receptionist Jobs in Dubai United Arab Emirates

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customer service representative

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guest service agent Jobs in Dubai United Arab Emirates

guest service agent

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reservations agent

guest relations representative

Conservatorium Hotel

<div><div><div><p>Guest Relations Agent
 </p><div></div><div><div><ul><li>JR-03992
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><div><div><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>
<p></p>
</div><div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p></p>
</div><div><p>Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p></p>
</div><div><p>Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p></div>
<div>
<p></p><p><b>About the job</b></p>
</div>
<p></p><div><p>Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Guest Relations Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Guest Relations Agent reports to Guest Relations Manager.</p>
</div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, you will be responsible for the following duties:</b></p>
</div>
<div><ul><li><p>Assist the Guest Relations Manager with VIP room inspections, guest greetings, amenity requests, and daily operations including communication forms and meetings.</p></li>
<li><p>
Monitor guest preferences, manage inventory and billing processes, and support the Front Office during peak periods.</p></li>
<li><p>
Ensure compliance with safety, hygiene, and industry regulations while maintaining quality assurance through inspections and audits.</p></li>
<li><p>
Establish personal connections with guests, track arrivals and departures, and proactively attend to individual guest needs throughout their stay.</p></li>
<li><p>
Foster teamwork, provide coaching, and collaborate with multiple departments to ensure smooth operations and high colleague satisfaction.</p></li>
<li><p>
Deliver exceptional guest service, handle complaints, perform check-ins/outs, and create memorable &ldquo;WOW&rdquo; moments aligned with MOHG Legendary Quality Experiences (LQEs).</p></li>
</ul></div>
<p></p><div><p><b>As a </b><b>Guest Relations Agent</b><b>, we expect from you:</b></p>
</div>
<div><ul><li><p>Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong problem-solving abilities and the capacity to deliver high-level customer service tailored to guest expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul></div>
</div><p></p><div><div><p><b>Our commitment to you</b></p>
</div>
<div><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul></div>
<p></p><div><p><b>We&rsquo;re Fans. Are you?</b></p></div></div></div></div></div></div>

Guest Relations Agent

Shangri-La Group

<div>
 <strong>
  Shangri-La Dubai
  <br/>
  <br/>
 </strong>
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 <br/>
 <br/>
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 <br/>
 <br/>
 <strong>
  As Guest Relations Officer, We Rely On You To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
  </li>
  <li>
   Enhance guest relations and loyalty scores
  </li>
  <li>
   Provide support to ensure a smooth and efficient Guest Relations Operation.
  </li>
  <li>
   Handle all guest requests in a timely, professional and efficient manner
  </li>
  <li>
   Provide all-rounded guest services such as checking in and out.
  </li>
  <li>
   Contribute towards a memorable hotel experience for all guests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Are Looking For Someone Who
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
  </li>
  <li>
   Is fluent in oral and written English and local language
  </li>
  <li>
   Can work with a multinational team
  </li>
  <li>
   Has a pleasant and cheerful personality
  </li>
  <li>
   Flexible and able to work as per hotel operational needs and requirements
  </li>
 </ul>
</div>


Guest Relations Officer

Mandarin Oriental Hotel Group

<p><b>Guest Relations Agent</b></p><p><br></p><p>Mandarin Oriental Downtown, Dubai is looking for a Guest Relations Agent to join our Front Office team.</p>

