food services supervisor

food services supervisor - arabic speaker Jobs in Muscat

food services supervisor - arabic speaker

guest experience expert- hostess Jobs in Muscat

guest experience expert- hostess

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guest relations supervisor

Renaissance Corporate Services

Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
We expect you to: 
Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 
Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 
Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 
Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences and special requests are honored.
 
Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 
Uphold and communicate Shangri-La’s core values, delivering experiences that reflect the resort’s luxury positioning.
 
We expect you to have: 
Strong leadership and communication skills.
 
A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 
Strong organizational skills, with the ability to multitask and prioritize.
 
A natural ability to connect with guests and ensure their needs are exceeded.
 
Flexibility to work on weekends, holidays, and shifts as required.

Guest Relations Supervisor (172403)

Shangri-La Group

<div>
 Shangri-La Barr Al Jissah Muscat Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 As a Guest Relations Supervisor at Shangri-La Muscat, you will play a key role in creating exceptional guest experiences from arrival to departure. You will supervise the Guest Relations team, ensure consistent service excellence, and act as a central point of contact for guests throughout their stay. This role requires a proactive, guest-focused approach with strong leadership and organizational skills.
 
 
 
 We Expect You To
 
 
 
 <ul>
 <li>
 Oversee the daily activities of the guest relations team, ensuring smooth and professional service delivery in line with Shangri-La standards.
 </li>
 <li>
 Personally welcome VIPs and long-stay guests. Monitor guest satisfaction throughout their stay and ensure personalized, thoughtful service.
 </li>
 <li>
 Handle guest feedback and resolve issues effectively and empathetically, ensuring positive outcomes and follow-up.
 </li>
 <li>
 Collaborate with Front Office, Housekeeping, Food &amp; Beverage, and other departments to ensure guest preferences and special requests are honored.
 </li>
 <li>
 Maintain accurate guest records, preferences, and feedback in the property management system. Utilize data to enhance future stays.
 </li>
 <li>
 Uphold and communicate Shangri-La&rsquo;s core values, delivering experiences that reflect the resort&rsquo;s luxury positioning.
 
 
 </li>
 </ul>
 
 We Expect You To Have
 
 
 
 <ul>
 <li>
 Strong leadership and communication skills.
 </li>
 <li>
 A proactive, problem-solving mindset with the ability to handle guest feedback effectively.
 </li>
 <li>
 Strong organizational skills, with the ability to multitask and prioritize.
 </li>
 <li>
 A natural ability to connect with guests and ensure their needs are exceeded.
 </li>
 <li>
 Flexibility to work on weekends, holidays, and shifts as required.
 </li>
 </ul>
</div>

Guest Relations Supervisor

Hilton

<div>
 
 Job Purpose
 
 
 
 To ensure all team members are paid accurately and on time, while supporting hotel management in providing a safe, fun, and motivational work environment that complies with labour laws, company policies, and brand values.
 
 
 At Hilton Garden Inn Muscat, we pride ourselves on being
 
 Brighthearted
 
 meaning we go above and beyond to exceed guest expectations. By acknowledging this Job Description, you agree to embrace flexibility, multi-tasking, and role versatility whenever needed, ensuring you shine in every situation.
 
 
 
 Key Responsibilities
 
 
 
 
 General HR &amp; Administrative Duties
 
 
 
 <ul>
 <li>
 Execute duties as assigned by the Support Services Manager or General Manager.
 </li>
 <li>
 Manage the full HR administration process, covering the entire Team Member lifecycle &mdash; from recruitment to exit.
 </li>
 <li>
 Process payroll for all hotel team members, reviewing accuracy and deductions, and reporting discrepancies to the Support Services Manager.
 </li>
 <li>
 Maintain complete and up-to-date team member files, ensuring compliance with company policies, labour laws, and relevant legal regulations.
 </li>
 <li>
 Prepare manning and payroll reports.
 </li>
 <li>
 Assist in monthly, quarterly, and year-end closings, and contribute to developing the annual payroll budget and manning guides.
 </li>
 <li>
 Coordinate the performance feedback and talent management process.
 </li>
 <li>
 Ensure, in collaboration with HODs, a smooth onboarding experience for all new team members.
 </li>
 <li>
 Work closely with HODs to develop, train, and retain talent through robust training and development offerings on property.
 </li>
 <li>
 Administer QA-relevant trainings, new hire orientations (NHOs), and other mandatory brand-specific trainings.
 </li>
 <li>
 Assist GM and management in driving engagement and trust.
 </li>
 <li>
 Promote company campaigns such as Travel with Purpose, Thrive@Hilton, and Catch Me at My Best, engaging both GM and HODs.
 </li>
 <li>
 Perform additional HR or accounting duties as required.
 </li>
 <li>
 Proactively assist in operational departments when business needs arise.
 </li>
 <li>
 Act as a passionate host and role model, demonstrating HGI brand personality behaviours.
 
