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guest relation officer

DURRANI HOLIDAY HOMES

Guest Relation Officer (Back Office)Job OverviewAs a Guest Relation Officer, you&rsquo;ll be the first point of contact for our guests and the bridge between departments (housekeeping, maintenance, bellboys, and operations). You&rsquo;ll ensure smooth communication, prompt issue resolution, and a seamless guest experience all managed from the back office.Key ResponsibilitiesPre-Arrival &amp; Check-In Coordination<ul><li>Contact guests for arrival time, passport copies, and security deposit.</li><li>Verify all pre-check-in requirements (ID, payment, DTCM documentation).</li><li>Assign and brief bellboys for scheduled check-ins/check-outs.</li><li>Ensure access cards and keyless codes and welcome kits are ready and tracked.</li><li>Update all guest and reservation data in the PMS and Sakani portals.</li><li>Coordinate with housekeeping and maintenance to ensure unit readiness before arrival.</li></ul>Check-In/Check-Out Oversight (via Bellboys)<ul><li>Supervise daily bellboy schedules and confirm on-ground task completion.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Assign bellboys for final inspections and guest review collection.</li></ul>&middot; Report damages, missing items, and process deposit deductions as per SOPGuest Communication &amp; Support<ul><li>Respond to WhatsApp, OTA, and call inquiries within 2 minutes.</li><li>Maintain clear, professional communication with guests before, during, and after the stay.</li><li>Log all guest concerns and escalate unresolved issues to the Operations Lead.</li><li>Assist guests with booking extensions, keyless code generation, and Sakani updates.</li><li>Coordinate with housekeeping and maintenance for service requests or complaints.</li></ul>Guest Experience &amp; Reviews<ul><li>Make courtesy calls within 15 minutes after check-in to ensure satisfaction.</li><li>Track and encourage guest reviews across all platforms (Airbnb, Booking.com, Google, etc.).</li></ul>&middot; Follow up with guests who provide negative feedback to resolve issues proactively.<ul><li>Support review campaigns and internal recognition (e.g., Review Champion initiatives).</li></ul>Reporting &amp; SOP CompliancePrepare and submit daily operational reports covering:<ul><li>Check-ins, check-outs, pending cases, deposits, and guest issues.</li></ul>&middot; Maintenance/housekeeping status and completion rates.<ul><li>Review collection statistics and feedback summaries.</li><li>Maintain accurate digital records for access cards, deposits, damages, and guest logs.</li></ul>&middot; Ensure all documents and records are uploaded to DTCM, Sakani, and PMS portals.&middot; Support process improvement and ensure compliance with company SOPs.What We&rsquo;re Looking For<ul><li>Minimum 2 years&rsquo; experience in guest services, hospitality, or customer support.</li><li>Strong English communication (verbal &amp; written); Arabic or other languages are a plus.</li><li>Tech-savvy, organized, and efficient under pressure.</li><li>Experience with PMS systems, OTA platforms (Airbnb, Booking.com, Expedia), and Hostaway preferred.</li></ul>&middot; Familiarity with DTCM and Sakani portals is an advantage.<ul><li>Ability to lead and coordinate bellboys to ensure smooth guest service.</li><li>Presentable, professional, and service-oriented.</li></ul>Core Competencies<ul><li>Exceptional communication and coordination skills.</li><li>Proactive problem-solving and multitasking ability.</li><li>Strong attention to detail and accuracy in documentation.</li><li>Team player with leadership qualities for field coordination.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Which of the following systems or platforms have you used? (Select all that apply)</li></ul>&#9744; PMS (Property Management System) &#9744; Airbnb / Booking.com / Expedia (OTA platforms) &#9744; DTCM / Sakani portals &#9744; other (pls specify)<ul><li>Have you worked in a back-office guest communication or reservations coordination role before?</li></ul>&#9744; Yes &#9744; No<ul><li>This role requires responding to guest messages within 2 minutes. How do you balance speed and quality in guest communication?</li><li>Have you ever been responsible for managing security deposits or reporting damages? How did you handle disputes or deductions professionally?</li><li>Have you ever prepared daily operational reports or dashboards for management?</li><li>Visa Status ??</li></ul>Work Location: In person

