customer experience coordinator Jobs in Chicago

customer experience coordinator

customer experience operations analyst Jobs in Chicago

customer experience operations analyst

customer service representative (chicago)- $20.25 per hour Jobs in Chicago

customer service representative (chicago)- $20.25 per hour

customer success manager

guest service agent

customer service representative

Devon Bank

<div>
 Apply
 
 
 
 Description
 
 
 
 At Devon Bank, we believe that if you care of your community, your community will take care of you. We are a full-service community bank located in one of the most diverse areas in the country.
 
 
 Our mission has always been to be the bank that the neighborhood needs&mdash;to tailor its service offerings to the particular wants of the community. This means that in addition to offering business and personal banking, commercial, real estate and mortgage loans, trust and international services, electronic banking services from online banking and bill pay to ATM/Debit Cards and Mobile Banking, we also offer customized products, such as faith-based financing.
 
 
 We are seeking a customer service representative to join our dynamitic retail team!
 
 
 
 Major Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide superior banking personal service to Devon Bank&rsquo;s diverse customer base.
 </li>
 <li>
 Multi-task into the role of teller, ITM banker and assist with Safe Deposit responsibilities.
 </li>
 <li>
 Meet Bank sales goals and expectations within the Bank&rsquo;s overall Sales culture including generating new business to assist in meeting the bank&rsquo;s profitability goals.
 </li>
 <li>
 Analyze and take ownership of new and existing customer requests to uncover financial goals and recommend appropriate products and services to fit their needs.
 </li>
 <li>
 Performs all responsibilities associated with opening and closing consumer accounts, maintenance changes to accounts and safe deposit account opening.
 </li>
 <li>
 Mortgage referrals/Commercial referrals/Wealth Management referrals/Treasury Management referrals.
 </li>
 <li>
 Understands, adheres, and complies with all bank policies, CIP procedures, compliance regulations. Act to minimize risk and loss exposure to the bank.
 </li>
 <li>
 Responsible for balancing cash drawer with no errors
 </li>
 <li>
 Provide dual control for opening and closing of the Safe Deposit and Cash Vault.
 </li>
 <li>
 Respond to phone inquiries and requests from customers including internal departments.
 </li>
 <li>
 Assist with daily voicemail log and email responses.
 </li>
 <li>
 Participates in various bank related sponsored events.
 </li>
 <li>
 Complete all bank assigned online training courses in the allotted time.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent; College degree a plus.
 </li>
 <li>
 Minimum 2 years of Teller/Customer Service Representative experience at a bank is a plus.
 </li>
 <li>
 Good computer skills including Word, Excel, PowerPoint, Outlook.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Exceptional customer service skills and ability to meet sales objectives.
 </li>
 <li>
 Team player
 </li>
 <li>
 Professional presentation
 </li>
 <li>
 Flexible with scheduling, dependable attendance and punctuality required.
 </li>
 <li>
 Work in Glenview and Wheeling locations as assigned.
 </li>
 <li>
 Must be able to train at our Chicago location for up to 90 days.
 
 
 </li>
 </ul>
 
 
 EOE AA -
 
 
 
 Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@devonbank.com or you may call us at (773)-465-2500.
 
</div>

Customer Service Representative (Chicago)- $20.25 per hour

<div>
 
 Position Description
 
 
 Position: Coordinator, Customer Experience
 
 
 Reports To: Director, Membership Development and Engagement
 
 
 
 
 
 ABOUT DRI
 
 
 DRI is the leading organization of defense attorneys and in-house counsel. Membership in DRI provides access to resources and tools for attorneys who strive to provide high-quality, balanced, and excellent service to their clients and corporations. DRI is host to 29 substantive committees whose focus is to develop ongoing and critical dialogue about areas of practice. DRI provides access to resources and tools to grow your practice &ndash; members can search a database of more than 65,000 experts, attend renowned CLE seminars, conferences and webcasts, network with 16,000+ like-minded defense practitioners and more.
 
