account management specialist

Tabby | تابي

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Faisal Aloreamh
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
  </li>
  <li>
   Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
  </li>
  <li>
   Deep expertise in the KSA retail and e-commerce landscape.
  </li>
  <li>
   Experience in process automation or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Account Management Specialist

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <br/>
  Workspace Type:
 </strong>
 [Onsite - Riyadh]
 <br/>
 <br/>
 <strong>
  <br/>
  Department:
 </strong>
 Key Account Management
 <br/>
 <br/>
 <strong>
  Job Overview:
  <br/>
 </strong>
 As an Account Management Specialist, you are a
 <strong>
  senior strategic anchor
 </strong>
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 <strong>
  commercial architect
 </strong>
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Strategic Portfolio Mastery:
   </strong>
   Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
  </li>
  <li>
   <strong>
    Executive-Level Alliances:
   </strong>
   Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
  </li>
  <li>
   <strong>
    Operational &amp; Project Architecture:
   </strong>
   Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
   <strong>
    optimize the frameworks
   </strong>
   that improve merchant onboarding, retention, and lifecycle management.
  </li>
  <li>
   <strong>
    Predictive Analytics &amp; Storytelling:
   </strong>
   Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
  </li>
  <li>
   <strong>
    Mentorship &amp; Team Scaling:
   </strong>
   As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
  </li>
  <li>
   <strong>
    High-Stakes Negotiation:
   </strong>
   Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   <strong>
    2&ndash;5+ years
   </strong>
   of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
  </li>
  <li>
   <strong>
    Commercial Expertise:
   </strong>
   A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
  </li>
  <li>
   <strong>
    Advanced Analytical Rigor:
   </strong>
   Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
  </li>
  <li>
   <strong>
    Influential Communication:
   </strong>
   Exceptional negotiation and presentation skills in both
   <strong>
    Arabic and English
   </strong>
   , with the ability to influence C-level stakeholders.
  </li>
  <li>
   <strong>
    Leadership Qualities:
   </strong>
   Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
 </strong>
 <ul>
  <li>
   Deep expertise in the
   <strong>
    KSA retail and e-commerce landscape
   </strong>
   .
  </li>
  <li>
   Experience in
   <strong>
    process automation
   </strong>
   or building CRM workflows from scratch.
  </li>
  <li>
   Advanced technical knowledge of payment integrations and API-led products.
  </li>
  <li>
   A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
   <br/>
  </li>
 </ul>
</div>


Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
<b>
Workspace Type:</b> [Onsite - Riyadh]<br>
</div><div>
<br>
<b>Department:</b> Key Account Management<br>
</div><div>
<br>
As an Account Management Specialist, you are a <b>senior strategic anchor</b> within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a <b>commercial architect</b> for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.</div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Strategic Portfolio Mastery:</b> Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.</li>
<li><b>Executive-Level Alliances:</b> Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.</li>
<li><b>Operational &amp; Project Architecture:</b> Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will <b>optimize the frameworks</b> that improve merchant onboarding, retention, and lifecycle management.</li>
<li><b>Predictive Analytics &amp; Storytelling:</b> Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.</li>
<li><b>Mentorship &amp; Team Scaling:</b> As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized &quot;best practices.&quot;</li>
<li><b>High-Stakes Negotiation:</b> Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Education:</b> Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.</li>
<li><b>Experience:</b> <b>2&ndash;5+ years</b> of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).</li>
<li><b>Commercial Expertise:</b> A documented history of significantly growing high-value portfolios and exceeding complex KPIs.</li>
<li><b>Advanced Analytical Rigor:</b> Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.</li>
<li><b>Influential Communication:</b> Exceptional negotiation and presentation skills in both <b>Arabic and English</b>, with the ability to influence C-level stakeholders.</li>
<li><b>Leadership Qualities:</b> Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.<br>
</li></ul><ul><li>Deep expertise in the <b>KSA retail and e-commerce landscape</b>.</li>
<li>Experience in <b>process automation</b> or building CRM workflows from scratch.</li>
<li>Advanced technical knowledge of payment integrations and API-led products.</li>
<li>A &quot;builder&quot; mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

