assistant manager

assistant manager customer service - mdw Jobs in Chicago

assistant manager customer service - mdw

cargo agent (customer service agent) - ord Jobs in Chicago

cargo agent (customer service agent) - ord

customer experience coordinator Jobs in Chicago

customer experience coordinator

customer experience operations analyst Jobs in Chicago

customer experience operations analyst

guest service agent

Viceroy Hotels and Resorts

<div>
 
 Viceroy Hotels
 
 
 
 Viceroy Hotels &amp; Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy&rsquo;s vibe-led hospitality is guided by the brand promise &ldquo;Remember to Live,&rdquo; an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.
 
 
 
 Location
 
 
 
 Viceroy Chicago, IL
 
 
 
 Overview
 
 
 
 The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Follow all cash handling and credit policies.
 </li>
 <li>
 Be aware of all rates, packages and special promotions as listed in the Red Book.
 </li>
 <li>
 Be familiar with all in-house groups.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
 </li>
 <li>
 Be familiar with hospitality terminology.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Handle check-ins and checkouts in a friendly, efficient and courteous manner.
 </li>
 <li>
 Use proper two-way radio etiquette at all times when communicating with other employees.
 </li>
 <li>
 Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Be able to complete a bucket check, room rate verification report, and housekeeping report.
 </li>
 <li>
 Balance and prepare individual paperwork for closing of shift according to hotel standards.
 </li>
 <li>
 Maintain and market promotions and guest programs.
 </li>
 <li>
 Maintain a clean work area.
 </li>
 <li>
 Assist guests with safe deposit boxes .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College course work in related field helpful.
 </li>
 <li>
 Experience in a hotel or a related field preferred.
 </li>
 <li>
 High School diploma or equivalent required.
 </li>
 <li>
 Computer experience required.
 </li>
 <li>
 Customer Services experience preferred.
 </li>
 <li>
 Maintain a warm and friendly demeanor at all times.
 </li>
 <li>
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
 </li>
 <li>
 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 </li>
 <li>
 Must be able to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
 </li>
 <li>
 Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
 </li>
 <li>
 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
 </li>
 <li>
 Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
 </li>
 <li>
 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
 </li>
 <li>
 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
 </li>
 <li>
 Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
 </li>
 <li>
 Must be able to cross-train in other hotel related areas.
 </li>
 <li>
 Must be able to maintain confidentiality of information.
 </li>
 <li>
 Must be able to show initiative, including anticipating guest or operational needs.
 </li>
 <li>
 Perform other duties as requested by management .
 </li>
 </ul>
</div>

Guest Service Agent

Hyde Park Hospitality, LLC

<div>
 The Assistant General Manager is responsible for daily operations at The Club lounge located inside the Chicago Midway Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. This is a hands-on manager role and will be very active in daily operations. The Assistant General Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. Will report directly to the General Manager and can be asked to assist with all duties falling under the General Manager.
 
 
 This is a seven-day operation; candidates must be available to work weekends and holidays when needed.
 
 
 
 The Successful Candidate Should Possess
 
 
 
