customer service cus receptionist Jobs in Al Khobar

customer service cus receptionist

customer service executive Jobs in Al Khobar

customer service executive

customer service representative Jobs in Al Khobar

customer service representative

guest arrival expert (bellman) Jobs in Al Khobar

guest arrival expert (bellman)

guest service agent

SPHC

<div>Join Our Front Office Team as a Guest Service Agent at the First Vignette Collection in KSA! 
We are looking for a welcoming, energetic, and detail-oriented Guest Service Agent to be the first point of contact and the face of the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). This is a pivotal role for individuals passionate about creating exceptional, personalized experiences and launching a successful career in luxury hospitality. If you have a passion for people and a commitment to service excellence, we encourage you to join our dynamic team.
<ul>
<li>Primary Responsibilities: 
Guest Check-in/Check-out: Efficiently manage the guest registration and departure process, ensuring accuracy and providing a seamless, memorable experience.</li>
<li>Customer Service: Warmly welcome guests, anticipate their needs, and respond promptly and courteously to all inquiries, requests, and concerns, escalating issues when necessary.</li>
<li>Information Hub: Provide in-depth knowledge of hotel services, facilities, local attractions, and dining options, acting as a personal concierge for guests.</li>
<li>Cash and Billing Handling: Accurately process payments, post charges, prepare folios, and handle currency exchange according to hotel financial procedures.</li>
<li>Communication &amp; Coordination: Maintain clear and consistent communication with other departments (Housekeeping, F&amp;B, Maintenance) to ensure all guest requests are fulfilled promptly.</li>
<li>Telephone Operations: Manage the hotel switchboard, directing calls, taking messages, and handling wake-up call requests with professionalism.</li>
<li>Safety &amp; Security: Be aware of and follow all safety and security procedures to ensure a safe environment for guests and colleagues.</li>
</ul>
<ul><li>Requirements: 
Education: High school diploma or equivalent; a degree or diploma in Hospitality Management or a related field is a plus.</li>
<li>Experience: Previous experience in a customer-facing role, preferably within a hotel front office, luxury retail, or customer service environment, is an advantage, but passionate fresh graduates are welcome to apply.</li>
<li>Technical Skills: Proficiency in MS Office Suite; working knowledge of Property Management Systems (PMS) such as Opera is highly desirable.</li>
<li>Communication: Excellent written and verbal communication skills in English are essential. Fluency in Arabic is a significant advantage; proficiency in a third language is a bonus.</li>
<li>Presentation &amp; Demeanor: Impeccable personal presentation and a professional, friendly, and calm demeanor, even during peak operational times.</li>
<li>Attributes: A genuine passion for delivering exceptional customer service, a high level of empathy, and strong problem-solving skills.</li>
</ul>
Availability: Must be flexible to work shifts, including evenings, weekends, and public holidays, as part of a 24/7 operation.

What You Can Expect from Us: 
You will be joining a globally recognized brand, the First Vignette Collection in KSA, which is dedicated to fostering a diverse and inclusive workplace. We offer a competitive salary and a comprehensive benefits package. We are committed to your professional growth through continuous training and development programs. Join us to be the heart of our hotel, delivering IHG's signature hospitality and creating memorable moments for every guest.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Agent

RAMADA Gulf Khobar

<ul><li>know how to use opera system</li><li>Greet, register, and assign rooms to hotel guests.</li><li>Verify guest identification and establish how the guest will pay for the accommodations.</li><li>Issue room keys.</li><li>Keep records of room availability and guests&rsquo; accounts on computer.</li><li>Compute bills and collect payments.</li><li>Make and confirm reservations.</li><li>Answer calls and route call to proper extension.</li><li>Advise housekeeping staff when rooms have been vacated and are ready for cleaning.</li><li>Contact housekeeping or maintenance staff when guests report problems.</li><li>Perform simple bookkeeping activities, such as balancing cash accounts.</li><li>Record guest comments or complaints, referring guest to supervisor, if needed.</li><li>Assist guest as needed with purchase at the gift shop.</li><li>Keep the gift shop stocked with merchandise, as needed.</li><li>Performs other duties as assigned.</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per month

Receptionist - إستقبال - (Saudi Nationality Only)

Hilton

<div>Hostess
A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. 
 
