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guest experience supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25182271<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25175104
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Courtyard by Marriott World Trade Center Abu Dhabi, Hamdan Bin Mohammed Street (5th Street), Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
  W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
  <br/>
  <br/>
 </em>
 W Courtyard z pasj&aogon; podchodzimy do &sacute;wiadczenia jeszcze lepszej jako&sacute;ci obs&lstrok;ugi podr&oacute;&zdot;nym na ca&lstrok;ym &sacute;wiecie. To w&lstrok;a&sacute;nie zainspirowa&lstrok;o nas do stworzenia pierwszego hotelu zaprojektowanego specjalnie dla os&oacute;b podr&oacute;&zdot;uj&aogon;cych s&lstrok;u&zdot;bowo i w&lstrok;a&sacute;nie dlatego Courtyard zapewnia go&sacute;ciom mo&zdot;liwo&sacute;&cacute; dzia&lstrok;ania niezale&zdot;nie od celu ich podr&oacute;&zdot;y. Szukamy os&oacute;b osi&aogon;gaj&aogon;cych sukcesy, kt&oacute;re z pasj&aogon; podchodz&aogon; do zapewniania go&sacute;ciom wyj&aogon;tkowych wra&zdot;e&nacute;, lubi&aogon; by&cacute; cz&eogon;&sacute;ci&aogon; ma&lstrok;ego, ale ambitnego zespo&lstrok;u i uwielbiaj&aogon; poznawa&cacute; metody sta&lstrok;ego samodoskonalenia &mdash; a wszystko to przy dobrej zabawie.
 <br/>
 <br/>
 Staj&aogon;c si&eogon; cz&eogon;&sacute;ci&aogon; zespo&lstrok;u Courtyard, do&lstrok;&aogon;czasz do portfolio marek Marriott International.
 <strong>
  B&aogon;d&zacute;
 </strong>
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 <strong>
  rozpocznij
 </strong>
 realizacj&eogon; zamierze&nacute;,
 <strong>
  poczuj przynale&zdot;no&sacute;&cacute;
 </strong>
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci i
 <strong>
  sta&nacute; si&eogon;
 </strong>
 najlepsz&aogon; wersj&aogon; siebie.
</div>


First Abu Dhabi Bank (FAB)

Customer Service Representative - Emiratized Role <p>Join to apply for the <strong>Customer Service Representative - Emiratized Role</strong> role at <strong>First Abu Dhabi Bank (FAB)</strong></p> Customer Service Representative - Emiratized Role <p>Join to apply for the <strong>Customer Service Representative - Emiratized Role</strong> role at <strong>First Abu Dhabi Bank (FAB)</strong></p><p><strong>Company Description<br><br></strong>Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.</p><p><strong>Company Description<br><br></strong>Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.<br><br>Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities<br><br><strong>Job Description<br><br></strong>To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.<br><br>Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues<br><br>Specific Job Accountability<br><br> Provide excellent customer service by attending to incoming calls within the quality guidelines<br><br> Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process<br><br> Recommend potential products or services to management by collecting customer information and analyzing customer needs<br><br> Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores<br><br> Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products<br><br> Maintains customer records by updating customer history through service requests/complaints and Notes<br><br> Maintain confidentiality of the bank's customers and data<br><br> Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations<br><br> Attend to special tasks assigned by team leader and Managers<br><br> Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates<br><br> Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre<br><br> Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks<br><br> Authorised to take decisions as per the approved authorization matrix<br><br><strong>Qualifications<br><br></strong>Minimum Qualifications:<br><br> High School<br><br><strong>Minimum Experience<br><br></strong> 0 - 2 years relevant experience in banking sector<br><br><strong>Knowledge, Skills, And Attributes<br><br></strong> Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills<br><br> Excellent communication skill in English & Arabic</p> Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul><p>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x</p> Sign in to set job alerts for "Customer Service Representative" roles. <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 days ago</p> Customer Service Advisor - Arabic Speaker - Abudhabi <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago</p> Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) <p>Abu Dhabi Emirate, United Arab Emirates 3 weeks ago</p> Guest Experience Executive - Airport Representative <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Officer- Customer Service (Emiratized Role) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 days ago</p><p>Abu Dhabi Emirate, United Arab Emirates 1 week ago</p> Customer Service Representative (Emiratized Role) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago</p> Customer Service Representative - Emiratized Role <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago</p> Senior Officer- Contact Centre - Customer Care Unit <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago</p> Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago</p><p>Abu Dhabi Emirate, United Arab Emirates 2 weeks ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago</p><p>Abu Dhabi Emirate, United Arab Emirates 2 weeks ago</p> Senior Customer Service Management Staff Manager <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago</p> Guest Relations Executive (Mamsha Beach) <p>Abu Dhabi Emirate, United Arab Emirates 2 weeks ago</p> Guest Experience Supervisor - Night (Arabic Speaker) - Marriott Al Forsan <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 13 hours ago</p><p>Abu Dhabi Emirate, United Arab Emirates 6 days ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago</p> Client Service Associate - Part Time (UAE Nationals) <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago</p> Guest Experience Agent - InterContinental Residences Abu Dhabi <p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago</p><p>Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Service Representative - Emiratized Role

