receptionist

consultant

customer success executive Jobs in Riyadh

customer success executive

customer success manager

ec receptionist

guest experience expert

Marriott International

<div>
 <strong>
  Additional Information
 </strong>
 Saudi National Only
 <br/>
 <br/>
 <strong>
  Job Number
 </strong>
 25123007
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
  Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
  <br/>
  <br/>
 </em>
 Sheraton ailesine kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, k&uuml;resel toplulu&gbreve;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&inodot;n bir araya gelmek ve ba&gbreve;lant&inodot; kurmak i&ccedil;in se&ccedil;ti&gbreve;i bir mekan olduk. Sheraton &ccedil;al&inodot;&scedil;anlar&inodot; d&uuml;nya genelinde 400'&uuml; a&scedil;k&inodot;n topluluklar&inodot;yla bir aidiyet duygusu yarat&inodot;r. &Idot;lgi &ccedil;ekici deneyimler ve d&uuml;&scedil;&uuml;nceli hizmet anlay&inodot;&scedil;&inodot;yla misafirleri bizimle konaklamaya davet ediyor, onlar&inodot; en iyi &scedil;ekilde a&gbreve;&inodot;rl&inodot;yor ve birbirleriyle ba&gbreve;lant&inodot; kurmaya te&scedil;vik ediyoruz. Anlaml&inodot; bir misafir deneyimi sunmaktan heyecan duyan bir tak&inodot;m oyuncusuysan&inodot;z, bir sonraki kariyer f&inodot;rsat&inodot;n&inodot;z&inodot; Sheraton'da ke&scedil;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&inodot;n Bulu&scedil;ma Yeri' olma misyonumuzda bize kat&inodot;l&inodot;n. Sheraton Hotels &amp; Resorts'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n
 <strong>
  par&ccedil;as&inodot; olursunuz
 </strong>
 . &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 <strong>
  tercih edin
 </strong>
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 <strong>
  ba&scedil;lay&inodot;n
 </strong>
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 <strong>
  olun
 </strong>
 ve hayallerinize ula&scedil;may&inodot;
 <strong>
  ba&scedil;ar&inodot;n
 </strong>
 .
</div>
<br /> <div id='job-id'>Job Id: dkSNUpjkUxv1HyddO6kyqR3yN1A0HNZ35y320T9QKbStNPCjogdZmjB/GhuwA7brSXM1OJQNvmR7Hehik40rPEJ+Y4uL5SHXBE0GUUUbJ1zp7LO9Oj4hPzBhWld8rP7SQFvIeKJNtaq7rMHkLc34vct6rt2wE0XZy1zxZarSOHW3umvQo0rnvfrnUIoAwOUEh+6exLQK2YYkESJM4RUypYpwXM0=</div>

