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guest relation officer

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

Guest Relation Officer

AirAsia

<div>
 
 
 OVERVIEW:
 
 
 
 
 
 <ul>
 <li>
 Location: Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport
 </li>
 <li>
 Department: Guest Services Officer
 </li>
 <li>
 Entity: AirAsia X Berhad
 </li>
 <li>
 Status (Full time/part time/contract): Full Time
 </li>
 </ul>
 
 
 
 
 
 YOUR ROLE AS A :
 
 
 
 
 
 
 AirAsia X is seeking a dynamic and service-oriented Guest Services Officer to be part of the best airline team in the sky!
 
 
 This position reports to the Station Manager. The Guest Services Officer shall maintain the highest level of safety, security, and service standards for all ground operations.
 
 
 
 
 
 
 YOUR RESPONSIBILITIES
 
 
 
 
 
 
 This position reports to the Station Manager. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
 
 
 
 
 
 
 YOUR DUTIES
 
 
 
 
 
 
 To ensure the smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall, including preparation of daily operations reports.
 
 
 To ensure that staff are properly planned before the start of operations by:
 
 
 
 
 <ul>
 <li>
 Updating staff on any information
 </li>
 <li>
 Conducting briefing and de-briefing
 </li>
 <li>
 Assigning staff to their designated areas
 </li>
 <li>
 Ensuring all required tools are sufficient and in order
 </li>
 <li>
 To ensure the check-in counter opens 4 hours before departure time.
 </li>
 <li>
 To ensure all systems are running prior to counter opening (i.e. conveyor, BHS, tubs, and FIDS).
 </li>
 <li>
 To monitor staff movement and discipline and report to superior for further action when required.
 </li>
 <li>
 To react promptly to any delay and inform the Supervisor on duty to take necessary action.
 </li>
 <li>
 To ensure all SOPs are implemented in accordance with GOM.
 </li>
 <li>
 To comply with Airline Standards, Safety Performance, applicable laws, and procedures in all locations where operations are conducted.
 </li>
 </ul>
 
 
 
 
 
 YOUR TRAITS
 
 
 
 
 
 <ul>
 <li>
 Possess personal traits of being friendly, mature, humble, honest, and meticulous.
 </li>
 <li>
 A self-starter and able to perform under pressure in a challenging environment.
 </li>
 <li>
 Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
 </li>
 <li>
 Ability to maintain high confidentiality, tactful and discreet when dealing with people.
 </li>
 <li>
 Possess good interpersonal and communication skills.
 </li>
 <li>
 Able to work on shifts.
 </li>
 </ul>
 
 
 
 
 
 WHERE YOU&rsquo;LL GO:
 
 
 
 
 
 
 Dispatcher to captain, ramp agent to data analyst, brand executive to CEO &ndash; these are some Dare To Dream stories of our Allstars.
 
 
 
 
 
 
 WHAT YOU&rsquo;LL ENJOY :
 
 
 
 
 
 
 Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
 
 
 Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
 
 
 Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
 
 
 Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
 
 
 A unique Allstar culture like no other
 
 
 
 
 
 
 OUR HIRING PROCESS :
 
 
 
 
 
 
 Application received
 
 
 Candidate screeningInterview(s) and assessment(s)
 
 
 Background check and/or other assessments
 
 
 Offer and negotiation
 
 
 
 
 
 
 GET TO KNOW US :
 
 
 
 
 
 
 Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You&rsquo;ll know us as the &lsquo;Now Everyone Can Fly&rsquo; airline (if you don&rsquo;t, we&rsquo;re definitely older than you).
 
 
 Today, we&rsquo;re more than just an airline. We&rsquo;re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.
 
 
 Above all, we&rsquo;re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we&rsquo;re excited to have you onboard.
 
 
 
 
 
 
 Search Firm RepresentativesWe do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.
 
 
</div>

Guest Services Officer (Bahrain International Airport / London Gatwick Airport / Lahore Allama Iqbal International Airport)

Hilton

<div>Housekeeping Supervisor
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Housekeeping Team Leader in leading the team, ensuring that all rooms are made as per company, brand and CleanStay standards,, and helping to provide memorable brand-specific guest experiences
Duties &amp; Key Responsibilities<ul><li>Come to work every day with a smile on your face
</li><li>Execute duties as assigned by the Guest Operations Mgr and HSK Team Leader</li><li>Perform duties of a HSK host, but take on additional &lsquo;supervisor&rsquo; responsibilities as well</li><li>Supported by the Guest Operations Mgr, plan the work for the housekeeping team, and distribute room-cleaning assignments accordingly during absences of the HSK Team Leader</li><li>Supported by the Guest Operations Mgr, assign duties for housekeeping hosts in meeting areas, public areas, laundry and heart of house during the absence of the HSK Team Leader</li><li>Supervise Housekeeping Hosts on your shift, check cleaned areas and recognize Housekeeping Hosts for work well done on the spot</li><li>Personally clean a few rooms every day and increase own cleaning hours in times of high occupancy</li><li>Be a role model for others concerning brand-specific behaviours and passionate, friendly and brand-unique hospitality.</li><li>Assist in providing a positive work environment to Housekeeping Hosts that allows everyone to thrive and fulfil their potential</li><li>Supervise and coach HSK hosts on the job in delivering brand-unique hospitality and achieving a high level of cleanliness SALT scores</li><li>Be willing to roll up your sleeves and help in other departments during busy periods and as required</li><li>In the absence of the HSK Team Leader, monitor guest feedback in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences</li><li>If delegated to you by your HSK TL, plan and train new and existing housekeeping Hosts on processes, products, systems and brand-specific guest service delivery as per brand and hotel leadership guidance</li><li>Be a positive and very active contributor in meetings (e.g. Huddles) with the Housekeeping team to help achieve / maintain a high level of trust &amp; engagement</li><li>Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach and train 2 &ndash; 4 HSK hosts, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months</li><li>
On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>
Attend and resolve guest complaints on the spot to ensure we provide brand-specific guest experiences to a high standard in all areas of the hotel</li></ul>
What are we looking for? 
Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a Housekeeping supervisory role</li>
<li>A successful track record of managing a team</li>
<li>Strong organizational and analytic skills</li>
<li>An attention to details</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Proficiency, preferred, with computers and computer programs, including Microsoft Office</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Housekeeping Supervisor

