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reservation agent

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.</p><b><br>
Qualifications</b><ul><li><br>
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul><b><br>
Additional Information</b><p><br>
Reporting into Reservations Manager</p></div>

Reservation Agent

Mandarin Oriental Hotel Group

<div><p><b>Reservation Agent</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Reservation Agent</b> to join our<b> Reservation</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Carries out the daily operation/task of Reservations.</li>
<li>Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.</li>
<li>Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.</li>
<li>To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.</li>
<li>To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.</li>
<li>To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).</li>
<li>To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.</li>
<li>To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.</li>
<li>To ensure all VIP and special requests are handled efficiently and accurately.</li>
<li>To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.</li>
<li>To ensure that filing is up to date.</li>
<li>To follow-up No-Shows</li>
<li>To check reservations cancellations and credit allowances from the previous day.</li>
<li>To communicate daily with the Guest Relations and Front Office departments</li>
<li>To send confirmations in accordance with LQE standards</li>
<li>To maximize daily occupancy and average rates through effective up selling</li>
</ul>
<p><b>Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Reservation Agent - Omani National

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
  <br/>
  <br/>
  &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Reporting into Reservations Manager
  <br/>
  <br/>
 </p>
</div>


Mandarin Oriental

<div>
 <strong>
  Reservation Agent
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a
 <strong>
  Reservation Agent
 </strong>
 to join our
 <strong>
  Reservation
 </strong>
 team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Carries out the daily operation/task of Reservations.
  </li>
  <li>
   Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
  </li>
  <li>
   Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
  </li>
  <li>
   To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
  </li>
  <li>
   To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
  </li>
  <li>
   To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
  </li>
  <li>
   To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
  </li>
  <li>
   To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
  </li>
  <li>
   To ensure all VIP and special requests are handled efficiently and accurately.
  </li>
  <li>
   To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
  </li>
  <li>
   To ensure that filing is up to date.
  </li>
  <li>
   To follow-up No-Shows
  </li>
  <li>
   To check reservations cancellations and credit allowances from the previous day.
  </li>
  <li>
   To communicate daily with the Guest Relations and Front Office departments
  </li>
  <li>
   To send confirmations in accordance with LQE standards
  </li>
  <li>
   To maximize daily occupancy and average rates through effective up selling
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>


Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25182399<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Reservations Agent (Short-Term)

Conservatorium Hotel

<div><div><div><p>Reservation Supervisor - Omani National
 </p><div></div><div><div><ul><li>543707
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Mandarin Oriental, Muscat
</div></li>
</ul></div></div><div></div><div><p><b>Reservations Supervisor</b></p>
<p>
Mandarin Oriental Muscat is looking for a <b>Reservations Supervisor</b> to join our<b> Reservation</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
As Reservations Supervisor, you will be responsible for the following duties:</b></p>
<ul><li>Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.</li></ul>
<ul><li>Assist in the managing, training and developing of the team.</li></ul>
<ul><li>Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.</li></ul>
<ul><li>Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.</li></ul>
<ul><li>Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.</li></ul>
<ul><li>Ensure proper implementation of reservations procedures and maximize conversion ratios.</li></ul>
<ul><li>Actively promote upselling and cross-selling within the reservations team.</li></ul>
<p><b>
As Reservations Supervisor, we expect from you:</b></p>
<ul><li>3 years of work experience in Reservations with same capacity, preferably in luxury hotel</li></ul>
<ul><li>Degree holder in hotel management or other related disciplines</li></ul>
<ul><li>Excellent communication skills and fluent in both written and spoken English</li></ul>
<ul><li>Excellent organizational and computer skills</li></ul>
<p><b>
Our commitment to you</b></p>
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div>

Reservation Supervisor - Omani National

IIQAF

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>
IIQAF is excited to announce an opening for a Call Center Agent to join our dedicated team in Muscat. This full-time, on-site position offers a fantastic opportunity to be at the forefront of our customer service operations in the Hospital and Health Care industry.
</p>
<p>As a Call Center Agent, you will play a crucial role in providing exceptional service to our clients, addressing inquiries, and assisting with their needs. You will be part of a supportive team that strives to ensure patient satisfaction and streamline communication processes within our organization.
</p>
<p>We offer a competitive salary, with remuneration to be discussed based on experience and qualifications. Join us and be part of a team that values your contribution and supports your professional development in the health care sector.
</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Handle incoming calls and respond to customer inquiries efficiently</li>
<li>Provide accurate information regarding health care services and procedures</li>
<li>Assist in scheduling appointments and managing client information</li>
<li>Resolve customer complaints and provide solutions</li>
<li>Document interactions and maintain records in the system</li>
<li>Collaborate with other departments to enhance service delivery</li>
<li>Maintain a high level of professionalism and customer service</li>
<li>Participate in training sessions and team meetings</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>High school diploma or equivalent; further education is a plus</li>
<li>Excellent verbal and written communication skills in English</li>
<li>Strong interpersonal skills and ability to work in a team</li>
<li>Basic computer skills and familiarity with call center software</li>
<li>Ability to handle stressful situations and maintain composure</li>
<li>Strong problem-solving skills and attention to detail</li>
<li>Willingness to learn and adapt to new processes</li>
<li>Prior customer service experience is a plus but not required</li></ul></div>

Call Center Agent

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Reservation Agent

Reservation Agent - Omani National

Reservation Agent

Reservation Agent - Omani National

Reservations Agent (Short-Term)

Reservation Supervisor - Omani National

Call Center Agent