guest experience expert Jobs in Kuwait City

guest experience expert

operations manager

guest arrival expert (bellman), pre opening Jobs in Kuwait City

guest arrival expert (bellman), pre opening

guest experience supervisor (arabic speaker) Jobs in Kuwait City

guest experience supervisor (arabic speaker)

guest relation officer (female) Jobs in Kuwait City

guest relation officer (female)

guest experience manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What you will do
<ul><li>Lead, inspire, and manage the Spa &amp; Retail team, including direct supervision of the Spa Manager and Team, ensuring alignment with the hotel's goals and Four Seasons brand standards.
</li><li>Define and execute the long-term vision and positioning of the Spa, Fitness and Retail offerings to remain competitive, innovative, and guest-centric.
</li><li>Develop and implement strategic initiatives to drive guest engagement, wellness programming, membership offerings and retail performance.
</li><li>Oversee daily operations of the Spa, Gym, Changing Rooms, Retail Boutique, Guest Activity Programs and Relaxation Lounges.
</li><li>Ensure all areas are maintained to the highest standards of cleanliness, functionality, and aesthetics in collaboration with Housekeeping, Laundry, and Engineering.
</li><li>Maintain strict adherence to health, safety, and hygiene regulations, including the maintenance of indoor water features, swimming pools, and whirlpools in coordination with Engineering.
</li><li>Oversee the training and development of all Spa &amp; Retail personnel, ensuring team members are fully trained in Four Seasons standards and wellness best practices.
</li></ul>What you will bring
<ul><li>Minimum of 3 years in a similar leadership role within a five-star luxury hotel in the Middle East.
</li><li>Fluency in English, both written and spoken; proficiency in Arabic is an advantage.
</li><li>Strong track record in budget management, accurate forecasting and implementing cost-control strategies.
</li><li>Proven ability to deliver outstanding guest experiences while upholding the highest service standards.
</li><li>In-depth knowledge of spa marketing, retail merchandising and strategies for revenue growth.
</li></ul>What you will get
<ul><li>Department Head benefits as per Four Seasons Kuwait policy
</li><li>Complimentary nights at other FS Hotels worldwide
</li><li>Regular social and sports events
</li><li>Paid home leave with flight tickets
</li><li>Complimentary employee meals and Uniforms
</li><li>Health medical and insurance benefits 
</li></ul> 
Work Authorization
Hotel will apply for the work authorization for the successful candidate 
 
We look forward to receiving your application!</div>

Director of Spa and Retail

Marriott International

<div>Additional Information 
Job Number25189792 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Kuwait City, Abdel Moneim Ryadh Street, Kuwait City, Kuwait, Kuwait, 26302 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor (Arabic Speaker)

<div>Additional Information 
Job Number25186778 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25186778
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25189817 
Job CategoryRooms &amp; Guest Services Operations 
LocationFour Points by Sheraton Kuwait, Fahd Al Salem Street, Kuwait City, Kuwait, Kuwait, 13060 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180415
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Job Summary
 
 
 
 To assists our guests efficiently, courteously, and professionally in all Airport functions. Collect the visas for the expected arrivals from the Concierge. Ensure the visas are handed to the Immigration Counter in time for the arrival of the guests. In case the guest has no visa, ensure &ldquo;Sponsoring Letter&rdquo; is handed to the Immigration Counter
 
 
 Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
 
 
 
 Business Results
 
 
 
 Balanced Scorecard Results: Supports strategies and conducts activities to drive and continually improve financial results, guest satisfaction, and human capital index and market share.
 
 
 <ul>
 <li>
 Operations: Works with other department managers and associates to execute the daily activities of the Loss Prevention department. Focuses on meeting or exceeding department goals and ensures compliance with Marriott Operating Standards to maintain brand integrity.
 </li>
 <li>
 Guest Satisfaction: Associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.
 </li>
 <li>
 Human Resources: Develops self and team colleagues to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.
 </li>
 <li>
 Financial Management: Participates in managing company assets and guest belonging
 
 
 </li>
 </ul>
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Handle all duties according to hotel policies, procedures, internal rules and standards.
 </li>
 <li>
 Responsible to handle all guest requests and to solve any guest complaints.
 </li>
 <li>
 Check the transportation list for arrivals and departures (at least hourly)
 </li>
 <li>
 Give a warm welcome with a smile to the guests and address them by their name.
 </li>
 <li>
 All expired visas not collected by the guest due to no show or cancellations should be returned immediately to the Visa office.
 </li>
 <li>
 Escort the guest to the car and introduce the guest to the driver by name.
 </li>
 <li>
 Make a note of who sits where in the car, and pass this information to the Concierge
 </li>
 <li>
 Coordinate all transportation requests through the concierge/guest relation of the hotels
 </li>
 <li>
 Inform the Manager on duty or Front Office Manager of eventual flight delays or cancellations
 </li>
 <li>
 Must keep himself updated with all hotel information in order to attract potential guests.
 </li>
 <li>
 Know the Marriott culture and act as an ambassador of Marriott
 </li>
 <li>
 Collect the baggage for the guest and bring it to the hotel
 </li>
 <li>
 Follow up with the lost luggage department at the airport to see if the luggage has arrived. Keep concierge informed.
 </li>
 <li>
 Collect passport, ticket and luggage from the guest or from reception, do the pre check in at the airport and then return the passport and the ticket to the guest.
 </li>
 <li>
 Build up good relationship with the Airport Officials and Airline Officers, be an ambassador of Marriott.
 </li>
 <li>
 Maintain cleanliness and tidiness of the Airport desk according to the Marriot Brand Standard
 </li>
 <li>
 Know the hotel very well in order to be able to satisfy any guest request and ensuring we sell the company. Know the restaurants and what they offer. Know all the hotel facilities.
 </li>
 <li>
 Communicate all the operation information with all colleagues. Be active in the daily briefing.
 </li>
 <li>
 Use the 15/5 rule and LEARN process and techniques in order to minimize the problem experience of our guests and increase the guest satisfaction overall.
 </li>
 <li>
 Handle complaints efficiently in the airport, use the LEARN process in order to ensure guest satisfaction. Fill in a guest response form for each guest comment and hand it over to the Front Office by the end of shift.
 </li>
 <li>
 Each associate is expected to carry out, within their capability, all reasonable requests by management.
 