Guest Relation Officer

AW Rostamani

<div><div>Job responsibilities:
&middot; Greet and welcome customers confidently and professional manner
&middot; Guide the customers to the showroom, introduce them to the Sales Consultant and arrange for refreshments
&middot; Assisting the customers till a sales consultant becomes available
&middot; Contacting the customers after two days of their visit to ensure maintaining high level of customer service
&middot; Ensure to capture walk-in customer details, enter them in the system as leads and send it to line manager on daily basis
&middot; Create the lead in Salesforce and transfer to the sales consultant
&middot; Ensure all leads are converted and report to the manager
&middot; Creating Leads from Telephone Inquiries and send it to the Sales Team
&middot; To ensure all incoming calls gets answered within three rings
&middot; To ensure all calls will be transferred to the right person within 45 seconds
&middot; Timely submission of showroom tracker, first visit survey detailed report, SSI report, telephone inquiries, delivery follow up report and other reports as required
&middot; Be alerted to any untoward activities occurring in the showroom, etc and report accordingly
&middot; Support the Delivery in charge/Delivery Manager in Receiving vehicles on oracle and updating the new vehicles Stock ageing report &ndash; (Daily)
&middot; Support the Delivery in charge/Delivery Manager in arranging the showroom display vehicles &amp; updating the ageing report &ndash; (weekly/biweekly)
&middot; Support the Delivery in charge in conducting a physical stock check &ndash; (Weekly)
&middot; Support the Delivery in charge/Manager in maintaining &amp; handling test drives (Daily)
&middot; Support in keeping records of maintenance on the Fleet of Test drive vehicles
&middot; Preparation in support of test drives to Sales Executive&rsquo;s
&middot; Ensure to collect customer feedback and forward the same to Branch Manager for review on daily basis (Daily)
&middot; Assist in obtaining the required maintenance and support suppliers
&middot; Keep a stock inventory of supplies and report to line manager accordingly 
Educational Qualification
&middot; High school diploma or equivalent; a degree in hospitality, business, or related field is a plus 
Work Experience
&middot; Minimum 1-3 year of work experience in the similar role 
Competencies
&middot; Proven experience in customer service, preferably in a showroom, retail, or hospitality setting
&middot; Strong communication and interpersonal skills
&middot; Excellent organizational skills and attention to detail
&middot; Ability to work under pressure and handle multiple tasks
&middot; A professional and friendly demeanor with a focus on customer satisfaction
Proficiency in Microsoft Office and showroom management software (preferred) 
<ul><li>
</li></ul>Languages
&middot; English, Arabic is desirable</div></div>
 <div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. 
</div><div></div> 
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. 
</div><div></div> 
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. 
</div><div></div> 
<div>For more information, visit www.awrostamani.com .</div></div>

Dia Flower

NOW HIRING: Sales Associate / Guest Relation Officer (Female Only) (GCC or Russian National Only)We are looking for a friendly, reliable, and motivated Sales Associate / Guest Relation Officer to join our mall kiosk team.Job Responsibilities:<ul><li>Greet and assist customers in a friendly and professional manner</li><li>Promote and sell products effectively</li><li>Handle cash, card, and digital payments accurately</li><li>Maintain cleanliness and attractive display of the kiosk</li><li>Manage basic inventory and restocking</li><li>Provide excellent customer service at all times</li></ul>Requirements:<ul><li>Female with pleasing personality</li><li>Open only for GCC National or Russian</li><li>Fluency in English is a must</li><li>Previous sales or guest relationship officer experience is an advantage</li><li>Good communication and interpersonal skills</li><li>Honest, punctual, and well-groomed</li><li>Willing to work shifts, weekends, and holidays</li><li>Ability to work independently in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary + incentives/commission</li><li>Training provided</li><li>Friendly work environment</li><li>Opportunity for growth</li></ul>If you&rsquo;re ready to bring beauty to our customers&rsquo; special moments, send your CV to hr@diaflower.com WhatsApp: 0544557230Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per month

Sales Associate / Customer Service / Guest Relation Officer

Marriott International

<div>Additional Information 
Job Number25198081 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Al Mina, Dubai, Sheikh Rashid Road &amp; 37th Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Rizaries

<div><div><h6 class="jobSectionHeader">Job Description</h6> 

<ul>
<li>Communicate with guests online through email, booking platforms, and messengers.
</li>
<li>Send booking confirmations, updates, and follow-up messages to ensure guest satisfaction.
</li>
<li>Manage reservations &mdash; create, update, and process bookings, including handling online payments.
</li>
<li>Review and respond to guest feedback on all platforms, and help resolve any issues or disputes.
</li>
<li>Work closely with the internal team to ensure smooth daily operations.
</li>
<li>Complete special or urgent tasks assigned by the management when needed.</li></ul> 

