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community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

customer operations associate Jobs in Chicago

customer operations associate

customer service agent

customer support representative Jobs in Chicago

customer support representative

customer service representative

XBP Global

<div>Customer Service Rep 
 
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner. 
 
Essential Job Responsibilities:
<ul><li>Batch documents and organize them for data entry processing.
</li><li>Enter data from source documents into automated systems accurately and efficiently.
</li><li>Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
</li><li>Perform verification tasks as required, checking for accuracy and identifying errors.
</li><li>Make corrective entries as indicated by verification results or other warnings.
</li><li>Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
</li><li>Operate peripheral equipment as part of the data entry process.
</li><li>Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
</li><li>Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
</li><li>Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
</li><li>Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
</li><li>Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
</li>Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently. 
<li>
</li></ul> 
Qualifications:
<ul><li>High school diploma or equivalent.
</li><li>Proficiency in reading, writing, and speaking English.
</li><li>Ability to work at a computer for extended periods.
</li><li>Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
</li><li>Close vision and ability to focus are necessary for performing tasks accurately.
</li><li>Experience with data entry is desirable.
</li><li>Ability to engage in repetitive motion activities like twisting, bending, and climbing.
</li>Previous experience with data entry is advantageous. 
<li>
</li></ul> 
? &quot;The pay range for this position starts at $18/hr-$19.00/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.&quot;</div>

Customer Service Representative

Addison Group

<div>
 
 
 Job Title:
 
 Customer Support Representative
 
 
 
 Location:
 
 Remote &ndash; Must be Chicagoland
 
 
 
 Industry:
 
 Nonprofit
 
 
 
 Compensation:
 
 $20&ndash;$22/hour
 
 
 
 Work Schedule:
 
 Flexible shifts between 7:30 AM &ndash; 6:00 PM (schedule may vary within this window)
 
 
 
 Benefits:
 
 This position is eligible for medical, dental, vision, and 401(k).
 
 
 
 
 
 
 About Our Client:
 
 
 
 Addison Group is hiring on behalf of our client, a well-established and highly regarded organization within a professional services and membership-based environment. This organization is known for delivering valuable resources, education, and support to its members and partners nationwide.
 
 
 
 
 
 
 Job Description:
 
 
 
 We are seeking a Customer Support Representative who thrives in a fast-paced, high-volume environment and is passionate about delivering excellent service. This role will support customers by addressing inquiries, resolving issues, and guiding them through products and services across multiple communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate information regarding products, services, and processes
 </li>
 <li>
 Troubleshoot and resolve customer concerns while ensuring a positive experience
 </li>
 <li>
 Document all customer interactions within internal systems
 </li>
 <li>
 Identify trends in customer feedback and escalate insights as needed
 </li>
 <li>
 Assist customers in navigating online platforms and completing transactions
 </li>
 <li>
 Promote relevant products or services based on customer needs
 </li>
 <li>
 Maintain data accuracy and support database-related initiatives
 </li>
 <li>
 Escalate complex issues to appropriate internal teams when necessary
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 At least 1 year of experience in a high-volume customer service or call center environment
 </li>
 <li>
 Proficiency in Microsoft Office, including Excel
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively
 </li>
 <li>
 Comfortable working both independently and collaboratively
 </li>
 <li>
 Professional demeanor with strong customer service instincts
 </li>
 <li>
 Ability to work a flexible schedule within designated hours
 </li>
 </ul>
 
 
 
 
 
 Additional Details:
 
 
 <ul>
 <li>
 Candidates must have reliable internet and a distraction-free workspace
 </li>
 <li>
 Strong emphasis on communication and responsiveness in a remote setting
 </li>
 </ul>
 
 
 
 
 
 Perks:
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Opportunity to gain experience with a respected organization
 </li>
 <li>
 Collaborative and supportive team culture
 </li>
 <li>
 Exposure to a variety of customer interactions and systems
 </li>
 <li>
 Potential for long-term opportunities
 </li>
 </ul>
 
