customer experience specialist Jobs in Riyadh

customer experience specialist

guest experience expert

guest experience expert (saudi only) Jobs in Riyadh

guest experience expert (saudi only)

guest room attendant, four seasons hotel riyadh Jobs in Riyadh

guest room attendant, four seasons hotel riyadh

hr supervisor

guest experience supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25163040
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas". Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 La misi&oacute;n de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aqu&iacute; para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro n&uacute;cleo es un esp&iacute;ritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosof&iacute;a de servicio que hace realidad las pasiones de los hu&eacute;spedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Guest Experience Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25163040
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 모든 고객 체크인, 고객 신원 확인, 결제 수단 확인, 객실 배정, 객실 키 활성화/발급을 처리합니다. 각 고객의 요구 사항에 따라 정확한 계정을 설정합니다. Marriott Bonvoy 정보를 입력합니다. 요금이 일치하는지 확인하고, Market Code, 예외 사항을 문서화합니다. 객실 키를 발급하기 전에 안전하게 결제하고 청구를 확인/조정합니다. 일일 보고서/로그/비상사태 목록을 확인하고 검토합니다. 계산 및 결산 보고서를 작성합니다. 길 찾기 및 숙소 정보를 확인하는 고객의 요청을 수용하고 필요한 경우 적절한 직원에게 연락합니다. 요청이 충족되었는지 확인하기 위해 후속 조치를 취합니다. 모든 결제 유형, 바우처, 지급액 및 요금을 처리합니다. 근무 시작과 종료 시 금액을 세고 안전하게 보호합니다. 수동 승인을 받고 모든 회계 절차를 따릅니다. 도난에 대한 고객 신고를 손실 방지/보안팀에 알립니다.
 
 
 직원 교육, 평가, 상담, 동기 부여 및 코칭을 통해 경영진을 지원하고, 공정한 대우를 보장하며, Open Door Policy의 롤 모델이자 첫 번째 소통 창구 역할을 합니다. 긍정적인 업무 관계를 개발/유지하고, 팀이 공동의 목표를 달성하도록 지원하며, 직원의 우려 사항을 경청하고 적절히 대응합니다. 회사 정책 및 절차 준수, 사고, 부상 및 안전하지 않은 작업 환경을 관리자에게 보고, 안전 교육 및 인증 이수, 단정하고 전문적인 용모 유지, 독점 정보의 기밀 유지, 회사 자산 보호. 고객을 환영하고 인정하기, 고객의 서비스 요구 사항을 예상하고 해결해 주기, 장애가 있는 사람을 돕기, 고객에게 진심으로 감사하기. 명확하고 전문적인 언어를 사용하여 말하기, 정확하고 완벽하게 문서를 준비하고 검토하기, 적절한 에티켓을 사용하여 전화 받기. 품질 준수 확인하기. 컴퓨터/POS 시스템을 사용하여 정보를 입력하고 위치를 파악합니다. 장시간 서 있거나, 앉거나, 걷기. 10파운드 이하의 물체를 도움 없이 이동, 들어올리기, 운반, 밀기, 당기기, 놓기 등을 할 수 있습니다. 상사의 요청에 따라 기타 합리적인 직무를 수행합니다.
 
 
 
 메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
 
 
 
 W 호텔의 사명은 '호기심을 일깨우고 세계를 확장하라'입니다. W 호텔은 삶을 경험할 수 있는 곳입니다. 우리는 문을 열고 마음을 열기 위해 여기에 있습니다. 그리고 끊임없이 새로운 것을 직면하며, 새로운 경험에서 영감을 얻습니다. 무엇이든 할 수 있다는 정신은 W 호텔의 핵심이며, 이러한 정신을 발판 삼아 전 세계적으로 럭셔리의 기준을 재창조함으로써 W 호텔의 명성을 쌓아 왔습니다. '무엇이든, 언제든지(Whatever/Whenever)'는 우리를 찾는 고객의 열정에 생명을 불어넣는 W 호텔의 문화이자, 서비스 철학입니다. 만약 여러분이 독창적이고 혁신적이며 항상 가능성의 미래를 내다보고 있다면 W 호텔은 여러분을 진심으로 환영합니다. W 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선
 
 을 다해 일하고
 
 , 목표
 
 를 향해
 
 달리며,훌륭한 글로벌 팀
 
 의 일원으로
 
 최고의 나를 만들고 싶다면 W 호텔의 문을 두드리세요.
</div>

brilliant mind events

Female Bar Supervisor (Arab) &ndash; 10-Day Event (Riyadh)Job Type: Temporary (10 Days) Location: RiyadhJob Description: We are hiring a Female Arab Bar Supervisor to oversee bar operations during a high-end 10-day event. Candidate must have leadership experience in hospitality and excellent guest-handling skills.Responsibilities:<ul><li>Supervise bartenders &amp; bar service</li><li>Ensure smooth bar operations</li><li>Maintain quality, hygiene, and speed</li><li>Handle guest queries and coordinate with event management</li></ul>Requirements:<ul><li>Female, Arab</li><li>Valid Baldiya Card (mandatory)</li><li>Valid Iqama (mandatory)</li><li>Previous supervisor/lead role in hospitality</li><li>Strong communication &amp; leadership abilities</li></ul>Job Types: Full-time, Part-time, Temporary, Contract

