guest service executive (arabic speaker) Jobs in Charge Campboss Jobs In Bahrain

guest service executive (arabic speaker)

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guest experience manager arabic speaker

Hilton

<div>Guest Service Executive (Arabic Speaker)
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive (Arabic Speaker)

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Ensure correct uniform standards are followed at all times.
 </li>
 <li>
 Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
 </li>
 <li>
 Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
 </li>
 <li>
 To be familiar with the beverage service including stemware used and appropriates garnishes.
 </li>
 <li>
 Anticipate and service of guests' requirements at all times
 </li>
 <li>
 Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
 </li>
 <li>
 Ensure service stations are constantly cleared &amp; re-stocked during service
 </li>
 <li>
 Serve and clear food and beverage items in an unobtrusive and professional manner
 </li>
 <li>
 Present menus and explanations for all menu items as well as specials of the day.
 </li>
 <li>
 Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
 </li>
 <li>
 To report all accidents or guest complaint immediately to a manager.
 </li>
 <li>
 Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
 </li>
 <li>
 To respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 To breakdown any buffets, displays or side stations when needed
 </li>
 <li>
 Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
 </li>
 <li>
 Handle cash and credit card procedures according to the guidelines of the accounting department
 </li>
 <li>
 Identify potential problems and ask for assistance before breakdown occurs
 </li>
 <li>
 Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Have completed secondary school education
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Hospitality related Degree or Diploma
 </li>
 <li>
 Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel
 </li>
 <li>
 Willingness to work during peak hours, including nights, weekends, and holidays.
 </li>
 <li>
 Advanced levels of Business English
 </li>
 <li>
 Proficiency in a second language such as, Arabic.
 </li>
 <li>
 Excellent food &amp; beverage knowledge
 </li>
 <li>
 The ability to work well under pressure
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Previous experience in Middle east
 </li>
 <li>
 Experienced in Fire &amp; Life safety systems.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Waiter / Waitress

Culinary Collective

Key Responsibilities<ul><li>Lead, manage, and inspire the restaurant team to deliver consistent high-quality service.</li><li>Oversee daily operations, ensuring smooth service in both front and back of house.</li><li>Monitor and maintain food and beverage quality standards.</li><li>Ensure compliance with hygiene, safety, and health regulations.</li><li>Manage financial performance, including sales targets, cost control, labor, and waste management.</li><li>Create and implement strategies to increase revenue, guest satisfaction, and staff engagement.</li><li>Conduct regular team meetings and training sessions to maintain service excellence.</li><li>Handle guest complaints and feedback professionally and promptly.</li><li>Coordinate with the culinary team and other departments for smooth workflow.</li><li>Oversee scheduling, payroll, inventory, and purchasing as required.</li><li>Represent the restaurant brand with professionalism and integrity at all times.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3&ndash;5 years of management experience in a casual fine dining or premium restaurant.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of restaurant operations, service standards, and guest relations.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Excellent communication and interpersonal skills.</li><li>Hospitality Management Degree or equivalent preferred.</li><li>Proficient in POS and restaurant management systems.</li><li>Strong attention to detail and passion for hospitality.</li></ul>Assistant Restaurant Manager &ndash; Casual Fine Dining Position SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest experiences, and maintaining brand standards. This role focuses on operational support, staff supervision, and ensuring smooth coordination between service and kitchen teams.Key Responsibilities<ul><li>Assist the Restaurant Manager in supervising and coordinating daily operations.</li><li>Ensure consistent delivery of high-quality service and guest satisfaction.</li><li>Support in staff training, motivation, and performance evaluation.</li><li>Handle guest inquiries, feedback, and complaints efficiently and professionally.</li><li>Monitor floor operations during service to ensure seamless guest flow.</li><li>Assist with inventory control, ordering, and cost management.</li><li>Support in scheduling, payroll, and administrative duties.</li><li>Ensure compliance with health, safety, and sanitation standards.</li><li>Act as the Manager on Duty in the absence of the Restaurant Manager.</li><li>Help develop and implement service standards and operational improvements.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2&ndash;3 years of supervisory or assistant management experience in a restaurant or hospitality environment.</li><li>Strong interpersonal and communication skills.</li><li>Proven ability to lead, motivate, and develop a team.</li><li>Excellent understanding of restaurant operations and guest service.</li><li>Detail-oriented, organized, and hands-on approach.</li><li>Diploma or Degree in Hospitality Management or related field preferred.</li><li>Familiarity with POS systems and restaurant software.</li><li>A positive attitude with a passion for delivering outstanding hospitality.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 months