 
 
 
 
 Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 
 
</div>

Customer Support Representative

FedEx Office

<div>POSITION SUMMARY:
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store&rsquo;s business, including print, signs &amp; graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
Benefits Information
FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular.<ul><li>
Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.</li><li>
Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).</li></ul><ul><li>
401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.</li><li>
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.</li><li>
Our generous paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.<ul><li>
Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.</li><li>
Vacation accrues based on position, hours worked, and years of service unless otherwise required by law. For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure. Work your way up to more paid vacation time with tenure.</li><li>
4 premium holidays, 2 non-premium holidays, and 2 floating holidays.</li><li>
2 weeks paid parental leave.</li><li>
Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less)</li></ul></li><li>
Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service), LTD &amp; STD Disability (regular full-time employees after completing 180 days of active employment), Life Insurance (part-time/full-time employees are eligible for basic and supplemental life insurance and accidental death and dismemberment (AD&amp;D) on date of hire. Life insurance and AD&amp;D are not subject to the minimum hours rule), Commuter (part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year), and Voluntary benefits (regular part-time/full-time employees on date of hire).</li></ul> 
Eligibility requirements apply and some benefits depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. FedEx employee benefits are governed by formal plan documents and, in the event of any conflict between this communication and the formal plan document, the formal plan document will control. This communication does not alter any terms of the plan or related agreements. FedEx reserves the right to amend or terminate any of its employee benefit, in whole or in part, at any time and for any reason. To the extent applicable, where other federal, state, or local laws impose different or additional requirements, FedEx complies with these requirements.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
 People
<ul><li>Follows instructions of supervisors and assists other team members in performing store functions</li><li>
Assists in the training of store team members</li></ul>
Service
<ul><li>Demonstrates consultative behaviors in a retail environment to understand each customer&rsquo;s individualized need</li><li>
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services</li><li>
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs</li><li>
Ensures all customer problems are resolved quickly and to the satisfaction of the customer</li><li>
Takes complex customer orders using order systems and provides accurate pricing information</li><li>
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels</li><li>
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents</li><li>
Maintains a safe, clean and orderly retail Store</li></ul>
Profit
<ul><li>Ensures confidentiality of customer data and careful handling of documents, media, and packages</li><li>
Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change</li><li>
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability</li><li>
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage</li><li>
Takes preemptive action to prevent errors and waste</li><li>
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits</li><li>
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures</li></ul>
Self-Management
<ul><li>Performs multiple tasks at the same time</li><li>
Looks for opportunities to improve knowledge and skills within the retail Store</li><li>
Able to operate with minimal supervision</li><li>
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook</li><li>
All other duties as needed or required</li></ul>
MINIMUM QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High school diploma or equivalent education</li><li>
6+ months of specialized experience</li><li>
Excellent verbal and written communication skills</li><li>
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring</li><li>
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook</li></ul>
ESSENTIAL FUNCTIONS:<ul><li>
Ability to stand during entire shift, excluding meal and rest periods</li><li>
Ability to move and lift 55 pounds</li><li>
Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>
Ability, on a consistent basis, to work with minimal supervision</li><li>
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul> 
MINIMUM QUALIFICATIONS AND REQUIREMENTS:<ul><li>
High school diploma or equivalent education</li><li>
6+ months of specialized experience</li><li>
Excellent verbal and written communication skills</li></ul>
ESSENTIAL FUNCTIONS:<ul><li>
Ability to stand during entire shift, excluding meal and rest periods</li><li>
Ability to move and lift 55 pounds</li><li>
Ability, on a consistent basis, to bend/twist at the waist and knees</li><li>
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members</li><li>
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction</li><li>
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure</li><li>
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time</li><li>
Ability, on a consistent basis, to work with minimal supervision</li><li>
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position</li></ul> 
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $18.35 - $21.57/hr.
Additional Details: 
 
