call center representative Jobs in Chicago

call center representative

customer service representative

Border States Electric

<div><p>Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you&rsquo;re empowered to make decisions, find solutions and receive rewards for your hard work.<br>
<br>
<b>This position will be located in:</b> Chicago, IL</p><p><b>
Application Deadline:</b></p><p><i>
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.</i></p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2></div><div><p>
Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States&rsquo; products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.</p></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Responsibilities</b></h2></div><div><p><i>
Essential Functions</i></p><ul><li>
Works closely with Border States&rsquo; sales and marketing staff to meet and exceed Branch sales and gross profit objectives.</li><li>
Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.</li><li>
Provides timely follow-up on customer technical inquiries and requests.</li><li>
Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.</li><li>
Actively participates in the marketing and sale of Border States&rsquo; products and services.</li><li>
Consistently provides responsive, quality service to meet and exceed customer expectations.</li><li>
Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.</li><li>
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.</li><li>
Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.</li></ul><p><i>
Non-essential Functions</i></p><ul><li>
Attends sales meetings and training programs, as required.</li><li>
May assist with sales meetings and trade shows, as needed.</li><li>
May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li>
Minimum of a two-year business/trade degree preferred or the equivalent in work experience.</li><li>
Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.</li><li>
Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.</li><li>
Ability to read, write and speak in English preferred.</li><li>
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills and Abilities</b></h2></div><div><ul><li>
Excellent customer service skills include being competent, accurate, responsive and engaged.</li><li>
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred</li><li>
Ability to effectively plan and organize.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2></div><div><p><b>
Frequency at which you would carry/lift in a typical day:</b><br>
Occasionally 0 &ndash; 33% Frequently 34 &ndash; 66% Continuously: 67 &ndash; 100%</p><ul><li><b>
Lift from Waist:</b><ul><li>
&lt; than 10 lbs. - Not at all</li><li>
10 to 25 lbs. - Not at all</li><li>
26 to 50 lbs. - Not at all</li><li>
51 to 75 lbs. - Not at all</li><li>
75 to 100 lbs. - Not at all</li><li>
100+ lbs. - Not at all</li></ul></li><li><b>
Lift from Floor:</b><ul><li>
&lt; than 10 lbs. - Frequently</li><li>
10 to 25 lbs. - Frequently</li><li>
26 to 50 lbs. - Occasionally</li><li>
51 to 75 lbs. - Occasionally</li><li>
75 to 100 lbs. - Not at all</li><li>
100+ lbs. - Not at all</li></ul></li><li><b>
Carried for Distance:</b><ul><li>
&lt; than 10 lbs. - Not at all</li><li>
10 to 25 lbs. - Not at all</li><li>
26 to 50 lbs. - Not at all</li><li>
51 to 75 lbs. - Not at all</li><li>
75 to 100 lbs. - Not at all</li><li>
100+ lbs. - Not at all</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Activity</b></h2></div><div><p><b>
Frequency at which you would do the following in a typical day:</b></p><ul><li><b>
Sitting</b> (a continuous period of being seated) - <b>Continuously</b></li><li><b>
Standing </b>(for sustained periods of time) - <b>Frequently</b></li><li><b>
Walking </b>(moving about on foot to accomplish tasks) - <b>Frequently</b></li><li><b>
Bending/stooping</b> (downward and forward) - <b>Occasionally</b></li><li><b>
Crawling </b>(moving about on hands and knees or hands and feet) - <b>Not at all</b></li><li><b>
Climbing/Walking Stairs </b>(ascending or descending) - <b>Frequently</b></li><li><b>
Reaching </b>(extending arms in any direction) - <b>Frequently</b></li><li><b>
Crouching/squatting </b>(bending the body downward and forward by bending leg and spine) - <b>Occasionally</b></li><li><b>
Kneeling </b>(bending legs at knee to come to rest on knee(s)) - <b>Occasionally</b></li><li><b>
Balancing </b>(maintaining body equilibrium to prevent falling) - <b>Occasionally</b></li><li><b>
Repetitive motion </b>(substantial movement (motions) or the wrists, hands, and/or fingers) - <b>Continuously</b></li><li><b>
Pivoting </b>(movement in any direction with one foot, keeping the other in contact with the floor) - <b>Occasionally</b></li><li><b>
Pushing/Pulling </b>(using upper extremities to press against or draw or tug) - <b>Occasionally</b></li><li><b>
Grasping</b> (Applying pressure to an object with the fingers and palm) - <b>Continuously</b></li><li><b>
Fingering</b> (picking, pinching, typing; working with primarily fingers and not whole hand) - <b>Continuously</b></li><li><b>
Talking </b>(expressing or exchanging ideas by means of the spoken word) - <b>Continuously</b></li><li><b>
Driving </b>(the control and operation of a motor vehicle) - <b>Occasionally</b></li><li><b>
Desk work </b>(work usually performed at a desk) - <b>Continuously</b></li><li><b>
Use of a computer - Continuously</b></li><li><b>
Use of a telephone - Continuously</b></li><li><b>
Hearing </b>(Perceiving the nature of sounds at normal speaking levels) - <b>Continuously</b></li><li><b>
Exposure </b>(to adverse weather &amp; temperature conditions)<b> - Occasionally</b></li><li><b>
Travel</b> (travel needed to perform job duties) - <b>Occasionally</b></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p>
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer&rsquo;s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $24 per hour to $31.33 per hour, depending on experience.</p></div></div></div><p><b>
Our History</b></p><p>
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers&rsquo; needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.</p><p><b>
Values</b><br>
As a Border States employee-owner, you&rsquo;re responsible for living our mission, service philosophy and service standards.</p><p><b>
Our Purpose</b><br>
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.</p><p><b>
Service Philosophy</b><br>
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.</p><p><b>
Service Standards</b><br>
Border States employee-owners are competent, accurate, responsive, and engaged .</p><p><b>
Your career</b><br>
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?</p><p></p><p><b><br>
Border States has a competitive benefits package which includes but is not limited to:</b></p><p>
Health, Dental and Vision Benefits<br>
Accident, Critical Illness, Hospital Indemnity<br>
FSA &amp; HSA<br>
Employee Stock Ownership Plan (ESOP)<br>
Disability Benefits<br>
401(k) Retirement Plan<br>
Life Insurance<br>
Employee Assistance Program<br>
Paid Holidays<br>
Paid Volunteer Time<br>
Personal Leave time and more!<br>
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.</p><p></p><p><b><br>
Equal Opportunity For All</b></p><p>
It&rsquo;s not just the law. It&rsquo;s something we&rsquo;ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.</p><p></p><p><b><br>
Drug Free/Smoke Free workplace</b></p><p>
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:</p><ul><li>
Criminal background check (required for all positions)</li><li>
Motor Vehicle Record (MVR) check (required for positions involving driving)</li><li>
Drug testing</li></ul><p>
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.</p></div><p></p>