Female Bar Supervisor (Arab) – 10-Day Event (Riyadh)

Almajdouie

Housekeeping Attendant (Riyadh, Saudi Arabia) Summary: Housekeeping Attendant positions are open in Riyadh, Saudi Arabia. This role involves cleaning and maintaining various facilities to ensure hygiene and customer satisfaction. Candidates should have 1-2 years of relevant experience and demonstrate attention to detail and professionalism. Responsibilities: <ul> <li>Cleaning assigned areas and rooms</li> <li>Replacing linens</li> <li>Replenishing supplies and keeping common areas tidy</li> <li>Reporting maintenance issues while following safety protocols</li> </ul> Qualifications: <ul> <li>Good communication skills and friendly attitude</li> <li>Ability to work efficiently in a fast paced, multicultural environment</li> <li>Prior vocational training and proficiency in English are advantageous</li> </ul> Housekeeping Order Taker (Riyadh) Summary: Seeking a proactive Housekeeping Order Taker in Riyadh to ensure smooth department operations. Handle communication, manage records, answer calls, coordinate lost & found, update files, and assist with guest requests efficiently. Ideal Candidate Profile: <ul> <li>Excellent organizational skills</li> <li>Strong communication and friendly attitude</li> <li>Thriving in a fast paced, multicultural environment while maintaining high standards of service</li> </ul> Housekeeping Supervisor (Riyadh) Summary: Seeking a Housekeeping Supervisor in Riyadh, Saudi Arabia to oversee cleaning operations, supervise staff, ensure quality standards, and handle guest requests. Responsibilities: <ul> <li>Assigning tasks and inspecting cleanliness</li> <li>Managing supplies and training team members</li> <li>Ensuring compliance with hotel standards</li> <li>Handling guest requests and maintaining high service quality</li> </ul> Qualifications: <ul> <li>Hospitality training and supervisory experience</li> <li>Strong communication skills</li> <li>Ability to work under pressure in a multicultural environment</li> <li>Proficiency in Opera system preferred (if applicable)</li> <li>Leadership, adaptability, and customer focused approach in a dynamic environment</li> </ul>

Executive Housekeeper Jobs in Riyadh

Noir KSA

*** PLEASE DO NOT APPLY IF YOU ARE NOT WILLING TO RELOCATE IN RIYADH, SAUDI ARABIA ***Job Title: Fine Dining Restaurant SupervisorMonthly Salary: SAR 3,750 with FREE Duty Meal, Shared Accommodation and Transportation to and from work OR SAR 5,250 Full package / Live OutJob Summary: We are seeking an experienced and highly organized Service Supervisor to oversee the daily operations of our fine dining restaurant's service team. The Service Supervisor plays a crucial role in ensuring seamless service delivery, upholding impeccable standards, and maintaining a positive guest experience. The ideal candidate will have a strong background in fine dining, excellent leadership skills, and a passion for providing exceptional hospitality.Responsibilities :<ul><li>Supervise and manage the service team, ensuring adherence to service standards, proper etiquette, and efficient execution of tasks.</li><li>Manage daily service shifts, including assigning tasks, monitoring performance, and ensuring adequate staffing levels.</li><li>Interact with guests professionally and courteously, addressing inquiries, resolving concerns, and ensuring overall satisfaction.</li><li>Train and mentor new staff members, providing guidance on service standards, menu knowledge, and guest interaction.</li><li>Monitor service quality and ensure adherence to established standards, addressing any inconsistencies or issues promptly.</li><li>Oversee inventory levels for linens, silverware, glassware, and other service supplies, ensuring adequate stock and minimizing waste.</li><li>Facilitate effective communication between the service team and the kitchen staff to ensure smooth service flow.</li><li>Assist with scheduling, reporting, and other administrative tasks as needed.</li></ul>Qualifications:<ul><li>Presentable and well groomed</li><li>Can speak English well. Arabic is an advantage but not required.</li><li>Minimum of 2 years of experience in a fine dining or upscale restaurant environment, with at least 1 year in a leadership role.</li><li>Excellent leadership and communication skills, strong organizational and problem-solving abilities, ability to work under pressure and multitask, and a passion for providing exceptional service.</li><li>In-depth knowledge of fine dining etiquette, beverage pairings, food safety regulations, and restaurant operations.</li></ul>Job Types: Full-time, PermanentPay: From &#65020;3,750.00 per monthApplication Question(s):<ul><li>How many years of working in a fine dining set up do you have?</li><li>In which country are you currently located?</li><li>Which country passport do you have?</li><li>What is your age right now?</li><li>What is your height?</li><li>Have your read and confirm the job description and salary details that we mentioned for this role? Yes or No?</li></ul>

