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guest experience expert

guest service agent

Time Express Hotel

TIME Ruby Hotel Apartments is currently looking for energetic and passionate candidates for a Guest Service Agent to join our team. The ideal candidate, preferably with previous experience in a similar role in reputed hospitality organizations and the ability to fulfill the following core responsibilities.Job Responsibilities:<ul><li>Ensures incoming guests are given the highest possible personal service.</li><li>Maintains effective communication with all related departments to ensure smooth service delivery.</li><li>Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.</li><li>Greets guests on their arrival ensuring they feel expected and welcome.</li><li>Ensures the guest receives the accommodation he/she is expecting.</li><li>Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through.</li><li>Maintains awareness of guest profile through the Opera guest history.</li><li>Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.</li><li>Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.</li><li>Accurately administers Front Desk Clerical systems and procedures.</li><li>Provides currency exchange services.</li><li>Balances accounts of day&rsquo;s business at end of shift.</li><li>Comply with all laid down systems and procedures.</li><li>Records all instances of refused business, with reasons of refusal.</li><li>Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.</li><li>To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.</li><li>Promotes the hotels outlets and special events at all times.</li><li>Maintains an awareness of competitor&rsquo;s rates and occupancy levels.</li><li>Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.</li><li>To promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li><li>To generally promote and ensure good inter-departmental relations.</li><li>To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.</li><li>To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.</li><li>To adhere to Company and Hotel rules and regulations at all times.</li><li>To report any equipment failures/problems to the Maintenance Department.</li><li>To pass any maintenance requests to the Maintenance Department.</li><li>To participate in any Training/Developments schemes as recommended by senior management.</li><li>To assist the Duty Manager in any task outlined/detailed by him/her.</li><li>To comply with any reasonable request made by management to the best of your ability.</li><li>To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Application Deadline: 30/06/2025

Guest Service Agent

Marriott International

<div>Additional Information 
Job Number25179704 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Services Agent - Guest Experience Expert

Chinese Palace Restaurant Group

Responsibilities:<ul><li>Provide excellent customer service</li></ul>&middot; Greet the customer with a warm smile and friendly manner.&middot; Serve the customers in accordance to the Company&rsquo;s standard operating procedures.&middot; Present menu and provide detailed information to customers if required (e.g. food portions, ingredients or potential food allergies).&middot; Properly up-sell products to customers at all times&middot; Handle customer complaints and ensuring customers satisfaction.&middot; Comply with the company&rsquo;s health and safety policies and procedures.Qualifications:&middot; Excellent communication and customer service skills.&middot; Strong attention to detail and accuracy.&middot; Ability to work a flexible schedule, including evenings, weekends, and holidays.&middot; Pro-active and energetic with a positive 'can do' attitude&middot; Ability to multi-task with prioritization skillsExperience:&middot; At least with 2 years&rsquo; experience in the Hospitality fieldEducation:&middot; Preferably High school diploma or equivalentJob Type: Full-timeExperience:<ul><li>similar: 1 year (Preferred)</li></ul>

Wait Staff

BC investment

Job Title: Barista Department: Front of House Reports To: Restaurant / Caf&eacute; Manager1. Job PurposePrepare high-quality coffee and beverages, maintain a clean and organized counter, and deliver fast, friendly, professional service that makes every guest feel valued and excited to return.2. Key ResponsibilitiesA. Beverage Preparation<ul><li>Prepare all hot and cold drinks: coffee, tea, specialty drinks, mocktails (if applicable), and smoothies according to standard recipes.</li><li>Ensure taste, temperature, presentation, and portion size are always consistent.</li><li>Set up the barista station before service and close it properly after service.</li></ul>B. Guest Service<ul><li>Greet every guest with eye contact, a smile, and a warm welcome.</li><li>Take orders clearly, repeat back to confirm, and suggest suitable add-ons (extra shot, dessert, pastry, etc.).</li><li>Handle guest complaints calmly and professionally; immediately inform the supervisor or manager if support is needed.</li><li>Maintain a professional, tidy appearance at all times.</li></ul>C. Cash Handling and System Use<ul><li>Take orders correctly using the billing system.</li><li>Handle cash, card, and online payments accurately.</li><li>Issue bills and receipts correctly and avoid shortages or excess at the cash drawer.</li></ul>D. Hygiene, Safety, and Cleanliness<ul><li>Keep the coffee machine, grinder, fridge, counter, bar area, and tools clean and sanitized throughout the shift.</li><li>Follow food safety and hygiene standards (hand washing, gloves where needed, no cross-contamination).</li><li>Check milk, syrups, and ingredients for expiry and proper storage.</li><li>Immediately clean spills and maintain a neat, organized work area.</li></ul>E. Stock and Equipment Care<ul><li>Monitor daily stock of coffee beans, milk, syrups, cups, lids, napkins, and other items.</li><li>Inform the supervisor before items run out; follow the ordering and requisition process.</li><li>Handle equipment with care and report any faults immediately.</li><li>Backwash and clean the machine during and after shift as per standard procedure.</li></ul>F. Teamwork<ul><li>Coordinate smoothly with the waiters, cashier, and kitchen team to ensure fast service.</li><li>Support colleagues during busy hours without waiting to be told.</li><li>Attend trainings and implement new menu items and service standards.</li></ul>3. Requirements<ul><li>Basic knowledge of coffee, milk texturing, and beverage preparation (training can be provided).</li><li>Good communication skills in English (additional languages are a plus).</li><li>Strong personal hygiene, discipline, and punctuality.</li><li>Ability to stand for long hours and work under pressure while staying calm.</li><li>Positive attitude, willingness to learn, and respect for guests, team, and management.</li></ul>4. Performance Indicators (What &ldquo;Good&rdquo; Looks Like)<ul><li>Drinks served correctly and on time.</li><li>No repeated guest complaints about taste, attitude, or delays.</li><li>Clean, organized barista station at all times.</li><li>Accurate cash handling and minimal wastage.</li><li>Friendly, proactive behavior noticed by guests and managers.</li></ul>Job Type: Full-timePay: AED2,300.00 per month

