artificial intelligence engineer

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Administrative Coordinator position reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Administrative Coordinator is responsible for higher-level administrative support to Directors within the organization and must use independent judgment and authority to execute projects and maintain workflow. The incumbent will work as part of team and demonstrate superior organization skills, strong interpersonal and communication skills, and attention to detail proficient Microsoft application skills (Word, Excel and PowerPoint) and be highly flexible and adaptable.
Responsibilities:<ul><li>
Prepares documents and manages data using NM software applications including Microsoft Office.</li><li>
Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting; exercises judgment to ensure appropriate parties attend meeting.</li><li>
Screens incoming email, mail and telephone calls to assign priority to call and/or identify additional resources to manage caller&rsquo;s need.</li><li>
Independently plans and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate.</li><li>
Assists with creation and preparation of materials, which are presented, to management, committees and subcommittees, particularly power point presentations and printed materials.</li><li>
Prepares, copies, mails, files documentation accurately and maintains security and confidentiality of highly sensitive information.</li><li>
Authors responses on behalf of Director or department.</li><li>
Performs other duties as assigned.</li><li>
Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project.</li><li>
Develops and maintains relationships with all customer and suppliers, especially vendors who support equipment within the department.</li><li>
Provides support to Division Vice President as needed.</li><li>
Transcribes meeting content for designated meetings.</li><li>
Conducts internet research and identifies relevant topics based upon assignment.</li></ul> 

Qualifications 
Required<ul><li>
Associates Degree or equivalent relevant (administrative) experience</li><li>
3-5 years of experience in a business office with a strong emphasis on database management and customer service.</li><li>
Knowledge of Microsoft Office, PowerPoint and Excel.</li><li>
Ability to organize and think independently. Excellent interpersonal skills.</li></ul>
Preferred<ul><li>
B.A. degree or business equivalent and 5 years business experience</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Administrative Coordinator- Outpatient Infusion Oncology Full Time Days

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Pharmacy Technician Specialist reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
Under the direction of a registered pharmacist, performs all technical duties associated with the daily operation of the dispensing areas; performs prescription-related, unit dose-related, and sterile product-related functions; performs manufacturing procedures that have been documented in the Department records.
Responsibilities:<ul><li>
Coordinates and effectively communicates with management, co-workers, customers, and other healthcare professionals regarding changes to workflows, updates, backorder, and new drug information when/where appropriate</li><li>
Directly enrolls eligible patients into manufacturer patient assistance co-pay programs</li><li>
Identify, research, and resolve issues and consumer complaints</li><li>
Possess working knowledge of participating third-party payors and their requirements</li><li>
Establish and maintain open communication with pharmacy operations analysts regarding third-party billing issues and centralized procurement team regarding ordering and inventory matters</li><li>
Assists with prescription audits as needed</li><li>
Educate pharmacy staff regarding third-party billing policies and procedures as needed</li><li>
Answers and triages patient, provider, and third-party calls to appropriate individuals adhering to phone scripts in a courteous and professional manner</li><li>
Contact payers for lost medication, replacement, or vacation overrides</li><li>
Troubleshoot and resolve billing rejections and subsequently rebill claims to appropriate carriers for all commercial, federal, and state insurance plans</li><li>
Verify and accurately update patient demographic information in appropriate system(s)</li><li>
Document patient&rsquo;s insurance information in appropriate system(s)</li><li>
Refer and document any clinical questions regarding prescriptions, drug information, or health conditions requiring follow-up to a pharmacist</li><li>
Utilize case management and pharmacy software systems to schedule prescription refills and adjudicate claims</li><li>
Coordinate prescription orders accurately and appropriately, including, but not limited to, &ldquo;ready at&rdquo; date, time, and shipping/delivery method</li><li>
Possess thorough understanding of the processes and procedures for shipping patient&rsquo;s medications and can independently resolve any complications</li><li>
Spend 5% of time on quality management of the program</li><li>
Performs the duties and responsibilities of a Pharmacy Technician at advanced level.</li><li>
Leads performance improvement initiatives</li><li>
Liaison between pharmacy and other departments</li><li>
Assists with/coordinates pharmacy technician schedule, services, prioritizing assignments and workflow, and promoting situational decision making/problem solving</li><li>
Fosters a team environment by providing education and training</li><li>
Maintains documentation of completion for media fill and fingertip testing</li><li>
Participates in site meetings (i.e. Drug Shortage, huddles, staff meetings)</li><li>
Responsible for controlled substance receiving, reconciliation, discrepancy tracking, and investigations</li><li>
Performs minor repairs of ADS machines</li><li>
Participates in projects as assigned by manager</li><li>
Handles recalls, crash carts monitoring, and kitcheck ordering</li><li>
Troubleshooting</li><li>
Restocks</li><li>
Performs Tech-Check-Tech (i.e. automated dispensing cabinet (ADC) runs/controlled substance in ADC; barcode scanned pills, pre-mixed IV bags)</li><li>
Other duties as assigned</li></ul> 