Manager & Assistant Managers

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
4. To be familiar with the beverage service including stemware used and appropriates garnishes.
5. Anticipate and service of guests' requirements at all times
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
7. Ensure service stations are constantly cleared &amp; re-stocked during service
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
11. To report all accidents or guest complaint immediately to a manager.
12. Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
13. To respond properly in any hotel emergency or safety situation.
14. To breakdown any buffets, displays or side stations when needed
15. Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
16. Handle cash and credit card procedures according to the guidelines of the accounting department
17. Identify potential problems and ask for assistance before breakdown occurs
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort. 
Qualifications 
<ul><li>
Have completed secondary school education</li><li>
Exceptional communication and interpersonal skills.</li><li>
Hospitality related Degree or Diploma</li><li>
Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel</li><li>
Willingness to work during peak hours, including nights, weekends, and holidays.</li><li>
Advanced levels of Business English</li><li>
Proficiency in a second language such as Arabic, Russian</li><li>
Excellent food &amp; beverage knowledge</li><li>
The ability to work well under pressure</li><li>
Excellent attention to detail</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Bartender - Ninive Restaurant

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Summary of Responsibilities:
1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
4. To be familiar with the beverage service including stemware used and appropriates garnishes.
5. Anticipate and service of guests' requirements at all times
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
7. Ensure service stations are constantly cleared &amp; re-stocked during service
8. Serve and clear food and beverage items in an unobtrusive and professional manner
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
11. To report all accidents or guest complaint immediately to a manager.
12. Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
13. To respond properly in any hotel emergency or safety situation.
14. To breakdown any buffets, displays or side stations when needed
15. Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
16. Handle cash and credit card procedures according to the guidelines of the accounting department
17. Identify potential problems and ask for assistance before breakdown occurs
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort. 
Qualifications 
<ul><li>
Have completed secondary school education</li><li>
Exceptional communication and interpersonal skills.</li><li>
Hospitality related Degree or Diploma</li><li>
Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel</li><li>
Willingness to work during peak hours, including nights, weekends, and holidays.</li><li>
Advanced levels of Business English</li><li>
Proficiency in a second language such as, Arabic.</li><li>
Excellent food &amp; beverage knowledge</li><li>
The ability to work well under pressure</li><li>
Excellent attention to detail</li><li>
Previous experience in Middle east</li><li>
Experienced in Fire &amp; Life safety systems.</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Waiter / Waitress - Ninive Restaurant

