customer service representative

Stratus Hydration, Inc.

<p><strong>Call Centre Customer Service Representative</strong><br /><br /><strong>Company:</strong> Stratus Hydration, Inc.<br /><strong>Location:</strong> <strong>Chicago, Illinois, United States</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$32.00 - $35.00 USD per hour</strong><br /><br /><strong>Job Overview</strong><br /><br />Stratus Hydration, Inc. is a leading provider of innovative hydration solutions for health-conscious consumers. With a commitment to quality and sustainability, we offer a range of products designed to enhance hydration, support active lifestyles, and promote overall wellness. We are currently seeking a dedicated and professional Call Centre Customer Service Representative to be the first point of contact for our valued customers. The ideal candidate will be a passionate advocate for our brand, committed to delivering an exceptional service experience and resolving customer enquiries with efficiency and empathy. This role is crucial for maintaining our reputation for excellence within the health and wellness industry.<br /><br /><strong>Responsibilities</strong><br /><br />As a Customer Service Representative, your primary duties will include:<br />* Handling a high volume of inbound calls and emails in a professional and timely manner.<br />* Providing accurate, valid, and complete information by using the right methods and tools.<br />* Resolving customer complaints by clarifying the issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.<br />* Processing product orders, returns, and exchanges through our internal systems.<br />* Maintaining detailed and accurate customer records by updating account information.<br />* Becoming a product expert and effectively answering questions regarding our hydration solutions.<br />* Identifying and assessing customers' needs to achieve satisfaction and build sustainable relationships of trust.<br />* Escalating unresolved queries to the appropriate internal department when necessary.<br /><br /><strong>Qualifications</strong><br /><br />The ideal candidate should possess the following qualifications and skills:<br />* Proven experience in a customer support or client service role, preferably within a call centre environment.<br />* Exceptional communication, interpersonal, and active listening skills.<br />* A customer-oriented attitude with a professional and patient demeanour.<br />* Strong problem-solving abilities and the capacity to adapt to different personality types.<br />* Excellent time management and organisational skills with the ability to multi-task and prioritise work.<br />* Proficiency in using CRM systems and the Microsoft Office suite.<br />* A genuine interest in the health and wellness industry is highly desirable.<br />* A minimum of a high school diploma or equivalent is required.</p>

Call Center Customer Service Representative

Airport Express Shuttle, Inc.

<p><strong>Job Overview</strong><br /><br />Airport Express Shuttle, Inc. is seeking a dedicated and customer-focused <strong>Customer Service Representative</strong> to join our team. This is a <strong>Fully Remote</strong> position with both <strong>Full-Time</strong> and <strong>Part-Time</strong> opportunities available. As the first point of contact for our customers, you will play a crucial role in delivering an exceptional service experience, ensuring a smooth and pleasant journey from booking to arrival. You will be responsible for handling customer enquiries, managing reservations, and resolving issues with professionalism and efficiency.<br /><br /><strong>About Airport Express Shuttle, Inc.</strong><br /><br />At Airport Express Shuttle, Inc., we specialise in providing friendly, reliable, and affordable airport transportation. Our shared-ride service offers a convenient and cost-effective alternative to driving and airport parking, taking passengers from their home, office, or hotel directly to the airport and back again. We pride ourselves on our commitment to customer satisfaction and delivering a high-quality service.<br /><br /><strong>Key Responsibilities</strong><br /><br /> </p><ul><li>Respond to customer enquiries promptly and professionally via phone, email, and other communication channels.</li><li>Assist customers with making, amending, and cancelling bookings for our shuttle services.</li><li>Provide accurate information regarding our services, schedules, pricing, and policies.</li><li>Troubleshoot and resolve customer issues, such as booking errors, payment queries, or service delays, with a positive and helpful attitude.</li><li>Liaise effectively with drivers and the dispatch team to ensure seamless coordination and timely service delivery.</li><li>Maintain detailed and accurate records of all customer interactions and transactions in our system.</li><li>Process customer payments securely and handle any related billing questions.</li><li>Gather and document customer feedback to help us continuously improve our services.</li></ul><p><strong>Qualifications and Skills</strong><br /><br /> </p><ul><li>Proven experience in a customer service or contact centre role is essential.</li><li>Exceptional verbal and written communication skills, with a clear and professional telephone manner.</li><li>Strong problem-solving skills and the ability to remain calm and patient under pressure.</li><li>Excellent organisational and time-management abilities.</li><li>A high level of computer literacy and the ability to adapt to new software and systems with ease.</li><li>Must have access to a reliable, high-speed internet connection and a private, quiet workspace suitable for handling customer calls.</li><li>A proactive and self-motivated approach to working independently in a remote environment.</li><li>Previous experience in the travel, transport, or logistics industry is advantageous but not required.</li></ul><p> </p>