 
 
 
 
 POSITION SUMMARY
 
 
 The Customer Experience Coordinator is a customer-centric, proactive, detail-oriented team player who is committed to providing top-notch customer service for our members and customers.
 
 
 This position is ideal for a dedicated professional with strong organizational, time management and interpersonal skills, who thrives in a dynamic environment and is passionate about enhancing member and customer satisfaction. The Coordinator will manage member interactions, coordinate services, and contribute to the overall success of DRI&rsquo;s initiatives and programs.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 Key duties and responsibilities include, but are not limited to:
 
 
 &bull;Act as the first point of contact for members and customers, addressing inquiries, concerns, and requests that come in through the DRI Customer Service line, email and fax with professionalism and efficiency.
 
 
 &bull;Serve as a subject matter expert on all things DRI, providing detailed information about DRI&rsquo;s programs, events, and membership benefits to current and prospective members. This will include, but is not limited to, the following areas: membership, membership join/renewal, record updates, seminar information, and assisting with program registration.
 
 
 &bull;Assist members and customers with all inquiries whether over the phone, fax or email.
 
 
 &bull;Assess member inquiries and coordinate access to DRI&rsquo;s resources and services, ensuring timely and
 
 
 effective support.
 
 
 &bull;Collaborate with internal departments to facilitate service delivery and resolve any issues or challenges
 
 
 that may arise.
 
 
 &bull;Maintain accurate records of member interactions and services provided, ensuring adherence to confidentiality and data protection standards.
 
 
 &bull;Assist with membership, company and firm record clean-up to ensure an accurate database
 
 
 &bull;Provide regular feedback to leadership on member needs and requests that can lead to improved customer experience.
 
 
 &bull;Support the DRI Career Center by handling customer inquiries and following up with current and potential job posters.
 
 
 &bull;Maintain departmental resources pertaining to customer service Q&amp;A of frequently asked questions.
 
 
 &bull;Perform additional administrative tasks as needed to support the smooth operation of the Membership team.
 
 
 
 
 
 QUALIFICATIONS
 
 
 &bull;At least 2 years of experience in customer service, member support, or administrative role preferred.
 
 
 &bull;Bachelor&rsquo;s degree in business administration, communications, or a related field is a plus.
 
 
 &bull;Familiarity with professional associations or legal industry environments is a plus.
 
 
 &bull;Excellent communication skills for both internal and external interactions, including written and verbal communication.
 
 
 &bull;Ability to engage effectively with a diverse group of members and stakeholders.
 
 
 &bull;Strong organizational and problem-solving abilities, with attention to detail and accuracy.
 
 
 &bull;Ability to multitask, prioritize and manage time effectively
 
 
 &bull;Proficiency in Microsoft Office Suite.
 
 
 
 
 
 WORKING CONDITIONS
 
 
 &bull;This position works 37.5 hours per week Monday through Friday around core business hours
 
 
 &bull;Prolonged periods of sitting at a desk, answering phones and working on a computer
 
 
 &bull;Must be able to lift 15 pounds at times
 
 
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 DRI provides equal employment opportunity without regard to race, color, creed, gender and gender identity or expression, age, mental or physical disability, medical condition, including pregnancy and childbirth, religion, national origin, marital status, sexual orientation, ancestry, genetic information, political belief or activity, veteran or military discharge status, or any other basis protected by local, state, or federal law and regulations under Title VII. The policy applies to all employment practices, including but not limited to recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws.
 
 
 
 
 
 BENEFITS
 
 
 SALARY RANGE: $40,000 - $50,000
 
 
 &bull;Life Insurance
 
 
 &bull;Medical Insurance: PPO/HSA/HRA/HMO, Prescription Drug Program, and Prescription Drug Copay are available
 
 
 &bull;Dental Insurance
 
 
 &bull;Vision Insurance
 
 
 &bull;Short-Term and Long-Term Disability
 
 
 &bull;Employee Assistance Program
 
 
 &bull;Up to 15 vacation days per year, which accrue monthly
 
 
 &bull;Up to 12 sick days per year, which accrue monthly
 
 
 &bull;Up to two personal days per year
 
 
 &bull;401k w/ Employer Match
 
</div>

Customer Experience Coordinator

WNDR Museum

<div>
 
 About Wndr
 
 
 
 WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.
 
