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customer experience specialist

Sanofi

<div><h2 class="jobSectionHeader"><b>JOB PURPOSE</b></h2><h2 class="jobSectionHeader"><b>
Purpose:</b></h2><h2 class="jobSectionHeader"><b>
To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations.</b></h2><h2 class="jobSectionHeader"><b>
To achieve success, it is critical that the Customer experience specialist:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Orchestrate the customer centricity approach in the assigned territory.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Promote Sanofi products according to company rules and local regulations</b></h2></li><li><h2 class="jobSectionHeader"><b>
Conduct regular visits of pharmacies to monitor product availability and movement.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Introduction of New products.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
KEY RESULTS / ACCOUNTABILITIES</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Main point of contact for product information, brand detailing &amp; messaging through multiple channels / follow up comm with HCPs / conduct physical &amp; virtual RTMs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Dynamic customer profiling &amp; segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy</b></h2></li><li><h2 class="jobSectionHeader"><b>
Hybrid Rep &amp; OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement</b></h2></li><li><h2 class="jobSectionHeader"><b>
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel</b></h2></li><li><h2 class="jobSectionHeader"><b>
Identifying and establishing new business.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Details to achieve the success</b></h2></li><li><h2 class="jobSectionHeader"><b>
Update all the required information on doctor cards and list</b></h2></li><li><h2 class="jobSectionHeader"><b>
Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system</b></h2></li><li><h2 class="jobSectionHeader"><b>
Implement territory coverage plan (No. of total calls, remote penetration &amp; plan adherence)</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Maintain Compliance</b></h2><h2 class="jobSectionHeader"><b>
Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company</b></h2><h2 class="jobSectionHeader"><b>
Ethical Leadership</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Health, Safety and Environment Responsibilities</b></h2><h2 class="jobSectionHeader"><b>
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE guidelines and take all necessary measures applicable to effectively implement the &lsquo;HSE action plan (PASS)&rsquo; in the work area and the activities.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Follow the company&rsquo;s road safety program.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Periodically check the car to ensure its road worthiness e.g. brakes, lights, indicators, tires etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer&rsquo;s recommendation, and all the documents such as the driving license, car insurance etc. are always valid in condition.</b></h2></li></ul><h2 class="jobSectionHeader"><b>
KEY WORKING RELATIONSHIPS</b></h2><h2 class="jobSectionHeader"><b>
INTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Cross Functional Collaboration with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Commercial Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Customer Centricity Lead</b></h2></li><li><h2 class="jobSectionHeader"><b>
Agile Coach</b></h2></li><li><h2 class="jobSectionHeader"><b>
Marketing</b></h2></li><li><h2 class="jobSectionHeader"><b>
Medical</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Occasional Contact with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Training</b></h2></li><li><h2 class="jobSectionHeader"><b>
IT</b></h2></li></ul><h2 class="jobSectionHeader"><b>
EXTERNAL</b></h2><h2 class="jobSectionHeader"><b>
Would be expected to be involved with:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
HCPs</b></h2></li><li><h2 class="jobSectionHeader"><b>
Purchasers</b></h2></li></ul><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
SKILLS, EXPERIENCE &amp; KNOWLEDGE REQUIREMENTS</b></h2><h2 class="jobSectionHeader"><b>
Education Level:</b></h2><h2 class="jobSectionHeader"><b>
Bachelor degree in a Medical field (Medicine, Pharmacy)</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
Skills:</b></h2><h2 class="jobSectionHeader"><b>
Communication skills</b></h2>
null</div>

Customer Experience Specialist (CES)