Luxury Cafe Supervisor (Fine Dining Experienced)

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Ready to be the hygiene hero and add sparkle to our kitchen? Can you handle the heat and ensure our chefs have a clean canvas for their culinary magic?
We are currently seeking a Stewarding Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Stewarding Supervisor, you contribute expertise, a dedication to excellence in stewarding operations, and a passion for creating a seamless culinary experience for our guests.<ul><li>
Supports the smooth running of the stewarding department, supporting the kitchen and food &amp; beverage departments to focus on delivering all aspects of the guest food &amp; beverage experience throughout the Hotel to the highest level.</li><li>
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.</li><li>
Delivers on plans and objectives where stewarding initiatives &amp; hotel targets are achieved.</li><li>
Supervises the stewarding team fostering a culture of growth, development and performance within the department</li><li>
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.</li><li>
Builds and maintains effective working relationships with all key stakeholders.</li><li>
Takes ownership of the planned deep cleaning and preventative maintenance programme to maintain high cleanliness standards and address maintenance matters.</li><li>
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.</li></ul> 

Qualifications 
<ul><li>
Experience in stewarding</li><li>
Strong supervisory skills with a hands-on approach and lead-by-example work style.</li><li>
Commitment to delivering exceptional guest service with a passion for the hospitality industry.</li><li>
Ability to find creative solutions with proven problem-solving capabilities offering support where required.</li><li>
Personal integrity, with the ability to work in an environment that demands excellence, time and energy.</li><li>
Experience of working with IT systems on various platforms</li><li>
Strong communication skills</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Steward Supervisor / Commi Chef

Marriott Hotels Resorts

Description Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties. Candidate Profile Education and Experience High school diploma or GED; 2 years experience in the event management food and beverage or related professional area. Core Work Activities <ul> <li>Supporting Management of Department Operations and Inventories: Manages departmental inventories and assets including par levels and maintenance of equipment.</li> <li>Conducts monthly department meetings with the Banquet captains and employees.</li> <li>Maintains attendance log for banquet employees.</li> <li>Maintains and enforces established sanitation levels.</li> <li>Adheres to and reinforces all standards policies and procedures (SOPs LSOPs etc.).</li> <li>Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.</li> <li>Orders supplies for the department (e.g. china glass silver buffet presentations props and other service equipment needs).</li> <li>Uses banquet beverage use records to guide banquet beverage supervisor in controlling liquor costs managing the banquet beverage perpetual inventory and requisitioning liquor.</li> <li>Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.</li> <li>Schedules banquet service staff to forecast and service standards while maximizing profits.</li> <li>Participating in and Leading Banquet Teams</li> <li>Attends and participates in all pertinent meetings.</li> <li>Leads shifts and actively participates in the servicing of events.</li> <li>Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine and overall event presentation.</li> </ul> Providing and Ensuring Exceptional Customer Service <ul> <li>Sets a positive example for guest relations.</li> <li>Interacts with guests to obtain feedback on product quality and service levels.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Strives to improve service performance.</li> <li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li> <li>Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.</li> </ul> Conducting Human Resources Activities <ul> <li>Interviews and hires Banquet captains and employees with appropriate skills.</li> <li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Ensures employees understand expectations and parameters.</li> <li>Observes service behaviors of employees and provides feedback to individuals.</li> <li>Reviews comment cards and guest satisfaction results with employees.</li> <li>Participates in the development and implementation of corrective action plans.</li> <li>Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.</li> </ul> Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law. Required Experience : Manager Key Skills Administrative Skills, Time Management, Leadership skills, Organizational Skill, Business Process Skill, Reservation Skills, Banqueting Skills, Banquet Operations, Communication, Relationship Management, Quality Management, Strategic Thinking Skills, Team Player Spirit, Marketing Skills, Problem Solving Skills Employment Type : Full-Time Department / Functional Area : Event Management Experience : years Vacancy : 1

Banquet Assistant Manager

Explore 2262+ Guest experience supervisor in Riyadh this December. Find roles across top companies and apply now to boost your career.

2262 guest experience supervisor jobs IN Riyadh

Guest Experience Supervisor

Guest Experience Supervisor

Female Bar Supervisor (Arab) – 10-Day Event (Riyadh)

Executive Housekeeper Jobs in Riyadh

Luxury Cafe Supervisor (Fine Dining Experienced)

Steward Supervisor / Commi Chef

Banquet Assistant Manager