Qualifications 
Required:<ul><li>
Active Illinois Pharmacy Technician License (IDFPR)</li><li>
Pharmacy Technician licenses issued after 12/31/07 must have either CERTIFIED or STUDENT designation by their second license renew in accordance with Section 9 of the Illinois Pharmacy Practice Act</li><li>
Licensed Technicians prior to 1/1/2008 certification requirement must meet department skill level</li><li>
High School diploma or GED equivalent</li><li>
1-2 years&rsquo; technician experience</li><li>
Previous experience as a Pharmacy Technician in a hospital or outpatient setting</li><li>
Excellent critical thinking skills, decisive judgement, and the ability to work with minimal supervision</li><li>
Specialty Pharmacy: Certified Pharmacy Technician through PTCB or ExCPT through NHA</li></ul>
Preferred:<ul><li>
Minimum 5 years&rsquo; technician experience</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Pharmacy Technician Specialist-Specialty Pharmacy Call Center, Full-Time Days

Destination Careers

<div>
 
 Location:
 
 Remote (U.S.)
 
 
 
 About Us
 
 
 
 We are a premier travel agency partnered with an award-winning host agency with over 70 years of experience. We specialize in crafting unforgettable getaways, offering cruises, hotels, vacation homes, all-inclusive resorts, and more to our valued clients.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and customer-focused
 
 Hotel Booking Specialist
 
 to join our team. In this role, you will assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients in researching, planning, and booking cruises, hotels, and vacation packages.
 </li>
 <li>
 Provide personalized recommendations based on clients&rsquo; preferences and budgets.
 </li>
 <li>
 Work closely with top travel suppliers to secure exclusive deals and promotions.
 </li>
 <li>
 Stay informed on industry trends, travel policies, and supplier offers.
 </li>
 <li>
 Handle client inquiries, modifications, and cancellations in a professional and timely manner.
 </li>
 <li>
 Maintain accurate records of bookings and client interactions.
 </li>
 <li>
 Participate in training sessions and supplier webinars to enhance industry knowledge.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be 18+ and legally authorized to work in the U.S.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Passion for travel and helping others create unforgettable experiences.
 </li>
 <li>
 Self-motivated with the ability to work independently.
 </li>
 <li>
 Comfortable using online booking platforms and learning new software.
 </li>
 <li>
 Prior experience in customer service or sales is a plus but not required.
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 
 Benefits
 
 
 
 
 Flexible Schedule:
 
 Work full-time or part-time from anywhere.
 
 
 
 Exclusive Travel Perks:
 
 Enjoy discounted travel, FAM trips, and supplier incentives.
 