Customer Service Representative

Glanbia Nutritionals

<div><div><b>Reports To:</b> Customer Service Manager/Supervisor</div><div><b>
Department:</b> Customer Service Americas</div><div><b>
Location:</b> Chicago, IL</div><div><b>
Pay Status:</b> Salaried, non-exempt</div><div>
At Glanbia Nutritionals Inc., our portfolio centers around dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories &mdash; bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world.</div><div><div><b>
JOB SUMMARY</b></div></div><div>
Supports and works effectively with Sales, Customer Service, Marketing, Finance, Quality Assurance, and other departments to provide world class service to our customers in the food &amp; nutrition industries. This position makes it significantly easier for our customers (external and internal) to conduct business with Glanbia by providing a single source of contact for all levels of support for our proteins, grains, flavors, nutritional ingredients, and customized solutions products. Completes all customer inquiries in a manner that meets or exceeds expectations and drives a dynamic customer experience. Plays an integral role in following the life cycle of the order and is responsible for handling complex issues throughout the order fulfillment process. Proactively identifies opportunities and suggests improvements that will benefit Glanbia and our customers. Demonstrates Glanbia&rsquo;s values &ldquo;The Customer&rsquo;s Champion&rdquo;, &ldquo;Performance Matters&rdquo;, &ldquo;Find a Better Way&rdquo;, &ldquo;Winning Together&rdquo; and &ldquo;Showing Respect&rdquo;.</div><div></div><div><div><b><br>
ESSENTIAL FUNCTIONS</b></div></div><p><b>
Responsibilities</b><b>:</b></p><ul><li>
Performs activities related to order management including:</li></ul><ul><li><div><ul><li>
Possess or develop a strong understanding of the manufacturing supply chain and contract manufacturing (CM) supply/ship process</li><li>
Ensure all orders and order change requests are processed accurately and in a timely manner</li><li>
Ensure order accuracy by following established department policies and procedures</li><li>
Determine accurate ship and delivery dates based on system-generated commitment dates, available inventory, sales forecasting, product lead-time, carrier routing calculations, and customer delivery and method of shipment requests for all items ordered</li><li>
Work closely with internal departments to ensure delivery commitment dates are achieved</li><li>
Manages customer orders to ensure they meet Glanbia&rsquo;s terms and conditions of sale</li><li>
Proactively analyze and follow up on unshipped customer orders to ensure delivery commitments are attained and a high level of customer satisfaction is maintained</li><li>
Qualify and process customer complaints using our CRM application</li><li>
Build quality, long-lasting business relationships with customers, sales, supply chain, finance, quality assurance, and administrative support departments/personnel</li><li>
Ensure order management reports are reviewed daily and proper action is taken to resolve order issues (Reports: DPM, open order, billings due, blocked orders, incomplete orders, etc.)</li></ul></div></li><li>
Coordinate with supply chain, production, quality, finance, and sales on the following matters:<ul><li>
Order status, requests to expedite/prioritize orders, special shipping instructions, contracts, credit issues, pricing discrepancies, product availability</li><li>
Verify that orders will be allocated and ready in timely manner</li><li>
Resolve shipment issues due to incorrect, missing, and/or damaged product</li><li>
Process requests for shipped order COA, BOL, proof-of-delivery, and shipment tracking</li></ul></li><li>
Collaborate with and enable the Sales teams to drive value and increase business opportunities<ul><li>
Understand sales objectives and goals to assist with deliverables and driving revenue</li><li>
Work with Sales Managers and customers as needed with budgeted forecasted product volumes as relates to product availability and order management.</li><li>
Support assigned sales managers/customers, regularly communicating status and important issues</li><li>
Works side by side with sales teams to support all levels of Order-to-Cash requirements</li></ul></li></ul><ul><li>
Manage invoicing and customer accounts:</li><li><ul><li>
Work with Finance teams to prioritize shipments coming due that are on credit hold</li><li>
Work with Shared Services teams to resolve invoice pricing discrepancies due to incorrect pricing, discounts, freight charges, etc. authorizing and processing the appropriate customer credits</li></ul></li></ul><ul><li><div><ul><li>
Ensure customer credit support by the timely management of product return requests, damaged product claims and issuance of customer credits/debits</li></ul></div></li><li>
Meet key metrics for order management including but not limited to:<ul><li>