Confidential Government

<div>
 <p>
  As a Customer Experience Manager, you&rsquo;ll showcase your expertise in CX designing and management, more specifically you&rsquo;ll get to:
 </p>
 <ul>
  <li>
   Champion opportunities to consistently Improve the entity experience
  </li>
  <li>
   Drive customer retention, reduce churn, and increase customer satisfaction
  </li>
  <li>
   Map the customer journey and identify opportunities to proactively intervene on the client&rsquo;s behalf
  </li>
  <li>
   Guide team in effective client issues resolution and handle any escalations
  </li>
  <li>
   Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
  </li>
  <li>
   Test new strategies for driving customer value
  </li>
  <li>
   Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements and Skills:
 </p>
 <ul>
  <li>
   Proven working experience as a Customer Experience background.
  </li>
  <li>
   Experience in customer support is a plus
  </li>
  <li>
   Market knowledge
  </li>
  <li>
   Communication and negotiation skills
  </li>
  <li>
   Ability to build rapport
  </li>
  <li>
   BSc/BA in business administration, or relevant field
  </li>
 </ul>
</div>


Customer Experience Manager

Devoteam

<div>
 <br/>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <br/>
 Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.&nbsp;
 <br/>
 <br/>
 With 25 years&rsquo; experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.&nbsp;
 <br/>
 <br/>
 Creative tech for Better Change.
 <br/>
 <br/>
 <strong>
  http://www.devoteam.com
  <br/>
 </strong>
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <br/>
 As a Customer Experience (CX) Consultant, you will play a pivotal role in enhancing customer satisfaction and loyalty by analyzing and optimizing every touchpoint of the customer journey. You will collaborate with cross-functional teams to develop strategies and implement initiatives aimed at improving the overall customer experience. Through your expertise in CX methodologies and data-driven insights, you will drive meaningful change and foster a customer-centric culture within the organization.
 <br/>
 <br/>
 <br/>
 <br/>
 Responsibilities:
 <br/>
 <ul>
  <li>
   Conduct thorough assessments of current customer experiences across all channels and touchpoints.
  </li>
  <li>
   Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
  </li>
  <li>
   Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
  </li>
  <li>
   Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
  </li>
  <li>
   Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
  </li>
  <li>
   Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
  </li>
  <li>
   Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
  </li>
  <li>
   Lead training sessions and workshops to educate teams on CX principles and methodologies.
  </li>
  <li>
   Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 - 5 years of experience&nbsp;
  </li>
  <li>
   Analytical and problem solving skills
  </li>
  <li>
   Customer Journeys Modeling
  </li>
  <li>
   Excellent Communication Skills
  </li>
  <li>
   Consulting background&nbsp;
  </li>
  <li>
   Bachelor's Degree in&nbsp;Media, Marketing, Business administration or any related field&nbsp;
  </li>
 </ul>
</div>


