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guest relations agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
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At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
<p></p><div><div><p>Our Team:
</p></div><p></p><div><p>Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example , we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion .<br>
</p></div><p></p><div><p>Job Description:<br>
</p></div><p></p><div><p>The Four Seasons Hotel Doha is looking for a Guest Experience Agent . The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager . This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.<br>
</p></div><p></p><div><p><b>Essential </b><b>Functions </b><b>:
</b></p></div><div><ul><li><p>Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
</p></li></ul></div><div><ul><li><p>Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
</p></li></ul></div><div><ul><li><p>Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
</p></li></ul></div><div><ul><li><p>Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact .
</p></li></ul></div><div><ul><li><p>Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
</p></li></ul></div><div><ul><li><p>Ensure all local and corporate policies, works rules and benchmark standard are properly applied
</p></li></ul></div><div><ul><li><p>Utilize Golden appropriately for a maximum guest recognition/satisfaction &middot; Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
</p></li></ul></div></div><div><div><ul><li><p>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
</p></li></ul></div><div><ul><li><p>Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations &middot; Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
</p></li></ul></div><div><ul><li><p>Perform smooth check in and check out process base on benchmark standard
</p></li></ul></div><div><ul><li><p>Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
</p></li></ul></div><div><ul><li><p>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
</p></li></ul></div><div><ul><li><p>Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager &middot;
</p></li></ul></div><div><ul><li><p>Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
</p></li></ul></div><div><ul><li><p>Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
</p></li></ul></div><div><ul><li><p>Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue<br>
 </p></li></ul></div><p></p><div><p>Preferred Qualifications and Skills<br>
</p></div><p></p><div><ul><li><p>Degree Holder, preferably in hotel and restaurant management
</p></li></ul></div><div><ul><li><p>2-4 years of experience as a Guest Relations Agent
</p></li></ul></div><div><ul><li><p>Excellent command in English, and Arabic.<br>
</p></li></ul></div><p></p><div><p>Our Offering:<br>
</p></div></div><p></p><div><p>Opportunities to build a successful career with global potential
</p></div><div><p>Unique strong culture - diversity of 50 different nationalities
</p></div><div><p>Living accommodation in high quality, well-resourced apartment
</p></div><div><p>Excellent Training and Development opportunities
</p></div><div><p>Employee Recognition Programs
</p></div><div><p>Complimentary nights at FS Hotels Worldwide
</p></div><div><p>Paid annual home leave tickets
</p></div><div><p>Complimentary meals in employee restaurants
</p></div><div><p>Free transportation to work
</p></div><div><p>Medical coverage<br>
</p></div><p></p><div><p>Work Authorization:<br>
</p></div><p></p><div><p>The h otel will apply for the work authorization for a successful candidate.<br>
 </p></div><p></p><div><p>Learn more about employment with Four Seasons:<br>
</p></div><p></p><div><p>You could also learn more about employment with Four Seasons via the following channels:
</p></div><div><p>https://www.facebook.com/FourSeasonsJobs
</p></div><div><p>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p></div><div><p>http://jobs.fourseasons.com
</p></div><div><p>https://twitter.com/FourSeasonsJobs</p></div></div><p></p>

Guest Relations Agent (Arabic Speaker)

Aspire Global Human Resources

<p>Are you ready to be part of a world-class pre opening team in Ras Al Khaimah?</p><p>If you have the passion, professionalism and drive to thrivein a luxury hospitality environment, we want to hear from you.</p><ul><li><b>Front Office Supervisor</b></li><li><b>Receptionist</b></li><li><b>Guest Relations Supervisor</b></li><li><b>Guest Relations Agent</b></li><li><b>Lobby Hostess</b></li><li><b>Bell Captain</b></li><li><b>Bell Attendant</b></li><li><b>Door Attendant</b></li><li><b>Telecommunicatiions Agent</b></li><li><b>Housekeeping Supervisor</b></li><li><b>Public Area Supervisor</b></li><li><b>Housekeeping Order Taker</b></li><li><b>Housekeeping Attendant</b></li></ul><p>Candidates should have experienced in 5 Star Hotel</p><p>Interview: online</p><p>Mail your CV along with your experience certificate to <b>connect@aspireglobal-hr.com</b></p><p>Job Type: Full-time</p><p>Job Type: Full-time</p>