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.<ul><li>
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.</li><li>
Applies Quality concepts presented at training during daily activities.</li><li>
Supports FedEx Office Quality initiatives.</li></ul>
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.<ul><li>
Know Your Rights</li><li>
Pay Transparency</li></ul>
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate&rsquo;s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia&rsquo;s fair chance hiring law.
For more information, click here.</div>

Retail Customer Service Associate

The Home Depot

<div>Position Purpose:
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. 
Key Responsibilities:<ul><li>
50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.</li><li>
25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process</li><li>
25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Supervisor</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Previous customer service or retail sales experience; home improvement trades specific</li><li>
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external</li><li>
In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
2</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
1</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented
</li><li>Business Insights
</li><li>Collaborates</li><li>
Communicates Effectively
</li><li>Customer Focus</li><li>
Drives Results</li></ul></div>

Inside Sales Support Rep - Chicago (Bilingual - Polish)

F&S Services

<div>ob Summary 
Join our dynamic healthcare team as a Medical Assistant &ndash; Medical Call Center Representative. The Medical Assistant &ndash; Medical Call Center Representative is the first point of contact for patients seeking information, scheduling appointments, and accessing clinical support. This role blends exceptional communication skills with foundational clinical knowledge to ensure patients receive accurate guidance, timely assistance, and a compassionate service experience.
Key Responsibilities Patient Communication &amp; Support<ul><li>
Answer high‑volume inbound calls in a professional, courteous, and patient‑centered manner</li><li>
Triage patient concerns and determine appropriate next steps using established protocols</li><li>
Provide accurate information regarding pulmonary testing, including PFTs, spirometry, sleep studies, and imaging</li><li>
Recognize urgent symptoms and escalate promptly to appropriate clinical staff</li><li>
Document all patient interactions accurately within the electronic health record (EHR)</li><li>
Schedule, reschedule, and cancel appointments across multiple providers</li><li>
Coordinate referrals, diagnostic testing, and follow‑up visits</li><li>
Verify patient demographics, insurance information, and eligibility</li><li>
Route messages appropriately to clinical teams, providers, and support staff</li><li>
Apply medical assistant training to understand terminology, procedures, and basic clinical workflows</li><li>
Provide clear instructions for labs, imaging, medication refills, and pre‑visit requirements</li><li>
Assist with processing provider orders, refill requests, and prior authorizations in accordance with organizational policy</li><li>
Support quality and safety initiatives by identifying urgent issues and escalating when necessary</li><li>
Deliver empathetic, patient‑centered service to individuals who may be experiencing respiratory distress or anxiety</li><li>
Resolve patient concerns when possible and ensure timely follow‑up for unresolved issues</li><li>
Maintain strict confidentiality and adhere to HIPAA and organizational policies</li><li>
Contribute to a positive, collaborative team environment and work closely with clinical and administrative staff to ensure seamless care</li><li>
May support other departments as needed</li></ul>
Qualifications<ul><li>
High school diploma or equivalent required</li><li>
Completion of an accredited Medical Assistant program preferred</li><li>
Medical Assistant certification (CMA, RMA, CCMA, or equivalent) required</li><li>
Prior experience in a medical call center, clinic, or healthcare setting strongly preferred</li><li>
Strong communication, active listening, and problem‑solving abilities</li><li>
Proficiency with EHR systems and call‑center software (preferably Epic)</li><li>
Ability to multitask effectively in a fast‑paced environment</li></ul>
Core Competencies<ul><li>
Patient‑focused communication</li><li>
Professionalism and confidentiality</li><li>
Attention to detail</li><li>
Critical thinking and triage awareness</li><li>
Team collaboration</li><li>
Adaptability and resilience</li></ul>
Work Environment<ul><li>
Call center or centralized scheduling environment</li><li>
Requires extended periods of sitting and computer use</li><li>
Frequent communication with patients, providers, and clinical team</li></ul>
Rw8FhZ8NVc</div>