Customer Experience Consultant

Keeta

<div>
 <p>
  Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Are you passionate about elevating customer experiences? Do you thrive in a fast-paced, data-driven environment and love turning insights into impact?
  </strong>
 </p>
 <p>
  If yes, you might be the perfect fit to join our team at
  <strong>
   Keeta
  </strong>
  as we build world-class offshore support operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Evaluation &amp; Monitoring:
   </strong>
  </li>
  <li>
   Audit customer interactions (email, chat, calls) based on quality standards.
  </li>
  <li>
   Spot errors and fatal issues, then recommend action plans to prevent recurrence.
  </li>
  <li>
   Collaborate on root cause analyses and long-term solutions. Coaching &amp; Feedback
  </li>
  <li>
   Deliver clear, supportive feedback to agents to enhance performance.
  </li>
  <li>
   Join calibration and coaching sessions to maintain consistency and quality.
  </li>
  <li>
   Empower frontline teams to own and improve their service.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Quality Assurance Excellence:
   </strong>
  </li>
  <li>
   Shape and update QA scorecards, standards, and best practices.
  </li>
  <li>
   Identify trends, flag recurring issues, and help enhance SOPs.
  </li>
  <li>
   Support ops on the floor during live shifts or urgent needs.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Training Partnership:
   </strong>
  </li>
  <li>
   Work closely with the training team to develop materials based on QA insights.
  </li>
  <li>
   Strengthen onboarding and post-hire performance through actionable input.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Performance Reporting:
   </strong>
  </li>
  <li>
   Report quality metrics, error trends, and customer satisfaction insights.
  </li>
  <li>
   Present data-driven stories that inform management decisions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Compliance &amp; Culture:
   </strong>
  </li>
  <li>
   Ensure all evaluations align with company policies and industry regulations.
  </li>
  <li>
   Promote a culture of
   <strong>
    quality, ownership, and continuous learning
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2+ years
   </strong>
   of experience in Quality Assurance or as a Senior CS Agent.
  </li>
  <li>
   <strong>
    Fluent in Arabic and English
   </strong>
   (Mandarin is a big plus!).
  </li>
  <li>
   Strong grasp of QA tools, scorecard design, and coaching frameworks.
  </li>
  <li>
   Familiarity with CRM systems and quality monitoring platforms.
  </li>
  <li>
   Sharp problem-solving, attention to detail, and analytical skills.
  </li>
  <li>
   A positive attitude, excellent communication skills, and passion for CX.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Keeta?
  </strong>
 </p>
 <ul>
  <li>
   Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  </li>
  <li>
   Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  </li>
  <li>
   Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia;
 </p>
 <p>
  Let&rsquo;s build global service excellence&mdash;together. 🌐#Hiring #QualityAnalyst #CustomerExperience #BilingualJobs #ArabicEnglish #FoodDelivery #QAJobs #KeetaCareers #JoinUs #TechJobs
 </p>
</div>


Quality Analyst- Customer Experience

CALO

<div><p><b>About Calo</b><br>
Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.</p><p>
Launched in Bahrain in 2019, we have since expanded to 6 countries, delivered millions of meals to our customers, and launched our very own Grab &amp; Go Cafe concepts.</p><p>
We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.</p><p><b>
Role Overview</b></p><p>
We are looking for a dedicated and enthusiastic Employee Experience Specialist to join our People &amp; Culture Team in Saudi, leading efforts to maintain and elevate Calo&rsquo;s work environment. This role will focus specifically on enhancing the experience of office and kitchen employees. The ideal candidate is passionate about creating positive experiences, has an interest in project management, and thrives under pressure with a creative flair. A strong sense of humor and meme literacy is a plus!</p><p><b>
Main Responsibilities</b></p><ul><li>
Oversee and streamline the onboarding, crossboarding, and offboarding processes for new and existing employees</li><li>
Coordinate communication between new hires and the team during onboarding</li><li>
Handle office management tasks, including layout, branding, culturalization, maintenance, supplies, equipment purchasing, and furnishing</li><li>
Address office requests and needs, and respond to queries in a timely manner</li><li>
Develop initiatives focused on employee wellness, engagement, and cultural development to foster a healthy workplace</li><li>
Plan and execute in-house or off-site social events and celebrations, ensuring employees&rsquo; key celebrations, birthdays, and important events are never missed</li><li>
Maintain budgets for social events and office management</li><li>
Collaborate with the People &amp; Culture Team on ad-hoc initiatives and projects</li><li>
Support performance management cycles to ensure a positive employee experience</li></ul><p><b>
Ideal Candidate</b></p><p><b>
Qualifications</b></p><ul><li>
Bachelor's degree in Business Administration, HR, or any related field</li><li>
3+ years of experience focused on Employee Experience</li><li>
Must have excellent verbal and written communication skills in English and Arabic</li></ul><p><b>
Knowledge and Competency</b></p><ul><li>
Into customer customer-centric approach</li><li>
Must have strong experience in onboarding/off-boarding/cross-boarding</li><li>
Culture development</li><li>
Employee wellness and well-being</li><li>
Events and initiatives</li></ul><p><b>
Personality</b></p><ul><li>
Strong communicator and will voice their opinions in constructive ways</li><li>
People-oriented, finds joy and happiness in making people&rsquo;s lives better</li><li>
Approachable personality and able to communicate with empathy and patience</li><li>
Anticipate and identify people's needs without people asking</li><li>
Strong problem-solving skills and collaborative attitude</li></ul><p>
</p><p>FO8DpBWHZ9</p></div>