<h6 class="jobSectionHeader">Job Requirements</h6> 

<ul>
<li>Genuine interest in communicating with guests and providing excellent service.
</li>
<li>Strong sense of responsibility, accuracy, and attention to detail.
</li>
<li>Good decision-making and problem-solving abilities.
</li>
<li>Confident computer skills and ability to use basic software.
</li>
<li>Active and comfortable using the internet and online platforms.
</li>
<li>Own laptop and reliable internet connection.
</li>
<li>Willingness to learn and grow.
</li>
</ul>About Company: 
At Rizaries, we thrive on innovation and a commitment to excellence across diverse sectors. 
We welcome ambitious individuals who are passionate about growth, collaboration, and 
contributing their skills to projects that shape the future.
</div><div></div><div><h3 class="jobSectionHeader">Job Features</h3>
<div><div><div><h4 class="jobSectionHeader">Job Category</h4>
Office</div></div></div></div></div><div></div>

Guest Relations Officer

Al Tayer Group

<div>
 
 Al Tayer Group is looking for a
 
 Legal Counsel
 
 to join our dynamic Legal team in Dubai, UAE.
 
 
 
 
 
 
 
 Qualifying Criteria:
 
 
 
 <ul>
 <li>
 Graduate degree in Law from a reputed university; UK/US qualified preferred.
 </li>
 <li>
 At least 4 years of Post-Qualified Experience (PQE).
 </li>
 <li>
 Excellent English drafting skills, with proven ability to document complex negotiation outcomes independently.
 </li>
 <li>
 Strong private practice background with thorough training.
 </li>
 <li>
 Previous experience at a top-tier international law firm, with exposure across multiple sectors.
 </li>
 <li>
 Expertise in Mergers &amp; Acquisitions (M&amp;A) and/ or commercial law.
 </li>
 <li>
 Strong work ethic and structured thought process.
 </li>
 </ul>
 
 
 
 
 
 
 Job Profile :
 
 
 
 
 
 
 <ul>
 <li>
 Lead negotiator for transactions, excluding complex transactions.
 </li>
 <li>
 Overseeing quality of output.
 </li>
 <li>
 Providing direction on tactics, research and contextual awareness.
 </li>
 <li>
 Liaison point with business on the above.
 </li>
 <li>
 Supporting the Al Tayer Group legal function by providing legal expertise and services, including:
 </li>
 <li>
 Supporting the internal business units in strategy and execution of corporate objectives;
 </li>
 <li>
 Reviewing, amending and approving legal structures and contracting methods.
 </li>
 <li>
 Providing subject matter expertise for compliance and governance.
 </li>
 <li>
 Leading contractual negotiations with external lawyers and/or counterparties and
 </li>
 <li>
 Ensuring internal stakeholders are fully aware of the risks, mitigations and key legal issues in any contractual commitment for the Group.
 </li>
 </ul>
 
 
 
 
 
 Strategic Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Show initiative in relation to the formulation of goals and their implementation.
 </li>
 <li>
 Drafting oversight and control in relation to all transactions except complex transactions.
 </li>
 <li>
 Share policeman responsibilities in relation to compliance with relevant laws and industry best practice.
 </li>
 <li>
 Retaining contacts with key external legal experts in relation to all matters requiring specialist expert advice.
 </li>
 </ul>
 
 
 
 
 
 Functional Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Work closely with Chief Legal Officer, VP Legal and Managing Counsel ensuring legal concerns requiring senior level input are addressed as soon as possible.
 </li>
 <li>
 Lead relevant contract negotiations with principals, suppliers and counsel of counter parties.
 </li>
 <li>
 Investigate legal claims and complaints by or against the Group, prepare analysis to ensure that management is made aware of all aspects of the claim/allegations,
 </li>
 <li>
 Assist in the formation of new businesses under the Group and ensure that these are in line with regulatory requirements.
 </li>
 <li>
 Oversee final terms and conditions for key contracts between the Group and other parties and provide to Chief Legal Officer or relevant SLCs for final approval.
 </li>
 <li>
 Participate in management meetings as required and offer legal opinion on any discussed issue.
 </li>
 <li>
 Advise management on legal matters pertaining to their responsibilities, potential liabilities, exposures and any matters necessary for making informed decisions within their capacities in line with relevant SoAs.
 </li>
 <li>
 Comprehensively synthesise large volumes of information. Meticulous attention to detail.
 </li>
 <li>
 Company governance awareness and ability to draft company governance documentation.
 </li>
 <li>
 Solution orientated in a practical and compliant manner, in line with corporate governance and principles.
 </li>
 <li>
 Ability to understand basic key financial documentation for businesses such as balance sheets, profit and loss accounts and matters driving costs/profits
 </li>
 </ul>
 
 
</div>

Legal Counsel

Dubai Holding Entertainment

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 Job Overview:
 
 
 Here's your chance to step into the role of
 
 Guest Relation Associate
 
 at
 
 Roxy Cinema
 
 part of
 
 Dubai Holding Entertainment
 
 . In this position, you'll take on key responsibilities that include:
 
 
 
 
 
 The Guest Relation Associate is responsible for providing courteous and professional guest service to cinema patrons. The Guest Relation Associate is also responsible for assisting in all areas of operations to deliver an outstanding movie experience to Roxy Cinema Guests.
 
