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assistant front office manager

assistant guest service manager Jobs in Chicago

assistant guest service manager

assistant services manager Jobs in Chicago

assistant services manager

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customer service representative Jobs in Chicago

customer service representative

guest service agent

Hotel Lincoln

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 <strong>
  Property Description
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 </strong>
 <strong>
  Join the Team at Hotel Lincoln!
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 </strong>
 Perched in the heart of Chicago's lively Old Town, Hotel Lincoln isn't just a place to stay&acirc;&euro;&rdquo;it's a place where personality shines. Our eclectic, boutique vibe pairs sweeping views of Lincoln Park and Lake Michigan with the kind of Midwestern charm guests rave about. Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we're at the center of it all.
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 If you're passionate about hospitality, love a workplace with character, and want to be part of a team that delivers an unforgettable Chicago experience every day&acirc;&euro;&rdquo;Hotel Lincoln is where you belong.
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 <strong>
  Overview
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 Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
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  Summary
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 </strong>
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   Provide exceptional customer service, creating a positive first impression for guests
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   Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
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   Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
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   Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
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   Collaborate with other departments to ensure seamless guest experiences
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   Maintain a clean and organized front desk area
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   Handle cash and credit card transactions accurately
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   Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
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 Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
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  Qualifications
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   Previous experience in a customer service role, preferably in a hotel or hospitality environment
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   Excellent communication and interpersonal skills
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   Previous cash handling experience required
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   Strong problem-solving abilities and the ability to remain calm under pressure
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   Proficiency in computer systems and knowledge of hotel property management software
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   Outstanding organizational and multitasking skills
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   Availability to work flexible schedules, including evenings, weekends, and holidays
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   High School diploma or equivalent
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  </li>
 </ul>
 <strong>
  Benefits
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 Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
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 In&Acirc; keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
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   Multiple Tiers of Medical Coverage
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   Dental &amp; Vision Coverage
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   24/7 Teledoc service
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   Free Maintenance Medications
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   Pet Insurance
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   Hotel Discounts
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   Tuition Reimbursement
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   Paid Time Off (vacation, sick, bereavement, and Holidays).&Acirc;
  </li>
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   401K Match
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  </li>
 </ul>
 Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
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 EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
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 Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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  Salary Range
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 USD $20.00 - USD $21.00 /Hr.
</div>


Guest Service Agent

Crescent Hotels & Resorts

<div>
 Save this job
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 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Description
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 <br/>
 At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
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 We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
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  We Are Committed To Providing You With
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   An exceptional benefit plan for associates &amp; family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
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   401K matching program
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   Discounts with our Crescent managed properties in North America for you &amp; your family members along with Hyatt Branded Hotel Associate Discounts
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   Employee Assistance Program
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 </ul>
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  What You Will Be Doing
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 <ul>
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   Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
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   Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
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   Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
  </li>
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   Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
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   Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
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   Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
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   Comply with attendance rules and be available to work on a regular basis.
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   Perform any other job related duties as assigned.
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  </li>
 </ul>
 <strong>
  What Is Required
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   Previous Hyatt Experience preferred
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   Previous Front Office Experience
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   Must have the ability to communicate in English.
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   Self-starting personality with an even disposition.
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   Maintain a professional appearance and manner at all times.
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   Can communicate well with guests and employees.
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   Must be willing to &ldquo;pitch-in&rdquo; and help co-workers with their job duties and be a team player.
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   Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
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   Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
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   Ability to stand and move throughout front office and continuously perform essential job functions.
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   Ability to access and accurately input information using a moderately complex computer system.
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   Ability to observe and detect signs of emergency situations.
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   Ability to establish and maintain effective working relationships with associates, customers and patrons.
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  </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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 The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)
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  Qualifications
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 Behaviors
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 <ul>
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   Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
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   Team Player: Works well as a member of a group (Required)
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  </li>
 </ul>
 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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 This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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 <br/>
 Save this job
</div>


The Fresh Market

<div>
 <strong>
  The Fresh Market &amp; You
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  <br/>
 </strong>
 Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.
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  Our Added Benefits For Joining The Fresh Market Team
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   Team Member discount of 30%
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   Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
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   401K contribution and company match
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   Financial Wellness Program
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   Personal time off and additional time off purchase plans are available
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   Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
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   Discounts on pet insurance, daycare, event tickets, and many more.
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  </li>
 </ul>
 <strong>
  About The Position
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 </strong>
 As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.
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 The pay range for this position is $19.68 - $24.60 per hour.
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 <strong>
  What You'll Do
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 </strong>
 With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.
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   Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
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   Manage front end guest flow to achieve operational success and an excellent shopping experience every time
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   Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
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   Managing order guides/ordering deadlines/reducing shrink/damage
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   Engage, motivate, coach, and train team members &ldquo;on-the-job&rdquo; as well as through The Fresh Market&rsquo;s internal training platform to provide excellent guest service in a safe and secure manner
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  </li>
 </ul>
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  Availability:
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 </strong>
 This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
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 <strong>
  Qualifications
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 <strong>
  At a minimum, what you will need
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 <ul>
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   3 plus years of experience in a guest service role
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   1 plus years of leadership experience
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   Working knowledge of Microsoft Office
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  <li>
   Must be at least 18 years of age
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  </li>
 </ul>
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  We are proud to be an Equal Opportunity Employer:
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 </strong>
 <em>
  The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.
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 <em>
  Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.
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 <em>
  The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required
 </em>
</div>


