988 helpline outbound supervisor

NAMI Chicago

<div>
 
 Description
 
 
 
 
 Type:
 
 Full-Time
 
 
 
 Reports
 
 
 to:
 
 988 Training Manager/Crisis &amp; Support Operations
 
 
 
 Office Location:
 
 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
 
 
 
 Schedule:
 
 Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
 
 
 
 Background
 
 
 
 
 The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness.
 
 
 NAMI Chicago
 
 
 seeks
 
 
 to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and
 
 
 breaking down
 
 
 barriers to care.
 
 
 
 
 General Job Description
 
 
 
 The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
 
 
 
 Essential Functions &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.
 </li>
 <li>
 Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.
 </li>
 <li>
 Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
 </li>
 <li>
 Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.
 </li>
 <li>
 Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.
 </li>
 <li>
 Other Duties: Perform other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Experience
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.
 </li>
 <li>
 At least 1 year of experience providing training, lead work, and/or people management.
 </li>
 <li>
 At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management
 </li>
 <li>
 At least 2 years of experience working with vulnerable populations
 </li>
 <li>
 Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.
 
 
 </li>
 </ul>
 
 Essential Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.
 </li>
 <li>
 Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?
 </li>
 <li>
 Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.
 </li>
 <li>
 Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.
 </li>
 <li>
 Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).
 </li>
 <li>
 Utilizes a growth mindset in supervisory tasks and connections with the team.
 
 
 </li>
 </ul>
 
 Welcome Qualifications
 
 
 
 <ul>
 <li>
 Previous experience at a social service warmline or hotline
 </li>
 <li>
 Bilingual in Spanish and English
 </li>
 <li>
 Certification in crisis interaction or suicide prevention
 </li>
 <li>
 Current ASIST or SafeTALK certification
 
 
 </li>
 </ul>
 
 Available Benefits
 
 
 
 <ul>
 <li>
 Company sponsored wellness activities.
 </li>
 <li>
 Medical, Dental and Vision benefits.
 </li>
 <li>
 Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.
 </li>
 <li>
 401k Retirement plan.
 </li>
 <li>
 Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.
 </li>
 <li>
 Generous PTO.
 
 
 </li>
 </ul>
 
 NAMI Chicago is an inclusive employer, we welcome
 
 
 and
 
 
 encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
 
 
 
 
 Salary Range: $57,000 - $60,000
 
</div>

988/Helpline Outbound Supervisor

Kelly Science, Engineering, Technology & Telecom

<div>
 
 Kelly is hiring a
 
 Logistics Specialist I
 
 for one of our clients in
 
 Chicago, Illinois
 
 
 
 
 
 <ul>
 <li>
 
 Monday &ndash; Friday 8:30am &ndash; 5:00pm
 
 </li>
 <li>
 
 100% onsite
 
 </li>
 <li>
 $20/hr
 </li>
 <li>
 3 month contract with potential to be extended/converted
 </li>
 </ul>
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate day-to-day logistics activities related to shipping and receiving operations
 </li>
 <li>
 Monitor and manage inbound and outbound product movement to ensure accurate tracking and timely delivery
 </li>
 <li>
 Communicate with carriers, vendors, and logistics partners regarding scheduling, pickups, and deliveries
 </li>
 <li>
 Prepare, review, and manage Bills of Lading (BOLs) and required shipping documentation for carriers and drivers
 </li>
 <li>
 Handle nightly shipment closures and ensure documentation is complete and accurate
 </li>
 <li>
 Partner closely with the Customer Service team to support order fulfillment, resolve delivery issues, and meet service level expectations
 </li>
 <li>
 Identify and escalate logistical issues as needed to support production and customer requirements
 </li>
 <li>
 Perform additional duties as assigned during the temporary assignment
 </li>
 </ul>
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 One or more years of experience in logistics, warehouse operations, or supply chain support
 </li>
 <li>
 Intermediate proficiency in Microsoft Word and Outlook
 </li>
 <li>
 Fluent in English with strong verbal and written communication skills
 </li>
 <li>
 Ability to manage daily tasks, urgent issues, and follow-up activities effectively
 </li>
 <li>
 Comfortable working independently with minimal supervision
 </li>
 <li>
 Strong organizational skills and ability to work collaboratively across teams
 </li>
 <li>
 Ability to exercise independent judgment and think critically in a fast-paced environment
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Intermediate Microsoft Suite skills, particularly Word and Outlook.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Strong verbal and written communication skills, and the ability to work independently with minimal supervision.
 </li>
 <li>
 Ability to balance daily work, urgent issues, and follow‑up tasks.
 </li>
 <li>
 Comfortable asking questions and working with different teams.
 </li>
 <li>
 One or more years of experience in logistics, warehouse operations, or supply chain management.
 </li>
 <li>
 Ability to exercise independent judgement, think critically and work well in cross-functional teams.
 </li>
 </ul>
 