 
 
 Training &amp; Certification:
 
 Gain access to ongoing education and industry support.
</div>

Hotel Booking Specialist | Fully Remote

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Patient Care Technician reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Patient Care Technician&rsquo;s primary function is to assist and support the Professional Registered Nurse in all aspects of direct and indirect patient care activities. The Patient Care Technician functions as a member of the unit staff under the direction and supervision of the professional Registered Nurse.
Responsibilities:
Essential Functions and How They Are Accomplished 
 
List in this section a series of brief statements (5-8) describing the essential functions of the job, and how they are accomplished. These statements should describe the fundamental job duties for which this position is accountable.
The following examples of work serve only as illustrations of the various types of work performed, but are not all inclusive.<ul><li>
Direct Patient Care Activities
<ul><li>Assists with admission, transfer, and discharge process.</li><li>
Takes and records temperature, pulse, respirations, weight for adults and/or neonates, height, and blood pressure.</li><li>
Measures and records intake and output including output from drains.</li><li>
Applies cardiac monitor/oximetry.</li><li>
Obtains EKG.</li><li>
Adheres to the infant security protocol (accurate assessment of band placement).</li><li>
Performs normal newborn hearing screening.</li><li>
Obtains capillary blood glucose for adults and/or neonates.</li><li>
Performs phlebotomy.</li><li>
Applies Fetal Monitor equipment on pregnant patients.</li><li>
Discontinues heplocks and foley catheters. Administers enemas.</li><li>
Collects specimens (urine, stool, blood and sputum) on adults and/or neonates. Makes rounds of patients and anticipates their needs and observes newborns in the nursery.</li><li>
Responds to patient call lights in a timely manner, especially emergency lights.</li><li>
Distributes fresh drinking water and nourishments to patients. Prepares patients for meals; assists or feeds patients as necessary. Feeds normal newborns as assigned.</li><li>
Provides morning care, bed baths and evening care according to established Nursing Care Procedures. Provides peri-care to appropriate patients.</li><li>
Provides newborn care to the infant including bath, dressing, obtaining foot prints, assistance with feeding (bottle and breast), glucose checks.</li><li>
Makes occupied and unoccupied beds.</li><li>
Ambulates patients and instructs on walker, cane and crutch walking as appropriate for assigned unit.</li><li>
Assists with pre-and post-operative care; positions patients as ordered; applies special equipment for safety; lifts and turns patients with proper and safe body mechanics and available resources.</li><li>
Applies comfort and safety measures (side rails and call lights).</li><li>
Sets up oxygen and suction equipment and other respiratory equipment for adults and/or neonates.</li><li>
Applies dressings to Stage I and Stage II skin breakdown.</li><li>
Prepares patient room for MD or RN assessment, evaluation, diagnostic and therapeutic procedures. Assists with procedures in the normal newborn nursery as directed.</li><li>
Transports patients, equipment and/or supplies during urgent and emergent situations and to front door on discharge.</li><li>
Responds to emergency situations, secures assistance and initiates basic life support.</li><li>
Reports observations and documents appropriately. Promptly notifies RN of any change in patient condition.</li><li>
Performs post-mortem care and transports bodies to the morgue when necessary.</li><li>
Assumes responsibility for the care of patient&rsquo;s prosthetic devices, hearing aides, dentures, eye glasses, etc.</li><li>
Follows established policies, procedures and standards of care in all areas of practice.</li></ul></li><li>
Indirect Patient Care</li><li><ul><li>
Maintains a safe and clean environment. Duties may include: maintaining temperature logs on, defrosting, and cleaning refrigerator, straightening linen, cleaning utility rooms, cleaning IV poles, cleaning scale, cleaning and returning equipment to SPD, replacing and disposing of soiled linen bags.</li><li>
Performs duties delegated by the RN to facilitate patient care and the efficient operations of the assigned patient care unit.</li><li>
Collects and inventories patient belongings on admission, transfer and discharge.</li><li>
Completes charges using appropriate documentation.</li><li>
Orders supplies on-line or appropriate requisitions and stocks in appropriate location.</li><li>
Obtains necessary equipment and supplies to facilitate patient care.</li><li>
Assures room readiness for incoming patients.</li><li>
Checks designated equipment for proper functioning.</li><li>
Counts instruments and sterile trays sent and received from SEP as appropriate for assigned unit.</li><li>
Stocks and removes linen from patient rooms.</li><li>
Sets up and breaks down delivery table.</li><li>
Participates in staff meetings.</li><li>
Demonstrates cost effective approach to patient care in terms of equipment, supplies and other resource use.</li><li>
Participates in quality improvement activities.</li><li>
Participates in daily/weekly/monthly QC&rsquo;s.</li><li>
Participates in orientation of new staff.</li><li>
Performs related duties as assigned.</li><li>
Uses established communication channels to resolve work related problems.</li><li>
Understands and consistently demonstrates principles of &ldquo;Patient&rsquo;s First&rdquo; philosophy.</li><li>
Carries out assigned tasks and activities on a shift basis, as delegated by the RN.</li><li>
Assumes responsibility for meeting mandatory requirements.</li></ul></li><li>
Additional Functions 
 
