customer service representative (english) Jobs in Test Jobs In Test Jobs In Giza Egypt

customer service representative (english)

customer support agent (arabic/german/kurdish/english) Jobs in Test Jobs In Test Jobs In Giza Egypt

customer support agent (arabic/german/kurdish/english)

guest relations agent (english) Jobs in Test Jobs In Test Jobs In Giza Egypt

guest relations agent (english)

receptionist Jobs in Test Jobs In Test Jobs In Giza Egypt

receptionist

guest relations agent english

OceanAir

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers before the tour to update pick-up timings and tour details.
 </li>
 <li>
 Act as the primary point of contact for guests before, during, and after their tours and excursions in Egypt.
 </li>
 <li>
 Respond promptly to client inquiries via phone, email, and online channels, providing accurate information about tour packages, schedules, and services maintaining 100% customer satisfaction.
 </li>
 <li>
 Handle guest complaints or issues effectively, ensuring quick resolutions and maintaining a high level of satisfaction.
 </li>
 <li>
 Assist in coordinating all aspects of tour operations, including transport, accommodation, guides, and activities.
 </li>
 <li>
 Monitor guest feedback and suggest improvements to enhance the guest experience.
 </li>
 <li>
 Ensure guests receive all necessary documents and information regarding their tours, including itineraries, booking confirmations, and local guidelines.
 </li>
 <li>
 Build and maintain positive relationships with guests, ensuring they feel valued and well-cared-for throughout their journey.
 </li>
 <li>
 Collaborate with the operations and sales teams to ensure smooth guest transitions from booking to departure.
 </li>
 <li>
 Provide personalized recommendations and assist with special requests (e.g., dietary needs, accessibility requirements, etc.).
 </li>
 <li>
 Keep accurate records of guest interactions, feedback, and any follow-up actions.
 </li>
 <li>
 Assist with preparing post-tour surveys and reports to gather insights for improving services.
 </li>
 <li>
 Ensure all bookings are processed in a timely manner, and maintain organized documentation.
 </li>
 <li>
 Promote the company&rsquo;s brand values and services through professional and engaging communication with clients.
 </li>
 <li>
 Willing to relocate to the UAE during peak season and in accordance with the needs of the role.
 </li>
 <li>
 Help drive repeat business by fostering loyalty among customers and encouraging positive reviews and referrals.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 A
 
 Bachelor&rsquo;s degree
 
 in Hospitality, Tourism, Business Administration, or a related field is preferred.
 </li>
 <li>
 A minimum of 1-2 years of experience in guest relations, customer service, or a related field, ideally within the tourism, hospitality, or leisure industry.
 </li>
 <li>
 Previous experience in the tourism, hospitality, or related sectors is highly desirable.
 </li>
 <li>
 Demonstrated experience in managing guest feedback, inquiries, and resolving complaints in a high-paced, dynamic environment.
 </li>
 <li>
 Familiarity with Property Management Systems (PMS) and booking platforms is an advantage.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests effectively.
 </li>
 <li>
 Fluency in
 
 English
 
 , both written and spoken, is essential.
 </li>
 <li>
 Proficiency in MS Office applications (Word, Excel, Outlook).
 </li>
 <li>
 Strong organizational and multitasking skills with the ability to prioritize tasks effectively in a fast-paced setting.
 </li>
 <li>
 Outstanding problem-solving abilities, with the capacity to handle unexpected situations and resolve conflicts diplomatically.
 </li>
 <li>
 A collaborative team player with the ability to thrive in a dynamic and diverse work environment.
 </li>
 <li>
 Willingness to work
 
 flexible hours, including shifts, weekends, and public holidays
 
 as necessary.
 </li>
 <li>
 Capable of
 
 relocating to the UAE during peak season
 
 as needed.
 </li>
 </ul>
</div>

Guest Relations Agent (English)

Alorica

<div>
 
 At
 
 Alorica
 
 , we&rsquo;re redefining what it means to deliver world-class customer experience (CX). With more than
 
 100,000 employees across 16 countries
 
 , we provide customer service and digital solutions for some of the world&rsquo;s leading brands &mdash; in industries ranging from healthcare and financial services to communications, retail, and technology.
 
 
 In Egypt, Alorica is proud to be part of a global community of diverse, talented professionals who thrive in a
 
 fast-paced, collaborative environment
 
 that values innovation, inclusion, and career growth.
 
 
 Join us and help us make lives better &mdash; one interaction at a time.
 
 
 
 
 
 
 A BRIEF OVERVIEW
 
 
 
 Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. System requirements and technology are the same as an Agent and Representative. This role is responsible to login and utilize the client chat platform for unified and real-time communication.
 
