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guest relation officer

IHG Hotels & Resorts

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Guest Relation Officer

Jumeirah Group

<div><div>Guest Relation Executive - Signature Restaurant Italian - Jumeirah Muscat Bay - (2600000Y)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
About the Job:
An opportunity has arisen for a Hostess to join the Food &amp; Beverage in Jumeirah Muscat Bay. The main duties and responsibilities of this role:<ul><li>
Ensure the hostess desk or entrance is always manned, providing guests with a warm, friendly, and prompt welcome upon arrival.</li><li>
Manage restaurant reservations, enquiries, and bookings in accordance with Restaurant Reservations SOP and F&amp;B standards.</li><li>
Greet guests courteously, escort them to their tables, present menus promptly, and coordinate with service colleagues to ensure a seamless dining experience.</li><li>
Provide personalized service to VIPs and regular guests, maintaining awareness of their preferences, special requests, and dietary requirements.</li><li>
Maintain thorough knowledge of restaurant operations, seating plans, in-house services, and local information to assist guests effectively.</li><li>
Handle guest interactions professionally, ensure confidentiality, maintain cleanliness and organization of the hostess area, and attend required training sessions.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
Minimum qualification required is a High School Diploma or Secondary education, while a Bachelor&rsquo;s Degree or Diploma in Hospitality is desirable.</li><li>
The candidate should have intermediate knowledge of Microsoft Office and familiarity with Micros and Epicure Restaurant Reservation systems.</li><li>
Proficiency in English (reading, writing, and speaking) is essential. The individual must demonstrate strong customer service skills, professionalism, integrity, and the ability to work effectively as part of a team.</li><li>
A proactive attitude, strong organizational skills, respect for cultural differences, and adherence to Jumeirah grooming and service standards are essential for this role.</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
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Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Feb 18, 2026, 7:47:17 AM</div></div>

Guest Relation Executive - Signature Restaurant Italian - Jumeirah Muscat Bay

Gharbia Enterprises

Bachelor&rsquo;s Degree in any discipline with minimum 5 years of experience in human resources and/ or public relation officer working and coordinating with relevant ministries of manpower, labour or OPAL in Oman. Qualified to read, write and speak in both Arabic and English language. The candidate should be conversant in In Country Value (ICV) matters as a capability as per Section C7.Send your CV to: muscatproject4@gmail.comJob Types: Full-time, Permanent

ICV MANAGER OR APPOINTED (OMANI ONLY)

ICV Manager or Appointed (Omani Only)

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible. 
Qualifications<ul><li> 
High School Diploma</li><li>Previous experience in Front Office</li><li>Familiar with local information such as transportation, attractions and airport information</li><li>Good communication skills</li><li>Good level of English both verbal and written</li></ul></div>

Bell Captain

Hilton

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 A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
 
 
 
 What will I be doing?
 
 
 
 As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
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 Manage Restaurant operations
 </li>
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 Maintain exceptional levels of customer service
 </li>
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 Recruit, manage, train and develop the Restaurant team
 </li>
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 Manage guest queries in a timely and efficient manner
 </li>
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 Work within budgeted guidelines in relation to Food and Payroll
 </li>
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 Drive sales to maximize budgeted revenue
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 Develop menus with other members of Food and Beverage team
 </li>
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 Accountable for monthly stock takes
 </li>
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 Incentivise team members to maximize sales and revenue
 </li>
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 Set departmental targets and objectives, work schedules, budgets, and policies and procedures
 </li>
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 Evaluate guest satisfaction levels with a focus on continuous improvement
 </li>
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 Ensure communication meetings are conducted and post-meeting minutes generated
 </li>
 <li>
 Be environmentally aware
 </li>
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 Assist other departments wherever necessary and maintain good working relationships
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Management and/or supervisory Food and Beverage experience
 </li>
 <li>
 Able to meet financial targets
 </li>
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 Ability to comply with all Food and Beverage brand standards
 </li>
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 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Willingness to develop team members and self
 </li>
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 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Degree in relevant area
 </li>
 <li>
 Passion for delivering exceptional levels of guest service
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Bars and Restaurants
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Restaurant Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by maintaining the effectiveness of the day-to-day guest service operations, enhancing guest experience by being one of the key points of contact for guest interaction in the resort.
 
 
 At Anantara, we are proud to represent our resort and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
 
 
 
 Key Duties And Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Clearly understands the concept of guest services center being the one point of contact for guests.
 </li>
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 Ensures adherence to:
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
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 Proper and prompt handling of calls
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 Message handling
 </li>
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 Compliance with request as per SOP
 </li>
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 Usage of standard phraseology
 </li>
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 Taking Invilla dining orders
 </li>
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 Handling seaplane and domestic bookings
 </li>
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 Ensures adherence to duty roster and is punctual.
 </li>
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 Ensures that work areas, PABX are properly maintained and cleaned.
 </li>
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 Is updated of VIP/RSVP etc. and repeat guest list.
 </li>
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 Performs duties of guest services when necessary.
 </li>
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 Maintains order in guest service center area and provides communications facilities in case of emergency, during emergencies handles all communications until ordered to leave the premises by a superior except in case of imminent personnel danger.
 </li>
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 Is aware of all the characteristics of the resort, the names, positions and responsibilities of each division head and department head, the extension numbers and the use, location of equipment.
 </li>
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 Ensures that traffic sheet for telephone / fax are correct before sending to the accounting dept.
 </li>
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 Ensures immediate transmission of invoices to the cashiers / front desk.
 </li>
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 Has complete knowledge of the resort and services, including villa types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties. (Especially the competition).
 </li>
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 Ensure to have all the F &amp; B, Spa, activities menu and other information&rsquo;s for quick referral to guest enquires.
 </li>
 <li>
 Ensures that all guest requests are channelled correctly and followed upon effectively.
 </li>
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 Conducts courtesy calls for all in-house guests.
 </li>
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 Is able to route all incoming calls quickly and efficiently without keeping the caller waiting.
 </li>
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 Completes all other shift duties as outlined on shift checklist.
 </li>
 <li>
 Assists in all the other areas of Front office as and when necessary.
 </li>
 <li>
 Is proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Maintains knowledge and abiding by all Company Policies in relation to Front Office e.g. Refunds and Cancellations and ensuring they are correctly communicated to guests if required.
 </li>
 <li>
 Handle Food and Beverage order efficiently and ensure to upsell.
 </li>
 <li>
 Facilitate all guest maintenance requests and other relevant communication to the other department through FCS.
 </li>
 <li>
 Send top 10 issues to GM secretary reported on the month to identify the issues and to take necessary action to prevent them.
 </li>
 <li>
 Develops and maintains a close and harmonious working relationship with all hotel departments.
 </li>
 <li>
 Participates in training programs for the Front Office Department as scheduled.
 </li>
 <li>
 Possesses a positive upbeat personality with a desire to deliver outstanding customer service to our guests. Team members must multi &ndash; task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
 </li>
 <li>
 Ensures that all correspondence is processed within the set times and handled correctly according to the procedures.
 </li>
 <li>
 Ensure to arrange guest transfers schedule on daily basis and circulate to all relevant departments.
 </li>
 <li>
 Reports and maintains accurate records with documents on incidents occurring at the resort and keeps superior briefed at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field.
 </li>
 <li>
 Previous experience as an Guest Service Centre Supervisor in Front Office.
 </li>
 <li>
 Excellent oral communication skills.
 </li>
 <li>
 Experience with Front Office systems.
 </li>
 <li>
 Fluent in English, both written and spoken.
 </li>
 </ul>
 </ul>
</div>

Villa Host

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