Confirm/acknowledge 100% of orders confirmed within 24 hours</li><li>
Data accuracy goals &gt;98% of orders error free (strive for zero)</li><li>
Adhere to all other service metrics, such as SAP audit trail compliance (order status text) and timely complaint resolution</li></ul></li><li><ul><li>
Respond to order status inquiries in a timely manner and if delayed, update the customer and/or sales team appropriately</li></ul></li><li><div><ul><li>
Quickly adapt to business needs and requirements as they change</li></ul></div></li></ul><div><b>
Delivering on Glanbia&rsquo;s Values:</b></div><ul><li><i>
&ldquo;Showing Respect&rdquo;</i> - Research issues &amp; incidents with internal teams, business partners and customers in a collaborative manner that includes professional, honest and transparent communication.</li><li><i>
&ldquo;Find a Better Way&rdquo;</i> - Work with internal and external teams to implement process improvements and/or procedural changes that eliminate non-value added activities and drive more business value.</li><li><i>
&ldquo;Winning Together&rdquo;</i> - Assist with training of new team members. Facilitate or oversee training and standard operating procedure reviews to ensure new hires develop proficiency of role.</li><li><i>
&ldquo;The Customer&rsquo;s Champion&rdquo;</i> &ndash; Proactively engage to support our customer needs on an end to end basis and strive to meet or exceed SLA timelines. Take ownership of customer requests and engage with internal teams as needed and within a timely manner.</li><li><i>
&ldquo;Performance Matters&rdquo;</i> &ndash; Meet or exceed all key metrics in line with expectations for role. Continually update knowledge of products, product changes, processes and services offered to deliver a dynamic customer experience.</li></ul><div></div><div><div><b><br>
QUALIFICATIONS</b></div></div><div></div><div><b><br>
Education, Training:
</b></div><div>Associate&rsquo;s degree (Bachelor&rsquo;s preferred) and/or a minimum of 4 years&rsquo; experience in customer service, order entry, supply chain, or related field.</div><div></div><div><b><br>
Experience Required:
</b></div><div>Previous experience in a service related field is strongly preferred.</div><div></div><div><b><br>
Knowledge, Skills &amp; Competencies:
</b></div><ul><li><b><i>Plans and Aligns</i></b>: Excellent organizational and time management skills. Ensure immediate and appropriate actions are taken to support our customers and business partners.</li><li><b><i>
Action Oriented</i></b>: Must be able to prioritize, organize and work independently with minimal supervision and remain productive at all times.</li><li><b><i>
Collaborates</i></b>: Ability to professionally and effectively interact with all levels of employee/personnel and customers (internal &amp; external). Must be able to work in a team environment and possess problem solving skills.</li><li><b><i>
Communicates Effectively</i></b>: Excellent interpersonal and professional communication skills both written and verbal. Ability to write routine reports and correspondence and to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.</li><li><b><i>
Drives Results</i></b>: Must be results focused and oriented toward accomplishment of team and organizational goals. Develop a strong understanding of our customers, processes, products and system tools.</li><li><b><i>
Situational Adaptability</i></b>: Ability to solve practical problems and deal with a variety of factors in situations where limited standardization exists. Must be able to work flexible hours to include overtime when needed.</li></ul><div><b>
Language, Computer &amp; Numeracy:
</b></div><ul><li>Familiarity with ERP/MRP order processing systems, SAP preferred</li></ul><ul><li>
Familiarity with CRM system such as SalesForce, SAP CRM, Clarify, Siebel, etc. preferred</li><li>
Customer Service Representatives who are working with international customers may be required to demonstrate oral and written fluency in applicable language.</li><li>
Ability to compute rate, ratio, and percent and to create and interpret bar graphs</li></ul><div></div><div><div><b><br>
TYPICAL PHYSICAL ACTIVITY</b></div></div><div><b>
Typical Physical Activity</b></div><div>
General office activities in a corporate setting</div><div><b>
Typical Environmental Conditions</b></div><div>
May be exposed to moderate noise levels (i.e. office equipment, light traffic)</div><div></div><div><div><b><br>
TRAVEL REQUIREMENTS</b></div></div><div></div><div><br>
Infrequent domestic travel required (up to 5%)</div><div></div><div><div><b><br>
DISCLAIMER</b></div></div><div></div><div><br>
Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.</div><div></div><p><br>
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.</p><p></p><p><br>
At Glanbia our culture will celebrate individuality, knowing that together we are more.</p></div>