Employee Experience Specialist

Lucidya

<div><h3 class="jobSectionHeader"><b>About Lucidya</b></h3><p>
Lucidya is MENA&rsquo;s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.</p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.</p><p>
This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul>
<li>Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.</li>
<li>Build and maintain workflows for CX pipeline, forecasting, and processes.</li>
<li>Troubleshoot field mapping, integration, and system logic issues.</li>
<li>Ensure accurate data flow for customer health scores, lifecycle stages, and company details.</li>
</ul><ul><li>Conduct regular customer data audits for accuracy and completeness.</li>
<li>Clean and enrich records using HubSpot tools, filters, and custom views.</li>
<li>Support deduplication, tagging, and standardization processes.</li>
</ul><ul><li>Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.</li>
<li>Maintain customer stage definitions in line with CX playbooks.</li>
</ul><ul><li>Create or assist in building dashboards for key CX metrics.</li>
<li>Pull data from HubSpot and ChurnZero to support team decision-making.</li>
<li>Maintain documentation for CX workflows, playbooks, and operational processes.</li></ul><p>
Support the CX team in using HubSpot and ChurnZero effectively.</p><p><b><br>
Requirements</b></p><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><ul>
<li>Bachelor&rsquo;s degree in Business, Operations, Analytics, or related field.</li>
<li>1&ndash;2 years&rsquo; experience in CX, CS, or Support Operations (SaaS experience preferred).</li>
<li>Hands-on experience with HubSpot CRM and ChurnZero (required).</li>
<li>Strong understanding of data hygiene and customer lifecycle metrics.</li>
<li>Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.</li>
<li>Detail-oriented, analytical, and collaborative</li>
<li>Fluent in English (Arabic is a plus).</li>
</ul><h3 class="jobSectionHeader"><b>Why Join Lucidya?</b></h3><ul>
<li>Shape the future of customer experience in MENA with an industry-leading platform.</li>
<li>Join a fast-growing AI company at the forefront of digital transformation.</li>
<li>Work with a mission-driven, collaborative team obsessed with product excellence.</li>
<li>Competitive compensation, growth opportunities, and a chance to make a real impact.</li></ul></div>

Junior Customer Experience Operations Analyst

Qiddiya Investment Company

<div><p><b>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.</b></p><p></p><p><b>
Role Summary:
</b></p><p>Together with the Director, Customer Experience Strategy &amp; Planning, works on one or more transport projects to build the proposed customer journey. Liaises with transport project teams, strategy, operations and other functions as needed to embed a world leading customer experience. In collaboration with the Customer Intelligence team, evaluate the effectiveness of transport initiatives that impact the transport customer experience.
</p><p></p><p><b>Key Responsibilities:</b></p><p>
</p><ul><li>Development of CX performance frameworks, KPIs, and investment plans.</li>
<li>Align customer experience goals with strategic transport plans and capital projects</li>
<li>Builds service design journey maps to inform decisions.</li>
<li>Support service planning and network design with a focus on customer outcomes.
</li><li>Represent the voice of the customer in cross-departmental planning forums.</li>
<li>Influencing Without Authority &ndash; Aligns stakeholders and secures commitment across silos.</li>
</ul><p><b>Requirements</b></p><p><b>
Qualifications &amp; Experience:</b></p><ul><li>Bachelor&rsquo;s degree. Master preferred in Transport Planning, Business Strategy, or Customer Experience.</li><li>8+ years in transport customer experience or service planning; GCC experience highly regarded.</li><li>Strong background in project coordination, performance evaluation, and stakeholder management</li></ul></div>

Senior Manager - Customer Experience Planning (CDU3) - 20004734

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