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guest relations agent club lounge

Conservatorium Hotel

<div><div><div>Guest Relations Agent &ndash; Club Lounge
 <div></div><div><div><ul><div>543389
</div> </ul></div><div></div><div><ul><div>Rooms
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental, Muscat
</div></div>
</ul></div></div><div>Guest Relations Agent &ndash; Club Lounge

Mandarin Oriental Muscat is looking for a Guest Relations Agent &ndash; Club Lounge to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Creates MOWow Moments that surprise and inspire our guests.</li>
</ul><ul><li>Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.</li>
</ul><ul><li>Be the first point of contact in terms of guest relations, feedback and services.</li>
<li>Assisting in billing and invoice preparation.</li>
<li>Preparing reports according to MOHG standards.</li>
<li>Updating registration cards according to MOHG standards.</li>
<li>Be present at the Front Office at the designated shifts and support the Team operationally.</li>
<li>Being an ambassador of the hotel both being actively engaging with guests and with colleagues.</li>
<li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li>
<li>Develops and supports Trainees and Interns at the Front Office.</li>
</ul><ul><li>Handling and updating Guest360 and Fans of MO profile data.</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests.</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.</li>
<li>Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div></div></div></div>

Guest Relations Agent – Club Lounge

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Guest Relations Agent &ndash; Club Lounge
 
 to join our
 
 Club Lounge
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Creates MOWow Moments that surprise and inspire our guests.
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.
 </li>
 <li>
 Be the first point of contact in terms of guest relations, feedback and services.
 </li>
 <li>
 Assisting in billing and invoice preparation.
 </li>
 <li>
 Preparing reports according to MOHG standards.
 </li>
 <li>
 Updating registration cards according to MOHG standards.
 </li>
 <li>
 Be present at the Front Office at the designated shifts and support the Team operationally.
 </li>
 <li>
 Being an ambassador of the hotel both being actively engaging with guests and with colleagues.
 </li>
 <li>
 Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.
 </li>
 <li>
 Develops and supports Trainees and Interns at the Front Office.
 </li>
 <li>
 Handling and updating Guest360 and Fans of MO profile data.
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests.
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.
 </li>
 <li>
 Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.
 </li>
 <li>
 Cooperate and coordinate teamwork with other departments.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

TIVOLI

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Front Office Manager of Tivoli Muscat, you will lead the Front Office team during the critical pre-opening and post-opening phases of the hotel. You are responsible for ensuring the smooth operation of all Front Office functions including Reception, Guest Relations, Concierge, and Bell Desk. You will be instrumental in setting up SOPs, training staff, and delivering Tivoli&rsquo;s legendary guest service in line with our luxury standards.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Assist in the recruitment, onboarding, and training of Front Office team members.</li><li>
Develop and implement Standard Operating Procedures (SOPs) in line with Tivoli brand guidelines.</li><li>
Coordinate with IT and Operations teams for PMS (Property Management System) setup, front desk design, and back-of-house systems.</li><li>
Participate in departmental budgeting, resource planning, and forecasting.</li><li>
Collaborate with Sales &amp; Marketing for VIP arrival preparations during soft openings and launch.</li></ul>
Operational Responsibilities (Post-Opening):<ul><li>
Oversee daily front office operations ensuring a seamless and personalized guest experience.</li><li>
Manage the team in delivering high-quality service including check-in/out, guest inquiries, and problem resolution.</li><li>
Ensure all guest requests, concerns, and feedback are handled promptly and professionally.</li><li>
Maintain strong working relationships with other departments to ensure smooth guest operations.</li><li>
Monitor room inventory, rate availability, and front office financial transactions.</li><li>
Lead the team by example in grooming, behavior, and service standards.</li><li>
Handle VIP guests and special requests with utmost attention and discretion.</li></ul>
People &amp; Leadership:<ul><li>
Foster a positive and service-oriented work environment.</li><li>
Conduct regular departmental meetings, briefings, and performance reviews.</li><li>
Mentor and develop team members for career growth and succession planning.</li><li>
Ensure compliance with local labor laws, hotel policies, and Tivoli standards.</li></ul> 
Qualifications<ul><li> 
Degree/Diploma in Hospitality Management or related field.</li><li>
Minimum 3-5 years of experience in a similar role in a luxury or upscale hotel environment.</li><li>
Prior pre-opening experience is highly preferred.</li><li>
Strong knowledge of OPERA PMS and front office systems.</li><li>
Excellent communication, leadership, and organizational skills.</li><li>
Fluent in English; Arabic language skills are an advantage.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Front Office Manager