Order Management Specialist

JRA Management LLC

<p><b>About us</b></p><p>We are professional and agile.</p><p>Our work environment includes:</p><ul><li>Modern office setting</li></ul><p><b>Responsibilities:</b></p><ul><li>Handle all customer contacts by phone accurately and professionally.</li><li>Respond to all the customer&rsquo;s inquiries and probe accordingly as to provide a first contact resolution.</li></ul><p>&middot; Inform and educate participants on various program process, and timelines.</p><ul><li>Research required information using available resources and knowledge.</li><li>Accurately and thoroughly record call log notations in the system of record.</li></ul><p>&middot; Educate participants on program requirements and family obligations.</p><p>&middot; Inform participants of changes to housing assistance payment and tenant rent calculation.</p><p>&middot; Communicate concerns between owners, tenants, and the Chicago Housing Authority (CHA) through account notations.</p><ul><li>Defuse and deescalate irate customers as to ensure great customer experience.</li><li>Verify and update customer information.</li><li>Identify and escalate priority issues.</li><li>Perform data entry into SharePoint, and CHA business system.</li><li>Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.</li><li>Ensure regular attendance and punctuality.</li><li>Obtain certification in Housing Choice Voucher Basics</li><li>Perform other duties as assigned.</li></ul><p><b>Qualifications:</b><br/>&middot; High School Diploma is required.</p><p>&middot; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work(Preferred)</p><p>&middot; Experience for a public agency, or related work in the social service or community service is preferred.</p><p>&middot; Ability to apply regulations pertaining to the program.</p><p>&middot; Ability to communicate effectively both orally and in writing is required.</p><p>&middot; Excellent interpersonal skills necessary for conducting HCVP Participant interviews is required.</p><p>&middot; Strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time is required.</p><p>Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.</p><p>We offer competitive pay and benefits package. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Please apply with your updated resume.</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Call Center Representative