 
 Title: Ambassador
 
 
 Reports To: General Manager
 
 
 Compensation: $17.00/Hour
 
 
 
 About The Role
 
 
 
 WNDR Museum Chicago is looking for individuals to join our Ambassador team! Ambassadors play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of fun and genuine human interaction that adds to our guests&rsquo; overall experience of &ldquo;wonder&rdquo;. This job is perfect for those with previous experience in the hospitality industry, retail or other customer service positions.
 
 
 This is a part-time, on-site role located in
 
 Chicago, IL.
 
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues
 </li>
 <li>
 Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers
 </li>
 <li>
 Facilitating authentic museum experiences for our guests through meaningful guest interaction
 </li>
 <li>
 Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture
 </li>
 <li>
 Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests
 </li>
 <li>
 Attending trainings and monthly all-staff meetings
 </li>
 <li>
 Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events
 </li>
 <li>
 Learning and processing transactions on both our ticketing and POS systems
 </li>
 <li>
 Keeping our space clean and orderly for everyone&rsquo;s enjoyment
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions
 </li>
 <li>
 Value collaboration and acting as a team player
 </li>
 <li>
 High School Diploma or GED preferred but any related work experience accepted
 </li>
 <li>
 Knowledge of POS or ticketing systems is a plus
 </li>
 <li>
 Knowledge and love of art or technology is a plus
 </li>
 <li>
 Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays
 
 
 </li>
 </ul>
 
 PHYSICAL REQUIREMENTS (with Our Without Accommodations)
 
 
 
 <ul>
 <li>
 Mobility: The ability to consistently walk and move around is essential for this role
 </li>
 <li>
 Stationary Tasks: This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking
 </li>
 <li>
 Body Movements: Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required
 </li>
 <li>
 Equipment Handling: The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts
 </li>
 <li>
 Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds
 </li>
 <li>
 Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once
 
 
 </li>
 </ul>
 WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.
 
 
 Powered by JazzHR
 
 
 AKuyNgYtPZ
</div>

Ambassador - Museum Guest Experience

2020 MOBILE CORP

<div>Full-Time or Part-Time | Onsite | Bilingual in English and Spanish 
Join 2020 Mobile Corp, a Boost Mobile Platinum Retailer! 

Are you passionate about mobile technology, enjoy connecting with people, and learning new skills? If YES, we encourage you to apply for the position of Retail Mobile Sales Associate! 
We provide complete training and on-the-job support from day one! 
About Your Role

Our Mobile Sales Associates are tasked with providing outstanding customer experiences here at 2020 Mobile Corp, meeting the needs of our Boost Mobile customers by introducing and providing solutions to their telecommunication needs. 
The Mobile Sales Associate will take part in outbound activities that market the Boost Mobile brands and products to bring in new customers, plus continue to maintain relationships with existing customers. Our sales team members receive new employee and ongoing training, so they are prepared to answer questions and offer outstanding customer service. 
What Will Make Us Really Love You
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Professional, energetic, and positive attitude.</li>
<li>The ability to multitask, be detail-oriented, and problem-solve.</li>
<li>Previous experience working in the wireless retail industry.</li></ul> 