 
 
 </li>
 </ul>
 
 Accommodation Management
 
 
 
 <ul>
 <li>
 Allocate rooms and flats for all employees, including managing transfers.
 </li>
 <li>
 Maintain an updated accommodation list at all times and inform HR of any changes.
 </li>
 <li>
 Monitor and control electricity and water consumption, taking weekly readings.
 </li>
 <li>
 Maintain an inventory system for all items procured for accommodation.
 </li>
 <li>
 Conduct a monthly bed linen inventory.
 </li>
 <li>
 Ensure all staff facilities are maintained in good order and cleanliness.
 </li>
 <li>
 Conduct regular inspections with the Housing Supervisor.
 </li>
 <li>
 Keep staff notice boards in accommodation updated with memos and information.
 </li>
 <li>
 Implement and enforce staff housing rules and regulations.
 </li>
 <li>
 Respond promptly to crisis or emergency situations.
 </li>
 <li>
 Oversee maintenance in accommodation and address requests in a timely manner.
 </li>
 <li>
 Liaise with tenants regarding building-related issues and concerns.
 
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Welfare
 
 
 
 <ul>
 <li>
 Monitor and maintain the e-hotel and employee relations budget.
 </li>
 <li>
 Manage office procedures and maintain organized filing systems.
 </li>
 <li>
 Organize staff welfare activities such as the annual party, picnics, and extra activities.
 </li>
 <li>
 Ensure contracts for Executives and Grade A staff staying outside e-hotel accommodation are up to date and renewed as needed.
 </li>
 <li>
 Handle casual staff contracts, records, attendance, and monthly reports.
 </li>
 <li>
 Ensure staff cafeteria safety and hygiene standards are maintained.
 </li>
 <li>
 Prepare housing and employee relations Capex and budget.
 </li>
 <li>
 Manage staff locker hygiene and maintenance; ensure new staff receive lockers and records are updated.
 </li>
 <li>
 Handle the employee discipline process related to e-hotel accommodation.
 </li>
 <li>
 Maintain and regularly check employee passports.
 
 
 
 </li>
 </ul>
 An HR Business Partner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Two years in HR working within a variety of functions
 </li>
 <li>
 Proven ability to establish strong, influential relationships with all levels in an organization
 </li>
 <li>
 Demonstrated ability to think
 </li>
 <li>
 Proven ability to effectively and clearly convey ideas verbally and in writing
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Oman
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 Human Resources
</div>

HR Administrator

<div>HR Administrator<h2 class="jobSectionHeader">
Job Purpose</h2>
To ensure all team members are paid accurately and on time, while supporting hotel management in providing a safe, fun, and motivational work environment that complies with labour laws, company policies, and brand values.
At Hilton Garden Inn Muscat, we pride ourselves on being Brighthearted meaning we go above and beyond to exceed guest expectations. By acknowledging this Job Description, you agree to embrace flexibility, multi-tasking, and role versatility whenever needed, ensuring you shine in every situation.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
General HR &amp; Administrative Duties</h3><ul><li>
Execute duties as assigned by the Support Services Manager or General Manager.</li><li>
Manage the full HR administration process, covering the entire Team Member lifecycle &mdash; from recruitment to exit.</li><li>
Process payroll for all hotel team members, reviewing accuracy and deductions, and reporting discrepancies to the Support Services Manager.</li><li>
Maintain complete and up-to-date team member files, ensuring compliance with company policies, labour laws, and relevant legal regulations.</li><li>
Prepare manning and payroll reports.</li><li>
Assist in monthly, quarterly, and year-end closings, and contribute to developing the annual payroll budget and manning guides.</li><li>
Coordinate the performance feedback and talent management process.</li><li>
Ensure, in collaboration with HODs, a smooth onboarding experience for all new team members.</li><li>
Work closely with HODs to develop, train, and retain talent through robust training and development offerings on property.</li><li>
Administer QA-relevant trainings, new hire orientations (NHOs), and other mandatory brand-specific trainings.</li><li>
Assist GM and management in driving engagement and trust.</li><li>
Promote company campaigns such as Travel with Purpose, Thrive@Hilton, and Catch Me at My Best, engaging both GM and HODs.</li><li>
Perform additional HR or accounting duties as required.</li><li>
Proactively assist in operational departments when business needs arise.</li><li>
Act as a passionate host and role model, demonstrating HGI brand personality behaviours.</li></ul>
<h3 class="jobSectionHeader">Accommodation Management</h3><ul><li>
Allocate rooms and flats for all employees, including managing transfers.</li><li>
Maintain an updated accommodation list at all times and inform HR of any changes.</li><li>
Monitor and control electricity and water consumption, taking weekly readings.</li><li>
Maintain an inventory system for all items procured for accommodation.</li><li>
Conduct a monthly bed linen inventory.</li><li>
Ensure all staff facilities are maintained in good order and cleanliness.</li><li>
Conduct regular inspections with the Housing Supervisor.</li><li>
Keep staff notice boards in accommodation updated with memos and information.</li><li>
Implement and enforce staff housing rules and regulations.</li><li>
Respond promptly to crisis or emergency situations.</li><li>
Oversee maintenance in accommodation and address requests in a timely manner.</li><li>
Liaise with tenants regarding building-related issues and concerns.</li></ul>
<h3 class="jobSectionHeader">Employee Relations &amp; Welfare</h3><ul><li>
Monitor and maintain the e-hotel and employee relations budget.</li><li>
Manage office procedures and maintain organized filing systems.</li><li>
Organize staff welfare activities such as the annual party, picnics, and extra activities.</li><li>
Ensure contracts for Executives and Grade A staff staying outside e-hotel accommodation are up to date and renewed as needed.</li><li>
Handle casual staff contracts, records, attendance, and monthly reports.</li><li>
Ensure staff cafeteria safety and hygiene standards are maintained.</li><li>
Prepare housing and employee relations Capex and budget.</li><li>
Manage staff locker hygiene and maintenance; ensure new staff receive lockers and records are updated.</li><li>
Handle the employee discipline process related to e-hotel accommodation.</li><li>
Maintain and regularly check employee passports.</li></ul>
An HR Business Partner serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Two years in HR working within a variety of functions
</li><li>Proven ability to establish strong, influential relationships with all levels in an organization</li><li>
Demonstrated ability to think</li><li>
Proven ability to effectively and clearly convey ideas verbally and in writing</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Mandarin Oriental Hotel Group

