senior sales engineer

application developer

sales engineer

system engineer

technical account manager

application support engineer

Tamara

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs.
 </p>
 <p>
  Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Role
  </strong>
 </p>
 <p>
  We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.
 </p>
 <p>
  You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.
 </p>
 <p>
  You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support
  <strong>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
  </li>
  <li>
   Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
  </li>
  <li>
   Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
  </li>
  <li>
   Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
  </li>
  <li>
   Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
  </li>
 </ul>
 <p>
  <strong>
   Your Expertise:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.
  </li>
  <li>
   Previous experience in technical support roles is required.
  </li>
  <li>
   Advanced understanding and experience in SQL.
  </li>
  <li>
   Strong problem-solving skills and a willingness to learn new technologies.
  </li>
  <li>
   Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
  </li>
  <li>
   Customer-focused mindset with a dedication to providing exceptional service and support.
  </li>
  <li>
   Ability to work independently as well as part of a team in a fast-paced environment.
  </li>
  <li>
   Proficiency in using support ticketing systems and other relevant software tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  All qualified individuals are encouraged to apply.
 </p>
</div>


Application Support Engineer

CodeNinja

About the Company
<br>Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
<br><br>
About the role
<br>We are looking for a Application / Production Support Engineer with strong expertise in Open Banking, production support, and incident resolution. The ideal candidate will have 8+ years of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is onsite in KSA and requires readiness to provide after-hours support for high-priority incidents.
<br><br>
Key Responsibilities
<br><ul>
<li>Serve as the primary production support for Open Banking, including after working hours.</li>
<li>Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence.</li>
<li>Facilitate between Business teams and the APIC team for DR and Production Support activities.</li>
<li>Generate SAMA Monthly APIC Reports.</li>
<li>Provide technical development support in Open Banking programs.</li>
<li>Provide L1/L2 technical support for Open Finance applications.</li>
<li>Integrate microservices hosted on OpenShift and related clusters.</li>
<li>Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions.</li>
<li>Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams.</li>
<li>Support deployments, environment maintenance, and DR activities in line with change management processes.</li>
<li>Ensure application stability, security compliance, and adherence to operational standards.</li>
<li>Maintain detailed runbooks, deployment records, and readiness checklists.</li>
<li>Drive continuous improvement in service reliability, automation, and support processes.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>8+ years of experience in Application Support, Production Support, or related roles.</li>
<li>Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems.</li>
<li>Hands-on experience supporting microservices and OpenShift-based environments.</li>
<li>Strong understanding of incident management, problem resolution, and production stability practices.</li>
<li>Experience with monitoring tools, log analysis, and performance troubleshooting.</li>
<li>Knowledge of DR procedures, environment management, and change management workflows.</li>
<li>Ability to collaborate with development, infrastructure, middleware, and business teams.</li>
<li>Strong analytical, communication, and documentation skills.</li>
<li>Experience in banking or financial domain preferred.</li>
<li>Willingness to provide after-hours support as required.</li>
</ul>
Why Join Us
<br><ul>
<li>Work on large-scale Open Banking and Open Finance production environments.</li>
<li>High-impact role ensuring stability of mission-critical banking systems.</li>
<li>Collaborative environment with exposure to cross-functional engineering teams.</li>
<li>Opportunities for growth in SRE, DevOps, and advanced production engineering roles.</li>
<li>Be part of cutting-edge digital banking initiatives within the KSA market.</li>
</ul>
Disclaimer
<br>CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Application / Production Support Engineer

Leuwint technologies

<p>We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.</p><p>Key Responsibilities</p><ul><li>Minimum 8+ years of experience in relevant field</li><li>Act as the primary production support engineer for Open Banking, including handling after-hours support.</li></ul><ul><li>Provide L1/L2 technical support for Open Finance applications.</li></ul><ul><li>Successfully resolve technical incidents raised by TPPs, PASPs, and in <i>SAMA Confluence</i>.</li></ul><ul><li>Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.</li></ul><ul><li>Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.</li></ul><ul><li>Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.</li></ul><ul><li>Support integrations of microservices hosted on OpenShift and related clusters.</li></ul><ul><li>Assist with technical development for Open Banking programs.</li></ul><ul><li>Support deployments, maintenance of environments, and DR operations following approved change management processes.</li></ul><ul><li>Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.</li></ul><ul><li>Generate and manage monthly SAMA APIC reports.</li></ul><ul><li>Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.</li></ul><p>Job Type: Full-time</p>

Application And Production Support Engineer

Holool Aloula (NCBS National Company for Business Solutions)

