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customer experience specialist

Sanofi

<div>JOB PURPOSE
Purpose:
To maximize sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations and support the District Manager / Sales Manager in knowledge transfer to the new hires
To achieve success, it is critical that the Medical Representative:<ul><li>
Promote Sanofi products</li><li>
Conduct regular visits of pharmacies to monitor product availability and movement</li><li>
Introduction of New products.</li><li>
Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to improve selling skills and knowledge</li></ul>
KEY RESULTS / ACCOUNTABILITIES<ul><li>
Supply quality medical information to the different healthcare professionals in compliance with professional ethics and company image, rules and regulations</li><li>
Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy</li><li>
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures</li><li>
Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel</li><li>
 Identifying and establishing new business.</li><li>
Details to achieve the success</li><li>
Update all the required information on doctor cards and list</li><li>
Implement ongoing targeting and profiling of customers in order to increase sales</li><li>
Communicate regularly with key opinion leaders, get market feedback and report any relevant information to line manager in line with company procedures and best practice</li><li>
Support the District Manager with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system</li><li>
Implement territory coverage plan (No. of sales call &amp; Visit frequency)</li></ul>
Maintain Compliance
<ul><li>Abide by the requirements of the internal Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company</li></ul>
Ethical Leadership<ul><li>
Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.</li><li>
Escalates any decisions, or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role</li></ul>
Health, Safety and Environment Responsibilities
To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. Employees are therefore expected to:<ul><li>
Support and conform to Company HSE rules and procedures to ensure a safe, healthy, and pollution free work environment.</li><li>
Follow HSE guidelines and take all necessary measures applicable to effectively implement the &lsquo;HSE action plan (PASS)&rsquo; in the work area and the activities.</li><li>
Follow HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</li><li>
Follow the company&rsquo;s road safety program.</li><li>
Periodically check the car to ensure its road worthiness e.g. brakes, lights, indicators, tires etc. Also, ensure that the car is timely serviced and maintained as per the manufacturer&rsquo;s recommendation, and all the documents such as the driving license, car insurance etc. are always valid in condition.</li><li>
Attend HSE training and implement the learnings.</li><li>
Participate in the HSE related activities, campaigns, events etc. and adopt the learning in day to day work activities.</li><li>
Report all the accident/ incident (if any) to the Line Manager and the HSE Manager, and help to investigate further.</li><li>
Thoroughly read all HSE instructions, procedures, policies issued by the Company, and comply with its requirements. Escalate any doubts or uncertainties to the Line Manager.</li></ul>
KEY WORKING RELATIONSHIPS
INTERNAL
Cross Functional Collaboration with:<ul><li>
District Sales Manager</li><li>
Marketing</li><li>
Medical</li></ul>
Occasional Contact with:<ul><li>
Training</li><li>
IT</li></ul>
EXTERNAL
Would be expected to be involved with:<ul><li>
HCPs</li><li>
Purchasers</li></ul>
SKILLS, EXPERIENCE &amp; KNOWLEDGE REQUIREMENTS
Education Level:
Bachelor degree in a Medical field (Medicine, Pharmacy)
Skills:<ul><li>
 Communication skills</li><li>
Negotiation skills</li><li>
Business acumen</li><li>
Interpersonal skills</li><li>
Teamwork</li></ul>
Play to Win Behavior
Be bold
Lead together
Aim higher
Act for patients
null</div>

Customer Experience Specialist

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. 
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a Great Place to Work&reg; by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. 
Are you ready to love your job? 
The adventure begins right here, with you, at SITA.<div></div><div> 
ABOUT THE ROLE &amp; TEAM</div> 
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.<div>
As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.</div><div></div><div> 
 WHAT YOU&rsquo;LL DO</div><div> 
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div>
ABOUT YOU</div> 
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent</li><li>
7+ years of customer facing experience delivering IT services to internal or external customers</li><li>
5+ years of experience in Airline / Air Transport industry</li> 
<li>
Bilingual in Arabic and English (both required)</li><li>
Applicants must be Saudi nationals to be considered for this position.</li></ul><div> 
EXPERIENCE:</div><ul><li> 
Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li>
Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li>
Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li>
Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li>
Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li>
Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div> 
KNOWLEDGE:</div><ul><li> 
Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li>
Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li>
Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li>
Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li>
Analytic thinking with problem solving as primary outcome.</li></ul><div> 
SKILLS:</div><ul><li> 
Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li>
Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li>
People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li>
Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div> 
NICE-TO-HAVE</div><div> 
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><div> 
WHAT WE OFFER</div><div></div><div> 
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div> 
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)</div><div></div><ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul><div></div><div> 
 Flex Location: Take up to 30 days a year to work from any location in the world.</div><div></div><div> 
Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs.</div><div> 
</div><div>Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div> 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.</div>

Customer Operations Lead Specialist

SITA

<div>
 
 
 WELCOME TO
 
 
 
 
 SITA
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&rsquo;s air travel industry.
 
