customer service executive Jobs in Al Khobar

customer service executive

customer service representative Jobs in Al Khobar

customer service representative

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customer service cus receptionist

STFS GROUP

Job Description &ndash; Customer Service / Receptionist (Saudi National)Industry: Automotive Position: Customer Service Executive / Receptionist Nationality Required: Saudi National Location: AlkobarDepartment: Customer Care / Front OfficePosition Overview:We are seeking a friendly, professional, and customer-focused Saudi National to join our automotive team as a Customer Service / Receptionist. The ideal candidate will be the first point of contact for customers, ensuring smooth communication, professional greetings, and efficient support throughout their visit or inquiry.Key Responsibilities:Front Desk &amp; Customer Handling<ul><li>Greet customers warmly and assist them with inquiries.</li><li>Manage customer check-ins for service appointments.</li><li>Direct visitors to the appropriate department (Service, Sales, Spare Parts, etc.).</li><li>Answer incoming calls and transfer them to the relevant staff members.</li></ul>Customer Service Support<ul><li>Maintain customer records and update appointment schedules.</li><li>Coordinate with the service team regarding customer vehicle status.</li><li>Provide accurate information about services, promotions, and timelines.</li><li>Handle customer complaints professionally and escalate when necessary.</li></ul>Administrative Tasks<ul><li>Manage daily front desk operations efficiently.</li><li>Maintain a clean and welcoming reception area.</li><li>Assist with preparing basic reports, logs, and customer feedback forms.</li><li>Organize documents such as invoices, job cards, and delivery notes.</li></ul>Skills &amp; Qualifications:<ul><li>Saudi National (mandatory).</li><li>Prior experience in customer service, reception, or automotive industry is an advantage.</li><li>Excellent communication skills in Arabic (English is a plus).</li><li>Professional appearance, positive attitude, and strong customer-handling ability.</li><li>Able to multitask and work in a fast-paced automotive environment.</li><li>Basic computer skills (MS Office, CRM systems).</li></ul>Job Type: Full-time

Customer service cus receptionist

Matar Al Baqmi Holding Company

<div><h3 class="jobSectionHeader">Job Role / Purpose</h3>
The Customer Service Executive will support the Sales Team in executing strategies to improve customer satisfaction, streamline service processes, and drive customer loyalty for the Salama Automotive product portfolio.
The role focuses on managing customer interactions, building and maintaining strong customer relationships, and addressing customer inquiries and complaints to ensure seamless operations and positive customer experiences. The position requires active engagement in customer support, service process management, and collaboration with the sales team to contribute to the company&rsquo;s overall growth and customer retention objectives.
The ideal candidate should have a solid understanding of customer service principles, strong communication and problem-solving skills in both Arabic and English, and prior experience in customer service or support roles. A proactive approach in managing customer queries and supporting strategic goals set by the Line Manager is essential.<h3 class="jobSectionHeader">
Key Accountabilities</h3><ul>
<li>
Handle customer inquiries promptly and professionally, providing accurate product and service information.</li>
<li>Provide and support MTO &amp; MTS process orders and ensure timely delivery. Coordinate with Operations team for order status.</li>
<li>Address complaints and escalate unresolved issues; provide compensation solutions where applicable</li>
<li>Support trade loyalty programs and track customer engagement.</li>
<li>Conduct regular customer satisfaction surveys and analyze feedback.</li>
<li>Communicate pricing updates and ensure customers are informed promptly.</li>
<li>Monitor overdue payments and follow up with customers for resolution.</li>
<li>Coordinate and drive Sales Blitz initiatives and Workshop Endorsement Programs to boost sales.</li>
<li>Assist in identifying and supporting efforts to acquire new customers.</li>
<li>Maintain and update the customer database regularly.</li>
<li>Stay updated on product offerings and provide insights to customers.</li>
</ul>
Requirements
Qualifications &amp; Experience:<ul>
<li>
Minimum Qualifications: Graduate/Postgraduate in Sales, Business Management, or related field
</li><li>Minimum Experience: 3 years in sales and customer service functions
</li><li>Proven experience in sales, customer service, and customer relationship management
</li></ul>Skills &amp; Functional Knowledge:<ul>
<li>
Excellent communication, negotiation, and presentation skills in Arabic and English
</li><li>Proficiency in Microsoft Office Suite and CRM software
</li><li>Problem-solving and critical thinking
</li><li>Customer and market segmentation
</li><li>Sales and commercial awareness
</li><li>Competitor analysis, lead generation, and prospecting
</li><li>Data collection and analysis
</li><li>Customer service orientation, project coordination, time management, and prioritization
</li></ul>Job-Specific Competencies:<ul>
<li>
Lead generation and converting prospects into sales opportunities
</li><li>Collaboration and teamwork in a cross-functional environment
</li><li>Result-oriented and proactive approach to achieving targets
</li><li>Analytical skills for data and market research
</li><li>Understanding of sales and marketing principles and execution of campaigns
</li><li>Attention to detail and accuracy in reporting and data management
</li></ul>Management Competencies:<ul>
<li>
Customer and team focused
</li><li>Appreciation of cultural diversity
</li><li>Effective communication and engagement
</li><li>Operational planning and support
</li><li>Problem-solving, teamwork, and collaboration</li></ul></div>