Chicago Artists Coalition

partTime
<br><br>
Part-time
<br>,
<br><br>
submitted by
<br>Lei Zhang
<br><br>
posted on
<br>11.27.2025
<br><br>
contact
<br>hello@colorvibescrafts.com
<br>Holiday/Weekend Team Member - ColorVibes Craft Studio
<br><br>
About Us
<br><br>
ColorVibes Craft Studio is a vibrant, welcoming DIY workshop space where guests can express their creativity through guided craft experiences—from fluid painting to tufting and beyond. We're building a small, passionate team to help bring joy and creativity to our community.
<br>Position Summary
<br><br>
We are seeking an energetic, dependable, and enthusiastic Team Member to support daily operations, with a particular focus on holiday and weekend hours. This role is ideal for someone who loves crafting, enjoys engaging with people, and thrives in a creative, fast-paced environment. While this position is currently temporary, there is potential for extension into 2026 based on business needs.
<br>Key Responsibilities
<br><br>
This is a hands-on, customer-facing role with operational duties. Responsibilities include, but are not limited to:
<br><br>
Store Operations & Customer Service
<br><br>
Greet customers, explain project options, and assist with crafting
<br><br>
Assist customers with craft projects, including set-up, basic instructions, and clean-up
<br><br>
Monitor and manage customer flow, including walk-ins and online reservations
<br><br>
Utilize the Square POS system for accurate transactions and discount application
<br><br>
Open and/or close the store as needed
<br><br>
Administrative Support
<br><br>
Lead / support workshops and private events
<br><br>
Support store owner in tracking inventory
<br><br>
Maintain cleanliness and organization of studio, bathrooms, and storage areas
<br><br>
Marketing & Content Support
<br><br>
Create in-store sample projects and displays
<br><br>
May help create content for Instagram, Reels, and other promotional channels
<br><br>
Work Hours & Schedule
<br><br>
Total hours per week to be discussed
<br><br>
Must be available for a variety of shifts, including holidays, weekdays, evenings, and weekends, and have a flexible schedule
<br><br>
Final schedule to be determined
<br><br>
<b>Operating Hours (Subject to Change):</b><br>
<b>Mon–Fri:</b> 12:00 PM – 7:00 PM
<br><br>
<b>Sat:</b> 10:30 AM – 8:00 PM
<br><br>
<b>Sun:</b> 10:30 AM – 6:00 PM
<br><br>
Start Date & Training
<br><br>
<b>Start Date :</b> ASAP
<br><br>
<b>Training :</b> Primarily on-the-job, with guidance and support provided throughout
<br>Qualifications
<br><br>
Prior experience in retail, hospitality, or arts/crafts instruction preferred
<br><br>
Strong organizational and communication skills
<br><br>
Friendly, approachable, and customer-service oriented
<br><br>
Comfortable working evenings and weekends
<br><br>
Passion for art, creativity and hands-on projects a big plus!
<br><br>
How to Apply
<br><br>
Interested candidates should submit a resume and a brief note about why they’re excited to join ColorVibes to hello@colorvibescrafts.com
<br><br>
<b>Contact Info:</b><br>
ColorVibes Craft Studio
<br><br>
hello@colorvibescrafts.com
<br><br>
<b>Job Type:</b> Temporary
<br><br>
<b>Compensation:</b> Hourly rate: $16.60/hour, plus tips
<br><br>
<b>Location:</b> Chicago, IL / Bucktown - 1944 N Damen Ave.
<br><br>
<b>Contact Info:</b><br>
ColorVibes Craft Studio
<br>hello@colorvibescrafts.com
<br><br>
<b>Job Type:</b> Freelance/Contract/Temp
<br><br>
<b>Compensation:</b> Hourly rate: $16.60/hour, plus tips
<br><br>
<b>Location:</b> Chicago, IL / Bucktown

Holiday/Weekend Team Member - ColorVibes Craft Studio

Brilliant Earth

<div><p><b>Jewelry Sales Consultant - Chicago, IL</b></p><p>
Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!</p><p><i>
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Chicago, IL showroom.</i></p><p><i>
The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.</i></p><p><b>
What you&rsquo;ll do:</b></p><ul><li>
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.</li><li>
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product</li><li>
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.</li><li>
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.</li><li>
Call customers to confirm showroom appointments and answer any pre-appointment questions.</li><li>
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.</li><li>
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.</li><li>
Open and/or close the showroom and waiting area.</li><li>
Use our ERP system to manage your tasks and communicate cross-functionally.</li><li>
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.</li></ul><p><b>
What You Have:</b></p><ul><li><b>
A passion for the customer.</b> You don&rsquo;t just like to help &ndash; you go above and beyond to provide the best possible experience to each customer that comes through the door.</li><li><b>
A drive to exceed goals. </b>You love a good challenge! You&rsquo;re a self-proclaimed &ldquo;over-achiever&rdquo; on a mission to exceed your sales targets.</li><li><b>
It&rsquo;s all in the details. </b>When it comes to our customer&rsquo;s biggest moments, you know it&rsquo;s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.</li><li><b>
Communication is Key. </b>You have a way with words. Whether you&rsquo;re interacting with a customer or teammate in person, via email, or by chat, you&rsquo;re clear and concise.</li><li><b>
Master of Collaboration. </b>You&rsquo;re a team player. You believe that in order to transform the jewelry industry, we all have to work together!</li></ul><p><b>
What We Offer</b></p><p>
At Brilliant Earth, we&rsquo;re passionate about the employee experience. That&rsquo;s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:</p><ul><li><b>
Career Growth.</b> We want to see you sparkle! Through regular 1-1&rsquo;s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!</li><li><b>
Set Schedule. </b>We offer consistent weekly hours, and 2 consecutive days off.</li><li><b>
Diverse, mission-minded team. </b>We were founded to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. Learn more about our impact and team diversity Here!</li><li><b>
Lifestyle Spending Account.</b> At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!</li><li><b>
Continued Education.</b> Company-sponsored learning in leadership, professional skills, diversity &amp; inclusion, and access to tuition reimbursement for role-specific trainings.</li><li><b>
Employee Discounts. </b>As an employee at Brilliant Earth, you&rsquo;ll receive a generous discount on our jewelry.</li><li><b>
Sales Incentive Programs. </b>Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.</li><li><b>
Mental Wellness Perks. </b>We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!</li><li><b>
Giving Back and Volunteer Opportunities.</b> In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.</li><li><b>
Medical, Dental, and Vision.</b> We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!</li><li><b>
401k match. </b>We know that saving for the future is important. That's why we offer a generous 401k match.</li><li><b>
Paid Time Off.</b> We know it&rsquo;s important to recharge and relax - you&rsquo;ll accrue 3 weeks of PTO in your first year.</li><li><b>
Parental Leave.</b> We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.</li><li><b>
Disability and Life insurance.</b> 100% employer-paid.</li><li><b>
Pre-Tax Commuter Benefits.</b></li></ul><p><b>
How to Apply &amp; What to Expect:</b></p><p>
Everyone at Brilliant Earth has a voice &ndash; we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.</p><p>
You&rsquo;ll receive an email when we&rsquo;ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!<br>
<br>
IND222</p><p><b>
More About Us</b></p>
<p>At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, &amp; inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.</p>
<p>Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other &ndash; our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.</p>
<p>If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.</p><p>
</p><p>QZ1CutEwr5</p></div>