 
 
 
 
 Main Duties:
 
 <ul>
 <li>
 To display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow team members to support cinema operation.
 </li>
 <li>
 To represent &amp; promote Roxy Cinemas &amp; Meraas Leisure &amp; Entertainment in a positive manner to maintain a professional brand image.
 </li>
 <li>
 To ensure the enforcement of Roxy Cinema rules and provide crowd control in an efficient manner throughout the areas as necessary to ensure the guest`s safety an enjoyable experience.
 </li>
 <li>
 Attends to all guest&rsquo;s reasonable request and enquiries.
 </li>
 <li>
 Ensures security of cash, ticket stubs and equipment in Roxy Cinemas
 </li>
 <li>
 Performs duties in all fronts of house positions.
 </li>
 <li>
 Operates automated ticketing system.
 </li>
 <li>
 Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Duty Manager
 </li>
 <li>
 Provides support with cinema advertising and promotional events as required.
 </li>
 <li>
 Handles day to day accounting and end of shift financial matters.
 </li>
 <li>
 Adheres to all policies and procedures.
 </li>
 <li>
 Assist in all emergency and health and safety policies and procedures.
 </li>
 <li>
 Assist as required in ensuring all presentations and standards are achieved.
 </li>
 <li>
 Completes assigned tasks within given deadlines.
 </li>
 <li>
 Performs any other duties as required by the Management.
 </li>
 <li>
 Performs all related guest service functions to provide excellent support and service.
 </li>
 <li>
 Assists in Cinema information services.
 </li>
 <li>
 Follow, implement, and train on HACCP procedures.
 </li>
 <li>
 Performs other duties as assigned.
 </li>
 </ul>
 
 &middot; Implement Work Culture: Clean, Tidy &amp; Presentable
 
 <ul>
 <li>
 Any other duties as may be reasonably requested by the Management Team
 </li>
 </ul>
 
 
 
 
 Competencies
 
 <ul>
 <li>
 The ability to drive performance in increasingly competitive and diverse environments, enhancing and improving efficiency/ effectiveness of processes and practices in pursuit of striving to exceed targets set. This would also include making improvements to organizational performance by making decisions, setting priorities and choosing goals in line with the company strategy.
 </li>
 <li>
 The ability to adapt to changes in order to alter normal procedures to complete a job efficiently and meet company goals. This would include willingness to understand other person's point of view and change the course of action with the new information to achieve set goals.
 </li>
 <li>
 High Performance Teamwork and Cooperation The ability to proactively build high performance teams, supports teams interests and encouraging and empowers strong team spirit. This would include understanding the essential technical and behavioral competencies required to build a team, understand the dynamics of teams - strengthens team bonds and encourage and empower them.
 </li>
 <li>
 The ability to create opportunities, proactively act on something now to create a future opportunity and improvement. This would include but not limited to demonstrating 'entrepreneurial creativity' stimulating and inspiring others to understand how the initiative can be developed and implemented. And, also gaining support and commitment of relevant stakeholders
 </li>
 </ul>
 
 
 
 
 Qualifications: High School Certificate
 
 
 Experience: Essential1- 3 years of experience in a Customer Service role, preferably in F&amp;B.
 
 
 Skills: Relevant product knowledge of food and beverage
 
 
 
 
 
 About the Benefits:
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
 
 
 We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 
</div>

UAEN - Guest Relations Associate - Roxy Cinema - Dubai Holding Entertainment

Explore 784+ Guest relation officer in Training Jobs In Dubai this December. Find roles across top companies and apply now to boost your career.

784 guest relation officer jobs IN Training Jobs In Dubai

Guest Relation Officer

Guest Relation Officer

Sales Associate / Customer Service / Guest Relation Officer

Guest Experience Expert (Guest Relations Officer)

Guest Relations Officer

Legal Counsel

UAEN - Guest Relations Associate - Roxy Cinema - Dubai Holding Entertainment