 
</div>

Logistics Specialist I

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
Responsibilities:<ul><li>
Recommends financial advice and guidance that align with client financial goals and needs</li><li>
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank</li><li>
Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities</li><li>
Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs</li><li>
Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs</li><li>
 Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience</li></ul>
Required Qualifications:<ul><li>
Has demonstrated experience and proven success with business-to-business sales and/or small business banking</li><li>
Has strong communication skills with the ability to effectively influence clients</li><li>
Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution</li><li>
Has a proven sales track record</li><li>
Can build productive partnerships and working relationships</li><li>
Is experienced with outbound phone sales</li></ul>
Desired Qualifications:<ul><li>
Experience with financial information, spreadsheets and financial skills</li><li>
Experience with in-person customer service and sales</li><li>
Experience working with small business clients</li><li>
Experience meeting or exceeding goals</li><li>
A working knowledge of small business products and services</li><li>
Bilingual skills</li></ul>
Skills:<ul><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Customer and Client Focus</li><li>
Referral Identification</li><li>
Risk Management</li><li>
Client Experience Branding</li><li>
Credit Documentation Requirements</li><li>
Credit and Risk Assessment</li><li>
Pipeline Management</li><li>
Referral Management</li><li>
Attention to Detail</li><li>
Collaboration</li><li>
Issue Management</li><li>
Prospecting</li><li>
Relationship Building</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Business Solutions Advisor - Chicago Michigan and Illinois Financial Center

SPECTRAFORCE

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 Job Title
 
 : Logistics Specialist I
 
 
 
 Location
 
 : Chicago, IL 60638
 
 
 
 Duration
 
 : 2+ Months (Possibility of extension depending upon business requirements and performance)
 
 
 
 Shift
 
 : Monday &ndash; Friday 8:30am &ndash; 5:00pm
 
 
 
 Pay Rate
 
 : $21.57/hour
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinate day-to-day logistics activities related to shipping and receiving operations
 </li>
 <li>
 Monitor and manage inbound and outbound product movement to ensure accurate tracking and timely delivery
 </li>
 <li>
 Communicate with carriers, vendors, and logistics partners regarding scheduling, pickups, and deliveries
 </li>
 <li>
 Prepare, review, and manage Bills of Lading (BOLs) and required shipping documentation for carriers and drivers
 </li>
 <li>
 Handle nightly shipment closures and ensure documentation is complete and accurate
 </li>
 <li>
 Partner closely with the Customer Service team to support order fulfillment, resolve delivery issues, and meet service level expectations
 </li>
 <li>
 Identify and escalate logistical issues as needed to support production and customer requirements
 </li>
 <li>
 Perform additional duties as assigned during the temporary assignment
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 
 1 or more years
 
 of experience in
 
 logistics
 
 ,
 
 warehouse
 
 
 operations
 
 , or
 
 supply chain support
 
 </li>
 <li>
 Intermediate proficiency in Microsoft Word and Outlook
 </li>
 <li>
 Fluent in English with strong verbal and written communication skills
 </li>
 <li>
 Ability to manage daily tasks, urgent issues, and follow-up activities effectively
 </li>
 <li>
 Comfortable working independently with minimal supervision
 </li>
 <li>
 Strong organizational skills and ability to work collaboratively across teams
 </li>
 <li>
 Ability to exercise independent judgment and think critically in a fast-paced environment
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Intermediate Microsoft Suite skills, particularly Word and Outlook.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Strong verbal and written communication skills, and the ability to work independently with minimal supervision.
 </li>
 <li>
 Ability to balance daily work, urgent issues, and follow‑up tasks.
 </li>
 <li>
 Comfortable asking questions and working with different teams.
 </li>
 <li>
 
 1 or more years
 
 of experience in logistics, warehouse operations, or supply chain management.
 </li>
 <li>
 Ability to exercise independent judgement, think critically and work well in cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Below is the brief introduction of SPECTRA
 
 FORCE,
 
 the benefits we offer and the disclaimers:
 
 
 
 
 
 
 
 About Us:
 
 
 
 
 Established in 2004, SPECTRA
 
 FORCE
 
 &reg; is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA
 
 FORCE
 
 &reg; is built on a concept of &ldquo;human connection,&rdquo; defined by our branding attitude of NEWJOBPHORIA&reg;, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential.
 
