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guest relation agent arabic speaker

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We are looking for a passionate and efficient Guest Relations Agent to provide high-quality service to our hotel guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and guest-oriented, as you&rsquo;ll serve as a primary point of contact for our guests. Your goal will be to ensure our guests enjoy themselves and plan to come back to our hotel. (guest journey)

A little taste of your day-to-day
<ul>
<li>Kicking off truly memorable guest experiences with the warmest of welcome.</li>
<li>Acknowledging IHG One Rewards Loyalty programs and returning guests in person or over the phone.</li>
<li>Completing daily tasks in GR making sure they are completed within required time frame ensuring appropriate follow up.</li>
<li>Maintaining highest level of communications within all departments making sure crucial information is conveyed at all times.</li>
<li>Making the check-in and check-out process feel swift and seamless</li>
<li>Staying one step ahead of our guests&rsquo; needs to anticipate requests and offer tailored recommendations</li>
<li>Being our guests trusted contact &ndash; helping with everything from bill issues to restaurant recommendations.</li>
<li>Address guest complaints, ensuring appropriate follow up and resolution</li>
<li>Reporting to Guest Relation / Front Office Manager</li>
</ul>
What we need from you
<ul>
<li>Excellent communication skills.</li>
<li>Problem-solving skills, turning issues into opportunities so every guest leaves with great memories.</li>
<li>Fluency in the Arabic &amp; English language - extra language would be preferred, but not essential.</li>
<li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS.</li>
<li>Preferred working experience with guest relations roles within International Luxury Hotel Brands.</li>
<li>A customer-oriented and professional attitude</li>
<li>Excellent organizational and time-management skills</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relation Agent (Arabic Speaker )

Mandarin Oriental Hotel Group

<div>Guest Relations Manager

Mandarin Oriental Muscat is looking for a Guest Relations Manager to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Responsible for the success of all Guest Relation matters and activities. Success is defined by the Director of Rooms</li>
<li>Creates MOWow Moments that surprise and inspire our guests</li>
<li>Being able, and regularly performing, duties of all functions within the Front Office, Concierge Desk and Club Lounge as per the demands of the operations.</li>
<li>Be present at the Front Office, Club Lounge and Lobby during peak hours and support the Team operationally</li>
<li>Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.</li>
<li>Ensure that all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules are properly understood and followed through.</li>
<li>Creating unique internal experiences for our guests in collaboration with all departments.</li>
<li>Focus on process improvement and implement innovative solutions to challenges of our business or service improvements.</li>
<li>Supports the Front Office Manager, Club Lounge Manager and Chief Concierge in daily operations</li>
<li>Is a role model for grooming standards, MOHG pillars and behaviours</li>
<li>Leads the Guest Relation team by setting goals, developing the team members, providing hands-on support operationally, planning the Guest Relation schedule and more</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.</li>
<li>Attend Management meetings as scheduled.</li>
<li>Handle all guest complaints and comments tactfully.</li>
<li>Train the Front of House Teams in handling guest feedbacks, complaints and how to process hints given by the guests in conversations to ensure highest guest satisfaction levels.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
<li>Perform Manager on Duty shifts.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Guest Relations Manager

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

ELITE AUTO REPAIR of Singer Island LLC

Job Description:We are looking for a Customer Service &amp; Sales Agent to join our growing car rental team. The ideal candidate will handle inbound and outbound calls, assist customers with vehicle bookings, provide accurate information about our services, and ensure an exceptional customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally.</li><li>Manage vehicle bookings, modifications, and cancellations.</li><li>Provide information about rental rates, policies, and promotions.</li><li>Upsell products and services to maximize sales.</li><li>Coordinate with operations to ensure vehicle availability and timely delivery.</li><li>Maintain accurate records in the booking system.</li><li>Resolve customer inquiries and complaints promptly and courteously.</li></ul>Requirements:<ul><li>Proven experience in customer service or sales, preferably in the car rental or travel industry.</li><li>Strong communication skills in English and Arabic (additional languages are a plus).</li><li>Confident phone manners and problem-solving skills.</li><li>Good computer skills and knowledge of booking systems or CRM software.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Positive attitude, teamwork spirit, and commitment to excellence.</li></ul>Benefits:<ul><li>Competitive salary and attractive commission structure.</li><li>including the 5% commission for monthly sales and 5% one-time commission per booking.</li></ul>Location: Muscat, OmanJob Types: Full-time, PermanentPay: From RO120.000 per month

Customer Service & Sales Agent – Car Rental Department

<div>
 
 Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
 
 
 
 
 This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As the
 
 Front Office Manager
 
 of
 
 Tivoli Muscat
 
 , you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 
 
 <ul>
 <li>
 
 Assist in the recruitment, onboarding, and training of Front Office team members.
 
 
 
 </li>
 <li>
 
 Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.
 
 
 
 </li>
 <li>
 
 Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.
 
 
 
 </li>
 <li>
 
 Participate in departmental budgeting, resource planning, and forecasting.
 
 
 
 </li>
 <li>
 
 Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.
 
 
 
 </li>
 </ul>
 
 
 Operational Responsibilities (Post-Opening):
 
 
 
 
 <ul>
 <li>
 
 Oversee daily front office operations ensuring a seamless and personalized guest experience.
 
 
 
 </li>
 <li>
 
 Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.
 
 
 
 </li>
 <li>
 
 Ensure all guest requests, concerns, and feedback are handled promptly and professionally.
 
 
 
 </li>
 <li>
 
 Maintain strong working relationships with other departments to ensure smooth guest operations.
 
 
 
 </li>
 <li>
 
 Monitor room inventory, rate availability, and front office financial transactions.
 
 
 
 </li>
 <li>
 
 Lead the team by example in grooming, behavior, and service standards.
 
 
 
 </li>
 <li>
 
 Handle VIP guests and special requests with utmost attention and discretion.
 
 
 
 </li>
 </ul>
 
 
 People &amp; Leadership:
 
 
 
 
 <ul>
 <li>
 
 Foster a positive and service-oriented work environment.
 
 
 
 </li>
 <li>
 
 Conduct regular departmental meetings, briefings, and performance reviews.
 
 
 
 </li>
 <li>
 
 Mentor and develop team members for career growth and succession planning.
 
 
 
 </li>
 <li>
 
 Ensure compliance with local labor laws, hotel policies, and Tivoli standards.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Degree/Diploma in Hospitality Management or related field.
 
 
 
 </li>
 <li>
 
 Minimum
 
 3-5 years
 
 of experience in a similar role in a
 
 luxury or upscale hotel
 
 environment.
 
 
 
 </li>
 <li>
 
 Prior
 
 pre-opening experience
 
 is highly preferred.
 
 
 
 </li>
 <li>
 
 Strong knowledge of OPERA PMS and front office systems.
 
 
 
 </li>
 <li>
 
 Excellent communication, leadership, and organizational skills.
 
 
 
 </li>
 <li>
 
 Fluent in English; Arabic language skills are an advantage.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 
 Opportunity to be part of a prestigious hotel launch in Muscat.
 
 
 
 </li>
 <li>
 
 Competitive salary and benefits package.
 
 
 
 </li>
 <li>
 
 Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.
 
 
 
 </li>
 </ul>
</div>

Front Office Manager

Marriott International

<div>Additional Information 
Job Number25182399 
Job CategoryReservations 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Agent (Short-Term)

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