Medical Assistant - Call Center Representative

Above Lending

<div><div>Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.</div><div></div><div> 
Above Lending is seeking a dedicated and experienced Customer Care Agent to join our team. As a Customer Care Agent, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their accounts and loan products. You will be responsible for assisting customers with payments, navigating their accounts, and facilitating any necessary account changes. This position requires effective communication skills, critical thinking abilities, and a strong focus on customer satisfaction.</div>
<div></div>
<div>This is a full-time position. We are actively seeking candidates that can work from 10:00am - 7:00pm CT, Monday-Friday.</div>
<h3 class="jobSectionHeader">You will</h3><ul>
<li>Assist customers with inquiries, account navigation, payments, and account changes via phone or email.</li>
<li>Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.</li>
<li>Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.</li>
<li>Multitask efficiently and adapt to changing priorities in a fast-paced environment.</li>
<li>Perform data entry tasks accurately and efficiently to update customer information and account details.</li>
<li>Follow instructions and company policies diligently to ensure compliance and consistency in customer interactions.</li>
<li>Manage time effectively to meet service level agreements and maintain high-quality customer support.</li>
<li>Collaborate with team members and other departments to resolve complex customer issues and improve processes.</li>
<li>Drive company goals and objectives in every customer interaction.</li>
</ul><h3 class="jobSectionHeader">You have</h3><ul>
<li>Excellent listening and understanding skills to comprehend customer needs and concerns.</li>
<li>Outstanding verbal and written communication skills to effectively communicate with customers and colleagues.</li>
<li>Strong critical thinking and problem-solving abilities to address customer inquiries and resolve issues promptly.</li>
<li>Ability to multitask and adapt to changing priorities in a fast-paced environment.</li>
<li>Proficient data entry skills with high accuracy and attention to detail.</li>
<li>Excellent time management skills to prioritize tasks and meet deadlines.</li>
<li>Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus.</li>
<li>Two (2) or more years of experience in the financial services industry preferred.</li>
<li>Two (2) or more years of experience working in a contact center environment is preferred.</li>
</ul><div>In addition to base compensation, this position qualifies for performance bonuses. Agents have a potential earn a monthly bonus based on qualifying metrics, subject to the terms outlined in the company's commission plan.</div>
<div>The compensation range is based on the level outlined in the job posting, and compensation decisions are dependent on each applicant's experience, skills and abilities.</div><div>
If you possess the required skills and experience and are passionate about delivering excellent customer service, we encourage you to apply for the Customer Care Agent position at Above Lending. Join our team and be a part of providing outstanding support to our valued customers. Apply now!</div><div></div><div> 
Join our dynamic team and contribute to Above Lending&rsquo;s success as we continue to provide innovative lending solutions to our customers.</div><div></div><div> 
Under the California Consumer Privacy Act (&ldquo;CCPA&rdquo;), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together &ldquo;job applicants&rdquo;) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.</div><div></div><div> 
*Above Lending is an equal opportunity Employer*</div><div>
Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Customer Service Agent

State Farm

<div><div><div>Benefits:</div>
<ul><li>LICENSE REIMBURSEMENT</li>
<li>401(k)</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>ROLE DESCRIPTION: 
Dan Ray - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. 
 
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.</div>
<div> 
Responsibilities:</div>
<ul><li>Greet clients warmly in person and over the phone, directing them to the appropriate team members.</li>
<li>Manage appointment scheduling and office communications.</li>
<li>Assist in handling incoming inquiries and maintaining customer records.</li>
<li>Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.</li>
<li>Provide excellent customer service and follow up on client needs.</li>
<li>Support the team with various administrative tasks and projects.</li>
</ul>
<div> 
Qualifications:</div>
<ul><li>Previous experience in a receptionist or customer service role.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational and multitasking abilities.</li>
<li>Comfortable with engaging in sales conversations.</li>
<li>Basic computer skills, including Microsoft Office and CRM systems.</li></ul></div></div>

Receptionist - State Farm Agent Team Member

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