List any job duties currently being performed that are not essential functions.
As requested/necessary based on unit needs.</li></ul> 
Qualifications 
Required:<ul><li>
CNA Certification or currently enrolled in SON who has successfully completed basic clinical rotations.</li><li>
CPR recognition by the American Heart Association (BLS for Healthcare Providers).</li><li>
Minimum of 90% correct on annual mandatory Health and Safety Training quizzes.</li><li>
Unit based recognition for Capillary Blood Glucose Monitoring.</li><li>
High school diploma required. One year of college or nursing education or equivalent experience preferred.</li><li>
Previous experience in a health care setting preferred with a demonstrated ability to relate to patients, family, nursing and medical staff.</li></ul>
Preferred:<ul><li>
Associates or Bachelor&rsquo;s degree.</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Patient Care Tech-Stem Cell Oncology 16P Casual Nights

The Hartford

<div><h2 class="jobSectionHeader">Job Details</h2>
<div><div><div>Location:</div>
<div>Chicago, IL</div>
</div><div><div>Category:</div><div>
Data &amp; Analytics</div>
</div><div><div>Employment Type:</div>
<div>Full time
</div></div><div><div>Job Ref:</div><div>
R2625795-172</div>
</div></div><div><div>Data Engineer - GE08AE
We&rsquo;re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals &ndash; and to help others accomplish theirs, too. Join our team as we help shape the future. 
<div>The Hartford is seeking AI Machine Learning Engineer to build Machine Learning Operations (MLOps) services for the Global Specialty Applied AI team. 
The Hartford is developing industry‑leading AI and machine learning capabilities to improve the various facets of the Global Specialty underwriting experience. On the Global Specialty Applied AI team, we utilize the latest AI products and frameworks to accelerate the processes that our partners touch day to day and advance the speed and intelligence with which we make our decisions. As a Machine Learning AI Engineer, you will play a key role in contributing to the designing, building, and operationalizing production‑grade AI solutions&mdash;partnering closely with product, engineering, and platform leaders to deliver measurable impact. 
 
Our core values 
<ul><li>We build AI solutions, not models. We are thoughtful in supporting the end-to-end business problem, with an eye to systems design.</li><li>We are trusted and transparent. We collaborate tightly with our partners and are mindful of their capacity to absorb change.</li><li>We provide assets that are safe to buy. Our products are delivered with a full monitoring solution to ensure our products continue to deliver as expected.</li><li>We will earn the right to influence. With humble confidence, we listen carefully to learn from our customers and become partners in problem solving.</li><li>We are practical and evolutional. We first deliver a minimally viable product and over time expand its sophistication based on feedback.</li></ul> 
Responsibilities 
<ul><li>Research, experiment with, and implement suitable Generative and ML algorithms, tools and technologies.</li><li>Participate in identifying and assessing opportunities i.e. value of new data sources and analytical techniques and technology, to ensure ongoing competitive advantage.</li><li>Accountable for deployment design, development and maintenance of both traditional ML and AI models.</li><li>Collaborate with partners Enterprise Data, Applied AI, Business, Cloud Enablement Team, and Enterprise Architecture teams</li><li>Delivery of critical milestones for model deployment in the AWS and GCP cloud environments.</li><li>Adopt and promote MLOps best practices to the Data Science community.</li></ul> 
Minimum Requirements 
<ul><li>Must be authorized to work in the U.S. now and in the future.</li><li>1+ years of equivalent experience in a research or DevOps function.</li><li>Development experience developing solutions within AWS, GCP or both.</li><li>Exposure to developing repeatable architectural patterns; ability to identify redundancies and eliminate them with these patterns.</li><li>Familiarity with building and deploying API services within the Cloud.</li><li>Familiarity building CICD pipelines using Jenkins or equivalent</li><li>Exposure with IAC (Infrastructure as Code) including Cloud Formation, Terraform, or equivalents</li><li>Experience in Unix, git, and strong object oriented development experience using Python</li><li>Exposure to with workflow automation platforms (Apache Airflow, Autosys, similar)</li><li>Basic understanding of Data Science model development life cycle</li></ul></div><ul><li>Familiarity with emerging data centric technologies such generative AI, Agentic workflows, and embedding LLM&rsquo;s into automated processes</li></ul>
This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).
Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford&rsquo;s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$100,960 - $151,440
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age</div></div></div>