<div>
 <strong>
  Department:
 </strong>
 Account Management
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Reporting To:
 </strong>
 Noura Alrasheed
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 Skills, Knowledge &amp; Expertise
 <br/>
 <br/>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
</div>


Account Management Executive

<div>
 <p>
  <strong>
   Department:
  </strong>
  Account Management
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Client Relationship Management:
 </strong>
 Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.
 <br/>
 <br/>
 <strong>
  Client Onboarding:
 </strong>
 Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.
 <br/>
 <br/>
 <strong>
  Account Monitoring:
 </strong>
 Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.
 <br/>
 <br/>
 <strong>
  Upsell and x-sell:
 </strong>
 increase client revenue and enhance client satisfaction by providing personalized recommendations.
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.
 <br/>
 <br/>
 <strong>
  Problem Solving:
 </strong>
 Proactively identify and resolve any client concerns or issues in a timely and effective manner.
 <br/>
 <br/>
 <strong>
  Product Knowledge:
 </strong>
 Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.
 <br/>
 <br/>
 <strong>
  Collaboration:
 </strong>
 Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.
 <br/>
 <strong>
  Documentation:
 </strong>
 Maintain accurate client interactions, transactions, and communications records in our CRM system.
 <br/>
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Skills, Knowledge &amp; Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
 </strong>
 Fresh graduate in business administration, Finance, Economics, or a related field.
 <br/>
 <br/>
 <strong>
  Language:
 </strong>
 Bi-lingual Arabic and English speakers are required.
 <br/>
 <br/>
 <strong>
  Communication Skills:
 </strong>
 Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.
 <br/>
 <br/>
 <strong>
  Interpersonal Skills:
 </strong>
 Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.
 <br/>
 <br/>
 <strong>
  Problem-Solving Abilities:
 </strong>
 Proactive problem-solving skills with the ability to identify issues and develop effective solutions.
 <br/>
 <br/>
 <strong>
  Organisational Skills:
 </strong>
 Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
 <br/>
 <br/>
 <strong>
  Cross-Functional Collaboration:
 </strong>
 Ability to work collaboratively in a team environment while working independently when necessary.
 <br/>
 <br/>
 <strong>
  Tech Savvy:
 </strong>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.
 <br/>
 <br/>
 <strong>
  Interest in FinTech:
 </strong>
 A keen interest in financial technology and a desire to learn and grow within the industry.
 <br/>
</div>


Confidential

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  The Account Manager is responsible for managing and growing a portfolio of B2B clients by delivering telecom and ICT solutions that meet their business needs. The role focuses on building strong relationships, maximizing revenue, ensuring customer satisfaction, and supporting digital transformation initiatives for enterprise customers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Client Relationship Management
  </strong>
 </p>
 <ul>
  <li>
   Build, maintain, and strengthen long-term relationships with key enterprise accounts.
  </li>
  <li>
   Serve as the primary point of contact for the customer, ensuring timely support and communication.
  </li>
  <li>
   Conduct regular business reviews to understand customer needs, challenges, and future plans.
  </li>
 </ul>
 <p>
  <strong>
   2. Sales &amp; Revenue Growth
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute account plans to achieve sales targets, revenue growth, and profitability.
  </li>
  <li>
   Identify upselling and cross-selling opportunities across Telecom &amp; ICT product lines (Connectivity, Cloud, Cybersecurity, Data Center, IoT, Managed Services).
  </li>
  <li>
   Drive the end-to-end sales cycle from lead generation to contract signature.
  </li>
 </ul>
 <p>
  <strong>
   3. Solution Development &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with internal teams (Pre-Sales, Technology, Product, Finance) to design customized solutions.
  </li>
  <li>
   Ensure proposed solutions align with customer requirements and budget.
  </li>
  <li>
   Prepare technical and commercial proposals, RFP responses, and presentations.
  </li>
 </ul>
 <p>
  <strong>
   4. Service Delivery &amp; Customer Experience
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with Operations and Service Delivery teams to ensure smooth implementation of services.
  </li>
  <li>
   Monitor service performance and ensure SLAs are met.
  </li>
  <li>
   Resolve escalations and ensure high customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   5. Market &amp; Industry Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Stay updated on telecom &amp; ICT market trends, competitor offerings, and emerging technologies.
  </li>
  <li>
   Provide insights and feedback to Product and Management teams to enhance offerings.
  </li>
 </ul>
 <p>
  <strong>
   6. Reporting &amp; Documentation
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate account information on CRM systems.
  </li>
  <li>
   Deliver periodic reports on account performance, pipeline, and forecasting.
  </li>
  <li>
   Ensure contract renewal and timely collection of payments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, IT, Computer Science, Telecommunications, or related field.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   2&ndash;5 years of experience in Account Management or B2B Sales within Telecom, ICT, or Technology industries.
  </li>
  <li>
   Experience handling enterprise accounts is preferred.
  </li>
 </ul>
 <p>
 </p>
</div>