Customer Service Executive

Schneider Electric

<div>Job Description:
<div>
Provides customer&#8208;site installation, servicing, training, troubleshooting, and upgrades for customers where the work 
requires system &#8208;level knowledge and minimal oversight from others to resolve complex issues. Is accountable for 
developing professional (customer&#8208;facing) capabilities that lead to project expansion opportunities for Invensys. 
 
1. Performsinstallation, startup and commissioning of Invensys products at the system level 
2. Performs preventive and remedial maintenance on non&#8208;company instruments and/orsystems 
3. Troubleshoots complex mechanical, hardware, software and systems failures using established procedures and 
determines the most cost effective repair/resolution to minimize customer downtime 
4. Prepares site reports detailing product failure trends and service reliability issues 
5. Develops moderately complex upgrade plans and leads upgrade projects 
6. Discusses instrument and system maintenance agreement details with customers to ensure understanding 
7. Consults with the customer and provides solutions for service or productivity issues 
8. Identifies &ldquo;out of scope&rdquo; situations that require re&#8208;contracting or additional resources to meet customer needs, 
deliverables, and deadlines and works with the Project Manager or Service leadership to address them 
9. Delegates tasks to Associate Service Engineers and Service Engineers to complete and monitors quality of team&rsquo;s 
deliverables, as well as the team&rsquo;s productivity 
10. Serves as a mentor and technical resource to Associate Service Engineers and Service Engineers 
11. Provides guidance to Service Engineersin handling difficult customer situations 
12. Disseminates and enforces organization standards (e.g., preparing test procedures, conducting FAT, SAT, updating 
document and service reports) to maintain quality services 
13. Identifies business development opportunities that maximize margins and revenues for Invensys and positively 
impact the customer 
14. Supports Salesin the proposal process, including providing technical guidance and proposal review</div>
Qualifications:
<div>
1.Experience in Automation control industry and/or related engineering experience in disciplines such as process, chemical, mechanical, industrial, and/or electrical engineering with end&#8208;users and/or EPCs (required) 
2. Experience addressing system level issues (required) 
3. Extensive experience interfacing with customers, and leading customer interactions, and dealing with difficult customer 
interactions (required) 
4. Work experience in a global company</div>
About Our Company:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Senior Service Engineer

Apt Resources Pvt.Ltd.

