contact center officer

customer support specialist Jobs in Al Khobar

customer support specialist

receptionist cum customer service Jobs in Al Khobar

receptionist cum customer service

representative - inside sales Jobs in Al Khobar

representative - inside sales

customer service representative

STFS GROUP

Department: Garage / Automotive Service Center Reports To: Garage Manager / Service ManagerJob PurposeTo manage front-desk operations and deliver excellent customer service by handling customer inquiries, coordinating service appointments, and ensuring smooth communication between customers and the garage team.Key ResponsibilitiesReception &amp; Front Desk<ul><li>Greet customers courteously and professionally upon arrival</li><li>Manage incoming calls, WhatsApp, and emails related to service inquiries</li><li>Maintain visitor logs and customer records</li></ul>Customer Service<ul><li>Understand customer vehicle issues and clearly communicate them to service advisors/mechanics</li><li>Open job cards and explain service procedures, timelines, and estimated costs</li><li>Provide regular updates to customers on vehicle status</li><li>Handle customer complaints and escalate unresolved issues to management</li></ul>Coordination &amp; Administration<ul><li>Schedule service appointments and manage daily service bookings</li><li>Coordinate with technicians for job allocation and completion status</li><li>Prepare invoices, service receipts, and delivery notes</li><li>Maintain filing of service records, warranties, and customer documents</li></ul>Billing &amp; Cash Handling (if applicable)<ul><li>Collect payments and issue receipts</li><li>Ensure accuracy of billing and closing reports</li></ul>Compliance &amp; Standards<ul><li>Follow company SOPs, customer service standards, and safety guidelines</li><li>Maintain cleanliness and professional appearance of reception area</li></ul>Qualifications &amp; Requirements<ul><li>High school diploma or equivalent (Diploma preferred)</li><li>1&ndash;3 years of experience in a garage, automotive showroom, or service center</li><li>Basic knowledge of automotive services is an advantage</li><li>Proficient in MS Office and billing software</li><li>Good communication skills in English (Arabic is an advantage)</li><li>Customer-focused, organized, and presentable</li></ul>Key Skills<ul><li>Strong interpersonal and communication skills</li></ul>*Job Type: Full-time

Receptionist cum customer service

Sealy Mattress Middle East

<div>Join Sealy Mattress Middle East as a Showroom Salesman, where your passion for customer service and sales can shine. We are a leading name in the mattress industry, committed to providing high-quality products and exceptional shopping experiences. In this role, you will be responsible for interacting with customers in our showroom, guiding them in selecting the perfect mattress and bedding solutions. If you're energetic, customer-focused, and eager to contribute to a well-respected brand, we want to hear from you!<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Engage with customers to assess their needs and help them choose the right mattress and accessories.</li>
<li>Showcase and explain the features and advantages of various products to customers.</li>
<li>Maintain a clean, organized, and inviting showroom space.</li>
<li>Process sales transactions in a timely manner.</li>
<li>Follow up with customers to build relationships and encourage repeat business.</li>
<li>Stay updated on product knowledge and industry trends.</li>
<li>Deliver exceptional customer service at all times.</li>
</ul>
Requirements<ul>
<li>
High school diploma or equivalent; further education in business or sales is preferred.</li>
<li>2-3 years of experience in retail or showroom sales.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to work effectively in a team environment.</li>
<li>Flexible availability, including nights and weekends.</li>
<li>Positive attitude and a professional demeanor.</li>
<li>Fluency in English; knowledge of Arabic is a plus.</li>
<li>Male.</li>
<li>25 to 35 years old.</li>
<li>Saudi, Lebanese or Egyptian national.</li>
</ul>
Benefits<ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Showroom Salesman

Foodics

<div><h3 class="jobSectionHeader">Who Are We❓ 
</h3>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
 
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients&rsquo; inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times! 
What Will You Do❓ 
<ul>
<li>
Handle and provide the correct answers for client inquiries received at the center of excellence.</li>
<li>Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.</li>
<li>Document communication logs into our CRM and ticketing systems with accuracy.</li>
<li>Train clients on using Foodics products using multiple virtual channels.</li>
<li>Report daily events to team leaders and highlight areas where more attention may be needed.</li>
</ul>
What Are We Looking For❓<ul>
<li>
Bachelor&rsquo;s degree in any major. (Preferred)</li>
<li>0 - 1 year of experience in call center or customer service roles</li>
<li>High fluency in the English language, especially speaking and communicating verbally (Must)</li>
<li>Excellent typing skills (Must)</li>
<li>Flexible to work in different shifts in Khobar - On-site (Must)</li>
<li>Comfortable and skilled in delivering training (Preferred)</li>
<li>Willing to work hard and with autonomy to handle customer cases till case resolution</li>
<li>Is naturally strong in communication, with great ability for problem-solving</li>
<li>Comfortable in conducting routine tasks while maintaining quality standards.</li>
</ul>
What We Offer You❗
We believe you will love working at Foodics!<ul><li><ul>
<li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></li></ul></div>