Talent Blueprint FZ LLC

<div>
 <p>
  🌟
  <strong>
   Hospitality Supervisor &ndash; Events
  </strong>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Abu Dhabi
 </p>
 <p>
  🗓️
  <strong>
   Duration:
  </strong>
  1 Nov &ndash; 4 Nov 2025 (4 Days)
 </p>
 <p>
  🏁
  <strong>
   Candidates must be based in Abu Dhabi
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for an experienced
  <strong>
   Hospitality Supervisor
  </strong>
  to support on-ground operations for a major
  <strong>
   event project in Abu Dhabi
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Supervise guest services and hospitality operations across assigned areas.
  </li>
  <li>
   Coordinate with production, operations, and logistics teams to ensure seamless guest flow.
  </li>
  <li>
   Oversee catering, lounge setups, and VIP hosting areas.
  </li>
  <li>
   Support accreditation and access control for guests and officials.
  </li>
  <li>
   Manage a small team of hospitality staff and ensure top-quality service delivery.
  </li>
  <li>
   Handle on-site issue resolution and guest satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  ✅
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Must be
   <strong>
    currently based in Abu Dhabi
   </strong>
   .
  </li>
  <li>
   Previous experience in
   <strong>
    event or hospitality operations
   </strong>
   .
  </li>
  <li>
   Strong communication and coordination skills.
  </li>
  <li>
   Ability to perform in fast-paced, live event environments.
  </li>
 </ul>
 <p>
 </p>
</div>


Hospitality Supervisor

Yana Restaurant

<p><b>About Yana Restaurant</b></p><p>Yana Restaurant offers a refined dining experience blending <b>Pan-Asian</b> and <b>Peruvian fusion cuisine</b>, set against the serene backdrop of <b>Al Saadiyat Island</b>. We pride ourselves on delivering exceptional service, vibrant flavors, and a memorable atmosphere for every guest.</p><p><b>Position Overview</b></p><p>We are seeking a <b>dynamic, experienced, and service-oriented Waiter/Supervisor</b> to join our team. The ideal candidate will have a <b>strong background in hospitality</b>, excellent <b>customer service skills</b>, and the ability to <b>lead and support front-of-house operations</b>. Arabic-speaking candidates are highly preferred to ensure smooth communication with our diverse clientele.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and seat guests with warmth, ensuring a welcoming and professional first impression.</li><li>Provide detailed knowledge of the menu, making recommendations and upselling when appropriate.</li><li>Supervise and coordinate daily front-of-house operations to maintain service standards.</li><li>Ensure tables are properly set up and dining areas are clean and presentable at all times.</li><li>Communicate effectively between the kitchen and service staff to ensure timely delivery of orders.</li><li>Handle guest inquiries, complaints, or special requests with professionalism and efficiency.</li><li>Support the training and motivation of junior service staff to maintain team performance.</li><li>Monitor service quality, table turnover, and guest satisfaction during shifts.</li><li>Maintain compliance with health and safety, hygiene, and service standards.</li><li>Assist in inventory control and reporting to management.</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>2&ndash;3 years of experience</b> as a waiter, head waiter, or supervisor in a <b>high-end or fine dining restaurant</b>.</li><li><b>Fluency in Arabic and English</b> (spoken and written) is essential.</li><li>Strong understanding of hospitality, food, and beverage service standards.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to lead by example and work efficiently under pressure.</li><li>Professional appearance and positive attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul><p><b>Qualifications</b></p><ul><li>Diploma or certification in <b>Hospitality Management</b> or <b>Food &amp; Beverage Service</b> preferred.</li><li>Prior experience in <b>fusion or fine dining cuisine</b> is an advantage.</li><li>Knowledge of POS systems and restaurant operations software is desirable.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and service charge.</li><li>Career growth and training opportunities within a growing hospitality brand.</li><li>Staff meals and uniform provided.</li><li>A supportive, professional, and multicultural work environment on Al Saadiyat Island.</li></ul><p>Job Type: Full-time</p>

Waiter Supervisor

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<ul><li>Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.</li><li>Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.</li><li>Assists in setting up and taking down tables and chairs, ensures guest&rsquo;s utmost convenience with food setting</li><li>Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.</li><li>Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.</li><li>Cleans and maintains equipment, tools, fixtures, service area in station assigned.</li><li>Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.</li><li>Familiarizes with all equipment in the outlet, the proper handling and usage.</li><li>Provides assistance to co-employees within food &amp; beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.</li><li>Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.</li><li>Generates higher revenue through up-selling techniques and skill.</li><li>Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.</li><li>Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel</li></ul>
<p>
REPORT LINES &amp; COMMUNICATIONS:</p>
<ul><li>Reports to the Captain/Supervisor/Outlet In-charge.</li><li>Relates to co-employees within service, kitchen and other department in the performance of his/her job.</li></ul>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<div>
JOB REQUIREMENT<br>
<ul><li>Minimum education of Bachelor or Diploma in Hotel Management.</li><li>Minimum of 2 year in 4* or 5* hotel experience.</li><li>Knowledgeable in various kinds of food and beverage.</li><li>Have excellent English communication skills both in written and spoken</li><li>Pleasant personality with good communication and interpersonal skills</li></ul></div><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>November 18, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Food and Beverage
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Waiter/Waitress

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Part-time
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Part-Time Guest Service Associate (Concierge) - UAE National

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