 
 Learn more at: http://www.spectraforce.com
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 SPECTRA
 
 FORCE
 
 &reg; offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA
 
 FORCE
 
 &reg; provides unpaid leave as well as paid sick leave when required by law.
 
 
 
 
 
 
 
 Equal Opportunity Employer:
 
 
 
 
 SPECTRA
 
 FORCE
 
 &reg; is an
 
 equal opportunity employer
 
 and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
</div>

Logistics Specialist

Menzies Aviation LATAM

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 Fuel Farm Dispatcher Coordinates and monitors the receiving, storing, transferring and dispensing of petroleum products at all storage facilities in accordance with established procedures and quality controls. While maintaining proper communication with Supervisors, Fuel Companies, Airlines and employees.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Inventory, daily, weekly and monthly's petroleum products as required.
 </li>
 <li>
 Prepare and process required documentation to relate to the work performed.
 </li>
 <li>
 Responsible for dispatching work assignments to a group engaged in fuel system maintenance, aircraft servicing, and related functions.
 </li>
 <li>
 Ensures proper utilization of personnel and equipment and imparts current tor new occupational knowledge to workers within the classification of Gauger and Pipeline Technician.
 </li>
 <li>
 Responsible for the operation of fire/safety control systems associated with all storage facilities. Performs the necessary duties required in accordance with good housekeeping and safety practices.
 </li>
 <li>
 Must have a valid driver's license and as required, airport facility driver's license and/or permit required as a condition of employment.
 </li>
 <li>
 Coordinate operations with the airline.
 </li>
 <li>
 Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
 </li>
 <li>
 Comply with the Stations&rsquo; attendance tardiness standards
 </li>
 <li>
 Perform other duties as assigned. Safety, Security and Compliance All employees have a responsibility and duty whilst at work to: Reports to: Operations Supervisor Location: Chicago, IL | ORD
 </li>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company. Qualifications and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
 
 
 </li>
 </ul>
 
 Safety, Security, Wellbeing And Compliance
 
 
 
 You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
 
 
 Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.
 
 
 
 What We Are Looking For
 
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
 
 
 <ul>
 <li>
 High school diploma or general education degree (GED);
 </li>
 <li>
 or one to three months related experience and/or training.
 </li>
 <li>
 or equivalent combination of education and experience.
 </li>
 <li>
 Previous Experience preferred.
 </li>
 <li>
 Excellent verbal and interpersonal skills are required.
 </li>
 <li>
 Ability to speak clearly and concisely.
 </li>
 <li>
 Ability to add and subtract, along with multiply and divide, ability to perform these with regard to weight, measurement and volume.
 </li>
 <li>
 Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
 </li>
 <li>
 Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
 </li>
 <li>
 Ability to deal with problems involving a few concrete variables in standardized situations.
 </li>
 <li>
 Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
 </li>
 <li>
 Must be able to speak, read and write in English proficiently.
 </li>
 <li>
 Must be 18 years of age or older.
 </li>
 <li>
 Must pass a pre-employment drug test.
 </li>
 <li>
 Possess/maintain a valid driver&rsquo;s license and other FAA Airport required identification/seals or authorizations.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Ability to remain calm and efficient under pressure
 </li>
 <li>
 Competent in handling difficult situations
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays.
 </li>
 <li>
 Must pass pre-employment drug testing. Knowledge, Skills, and Abilities
 </li>
 <li>
 Ability to learn quickly.
 </li>
 <li>
 Ability to understand and carry out oral and written instructions and request clarification when needed.
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Ability to work as part of a team.
 </li>
 <li>
 Ability to build relationships.
 
 
 </li>
 </ul>
 
 Diversity
 
 
 
 Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
 
 
 Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
 
 
 As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
 
 
 
 Application Instructions
 
 
 
 
 Is this role ticking all the boxes for you? If so, please click apply now!
 
