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guest operations manager

Hilton

<div>
 An Guest Operations Manager is responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience while working across departments to ensure well executed events.
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 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As an Guest Operations Manager, you will be responsible for ensuring all operations and guest service functions are carried out to deliver an excellent guest experience. An Guest Operations Manager will also be required to liaise with the Operation and Maintenance teams to ensure well executed events. Specifically, you will be responsible for performing the following tasks to the highest standards:
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   Ensure all operations and guest service functions are carried out as per the guest's instructions, with efficient use of resources and technical equipment
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   Ensuring all departments are kept informed of guest needs and feedback
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   Support Operations Management team to respond immediately to changes received
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   Ensure high levels of communication are maintained between the Operations Department and other departments
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   Assist in ensuring all function spaces are well maintained and complete monthly maintenance checks of all function spaces with the Operations Manager; develop maintenance program with in-house technicians and contractors
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   Liaise daily with the engineering department to ensure equipment is in place and provide feedback on overall performance and availability
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   Ensure relevant members of the team are fully trained in all aspects of the job i.e. technical equipment, knowledge of space and food offerings etc.), and that ongoing training is in place
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   Guest Operations Manager with training needs and development
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   Maintain good communication and work relationships in all hotel areas
  </li>
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   Ensure that staffing levels are maintained
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   Comply with hotel security, fire regulations and all health and safety legislation
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  <li>
   Be environmentally aware
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  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Guest Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
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   Customer Service experience in supervisory or higher capacity
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   Ability to listen and respond to demanding guest needs
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   Excellent leadership skills
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   Excellent interpersonal and communication skills
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   Accountable and resilient
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   Committed to delivering high levels of customer service
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   Ability to work under pressure
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   Flexibility to respond to a range of different work situations
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  <li>
   Excellent grooming standards
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  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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   Previous experience in similar role
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   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Passion for delivering exceptional levels of guest service
  </li>
  <li>
   High level of IT proficiency
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   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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  Work Locations
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 </strong>
 Hampton by Hilton Zeytinburnu
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  Schedule
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 Full-time
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  Brand
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 Hampton by Hilton
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  Job
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 Guest Services, Operations, and Front Office
</div>


Guest Operations Manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25166174<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Supporting Property Operations and Guest Relations Needs</b></p>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Supporting Profitability Goals</b></p>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul><p><br>
</p><p><b>Managing the Guest Experience</b></p>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul><p><br>
</p><p><b>Assisting Human Resources Activities</b></p>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures employees are cross-trained to support successfully daily operations.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Duty Manager

<div><b>Additional Information</b><br>
<b>Job Number</b>25163136<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Monitoring Property Operations</b></p>
<ul><li>Monitors and ensures compliance with all Guidelines to Operations.</li></ul>
<ul><li>Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).</li></ul>
<ul><li>Ensures employees are working in a safe environment.</li></ul>
<ul><li>Manages all period-end inventories.</li></ul><p><br>
</p><p><b>Supporting Profitability and Revenue Goals</b></p>
<ul><li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul>
<ul><li>Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.</li></ul>
<ul><li>Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.</li></ul>
<ul><li>Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.</li></ul>
<ul><li>Administers plans and actions to keep chargebacks and rebates to a minimum.</li></ul>
<ul><li>Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.</li></ul>
<ul><li>Manages employee hours.</li></ul>
<ul><li>Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.</li></ul><p><br>
</p><p><b>Supporting Human Resources Activities</b></p>
<ul><li>Promotes participation in property safety-related programs.</li></ul>
<ul><li>Monitors employee attendance and records absences/tardiness.</li></ul>
<ul><li>Promotes teamwork and employee morale.</li></ul>
<ul><li>Keeps employees informed regarding new operational procedures, standards, or programs.</li></ul>
<ul><li>Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).</li></ul>
<ul><li>Ensures all employees have complete knowledge of emergency procedures.</li></ul>
<ul><li>Encourages employee relations through gifts, parties, outings.</li></ul>
<ul><li>Creates incentives that will promote better service and profit for the property.</li></ul>
<ul><li>Assists operations manager in processing employee payroll weekly.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Night Manager I

