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Guest Service Agent/Front Desk

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Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!

Key Responsibilities

  • Greet and register guests with courtesy and professionalism
  • Fluent in English; fluency in Arabic is an advantage
  • Handle check-ins, check-outs, and guest folios in line with hotel procedures
  • Manage room inventory and coordinate with Housekeeping for efficient room allocation
  • Resolve guest queries and disputes with promptness and professionalism
  • Promote SBEC membership and assist with enrolment and benefits
  • Ensure compliance with hotel policies, safety, and fire regulations
  • Support site inspections, inventory tasks, and other assignments as directed

Qualifications & Experience

  • Diploma or Degree in Hotel Management is an advantage
  • Minimum 1 year experience in a similar role OR 2+ years in customer service
  • Strong interpersonal, communication, and sales skills
  • Proficient in Microsoft Office and Property Management Systems (PMS)
  • Knowledge of basic accounting.
  • High attention to detail and ability to multitask under pressure

What We Offer

  • Competitive salary and benefits
  • Professional development and training opportunities
  • A vibrant, multicultural work environment

Job Type: Full-time

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