Assistant Guest Service Manager

Study Hotels

<div><p><b>The Study at University of Chicago</b> is currently seeking organized and hospitable <b>Building Maintenance Technician</b>. In this role, you are an integral part of the team in supporting the hotel operations and establishing clear communication lines to deliver on brand standards and ensure a comfortable and thoughtful guest experience.</p><p>
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.</p><p></p><b>
</b><b>Responsibilities</b><ul><li>
Maintain the property's preventative maintenance procedures for guest rooms, kitchen, equipment, public space, grounds, landscaping, building envelope, etc.</li><li>
Establish and maintain open communications with all departments to become aware of maintenance needs and ensure a timely response.</li><li>
Maintain thorough knowledge of all building-related systems and equipment &ndash; HVAC, electrical, plumbing, kitchen furnishings, internet infrastructure, etc.</li><li>
Responds in a courteous and helpful tone to all guest and team member questions, complaints, or requests to deliver on brand standards and ensure a comfortable and thoughtful guest experience.</li></ul><p></p><p><b>
Fundamentals</b></p><ul><li>
Education: Experience in building-related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry.</li><li>
Experience: Must have some experience at a comparable location. Prior hotel engineering experience preferred. One year minimum hotel or building engineer experience required.</li><li>
Ability to remain calm in stressful situations.</li><li>
Remains current on technology advances and safety protocols and makes recommendations on new practices to implement.</li><li>
Demonstrated knowledge of security and safety programs.</li><li>
Excellent verbal and written interpersonal communication skills.</li><li>
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.</li><li>
Ability to positively communicate and interact with all hotel departments, external vendors, and guests.</li><li>
Ability to stand for long periods of time and be able to consistently lift, carry, push, pull, or otherwise move objects up to 50 pounds.</li><li>
Study Hotels is a drug free workplace. Pre-employment drug test and background check required.</li></ul><p></p><p><b>
About Us</b></p><p>
The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.</p><p>
The 167-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.</p><p>
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.</p><p>
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.</p><p>
</p><p>XjYBLgRc65</p></div>

Building Maintenance Technician

Ulta

<div>OVERVIEW:
<div><b>Experience</b> a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry&rsquo;s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating <b>a real sense of belonging</b>&mdash;even as they&rsquo;re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.</div><div><br>
</div><div>Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.</div><div><br>
</div><div>We are the future of beauty services. Be part of the transformation.</div><br>
<div></div>
 :
<p><b>GENERAL SUMMARY &amp; SCOPE</b></p><div>
The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires an active license in Esthetics or Cosmetology (as required by law), exceptional guest service, and the aptitude to learn and communicate product knowledge.</div><div><b><br>
</b></div><p><b>PRINCIPAL DUTIES &amp; RESPONSIBILITIES</b> (*Essential Job Functions)</p><div>
The Brow Waxing Expert is a champion of Ulta Beauty&rsquo;s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div></div><div><b><br>
Performance</b></div><ul><li>
Meet or exceed Benefit brand sales and service goals,and contribute to meeting or exceeding the store&rsquo;s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
</li><li>Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
</li><li>Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
</li><li>Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty&rsquo;s policies and procedures.
</li><li>Use appointment book or system to book guests&rsquo; appointments for initial services, return services, and events.
</li><li>Meet average sales per labor hour and sales to service ratio goal.
</li><li>Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
</li><li>Maintain prompt, regular attendance.</li></ul><div><br>
</div><div><b>People</b></div><ul><li>
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
</li><li>Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.
</li><li>Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
</li><li>Maintain strong relationships with Benefit brand partners through participation in required trainings and the execution of in store events and promotions.</li><li>
Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.</li><li>
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor.</li><li>
Collaborate with managers and associates throughout the store to help grow the business.</li></ul><div></div><div><b><br>
Process</b></div><ul><li>
Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards.</li><li>
Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure compliance with state board guidelines.
</li><li>Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
</li><li>Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.
</li><li>Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
</li><li>Maintain outstanding store operational standards, including cleanliness of the Brow Bar, and any additional assigned area including, the salesfloor, restrooms, cashwrap, backroom, and break area.</li><li>
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using the Benefit brand&rsquo;s and Ulta Beauty&rsquo;s technology and best practices.
</li><li>Protect company assets by following loss prevention best practices and providing exceptional guest service.
</li><li>Execute other operational tasks as directed.</li></ul>
 :
<p><b>JOB QUALIFICATIONS</b></p><p><b>
Education</b></p><ul><li>
High school diploma is preferred</li><li>
Cosmetology or esthetics license where required by state law</li></ul><div></div><div><b><br>
Experience</b></div><ul><li>
Experience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
</li><li>Proficiency with use of equipment needed to perform technical work</li></ul><div><br>
</div><div><b>Skills</b></div><ul><li>
Demonstrates significant competency in sales, products, and service
</li><li>Ability to build and maintain strong customer relationships</li><li>
Ability to work independently and as part of a team</li><li>
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
</li><li>Strong communication skills</li></ul><div><br>
</div><div><b>SPECIAL POSITION REQUIREMENTS</b></div><ul><li>
Work a flexible schedule to include days, evenings, weekends, and holidays</li><li>
Attend brand sponsored trainings</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><ul><li>
Continuous mobility during shift</li><li>
Frequent standing, pulling, pushing, crouching, stooping, reaching, bending, and twisting during shift</li><li>
Continuous lifting and/or moving up to 10 lbs. during shift</li><li>
Ability to lift and/or move up to 25 lbs.</li><li>
Continuous coordination and manipulation of objects during shift</li></ul><div></div><div><br>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div><br>
<div></div>
 : The pay range for this position is $18.00 - $28.00/ Hour. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta About:
<div>At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Brow Waxing Expert