REMOTE Customer Service Representative - Part Time & Full Time

Advocate Aurora Health

<div><p><b>Job Description Summary:</b></p><p>
To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.</p><p><b><br>
Where You Will Work</b>:</p><p>
Aurora Medical Group (AMG) is part of <b>Advocate Health</b>, one of the nation&rsquo;s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women&rsquo;s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.</p><p></p><p><b>
We&rsquo;re Looking For:</b></p><ul><li>
High school diploma or equivalent.</li><li>
One to two years related customer service experience</li><li>
Experience handling difficult caller/customers/patients.</li></ul><p></p><p><b>
What You&rsquo;ll Do:</b></p><p><b><i>
Clinic Hours: Sunday - Saturday: 7a-7p</i></b></p><p><b><i>
Schedule: Monday - Friday: 8:30a-5p</i></b></p><p><b><i>
w/one late night a week (10:30a - 7p)</i></b></p><p><b><i>
one working weekend a month: (8a - 12p)</i></b></p><p></p><p>
As a <b>Patient Service Representative (PSR)</b>, you&rsquo;ll play a vital role in the care team &ndash; supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.</p><p>
As a key member of the ambulatory care team, you will:</p><ul><li>
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.</li><li>
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.</li><li>
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.</li></ul><p></p><p><b>
Your feedback matters.</b> Every teammate&rsquo;s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.</p><p></p><p><b>
Physical Requirements and Working Conditions:
</b></p><ul><li>Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.</li><li>
Exposure to ill patients.</li><li>
Ability to work under stressful conditions with demanding customers.</li><li>
Must lift to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.</li></ul><p><b><br>
Ready to Take the Next Step:</b></p><p>
Apply Now!</p></div><p></p>

Patient Service Representative

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Implements Company asset protection procedures to identify and minimize profit loss.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
</ul>The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits<br>
<br>
<br>
<br>
<br>
<b>Salary Range:</b> $17.05 - $19 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Paid time off benefits</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Flexible hours</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Training programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Customer Service Associate - Temporary