Barista

Miller Properties & Developments LLC

Position: Real Estate AgentLocation: Sharjah, UAECompany: Miller Properties &amp; Development LLCAbout the Role:Miller Properties &amp; Development LLC is looking for an experienced Real Estate Agent with a strong background in commercial and residential leasing to join our team in Sharjah. The ideal candidate will handle the full leasing process, maintain tenant relationships, and help achieve high occupancy across our property portfolio.Key Responsibilities:Manage end-to-end leasing activities for both commercial and residential properties.Conduct property viewings, negotiate lease terms, and finalize deals.Prepare and process tenancy contracts in compliance with company policies and UAE regulations.Maintain accurate records of available units, tenants, and lease agreements.Coordinate with property management and finance teams to ensure smooth operations.Conduct market research to ensure competitive pricing and positioning.Build and maintain relationships with tenants, landlords, and real estate agents.Support marketing efforts to attract new tenants.Requirements:Minimum 2&ndash;3 years of UAE experience in commercial and residential leasing.Strong understanding of RERA laws, tenancy procedures, and leasing documentation.Excellent communication, negotiation, and customer service skills.Proficient in Microsoft Office and property management software.Valid UAE driving license preferred.Bachelor&rsquo;s degree in Real Estate, Business Administration, or a related field.Salary &amp; Benefits:Salary: AED 2,000 &ndash; 2,500 per monthCommission: Attractive commission structure based on performanceCareer growth opportunities within a reputable and expanding real estate companySupportive and professional work environmentJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Real Estate Agent

<div>Additional Information 
Job Number25171791 
Job CategorySpa 
LocationSheraton Sharjah Beach Resort &amp; Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates, 79797 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Spa &amp; Recreation Manager
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Manager - Spa Experience - Female Preferred

Accor

<div>Company Description 
Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business &amp; leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.
We have an excellent team with diverse background, education and skills making it a comfortable working environment. 
Job Description 
<ul><li>
Greeting guests and responding to queries.</li><li>
Cleaning of guest rooms as per the Novotel Standards.</li><li>
Replacing used towels and other bathroom amenities, such as shampoo and soap.</li><li>
Vacuuming carpets.</li><li>
Dusting and polishing furniture.</li><li>
Emptying trash containers and ashtrays.</li><li>
Restocking beverages and food items in the minibar.</li><li>
Cleaning public areas, such as corridors.</li><li>
Reporting any technical issues and maintenance needs.</li><li>
Updating status of guest rooms on assignment sheet.</li><li>
Returning and restocking cleaning cart at shift end.</li></ul> 

Qualifications 
<ul><li>
High school or diploma certificate.</li><li>
Previous guest service and/or housekeeping experience.</li><li>
Experience using industrial cleaning equipment and products.</li><li>
Flexible working hours.</li><li>
Ability to work with little or no supervision while meeting high-performance standards.</li><li>
Physical mobility and stamina.</li><li>
Ability to follow instructions of the Housekeeping Supervisor.</li><li>
Professional and polite.</li></ul> 

Additional Information 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
http://www.novotelsharjahexpocentre.com/</div>

Room Attendant

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