 <ul>
 <li>
 Hospitality Focus: focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm spirited.
 </li>
 <li>
 Guest Experience: Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint; and treating the guest as valuable.
 </li>
 <li>
 Decision Making: The ability to make a good decision or lead a good decision-making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide.
 </li>
 <li>
 Communication and Influence: Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question. Role will require intermediate negotiation, influence, cooperation, tact, ability to articulate clearly, use of correct grammar, cultural context, and diplomacy, etc.
 </li>
 <li>
 Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. This includes clearly communicating and reinforcing goals of team, unity, cooperation, and excellence.
 </li>
 <li>
 Integrity / Honest: Behaving in an honest, fair, and ethical manner through all words and actions. Modeling high standards of ethics.
 </li>
 <li>
 Developing Others: The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction.
 </li>
 <li>
 Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in area of expertise. Focuses primarily on own area of specialty. Exposure to related disciplines.
 </li>
 <li>
 Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions. Draws appropriate conclusions, generates viable alternative solutions to a question or a problem, and evaluate the consequences of choosing each alternative.
 </li>
 <li>
 Continual Learning: Assess and recognizes own strengths and weaknesses and pursues self-development.
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Active in the daily operations
 </li>
 <li>
 Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
 </li>
 <li>
 Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
 </li>
 <li>
 Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
 </li>
 <li>
 Ensures lounge is operating at a high level
 </li>
 <li>
 Consistently deliver exceptional guest experiences to guests
 </li>
 <li>
 Maintains excellent relationships with guests, and clients as well as other departments
 </li>
 <li>
 Conducts HR functions including recruiting, hiring, progressive counseling, and terminations
 </li>
 <li>
 In conjunction with General Manager oversees scheduling, payroll, and team training
 </li>
 <li>
 Motivate, coach, mentor and develop frontline (hourly) and management staff
 </li>
 <li>
 Ensure the completion of training programs, including all required certifications
 </li>
 <li>
 Achieve company and client financial targets and goals
 </li>
 <li>
 Direct the activities of up to 30 team members at any given time
 </li>
 <li>
 Uphold and elevate high standards regarding health, safety, and cleanliness
 </li>
 <li>
 Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
 </li>
 <li>
 Report and track maintenance issues within the lounge
 </li>
 <li>
 Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
 </li>
 <li>
 Comply and ensure your team follows all TSA and local airport authority regulations
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 &ndash; 4 years
 </li>
 <li>
 A Bachelor&rsquo;s degree related to business or hospitality, or equivalent experience is required
 </li>
 <li>
 Ability to follow all lawful safety, health, and liquor rules and regulations
 </li>
 <li>
 Demonstrated leadership abilities with creating and growing a successful team
 </li>
 <li>
 Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
 </li>
 <li>
 Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
 </li>
 <li>
 Financial experience and business acumen skills
 </li>
 <li>
 Excellent communication and computer skills are needed, including knowledge of MS Office products
 </li>
 <li>
 Requires ability to maintain a presentable and polished appearance in keeping with
 
 
 </li>
 </ul>
 service standards in a best-in-class environment
 
 
 <ul>
 <li>
 Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items
 </li>
 <li>
 Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
 </li>
 <li>
 Must be able to pass and obtain security background check and clearance to work in airport environment
 
 
 </li>
 </ul>
 
 Salary Range:
 
 $65,000.00-$68,000.00 annually
 
 
 
 FLSA Status:
 
 Exempt
 
 
 
 Location:
 
 On-site
 
 
 
 Sign-On Bonus:
 
 $200.00
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical Insurance (Health, Dental, Vision)
 </li>
 <li>
 Cell Phone Stipend
 </li>
 <li>
 Commute Stipend
 </li>
 <li>
 Paid Parking
 </li>
 <li>
 Disability Insurance
 </li>
 <li>
 Vacation and PTO
 </li>
 <li>
 401K Plan with generous Company Matching
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
 
 
 </li>
 </ul>
 
 About The Company
 
 
 
 Hyde Park Hospitality (HPH) is a young&mdash;but dynamic and fast-growing&mdash;company built on deep roots in the food business. HPH earned Crain&rsquo;s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.
 
 
 PI277329770
</div>

Assistant General Manager - Airport Lounge

Hilton

<div>Accounting Analyst - Hilton Chicago O'Hare Airport
The Analyst / Clerk of Accounting will perform activities to support the Accounts Receivable, Accounts Payable, Payroll and General Accounting functions. The Analyst/Clerk will participate in the development and processes of accurate reports and account management. 
What will I be doing? 
Primary responsibilities:<ul><li>Perform applicable retained Accounts Receivable, Accounts Payable, Payroll and General Accounting functions</li><li>Respond to guest inquiries, charge inquiries and requests in a timely, friendly and efficient manner to support continuing effort to deliver outstanding guest service and financial profitability
</li><li>Collaborate with SSCs and service provider, as well as partner with SSC to resolve disputes</li><li>Participate in the production of monthly accounts as directed.</li><li>Complete month-end responsibilities</li><li>Execute internal control over revenues, expenses, assets and liabilities of the hotel</li><li>Participate in special projects, team training and development</li><li>Perform other duties and responsibilities as assigned or required</li><li>Reports results to others and aids others to understand financial matters.</li><li>Develops and maintains constructive and cooperative working relationships with other finance departments and corporate departments they support</li><li>Collaborates with manager to establish specific goals and plans to prioritize, organize and accomplish project/department goals</li><li>Attends staff meetings pertinent to work assignments</li><li>Researches and responds to information requests from internal departments and management</li><li>Act in accordance with fire, health and safety regulations on property and follow the correct procedures when required</li></ul>
What are we looking for? 
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul>
In addition, we look for the demonstration of the following key attributes:<ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul>
The Benefits:<ul><li>
Access to your pay when you need it through DailyPay</li><li>
$250 discount on parking in C Lot</li><li>
Medical Insurance Coverage - for you and your family</li><li>
Mental Health Resources</li><li>
Best-in-Class Paid Time Off (PTO)</li><li>
The Go Hilton travel discount program</li><li>
Supportive Parental Leave</li><li>
Matching 401(k)</li><li>
Employee Stock Purchase Program (ESPP) - purchase Hilton shares at 15%discount</li><li>
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high-school com, literacy, professional certificates and more)</li><li>
Career growth and development</li><li>
Team Member Resource Groups</li><li>
Recognition and rewards programs</li><li>Available benefits may vary depending upon property-specific terms and conditions of employment</li></ul>
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Accounting Analyst - Hilton Chicago O'Hare Airport