Service Corporation International

<div><p>Our associates celebrate lives. We celebrate our associates.</p><p></p>
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.<p></p><p><b>
Job Responsibilities</b></p><p></p><p><b>
Lead Generation
</b></p><ul><li>Holds self-accountable for prospecting a minimum of 1-2 hours each day</li><li>
Obtains referrals from families served by the location</li><li>
Networks and builds community and civic relationships</li><li>
Explains and presents presentations to families served and referred families</li><li>
Maintains and tracks activity levels to ensure productivity</li></ul><p></p><p><b>
Build Rel</b><b>a</b><b>tion</b><b>s</b><b>hi</b><b>ps</b><b> with Families</b></p><ul><li>
Responds to client inquiries in a timely, respectful, sensitive and professional manner</li><li>
Connects with families through listening, honest communication and genuine concern</li><li>
Develops an understanding of each family&rsquo;s unique needs and offers solutions that provide value to them</li><li>
Stays in touch with families to ensure satisfaction</li><li>
Prepares for all appointments and performs all procedures with professionalism and attention to detail</li><li>
Follows through on all customer problems and requests</li><li>
Builds trust-based relationships to earn the right to ask for referrals</li><li>
Earns the right to gain referrals to offer protection to protect family members, and the family&rsquo;s relatives and friends, by educating them on the benefits of pre-planning</li></ul><p></p><p><b>
Teamwork
</b></p><ul><li>Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future</li><li>
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service</li><li>
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales</li><li>
Shares family concerns with rest of the SCI team</li></ul><p></p><p><b>
Minimum Requirements</b></p><p></p><p><b>
Education
</b></p><ul><li>High school diploma or equivalent</li><li>
1-2 years of college or an equivalent of education and experience</li></ul><p></p><p><b>
Experience</b></p><ul><li>
High school equivalency and 1-2 years of college or an equivalent of education and experience</li><li>
1-2 years of customer service or sales industry experience preferred</li></ul><p><br>
</p><p><b>Licenses</b></p><ul><li>
Current state/province issued driver&rsquo;s license with an acceptable driving record</li><li>
Insurance license if required by state/province law and as prescribed by each state board</li></ul><p></p><p><b>
Knowledge, Skills and Abilitie</b><b>s</b></p><ul><li>
Must be able to pass the Company&rsquo;s internal presentation certification within thirty days of hire</li><li>
Ability to work a number of evenings and or weekends every month</li><li>
Ability to drive frequently</li><li>
Ability to obtain and maintain an insurance license if required by state/province</li><li>
Flexible hours but, at times must have the ability to work up to 12 hours in a day</li><li>
Ability to treat others with empathy and respect</li><li>
Knowledge of computers and some software</li><li>
Customer service skills</li></ul><p></p><div><div><div><p><b>
Target Compensation Range: $50,000 to $100,000 annually.</b></p><p>
The estimated total target compensation for this position in the first year typically ranges from <b>$50,000 to $100,000 annually </b>based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn <b>$100,000 to $150,000 or more annually</b>. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.</p><p><i>
(Note: As part of the total compensation plan, this position pays no less than $17.05 per hour for all hours worked)</i></p><p></p><p><b>
Benefits</b></p><p>
Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance* SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program</p></div></div></div><p></p>
Postal Code: 60637<p></p>
Category (Portal Searching): Sales<p></p>
Job Location: US-IL - Chicago</div>

Sales Professional - Inside Sales

Chicago ENT

<div><p><b>PATIENT CARE COORDINATOR &ndash; CALL CENTER</b></p><p>
</p><p>Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.</p><p>
</p><p>This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.</p><p>
</p><p>Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.</p><p>
</p><p>This role will report to the Call Center Lead.
</p><p></p><p><b>PRIMARY RESPONSIBILITIES</b></p><ul><li>
Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.</li><li>
Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.</li><li>
Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).</li><li>
Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.</li><li>
Monitor and complete tasks assigned to the &quot;User, Scheduler&quot; work queue.</li><li>
Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.</li><li>
Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.</li><li>
Manage and respond to messages received through:<ul><li>
NotifyMD (after-hours and overflow call service)</li><li>
PerfectServe (provider on-call communication)</li><li>
Healow online scheduling</li><li>
Zocdoc online scheduling</li><li>
Glacial Media website inquiries</li><li>
Department and staff voicemail boxes</li><li>
Specific system names or vendors for managing correspondence are subject to change (add or remove)</li></ul></li><li>
Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.</li><li>
Process inbound referrals to register patients referred to the practice.</li><li>
Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.</li><li>
Escalate clinical questions or urgent concerns to the appropriate department.</li><li>
Other duties as individually assigned.</li></ul><p>
</p><p><b>REQUIRED QUALIFICATIONS</b></p><ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul><p>
</p><p></p><p><b>PREFERRED QUALIFICATIONS</b></p><p>
</p><ul><li>1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Bilingual in English and Spanish (speaking, writing, and comprehension)</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul><p>
</p><p><b>SUPERVISORY RESPONSIBILITY</b></p><p>
This position has no supervisory responsibility.</p><p>
</p><p><b>CERTIFICATES, LICENSES, REGISTRATIONS</b></p><p>
None.
</p><p></p><p>ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</p></div><p></p>