Botánica

Lounge Floor Manager &amp; Trainee GM at Botanica Bahrain Key points:<ul><li>Senior leadership position in a successful, premium late night party venue.</li><li>Direct line management of a floor team of 12 waiters, trainees &amp; cleaners.</li><li>Reports to the General Manager and Operations Manager, alongside Bar, Reception &amp; Kitchen heads.</li><li>Coaching &amp; direct progression opportunity toward a General Manager role.</li></ul>Essential requirements<ul><li>Working at night, with alcohol, in a party environment must be well within your comfort zone.</li><li>Extensive experience of working with nightlife. Needs an innate familiarity with the flow of floor service.</li><li>Applications open to candidates based in Bahrain, or those reasonably able to travel to Bahrain for interview.</li><li>People skills; the ability to build relationships and manage the needs of demanding clients.</li><li>Excellent communication skills written and verbal, fluency in English.</li><li>Aptitude &amp; enthusiasm for efficient, digital administration.</li><li>Natural proactivity; not a role for people who wait to be told.</li><li>Leadership skills and the ability to collaborate effectively with peers.</li></ul>Package<ul><li>Salary dependent on candidate experience &amp; accommodation requirements, expected to be in the region of BD1k</li><li>48 hour working week, 2 days off</li><li>Health insurance, 30 day leave, two year return flight ticket to home country,</li></ul>About Botanica:<ul><li>Aspiring to be the preeminent nightlife destination in Bahrain.</li><li>Beautiful Mediterranean inspired decor, a retractable roof, and a late night party vibe, all under the shade of a giant palm tree.</li><li>See botanicabahrain on IG for images &amp; menu</li><li>Fantastic resident DJs playing a blend of international and arabic music.</li><li>Cocktail destination with original signature drinks, house developed ingredients and thoughtfully executed classics</li><li>A scratch kitchen that produces a range of Mediterranean inspired small plates.</li><li>Botanica aims to build teams that people want to be part of, with a closely integrated multicultural staff of 21 nationalities.</li><li>We pride ourselves on the opportunities for personal development that we offer our people; we aim to ensure that those that invest their time and energy see those efforts pay off with their own professional growth</li></ul>Summary<ul><li>The role provides a tangible opportunity to step up and shape the future of a project, with the freedom to take control of a wide scope and propose and execute substantive contributions.</li><li>It provides a very real platform to develop leadership &amp; management skills, grow into a wide range of management responsibilities, and on a trajectory towards a general management role.</li><li>The central point around which the other teams orbit, the strength of the floor manager&rsquo;s leadership, his relationships and his drive are integral to the success of the business.</li><li>The focal point of the day to day of the role is PR; the Floor Manager represents the venue to clients and should treat managing client relationships as his priority, balanced with people development and operational management tasks.</li><li>Ultimately, the floor manager is expected to be the driving force for positive change in every area that relates to the floor manager&rsquo;s areas of responsibility, laid out in this document in three sections: guests, team and operational responsibilities.</li></ul>Guest Responsibilities-1- Guest Relations &amp; PR<ul><li>Drive the PR aspect of the role and focus on networking with guests; be a &lsquo;face&rsquo; for the brand</li><li>Create memorable experiences in service and engage digitally with guests outside of service.</li><li>Cultivate personal relationships to the point they facilitate repeat reservations.</li><li>Ensure PR efforts align with events, promotional activities and brand messaging.</li><li>Develop your approach to PR under the 1:1 guidance of the GM</li></ul>-2- Guest Experience<ul><li>Ensuring a seamless and elevated guest experience, maintaining oversight of client satisfaction</li><li>Actively troubleshoot in the moment and engage with SOPs to mitigate reoccurrences.</li><li>Continually review and audit the customer journey, sharing findings and proposing improvements.</li><li>Proactively work with peers to improve experiences throughout the team.</li><li>Collect and analyse guest feedback to identify trends and propose improvements to the operations team.</li><li>Take responsibility for monitoring all aspects of client interaction to ensure satisfaction.</li></ul>-3- Client management<ul><li>Follow direction of GM &amp; collaborate with Reception manager in management of guest relationships</li><li>Oversee all guest interactions from the point the client is seated up to departure</li><li>Contribute effectively to the CRM and data strategy, &amp; maximise the effectiveness of waiter reporting</li><li>Develop data policy to understand guest preferences and tailor experiences accordingly.</li><li>Engage with and supervise structured systems of guest PR</li><li>Build expertise in SevenRooms &amp; contribute to maximising its effective usage.</li><li>Alongside GM, build relationships with local businesses and organisations to the benefit of the venue.</li></ul>Team Responsibilities-4- Team management<ul><li>Take full responsibility for the performance, development and behaviour of your team</li><li>Ensure the team is well-trained, highly engaged, and consistently meeting Botanica&rsquo;s standards.</li><li>Develop juniors into waiters, waiters into seniors and seniors into aspiring managers.</li><li>Regularly assess team performance and provide constructive feedback.</li><li>Engage in team-building to foster collaboration and morale.</li><li>Effectively plan, brief and coordinate the team for special events and promotions such as brunch.</li></ul>-5- Leadership &amp; Culture<ul><li>Operate as a role model and hold yourself accountable to a high standard of conduct at all times.