Waiter/Waitress

Job Description

PRIMARY RESPONSIBILITIES:

• Answers the call and explains about menu items, making recommendations upon request. Provides the explanation or clarification of the items on the menus to promote the revenue of the outlet.
• Serves food and beverage to guests according to prescribed service standards and procedures with emphasis on speed and accuracy.
• Assists in setting up and taking down tables and chairs, ensures guest’s utmost convenience with food setting
• Checks with customers to ensure that they are enjoying their meals and takes action to correct any problems.
• Collects the food upon guests request or after a certain amount of time to ensure that food are not left outside the guest room and start giving bad odor or image.
• Cleans and maintains equipment, tools, fixtures, service area in station assigned.
• Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.
• Familiarizes with all equipment in the outlet, the proper handling and usage.
• Provides assistance to co-employees within food & beverage and amongst other departments in the performance of tasks to foster team work and success for the Hotel.
• Reports any unusual incident, guest complains, lost and found, breakage and losses to the Room Service Supervisor.
• Generates higher revenue through up-selling techniques and skill.
• Attends the briefing, meetings and training organized by the hotel management to develop and improve the service skills and knowledge.
• Performs any other duties assigned by the immediate superior, which leads to guest satisfaction and profit for the hotel

REPORT LINES & COMMUNICATIONS:

• Reports to the Captain/Supervisor/Outlet In-charge.
• Relates to co-employees within service, kitchen and other department in the performance of his/her job.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.