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guest relations officer

AraBnB Vacation Home Rentals

<p>&#10024; Key Responsibilities&#10024;</p><p>&#10024;Guest Experience</p><p>Conduct smooth in-person check-ins and check-outs</p><p>Assist guests with luggage, access, parking guidance, and basic orientation</p><p>Respond professionally and promptly to guest needs and on-site questions</p><p>Represent the Arabnb Homes brand with excellent communication and hospitality</p><p>&#10024;Property Operations</p><p>Perform scheduled inventory checks in all apartments (linens, amenities, supplies)</p><p>Install and replace items such as name plates, diffusers, decor pieces, basic fixtures</p><p>Support maintenance visits and coordinate with our in-house technician</p><p>Conduct basic troubleshooting (WiFi resets, simple fixes, lock issues, etc.)</p><p>&#10024;Quality Control</p><p>Inspect apartments after cleaning to ensure Arabnb Homes&rsquo; standards</p><p>Report damages, missing items, or cleanliness issues</p><p>Verify that linens, toiletries, and amenities are correctly stocked</p><p>Ensure apartments remain guest-ready at all times</p><p>&#10024;Logistics &amp; Coordination&#10024;</p><p>Pickup and drop-off of items between units</p><p>Assist the operations manager with daily tasks</p><p>Update task trackers and maintain consistent communication</p><p>Ensure smooth coordination between cleaning teams, maintenance, and VAs</p><p>&#10024; Requirements</p><p>Strong English communication (spoken &amp; written)</p><p>Professional and friendly guest-facing attitude</p><p>Proactive, reliable, and able to work independently</p><p>Basic knowledge of maintenance or willingness to learn</p><p>Valid UAE driving license + familiarity with Dubai roads</p><p>Previous experience in hospitality, customer service, or Airbnb preferred</p><p>&#11088; What We Offer</p><p>Competitive salary (5,000&ndash;6,000 AED)</p><p>Work visa &amp; benefits</p><p>A growing company with strong career development potential</p><p>Supportive team environment</p><p>Opportunities to learn hospitality operations at a professional level</p><p>&#10024;Language:</p><ul><li>English&ndash;Arabic bilingual proficiency is required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED6,000.00 per month</p>

Guest Relations Officer

Rizaries

<p></p><div><div><h6 class="jobSectionHeader"><b>Job Description</b></h6><br>
<p></p>
<ul>
<li><p>Communicate with guests online through email, booking platforms, and messengers.</p>
</li>
<li><p>Send booking confirmations, updates, and follow-up messages to ensure guest satisfaction.</p>
</li>
<li><p>Manage reservations &mdash; create, update, and process bookings, including handling online payments.</p>
</li>
<li><p>Review and respond to guest feedback on all platforms, and help resolve any issues or disputes.</p>
</li>
<li><p>Work closely with the internal team to ensure smooth daily operations.</p>
</li>
<li><p>Complete special or urgent tasks assigned by the management when needed.</p></li></ul><br>
<p>
</p><h6 class="jobSectionHeader"><b>Job Requirements</b></h6><br>
<p></p>
<ul>
<li><p>Genuine interest in communicating with guests and providing excellent service.</p>
</li>
<li><p>Strong sense of responsibility, accuracy, and attention to detail.</p>
</li>
<li><p>Good decision-making and problem-solving abilities.</p>
</li>
<li><p>Confident computer skills and ability to use basic software.</p>
</li>
<li><p>Active and comfortable using the internet and online platforms.</p>
</li>
<li><p>Own laptop and reliable internet connection.</p>
</li>
<li><p>Willingness to learn and grow.</p>
</li>
</ul><p>About Company:<br>
At Rizaries, we thrive on innovation and a commitment to excellence across diverse sectors.<br>
We welcome ambitious individuals who are passionate about growth, collaboration, and<br>
contributing their skills to projects that shape the future.</p>
</div><div></div><div><h3 class="jobSectionHeader"><b>Job Features</b></h3>
<div><div><div><h4 class="jobSectionHeader"><b>Job Category</b></h4>
<p>Office</p></div></div></div></div></div><div></div>

AW Rostamani

<div><div>AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees.<br>
</div><div></div><br>
<div>Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand.<br>
</div><div></div><br>
<div>Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>
<br><div><div>AWR Automotive, a flagship vertical of AW Rostamani Group, has been shaping the future of transportation in the Middle East for over five decades. Previously known as Arabian Automobiles, the company represents leading global brands, including Nissan, INFINITI, and Renault, exclusively in Dubai and the Northern Emirates, while Zeekr, Chery, and Smart are offered across the UAE. Beyond vehicle sales and services, AWR Automotive is driving innovation with flexible mobility solutions through its homegrown brands like Shift and Subscribe Me.<br>
</div><div></div><br>
<div>Rooted in AW Rostamani Group's legacy of excellence, AWR Automotive embodies the Group&rsquo;s commitment to intelligent and sustainable mobility, continuously delivering value to over 155,000 customers annually. Together with its partners, the company pioneers electric mobility and sustainable solutions, fostering a smarter, greener future for the region.<br>
</div><div></div><br>
<div>For more information, visit www.awrostamani.com .</div></div>