<div><p><b>The Study at University of Chicago</b> is currently seeking a highly organized and meticulous <b>Building Maintenance Manager</b>, who will utilize their broad knowledge of building systems and mechanical operations to ensure operational efficiency. In this role, you are an integral part of the team in supporting the hotel operations and establishing clear communication lines to deliver on brand standards and ensure a comfortable and thoughtful guest experience.</p><p>
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.</p><p><b><br>
Responsibilities</b></p><ul><li>
Establish and maintain the property's preventative maintenance procedures for guest rooms, kitchen, equipment, public space, grounds, landscaping, building envelope, etc.</li><li>
Maintain open communications with all departments to become aware of maintenance needs and ensure a timely response.</li><li>
Maintain thorough knowledge of all building-related systems and equipment &ndash; HVAC, electrical, plumbing, kitchen furnishings, internet infrastructure, etc.</li><li>
Manage Engineering staff to ensure accountability, share knowledge of the building systems and equipment, and maintain a proactive maintenance schedule.</li><li>
Maintain a department checkbook and work with Accounting to ensure the department operates within budgeted guidelines while maintaining required supplies and materials.</li><li>
Responds in a courteous and helpful tone to all guest and team member questions, complaints, or requests to deliver on brand standards and ensure a comfortable and thoughtful guest experience.</li></ul><p></p><p><b>
Fundamentals</b></p><ul><li>
Education: Vocational schooling, military training, certification, and/or experience in building-related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry.</li><li>
Experience: 3+ years of hands-on experience at a comparable location. Prior hotel experience preferred.</li><li>
Ability to remain calm in stressful situations.</li><li>
Remains current on technology advances and safety protocols and makes recommendations on new practices to implement.</li><li>
Demonstrated knowledge of hotel operations, security and safety programs, and maintenance scheduling.</li><li>
Effective leadership skills to engage, motivate and develop staff. Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.</li><li>
Proficient with Microsoft Excel, Word, and Outlook.</li><li>
Excellent verbal and written interpersonal communication skills.</li><li>
Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.</li><li>
Ability to positively communicate and interact with all hotel departments, external vendors, and guests.</li><li>
Study Hotels is a drug free workplace. Pre-employment drug test and background check required.</li></ul><p></p><p><b>
About Us</b></p><p>
The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance of the University of Chicago in Chicago, Illinois.</p><p>
The 167-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living.</p><p>
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.</p><p>
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.</p><p>
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Building Maintenance Manager

Sage Hospitality Group

<div>
 Why Us - The Blackstone (1)
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 Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
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   Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
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   Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
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   Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
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   Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
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   Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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   Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
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   Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  </li>
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   Maintains a friendly, cheerful and courteous demeanor at all times.
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  </li>
 </ul>
 <strong>
  Education/Formal Training
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  <br/>
 </strong>
 High School diploma or equivalent
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 <strong>
  Experience
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 </strong>
 None required
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 <strong>
  Knowledge/Skills
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  <br/>
 </strong>
 <ul>
  <li>
   Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  </li>
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   Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  </li>
  <li>
   Must be fluent in oral and written English.
  </li>
  <li>
   Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  </li>
  <li>
   Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
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  </li>
 </ul>
 <strong>
  Physical Demands
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  <br/>
 </strong>
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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 <ul>
  <li>
   Must be able to read written communiques and monochrome computer screen.
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   Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
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  <li>
   Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
  </li>
  <li>
   90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
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   Mobility - must be able to reach all areas of hotel to assist clients.
  </li>
  <li>
   Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
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  </li>
 </ul>
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  Environment
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 </strong>
 Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
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 Accrue time off based on years of service as per CBA contract
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 5 Sick Days on Anniversary
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 Coverage for maternity and paternity leave
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 Medical, dental, &amp; vision insurance (Unite HERE Fund)
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 Pension Contributions (Unite HERE Fund)
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 Legal Fund Benefits (Unite HERE Fund)
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 Basic Life and AD&amp;D insurance (Unite HERE Fund)
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 Short Term Disability (Unite HERE Fund)
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 Employee Assistance Program
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 Great discounts on Hotels, Restaurants, and much more.
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 Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.
</div>


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