Jewelry Sales Consultant

CHEP

<div><p>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
<br>
<br>
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
</p><p></p><h1 class="jobSectionHeader"><b>Job Description
</b></h1><p></p>&ldquo;Drive Growth. Build Relationships. Own Your Territory.&rdquo;
<br>
Join our team as a Territory Account Representative and take charge of a dynamic region where your expertise makes an impact. You&rsquo;ll develop strong client partnerships, uncover new opportunities, and deliver solutions that help businesses thrive. If you&rsquo;re passionate about sales, motivated by results, and ready to grow your career, this is your chance to lead the way.
<p><b>Key Responsibilities May Include:
</b></p><p></p><ul><li>Develop and maintain multi-tiered customer relationships within the assigned territory, ensuring customer loyalty and satisfaction through regular engagement, addressing customer needs at every lifecycle stage.
</li><li>Serve as the primary point of contact for customers, providing clear and proactive communication on account performance, inquiries, and feedback, while delivering value through strategic account management.
</li><li>Support business growth by promoting asset utilization and profitability initiatives, including customer onboarding, platform launches, and expansion into new lanes, enhancing the overall customer experience.
</li><li>Collaborate with cross-functional teams, including Commercial, Supply Chain, and Operations, to develop and implement customer-specific solutions that drive supply chain efficiencies and align with CHEP&rsquo;s strategic goals.
</li><li>Resolve customer issues at the operational level, working closely with Customer Service, Logistics, and field teams to proactively manage account health, ensure controls, and mitigate potential disruptions.
</li><li>Partner with Logistics and Operations teams to reduce service failures, identify cost-saving opportunities, and improve supply chain efficiencies to deliver value to customers.
</li><li>Lead asset productivity initiatives, focusing on reducing asset damage, improving asset reuse, and minimizing customer rejections, cancellations, and operational backlogs.
</li><li>Conduct on-site quality audits, pallet handling training, and other educational sessions to ensure customers are aligned with CHEP Pallet specifications and best practices, promoting optimal asset management.
</li><li>Where required, lead on-site quality audits of internal service centers to ensure best practices and drive continuous improvement in customer-facing quality processes.
</li><li>Advocate for a culture of safety by adhering to Zero Harm principles, ensuring full compliance with CHEP&rsquo;s safety protocols and procedures.
</li></ul><p></p><p><b>*Individuals will need to be based in Chicago and willing to cover Chicago and surrounding areas*
</b></p><p></p><p><b>Position Overview
</b></p><ul><li><p>Territory Account Representative is responsible for delivering seamless and exceptional customer quality experience from contract acceptance through to strategic partnership. This role serves as the primary quality advocate in the field, ensuring that third-party vendors are held accountable for delivering products that meet or exceed quality standards.
</p></li><li><p>This position owns the end-to-end product quality journey&mdash;from the service center to the customer&rsquo;s hands&mdash;by proactively managing quality assurance, resolving issues swiftly, and fostering strong customer relationships. Through the execution of a robust quality program, the representative identifies and implements solutions and services that align with customer expectations and business goals.
</p></li><li><p>Success in this role is measured by improvements in customer satisfaction, retention, loyalty, and overall quality perception&mdash;ultimately driving business growth through enhanced customer value and trust.
</p></li></ul><p></p><p><b>What you Will do:
</b></p><ul><li><p>Customer Quality Experience Management, owning the end-to-end customer quality journey from service center to product delivery. Ensure seamless and consistent customer experience with quality expectations. Act as the voice of the customer in quality-related matters.
</p></li><li><p>Vendor Quality Oversight hold third-party vendors accountable for meeting product and service quality standards. Conduct unannounced field audits, service center audits and performance reviews to ensure compliance. Partner with CHEP Operations &amp; Quality to execute issue resolution.