Patient Care Coordinator Call Center

Chicago Public Schools

<div><div><b>Case Manager</b><div>
</div><b>
Job Number:</b> <b>P168885</b><div>
</div></div><div><b>
Posting Date</b><b>:</b> Jul 10, 2026, 1:17:19 PM</div><div><b>
Primary Location</b><b>:</b> West Side-1313 South Sacramento Drive (Collins Acad STEAM High School)</div><div></div><div><b>
Salary Range</b><b>:</b> $64,469.94 to $82,839.39</div><div></div><div><div><br>
</div><b>
JOB DESCRIPTION -</b><div></div><div><br>
Case Manager Position</div><div><br>
The Chicago Public Schools (CPS) has set ambitious goals to ensure that every child&mdash;in every school and every neighborhood&mdash;has access to a world-class learning experience from birth, resulting in graduation from high school college- and career-ready. In alignment with the mission of the Office of Diverse Learner Supports and Services (ODLSS), our schools strive to provide high quality and specially designed instructional supports and services for all students with disabilities within their least restrictive environment. We work collaboratively with the goal of improving the academic achievement of all students with disabilities by ensuring they receive meaningful and relevant access to grade level core instruction within their school.</div><div><br>
The Case Manager position is solely committed to fulfilling the responsibilities indicated below. This position differs from a person at the school being assigned the duty/role of Case Manager that allows for the receipt of a stipend. The Case Manager position does not include a stipend.</div><div><br>
The Case Manager position will be held accountable for the following responsibilities:</div><ul><li><div>
Serving as the local school district representative at all required meetings under the IDEA and serving as the 504 Coordinator for all meetings under Section 504</div></li><li><div>
Fulfilling all the Roles &amp; Responsibilities delineated in the ODLSS Procedural Manual for the local school district representative</div></li><li><div>
Ensuring all IDEA and Section 504 timelines are met</div></li><li><div>
Ensuring that all parental notices and consents for Full and Individual Evaluations and placements are processed and provided in the native language where feasible and placed in the student temporary files</div></li><li><div>
Sending parents/guardians copy of draft IEP materials and if applicable paraprofessional, ESY ,and Learning Environment Intervention forms, along with copies of all other conducted evaluations and any other collected data at least five school days prior to the meeting</div></li><li><div>
Ensuring an interpreter is invited to all IEP and 504 conferences (including initial and reevaluation eligibility determination meetings, and annual reviews) for parents who are limited English proficient</div></li><li><div>
Coordinating all referrals for a Full and Individual Evaluation (FIE) to ensure that all required components are addressed and that the process is completed within 60 school days after receiving signed parental consent, including but not limited to, referrals for Assistive Technology/Alternative-Augmentative Communication evaluations or functional behavioral assessments (FBAs)</div></li><li><div>
Convening and chairing IEP and 504 conferences (including initial and reevaluation eligibility determination meetings, and annual reviews) and acting as the District Representative</div></li><li><div>
Ensuring that IEP teams are utilizing qualitative and quantitative data when making service decisions in the development of an IEP</div></li><li><div>
Finalizing each student&rsquo;s IEP or 504 Plan in the SSM at the meeting and providing the student&rsquo;s parents/guardians with a copy</div></li><li><div>
Ensuring that all relevant student data is entered into SSM in a timely manner</div></li><li><div>
Arranging special education and related services for a student within the school in accordance with the students IEP and contacting ODLSS to arrange assignment in another school if necessary to implement the IEP</div></li><li><div>
Consulting with the ODLSS District Representative regarding students who require low-incidence services or regarding problems that develop in the implementation of procedures</div></li><li><div>
