Guest Service Agent/Front Desk

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!

Key Responsibilities

• Greet and register guests with courtesy and professionalism
• Fluent in English; fluency in Arabic is an advantage
• Handle check-ins, check-outs, and guest folios in line with hotel procedures
• Manage room inventory and coordinate with Housekeeping for efficient room allocation
• Resolve guest queries and disputes with promptness and professionalism
• Promote SBEC membership and assist with enrolment and benefits
• Ensure compliance with hotel policies, safety, and fire regulations
• Support site inspections, inventory tasks, and other assignments as directed

Qualifications & Experience

• Diploma or Degree in Hotel Management is an advantage
• Minimum 1 year experience in a similar role OR 2+ years in customer service
• Strong interpersonal, communication, and sales skills
• Proficient in Microsoft Office and Property Management Systems (PMS)
• Knowledge of basic accounting.
• High attention to detail and ability to multitask under pressure

What We Offer

• Competitive salary and benefits
• Professional development and training opportunities
• A vibrant, multicultural work environment

Job Type: Full-time