WNDR Museum

<div>
 
 About Wndr
 
 
 
 WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.
 
 
 Title: Ambassador
 
 
 Reports To: General Manager
 
 
 Compensation: $17.00/Hour
 
 
 
 About The Role
 
 
 
 WNDR Museum Chicago is looking for individuals to join our Ambassador team! Ambassadors play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of fun and genuine human interaction that adds to our guests&rsquo; overall experience of &ldquo;wonder&rdquo;. This job is perfect for those with previous experience in the hospitality industry, retail or other customer service positions.
 
 
 This is a part-time, on-site role located in
 
 Chicago, IL.
 
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues
 </li>
 <li>
 Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers
 </li>
 <li>
 Facilitating authentic museum experiences for our guests through meaningful guest interaction
 </li>
 <li>
 Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture
 </li>
 <li>
 Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests
 </li>
 <li>
 Attending trainings and monthly all-staff meetings
 </li>
 <li>
 Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events
 </li>
 <li>
 Learning and processing transactions on both our ticketing and POS systems
 </li>
 <li>
 Keeping our space clean and orderly for everyone&rsquo;s enjoyment
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions
 </li>
 <li>
 Value collaboration and acting as a team player
 </li>
 <li>
 High School Diploma or GED preferred but any related work experience accepted
 </li>
 <li>
 Knowledge of POS or ticketing systems is a plus
 </li>
 <li>
 Knowledge and love of art or technology is a plus
 </li>
 <li>
 Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays
 
 
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS (with Our Without Accommodations)
 
 
 
 <ul>
 <li>
 Mobility: The ability to consistently walk and move around is essential for this role
 </li>
 <li>
 Stationary Tasks: This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking
 </li>
 <li>
 Body Movements: Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required
 </li>
 <li>
 Equipment Handling: The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts
 </li>
 <li>
 Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds
 </li>
 <li>
 Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once
 
 
 </li>
 </ul>
 WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.
 
 
 Powered by JazzHR
 
 
 AKuyNgYtPZ
</div>

Ambassador - Museum Guest Experience

lululemon

<div>
 
 Requirements
 
 
 
 
 Description &amp; Requirements
 
 
 
 
 Who We Are
 
 
 
 lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
 
 
 
 Job Summary
 
 
 
 The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day. Assistant Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members. Assistant Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their team delivers outstanding guest experience in line with company values and directives.
 
 
 
 Core Responsibilities Of The Job
 
 
 
 
 Leadership and People Management
 
 
 
 <ul>
 <li>
 Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
 </li>
 <li>
 Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
 </li>
 <li>
 Implement the Store Manager&rsquo;s People vision for the store and cascade to team members.
 </li>
 <li>
 Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance.
 </li>
 <li>
 Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins.
 </li>
 <li>
 Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
 </li>
 <li>
 Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
 
 
 </li>
 </ul>
 
 Guest Experience And Community
 
 
 
 <ul>
 <li>
 Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
 </li>
 <li>
 Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
 </li>
 <li>
 Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to &ldquo;make it right&rdquo; for guests.
 