<div>Chef de Partie (Pastry)
Position Purpose
To a) support the Head Chef in successfully managing the kitchen &amp; stewarding processes and b) ensure optimal cash profit from safe, high quality meal production in their areas of responsibility.
Duties &amp; Key Responsibilities
Being a Great Team Member<ul><li>Come to work every day with a smile on your face
</li><li>Be a reliable and motivated member of the Food Operations team and a role model for others</li><li>Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel</li><li>Always deliver &lsquo;fair share&rsquo; in team tasks and support colleagues whose workload may temporarily be heavy</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Food Safety, Training, CleanStay, rostering) &ndash; our supervisors and Chefs de Partie are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach &amp; train 2 &ndash; 4 Food Operations Team Members, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months.</li></ul><ul><li>On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>Give praise to high performers on your shifts and show recognition on the spot</li><li>Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts</li><li>Be aware of planned team meetings and learning sessions and attend as required</li><li>Volunteer to participate in company campaigns like Travel with Purpose or TM committees</li><li>Execute any duties as assigned by the Chief Host&amp; Food Operations Manager</li></ul>
Chef de Partie Specifics<ul><li>Be responsible for the management of the assigned kitchen &amp; stewarding area(s) on your shift and the entire kitchen in the absence of the Food Operations Manager</li><li>Prepare hot and cold food menu items and oversee the preparation of food in assigned kitchen areas during assigned shifts</li><li>Ensure that all assigned kitchen work areas can deliver the pre-service and service tasks effectively &amp; efficiently, to the required standard, and in line with HACCP standards</li><li>Visually check the food quality produced during assigned shifts, personally deliver some of the orders to guests and actively ask for feedback</li><li>Assist the Head Chef in overseeing cleanliness and sanitation in all kitchen &amp; stewarding areas.</li><li>Help ensure that all team members in Food Operations understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver high quality and efficient meal production</li><li>Train new Food Operations TMs on processes, products and meal production as per guidance of the Food Operations Manager
</li><li>Hold pre and post shift briefs with the Food Operations team and apply learning during the next shift in the absence of the Food Operations Manager</li><li>Support the Food Operations Manager in planning, offering and conducting regular trainings on food/kitchen hygiene, and menu offerings for F&amp;B and FO Hosts</li><li>Preparation of different types of dough, batters, fillings, and creams.</li><li>Judging the quantity and quality of ingredients needed for pastries, cakes, and desserts.</li><li>Decorating and plating desserts according to appropriate designs and standards.</li><li>Maintaining cleanliness, safety, and hygiene in the pastry kitchen.</li><li>Coordinating with the head chef to receive instructions and organize the work process.</li><li>Monitoring the inventory and ensuring the availability of necessary ingredients and equipment&rsquo;s.</li><li>Updating menus and suggesting new pastry items to attract guests.</li><li>Observing and following the established recipes and procedures to maintain consistency in the product quality.</li></ul>
What are we looking for?
A Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role</li>
<li>A current, valid, and relevant trade commercial cookery qualification (proof may be required)</li>
<li>Strong coaching skills</li>
<li>Ability and desire to motivate teams</li>
<li>Excellent communication skills</li>
<li>NVQ Level 3</li>
<li>Achieved Basic Food Hygiene Certificate</li>
<li>Supervisory experience</li>
<li>Positive attitude</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous kitchen experience in similar role</li>
<li>Intermediate Food Hygiene</li>
<li>Knowledge of current food trends</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Chef de Partie (Pastry)

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

Gulf Hotel Bahrain Convention and Spa

Guest Relations<ul><li>Warmly welcome every guest with a genuine smile, eye contact, and a friendly greeting&mdash;using their name whenever possible.</li><li>Address guest needs in a professional, positive, and timely manner.</li><li>Express sincere appreciation and offer a pleasant farewell as guests depart.</li><li>Actively listen and respond to guest questions, concerns, and requests, ensuring issues are resolved promptly and service standards are exceeded.</li><li>Anticipate guest needs by observing preferences, asking the right questions, and tailoring the service experience accordingly.</li><li>Engage guests in friendly, informative conversations about their visit, hotel services, and local attractions.</li><li>Provide appropriate support to guests with disabilities, following guidelines to ensure comfort and ease.</li><li>Assist team members when needed to maintain smooth operations and exceptional guest service.</li></ul>Communication<ul><li>Communicate with guests and colleagues using clear, professional, and courteous language.</li><li>Handle phone calls with proper etiquette&mdash;answer within 3 rings, greet with warmth, use the caller&rsquo;s name, transfer calls appropriately, and obtain permission before placing callers on hold.</li><li>Collaborate with colleagues by actively listening, sharing information effectively, and supporting a positive work environment.</li><li>Discuss work matters discreetly with supervisors and team members, ensuring guest-facing areas remain calm and professional.</li></ul>Job Type: Full-time

Head Hostess

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25189832
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
 </li>
 <li>
 Empowers associates to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures associates understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of associate and guest accidents.
 </li>
 <li>
 Observes service behaviors of associates and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures associates are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Manager on Duty

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