</li><li>Build trust with those in your team, and take responsibility for each of their conduct.</li><li>Ensure that you take every opportunity to reinforce Botanica culture</li><li>Address and resolve team conflicts to maintain a harmonious work environment.</li><li>Continually look to pre-empt emerging HR situations and address them appropriately.</li></ul>-6- Training &amp; Development<ul><li>Focus on training &amp; development, constantly assessing and identifying improvements</li><li>Lead weekly training sessions and aspire to take ownership of training program design</li><li>Take ownership of the Steps of Service and develop their usage effectively.</li><li>In service skill development; use opportunities in the working routine to enhance staff skills &amp; knowledge.</li><li>Proactively &amp; collaboratively execute training sessions together with other seniors.</li><li>Undertake and follow up on effective Professional Development Reviews (PDRs) with your team.</li><li>Lead by example, ensuring your product knowledge is beyond reproach</li></ul>-7- Team Administration &amp; Communication<ul><li>Consistently and effectively utilise the slack platform for yourself and your team.</li><li>Maintain a weekly 1 on 1 schedule with all team members.</li><li>Create, maintain and share accurate briefings, checklists and other relevant information.</li><li>Develop and update SOPs for all areas of operations where needed.</li><li>Manage your time and prioritise - delegate and supervise tasks effectively.</li><li>Use, maintain and organise administrative footprint within Google Drive as directed.</li><li>Restructure processes and workflows as needed, collaborating with GM/OM when required.</li><li>Roster management. Review and optimise shift schedules based on guest volume and staff availability.</li><li>Ensure accurate information is shared to accounts for instances such as staff tips &amp; bottle incentives</li></ul>-8- Team Recruitment &amp; Onboarding<ul><li>Take a central role in organising and driving all floor recruitment efforts</li><li>Conduct effective first interviews and share feedback.</li><li>Oversee effective cultural &amp; technical onboarding</li><li>Ensure all recruits are well assimilated into the team</li><li>Monitor probation periods carefully, issuing necessary reports and corrective feedback promptly.</li></ul>Operational Responsibilities-9- Senior Leadership<ul><li>Develop effective, high trust relationships with Reception, Bar, Kitchen &amp; Security leaders.</li><li>Engage with senior leadership routinely to provide effective feedback.</li><li>Contribute to discussions regarding strategic direction of the venue.</li><li>Ensure that policy is followed publicly, and amendments discussed privately.</li><li>Proactively adopt a &ldquo;How can I help&rdquo; mentality.</li></ul>-10- Financial Management<ul><li>Take full ownership of the daily financial closure of the venue</li><li>Lead on POS management; liaise closely with floor &amp; bar to maintain a high standard of POS functionality.</li><li>Utilise POS supplier support &amp; become an expert on Quadranet software</li><li>Ensure all POS is effectively monitored, that data is accurate and effectively managed.</li><li>Consult with department heads to develop pricing recommendations.</li><li>Develop a full understanding of F&amp;B cost control &amp; opportunities for increased profitability.</li></ul>-11- Inventory Management <ul><li>Take responsibility for the Sundries cost centre.</li><li>Ensure costs are maintained, orders are placed and weekly sundries inventory is managed.</li><li>Cost control: Identify areas for cost reduction without compromising quality.</li><li>Develop sundries supplier relationship and actively look for savings.</li><li>Take responsibility for non food &amp; beverage stores.</li></ul>-12- Standards &amp; upkeep<ul><li>Take ownership of the upkeep &amp; cleanliness of all customer facing areas.</li><li>Proactively direct and support your cleaning team.</li><li>Report and liase with the necessary maintenance contractors as needed.</li><li>Ensure the venue adheres to all relevant regulations, licensing requirements, and health+safety standards.</li></ul>-13- Reports and analytics<ul><li>Provide an end of week operational report, and nightly after service reports.</li><li>Share, analyse &amp; action guest feedback.</li><li>Sales performance tracking: monitor sales trends and develop strategies to increase revenue.</li><li>Develop understanding of the local market &amp; competitive set.</li><li>Engage with monitoring and driving effective use of complementary items.</li></ul>-14- Growth<ul><li>Retain a focus on your own professional development.</li><li>Show drive to be a highly effective floor manager, and aspire toward future trainee GM roles.</li><li>Lay the foundation for future growth through reputation and high trust relationships.</li><li>Initiative for growth is expected to come from within &amp; will be fully supported by company management</li></ul>Job Types: Full-time, PermanentPay: BD1,000.000 per monthApplication Question(s):<ul><li>Please share your current employment situation &amp; address anything that is not clearly apparent from your CV.</li><li>Please indicate which parts of the job description shared in the advert that you find particularly interesting and would like to discuss further at interview, and why.</li><li>Please share your CPR number to confirm current visa validity, or if lacking a CPR please comment on your current visa/geographic status. Please note all final interviews will take place in Bahrain.</li><li>Please share a Whatsapp number to enable us to contact you for interview&#8232;</li><li>This vacancy requires experience managing floors in night life environments - please outline your qualifying expertise for this role.</li></ul>

Experienced Lounge Floor Manager / Trainee GM

Explore 735+ Guest experience manager arabic speaker in Charge Campboss Jobs In Bahrain this November. Find roles across top companies and apply now to boost your career.