Guest Experience Expert

Fairmont Hotels & Resorts

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><p><br>
We are seeking an exceptional Head Concierge to join our luxury hotel in the heart of Riyadh, Saudi Arabia. As the leader of our concierge team, you will play a crucial role in curating unforgettable experiences for our discerning guests, showcasing the best that Riyadh and Saudi Arabia have to offer.</p><ul><li>
Lead and inspire the concierge team to deliver personalized, anticipatory guest services that exceed expectations</li><li>
Cultivate and maintain strong relationships with local partners, vendors, and attractions to ensure exclusive experiences for our guests</li><li>
Oversee all guest transportation services, including airport transfers, limousine bookings, and car rentals</li><li>
Provide expert recommendations on local attractions, dining options, and cultural experiences, tailored to each guest's preferences</li><li>
Coordinate special requests such as dining reservations, event tickets, and personal shopping assistance</li><li>
Ensure VIP guests and repeat visitors receive customized attention and experiences</li><li>
Conduct daily briefings and training sessions to keep the team informed about hotel events, VIP arrivals, and local happenings</li><li>
Collaborate closely with other departments, including Front Desk, Guest Relations, and Club Lounge, to ensure a seamless guest journey</li><li>
Handle guest feedback and resolve any issues related to concierge services promptly and professionally</li><li>
Maintain up-to-date resources, including the Concierge Desk manual, transportation rate sheets, and local directories</li><li>
Monitor inventory of concierge supplies and prepare regular reports on guest requests and service usage</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Diploma or degree in Hospitality Management or a related field</li><li>
Minimum of 3-4 years of experience in a luxury hotel concierge role, with at least 1-2 years in a leadership position</li><li>
Membership in Les Clefs d'Or is highly desirable</li><li>
Fluency in English and Arabic, both verbal and written</li><li>
Excellent knowledge of Riyadh, Saudi Arabian culture, and key attractions in the region</li><li>
Experience in luxury hospitality in the Middle East is preferred</li><li>
Demonstrated ability to lead and motivate a team in a fast-paced, multicultural environment</li><li>
Exceptional interpersonal and communication skills, with a natural flair for building relationships</li><li>
Strong attention to detail and ability to manage multiple priorities efficiently</li><li>
Proficiency in concierge software and hotel management systems</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Courteous, helpful demeanor with a passion for delivering exceptional guest experiences</li><li>
Ability to remain calm under pressure and make quick, sound decisions</li><li>
Cultural sensitivity and understanding of Saudi Arabian customs and etiquette</li></ul><br>
<b>
Additional Information</b><p><b><br>
Your Team and Working Environment:</b></p><p>
Join our dedicated and service-driven <b>Front Office team</b> as <b>Head Concierge</b>, where excellence in guest service, attention to detail, and genuine hospitality define every interaction. In this leadership role, you will guide a team of professional concierges to deliver personalized, anticipatory service that creates unforgettable experiences for our guests.<br>
We foster a collaborative and respectful work culture built on <b>trust</b>, <b>local expertise</b>, and a shared commitment to exceeding guest expectations. As part of the heart of guest experience, your knowledge and leadership will be key in elevating our service standards.</p><p><b>
Our Commitment to Diversity &amp; Inclusion:</b></p><p>
We are proud to be an inclusive workplace that values and develops diverse talent. We believe that <b>diversity enriches guest engagement</b>, drives innovation in service, and enhances the authenticity of the experiences we offer.<br>
At the core of our concierge services, we welcome individuals from all backgrounds and empower them to thrive, connect, and lead with purpose.</p></div><br /> <div id='job-id'>Job Id: eu3kQhqbtYArG7tN04hVv1gCBuFwy9ieK63zy+mkOoYJVuv+m7dZODvPrfMXmgOXMWLWBBwy8awNG39kg3FZLO6I/3wLfsjLfFHIraRGaStV8jloOYR1dBzfI8rAu6MMczLZ/qbW</div>

Head Concierge

Noir KSA

<p><b>[This recruitment campaign is for our current and future projects in Qatar, Saudi Arabia, and the UK]</b></p><p><b>&gt;&gt;&gt; PLEASE DO NOT APPLY TO THIS POST IF YOU DO NOT HAVE WAITER EXPERIENCE AND IS NOT IN SAUDI ARABIA &lt;&lt;&lt;</b></p><p>Job Title: <b>Senior Waiter / Head Waiter / Captain Waiter</b></p><p>Place of Work: <b>Laysen Valley, Umm Al Hamam, Riyadh</b></p><p>Deployment / Start Date: <b>Immediately</b></p><p><b>Job Summary</b>: We are seeking passionate and experienced individuals to join our team as Senior Waiter / Head Waiter / Captain Waiter. These roles are integral to delivering exceptional service and creating memorable dining experiences for our guests. The ideal candidates will possess a deep understanding of fine dining etiquette, impeccable service standards, and a genuine passion for hospitality.</p><p><b>Responsibilities:</b></p><ul><li>Warmly greet and welcome guests, escort them to their tables, and provide attentive service throughout their dining experience.</li><li>Possess a comprehensive understanding of our menu, including ingredients, preparation methods, and allergens, to confidently answer guest inquiries and offer recommendations.</li><li>Accurately record guest orders, ensuring special requests and dietary restrictions are noted and communicated to the kitchen.</li><li>Serve dishes with grace and efficiency, adhering to proper etiquette and timing standards.</li><li>Offer expert guidance on beverage selections, ensuring guests enjoy a well-rounded culinary experience.</li><li>Maintain the cleanliness and orderliness of tables, ensuring a pleasant dining environment for guests.</li><li>Accurately process guest payments and ensure a smooth checkout experience.</li><li>Train and guide junior waitstaff, sharing knowledge and expertise to elevate the overall service standards.</li><li>Handle guest complaints and concerns with professionalism and tact, ensuring a positive resolution.</li><li>Oversee the flow of service on the floor, ensuring seamless coordination between waitstaff and kitchen staff.</li><li>Assist the Restaurant Manager/Supervisor in managing shifts, ensuring smooth operations and efficient service delivery.</li></ul><p><b>Qualifications</b>:</p><ul><li>Can speak English well, and Arabic (preferred)</li><li>A minimum of 2 years of experience in a fine dining or upscale restaurant environment, with demonstrated leadership abilities.</li><li>Excellent communication and interpersonal skills, impeccable grooming and presentation, ability to work under pressure, strong attention to detail, and a passion for providing exceptional service.</li><li>In-depth knowledge of fine dining etiquette, beverage pairings, and food safety regulations.</li><li>Excellent communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, strong teamwork and problem-solving abilities.</li><li>Ability to stand for extended periods, lift and carry moderate weights, and perform repetitive tasks.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#65020;2,300.00 - &#65020;2,500.00 per month</p><p>Application Question(s):</p><ul><li>In which country are you currently located?</li><li>Which country passport do you have?</li><li>What is your age right now?</li><li>What is your height?</li><li>Have your read and confirm the job description and salary details that we mentioned for this role? Yes or No?</li><li>If you are selected for this position, after how many days can you join our company?</li></ul><br /> <div id='job-id'>Job Id: ayEn2deBYSrBfsGG9wSFKEjy4WdNilRLDBWcFFksH3ttfwmA5EwjMGTgEK2SPelenvmD44dBh57rmtWl0NVpplyMQxTcyDnW7zqPW6ZyNU6dQzI/+t/xrbzRKW0W9bfdvKlWusTLrMyRYJAdmYuoQSmCC+6yrA==</div>

