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guest relations agent short term

Marriott International

<div>Additional Information 
Job Number25153266 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Relations Agent (Short-Term)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25153266
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Alila Jabal Akhdar

<div>Summary<div>
Job Summary: 
The Leisure Concierge Agent is responsible for creating unique, engaging, and personalized leisure experiences for hotel guests. Specializing in astronomy, mountain hiking, via ferrata, and other outdoor adventure activities, the agent will curate tailored itineraries and tours, ensuring guests have safe and enjoyable experiences. This role involves extensive knowledge of local natural attractions, outdoor safety, and the ability to provide exceptional guest service.
Key Responsibilities:<ul><li>
Guest Interaction and Personalized Service:<ul><li>
Welcome and engage guests, ensuring a friendly and professional experience from arrival to departure.</li><li>
Understand guest preferences and expectations to tailor astronomy tours, mountain hiking, via ferrata adventures, and other leisure activities accordingly.</li><li>
Provide detailed information about local natural landmarks, trails, stargazing opportunities, and adventure activities.</li><li>
Offer suggestions on the best times and locations for stargazing and other outdoor activities based on weather and seasonal conditions.</li></ul></li><li>
Tour and Activity Coordination:<ul><li>
Plan, organize, and lead astronomy sessions, guided hikes, mountain tours, and via ferrata expeditions.</li><li>
Collaborate with local tour providers, guides, and adventure specialists to ensure a smooth and safe guest experience.</li><li>
Ensure all equipment and gear necessary for activities (e.g., telescopes, hiking gear, helmets) are maintained, properly set up, and available for guest use.</li><li>
Provide thorough safety briefings for all activities, emphasizing proper equipment use and safety procedures.</li></ul></li><li>
Astronomy and Outdoor Expertise:<ul><li>
Stay updated on astronomy events (e.g., meteor showers, eclipses) and communicate upcoming celestial phenomena to guests.</li><li>
Possess expert knowledge of local trails, mountain routes, and via ferrata paths, including difficulty levels and potential risks.</li><li>
Provide educational insights into local geography, and ecosystems during guided tours.</li><li>
Monitor weather conditions to ensure the safety and comfort of guests during outdoor excursions.</li></ul></li><li>
Guest Safety and Risk Management:<ul><li>
Conduct risk assessments for all activities, ensuring adherence to safety standards.</li><li>
Ensure guests are equipped with proper attire and gear for outdoor activities.</li><li>
Respond promptly to any guest concerns or emergencies that arise during activities, coordinating with hotel staff and local emergency services when necessary.</li></ul></li><li>
Administrative Tasks:<ul><li>
Maintain accurate records of guest bookings, activity schedules, and feedback.</li><li>
Handle any special requests, bookings, and follow-up on guest inquiries.</li><li>
Track and manage inventory of equipment and supplies needed for astronomy and outdoor activities.</li><li>
Assist with marketing efforts by promoting leisure activities to guests during check-in and through digital channels.</li></ul></li></ul>
Qualifications:<ul><li>
Previous experience in hospitality, customer service, or tourism, with a focus on outdoor adventure and astronomy.</li><li>
Knowledge of local geography, hiking trails, mountain climbing techniques, and celestial events.</li><li>
Excellent communication and interpersonal skills.</li><li>
Ability to manage time and coordinate multiple activities effectively.</li><li>
Certification in first aid and CPR, with knowledge of wilderness survival and outdoor safety.</li><li>
Physical fitness and ability to guide strenuous activities such as hiking and climbing.</li></ul>
This role is ideal for a passionate individual who loves nature, adventure, and the night sky, and who strives to deliver memorable, high-quality experiences for hotel guests.</div></div>

LEISURE CONCIERGE - ASTRONOMER & GEOLOGIST

Thousand Nights Camp

<ul><li>Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li><li>Always maintain positive guest relations.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Maintain complete knowledge at all times of:</li><li>All camp facilities/ services, hours of operation.</li><li>All room rates, special packages, and promotions.</li><li>Daily house count and expected arrivals/departures.</li><li>Scheduled daily group activities.</li><li>Activities &ndash; rate, time and duration and policy to it</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</li><li>Process all guest check-ins and check outs.</li><li>Verify registration card information with the guest and to collect all required documents to complete the check in process.</li><li>To obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</li><li>To escort guest and transport their luggage to the room and providing information&rsquo;s about the camp.</li><li>To brief the guest about the room and the facilities in the room.</li><li>To handle overbooked or walked in guests.</li><li>To monitor, send and co-ordinate guest requests with other departments and to make sure the request are fulfilled.</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)</li><li>Resolve discrepancies on the room status report with housekeeping.</li><li>Match the bucket check to in-house guest ledger report, report discrepancies to Manager.</li><li>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.</li><li>To perform night auditing with proper check on all occupied guest room for the price and meal plan and other revenues.</li><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and follow the company training policy</li></ul>Job Type: Contract Contract length: 9 monthsPay: From RO160.000 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment. 
Qualifications<ul><li> 
College diploma in Hotel Management or related field</li><li>Previous experience in Food &amp; Beverage/Restaurant and Banquet operation</li><li>Passion for leadership and teamwork</li><li>Eye for detail to achieve operational excellence</li><li>Excellent guest service skills</li></ul></div>

