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application support engineer

DeepSource Technologies

<div>Role Overview 
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities<ul><li>Provide second-level support for Linux and Windows platforms</li><li>Perform advanced system and application monitoring &amp; analysis</li><li>Troubleshoot OS, application, and connectivity issues</li><li>Manage incidents through ticketing tools and ensure SLA adherence</li><li>Support on-site technical interventions when required</li><li>Collaborate with higher support tiers and vendors</li><li>Communicate directly with clients for issue handling and updates</li><li>Contribute to operational improvements and preventive actions</li></ul> 
Requirements<ul><li> 
Strong Linux / Windows administration experience</li><li>Solid understanding of monitoring and performance analysis</li><li>Good networking troubleshooting capabilities</li><li>Experience with ticketing / ITSM tools</li><li>Strong English fluency</li><li>Strong communication &amp; client-facing skills</li><li>Saudi National</li></ul></div>

L2 Support Engineer (Saudi National) - Riyadh,KSA

<div>Role Overview 
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities<ul><li>Provide first-level support for Linux and Windows systems</li><li>Monitor systems and applications to ensure availability and performance</li><li>Perform basic network checks and troubleshooting</li><li>Handle incidents and requests via ticketing tools</li><li>Support on-site operational activities as required</li><li>Escalate complex issues to higher support tiers</li><li>Communicate effectively with clients and internal teams</li></ul> 
Requirements<ul><li> 
Basic Linux / Windows administration knowledge</li><li>Understanding of system &amp; application monitoring</li><li>Basic networking fundamentals</li><li>Experience with ticketing / ITSM tools is preferred</li><li>Strong English fluency</li><li>Good communication and interpersonal skills</li><li>Saudi National</li></ul></div>

L1 Support Engineer - Saudi National - Riyadh, KSA

DXC Technology

<div>
 
 Job Description
 
 
 
 Job Summary
 
 
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 
 
 Key Responsibilities
 
 
 Issue Investigation &amp; Resolution
 
 
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 
 
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 
 
 Conduct detailed log analysis, SQL/database checks, and API validation.
 
 
 Incident Management
 
 
 Classify and prioritize incidents based on severity and business impact.
 
 
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 
 
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 
 
 User Support &amp; Communication
 
 
 Communicate with business users or clients to gather additional information when needed.
 
 
 Provide workarounds or solutions while permanent fixes are being developed.
 
 
 Maintain knowledge base and support documentation.
 
 
 Technical Tasks
 
 
 Prepare scripts or SQL queries to validate data or resolve issues.
 
 
 Perform basic configuration changes or updates in non-production environments.
 
 
 Conduct release verification and smoke testing after deployments.
 
 
 Continuous Improvement
 
 
 Analyze recurring issues to suggest long-term fixes or enhancements.
 
 
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 
 Skills &amp; Qualifications
 
 
 
 Technical Skills:
 
 
 Strong understanding of various technologies (Java, .net and visual basic)
 
 
 Experience with web application architectures (e.g., client/server, REST APIs).
 
 
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 
 
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 
 
 
 Soft Skills
 
 
 
 Strong analytical and problem-solving skills.
 
 
 Excellent communication and documentation abilities.
 
 
 Ability to work independently and under pressure.
 
 
 Communication: Slack, Microsoft Teams, Email
 
 
 Code/CI: Git, Jenkins, GitHub Actions
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

RR-0203394 - Associate Manager Software Engineering

<div>Job Summary:
DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.
Key Responsibilities:<ul><li>
Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.</li><li>
Diagnose and troubleshoot hardware and software issues.</li><li>
Assist in the setup, configuration, and installation of software applications and systems.</li><li>
Document and track all support requests in the ticketing system.</li><li>
Escalate complex issues to higher-level support teams when necessary.</li><li>
Provide clear and concise communication to customers regarding the status of their requests.</li><li>
Contribute to the development of knowledge base articles and documentation for common issues and solutions.</li><li>
Participate in training sessions to enhance technical skills and knowledge about company products and services.</li></ul> 