Accor Group

<br> <br><b>Role Summary<br></b>The Guest Relations Agent   Accor Dubai will be based at Rixos The Palm, a luxury family beach destination on Palm Jumeirah. The role is focused on delivering exceptional guest service, ensuring VIP arrivals and departures run smoothly, and maintaining personalized communication with guests to enhance their overall stay. This position is essential in upholding Accor s high service standards and creating memorable guest experiences.<br> <br>Location: UAE<br>Location: Dubai<br>Industry: Hospitality / Travel<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Greet and assist guests with personalized, attentive service<br>* Respond promptly to guest requests, questions, and special needs<br>* Anticipate guest requirements and deliver proactive solutions<br>* Coordinate all VIP arrivals, departures, and special requests<br>* Handle and resolve guest complaints with professionalism and care<br>* Maintain strong communication between guests and hotel staff<br>* Promote hotel amenities, services, and special programs<br>* Ensure guest satisfaction through follow-ups and feedback collection<br> <br><b>Ideal Profile<br></b> <br>* Previous experience in guest relations or customer service within hospitality<br>* Diploma or degree in Hospitality Management, Business Administration, or related field<br>* Excellent communication, active listening, and problem-solving skills<br>* Flexible to work varying schedules including weekends and holidays<br>* Professional, well-groomed, and highly responsible<br>* Fluency in English required; proficiency in German is an advantage<br> <br><b>Why Join Us<br></b> <br>* Be part of Accor, a global leader in hospitality with limitless opportunities<br>* Work in a multi-awarded resort environment on Palm Jumeirah<br>* Access to training, development, and career progression programs<br>* Competitive salary with staff benefits and lifestyle perks<br>* Opportunity to grow within a supportive, multicultural team<br><br>

Hilton

<div><p>Guest Relation Executive (Russian Speaker) - Franchise</p><b>
Job Requirements<br>
</b><br>
<p>A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><p><br>
What will I be doing?</p><p><br>
As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><br>
<ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate and track regular Guests for their loyalty and choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><br>
<b>
Work Experience<br>
</b><br>
<p>Guest Relations Executives serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><br>
<ul><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high levels of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li><li>
Russian Speaker</li></ul><br>
<b>
Benefits
</b><br>
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><br>
<b>
Disclaimer
</b><br>
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Guest Relation Executive (Russian Speaker) - Franchise

SmartStay

<div>
 <strong>
  Reinventing Short-Term Renting
  <br/>
  <br/>
 </strong>
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 <br/>
 <br/>
 <strong>
  The Role: Guest Relations Officer
  <br/>
  <br/>
 </strong>
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 <br/>
 <br/>
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
  </li>
  <li>
   Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
  </li>
  <li>
   Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
  </li>
  <li>
   Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
  </li>
  <li>
   Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
  </li>
  <li>
   Be flexible and available to work night shifts to accommodate late-night check-ins
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
  </li>
  <li>
   Experience handling guest interactions that lead to positive reviews and returning guests.
  </li>
  <li>
   Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
  </li>
  <li>
   Comfortable working independently and taking ownership of your tasks while being part of a team.
  </li>
  <li>
   Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
  </li>
  <li>
   Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
  </li>
  <li>
   Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary with performance-based bonuses and rapid growth opportunities.
  </li>
  <li>
   Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
  </li>
  <li>
   Opportunities to develop professionally and grow within a fast-growing company.
  </li>
  <li>
   A dynamic and collaborative work environment where your contributions directly influence the guest experience.
  </li>
  <li>
   A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Apply:
  <br/>
  <br/>
 </strong>
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>


The First Group

<p><strong>Job Summary:</strong></p> <p>Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.</p> <p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li>Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.</li> <li>Respond to guests needs and anticipate their unstated ones.</li> <li>Expect and react promptly to guests  requirements and inquires.</li> <li>Actively listen and resolve guests  complaints.</li> <li>Oversee and coordinate all arrivals and departures of special guests (VIPs).</li> <li>Coordinate and manage communication between guests and staff .</li> <li>Promote all amenities, conveniences and programs offered.</li> </ul>

Explore 2110+ Guest relations representative in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

2110 guest relations representative jobs IN Dubai United Arab Emirates

Guest Relations Agent

Guest Relations Officer

Guest Relations Agent

Guest Relations Agent

Guest Relation Executive (Russian Speaker) - Franchise

Guest Relations Officer

Guest Relations Agent