Apt Resources is looking for a Spare Parts Sales Representative for our client in the power solutions industry based in Riyadh. The successful candidate will support aftermarket operations by promoting, selling, and coordinating spare parts for power equipment. This role requires both technical understanding and strong customer service skills.
 Key Responsibilities
 Sales and Customer Support
 <ul>
<li>Respond to customer inquiries and provide accurate spare parts recommendations</li>
<li>Prepare quotations with correct parts selection and pricing</li>
<li>Follow up on quotes, negotiate, and close orders</li>
<li>Assist customers in identifying parts using catalogues and equipment data</li>
<li>Provide after sales support and ensure customer satisfaction</li>
</ul>
Order Management
 <ul>
<li>Process orders accurately in the ERP or CRM system</li>
<li>Monitor delivery timelines and coordinate with warehouse and logistics teams</li>
<li>Track pending orders and update customers proactively</li>
<li>Coordinate with procurement for non stock or special spare parts</li>
</ul>
Technical Coordination
 <ul>
<li>Work with service engineers to ensure technical compatibility</li>
<li>Review equipment history and suggest preventive maintenance parts</li>
<li>Identify substitute parts when originals are discontinued</li>
</ul>
Business Development
 <ul>
<li>Maintain strong relationships with existing customers</li>
<li>Identify upselling and cross selling opportunities</li>
<li>Explore new industries and clients to grow the aftermarket business</li>
<li>Monitor competitor pricing and market activities</li>
</ul>
Data and Reporting
 <ul>
<li>Keep CRM and ERP entries updated</li>
<li>Prepare regular reports on sales performance, customer feedback, and trends</li>
<li>Ensure compliance with sales procedures and pricing rules</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Mechanical, Electrical, or related engineering field</li>
<li>Minimum 3 to 5 years of spare parts sales experience, ideally in generators or power systems</li>
<li>Strong technical knowledge of gensets, engines, alternators, and related parts</li>
<li>Excellent communication and negotiation skills</li>
<li>Strong problem solving and customer service orientation</li>
<li>Proficiency in MS Office and ERP or CRM systems</li>
<li>Fluency in English</li>
</ul>
Benefits: 
As per market standards

Spare Parts Sales Representative - Power Generators

Siemens

<div>
 
 PLC Service Engineer - Saudi Arabia/Al-Khobar
 
 
 
 We empower our people to stay resilient and relevant in a constantly evolving world. We&rsquo;re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you&rsquo;d make an outstanding addition to our vibrant international team.
 
 
 Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries.
 
 Ready to create your own journey?
 
 
 
 
 Join our Digital Industry as the Service Engineer and help us transform the everyday by finding solutions and making the world a more inquisitive place for tomorrow.
 
 
 
 
 
 You&lsquo;ll make an impact by:
 
 
 
 
 
 Technical Expertise:
 
 Possess understanding of Siemens Automation systems, including configuration, troubleshooting, and optimization, and provide advanced technical support to customers.
 
 
 
 Industry-Specific Knowledge:
 
 Leverage your experience in water, oil, and gas, and petrochemical industries to understand the unique challenges and requirements of these sectors and provide tailored solutions.
 
 
 
 Customer Service Excellence:
 
 Ensure the highest level of customer satisfaction by addressing complex issues, optimizing Siemens Automation systems, and exceeding customer expectations.
 
 
 
 Service Operations Support:
 
 Collaborate with the service operations team to address related service requests, incidents, and escalations and meet service level agreements (SLAs).
 
 
 
 Problem Resolution:
 
 Independently resolve intricate customer issues related to Siemens Automation systems and provide guidance to less experienced engineers when needed.
 
 
 
 Documentation and Reporting:
 
 Maintain detailed records of Siemens Automation service activities, including configurations, installations, and resolutions.
 
 
 
 Prepare technical reports for management and customers.
 
 
 
 
 Training and Development:
 
 Assist in training and mentoring less experienced engineers, sharing your expertise in Siemens Automation systems and industry-specific knowledge. Technical Training: Stay current with Siemens products and services, attend relevant training sessions, and keep up-to-date with industry advancements.
 
 
 
 Collaboration:
 
 Work closely with customers and cross-functional teams to identify opportunities for system improvements and performance optimization.
 
 
 
 Safety:
 
 Promote a safety-first culture, ensuring that all safety protocols are followed in the context of the service activities.
 
 
 
 
 Your success is grounded in:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant engineering field (e.g., electrical, automation, control system or related discipline).
 </li>
 <li>
 A minimum of 2-5 years of hands-on experience in Siemens Automation systems is a must.
 </li>
 <li>
 Profound technical knowledge of Siemens Automation systems, including configuration, troubleshooting, and optimization.
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Ability to work independently and under pressure, meeting deadlines and exceeding customer expectations.
 </li>
 <li>
 Strong organizational and analytical skills.
 </li>
 <li>
 Commitment to safety and quality standards.
 