Rooms Department - For 5 Star Hotel in Ras Al Khaimah

Raffles Hotels & Resorts

<div>
 <strong>
  Company Description
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 </strong>
 #BeLimitless
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 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
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 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
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 <strong>
  Job Description
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 </strong>
 The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
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 <strong>
  Key Responsibilities
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  <br/>
 </strong>
 <strong>
  Reservations &amp; Guest Relations:
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 </strong>
 <ul>
  <li>
   Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.
  </li>
  <li>
   Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.
  </li>
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   Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.
  </li>
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   Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.
  </li>
  <li>
   Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.
  </li>
  <li>
   Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.
  </li>
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   Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.
  </li>
  <li>
   Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.
   <br/>
   <br/>
  </li>
 </ul>
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  Sales &amp; Upselling
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 </strong>
 <ul>
  <li>
   Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.
  </li>
  <li>
   Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.
  </li>
  <li>
   Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.
  </li>
  <li>
   Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.
  </li>
  <li>
   Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational &amp; Administrative
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 </strong>
 <ul>
  <li>
   Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.
  </li>
  <li>
   Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.
  </li>
  <li>
   Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.
  </li>
  <li>
   Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.
  </li>
  <li>
   Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.
  </li>
  <li>
   Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.
  </li>
  <li>
   Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.
  </li>
  <li>
   Handles amendments and cancellations according to hotel policy while maintaining service excellence.
  </li>
  <li>
   Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.
  </li>
  <li>
   Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.
  </li>
  <li>
   Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.
  </li>
  <li>
   Excellent communication skills in English; Additional languages are a plus.
  </li>
  <li>
   Proficiency in using computers and reservation software.
  </li>
 </ul>
</div>


F&B Reservations Agent

Rota international

<p><b>Job Title:</b> Guest Service Agent &ndash; Theme Park<br/><b>Company:</b> Rota International<br/><b>Job Type:</b> Full-time (Open Contract) <b>Available to start ASAP</b></p><p><b>Valid QID (Freelancer or Family visa)</b></p><p><b>Job Description:</b></p><p>Rota International is hiring <b>Guest Service Agents</b> to join the team at a family entertainment center. The role involves welcoming guests, assisting families and children, and ensuring a fun and memorable experience for all visitors.</p><p><b>Responsibilities:</b></p><ul><li>Greet guests warmly and provide excellent customer service</li><li>Assist with inquiries and resolve minor issues promptly</li><li>Coordinate with the operations team to ensure smooth guest flow</li><li>Maintain safety and service standards according to company policies</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work under pressure in a fast-paced environment</li><li>Flexibility to work varied shifts, including weekends and public holidays</li><li>Proficiency in English and Arabic is a plus</li><li>Available to start ASAP</li><li>Valid QID (Freelancer or Family visa)</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are kindly requested to <b>send their CV and a copy of their QID</b> via WhatsApp to <b>33023839</b>. Only shortlisted applicants will be contacted.</p><p><b>NOTE: Phone calls will not be entertained.</b></p><p>Job Type: Full-time</p><p>Pay: QAR2,900.00 per month</p>

Guest Service Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25134032<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing globalteam, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (Service Express Agent)

<div><b>Additional Information</b><br>
<b>Job Number</b>25141867<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Executive Apartments City Center Doha, Diplomatic Street, Area 61, Street 806, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Arrival Expert (Bellman-Arabic Speaker)

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 <br/>
 <br/>
 Job Purpose:
 <br/>
 <br/>
 We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
  </li>
  <li>
   Handle check-ins and check-outs efficiently, following all procedures and protocols.
  </li>
  <li>
   Address and resolve guest inquiries, requests, and complaints promptly and professionally.
  </li>
  <li>
   Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
  </li>
  <li>
   Coordinate with other departments to ensure guest satisfaction and seamless operations.
  </li>
  <li>
   Process guest payments, manage cash handling, and maintain accurate records.
  </li>
  <li>
   Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
  </li>
  <li>
   Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a similar role within the hospitality industry is preferred.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Proficiency in hotel management software and front office systems.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Ability to handle stressful situations calmly and effectively.
  </li>
  <li>
   Flexibility to work shifts, including evenings, weekends, and holidays.
  </li>
  <li>
   Fluency in English; knowledge of additional languages is an asset.
  </li>
  <li>
   A positive attitude and a commitment to providing outstanding guest service.
   <br/>
   <br/>
  </li>
 </ul>
 What&rsquo;s In It for you?
 <br/>
 <br/>
 <ul>
  <li>
   One of the most iconic places to be and work.
  </li>
  <li>
   Amazing learning and development program
  </li>
  <li>
   Discounted rates at The Ned Doha
  </li>
  <li>
   Fantastic career growth opportunities
   <br/>
   <br/>
  </li>
 </ul>
 At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 <br/>
 <br/>
 Apply today and join us as a Front Office Agent
 <br/>
 <br/>
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>


Front Office Agent

Explore 475+ Guest relations agent in Doha this September. Find roles across top companies and apply now to boost your career.