 
 </li>
 </ul>
 
 Human Resources
 
 
 
 <ul>
 <li>
 Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Performs other duties as assigned to meet business needs.
 </li>
 <li>
 Completes any reasonable job request by your immediate supervisor/manager
 
 
 </li>
 </ul>
 I have read and understood the above terms of my job description.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Airport Representative (Arabic Speaker)

<div>Additional Information 
Job Number25180415 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
<div><div>Job Summary
</div>To assists our guests efficiently, courteously, and professionally in all Airport functions. Collect the visas for the expected arrivals from the Concierge. Ensure the visas are handed to the Immigration Counter in time for the arrival of the guests. In case the guest has no visa, ensure &ldquo;Sponsoring Letter&rdquo; is handed to the Immigration Counter
Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
Business Results
Balanced Scorecard Results: Supports strategies and conducts activities to drive and continually improve financial results, guest satisfaction, and human capital index and market share.
</div><div><ul><li>Operations: Works with other department managers and associates to execute the daily activities of the Loss Prevention department. Focuses on meeting or exceeding department goals and ensures compliance with Marriott Operating Standards to maintain brand integrity.</li>
<li>Guest Satisfaction: Associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.</li>
<li>Human Resources: Develops self and team colleagues to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.</li>
<li>Financial Management: Participates in managing company assets and guest belonging</li>
</ul></div>JOB REQUIREMENTS:
 <ul><li>Handle all duties according to hotel policies, procedures, internal rules and standards.</li>
<li>Responsible to handle all guest requests and to solve any guest complaints.</li>
<li>Check the transportation list for arrivals and departures (at least hourly)</li>
<li>Give a warm welcome with a smile to the guests and address them by their name.</li>
<li>All expired visas not collected by the guest due to no show or cancellations should be returned immediately to the Visa office.</li>
<li>Escort the guest to the car and introduce the guest to the driver by name.</li>
<li>Make a note of who sits where in the car, and pass this information to the Concierge</li>
<li>Coordinate all transportation requests through the concierge/guest relation of the hotels</li>
<li>Inform the Manager on duty or Front Office Manager of eventual flight delays or cancellations</li>
<li>Must keep himself updated with all hotel information in order to attract potential guests.</li>
<li>Know the Marriott culture and act as an ambassador of Marriott</li>
<li>Collect the baggage for the guest and bring it to the hotel</li>
<li>Follow up with the lost luggage department at the airport to see if the luggage has arrived. Keep concierge informed.</li>
<li>Collect passport, ticket and luggage from the guest or from reception, do the pre check in at the airport and then return the passport and the ticket to the guest.</li>
<li>Build up good relationship with the Airport Officials and Airline Officers, be an ambassador of Marriott.</li>
<li>Maintain cleanliness and tidiness of the Airport desk according to the Marriot Brand Standard</li>
<li>Know the hotel very well in order to be able to satisfy any guest request and ensuring we sell the company. Know the restaurants and what they offer. Know all the hotel facilities.</li>
<li>Communicate all the operation information with all colleagues. Be active in the daily briefing.</li>
<li>Use the 15/5 rule and LEARN process and techniques in order to minimize the problem experience of our guests and increase the guest satisfaction overall.</li>
<li>Handle complaints efficiently in the airport, use the LEARN process in order to ensure guest satisfaction. Fill in a guest response form for each guest comment and hand it over to the Front Office by the end of shift.</li>
<li>Each associate is expected to carry out, within their capability, all reasonable requests by management.</li>
</ul>Human Resources
<ul><li>Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li>
</ul>Other
<ul><li>Performs other duties as assigned to meet business needs.</li>
<li>Completes any reasonable job request by your immediate supervisor/manager</li></ul> 
I have read and understood the above terms of my job description. 
 
 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Explore 387+ Guest experience manager in Kuwait City this December. Find roles across top companies and apply now to boost your career.

387 guest experience manager jobs IN Kuwait City

Director of Spa and Retail

Guest Experience Supervisor (Arabic Speaker)

Guest Experience Expert

Guest Experience Expert

Guest Experience Expert

Airport Representative (Arabic Speaker)

Airport Representative (Arabic Speaker)