</p></li><li><p>Customer Relationship Development by building and maintaining a strong relationship with key customer stakeholders. Serve as a trusted advisor by understanding customer needs and aligning quality initiatives accordingly. Proactively identify opportunities to enhance customer satisfaction and loyalty.
</p></li><li><p>Quality Program Execution by implementing and managing field-level quality programs and initiatives. Monitor key performance indicators (KPIs) related to product quality and customer satisfaction. Provide feedback and insights to internal teams to drive product and process improvements.
</p></li><li><p>Cross-Functional Collaboration with internal teams (e.g., operations, quality &amp; sales) to align quality goals and customer commitments. Communicate customer feedback and quality trends to influence product development and service enhancements.
</p></li><li><p>Reporting &amp; continuous improvement by maintaining accurate records of quality incidents, resolutions, and customer feedback in Sales Force.
</p></li><li><p>Maintains account health by ensuring the CHEP program and value proposition is leveraged with each customer interaction and provides transparent timely feedback to the customer to ensure overall account health is achieved for each location in assigned territory.
</p></li><li><p>Supports all business objectives and efforts regarding profitability and asset utilization, including growth through lane expansion, platform launches, location level on-boarding and intel gathering through retail store level visits.
</p></li><li><p>Proactively manage asset productivity initiatives such as damage rate reduction and asset reuse helping to reduce rejections, cancellations and backlogs. Adheres to and promotes
</p></li><li><p>Zero Harm by ensuring all organization expectations and assignments are executed with precision.
</p></li><li><p>Spends at minimum two full days in assigned service center conducting quality inspection audits and grading pallets.
</p></li></ul><p></p><p><b>What you Will Bring:
</b></p><ul><li><p>Bachelor&rsquo;s degree in business or related field or equivalent job experience.
</p></li><li><p>Experience
</p></li><li><p>3-5 years Customer Service / Customer Relationship Management (B2B or B2C)
</p></li><li><p>Knowledge of key Quality, Operations, Customer Service &amp; Sales activities
</p></li><li><p>Strong problem solving, organizational, decision-making, communication and presentation skills
</p></li><li><p>Technology and system solutions savvy
</p></li><li><p>Strong relationship building &amp; interpersonal skills
</p></li><li><p>Flexibility in a changing market and culture
</p></li><li><p>Continuous improvement mindset
</p></li><li><p>Customer Relationship Management utilizing Siebel / Salesforce
</p></li><li><p>Demonstration and proven abilities working in a Matrix Environment
</p></li><li><p>Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
</p></li></ul><p></p><p><b>Languages
</b></p><p>Essential:
</p><ul><li><p>English
</p></li></ul><h2 class="jobSectionHeader"><b>Travel &amp; Territory Details
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Chicago </b><b>: Covers </b><b>all of the local Chicago area
</b></h2></li><li><h2 class="jobSectionHeader"><b>Approx. </b><b>4 service center visits per month </b><b>.
</b></h2></li><li><h2 class="jobSectionHeader"><b>Travel includes:
</b></h2><ul><li><h2 class="jobSectionHeader"><b>Local driving </b><b>(mostly home same day).
</b></h2></li><li><h2 class="jobSectionHeader"><b>Overnight travel </b><b>: ~1-2 days/month
</b></h2></li><li><h2 class="jobSectionHeader"><b>Winter travel challenges </b><b>(passes, weather).
</b></h2></li></ul></li><li><h2 class="jobSectionHeader"><b>Recommended candidate location: </b><b>Chicago - MUST HAVE A CAR**
</b></h2></li></ul><p><b>What we Offer:
</b></p><ul><li><p>Competitive salary + annual bonuses paid out quarterly
</p></li></ul><ul><li><p>Benefits Day 1!
</p></li></ul><ul><li><p>401K w/ company match (up to 4%)
</p></li></ul><ul><li><p>FREE company-paid vision, short-term disability, and life insurance!!
</p></li></ul><ul><li><p>Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>Remote Type
</b></h1><p></p>Fully Remote
<p></p><h1 class="jobSectionHeader"><b>Skills to succeed in the role
</b></h1><p></p>Account Management, Active Learning, Adaptability, Cost Management, Cross-Functional Work, Curiosity, Customer Experience (CX), Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Operational Efficiency, Performance Analytics, Problem Solving, Process Improvements, Relationship Management, Service Delivery, Stakeholder Engagement, Value Propositions
<p></p><p><b>We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
</b></p><p></p><p><b>Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at </b><b>recruitment@brambles.com.</b></p></div><p></p>