What You'll Do
<ul>
<li>Approach all encounters with guests, staff, and employees in a friendly, and service-first manner. A primary function of a Mobile Associate is to cultivate positive relationships with valued customers.</li>
<li>Comply with company standards and regulations.</li>
<li>Always maintain a friendly and warm demeanor.</li>
<li>Answer all calls coming through the telephone system.</li>
<li>Handle requests and questions about services and products.</li>
<li>Maintain high standards of personal appearance and grooming.</li>
<li>Establish and maintain good communication with co-workers and team leaders.</li>
<li>Be aware of all pricing, products, and special promotions, and upsell when possible.</li>
<li>Operate all relevant aspects of the sales systems.</li>
<li>Execute sales vs. goal objectives as presented by management.</li>
<li>Ensure compliance and completion of daily, weekly, monthly sales goals and checklists.</li>
<li>Participate in special events and other marketing events representing Boost Mobile.</li>
<li>Strive to optimize the time on shift regardless of the customer traffic &ndash; learn more, ensure the store is clean and presentable. Reach out to the District Manager requesting additional duties &ndash; stretch your potential.</li>
<li>Assist in other tasks, duties, or projects as assigned by management.</li></ul> 


What You'll Need
<ul>
<li>Must be at least 18 years of age.</li>
<li>6 months+ of work experience in a customer service/or sales experience in a retail environment.</li>
<li>Basic knowledge or experience using computers and mobile phones.</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Legally authorized to work in the United States. 
</li>
<li>High school diploma/GED.</li>
<li>Bilingual in English and Spanish is preferred in some areas.</li>
<li>Must be able to stand for long periods of time on the sales floor.</li>
<li>Must be able to move and/or lift up to 15 pounds.</li></ul> 


Compensation

$16.60 - $17.00 per hour DOE. The base pay does not factor in an aggressive commission program when goals and objectives are met. The compensation that is offered to a successful candidate will depend on the candidate&rsquo;s skills, qualifications, and experience. 
<ul>
<li>
Health Benefits: The company offers Medical, Dental, Vision and Life insurance programs for Full-Time employees. 
</li>
<li>Paid Leave</li>
<li>Employee Discounts: Phone devices &amp; Accessories</li></ul> 


More About Our Company 
2020 Mobile Corp is one of the largest Platinum Branded Partner for Boost Mobile with over 170 locations nationwide and growing. 2020 Mobile Corp was founded with a revolutionary spirit and uncommon fondness for the wireless retail industry. Our goal is simple: to offer our customers exceptional service by ensuring our employees work in a career and for a company they love. We believe that when our employees are happy with what they do, the support and satisfaction they receive is passed on to our customers. Learn more and view privacy policies at www.2020mobilecorp.com. 
2020 Mobile Corp is an Equal Opportunity Employer. We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States. 
Note: This job ad/description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. 
(Applicant Legal Notices and Postings (Know Your Rights, FMLA, Polygraph, E-Verify)</div>

Retail Mobile Sales Associate

Peachy

<div>
 Peachy&rsquo;s mission is to clear care barriers and make wrinkle treatment more accessible than it&rsquo;s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care and solutions backed by science. Plain and simple.
 
 
 
 Job Title:
 
 Front Desk Coordinator (Studio Experience Specialist)
 
 
 
 Location:
 
 Chicago, IL
 
 
 
 Studio:
 
 Peachy West Loop
 
 
 The
 
 
 Front Desk Receptionist
 
 
 role at Peachy, known internally as a
 
 Studio Experience Specialist
 
 , works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!
 
 
 
 What You&rsquo;ll Do:
 
 
 
 <ul>
 <li>
 Greet clients and ensure a seamless check-in and check-out process
 </li>
 <li>
 Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
 </li>
 <li>
 Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
 </li>
 <li>
 Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
 </li>
 <li>
 Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
 </li>
 <li>
 Complete studio opening and closing tasks
 </li>
 <li>
 Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
 </li>
 <li>
 Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 <ul>
 <li>
 Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
 </li>
 <li>
 Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
 </li>
 <li>
 Tech Savvy - Readily learns and adopts new technologies.
 </li>
 <li>
 Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
 </li>
 <li>
 Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning &amp; Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.
 
