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customer service representative (bahrain) Jobs in Manama

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guest experience agent - arabic speaker Jobs in Manama

guest experience agent - arabic speaker

guest experience representative

Marriott International

<div>Additional Information 
Job Number25126968 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Arrival Expert

Nordic Holdings

experience in hoteljoining immediatelyarabic speaking mustGuest Service &amp; Satisfaction<ul><li>Greet and welcome guests with warmth and professionalism.</li><li>Ensure guest needs and expectations are met or exceeded.</li><li>Handle guest complaints, concerns, or special requests promptly and effectively.</li><li>Follow up with guests during and after their stay to ensure satisfaction.</li><li>Promote upselling of hotel services (e.g., spa, restaurant, room upgrades).</li></ul>Team Supervision &amp; Training<ul><li>Supervise front office, concierge, bell staff, or guest relations teams depending on hotel size.</li><li>Train and mentor new and existing team members on service standards and procedures.</li><li>Monitor staff performance and provide feedback to ensure consistent quality service.</li><li>Help schedule shifts and manage team coverage for peak periods.</li></ul>Operational Oversight<ul><li>Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.</li><li>Inspect guest rooms or public areas as needed to maintain standards.</li><li>Assist in managing check-in/check-out processes for efficiency.</li><li>Oversee VIP arrivals and special event preparations.</li></ul>Communication &amp; Reporting<ul><li>Act as a liaison between guests and management.</li><li>Report recurring issues or trends to management for continuous improvement.</li><li>Maintain records of guest feedback and service recovery efforts.</li><li>Collaborate with sales and marketing for guest satisfaction campaigns.</li></ul>Administrative Duties<ul><li>Monitor and respond to online reviews or feedback.</li><li>Assist in budget management related to guest services.</li><li>Ensure compliance with hotel policies, safety regulations, and quality standards.</li></ul>Key Skills Required:<ul><li>Excellent communication and interpersonal skills</li><li>Problem-solving and conflict resolution</li><li>Leadership and team coordination</li><li>Attention to detail</li><li>Strong organizational skills</li><li>Ability to work in high-pressure, fast-paced environments</li></ul>Job Type: Full-time

GUEST EXPERIENCE SUPERVISOR

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Champions arrival and departure experience of guests</li><li>
Ensure adherence of arrival/departure service sequence</li><li>
Assists to direct and walk guests to their destination in the hotel</li><li>
Ready to undertake all roles including the night shifts of the Front Office Team</li><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests</li><li>
Enforces Property Management System etiquette and accuracy of administrative duties</li><li>
Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems</li><li>
Assists with daily shift&rsquo;s bookkeeping of Front Office Team</li><li>
Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas</li><li>
Maintain cashier float and ensure accurate daily report of all money received</li><li>
Assists other hotel department functions when the need arises</li><li>
Upkeep personal grooming standards, ensures discipline, and efficiency of duties</li><li>
Training and coordination with supporting departments</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and strive to achieve targets as set by management</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management</li><li>
Performs any duties and special projects as requested by management whether in own department or any other department in the hotel</li><li>
Reports any suspicious behaviour of guests and staff to the Managers and Security</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures</li></ul> 

Qualifications 
<ul><li>
Possesses strong interpersonal skills and ability to communicate in second language</li><li>
Manages all guests/team members&rsquo; needs with equal drive</li><li>
Carries an eye for detail and an approachable demeanor for all guests and team members</li><li>
Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act</li><li>
Possesses good computer and property management system knowledge</li><li>
High level of integrity, enthusiasm, dedication for continuous improvement</li><li>
Embraces change and open-minded in a dynamic work environment</li><li>
Has an understanding of the middle eastern clientele and culture</li><li>
Has an understanding of key stakeholders in the luxury travel space</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Guest Experience Agent - Arabic Speaker

<div>Additional Information 
Job Number25137829 
Job CategoryRooms &amp; Guest Services Operations 
LocationResidence Inn Manama Juffair, Building 894, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Service Agent (Guest Experience Expert)

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

RAMADA RESORT BY WYNDHAM MANAMA SEEF

Job summaryThe Swimming Pool Attendant (Lifeguard) is responsible for ensuring guest and team members&rsquo; safety in the pool area. He/she is also responsible for the maintenance and upkeep of the pool, exercise room and pool area. The Lifeguard will act as a representative of our Count on Me! Service culture.Main tasks<ul><li>Ensure the safety and security of hotel guests and team members while in the pool area by monitoring pool usage and ensuring that all guests are abiding by published safety rules and guidelines.</li><li>Actively guards and scan the pool area at all times; refrains from socializing while guarding</li><li>Enforce pool policies while providing a high level of guest service</li><li>Ensure that only registered guests and their guests utilize the pool/exercise room facilities.</li><li>As directed by the Property Engineer, maintain proper chemical and temperature levels in the pool, whirlpool, sauna, etc., to ensure guest comfort and adherence to regulations.</li><li>Ensure the safety of all exercise equipment by checking daily or as directed by the Property Engineer, if applicable.</li><li>Ensure the upkeep, cleanliness and housekeeping of the pool area; utilize a pool area checklist to monitor quality on a regular basis.</li><li>Ensure the cleanliness of pool restrooms/locker rooms and maintain a sufficient inventory of supplies.</li><li>Ensure the upkeep of the pool by performing general cleaning including pool furniture.</li><li>Assist as needed with the processing of pool area linen to ensure that a supply of towels is maintained at all times.</li><li>Ensure the maintenance, housekeeping and upkeep of the spa/whirlpool (if applicable).</li><li>Sweep pool area, empty ashtrays and trash containers.</li><li>Complete daily reports and logs as required.</li><li>Complete special projects as assigned by management.</li><li>Rescue swimmers in danger of drowning.</li><li>Attend and participate in regular in-service trainings.</li><li>Provide a welcoming environment for all patrons.</li><li>Document any incidents and/or injuries.</li><li>Maintain a clean and tidy work space</li><li>Dress and appearance are consistent with WHRS standards including wearing approved uniform, whistle and tube while on duty</li><li>Attend departmental meetings if required.</li></ul>Job Type: Full-time

Lifeguard Bahraini

Explore 463+ Guest experience representative in Manama this September. Find roles across top companies and apply now to boost your career.

463 guest experience representative jobs IN Manama

Guest Arrival Expert

GUEST EXPERIENCE SUPERVISOR

Head of Guest Experience

Guest Experience Agent - Arabic Speaker

Guest Service Agent (Guest Experience Expert)

Guest Experience Agent - Arabic Speaker

Lifeguard Bahraini