 
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 ABOUT THE ROLE &amp; TEAM
 
 
 
 
 
 
 
 
 At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Customer Operations Specialist you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.
 
 
 
 
 As a Customer Operations Specialist, it is also expected of you to engage in, manage and maintain any third-party contracts that SITA might have fulfilled their contract with the client.
 
 
 
 
 &nbsp;
 
 
 
 
 
 As per our internal career framework, this role is classified under the title
 
 Senior Client Service Representative
 
 .&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
 
 </li>
 <li>
 
 Provide proactive tactical innovative advice to customers.
 
 </li>
 <li>
 
 Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.&nbsp;
 
 </li>
 <li>
 
 Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
 
 </li>
 <li>
 
 Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.
 
 </li>
 <li>
 
 Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
 
 </li>
 <li>
 
 Manage other client service staff assigned to support the customer.
 
 </li>
 <li>
 
 Manage third party supplier/s according to contract specifications.
 
 </li>
 <li>
 
 Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.
 
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 
 ABOUT YOU
 
 
 
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in IT, Telecom, or equivalent
 
 </li>
 <li>
 
 
 7+ years of customer facing experience delivering IT services to internal or external customers
 
 
 </li>
 <li>
 
 
 5+ years of experience in Airline / Air Transport industry
 
 
 </li>
 
 
 
 <li>
 
 Bilingual in Arabic and English (both required)
 
 </li>
 <li>
 
 
 
 Applicants must be Saudi nationals to be considered for this position.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 EXPERIENCE:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 Proven track record in operational leadership
 
 
 
 with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
 
 </li>
 <li>
 
 
 Demonstrated success in relationship and stakeholder management
 
 
 
 : Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
 
 </li>
 <li>
 
 
 Experience with onboarding and training customers
 
 
 
 : Ability to guide customers through the initial setup and ongoing use of a product or service.
 
 </li>
 <li>
 
 
 Experienced in driving business growth through operational insights
 
 
 
 : Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
 
 </li>
 <li>
 
 
 Operational project coordination
 
 
 
 : While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
 
 </li>
 <li>
 
 
 Proficient in data analysis and operational reporting
 
 
 
 : Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
 
 
 
 </li>
 </ul>
 
 
 
 KNOWLEDGE:
 
 
 
 
 
 <ul>
 <li>
 
 
 Deep understanding of operational strategies in customer success
 
 
 
 : Well-versed in best practices and processes that improve customer experience and team efficiency.
 
 </li>
 <li>
 
 
 Ability to align operational activities with business goals
 
 
 
 : Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
 
 </li>
 <li>
 
 
 Familiarity with operational and customer success KPIs
 
 
 
 such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores
 
 </li>
 <li>
 
 
 Technically competent with products and systems
 
 
 
 : Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
 
 </li>
 <li>
 
 
 Analytic thinking
 
 
 
 with problem solving as primary outcome.
 
 
 
 </li>
 </ul>
 
 
 
 SKILLS:
 
 
 
 
 
 <ul>
 <li>
 
 
 Strong communication and stakeholder management
 
 
 
 : Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
 
 </li>
 <li>
 
 
 Excellent problem-solving and critical thinking
 
 
 
 : Capable of analyzing operational challenges and implementing practical, scalable solutions.
 