Account Manager (Telecom & ICT)

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
 As an Account Management Executive at Tabby, you will play a crucial role in fostering strong relationships with our clients. You will be responsible for ensuring client satisfaction, driving engagement, and maximising the value they receive from our services. This internship offers hands-on experience in account management within the dynamic and innovative realm of financial technology.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><br>
<b>
Client Relationship Management:</b> Build and maintain strong, trusting relationships with clients, serving as their primary point of contact.</div><div></div><div><br>
<b>
Client Onboarding:</b> Assist in onboarding new clients, ensuring a smooth transition and understanding of our products and services.</div><div></div><div><br>
<b>
Account Monitoring:</b> Monitor client accounts regularly to identify potential issues, opportunities, or areas for improvement.</div><div></div><div><br>
<b>
Upsell and x-sell: </b>increase client revenue and enhance client satisfaction by providing personalized recommendations.</div><div></div><div><br>
<b>
Communication:</b> Communicate with clients via phone, email, and in-person meetings to address inquiries, provide updates, and gather feedback.</div><div></div><div><br>
<b>
Problem Solving:</b> Proactively identify and resolve any client concerns or issues in a timely and effective manner.</div><div></div><div><br>
<b>
Product Knowledge:</b> Develop a deep understanding of our products and services to communicate their value propositions to clients effectively.</div><div></div><div><br>
<b>
Collaboration:</b> Collaborate with internal sales, marketing, and product development teams to meet client needs and communicate feedback effectively.</div><div>
<b>Documentation:</b> Maintain accurate client interactions, transactions, and communications records in our CRM system.</div><div></div><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Skills, Knowledge &amp; Expertise</b></h3><div><br>
<b>
Education:</b> Fresh graduate in business administration, Finance, Economics, or a related field.</div><div></div><div><br>
<b>
Language: </b>Bi-lingual Arabic and English speakers are required.</div><div></div><div><br>
<b>
Communication Skills:</b> Excellent verbal and written communication skills with the ability to articulate complex ideas clearly and effectively.</div><div></div><div><br>
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Interpersonal Skills:</b> Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues.</div><div></div><div><br>
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Problem-Solving Abilities:</b> Proactive problem-solving skills with the ability to identify issues and develop effective solutions.</div><div></div><div><br>
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Organisational Skills:</b> Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.</div><div></div><div><br>
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Cross-Functional Collaboration: </b>Ability to work collaboratively in a team environment while working independently when necessary.</div><div></div><div><br>
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Tech Savvy:</b> Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is preferred.</div><div></div><div><br>
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Interest in FinTech:</b> A keen interest in financial technology and a desire to learn and grow within the industry.</div><br>
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<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
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The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
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Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
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Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

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