Fine Dining Restaurant Senior Waiter / Head Waiter

Six Flags Qiddiya City and Aquarabia

<div><p>As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.</p><p>
If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.</p><p>
Key Responsibilities:</p><ul>
<li>Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns</li>
<li>Assist guests with ticket purchase, park information, and directions</li>
<li>Handle guest complaints and escalate issues when necessary</li>
<li>Coordinate with other departments to resolve guest issues and provide necessary assistance</li>
<li>Maintain a friendly and welcoming atmosphere for guests</li>
<li>Provide information on park attractions, shows, and events</li>
<li>Promote and upsell park's services, products, and memberships</li>
<li>Assist in managing guest feedback and conducting surveys</li>
<li>Collect and analyze guest data to identify areas for improvement</li>
<li>Adhere to all park policies, procedures, and safety regulations</li>
</ul><p>Requirements:</p><ul>
<li>Prior experience in guest relations or customer service is preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Positive attitude and ability to work well in a team</li>
<li>Excellent problem-solving and conflict resolution skills</li>
<li>Ability to work in a fast-paced and dynamic environment</li>
<li>Flexibility to work evenings, weekends, and holidays</li>
</ul><p><b>Requirements</b></p><p>
Prior experience in guest relations or customer service, strong communication and interpersonal skills, positive attitude and ability to work well in a team, excellent problem-solving and conflict resolution skills, ability to work in a fast-paced environment, flexibility to work evenings, weekends, and holidays</p></div><br /> <div id='job-id'>Job Id: IAos1jdNBPXqiqhwnUzG04SHRadpTk+U6PFBZasLQLFssiuiGNZPQia9LvGC+FYfvyqILypAB9uUWaS418jD6ksXEA==</div>