 
 
 
 
 
 YOUR DAY-TO-DAY
 
 
 
 &bull;Provides site-level systems support and ID contact between Vendor and the client.
 
 
 &bull;Provides system and ID support and readiness.
 
 
 &bull;Provides troubleshooting assistance to Agents.
 
 
 &bull;Coordinates Agent ID tracking and issuance.
 
 
 &bull;Communicates new, termed and changes in Agent status to the client.
 
 
 &bull;Manages system issue tracking, escalation and resolution support.
 
 
 &bull;Coordinates all access, change, and term requests for those working on the project.
 
 
 
 
 
 
 WHAT YOU BRING TO THE TABLE!
 
 
 
 &bull;Ability to effectively organize work and priorities against deadlines. Strong communication skills. Results and people-oriented. Ability to work in a fast-paced environment and confidentiality is required.
 
 
 &bull;Advanced English (B2+ in CEFR) (oral &amp; written).
 
 
 &bull;IT basic knowledge, basic Excel skills, data base and troubleshooting experience.
 
 
 &bull;Capable to on-site. Schedule flexibility 24/7, including weekends.
 
</div>

Team Manager - Operations Systems Support

Concentrix

About the Job:Concentrix Egypt is hiring Customer Service Advisors and Sales Representatives to join our fast-growing team! If you&rsquo;re fluent in English and eager to grow your career in a multinational environment, we&rsquo;d love to meet you.Available Vacancies1. Customer Service Advisor / Agent<ul><li>Salary up to 20,000 EGP gross</li></ul><ul><li>Rotational shifts</li></ul><ul><li>Locations: New Cairo &amp; 6th of October (US Accounts)</li></ul><ul><li>Solid B2 English level required</li></ul>2. Sales Representative<ul><li>Salary 20,000 EGP gross + sales bonus in Canadian Dollars (CAD)</li></ul><ul><li>Previous sales experience required</li></ul><ul><li>Solid B2 English level required</li></ul>Benefits<ul><li>Medical and Social Insurance</li></ul><ul><li>Transportation provided</li></ul><ul><li>Opportunities for career growth</li></ul>If you&rsquo;re motivated, customer-focused, and ready to join a global leader in customer experience, apply now to join Concentrix Egypt!Job Types: Full-time, Permanent, New gradPay: E&pound;20,000.00 per month

Talent Acquisition Specialist

Confidential Careers

<div>
 
 
 Job Title:
 
 Social Media Agent
 
 
 
 Department:
 
 Customer Experience / Contact Center
 
 
 
 Location:
 
 Dokki
 
 
 
 Reports To:
 
 Social Media Team Leader / Customer Experience Supervisor
 
 
 
 
 
 
 Job Summary:
 
 
 
 The
 
 Social Media Agent
 
 is responsible for managing customer interactions across all social media platforms, ensuring timely, professional, and high-quality responses. This role plays a key part in maintaining the company&rsquo;s online reputation, addressing customer inquiries, and enhancing overall customer satisfaction through effective communication and problem resolution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 customer inquiries, complaints, and service requests
 
 received through social media platforms such as Facebook, Instagram, X (Twitter), and others.
 </li>
 <li>
 Respond to messages, comments, and mentions
 
 promptly and professionally
 
 , maintaining a consistent brand tone and voice.
 </li>
 <li>
 Support customers with
 
 membership-related inquiries, service information, and problem resolution
 
 .
 </li>
 <li>
 Collaborate with internal teams (Operations, Marketing, and Customer Experience) to ensure accurate and timely responses to customer issues.
 </li>
 <li>
 Track, monitor, and escalate
 
 customer feedback or recurring issues
 
 to relevant departments for resolution.
 </li>
 <li>
 Maintain a
 
 positive brand image
 
 through excellent communication and customer engagement.
 </li>
 <li>
 Participate in
 
 regular quality and performance reviews
 
 to ensure service standards are met.
 </li>
 <li>
 Stay up to date with company updates, campaigns, and promotions to ensure accurate information sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Communication, Marketing, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 0&ndash;5 year of experience
 
 (fresh graduates are welcome to apply) or
 
 3+ years of experience
 
 in a customer service or social media handling role.
 </li>
 <li>
 Strong written communication skills in
 