 
 </li>
 </ul>
 
 What You Have:
 
 
 
 <ul>
 <li>
 Experience in a customer service, hospitality, high-end retail or wellness services role.
 </li>
 <li>
 Flexible to work in multiple studio locations within a reasonable distance to your home studio
 </li>
 <li>
 Available to work a minimum of 20 hours per week including the ability on Saturdays and Sundays. Some holiday availability is required.
 </li>
 <li>
 Minimum of 18 years old and eligible to work in the United States without sponsorship
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Frequently required to kneel, bend, sit and stand for long periods of time
 </li>
 <li>
 Ability to lift/transport items weighing up to 30 lbs
 </li>
 <li>
 Operate standard office equipment and technology
 
 
 </li>
 </ul>
 
 Pay &amp; Perks:
 
 
 
 <ul>
 <li>
 Competitive Compensation + Performance Based Bonus
 </li>
 <li>
 Complimentary quarterly wrinkle treatment + retinoid
 </li>
 <li>
 Employee discount for Peachy services and products
 </li>
 <li>
 Exclusive optional discounts through LifeMart
 
 
 </li>
 </ul>
 The target base pay for the Studio Experience Specialist role in Chicago, IL is 18.00/hour USD. This rate may be modified in the future.
 
 
 This position requires additional responsibilities not listed here and may change throughout employment.
 
 
 By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy&rsquo;s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy&rsquo;s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy
 
 
 
 Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.
 
 
 
 
 Alert: We are aware of a scam whereby imposters are posing as employees from Peachy. Be aware of anyone requesting financial or personal information. At Peachy, we take pride in creating a best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver&rsquo;s license, or bank information, etc.) from you via text or email. If you are suspicious of a job posting or job related communication mentioning Peachy, let us know by contacting us at
 
 
 jobs@peachystudio.com
 
 
 .
 
 
 
 
 Information for Recruiters: Peachy only accepts resumes directly from candidates. Peachy does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes.
 
 
 
 
 Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
 
 
</div>

Front Desk Coordinator

ProSomnus

<div>Summary 
You will be responsible for selling our solutions, delivering growth through a blend of organic development and new customer acquisition. You will be responsible for developing, maintaining, and growing revenue in your territory while managing a deep sales pipeline. You will create and maintain strong relationships with sleep physicians, sleep dentists and key opinion leaders. 
Essential Duties and Responsibilities include the following. Other duties may be assigned. 

<ul>
<li>Establish and exceed assigned revenue and funnel goals, including accurate and timely forecasting.</li>
<li>Willing and able to travel to be in person&gt;50% with top 20 customers on a consistent cycle.</li>
<li>Maintains deep knowledge of ProSomnus&rsquo; products, values and benefits</li>
<li>Promote and sell portfolio of ProSomnus products to achieve sales results, quotas/targets and profitability goals Focus on current business base and top 20 accounts on a monthly basis
<ul><li>Develop new target accounts</li>
<li>Establish new business and increase sales of current accounts</li>
</ul></li><li>Understand and thrive in the competitive landscape</li>
<li>Develop and cultivate KOL relationships</li>
<li>Develop and maintain action plans (i.e., weekly, monthly, quarterly, yearly) by analyzing territory performance, sales and reports to identify the needs of specific accounts</li>
<li>Network and build relationships across multiple care settings (i.e. sleep dentistry, sleep physicians, ENTs, etc.), and use information gathered to build territory strategy.</li>
<li>Demonstrate a clear understanding of clinical evidence and articulate our evidence-based value proposition</li>
<li>Manage multiple priorities and adapt to evolving customer and company needs in an organized fashion.</li>
<li>Resolve customer challenges by investigating problems, developing solutions and making recommendations to management in an empathetic manner.</li>
<li>Optimize the utilization of educational and KOL events (e.g., local sleep association events, National events, KOL meetings, etc.)</li>
<li>Adheres to T&amp;E Travel Policy, Company&rsquo;s compliance policy and Standards of Business Conduct &amp; Ethics including relevant industry Codes of Practice</li></ul> 


Supervisory Responsibilities 


This job has no supervisory responsibilities. 
Competencies 


To perform the job successfully, an individual should demonstrate the following competencies: 


Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. 


Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 


Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. 


Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information. 


Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals. 


Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. 
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Education and/or Experience 


Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience. A background in selling customizable, clinically effective devices, calling on dentists and physicians at the office level, and a strong knowledge of obstructive sleep apnea is preferred. 
Language Skills 

<ul>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Ability to write routine reports and correspondence.</li>
<li>Ability to speak effectively before groups of customers or employees of organization.</li></ul> 


Mathematical Skills 

<ul>
<li>Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</li>
<li>Ability to apply concepts of basic algebra.</li></ul> 


Reasoning Ability 

<ul>
<li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li>
<li>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li></ul> 


Computer Skills 


To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet and Word Processing software. 
Certificates, Licenses, Registrations: None. 
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.</div>

Territory Sales Advocate

Gibsons Restaurant Group

<div>
 
 Job Title:
 
 Assistant General Manager
 
 
 
 Reports To:
 
 General Manager
 
 
 
 Position Summary:
 
 
 
 The Assistant General Manager is responsible for the overall operations of the restaurant, ensuring the successful delivery of the Gibsons Restaurant Group&rsquo;s philosophy, which is based on four distinct core beliefs:
 
 Hospitality, Quality, Value and Family
 
 .
 
 
 
 Essential Duties and Responsibilities:
 
 
 
 <ul>
 <li>
 Maintain and promote among staff and other managers a &ldquo;no-compromise&rdquo; attitude towards providing the highest possible level of Hospitality, Quality and Value to the customer.
 </li>
 <li>
 Take action to ensure the standards of the Gibsons Restaurant Group are upheld and applied firmly and fairly and the DNA of the concept is preserved.
 </li>
 <li>
 Respond to customer complaints and resolve them in a way that ensures the customer leaves happy and will return again quickly.
 </li>
 <li>
 In coordination with the General Manager, recruit, retain, train and develop an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality, Quality and Value to the customer.
 </li>
 <li>
 Demonstrate and reinforce leadership behaviors necessary to gain employees&rsquo; loyalty, satisfaction and pride and supports the Family core value.
 </li>
 <li>
 Assist the General Manager with scheduling staff three weeks in advance to provide sufficient restaurant coverage, while at the same time controlling labor costs.
 </li>
 <li>
 Demonstrate menu expertise, beer, wine and liquor knowledge, and the ability to expedite or prep as needed.
 </li>
 <li>
 Responsible for liquor revenue through ordering, receiving and conducting inventory.
 </li>
 <li>
 Maintain safe and secure working conditions throughout all areas of the operation for the well-being of restaurant staff and the protection of restaurant assets.
 </li>
 <li>
 Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations.
 </li>
 <li>
 Open and close the restaurant ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists.
 </li>
 <li>
 Ensure that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, purchase orders, accounts payable, bank deposits and employment-related forms.
 </li>
 <li>
 Coach, counsel and discipline employees per company policies and guidelines, including timely and appropriate documentation.
 </li>
 <li>
 May perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Education and/or Experience:
 
 
 
 Minimum of a high school diploma; Bachelor&rsquo;s Degree or other four-year degree preferred. Five years&rsquo; experience in restaurant management preferred.
 
 
 
 Skills:
 
 
 
 Ability to communicate professionally verbally and in writing, with the public and with employees. Ability to read and write English. Ability to perform basic math skills including addition, multiplication, subtraction and percentages. Ability to make sound business decisions. Ability to analyze data and draw conclusions from the information at hand. Ability to maintain composure and poise under pressure. Strong computer knowledge and ability to learn new software programs.
 
 
 More detail about Bazaar Meat part of Gibsons Restaurant Group, please visit https://culinaryagents.com/entities/342705-Bazaar-Meat
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Assistant General Manager

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