 </li>
 <li>
 
 
 People leadership and team engagement
 
 
 
 : Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
 
 </li>
 <li>
 
 
 Exceptional time management and organizational ability
 
 
 
 : Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 
 NICE-TO-HAVE
 
 
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 
 Experience in a complex multi-cultural matrix management organization
 
 </li>
 <li>
 
 ITIL Certification
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🏡
 
 
 
 
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team&rsquo;s needs)
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌎
 
 Flex Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🌿
 
 Employee Wellbeing:
 
 We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 🚀
 
 Professional Development
 
 : Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 🙌🏽
 
 Competitive Benefits
 
 
 
 
 
 : Competitive benefits that make sense with both your local market and employment status.&nbsp;
 
 
 
</div>

Microsoft

<div><div>With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.</div><div> 
The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.</div><div> 
The CSA role is designed to enable customer success by driving technical strategy, solution design, and adoption of Microsoft Teams and Viva products. The CSA acts as a trusted advisor, helping customers realize business value through modern collaboration and employee experience platforms.</div><div> 
This role is Microsoft onsite only.</div><div> 
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div><div></div><h2 class="jobSectionHeader"> 
Responsibilities</h2><div>
Business Impact</div><div>
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.</div><div>
Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.</div><div>
Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.</div><div>
Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.</div><div> 
Customer Centricity</div><div>
Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.</div><div>
Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.</div><div>
Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.</div><div> 
Partner Specialization</div><div>
Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.</div><div>
Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.</div><div> 
Technical Leadership</div><div>
Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.</div><div>
Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.</div><div>
Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.</div><h2 class="jobSectionHeader">
Qualifications</h2><div>
Required/minimum qualifications</div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
Ability to speak both English and Arabic on a fluent business level - both written and verbal</div><div></div><div> 
Additional or preferred qualifications</div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div>
4+ years experience working in a customer-facing role (e.g., internal and/or external).</div><div>
4+ years experience working on technical projects.</div><div>
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div> 
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Cloud Solution Architect - Azure Infrastructure

<div>
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 The Global Customer Success (GCS) organization, an organization within CE&amp;S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
 
 
 The CSA role is designed to enable customer success by driving technical strategy, solution design, and adoption of Microsoft Teams and Viva products. The CSA acts as a trusted advisor, helping customers realize business value through modern collaboration and employee experience platforms.
 
 
 This role is Microsoft onsite only.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 
 Business Impact
 
 
 
 Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
 
 
 Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
 
 
 Proactively identifies new opportunities for Consumption, Usage &amp; Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model.
 
 
 Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.
 
 
 
 Customer Centricity
 
 
 
 Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate.
 
 
 Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required.
 
 
 Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation.
 
 
 
 Partner Specialization
 
 
 
 Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support.
 
 
 Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations.
 
 
 
 Technical Leadership
 
 
 
 Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices.
 
 
 Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level.
 
 
 Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams.
 
 
 
 Qualifications
 
 
 
 
 Required/minimum qualifications
 
 
 
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 
 
 Ability to speak both English and Arabic on a fluent business level - both written and verbal
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
 
 
 4+ years experience working in a customer-facing role (e.g., internal and/or external).
 
 
 4+ years experience working on technical projects.
 
 
 Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
 
 
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

AlJazira Bank | بنك الجزيرة

<div>
 
 
 Responsibility:
 
 
 <ul>
 <li>
 Recommend CX Journey Design strategy and roadmap for different customer segments/products and support its implementation
 </li>
 <li>
 Support the implementation of the Strategic initiatives related to Customer Journey design in alignment with different Stakeholders
 </li>
 <li>
 Map the current customer journey and design the target customer journeys for different customer segments/products across the touch points in alignment with stakeholders.
 </li>
 <li>
 Facilitate journey design thinking sessions and work together with customers and internal stakeholders to redesign the customer journey for different customer segments &amp; products
 </li>
 <li>
 Optimize, test and validate customer journeys, using voice of customer insight and data to define new customer experiences.
 </li>
 <li>
 Align with IT/Technology and Digital Transformation department on the automation of Customer Journey related requirements to ensure its proper implementation
 </li>
 <li>
 Participate in the Retail &amp; Corporate Products &amp; Services value chain (product design, product development, life cycle management etc.) to define the customer experience requirements and its implementation to achieve Product Excellence.
 </li>
 <li>
 Own and manage all CX Journey design related policies and processes and make sure it is up to date based on business requirements
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing or a relevant major.
 </li>
 <li>
 Around +4 years of experience with a preference 2 years of experience in a relevant role.
 </li>
 <li>
 Prior experience in Customer Experience Management or a relevant field.
 </li>
 </ul>
</div>

Customer Excellence Journey Design Manager

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.
Key Responsibilities:<ul>
<li>
Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.</li>
<li>Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.</li>
<li>Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.</li>
<li>Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.</li>
<li>Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.</li>
<li>Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-</li>
</ul>
Benefits
Comprehensive benefits package</div>

Senior Manager - Customer Experience

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