</div>

Dispatcher-Fuel Farm

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

Lakeshore Financial Group

<div>The Field Operations &amp; Supervisory Manager (FOSM) provides leadership to the Field Operations &amp; Supervisory Associate(s) while also serving as a first-line supervisor for assigned Equity Services, Inc. (ESI) Registered Representatives (RR), Investment Advisor Representatives (IAR), and Non-Registered Fingerprinted (NRF) staff throughout the country. 
This position is responsible for maintaining ongoing relationships with assigned personnel to educate, guide, and support their compliance responsibilities. The FOSM will serve as the supervisory point of contact for operational procedures to help ensure compliance with all applicable ESI and industry requirements. 
Compensation:
$95,000 - $110,000 yearly 
Responsibilities:
The FOSM will have primary responsibility for providing day-to-day supervision, including:<ul><li>
Maintenance of required Field Office of Supervisory Jurisdiction (OSJ) books and records</li><li>
Training based on RR business needs and opportunities</li><li>
Proactive communication of all applicable ESI and industry requirements</li><li>
On-site supervisory office inspections of assigned ESI branch offices/non-branch locations as prescribed, with follow-up and resolution of audit findings</li><li>
Regular interaction with RRs to proactively address potential compliance issues and minimize risk</li><li>
Investigation of potential compliance or sales practice issues, taking appropriate corrective action as needed in collaboration with Compliance and other internal business units</li><li>
Acting as a conduit of information between the Home Office and field members to problem-solve</li><li>
Vetting of new recruits, including supervisor review and sign off on related licensing and registration paperwork, and compliance and regulatory reporting requirements such as branch office disclosure, office sharing arrangements, outside business activities, etc.</li><li>
Principal review and sign off for all assigned supervisory reviews, such as weekly blotter and correspondence, retail communications, seminars and public speaking events, gifts, incentives, etc.</li><li>
Build an effective team, drive team member engagement, and develop talent</li><li>
Responsible for staffing, training, employee development, goal setting and total performance management</li><li>
Demonstrated ability to empower, influence, and make connections between diverse sets of individuals</li><li>
Collaborate with a wide variety of internal and external parties to effectively solve issues</li><li>
Establish and maintain strong working relationships with a focus on delivering exceptional customer service</li><li>
Develop and maintain productivity and quality metrics; identify and action continuous improvement opportunities</li><li>
Ensure that the business area is following established processes; monitor and maintain compliance-based requirements</li><li>
Responsible for coordinating the completion of all field exams as required</li><li>
Other supervisory responsibilities as assigned</li></ul> 
The FOSM will also serve as the first line operational contact for RRs, providing support that may include:<ul><li>
Business submission requirements and workflow best practices</li><li>
Approved Firm technology tools, platforms, and requirements</li><li>
Ability to implement and enforce regulatory and supervisory-based decisions</li><li>
Proactive collaboration and service-based responses for escalated items</li></ul> 

Qualifications:<ul><li>
Bachelor&rsquo;s degree or relevant field experience</li><li>
Strong oral and written communication skills to effectively communicate with the field and the home office at all organizational levels</li><li>
Passion for coaching and developing a team</li><li>
Three years or more of direct broker-dealer supervisory experience, investment advisory, and/or compliance experience a plus.</li><li>
Strong presentation skills</li><li>
Detail-oriented with demonstrated project management skills</li><li>
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment</li><li>
Knowledge of insurance and annuities, mutual funds, general securities, and other investment products, markets, and distribution; previous experience with insurance-affiliated entities a plus</li><li>
FIRNA Series 7 24 required, Series 53 desirable</li><li>
Experience with all Microsoft applications, particularly Word, Outlook, Excel, and PowerPoint; knowledge of social media platforms is a plus</li><li>
Ability to travel 20-30% of the time</li></ul> 

About Company 
At Lakeshore Financial, our Financial Representatives and Advisors take pride in nurturing strong and meaningful connections with a diverse range of individuals. Our services are designed to cater to specific needs, offering comprehensive financial strategies or focusing on particular areas that require attention.
What sets us apart is our commitment to providing a unique and all-encompassing approach to evaluating and developing financial wellness strategies tailored to each individual's circumstances. We genuinely care about clients' well-being and want them to experience our dedicated and holistic method.
To ensure the highest quality of guidance, our team follows a comprehensive process. By leveraging this approach, we strive to deliver exceptional results and empower clients to achieve their financial goals with confidence.</div>

Field Operations & Supervisory Manager

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