 
 </li>
 </ul>
 
 Operations, Product, and Strategy
 
 
 
 <ul>
 <li>
 Partner with other managers to review business data and metrics (e.g., profit and loss [P&amp;L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
 </li>
 <li>
 Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock (e.g., pant wall, size store), destock, or minor visual merchandizing changes are accomplished.
 </li>
 <li>
 Open and close the store in accordance with the opening and closing procedures.
 </li>
 <li>
 Understand and adhere to people safety policies and procedures to maintain a safe work environment.
 </li>
 <li>
 Perform work in accordance with applicable policies, procedures, and laws or regulations.
 
 
 </li>
 </ul>
 
 Budget Responsibility
 
 
 
 <ul>
 <li>
 Accountable for delegated aspects of controllable budget and labor hours
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Leadership role directly responsible for subset of store employees as delegated by Store Manager
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 <ul>
 <li>
 Inclusion &amp; Diversity: Creates/supports an inclusive environment that values/celebrates differences
 </li>
 <li>
 Integrity: Behaves in an honest, fair, and ethical manner
 </li>
 <li>
 Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
 </li>
 <li>
 Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
 </li>
 <li>
 Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
 </li>
 <li>
 Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
 </li>
 <li>
 Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
 </li>
 <li>
 Change Management Leadership: Leads others through change processes and uncertainty
 </li>
 <li>
 Interactive Communication: Conveys information effectively and understands information shared while interacting with others
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Eligibility
 
 
 
 <ul>
 <li>
 Must be legally authorized to work in the country in which the store is located
 </li>
 <li>
 Must have the ability to travel to assigned store with reliable transportation methods
 
 
 </li>
 </ul>
 
 Schedule/Availability
 
 
 
 <ul>
 <li>
 Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 1 year people management experience
 </li>
 <li>
 1 year leadership experience, including experience managing business operations and administration and managing projects or processes
 
 
 </li>
 </ul>
 
 Job Assets (i.e., nice to have; not required)
 
 
 
 <ul>
 <li>
 Education: High school diploma, GED, or equivalent
 </li>
 <li>
 Education: Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Experience: 1 year retail or sales specific management experience
 </li>
 <li>
 Experience: 1 year recruiting, hiring, or training employees
 
 
 </li>
 </ul>
 
 Work Context (e.g., environment, interactions, physical)
 
 
 
 <ul>
 <li>
 Work occurs in an environment with bright lights and loud music
 </li>
 <li>
 Work is accomplished as part of a team and also independently
 </li>
 <li>
 Work may involve managing conflict or mediating problems between others or deescalating guest issues
 </li>
 <li>
 Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
 </li>
 <li>
 Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
 </li>
 <li>
 Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
 </li>
 <li>
 Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits Package
 
 
 
 
 Base Pay Range
 
 : $27.31 - $36.95/hour, subject to minimum wage in the location
 
 
 
 Target Bonus:
 
 25%
 
 
 
 Total Target Base Pay Range
 
 : $34.14 - $46.19/hour
 
 
 lululemon&rsquo;s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
 
 
 At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth
 
 
 <ul>
 <li>
 Extended health and dental benefits, and mental health plans
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Savings and retirement plan matching
 </li>
 <li>
 Generous employee discount
 </li>
 <li>
 Fitness &amp; yoga classes
 </li>
 <li>
 Parenthood top-up
 </li>
 <li>
 Extensive catalog of development course offerings
 </li>
 <li>
 People networks, mentorship programs, and leadership series (to name a few)
 
 
 </li>
 </ul>
 Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
</div>

Assistant Manager, Guest Experience | North Michigan, Chicago

Delta Air Lines

<div>
 
 How You'll Help Us Keep Climbing (Overview &amp; Key Responsibilities)
 
 
 
 
 Internal Movement Eligibility
 
 
 
 Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.
 
 
 At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
 
 
 Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.
 
 
 As a Cargo Agent, you will be the face of Delta cargo by interacting directly with customers face to face and over the phone.
 
 
 This position is an entry-level customer service agent position. Our leaders provide mentorship to help prepare you to advance your career!
 
 
 Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.
 
 
 Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.
 
 
 
 Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta&rsquo;s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta&rsquo;s recruitment team, you can contact candidatecare@delta.com.
 