Territory Account Representative - Chicago, IL (Field based)

COMPASS TRANSPORTATION

<div><p><b>SUMMARY:</b></p><p>
The Dispatcher is responsible for coordinating and assigning drivers and equipment to assigned routes, excursions, and field trips. The Dispatcher maintains the overall coverage required to meet the transportation operation scheduling demand.</p><p></p><p><b><br>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li><p>
Operates a two-way radio to dispatch drivers and vehicles on all routes, including regular school bus drivers, and special education drivers.</p></li><li><p>
Assure that all school bus routes have buses and drivers assigned. Check in all drivers in the morning and afternoon.</p></li><li><p>
Stays in communication with all bus drivers to receive or provide information and assists with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notifies schools of late buses or buses involved in emergency situations.</p></li><li><p>
Develops schedules (e.g. routes, workload, special trips, driver training, etc.) for the purpose of determining driver and equipment requirements</p></li><li><p>
Assigns spare drivers for absent regular drivers or assigns drivers to cover trips; maintains equity in assignment of drivers and minimizes overtime.</p></li><li><p>
Assigns buses to drivers when regular buses are out of service.</p></li><li><p>
Assures that drivers are provided with route sheets, maps, and any other items necessary for completing their assignments. Reviews the proper routes with spare bus drivers.</p></li><li><p>
Assists in various duties as needed and/or in the absence of the department director (e.g. timesheets, interviewing job candidates, etc.) for the purpose of ensuring the effective and efficient performance department goals.</p></li><li><p>
Compiles a variety of data (e.g. incident reports, inspections, student count, passenger misconduct, mileage, etc.) for the purpose of developing formal reports; conveying information; and complying with mandated requirements.</p></li><li><p>
Assists and trains others on how to operate the dispatching system, including appropriate policies and procedures.</p></li><li><p>
Informs school personnel, parents, etc. of practices and incidents (e.g. rules, regulations, laws, procedures, etc.) for the purpose of providing information for follow-up action and/or proper procedures.</p></li><li><p>
Resolves transportation scheduling problems (e.g. driver absenteeism, out-of-service vehicles, etc.) for the purpose of ensuring all routes are covered in a safe and efficient manner.</p></li><li><p>
Work together with maintenance to assure that buses are worked on when they least effect schedule.</p></li><li><p>
Work with maintenance to assure that safety issues are dealt with in a timely manner.</p></li><li><p>
Provides back up to drive a school bus or other staff, as assigned.</p></li><li><p>
Performs other related duties as assigned.</p></li><li><p>
Notify customers of any changes to schedule.</p></li><li><p>
Answer and field all phone calls and correspondence.</p></li><li><p>
Provide assistance and support to schools and parents when issues arise; this includes relaying information or gathering necessary information when incomplete.</p></li><li><p>
Communicate scheduling and customer service issues with subcontracted companies.</p></li><li><p>
Book and schedule charter reservations.</p></li><li><p>
Provide customer support for all bus reservations.</p></li><li><p>
Invoice customers for bus reservations.</p></li><li><p>
Invoice for contracted school routes.</p></li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b><br>
Education/Experience</b></p><ul><li><p>
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</p></li><li><p>
Outstanding communication and customer service skills.</p></li><li><p>
Working knowledge of two-way radio equipment operation and dispatching devices.</p></li><li><p>
Knowledge of relevant state and federal laws</p></li><li><p>
Ability to work independently and in a team environment.</p></li><li><p>
Ability to drive a school bus and other district vehicles safely and efficiently.</p></li><li><p>
Knowledge of the geographic region, school locations, and student transporting equipment, or ability to learn within a reasonable amount of time. Ability to become familiar with streets and roads, read maps, and learn about transportation equipment and student needs.</p></li></ul><p></p><p><b><br>
Computer Skills</b></p><ul><li><p>
Proficient in Microsoft Office, Outlook, Quickbooks, and Adobe.</p></li><li><p>
Database experience preferred.</p></li></ul></div><p></p>

Dispatcher

Explore 151+ Customer service representative in Chicago this December. Find roles across top companies and apply now to boost your career.