 Arabic and English
 
 .
 </li>
 <li>
 Proficiency in using major
 
 social media platforms
 
 and related management tools.
 </li>
 <li>
 Excellent customer service attitude with strong problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple conversations efficiently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in a
 
 call center or customer experience environment
 
 .
 </li>
 <li>
 Familiarity with
 
 CRM or ticketing systems
 
 (e.g., Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of
 
 social media analytics and reporting tools
 
 is a plus.
 </li>
 </ul>
</div>

Social Media Agent

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, Admission | MAF Entertainment | SKI Egypt
 
 
 
 ROLE SUMMARY
 
 
 
 The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
 </li>
 <li>
 Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
 </li>
 <li>
 Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
 </li>
 <li>
 Works closely with the cash office team to ensure correct results in daily revenue reports.
 </li>
 <li>
 Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
 </li>
 <li>
 Works closely with Marketing Team for Global Snow website, mobile app for any changes.
 </li>
 <li>
 Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
 </li>
 <li>
 Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or Hospitality.
 </li>
 <li>
 Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Admissions Associate Manager

WOW24-7

We are looking for a part-time Dedicated Agent to join our partner company. This role focuses on managing customer applications, collecting and processing supporting documents, and providing exceptional customer support via voice, chat, and email. The ideal candidate will be detail-oriented, organized, and skilled in multitasking.Requirements<ul><li>German C1, Arabic C1, English B1 (for internal communication only), Kurdish (will be a plus).</li><li>Experience in customer support through voice, chat, and email.</li><li>Excellent organizational and communication skills.</li><li>Ability to collect, review, and process customer documentation accurately.</li><li>Strong problem-solving skills and attention to detail.</li><li>Empathy and professionalism when handling inquiries from customers, schools, and tutors.</li></ul>Responsibilities<ul><li>Provide customer support across multiple channels: voice, chat, and email.</li><li>Managing applications by collecting supporting documents from customers and schools (via email, chat, and phone).</li><li>Conduct sales outreach by calling warm leads and finalizing contracts.</li><li>Handle pre-sales and post-sales questions.</li><li>Troubleshoot and resolve common issues.</li><li>Communicate effectively with parents, schools, tutors, and internal teams.</li><li>Handle and resolve complaints with empathy and professionalism.</li><li>Send reminders and updates as needed.</li></ul>Would be a plus<ul><li>Experience in education, admissions, or tutoring services.</li><li>Background in sales or contract handling.</li><li>Knowledge of the Kurdish language</li><li>Experience handling sensitive customer data.</li></ul>Work conditions<ul><li>Remote work.</li><li>The probation period is two months.</li><li>Schedule: 20 (twenty) hours per week - 4 (four) hours per day during European business hours, Monday through Friday.</li><li>Full-time after a few months.</li></ul>Job Types: Part-time, PermanentPay: E&pound;30,000.00 - E&pound;37,000.00 per monthExpected hours: 20 per weekApplication Question(s):<ul><li>How would you assess your fluency in both spoken and written German? Have you had experience communicating with native German speakers?</li><li>Is Arabic your native language?</li><li>How would you assess your fluency in English?</li><li>Do you speak Kurdish? If yes, at what level?</li><li>This role may be structured under an independent contractor agreement. Are you open to this type of cooperation?</li><li>Regarding compensation, what salary range (gross) would you consider appropriate for this role based on your experience and qualifications?</li></ul>

Customer Support Agent (Arabic/German/Kurdish/English)

Seoudi Supermarket

<div>
 ]We are seeking a motivated and detail-oriented Store Procurement Coordinator to support our store procurement operations. The role focuses on coordinating purchasing activities, maintaining supplier relations, and ensuring accurate documentation.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Assist in handling purchasing requests and orders as per business needs.
 </li>
 <li>
 </li>
 <li>
 Coordinate with suppliers to ensure timely delivery of goods and services.
 </li>
 <li>
 </li>
 <li>
 Maintain accurate records of purchase orders and supplier communications.
 </li>
 <li>
 </li>
 <li>
 Communicate effectively with internal departments to fulfill operational requirements.
 </li>
 <li>
 Prepare and update reports using Excel for procurement activities
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Bachelor&rsquo;s degree (Fresh graduates are encouraged to apply).
 </li>
 <li>
 </li>
 <li>
 No prior experience is required.
 </li>
 <li>
 </li>
 <li>
 Good command of Microsoft Excel.
 </li>
 <li>
 </li>
 <li>
 Good command of English language.
 </li>
 <li>
 </li>
 <li>
 Basic understanding of procurement and ordering processes.
 </li>
 <li>
 </li>
 <li>
 Strong negotiation skills with vendors and suppliers.
 </li>
 <li>
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 </li>
 <li>
 Highly organized with effective time management skills.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 0
</div>

Store Procurement Coordinator

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