Outlet Supervisor

IHG Hotels & Resorts

<div>
 Your day-to-day
 
 
 <ul>
 <li>
 Supervise the daily operations of the credit department, ensuring timely billing and collection of outstanding accounts.
 </li>
 <li>
 Monitor guest, company, and travel agent accounts to prevent credit risks and overdue balances.
 </li>
 <li>
 Approve and review credit applications, ensuring compliance with hotel standards and financial policies.
 </li>
 <li>
 Ensure all invoices are accurate, complete, and issued promptly.
 </li>
 <li>
 Review aging reports regularly and follow up on overdue accounts.
 </li>
 <li>
 Coordinate with sales, reservations, and front office teams to resolve disputes or discrepancies.
 </li>
 <li>
 Enforce adherence to the hotel&rsquo;s credit policies and procedures.
 </li>
 <li>
 Prepare monthly credit reports, bad debt analysis, and collection forecasts for management.
 </li>
 <li>
 Ensure compliance with local financial regulations and internal audit requirements.
 </li>
 <li>
 Guide and train junior staff in credit and collections procedures.
 </li>
 <li>
 Liaise with clients professionally to resolve payment issues.
 </li>
 <li>
 Work closely with the Financial Controller and department heads to safeguard revenue.
 
 
 </li>
 </ul>
 What we need from you
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, or related field.
 </li>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in credit or accounts receivable, preferably in hospitality.
 </li>
 <li>
 Strong knowledge of credit and collection principles, financial policies, and hotel operations.
 </li>
 <li>
 Proficiency in PMS (Opera, Fidelio, or similar) and MS Office applications.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to lead, train, and supervise a small team.
 
 
 </li>
 </ul>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Credit Supervisor

Crowne Plaza Hotel

<div>Role Purpose
As General Manager of Crowne Plaza, Muscat Oman you will manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You&rsquo;ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Nestled in the heart of Muscat, Oman, Crowne Plaza Oman Convention &amp; Exhibition Centre is a premium full-service IHG hotel that offers 295 modern and spacious rooms, 5 enticing dining outlets, 8 versatile meeting spaces, and an array of recreational facilities, accompanied by the warm embrace of authentic Omani hospitality.
Key Accountabilities
People
<ul><li>Develop programmes and initiatives to increase team engagement that are aligned with the hotel&rsquo;s service philosophy.</li><li>
Develop, implement and monitor team member succession planning to ensure future bench strength.</li><li>
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.</li><li>
Oversee HR related actions in accordance with company rules and policies.</li></ul>
Guest Experience<ul><li>
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.</li><li>
Drive improvement in guest satisfaction goals.
</li><li>Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.</li><li>
Speak to guests &ndash; ask for their feedback and build relationships.</li></ul>
Financial<ul><li>
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.</li><li>
Analyse financials to drive revenues, future profitability and maximum return on investment.</li><li>
Use distribution channels and technology platforms to drive revenue and maximise market share.
</li><li>Lead capital plans and asset management initiatives, including working with owners to maintain or improve property&rsquo;s market leadership position.
</li></ul>Responsible Business<ul><li>
Ensure a safe and secure environment for guests, colleagues and hotel assets.
</li><li>Act as public relations representative to raise awareness of hotel and brand in local community.</li><li>
Drive team member involvement in community organisations, activities and businesses.</li><li>
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel&rsquo;s carbon footprint.</li><li>
Perform other duties as assigned. May also serve as manager on duty.</li></ul>
Key Skills &amp; Experiences<ul><li>
Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.</li><li>
Five to ten years&rsquo; of prior hotel management experience, or equivalent combination of education and experience.</li><li>
Experience required may vary based on size and complexity of operation.</li><li>
Must speak fluent English.</li><li>
Other languages preferred.</li></ul>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

General Manager - Crowne Plaza Muscat

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179 guest relations agent short term jobs IN The Gcc Oman Department Jobs In Oman

Guest Relations Agent (Short-Term)

Guest Relations Agent (Short-Term)

LEISURE CONCIERGE - ASTRONOMER & GEOLOGIST

Receptionist

Outlet Supervisor

Credit Supervisor

General Manager - Crowne Plaza Muscat