Customer Support Specialist

FedEx

<div>Quote Desk; Providing Quotes; Revenue Generation &amp; Retention; Transaction Handling; Complaint Handling; Administration; Customer Experience 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met.Processes may include use of manual procedures or local, regional, international or global systems. Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality. Uses appropriate tools and equipment as required. May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated. Seeks support of senior team members as required. Provides feedback on processes and procedures proactively, making recommendations for continuous improvement to senior team members.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
CORE COMPETENCIES
Customer Focus: Goes the extra mile to delight internal and external customers Acts with internal and external customers in mind Builds relationships through effective communication Identifies customers&rsquo; needs and expectations.
Quality Focus: Makes Quality the driving force every day Uses best practices to highlight opportunities and develop solutions Ensures attention to detail and accuracy Monitors for problems and issues Implements corrective actions Contributes and adapts to continuous process improvement
Results Focus: Does &lsquo;whatever it takes&rsquo; to meet goals &amp; deliver results Takes ownership of goals and stays focused ensures completion of tasks on time and with high quality. 
Microsoft/ Office PC Skills;Written &amp; Verbal Communication Skills;Project Management Skills;Interpersonal SkillsLanguage: Proficiency in English 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Quote Desk Representative (Saudi National Only)

eXtra (United Electronics Co.)

<div>
 
 We are actively looking for a Contact Center Officer to join our CXD team,
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Handle a high volume of inbound and outbound calls professionally and promptly.
 </li>
 <li>
 Respond to customer inquiries related to products, orders, returns, services, and store information.
 </li>
 <li>
 Resolve customer complaints with empathy and efficiency, escalating unresolved issues when required.
 </li>
 <li>
 Log all customer interactions accurately using CRM systems.
 </li>
 <li>
 Provide clear product knowledge and guidance to enhance the customer experience.
 </li>
 <li>
 Follow communication scripts, policies, and operational guidelines.
 </li>
 <li>
 Coordinate with internal teams (stores, logistics, after-sales, etc.) to ensure customer issues are resolved.
 </li>
 <li>
 Meet assigned KPIs including call quality, average handling time, and customer satisfaction.
 </li>
 <li>
 Stay updated on promotions, policy changes, and new product offerings.
 </li>
 </ul>
 
 
 
 
 
 Essential Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Strong communication skills in Arabic and English.
 </li>
 <li>
 Customer-focused mindset with strong problem-solving abilities.
 </li>
 <li>
 Ability to remain calm and professional when handling challenging situations.
 </li>
 <li>
 Comfortable using CRM systems and contact center technologies.
 </li>
 <li>
 Adaptable, quick to learn new systems and tools.
 </li>
 <li>
 Ability to work under pressure and manage high call volumes.
 </li>
 <li>
 Strong teamwork and collaboration skills.
 </li>
 <li>
 Flexible work 6 days per week, working in shifts.
 </li>
 </ul>
 
 
</div>

Contact Center Officer

<div>Inside Sales; Sales Outbound Calls; Find; Grow &amp; Keep Customers; Lead Generation; Pricing Proposal; Account Activation; General Account Management; iSell Reporting 
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Investigates and resolves problems or exception situations using systems or equipment, as appropriate. May act as the focal point for specific types of resolutions within the department and across other teams. Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members. As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters. Supports implementation of corrective actions.
Ensures ongoing compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensures required approvals are sought throughout processes. Notifies management of any non-compliance issues as they arise.
Works closely with team and other departments to ensure accuracy of information and completion of processes to deadline. Also includes contact with customers, vendors or employees, to investigate or resolve issues as required. Aligns and gains commitment to actions from the different stakeholders. 
Experience: One (1) year of relevant work experience 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Inside Sales Representative (Saudi National Only)

Halliburton

<div>We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.<div><div><div><h2 class="jobSectionHeader">
Job Duties</h2></div><div>
Under general supervision, the successful candidate will:<ul><li>
Performs all phases of the rigging up and down of service line equipment on work locations both on and offshore.</li><li>
Provides the planning necessary for the job including equipment set up, well site direction, and customer related support activities.</li><li>
Responsible for the activities relative to maintaining, setting up, testing, and operating equipment at the customer location and field camp.</li><li>
Mentors and trains lower level Service Operators and Operator Assistants in areas of expertise.</li><li>
Monitors instruments and performs necessary calculations to ensure quality of the data at the well.</li><li>
Consults with customers concerning services and products, promotes good customer relations at the well site, and ensures customer satisfaction with results.</li><li>
Checks and verifies equipment as per job plan, properly maintains equipment and completes all job documentation.</li><li>
Conducts pre- job toolbox safety meetings, reviews and verifies job plan with customer representative and manages any changes required.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
The ability to perform basic mathematical calculations is required. Basic reading comprehension and writing skills are required. Skills are acquired through the completion of a high school diploma and 4+years of experience in oil field drilling activities, including 3+ years of underbalanced drilling and/or managed pressure drilling. Must have met the minimum competency requirements for Svc Specialist I-GBA.</div></div></div>
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. 
Location
Jubail Highway Abu Hadria Exit, Al-Khobar, Al Khobar, 31952, Saudi Arabia 
Job Details
Requisition Number: 204725
 
Experience Level: Entry-Level 
Job Family: Operations 
Product Service Line: Testing and Subsea
 
Full Time / Part Time: Full Time
Additional Locations for this position: 
Compensation Information 
Compensation is competitive and commensurate with experience.</div>

Service Specialist I - Under Balanced Drilling

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