Swissôtel

<div><b>&#304;&#351; Tan&#305;m&#305;</b><ul><li><p><br>
To consistently offer professional, friendly, and engaging service to all guests</p></li><li><p>
To assist the Spa Manager in the <b>day-to-day operations</b> of the Spa and Fitness areas, ensuring all service standards are met</p></li><li><p>
To <b>supervise Spa &amp; Fitness staff</b>, ensuring smooth daily operations and team motivation</p></li><li><p>
To <b>support the promotion and selling</b> of Spa and Fitness programs to individual guests and groups</p></li><li><p>
To handle guest feedback and ensure a high level of guest satisfaction</p></li><li><p>
To assist with administrative and operational tasks as required by management</p></li></ul><b><br>
Nitelikler</b><ul><li><p><br>
Previous supervisory or team leader experience within a <b>Spa or Fitness Facility</b>, preferably in a multinational environment</p></li><li><p>
Background in <b>Sports Management, Fitness, Public Relations</b> or<b>Hospitality</b> fields will be considered an asset</p></li><li><p>
University/College degree in <b>Tourism/Hotel Management</b>, <b>Sports Management</b>, or related disciplines is required</p></li><li><p>
Computer literacy in <b>Microsoft Windows applications</b> is required</p></li><li><p>
Strong sense of teamwork and ability to motivate team members</p></li><li><p>
Excellent guest relations and customer service approach</p></li><li><p><b>
Energetic, sportive, and outgoing personality</b> suitable for a wellness &amp; leisure environmen</p></li></ul></div>

SPA Supervisor

Accor

<div><b>Company Description</b><p><br>
The Grand Tarabya Managed by Accor</p><p>
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced and visionary Hotel Manager to lead our prestigious hotel in the heart of Istanbul, Turkey. As the Hotel Manager, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth in this vibrant, culturally rich city.</p><ul><li>
Oversee and optimize the daily operations of all hotel departments, including Rooms, Food &amp; Beverage, Culinary, Housekeeping, and Guest Services</li><li>
Develop and implement strategic plans to achieve financial goals, increase RevPAR, and maintain high guest satisfaction scores</li><li>
Lead, mentor, and inspire a diverse team of department heads and staff to deliver outstanding service and maintain brand standards</li><li>
Analyze financial reports, P&amp;L statements, and key performance indicators to make data-driven decisions and improve profitability</li><li>
Collaborate with Sales and Marketing teams to develop and execute innovative strategies for attracting and retaining guests</li><li>
Ensure compliance with local regulations and industry standards while maintaining the highest levels of safety and security</li><li>
Build and maintain strong relationships with key stakeholders, including guests, corporate clients, and local partners</li><li>
Continuously seek opportunities for service improvements and implement best practices in hotel management</li><li>
Represent the hotel at industry events and in the local community to enhance its reputation and visibility</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management or related field from a reputable hotel school; advanced degree preferred</li><li>
Minimum of 5 years of experience in luxury hotel management, with a strong background in Rooms and/or F&amp;B operations</li><li>
Proven track record of success in key cities or resort destinations globally</li><li>
Solid business acumen with a deep understanding of financial management in the hospitality industry</li><li>
Exceptional leadership skills with the ability to inspire and motivate diverse teams</li><li>
Strong analytical skills, including the ability to interpret P&amp;L statements and make strategic financial decisions</li><li>
Excellent attention to detail and a commitment to maintaining high standards of quality and service</li><li>
Outstanding communication and interpersonal skills, with the ability to build relationships at all levels</li><li>
Fluency in English; knowledge of Turkish or other languages is a plus</li><li>
Familiarity with local hospitality regulations and standards in Istanbul</li><li>
Demonstrated cultural sensitivity and adaptability to work effectively in a multicultural environment</li><li>
Innovative mindset with a passion for delivering exceptional guest experiences</li><li>
Proficiency in hotel management software and systems</li></ul></div>