Guest Relations - General Opening

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 <br/>
 <br/>
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are seeking a friendly and professional Front Office Agent to join our team in Riyadh, Saudi Arabia. As the face of our organization, you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests with a warm and professional demeanor, providing efficient check-in and check-out services
  </li>
  <li>
   Anticipate and respond to guest needs, ensuring their stay exceeds expectations
  </li>
  <li>
   Handle cash transactions and maintain accurate financial records
  </li>
  <li>
   Monitor room status and coordinate with housekeeping to ensure room readiness
  </li>
  <li>
   Manage guest complaints and resolve issues promptly and effectively
  </li>
  <li>
   Maintain up-to-date guest profiles and adhere to VIP protocols
  </li>
  <li>
   Collaborate with other departments to ensure seamless guest services
  </li>
  <li>
   Promote and upsell hotel services and amenities
  </li>
  <li>
   Comply with local regulations and organizational guidelines for guest management
  </li>
  <li>
   Assist with administrative tasks and special projects as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a fast-paced, customer-focused environment
  </li>
  <li>
   Previous hospitality experience is highly preferred
  </li>
  <li>
   Proficiency in Opera or similar property management systems
  </li>
  <li>
   Excellent communication skills with fluency in English; additional languages are a plus
  </li>
  <li>
   Strong problem-solving abilities and attention to detail
  </li>
  <li>
   Ability to multitask and prioritize in a dynamic environment
  </li>
  <li>
   Sales-driven mindset with a talent for upselling
  </li>
  <li>
   Flexible schedule with availability to work shifts, weekends, and holidays
  </li>
  <li>
   Tech-savvy with the ability to quickly learn new systems
  </li>
  <li>
   Professional appearance and positive attitude
  </li>
  <li>
   Empathetic approach to guest concerns and complaints
  </li>
  <li>
   Bachelor's degree in Hospitality Management or related field is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 Join the dynamic and collaborative Front Office team at the hotel, where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to ensure high-quality service and guest satisfaction.
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company, aiming to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and providing equal opportunities for all.
</div>
<br /> <div id='job-id'>Job Id: MnB1EmUivO4Y/mt0LRfW96O8YFqX9K1YTMESkHhvKv2NQl1ykHKAVsT1UtwL9/G3Tz0crv6cb+7kZxNtDREPvwmkwSHNdPXeJGNCKlhC0ensaodsUYW+i5iRpSpEglXRx/u6Jdt+Pja6sHrBvuwhFdfBt1MUeOmhNZHaDBF0BahhSeFD0k8r</div>

Front Office Agent

muvi Cinemas

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Customer Service Supervisor
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia
 </p>
 <p>
  <strong>
   Company:
  </strong>
  Muvi Cinemas
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  The
  <strong>
   Customer Service Supervisor
  </strong>
  plays a key role in leading the front-of-house team and ensuring an exceptional guest experience at Muvi Cinemas. This role involves supervising customer-facing staff, resolving escalated issues, ensuring service excellence, and maintaining operational standards during showtimes and daily cinema operations.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Customer Experience Management
  </strong>
 </p>
 <ul>
  <li>
   Supervise daily customer service operations, including box office, ushering, and concession areas.
  </li>
  <li>
   Ensure all guests receive timely, friendly, and efficient service.
  </li>
  <li>
   Address customer complaints and escalate unresolved issues to the Duty or Cinema Manager.
  </li>
  <li>
   Support the implementation of Muvi&rsquo;s service standards and guest engagement strategies.
  </li>
 </ul>
 <p>
  <strong>
   Team Supervision &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Train, schedule, and coach CS team members to deliver consistent performance.
  </li>
  <li>
   Conduct daily team briefings and monitor on-floor behavior and appearance.
  </li>
  <li>
   Support new employee onboarding and ensure adherence to grooming and service standards.
  </li>
 </ul>
 <p>
  <strong>
   Operational Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in managing POS systems, ticketing, and cash handling processes.
  </li>
  <li>
   Monitor queues, lobby areas, and auditoriums to ensure smooth guest flow and readiness.
  </li>
  <li>
   Coordinate closely with other departments (F&amp;B, maintenance, security) for service continuity.
  </li>
 </ul>
 <p>
  <strong>
   Compliance &amp; Safety
  </strong>
 </p>
 <ul>
  <li>
   Ensure staff comply with cinema SOPs, safety guidelines, and health regulations.
  </li>
  <li>
   Support emergency response procedures and customer evacuation protocols if required.
  </li>
  <li>
   Report any safety concerns or customer incidents to management.
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; Feedback
  </strong>
 </p>
 <ul>
  <li>
   Prepare shift summaries, incident reports, and guest feedback logs.
  </li>
  <li>
   Recommend process improvements based on observed service gaps or guest input.
  </li>
  <li>
   Support special events, premieres, or high-traffic days with advanced planning and team coordination.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor's degree in Business, Hospitality, or related field preferred.
  </li>
  <li>
   2&ndash;4 years of experience in customer service, preferably in retail, hospitality, or entertainment sectors.
  </li>
  <li>
   Prior experience in a supervisory or shift leader role is essential.
  </li>
  <li>
   Strong interpersonal, communication, and problem-solving skills.
  </li>
  <li>
   Proficiency in POS systems and Microsoft Office.
  </li>
  <li>
   Willingness to work shifts, weekends, and holidays.
  </li>
  <li>
   Fluency in Arabic and English is preferred.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: 6K+LjOj/IbsskyLq1lj8aJlVpWoQJ3RgvBwrmXwHRAIVuNlE5r37BnJwQ3yQFhEx8UOaSBcvu3oRZI11F2aeKorSisCaKlhg8A==</div>