Guest Relations officer

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25198081<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Aloft Al Mina, Dubai, Sheikh Rashid Road &amp; 37th Street, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert (Guest Relations Officer)

DURRANI HOLIDAY HOMES

<p><b>Guest Relation Officer (Back Office)</b></p><p><b>Job Overview</b></p><p>As a <b>Guest Relation Officer</b>, you&rsquo;ll be the first point of contact for our guests and the bridge between departments (housekeeping, maintenance, bellboys, and operations). You&rsquo;ll ensure smooth communication, prompt issue resolution, and a seamless guest experience all managed from the back office.</p><p><b>Key Responsibilities</b></p><p><b>Pre-Arrival &amp; Check-In Coordination</b></p><ul><li>Contact guests for arrival time, passport copies, and security deposit.</li><li>Verify all pre-check-in requirements (ID, payment, DTCM documentation).</li><li>Assign and brief bellboys for scheduled check-ins/check-outs.</li><li>Ensure access cards and keyless codes and welcome kits are ready and tracked.</li><li>Update all guest and reservation data in the PMS and Sakani portals.</li><li>Coordinate with housekeeping and maintenance to ensure unit readiness before arrival.</li></ul><p><b>Check-In/Check-Out Oversight (via Bellboys)</b></p><ul><li>Supervise daily bellboy schedules and confirm on-ground task completion.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Assign bellboys for final inspections and guest review collection.</li></ul><p>&middot; Report damages, missing items, and process deposit deductions as per SOP</p><p><b>Guest Communication &amp; Support</b></p><ul><li>Respond to WhatsApp, OTA, and call inquiries within 2 minutes.</li><li>Maintain clear, professional communication with guests before, during, and after the stay.</li><li>Log all guest concerns and escalate unresolved issues to the Operations Lead.</li><li>Assist guests with booking extensions, keyless code generation, and Sakani updates.</li><li>Coordinate with housekeeping and maintenance for service requests or complaints.</li></ul><p><b>Guest Experience &amp; Reviews</b></p><ul><li>Make courtesy calls within 15 minutes after check-in to ensure satisfaction.</li><li>Track and encourage guest reviews across all platforms (Airbnb, Booking.com, Google, etc.).</li></ul><p>&middot; Follow up with guests who provide negative feedback to resolve issues proactively.</p><ul><li>Support review campaigns and internal recognition (e.g., Review Champion initiatives).</li></ul><p><b>Reporting &amp; SOP Compliance</b></p><p>Prepare and submit daily operational reports covering:</p><ul><li>Check-ins, check-outs, pending cases, deposits, and guest issues.</li></ul><p>&middot; Maintenance/housekeeping status and completion rates.</p><ul><li>Review collection statistics and feedback summaries.</li><li>Maintain accurate digital records for access cards, deposits, damages, and guest logs.</li></ul><p>&middot; Ensure all documents and records are uploaded to DTCM, Sakani, and PMS portals.</p><p>&middot; Support process improvement and ensure compliance with company SOPs.</p><p><b>What We&rsquo;re Looking For</b></p><ul><li>Minimum 2 years&rsquo; experience in guest services, hospitality, or customer support.</li><li>Strong English communication (verbal &amp; written); Arabic or other languages are a plus.</li><li>Tech-savvy, organized, and efficient under pressure.</li><li>Experience with PMS systems, OTA platforms (Airbnb, Booking.com, Expedia), and Hostaway preferred.</li></ul><p>&middot; Familiarity with DTCM and Sakani portals is an advantage.</p><ul><li>Ability to lead and coordinate bellboys to ensure smooth guest service.</li><li>Presentable, professional, and service-oriented.</li></ul><p><b>Core Competencies</b></p><ul><li>Exceptional communication and coordination skills.</li><li>Proactive problem-solving and multitasking ability.</li><li>Strong attention to detail and accuracy in documentation.</li><li>Team player with leadership qualities for field coordination.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>Which of the following systems or platforms have you used? (Select all that apply)</li></ul><p>&#9744; PMS (Property Management System)<br/>&#9744; Airbnb / Booking.com / Expedia (OTA platforms)<br/>&#9744; DTCM / Sakani portals<br/>&#9744; other (pls specify)</p><ul><li>Have you worked in a back-office guest communication or reservations coordination role before?</li></ul><p>&#9744; Yes<br/>&#9744; No</p><ul><li>This role requires responding to guest messages within 2 minutes. How do you balance speed and quality in guest communication?</li><li>Have you ever been responsible for managing security deposits or reporting damages? How did you handle disputes or deductions professionally?</li><li>Have you ever prepared daily operational reports or dashboards for management?</li><li>Visa Status ??</li></ul><p>Work Location: In person</p>

Guest Relation Officer

Hyatt

<div><div><p>Summary</p><div><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Services Officer - Front Office is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p>
Qualifications</p><div><p>
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.</p></div></div></div>

GUEST SERVICES OFFICER - FRONT OFFICE

Naik Foundation

<p><b>Position Overview</b></p><p>The Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul><p><b>Key Competencies</b></p><ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul><p>Job Types: Full-time, Permanent</p>

Guest Relation Executive

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GUEST SERVICES OFFICER - FRONT OFFICE

Guest Relation Executive