 
What will I be doing? 
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage guest queries in a friendly, timely, and efficient manner</li>
<li>Ensure knowledge of menu and all products</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay</li>
<li>Has a good knowledge of the restaurant's sitting arrangements</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for? 
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude</li>
<li>Good communication skills (oral and Written)</li>
<li>Committed to delivering high levels of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Degree in relevant area</li>
<li>Experience in Food and Beverage department and/or industry</li>
<li>Previous experience of cash handling</li>
<li>Knowledge of Food Hygiene Regulations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Hostess

Marriott International

<div>Additional Information 
Job Number25189131 
Job CategoryProperty Leadership 
LocationSheraton Dammam Hotel &amp; Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia, 31422 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
Be part of an iconic landmark in the Eastern Province. Sheraton Dammam Hotel &amp; Convention Centre proudly stands as Dammam&rsquo;s first 5-star hotel, offering a legacy of luxury, exceptional hospitality, and a vibrant connection to the city. Nestled in the heart of downtown and just minutes from Al Khobar, Dhahran, and Dammam Airport, the hotel offers unmatched convenience for both business and leisure travelers.
With 283 beautifully appointed guest rooms featuring Sheraton&rsquo;s signature Sweet Sleeper Beds, modern amenities, and inspiring views of the Arabian Gulf, the property delivers an elevated guest experience at every turn. Guests enjoy a selection of standout dining venues, including Fayrouz all-day dining, Da Vinci Italian Restaurant, Vienna Caf&eacute;, and Awtar Social Lounge, as well as premium wellness facilities such as an outdoor pool, fitness center, Shine Spa, and massage treatments.
Home to the largest convention center in the Eastern Province, the hotel is the preferred destination for grand weddings, high-profile conferences, and large-scale exhibitions. With 3 spectacular ballrooms spanning 3,000 sqm and 14 versatile meeting and breakout rooms, the Sheraton Dammam Hotel &amp; Convention Centre offers a dynamic environment where a General Manager can truly make an impact, shape the future of a flagship property, and lead a passionate team toward continued excellence. 
CANDIDATE PROFILE 
<ul><li>Proven experience as a General Manager within premium or luxury hotel environments, with a strong record of operational and commercial success.</li>
<li>Regional experience in the Middle East is highly advantageous; Arabic language proficiency is preferred to support effective communication with guests, owners, and local stakeholders.</li>
<li>Demonstrated ability to manage large-scale operations, including extensive F&amp;B, events, and convention facilities, with strong leadership, talent development, and owner relationship skills.</li></ul> 
JOB SPECIFIC TASKS 
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel&rsquo;s business strategies; translates Marriott global strategic plan into one that can be executed on property. 
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. 
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force. 
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance. 
Business Information Analysis
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. 
Employee and Labor Relations
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (&ldquo;open door policy&rdquo;); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed. 
Revenue Management
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel&rsquo;s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses. 
Owner Relations
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. 
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (&ldquo;PR buzz&rdquo;). 
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard. 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-MM1
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