In collaboration with the principal, overseeing and ensuring the implementation of all IEPs and 504 Plans for each student with disabilities in the school</div></li><li><div>
Training and supporting school staff regarding the implementation of the IDEA and Section 504 requirements</div></li><li><div>
Attending all ODLSS professional development and meetings targeted at supporting the case manager/local school district representative</div></li><li><div>
Assisting the school&rsquo;s scheduler/programmer with programming all students with disabilities in accordance with their IEPs</div></li><li><div>
In collaboration with the principal, scheduling paraprofessionals in accordance with students&rsquo; IEPs and 504 Plans</div></li></ul><div><b><br>
In order to be successful and achieve the above responsibilities, the Case Manager, must possess the following qualifications, as described:</b></div><div><b><br>
Type of Education:</b></div><ul><li><div><br>
Completion of a Bachelor&rsquo;s or Master&rsquo;s degree in special education or a Master&rsquo;s degree in educational administration</div></li><li><div>
A valid Professional Educator License (PEL) in one of the following areas: Special Education (PK-Age 21) endorsement or School Support Personnel endorsement with a supervisory endorsement</div></li></ul><div><b><br>
Type of Experience and Number of Years</b>:</div><ul><li><div><br>
Two or more years of experience in special education</div></li></ul><div><b><br>
Knowledge, Skills, and Abilities</b>:</div><ul><li><div><br>
Expertise in special education curriculum and service provision</div></li><li><div>
Knowledge of general education curriculum</div></li><li><div>
Demonstrated understanding of the individual needs of students with disabilities from a variety of language and cultural backgrounds</div></li><li><div>
Strong knowledge of federal and state laws and regulations regarding the delivery of special education and related services</div></li><li><div>
Knowledge and understanding of CPS resources</div></li><li><div>
Knowledge of intervention and assessment strategies for disabled and non-disabled students</div></li><li><div>
Knowledge of multi-tiered systems of support (MTSS or RTI)</div></li><li><div>
Ability to establish and maintain effective working relationships with administrators, staff, students, parents, governmental and community agencies, and employers</div></li><li><div>
Ability to problem-solve, work on a team, use data to guide work, and clearly communicate to multiple stakeholders</div></li><li><div>
Demonstrated expertise in customer service, consensus building, and use of problem solving skills and strong written, verbal, presentation, and interpersonal communication skills</div></li></ul></div><div></div><div><div><br>
</div><div>
<b>Benefits</b>:
</div><div><b>Health &amp; Wellness: Your Care, Your Choice</b>
</div><div><i>CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:</i>
</div><ul><li>Medical Plan Options
</li><li>Pharmacy
</li><li>Dental
</li><li>Vision
</li><li>Behavioral Health &amp; EAP
</li><li>Employee Wellness Program
</li></ul><div><b>Financial Security: Planning for Today and Tomorrow</b>
</div><div><i>We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:</i>
</div><ul><li>Basic Life Insurance
</li><li>Life and Disability Insurance
</li><li>Pension Plans
</li><li>Supplemental Retirement Plans (403(b) and 457(b))
</li><li>Flexible Spending Accounts (FSAs)
</li><li>Spot Pet Insurance
</li></ul><div><b>Work-Life Balance: Supporting Your Personal and Professional Life</b>
</div><div><i>CPS values the well-being of its employees and offers competitive paid time off policies:</i>
</div><ul><li>Paid Leave
</li><li>Sick Leave
</li><li>Vacation Days
</li><li>Parental Leaves
</li><li>Short-Term Disability
</li><li>Religious Holidays
</li><li>Leaves
</li></ul><div><i>Reference the </i><i>Chicago Public Schools: A Comprehensive Benefits Overview</i><i> or the </i><i>benefits handbook</i><i> for comprehensive details.</i></div></div></div>

Case Manager

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