Jumeirah Group

<div><div>Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent) - (25000028)</div><div></div><div> 
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Muscat Bay:
Set in a secluded cove at Bandar Jissah, between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to experience Muscat&rsquo;s breathtaking natural beauty, where mountains meet the sea at the resort&rsquo;s edge. The resort offers ocean-facing rooms and suites, as well as summerhouses and villas with private plunge pools and direct beach access. Guests can also enjoy Jumeirah&rsquo;s signature Talise Spa, an SSI-certified dive centre, diverse dining options, and a dedicated Kids Club.
About the Job:
An exciting opportunity has arisen for an Assistant Front Desk Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role include:<ul><li>
Maintain accurate and up-to-date guest profiles and history records, ensuring preferences and special requests are properly documented.</li><li>
Coordinate with relevant departments to prepare for guest arrivals, including VIP amenities, room readiness, and special requests.</li><li>
Personally welcome and engage with guests, offering courtesy calls, scented towels, and welcome drinks to create memorable experiences.</li><li>
Supervise and guide guest relations staff, ensuring presence in the lobby to welcome and assist guests at all times.</li><li>
Oversee the timely delivery of VIP amenities, guest events, and cocktail arrangements, ensuring seamless service execution.</li><li>
Remain visible and approachable to in-house guests, actively seeking feedback and encouraging guest questionnaire completion.</li></ul></div><div></div><div> 
About you:
The ideal candidate for this position will have the following experience and qualifications:<ul><li>
High School Diploma (essential); Bachelor&rsquo;s Degree in Hospitality, Business, or a related field (desirable)</li><li>
3&ndash;5 years of experience in a similar role within the hospitality industry</li><li>
Advanced proficiency in Microsoft Office programs</li><li>
Problem-solving, leadership and team management, project management, creativity, and strong attention to detail</li></ul>
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:<ul><li>
Access to Learning &amp; Development programmes and clear career pathways.</li><li>
Opportunities for internal mobility within our global network.</li><li>
Colleague discounts on food, beverage and hotel stays worldwide.</li><li>
Health care and insurance benefits.</li><li>
Locally competitive salary.</li><li>
Locally relevant benefits as determined by the property.</li></ul><div> 
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Aug 28, 2025, 2:10:26 AM</div></div>

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
We expect you to: 
Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 
Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 
Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 
Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
 
Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 
Uphold and communicate Shangri-La’s core values, delivering experiences that reflect the resort’s luxury positioning.
 
We expect you to have: 
Strong leadership and communication skills.
 
A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 
Strong organizational skills, with the ability to multitask and prioritize.
 
A natural ability to connect with guests and ensure their needs are exceeded.
 
Flexibility to work on weekends, holidays, and shifts as required.

Guest Relations Supervisor (172403)