Customer Service Supervisor

<div><b>Additional Information</b><br>
<b>Job Number</b>25118657<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Aloft Riyadh, 2385 Olaya Street, Riyadh, Saudi Arabia, Saudi Arabia, 12611-9242<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><p><b><br>
Additional Information: </b>This hotel is owned and operated by an independent franchisee, Courtyard By Marriott Olaya. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.</p><p></p><div><br>
JOB SUMMARY</div><div>
</div><div>Responsible for the management and coordination of all Rooms area departments (including Front Office, and Housekeeping and Laundry) and managing staff. Plans, develops, implements and evaluates the quality of property&rsquo;s guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.</div><div><br>
</div><div>
</div><div>CANDIDATE PROFILE</div><div>
</div><div>Education and Experience</div><div>
</div><ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><div>
</div><div>OR</div><div>
</div><ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul><div></div><div><br>
</div><div></div><div>CORE WORK ACTIVITIES</div><div>
</div><div>Supporting the Management of Rooms Division Activities</div><div>
</div><ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li><li>Monitors and promotes room rates, specials, and promotions at the residence.</li><li>Monitors expected arrivals and departures.</li><li>Coordinates and makes preparations for group activities.</li><li>Runs and reviews critical information contained in Rooms division reports.</li><li>Operates all department equipment as necessary and reporting malfunctions.</li><li>Ensures employees have the proper supplies and uniforms.</li><li>Understands night audit procedures and being able to comprehend and utilize reports as necessary.</li><li>Understands and complies with loss prevention policies and procedures.</li><li>Assists in ensuring the property&rsquo;s crisis management plan is followed as applicable.</li></ul><div><br>
</div><div>
</div><div>Managing Profitability</div><div>
</div><ul><li>Analyzes service issues and identifies trends.</li><li>Works with Rooms division teams to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li><li>Reviews and audits expenses.</li></ul><div><br>
</div><div>
</div><div>Managing Revenue Goals</div><div>
</div><ul><li>Monitors Rooms division sales performance against budget.</li><li>Reviews reports and financial statements to determine Rooms division performance against budget.</li><li>Reviews Rooms division occupancy &amp; rate, wages and controllable expenses.</li><li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul><div><br>
</div><div>
</div><div>Ensuring and Providing Exceptional Customer Service</div><div>
</div><ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li><li>Creates an atmosphere in the Rooms division that meets or exceeds guest expectations.</li><li>Responds to and handles guest problems and complaints.</li><li>Uses personal judgment and expertise to enhance the customer experience.</li><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li><li>Interacts with guests to obtain feedback on product quality and service levels.</li><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li><li>Ensures that employees understand expectations and parameters for Room division duties.</li></ul><div><br>
</div><div>
</div><div>Managing and Conducting Human Resources Activities</div><div>
</div><ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li><li>Interviews applicants as needed.</li><li>Ensures employees are treated fairly and equitably.</li><li>Ensures that regular, ongoing communication is happening in the Rooms division (e.g., pre-shift briefings, staff meetings).</li><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee engagement results to identify and address employee problems or concerns.</li><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul><div><br>
</div><div>
</div><div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div><div>
</div><div>Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you&rsquo;ll deliver on the Fairfield Guarantee &mdash; our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div><div>
</div><div>Saudi National Only</div><p></p><p><i><br>
This company is an equal opportunity employer.</i></p><p>
frnch1</p></div></div><p></p><br /> <div id='job-id'>Job Id: klqGpLaXzJQdjKct88CsKAVqqKxgE2+JY5jX2OT2jRHeTRgOJnRZ10tokGei0sgnquguQXYbHCzV+tcr5UYDaTj4pFuPg6/CyiSjKadHKtLy67Z95B8FyOo8Hqi8ddej3Mx18jfpePYHTrVBJpp6ZbBVT6h8I2WHr/1U1iD9foNih/VwSu3X6M5aVmhFpwEVF8ZHWEScySue</div>

Room Division Manager

Explore 1664+ Guest experience expert in Riyadh this August. Find roles across top companies and apply now to boost your career.