Requirements 
<ul>
<li>Education:</li>
<li><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
</ul></li><li>Experience:</li>
<li><ul><li>1-2 years of technical support experience, preferably in an IT helpdesk or support role.</li>
</ul></li><li>Technical Skills:</li>
<li><ul><li>Basic knowledge of operating systems (Windows, Linux) and common software applications.</li>
<li>Familiarity with network concepts and troubleshooting.</li>
<li>Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.</li>
</ul></li><li>Soft Skills:</li>
<li><ul><li>Strong problem-solving and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
</ul></li><li>Languages:</li>
<li><ul><li>Fluency in Arabic and English is required.</li></ul></li></ul></div>

Support Engineer L1 - Saudi National - Jeddah,KSA

HCLTech

<div>
 
 
 Position : Technical L2 Support Consultant - ASP .net
 
 
 
 
 Experience : 3+ Years
 
 
 
 
 Language : Arabic (Proficiency 9+)
 
 
 
 
 English (Proficiency &ndash; 7+)
 
 
 
 
 
 
 
 JD :
 
 
 
 As a Technical Team Member, he/ She has to perform below roles &amp; responsibilities (but not limited to)
 
 <ul>
 <li>
 Communicate with Development Team/Other Operation Team for Application related issue, enhancement, releases, pushing Bug to development team.
 </li>
 <li>
 Planning &amp; Coordinating the CR Deployment
 </li>
 <li>
 Attend Tab and Cab meeting and coordinate with the relevant team
 </li>
 <li>
 Monitoring Incidents/ WO/ Task and resolving them within SLA and with good resolution comments,
 </li>
 <li>
 Provide technical support in resolving tickets focusing on P1 &amp; P2
 </li>
 <li>
 Ticket Analysis and Support Doc (run book, SOP, Server details) updation
 </li>
 <li>
 Monitoring and achieving all the Application Operation SLA
 </li>
 <li>
 Adhere to the Process.
 </li>
 <li>
 Problem Management, Providing RCA for PI (Reactive &amp; Proactive)
 </li>
 <li>
 Knowledge Transfer within the team
 </li>
 </ul>
 
 
 
 
 
 Skills :
 
 
 
 
 Must Have:
 
 
 
 
 
 
 1.
 
 DotNet
 
 Core &amp; Framework
 
 
 2.
 
 MSQSL
 
 : Capable of writing simple to very complex queries
 
 
 Knowledge of Index, DML &amp; DDL Statements
 
 
 3. IIS Knowledge
 
 
 4. Able to troubleshoot issue, analyze Logs &amp; good problem-solving ability
 
 
 5. ITIL Knowledge, ready to work in Application support environment with tight deadlines &amp; availability
 
 
 6. Should be able to handle the pressure and take decision
 
 
 7. Good in Documentation
 
 
 
 
 
 
 Good To Have
 
 
 
 1. Network &amp; Security Knowledge
 
 
 2. Windows knowledge
 
 
 3. Reporting knowledge
 
</div>

Dotnet Developer ASP.net

TAWANTECH

<div>Job Summary
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.
Key Responsibilities<ul><li>
Provide production support and incident resolution (SLA-driven).
</li><li>Monitor fraud alerts, transactions, and system performance.
</li><li>Troubleshoot application, database, and integration issues.
</li><li>Support system upgrades, patches, and deployments.
</li><li>Perform root cause analysis (RCA).
</li><li>Coordinate with fraud operations, core banking, and IT teams.</li></ul> 

Requirements 
 
Requirements<ul><li>
5+ years in banking application support.
</li><li>Hands-on experience with FALCON Fraud Management System.
</li><li>Strong SQL and Unix/Linux knowledge.
</li><li>Understanding of fraud monitoring (cards &amp; digital payments).
</li><li>Familiar with ITIL processes.</li></ul></div>

Senior Support Engineer

Helpline Group

Location: Riyadh, Saudi ArabiaWe are looking for a qualified Civil / Infrastructure Engineer to join our team in Riyadh.Requirements:<ul><li>Must be a Saudi Citizen</li><li>Registered with the Saudi Council of Engineers (SCE) as a Professional Engineer</li><li>Bachelor&rsquo;s degree in Civil Engineering</li><li>Minimum 5+ years of experience in infrastructure projects</li><li>Strong knowledge of local regulations and project standards</li><li>Ability to manage site activities, contractors, and project timelines</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you a Saudi Citizen?</li></ul>License/Certification:<ul><li>SCE as a Professional Engineer (Required)</li></ul>

Civil / Infrastructure Engineer

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