General Manager - Sheraton Dammam Hotel & Convention Centre

Fairmont

<div>Company Description 
Fairmont hotels is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 employees worldwide, we are dedicated to providing exceptional service, embracing innovation, and fostering a culture of excellence.
Join us as the pre-opening General Manager for Fairmont Al Khobar. Set to open in early 2027. 
Job Description 
You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business.
Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory.
A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations.
In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor.
As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel&rsquo;s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige.
Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories.
Key Behaviours and Responsibilities:<ul><li>
Act with an open mindset:</li></ul>
 Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning.
 Demonstrate explicit knowledge and awareness of company standards as an integral role model.
 Build quality relationships with the management team.
 Create an environment that encourages innovation, challenges traditional thinking, and fosters a &quot;speak-up&quot; culture.<ul><li>
Create positive impact working with others:</li></ul>
Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
Recognize and appreciate the contributions and well-being of colleagues.<ul><li>
Strive for guest/client satisfaction:</li></ul>
Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry standards.
Maintain product and service quality standards by conducting ongoing evaluations.
Handle VIP Guests and understand international protocols for government officials and royalty.
Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.<ul><li>
 Consistently deliver excellence:</li></ul>
Demonstrates a comprehensive understanding of ownership group's investment objectives and formulates strategic business plans that align with those objectives; ensuring preservation and maximization of the hotel&rsquo;s assets.
Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
Exhibits expertise in sales, marketing, and revenue management, driving the hotel's performance in the luxury hospitality market.
Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
Recognize and reward outstanding performance and celebrate achievements within the organization.<ul><li>
 Enable team success:</li></ul>
Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
Encourage individuals to take on challenging assignments and stretch their capabilities.
Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
As applicable, brings experience in working with labor unions, maintaining constructive relationships and ensuring harmonious teamwork.<ul><li>
 Create clarity:</li></ul>
Articulates a clear and comprehensive vision for the hotel, aligning goals and objectives with ownership group's investment strategy.
Effectively communicates organizational vision, goals, and expectations, fostering a shared sense of purpose and direction among team members.
Demonstrates adeptness in overseeing renovation projects, maintaining transparency and open communication throughout the process.
Addresses ambiguity and navigates complex situations with transparency, fostering an environment of clear direction and effective problem-solving.<ul><li>
 Inspire for top performance:</li></ul>
Lead with passion and integrity, motivate and inspire others to achieve their best.
Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
Embodies an entrepreneurial spirit, inspiring innovative thinking and fostering a culture that encourages taking calculated risks.
Recognizes and rewards outstanding performance, cultivating an atmosphere of achievement and recognition.
Promotes continuous development and growth, offering resources and guidance to nurture professional skills and talents.
Champions a &quot;speak-up&quot; culture, creating an environment where diverse opinions are valued, and individual contributions are celebrated.
Convince others, negotiate, debate, and find win-win solutions. 
Qualifications 
Prior experience in a luxury hotel General Manager position.
Experience managing in a pre-opening and opening environment.
Strong educational background with professional qualifications and a continuous learning mindset.
Fluent in English.
Proven track record of building a strong service, and quality culture
Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
Experience in managing owner relations.
Demonstrated leadership, organizational, and interpersonal skills.
Strategic thinker with excellent communication and presentation skills.
Displays a strong entrepreneurial spirit
Bottom-line oriented with a focus on quality guest service and team-building.
Creative and innovative mindset.
Ability to collaborate and work in a fast-paced environment.
Excellent sense of prioritization and time management.
Professional demeanor and strategic orientation.
Engaging, friendly, and charismatic with a natural ability to connect with guests.
Passionate about creating memorable experiences and turning moments into special memories.</div>

General Manager - Fairmont Al Khobar (Pre-Opening)

Grand Hyatt Al Khobar Hotel And Residences

<div>
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. The team leader - reservations is responsible to assist the assistant reservation manager in managing the reservations department and work closely with marketing and sales and other relevant rooms departments to maximize room yield through inventory control while delivering exceptional customer service in line with the Hyatt's brand standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 Ideally with a university degree or diploma in hospitality or tourism management. Minimum 2 years' work experience as assistant manager in either reservation or front office, or as team leader in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 
</div>

Team Leader - Reservations (Saudi Nationality)

<div>Additional Information 
Job Number25188012 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Jubail, King Faisal West Street Building No. 8557, Jubail, Saudi Arabia, Saudi Arabia, 35518 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert (Bellman)

Explore 151+ Guest service agent in Al Khobar this December. Find roles across top companies and apply now to boost your career.