 
 
 
 What You Need To Succeed (Minimum Qualifications)
 
 
 
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 Consistently prioritizes safety and security of self, others, and personal data.
 </li>
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 Embrace diverse people, thinking, and styles.
 </li>
 <li>
 Possesses a high school diploma, GED, or high school equivalency.
 </li>
 <li>
 Is at least 18 years of age and has authorization to work in the United States.
 </li>
 <li>
 Have a valid driver&rsquo;s license.
 </li>
 <li>
 Possess basic digital literacy.
 </li>
 <li>
 Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.
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 Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
 </li>
 <li>
 Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
 
 
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 </ul>
 
 What Will Give You a Competitive Edge (Preferred Qualifications)
 
 
 
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 Previous cargo freight and warehouse operations experience is preferred.
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 Typing/computer skills are strongly preferred.
 
 
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 </ul>
 
 Benefits And Perks To Help You Keep Climbing
 
 
 
 Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience and Servant Leadership &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
 
 
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 Competitive salary, industry-leading pro&filig;t sharing program, and performance incentives.
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 401(k) with generous company contributions up to 9%.
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 New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 &ndash; March 31).
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 In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
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 10 paid holidays per calendar year.
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 <li>
 Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
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 Non-birthing parents are eligible for 2-weeks of paid parental leave.
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 Comprehensive health bene&filig;ts including medical, dental, vision, short/long term disability and life insurance bene&filig;ts.
 </li>
 <li>
 Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
 </li>
 <li>
 Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
 </li>
 <li>
 Domestic and International space-available flight privileges for employees and eligible family members.
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 Career development programs to achieve your long-term career goals.
 </li>
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 World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
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 Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
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 Recognition rewards and awards through the platform Unstoppable Together.
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 Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
 </li>
 </ul>
</div>

Cargo Agent (Customer Service Agent) - ORD

The Peninsula Hotels

<div>
 
 Job Description
 
 
 
 Working with a talented team of Food &amp; Beverage professionals, The Peninsula Chicago is seeking a guest-focused Assistant Food &amp; Beverage Outlet Manager.
 
 
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 <li>
 Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
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 Learn and grow within a diverse multi-outlet property.
 </li>
 <li>
 Exceptional health benefits package and 401(k) with company match.
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Responsible for all activities of outlet, which includes staff scheduling, delegation of job tasks, monitoring and supervision of service, monitoring reservations and table assignment when applies, and ensuring managerial floor presence.
 </li>
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 Train, mentor, motivate, supervise, and assist department manager to discipline all department employees.
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 Initiate and maintain friendly yet discreet and unobtrusive service in greeting, seating, and waiting on all guests.
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 Take, control reservations and seating of the restaurant regarding service standards and maximizing revenue.
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 <li>
 Utilize the POS and HOTsos systems as per policies and procedure in place.
 </li>
 <li>
 This Job Description is not inclusive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.
 
 
 </li>
 </ul>
 
 General Requirements
 
 
 
 <ul>
 <li>
 Minimum of 2 years leadership experience in a three-meal period in a restaurant Five-Star hotel
 </li>
 <li>
 In depth understanding of various cuisine, wines, and pairings.
 </li>
 <li>
 Relevant professional qualifications (eg. Hospitality, Business, Marketing)
 </li>
 <li>
 Ability to speak English fluently, additional languages would be highly advantageous.
 
 
 </li>
 </ul>
 
 Benefits We Offer
 
 
 
 <ul>
 <li>
 10 vacation days per year
 </li>
 <li>
 9 paid holiday days per year
 </li>
 <li>
 5 Chicago Paid Sick Leave days per year
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 5 Chicago Paid Leave days per year
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Discounted parking
 </li>
 <li>
 Discounted and complimentary room nights at The Peninsula Hotels
 </li>
 <li>
 50% restaurant discount
 </li>
 <li>
 50% discount on spa services
 </li>
 <li>
 25% discount on spa retail
 </li>
 <li>
 80% company-paid medical, dental and vision coverage
 </li>
 <li>
 Complimentary life insurance
 </li>
 <li>
 Complimentary long-term disability
 </li>
 <li>
 Retirement plan with 5% company match
 
 
 </li>
 </ul>
 We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $60,000-65,000 per year.
</div>

Assistant F&B Outlet Manager

Explore 117+ Guest service agent in Chicago this September. Find roles across top companies and apply now to boost your career.