 
 </li>
 </ul>
 
 
 You&rsquo;ll benefit from:
 
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and professionally.
 </li>
 <li>
 Extraordinary variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 
 Transform the everyday with us!
 
 
 
 
 We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
 
 
 We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That&rsquo;s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.
 
 
 
 Please note: Only complete applications can be considered in the selection process.
 
</div>

PLC Service Engineer - Great Opportunity for Saudi Nationals

Buyology

The IT Laptop Technician &amp; Sales Associate is responsible for diagnosing and repairing laptop hardware and software issues while also assisting customers with product selection, technical support, and sales. This role requires strong technical troubleshooting abilities, solid software knowledge, and excellent customer service skills.Key Responsibilities Technical Duties<ul><li>Diagnose and troubleshoot laptop hardware and software issues (OS errors, performance issues, malware, driver conflicts).</li><li>Perform hardware repairs and replacements: RAM, SSD/HDD, keyboards, batteries, screens, motherboards, etc.</li><li>Install, configure, and update operating systems (Windows, macOS, Linux depending on store requirements).</li><li>Install software applications and drivers, ensuring proper functionality.</li><li>Remove viruses, malware, ransomware, and perform system security enhancements.</li><li>Perform data backups, restores, OS reinstallation, and system migrations.</li><li>Optimize system performance and ensure devices meet quality standards.</li><li>Configure BIOS/UEFI settings and perform firmware updates.</li><li>Prepare refurbished laptops with clean OS installs and required software packages.</li><li>Maintain accurate repair logs, part usage, and service records.</li></ul>Software &amp; IT Knowledge<ul><li>Strong understanding of Windows OS (Windows 7/8/10/11) installation, configuration, and troubleshooting.</li><li>Basic to intermediate knowledge of macOS installation and repair (preferred).</li><li>Familiarity with Linux distributions (Ubuntu, Mint, etc.) for installation and troubleshooting.</li><li>Experience with device drivers, system updates, activation issues, and OS licensing.</li><li>Knowledge of common applications such as Microsoft Office, browsers, antivirus tools, and utility software.</li><li>Familiarity with disk partitioning, file systems, BIOS/UEFI settings, and imaging tools.</li><li>Ability to use software diagnostic utilities to test hardware components.</li><li>Understanding of basic networking concepts: Wi-Fi troubleshooting, IP configuration, connectivity issues.</li></ul>Sales &amp; Customer Service Duties<ul><li>Assist customers in selecting laptops, accessories, and IT solutions based on their needs.</li><li>Explain technical problems and repair options in simple, clear language.</li><li>Recommend additional products and services (software, warranties, accessories).</li><li>Process repair tickets, invoices, and sales transactions.</li><li>Handle customer complaints, warranty claims, and returns.</li><li>Maintain store organization, update inventory, and ensure product displays are accurate.</li></ul>Skills &amp; Qualifications Technical Skills<ul><li>Strong laptop hardware troubleshooting and repair ability.</li><li>Proficiency in diagnosing software issues and performing clean OS installations.</li><li>Knowledge of antivirus tools, system cleanup utilities, and backup solutions.</li><li>Understanding of networking basics and Wi-Fi troubleshooting.</li></ul>Sales &amp; Interpersonal Skills<ul><li>Excellent communication and customer service abilities.</li><li>Ability to simplify technical information for non-technical customers.</li><li>Sales experience or willingness to learn sales techniques.</li><li>Friendly, professional, and customer-focused attitude.</li></ul>Job Types: Full-time, PermanentPay: &#65020;2,000.00 - &#65020;3,000.00 per month

IT-Laptop Technician

Explore 202+ Customer service cus receptionist in Al Khobar this December. Find roles across top companies and apply now to boost your career.

202 customer service cus receptionist jobs IN Al Khobar

Customer service cus receptionist

Customer Service Executive

Senior Service Engineer

Spare Parts Sales Representative - Power Generators

Spare Parts Sales Representative - Power Generators

PLC Service Engineer - Great Opportunity for Saudi Nationals

IT-Laptop Technician