li>
<li>Accountable for post-event feedback collection and analysis, using guest insights to improve service delivery and client satisfaction in future events.</li>
<li>Create exclusive, tailored experiences that showcase the resort&rsquo;s premium amenities, natural surroundings, and world-class facilities, ensuring each event is a unique, high-end experience.</li>
</ul>
7. Vendor and Partner Relationship Management
<ul>
<li>Establish and maintain relationships with top-tier luxury vendors, such as designers, caterers, entertainers, and florists, ensuring access to exclusive, high-quality services.</li>
<li>Negotiate contracts and partnerships, holding full accountability for ensuring favorable terms for both the resort and the client while upholding the resort's luxury image.</li>
<li>Regularly review vendor performance, ensuring that all services provided align with the resort&rsquo;s brand and guest expectations.</li>
</ul>
8. Brand &amp; Marketing Collaboration
<ul>
<li>Work closely with the Marketing team to promote the resort&rsquo;s event capabilities, ensuring consistent branding across all promotional materials, including brochures, social media, and the resort&rsquo;s website.</li>
<li>Collaborate on PR and marketing initiatives, such as hosting influencer events, media launches, and collaborations with high-end luxury brands to increase visibility and prestige.</li>
<li>Drive event PR opportunities by leveraging signature events and high-profile clientele to further the resort's image as a leader in the luxury market.</li>
</ul>
 9. Innovation and Trend Analysis
<ul>
<li>Monitor global event trends, particularly within the ultra-luxury segment, to ensure the resort remains at the forefront of innovation and guest experience.</li>
<li>Introduce cutting-edge technology, d&eacute;cor trends, and entertainment concepts that elevate the resort&rsquo;s events above industry standards.</li>
<li>Ensure event spaces and setups are refreshed regularly to maintain an upscale, modern aesthetic that appeals to discerning clients.</li>
</ul>
10. Sustainability and Social Responsibility
<ul>
<li>Incorporate sustainable practices into event planning, ensuring that the resort meets eco-friendly standards without compromising on luxury.</li>
<li>Lead corporate social responsibility initiatives through events, aligning with luxury industry trends that favor sustainability, philanthropy, and community engagement.</li></ul></div>

Director of Events

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description 
Position Summary:
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..
Key Responsibilities:<ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul> 
Qualifications 
Languages Required: Russian &amp; German
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li> 
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Guest Relations Manager

Solutions Leisure Group

We're hiring passionate energetic Front of House professionals to bring life warmth and top-tier service to our vibrant venues in Abu Dhabi. If you're all about people pace and unforgettable guest experiences we want to meet you! Now Hiring Front of House Roles <ul><li>Runner</li><li>Entertainment Attendant</li><li>Hostess / Head Hostess</li><li>Waiter / Waitress</li><li>Head Waiter / Head Waitress</li><li>Housekeeper</li><li>Bar Back</li><li>Bartender</li><li>Cashier</li></ul> What You'll Be Doing <ul><li>Runner: Keep things moving! Deliver food and drinks quickly and accurately from kitchen or bar to guests ensuring a smooth efficient service flow.</li><li>Cashier: Manage transactions with precision and professionalism. Operate the POS system handle payments assist guests and keep your station spotless.</li><li>Entertainment Attendant: Create fun safe and engaging experiences for guests in activity or gaming zones. Explain how things work encourage interaction and keep the energy high.</li><li>Hostess / Head Hostess: Be the face that starts every great experience! Welcome guests manage bookings and ensure seamless seating with a warm professional approach.</li><li>Waiter / Waitress: Deliver standout service! Take orders serve with a smile and make every guest feel like a VIP from start to finish.</li><li>Head Waiter / Head Waitress: Lead the floor with confidence. Support and guide the team resolve guest concerns and ensure every shift runs smoothly.</li><li>Housekeeper: Keep guest areas spotless and comfortable. Restock supplies maintain hygiene standards and take pride in every detail.</li><li>Bar Back: Be the bartender's right hand. Restock supplies prep the bar area and help maintain a fast clean and organized service flow.</li><li>Bartender: Mix pour and impress! Craft delicious drinks engage with guests and keep the bar buzzing with energy and professionalism.</li></ul> What We're Looking For <ul><li>Previous experience in a similar role is a big plus</li><li>Great communication and people skills</li><li>A team player who thrives in a high-energy environment</li><li>A proactive attitude and passion for hospitality</li><li>Flexibility to work nights weekends and holidays</li></ul>Ready to be part of a fun fast-paced team where every day brings something newApply now your next exciting role in Abu Dhabi awaits!NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED. Employment Type Full Time Experience years Vacancy 1

Abu Dhabi Opportunities Front of House

Smyth & Co

<div>
 
 
 Beverage Manager for a Luxury Licensed Concept in Abu Dhabi. 15,000-20,000 AED per month.
 
 
 
 
 
 
 Smyth &amp; Co are delighted to partner with a leading luxury hospitality group on the launch of an exciting new fire-led dining concept in
 
 Abu Dhabi
 
 . This modern, Mediterranean-inspired restaurant will offer an elevated grill-focused menu, a refined beverage program, and a dynamic guest experience.
 
