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guest relations representative

Shangri-La Group

<div>
 
 Find Your Shangri-La in Shangri-La
 
 
 
 Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai&rsquo;s glittering skyline, every visit becomes an unforgettable experience .
 
 
 
 About The Role
 
 
 
 As a
 
 Guest Relations Supervisor
 
 , you will lead the Guest Relations team in delivering exceptional service experience. You will play a key role in ensuring guest satisfaction, driving loyalty, and maintaining Shangri-La service standards across all touchpoints.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise daily Guest Relations operations and always ensure service excellence.
 </li>
 <li>
 Lead and support the Guest Relations team to deliver warm, professional, and consistent guest experiences.
 </li>
 <li>
 Oversee guest arrivals, in-house experience, and departures to ensure seamless service delivery.
 </li>
 <li>
 Proactively handle guest feedback, complaints, and special requests, ensuring timely resolution.
 </li>
 <li>
 Monitor guest satisfaction scores and contribute to improving loyalty and engagement results.
 </li>
 <li>
 Coordinate closely with Front Office, Housekeeping, and other departments to ensure smooth operations.
 </li>
 <li>
 Ensure brand standards, grooming, and service protocols are consistently followed.
 </li>
 <li>
 Support training, coaching, and performance monitoring of Guest Relations colleagues.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in a Guest Relations or Front Office role within a 5-star or international hotel.
 </li>
 <li>
 Prior supervisory or leadership experience preferred.
 </li>
 <li>
 Proficient in OPMS with strong knowledge of reservations, guest profiles, and front office operations.
 </li>
 <li>
 Fluent in spoken and written English; additional languages are an advantage.
 </li>
 <li>
 Strong leadership, communication, and guest engagement skills.
 </li>
 <li>
 Professional appearance with a warm and confident personality.
 </li>
 <li>
 Flexible and adaptable to operational requirements and shift schedules.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 
 </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Guest Relations Supervisor

gulfa

Guest Relations Officer / Hostess A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.- Valid UAE driving licenseJob Types: Full-time, Fixed term contractJob Types: Full-time, Permanent, Contract Contract length: 24 months

Guest Relations Officer - Hostess

Unidwellers Holiday Homes LLC

We are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.Key Responsibilities:<ul><li>Manage guest check-ins and check-outs, including physical assistance when required</li><li>Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on Airbnb, Booking.com and other platforms</li><li>Work with Property Management Systems (PMS) Guesty</li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with DTCM regulations and holiday home licensing requirements</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with Guesty PMS</li><li>Strong knowledge of Airbnb and Booking.com</li><li>Excellent communication skills in English</li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul>Job Type:<ul><li>Full-time</li></ul>Salary:<ul><li>Up to AED 5,000 per month all inclusive, depending on experience</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations in AED per month?</li></ul>Experience:<ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

Marriott International

<div>Additional Information 
Job Number25201189 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Agent - Female

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Al Habtoor Palace

We&rsquo;re Hiring: Assistant Guest Relations &amp; Butler Manager at Al Habtoor Palace HotelAbout Al Habtoor Palace HotelAl Habtoor Palace Hotel is a luxury five-star hotel in Dubai, offering a blend of timeless elegance and modern sophistication. Known for its exquisite architecture, opulent interiors, and world-class amenities, the hotel provides guests with an exceptional hospitality experience. With multiple fine-dining restaurants, a lavish spa, and personalized services, Al Habtoor Palace Hotel is dedicated to creating unforgettable moments for every guest.Role OverviewWe are seeking an Assistant Guest Relations &amp; Butler Manager to join our team. This full-time, on-site role is pivotal in delivering exceptional hospitality experiences. You will support the Guest Relations team, oversee personalized butler services, manage guest requests, resolve issues promptly, and ensure consistent adherence to the highest service standards.Key Responsibilities<ul><li>Assist in managing the Guest Relations team to ensure top-tier guest satisfaction.</li><li>Supervise and train staff, including butlers, to maintain excellence in service delivery.</li><li>Manage personalized guest experiences and handle special requests with discretion and efficiency.</li><li>Address and resolve guest complaints or concerns promptly and effectively.</li><li>Monitor and act on guest feedback to enhance services continuously.</li><li>Uphold and enforce luxury service standards across all guest interactions.</li></ul>Qualifications<ul><li>Strong background in Guest Relations and Customer Service.</li><li>Excellent verbal and written communication skills.</li><li>Proven problem-solving abilities and a proactive approach to service.</li><li>Leadership experience, with the ability to motivate and guide teams.</li><li>Experience in luxury hotel management is highly desirable.</li><li>Bachelor&rsquo;s degree in Hotel Management or a related field preferred.</li><li>Proficiency in multiple languages is an advantage</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and career development.</li><li>Training and mentorship to enhance skills and leadership capabilities.</li><li>A vibrant, multicultural work environment focused on teamwork and excellence.</li><li>Recognition programs for outstanding performance and dedication.</li></ul>Join us and be part of a team that sets the standard for luxury hospitality.Job Types: Full-time, Permanent

Assistant Guest Relations & Butler Manager

Grayton Hotel Dubai Managed by Blazon Hotels

Job Summary Join our dynamic hospitality team as a Front Office Night Supervisor, where you will lead our overnight front desk operations with energy and professionalism. This pivotal role ensures seamless guest experiences during nighttime hours by supervising front desk activities, managing guest relations, and maintaining operational excellence. Your leadership will foster a welcoming environment, uphold hotel standards, and support a smooth night shift that keeps our guests satisfied and our property secure. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine!Responsibilities<ul><li>Oversee all front desk functions during the night shift, including check-ins, check-outs, and guest inquiries</li><li>Supervise night audit procedures to ensure accurate financial and operational records are maintained</li><li>Deliver exceptional customer service by addressing guest needs promptly and professionally</li><li>Manage multi-line phone systems with courteous phone etiquette, directing calls efficiently and providing information as needed</li><li>Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety throughout the night</li><li>Handle guest complaints or issues with diplomacy and resolve them swiftly to uphold guest satisfaction</li><li>Lead and motivate front desk staff, providing guidance, training, and support to maintain high service standards</li></ul>Experience<ul><li>Proven experience in hospitality management or hotel front desk operations, preferably with night shift supervision experience</li><li>Strong knowledge of hotel management systems and night audit processes</li><li>Multilingual or bilingual skills are highly desirable to serve diverse guests effectively</li><li>Excellent customer service skills with a friendly, professional demeanor</li><li>Familiarity with guest relations, hotel procedures, and multi-line phone systems</li><li>Ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment</li><li>Previous experience working in a resort or similar hospitality setting is advantageous</li></ul>Join us in creating memorable experiences for our guests while leading our nighttime operations with enthusiasm and expertise!Job Type: Full-timePay: AED1,800.00 - AED2,000.00 per monthApplication Question(s):<ul><li>Are you willing to work night shift?</li></ul>Experience:<ul><li>FO supervisory : 1 year (Required)</li><li>4 or 5 Hotel: 3 years (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Front Office - Night Supervisor

Explore 814+ Guest relations representative in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.