<div>Guest Relations Agent &ndash; Club Lounge

Mandarin Oriental Muscat is looking for a Guest Relations Agent &ndash; Club Lounge to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Creates MOWow Moments that surprise and inspire our guests.</li>
</ul><ul><li>Being able, and regularly performing, duties of all functions within the Front Office such as check-in, check-out, credit card handling, complaint handling, corresponding with our guests and guest relation tasks.</li>
</ul><ul><li>Be the first point of contact in terms of guest relations, feedback and services.</li>
<li>Assisting in billing and invoice preparation.</li>
<li>Preparing reports according to MOHG standards.</li>
<li>Updating registration cards according to MOHG standards.</li>
<li>Be present at the Front Office at the designated shifts and support the Team operationally.</li>
<li>Being an ambassador of the hotel both being actively engaging with guests and with colleagues.</li>
<li>Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.</li>
<li>Develops and supports Trainees and Interns at the Front Office.</li>
</ul><ul><li>Handling and updating Guest360 and Fans of MO profile data.</li>
<li>Actively advertises our Fans of MO guest recognition program to our guests.</li>
<li>Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards.</li>
<li>Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.</li>
<li>Cooperate and coordinate teamwork with other departments.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Guest Relations Agent – Club Lounge

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Housekeeping Supervisor
 
 to join our
 
 Housekeeping
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.
 
 
 He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.
 
 
 He/she is responsible for resolving colleague&rsquo;s needs and creating a climate of mutual respect and enthusiasm.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Drives Quality Assurance towards MOHG standards.
 </li>
 <li>
 Allocates and coordinates the teams in early and late shifts.
 </li>
 <li>
 Ensures smoothly run floors and impeccable guest rooms with attention to details.
 </li>
 <li>
 Inspects guest rooms and suites.
 </li>
 <li>
 Provides regular training for the team.
 </li>
 <li>
 Manages the cleanliness of storage areas.
 </li>
 <li>
 Handles all guest requests and guest complaints to ensure satisfaction.
 </li>
 <li>
 Manages communication with colleagues and other departments.
 </li>
 <li>
 Actively reviews processes and voices ideas and suggestions.
 </li>
 <li>
 Supervises and provides laundry &amp; pressing services.
 </li>
 <li>
 Completes department relevant administrative tasks.
 </li>
 <li>
 Works on projects and special assignments.
 </li>
 <li>
 Conducts team briefings and meetings.
 </li>
 <li>
 Manages and coordinates flower orderings and purchasing requests.
 </li>
 <li>
 Delights guests and colleagues
 </li>
 <li>
 Manages lost &amp; found.
 </li>
 <li>
 Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Housekeeping Supervisor

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

Explore 114+ Guest relations supervisor in Muscat this September. Find roles across top companies and apply now to boost your career.

114 guest relations supervisor jobs IN Muscat

Guest Relations Supervisor (172403)

Guest Relations Supervisor

HR Administrator

HR Administrator

Guest Relations Agent – Club Lounge

Housekeeping Supervisor

Front Office Supervisor - Omani National