Hotel Manager

HÜRREM SULTAN HAMAMI

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
Commissioned by Sultan Suleiman the Magnificent in honor of H&uuml;rrem Sultan and built by the legendary architect Mimar Sinan, the Ayasofya H&uuml;rrem Sultan Hammam is one of the most distinguished examples of Ottoman bath culture. Today, it brings together a historical atmosphere with a modern approach to service.
<br>
<br>
In this unique establishment, we are looking for a Hamam Operations Manager to lead our team with the vision of providing a world-class experience to both local and international guests.
<br>
<br>
We are seeking an experienced professional who will be responsible for all operational processes of the hammam, with a strong background in team management, service quality, hygiene standards, and customer satisfaction. This position involves a wide range of responsibilities, from managing daily operations to long-term strategic planning.
<br>
<br>
Ensure all hammam operations are carried out smoothly and at the highest quality standards,<br>
Manage, train, and schedule all staff<br>
Develop practices and improvements to continuously enhance the guest experience<br>
Ensure implementation and supervision of cleanliness, hygiene, and health standards<br>
Conduct quality control of spa therapies, product use, and guest feedback<br>
Monitor inventory and oversee procurement and supply processes<br>
Track revenues and expenses, and provide regular weekly/monthly reports to management<br>
Propose campaigns and business development ideas in line with tourism seasons and special events</p><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><p>
Minimum 3 years of managerial experience, preferably in hospitality, spa, or wellness sectors<br>
Strong command of English (a second foreign language is a plus)<br>
Strong communication and representation skills, with a high focus on guest satisfaction<br>
A team player with proven leadership skills<br>
Well-versed in hygiene, safety, and quality standards<br>
Flexible and able to adapt to dynamic work hours and high-paced environments<br>
Knowledgeable in tourism, spa, beauty, or hospitality industries<br>
<br>
Would you like to be part of a globally recognized brand and work in the management of a historical landmark? If you are passionate about delivering a unique and memorable experience to our guests, we look forward to receiving your application.</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>SPA M&uuml;d&uuml;r&uuml;
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Hizmet
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Hizmet
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Orta D&uuml;zey Y&ouml;netici
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Avrupa Yakas&#305; Fatih
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>3-10 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>24.10.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>6.12.2025</div></div></ul></div>

Hammam Operations Manager / Womens Section

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><br>
<ul><li>
Lead and manage the housekeeping team to ensure efficient operations.</li><li>
Develop and implement housekeeping policies and procedures.</li><li>
Ensure high standards of cleanliness and guest satisfaction are maintained.</li><li>
Coordinate with other departments to ensure seamless service delivery.</li><li>
Manage inventory and order supplies as needed.</li><li>
Conduct regular inspections to ensure compliance with health and safety standards.</li><li>
Train and mentor housekeeping staff to enhance their skills and performance.</li><li>
Handle guest complaints and resolve issues promptly and effectively.</li><li>
Oversee the maintenance and repair of housekeeping equipment.</li><li>
Ensure compliance with company policies and procedures.</li><li>
Utilize skills in Housekeeping, Housekeeping Manager, and Kat Hizmetleri M&uuml;d&uuml;r&uuml; to enhance service quality.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Administration of Tourism and Hotel or related fields.</li><li>
Minimum of 3 years and a maximum of 5 years of experience in an Executive Housekeeper position.</li><li>
Proficiency in English (Good).</li><li>
Experience in the Tourism / Hospitality sector is preferred.</li><li>
Strong leadership and team management skills.</li><li>
Excellent organizational and time management abilities.</li><li>
Ability to maintain high standards of cleanliness and guest satisfaction.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work on-site.</li></ul><br>
<b>
Additional Information</b><p><br>
A team player<br>
Add diplomas/certifications required if needed. Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Housekeeping Manager

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