Louvre Hotels Group MENA

<div>
 As an Executive Housekeeper, you lead the overall management of housekeeping functions in guestrooms, offices, and public areas. Your responsibilities include establishing and maintaining high standards of cleanliness and decor, implementing effective working rules and practices, and conducting regular inspections to ensure compliance. Your role is pivotal in ensuring a pristine and welcoming environment for guests and colleagues alike.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and oversee all housekeeping operations in guestrooms, offices, and public areas.
 </li>
 <li>
 Establish and enforce standards of cleanliness and decor to meet organizational expectations.
 </li>
 <li>
 Develop and implement effective working rules and practices for housekeeping colleagues.
 </li>
 <li>
 Conduct regular inspections of all areas to ensure compliance with housekeeping standards.
 </li>
 <li>
 Issue necessary orders and corrective actions to address shortcomings and maintain quality.
 </li>
 <li>
 Collaborate with other departments to ensure seamless coordination and guest satisfaction.
 </li>
 <li>
 Train and supervise the housekeeping colleagues, fostering a high-performance and service-oriented team.
 </li>
 <li>
 Monitor inventory levels and coordinate the procurement of cleaning supplies and equipment.
 </li>
 <li>
 Implement and enforce safety protocols and procedures within the housekeeping department.
 </li>
 <li>
 Address guest inquiries and concerns related to housekeeping services promptly and professionally.
 </li>
 <li>
 Maintain inventory of guestroom and cleaning supplies, ordering replacements as needed, and control expenses within set budgets.
 </li>
 <li>
 Organize night cleaning operations for kitchens, offices, public spaces, health club facilities, and pool areas to maintain cleanliness.
 </li>
 <li>
 Prepare the Annual Housekeeping Budget, making recommendations for equipment modernization and staying informed about developments through meetings with salesmen, consultants, and attending Hotel Trade shows.
 </li>
 <li>
 Collaborate with the Accounts Department to control expenses within monthly forecasts.
 </li>
 <li>
 Stay informed about industry trends, innovations, and best practices in housekeeping management.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Executive Housekeeper - Pre-Opening

<div>Company Description 
Rising above the fairways of the LA VIE Club Golf Course, Tivoli Muscat Hotel &amp; Residences is a distinctive new address with a Western lifestyle in the Omani capital. Part of the prestigious LA VIE development, the property offers a sophisticated stay just ten minutes from Muscat International Airport and close to the Oman Convention &amp; Exhibition Centre.
This new-build property will comprise 79 elegant hotel rooms and 100 fully serviced branded residences. Interiors will reflect the elegance of European design with a modern edge, many enjoying impressive views over the course and surrounding hills. 
Job Description 
As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.
Key Responsibilities:
Pre-Opening Phase:<ul><li>
Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.</li><li>
Design and implement Housekeeping operational workflows, policies, and procedures.</li><li>
Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.</li><li>
Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.</li><li>
Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.</li><li>
Set up cleaning schedules and room assignment systems (manual/digital).</li></ul>
Operational Responsibilities:<ul><li>
Lead, train, and manage all housekeeping and laundry team members.</li><li>
Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.</li><li>
Monitor and maintain departmental budgets, inventories, and cost controls.</li><li>
Implement quality control measures and conduct regular inspections.</li><li>
Ensure compliance with health, safety, and hygiene regulations.</li><li>
Handle guest complaints and feedback professionally to ensure high satisfaction.</li><li>
Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.</li><li>
Prepare departmental reports including occupancy-related forecasts and performance metrics.</li></ul>
People &amp; Culture:<ul><li>
Foster a positive and motivated work environment through training, communication, and recognition.</li><li>
Monitor performance and provide ongoing feedback and development for team members.</li><li>
Ensure staffing levels are adequate and aligned with operational needs and occupancy.</li></ul> 
Qualifications 
<ul><li>Minimum 5 years of experience in a similar role, preferably with international luxury hotel brands.</li><li>
Proven experience in hotel pre-opening is required.</li><li>
Strong leadership and team development skills.</li><li>
Excellent communication and organizational skills.</li><li>
Proficient in housekeeping systems and hotel property management software.</li><li>
Good understanding of budgeting, scheduling, and inventory control.</li><li>
Knowledge of local labor laws and hygiene standards.</li><li>
Fluent in English; Arabic is a plus.</li></ul> 
Additional Information<ul><li> 
Opportunity to be part of a prestigious hotel launch in Muscat.</li><li>
Competitive salary and benefits package.</li><li>
Dynamic working environment with career advancement opportunities within Tivoli and Minor Hotels Group.</li></ul></div>

Executive Housekeeper

Explore 103+ Guest relations agent club lounge in Muscat this September. Find roles across top companies and apply now to boost your career.

103 guest relations agent club lounge jobs IN Muscat

Guest Relations Agent – Club Lounge

Guest Relations Agent – Club Lounge

Front Office Manager

Assistant Front Desk Manager - Front Office - Jumeirah Muscat Bay - (National Talent)

Guest Relations Supervisor (172403)

Executive Housekeeper - Pre-Opening

Executive Housekeeper