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  The Systems Engineer is responsible for implementing, maintaining, and supporting enterprise systems and applications, with a focus on Liferay, Odoo, Maximo, and Java-based platforms. The role ensures system availability, performance, integration, and continuous improvement to support business operations.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Systems Administration
  </strong>
 </p>
 <ul>
  <li>
   Install, configure, and maintain enterprise systems including Liferay, Odoo, and Maximo.
  </li>
  <li>
   Monitor system performance, troubleshoot issues, and ensure high system availability.
  </li>
  <li>
   Perform upgrades, patches, and release deployments for supported applications.
  </li>
  <li>
   Manage user access, permissions, and security configurations.
  </li>
  <li>
   Maintain system documentation, architecture diagrams, and operational procedures.
  </li>
 </ul>
 <p>
  <strong>
   Application Support &amp; Development
  </strong>
 </p>
 <ul>
  <li>
   Provide operational support for Java-based applications, including troubleshooting and performance optimization.
  </li>
  <li>
   Support application integration, APIs, and data flows between systems.
  </li>
  <li>
   Work with development teams to support customizations, extensions, and new features.
  </li>
  <li>
   Develop and maintain scripts or automation tools to improve operational efficiency.
  </li>
 </ul>
 <p>
  <strong>
   Service Management
  </strong>
 </p>
 <ul>
  <li>
   Provide L2/L3 support for system incidents, service requests, and change requests.
  </li>
  <li>
   Collaborate with vendors and internal teams for problem resolution and enhancements.
  </li>
  <li>
   Participate in IT projects covering system implementation, migration, and integration.
  </li>
  <li>
   Ensure compliance with security standards and IT policies.
  </li>
 </ul>
 <p>
  <strong>
   Maintenance &amp; Optimization
  </strong>
 </p>
 <ul>
  <li>
   Conduct system capacity planning and performance monitoring.
  </li>
  <li>
   Support backup/restore procedures, DR testing, and business continuity initiatives.
  </li>
  <li>
   Recommend improvements to system reliability, maintainability, and security.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or related field.
  </li>
  <li>
   2&ndash;4 years experience supporting enterprise applications and systems.
  </li>
  <li>
   Knowledge and hands-on experience with:
  </li>
  <li>
   <strong>
    Liferay DXP
   </strong>
  </li>
  <li>
   <strong>
    Odoo
   </strong>
  </li>
  <li>
   <strong>
    Maximo
   </strong>
  </li>
  <li>
   <strong>
    Java-based applications
   </strong>
  </li>
  <li>
   Familiarity with Linux/Windows OS administration.
  </li>
  <li>
   Basic understanding of relational databases (e.g., MySQL, Oracle, PostgreSQL).
  </li>
  <li>
   Experience with system monitoring, troubleshooting, and performance optimization.
  </li>
  <li>
   Understanding of APIs, Web Services (REST/SOAP), and integration concepts.
  </li>
  <li>
   Strong communication and documentation skills.
  </li>
 </ul>
</div>


System Engineer

DXC Technology

<div><p><b>Job Description:</b></p><ul><li><div><b>
Project Description:</b><div><div><div><div>
Role Overview:<br>
We are hiring a Mid-Level Support Engineer to manage and optimize our monitoring framework using OpenText (OBM, APM, SiteScope, OO &amp; NNMi), Dynatrace, and SolarWinds. This role will focus on proactive monitoring, root cause analysis, automation, and service improvements across critical IT infrastructure and applications.</div></div></div></div></div></li><li><div><b>
Responsibilities:</b><div><div><div><div>
Key Responsibilities:<br>
<ul><li>Configure, tune, and optimize monitoring rules, dashboards, and alerts across OBM, Dynatrace, and SolarWinds.</li><li>Perform deep-dive analysis of recurring incidents and drive problem resolution.</li><li>Collaborate with development, infrastructure, and DevOps teams to improve observability and reduce noise in monitoring.</li><li>Develop custom scripts and automation for monitoring integrations and alert enrichment.</li><li>Conduct capacity planning, performance tuning, and predictive analysis using monitoring tools.</li><li>Mentor and support L1/L2 engineers in troubleshooting and escalations.</li><li>Participate in on-call support for high-priority incidents.</li><li>Proficient in configuring and tuning monitoring policies in HP Sitescope for diverse infra/app components.</li><li>Hands-on experience creating and enhancing workflows in HP Operations Orchestration (OO) for automation.</li><li>Skilled in leveraging HP Service Manager (SM) and Service Portal for problem management and stakeholder reporting.</li></ul></div></div></div></div></div></li><li><div><b>
Mandatory Skills Description:</b><div><div><div><div>
Required Skills:<br>
<ul><li>Strong working knowledge of application &amp; infrastructure monitoring tools (OBM, Dynatrace, SolarWinds).</li><li>Good understanding of APM, NPM, SNMP, WMI, and log monitoring techniques.</li><li>Scripting knowledge (PowerShell, Python, or Shell) for automation of monitoring tasks.</li><li>Hands-on experience with incident, problem, and change management.</li><li>Strong troubleshooting and analytical skills across infrastructure layers (network, server, middleware, DB, app).</li></ul><br>
Experience: 3&ndash;6 years in IT monitoring, infrastructure, or application support.</div></div></div></div></div></li></ul><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Monitoring Tools Engineer