 
 We are seeking a
 
 Beverage Manager
 
 to lead the full bar operation, shape the venue&rsquo;s beverage identity, and build a high-performing team ahead of opening.
 
 
 
 
 
 
 
 
 
 Beverage Philosophy
 
 
 
 
 Cocktails:
 
 Modern, balanced, rooted in honest flavours. Techniques reflect the kitchen&rsquo;s live-fire approach&mdash;smoked citrus, ember syrups, charred fruits, clarified juices. Nothing showy; everything precise.
 
 
 
 Wine:
 
 A curated list focused on freshness, minerality, gentle smoke, and food harmony. Small producers, biodynamic farms, expressive and approachable selections.
 
 
 
 Additional:
 
 Coffee program, mocktails, and tap beverages to be developed with specialists.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead all daily bar operations, ensuring exceptional service and compliance with Abu Dhabi licensing and safety standards.
 </li>
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 Manage stock, inventory, suppliers, and financial performance with a focus on GP and cost control.
 </li>
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 Recruit, train, and mentor the bar team; drive a culture of professionalism and excellence.
 </li>
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 Develop seasonal and innovative beverage menus aligned with the culinary vision.
 </li>
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 Engage with guests on the floor and set the tone for elevated service from day one.
 </li>
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 What We Offer
 
 
 <ul>
 <li>
 15,000 - 20,000 AED per month DOE + performance bonuses
 </li>
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 30 days paid annual leave
 </li>
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 Generous dining discounts
 </li>
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 Travel allowance (where applicable)
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 Medical insurance
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 Strong opportunities for career progression
 </li>
 </ul>
 <li>
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 Requirements
 
 
 <ul>
 <li>
 Minimum 2 years in a senior bar management role within luxury or high-volume venues
 </li>
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 Proven team-building and leadership experience
 </li>
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 Strong operational and organisational skills
 </li>
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 Creative and technically skilled in cocktail development
 </li>
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 Strong financial understanding of GP, cost control, and KPIs
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 Excellent communication and a guest-focused approach
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 Familiarity with UAE culture and regulations
 </li>
 </ul>
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 </li>
 
 
</div>

Beverage Manager

Mustard and Linen

Mustard &amp; Linen is launching a boutique caf&eacute; where character, bold flavor, and our signature design language come together in one immersive experience.The Head of Operations is responsible for leading daily caf&eacute; operations, ensuring exceptional service quality, operational efficiency, financial performance, and a consistent customer experience. The role oversees staffing, training, purchasing, health &amp; safety, and overall business performance while upholding brand standards.ResponsibilitiesOperational Excellence:<ul><li>Oversee daily caf&eacute; service, ensuring smooth operations and consistent quality.</li><li>Maintain high standards of cleanliness, food safety, and customer satisfaction.</li><li>Resolve customer concerns and ensure service recovery.</li><li>Conduct operational audits and enforce SOP compliance.</li><li>Maintain strong floor presence and make daily operational decisions.</li></ul>Financial Performance:<ul><li>Manage P&amp;L with Finance, monitoring sales, labor, food costs, and expenses.</li><li>Review daily financial reports and approve voids, discounts, and promos.</li><li>Support menu engineering and pricing adjustments.</li><li>Drive revenue growth through operational improvements and guest-focused initiatives.</li></ul>Health, Safety &amp; Compliance:<ul><li>Ensure compliance with UAE and Abu Dhabi Municipality regulations.</li><li>Conduct daily walkthroughs to maintain hygiene and safety standards.</li><li>Lead monthly health &amp; safety audits.</li><li>Ensure a secure environment for guests, staff, and company assets.</li></ul>Purchasing &amp; Inventory:<ul><li>Oversee procurement, vendor relationships, and stock levels.</li><li>Prevent shortages (86 items) through forecasting and timely reorder.</li><li>Review invoices for pricing accuracy.</li><li>Ensure displays (Grab &amp; Go, desserts, etc.) meet brand and quality standards.</li></ul>Team Leadership:<ul><li>Recruit, train, and develop staff; conduct performance reviews.</li><li>Ensure proper scheduling aligned with business needs.</li><li>Maintain strong team communication and lead monthly team meetings.</li><li>Build a positive, motivated workplace culture.</li></ul>Strategic &amp; Cross-Functional Support:<ul><li>Communicate effectively between head office and caf&eacute; teams.</li><li>Support new initiatives, system rollouts, and process improvements.</li><li>Identify opportunities to improve efficiency and guest experience.</li></ul>Qualifications<ul><li>Diploma/Bachelor&rsquo;s in Hospitality, Business, or related field.</li><li>5+ years&rsquo; supervisory or operations management experience in caf&eacute;s or casual dining.</li><li>Strong knowledge of F&amp;B operations, health &amp; safety, and inventory management.</li><li>Experience in P&amp;L management, budgeting, and KPI tracking.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Fluency in English; Arabic an advantage.</li></ul>The Energy You Bring<ul><li>High-energy, positivity, approachable, customer-centric</li><li>High attention to detail and strong hygiene standards.</li><li>Excellent leadership, communication, and team-development skills.</li></ul>Job Type: Full-timePay: From AED1.00 per month

Head of Operations

Explore 2246+ Guest experience lead in Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.