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 <br/>
 <br/>
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ready to work with the product support team.
  </li>
  <li>
   Provide immediate response to customer inquiries in accordance with service standards.
  </li>
  <li>
   Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
  </li>
  <li>
   High debugging and troubleshooting skills to identify the application issues.
  </li>
  <li>
   Supporting the application support team troubleshooting the reported issues.
  </li>
  <li>
   Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
  </li>
  <li>
   Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
  </li>
  <li>
   Escalate Open (unresolved) problems in accordance with current policies and procedures.
  </li>
  <li>
   Participate of preparing training materials for technical courses such as system custom development or reporting.
  </li>
  <li>
   Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
  </li>
  <li>
   Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
  </li>
  <li>
   Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
  </li>
  <li>
   Participate in on-site technical training if required.
  </li>
  <li>
   Participate in on-site technical support if required.
  </li>
  <li>
   Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
  </li>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
  </li>
  <li>
   Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Preferably experience with Hospital&rsquo;s business workflows.
  </li>
  <li>
   Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
  </li>
  <li>
   Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
  </li>
  <li>
   Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
  </li>
  <li>
   Experience of web-oriented languages, including HTML, and Java script.
  </li>
  <li>
   Experience with SQL, data analysis and database methodologies
  </li>
  <li>
   Preferably experience with HL7 technologies.
  </li>
  <li>
   Knowledge of programming languages &ndash; ideally Java or C++
  </li>
  <li>
   Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
  </li>
  <li>
   Experience with data analysis and database methodologies
  </li>
  <li>
   Be able to design and write technical documents.
  </li>
  <li>
   Well-versed in Internet / Intranet concepts and Microsoft IIS.
  </li>
  <li>
   Preferably experience within InterSystems products (IRIS, Ensemble) is required.
  </li>
  <li>
   BS or MS in Computer Science or equivalent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About InterSystems
  <br/>
  <br/>
 </strong>
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 <strong>
  InterSystems.com
 </strong>
 .
</div>


Technical Support Specialist

<div><p><b>Job Description:</b></p><h1 class="jobSectionHeader"><b>
Job Summary</b></h1><h1 class="jobSectionHeader"><b>
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.</b></h1><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><h1 class="jobSectionHeader"><b>
Issue Investigation &amp; Resolution</b></h1><h1 class="jobSectionHeader"><b>
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.</b></h1><h1 class="jobSectionHeader"><b>
Reproduce issues in test/staging environments to identify bugs or misconfigurations.</b></h1><h1 class="jobSectionHeader"><b>
Conduct detailed log analysis, SQL/database checks, and API validation.</b></h1><h1 class="jobSectionHeader"><b>
Incident Management</b></h1><h1 class="jobSectionHeader"><b>
Classify and prioritize incidents based on severity and business impact.</b></h1><h1 class="jobSectionHeader"><b>
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.</b></h1><h1 class="jobSectionHeader"><b>
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>User Support &amp; Communication</b></h1><h1 class="jobSectionHeader"><b>
Communicate with business users or clients to gather additional information when needed.</b></h1><h1 class="jobSectionHeader"><b>
Provide workarounds or solutions while permanent fixes are being developed.</b></h1><h1 class="jobSectionHeader"><b>
Maintain knowledge base and support documentation.</b></h1><h1 class="jobSectionHeader"><b>
Technical Tasks</b></h1><h1 class="jobSectionHeader"><b>
Prepare scripts or SQL queries to validate data or resolve issues.</b></h1><h1 class="jobSectionHeader"><b>
Perform basic configuration changes or updates in non-production environments.</b></h1><h1 class="jobSectionHeader"><b>
Conduct release verification and smoke testing after deployments.</b></h1><h1 class="jobSectionHeader"><b>
Continuous Improvement</b></h1><h1 class="jobSectionHeader"><b>
Analyze recurring issues to suggest long-term fixes or enhancements.</b></h1><h1 class="jobSectionHeader"><b>
Provide feedback to development/QA teams to improve application stability and usability.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Skills &amp; Qualifications</b></h1><h1 class="jobSectionHeader"><b>
Technical Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong understanding of various technologies (Java, .net and visual basic)</b></h1><h1 class="jobSectionHeader"><b>
Experience with web application architectures (e.g., client/server, REST APIs).</b></h1><h1 class="jobSectionHeader"><b>
Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.</b></h1><h1 class="jobSectionHeader"><b>
Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.</b></h1><h1 class="jobSectionHeader"><b>
 </b><b>Soft Skills:</b></h1><h1 class="jobSectionHeader"><b>
Strong analytical and problem-solving skills.</b></h1><h1 class="jobSectionHeader"><b>
Excellent communication and documentation abilities.</b></h1><h1 class="jobSectionHeader"><b>
Ability to work independently and under pressure.</b></h1><h1 class="jobSectionHeader"><b>
Communication: Slack, Microsoft Teams, Email</b></h1><h1 class="jobSectionHeader"><b>
Code/CI: Git, Jenkins, GitHub Actions</b></h1><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

RR-0203394 - Associate Manager Software Engineering

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