AI Machine Learning Engineer

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Infrastructure Operations Lead translates business needs into technical systems solutions and architectural roadmaps. The Lead Enterprise Architect works on problems of diverse scope and complexity ranging from moderate to substantial.
The Infrastructure Operations Lead is an expert in 24/7 operations with high performing and scaling systems that meet a high degree of uptime. An expert in all facets of Cloud and DC hosting operations Experience communicating updates and resolutions to customers and other partners with customers and internal stake holders. The ideal candidate will have expert knowledge in Kubernetes (AKS/GKE) and has previous hands-on experience in containerized environments using Automation capabilities.
In addition, this Leader will spearhead the research, evaluation and deployment of Artificial Intelligence (AI) and Generative AI (GenAI) capabilities within the Infrastructure Operations domain. This role will blend traditional Infrastructure management with next-generation AI-driven automation, predictive analytics, and intelligent operational enhancements to improve system reliability, efficiency and scalability.
By bridging traditional IT Operations with emerging AI technologies, this role will accelerate digital transformation and enhance system reliability. Additionally, it will reduce operational overhead while ensuring compliance with healthcare regulations, such as HIPAA and PHI. This individual will serve as a technical innovator and cross-functional collaborator, driving the roadmap for AI-augmented Infrastructure Operations in a high-impact, patient-centered environment.
Key Responsibilities:<ul><li>
Lead and provide direction for our Managed Service Provider (MSP)</li><li>
Lead Managed Service Provider in Operations for Azure, GCP and AWS Cloud environment</li><li>
Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions around Cloud compliance, metrics/reporting and cost optimization</li><li>
Provide senior level expertise on decisions and priorities regarding the enterprises overall Cloud Operations strategy, consumption, and optimization opportunities - understand Cost controls and the various cost optimization techniques</li><li>
Identifies, drives and assists in the implementation of opportunities to standardize Cloud environments</li><li>
Provides Coud governance, processes and technical advisory support to business units and projects by working cross-functionally and provides recommendations that support the business needs</li><li>
Participant as required (Level 2/3 escalation point) for Incident Management</li><li>
Participate and develop client relationships within Operations, Business partners, Managed Service Providers and Cloud Providers</li><li>
Work with cross-functional teams to support the engineering and implementation of new Cloud applications or solutions and define the related risks and onboard new capabilities</li><li>
Ability to communicate at all levels within an organization and influence strategic direction</li><li>
Ability to work with minimal supervision, making decisions based upon priorities, schedules and understanding business initiatives</li><li>
This leader will explore and prototype AI-driven solutions to automate incident response, predict system failures, summarize complex telemetry data, and develop intelligent copilots to support Operations teams</li><li>
Lead research and evaluation of cutting-edge AI and GenAI tools applicable to Infrastructure Operations (e.g., LLMs, vector databases, predictive analytics)</li><li>
Design and prototype AI-driven systems for automated incident detection, anomaly classification, infrastructure forecasting/resiliency &ndash; leading to lower MttR and manual overhead in mission-critical environments</li><li>
Develop and lead the strategic roadmap for AI adoption in Infrastructure Operations</li><li>
Collaborate with Infrastructure and Cloud Operations teams to pilot and integrate AI/GenAI features into critical workflows</li><li>
Modernize observability and alerting using AI/ML models for proactive monitoring and self-healing actions</li><li>
Lead R&amp;D of GenAI solutions for predictive alerting, incident triage and infrastructure automation</li><li>
Build AI copilots and natural language tools for infrastructure operations teams</li><li>
Integrate LLMs into observability platforms for real-time RCA and log summarization</li><li>
Pilot and productionize GenAI-based assistants, bots, and copilots to support ticket triage, knowledge management and resolution workflows</li><li>
Identify automation opportunities and implement AI-enhanced runbooks, workflows and self-healing mechanisms</li><li>
Contribute to a strategic roadmap for GenAI maturity within Infrastructure &amp; Operations, including tools, governance and organizational readiness</li><li>
Partner with internal data science and clinical innovation teams to create proofs of concept, build ML/GenAI pipelines, and integrate with existing toolchains (e.g., ServiceNow, Splunk, Terraform)</li><li>
Autonomous log summarization, RCA generation and playbook suggestions</li><li>
Natural language interfaces for querying system health or telemetry</li><li>
Act as a GenAI ambassador, helping Infrastructure Operations teams upskill in AI-augmented technologies and use cases</li></ul><h1 class="jobSectionHeader"> 

Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
Bachelor's in Computer Science, Artificial Intelligence, Healthcare Informatics, or a related field</li><li>
10+ years in infrastructure operations or engineering, with at least 3+ years of hands-on involvement in AI/ML or GenAI R&amp;D</li><li>
Deep understanding of large language models (LLMs), vector databases, retrieval-augmented generation (RAG), and model orchestration (e.g., LangChain, Haystack).</li><li>
Experience integrating AI/GenAI capabilities with infrastructure automation tools (Terraform, Ansible, Python, Bash)</li><li>
Familiarity with healthcare systems and compliance frameworks (HIPAA, HITRUST)</li><li>
Proficiency with observability and telemetry platforms (e.g., Splunk, DynaTrace, SolarWinds) and AI-driven monitoring</li><li>
Strong problem-solving and experimentation mindset, with the ability to move from concept to pilot rapidly</li><li>
Experience with Continuous Integration and Deployment Pipelines, i.e. Azure DevOps, Jenkins, Git, Git Hub</li><li>
Has hands on scripting experience using one of the following: Terraform, Cloud Formation, PowerShell, Azure CLI, Python, JSON, Perl or Bash</li></ul>
Preferred:<ul><li>
Master's degree</li><li>
Azure, AWS, GCP, ITIL and/or SRE certifications</li><li>
Experience with GenAI platforms (e.g., Azure OpenAI, Google Vertex AI)</li><li>
Experience deploying or evaluating open-source LLMs or fine-tuning models for infrastructure use cases</li></ul>
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$142,300 - $195,700 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Infrastructure Operations Lead Cloud and AI GenAI Enablement

Critical Mass

<div>The Content Strategy Director will provide leadership and guidance on content strategy efforts across multiple project teams to achieve client business goals through maximizing the commercial impact of content. As the most senior content strategy representative, the director is responsible for the overall quality of content strategy work in the business unit.

The director will be called upon to lead content strategy efforts on more complex and challenging projects providing strategic direction and process implementation on variety of digital experience development projects. Directors will work closely with clients to determine the content effort for projects, ensuring necessary content is sourced or generated. A professional communicator capable of grasping communication challenges and devising editorial solutions, the director has a well-rounded knowledge of digital, as well as thorough familiarity with leading trends in usability, search engine optimization and content marketing.

As a usability expert, the strategist will be deeply involved in the content development and distribution process from outset to completion.

RESPONSIBILITIES
<ul>
<li>Ensure overall quality of content strategy work on all projects and accounts.</li>
<li>Building strategies for developing, implementing and managing compelling and well-organized content based on a thorough understanding of business objectives, user needs and industry best practices</li>
<li>Analyzing and assessing client's digital content</li>
<li>Developing distribution plans for positioning content across multiple channels to drive desired business results</li>
<li>Drafting content publication and migration workflows, content models and governance plans</li>
<li>Producing all content strategy deliverables including content audits, gap analyses, taxonomies, metadata frameworks, style guides and page tables</li>
<li>Producing content classification and tagging systems</li>
<li>Collaborating with Creative Team members to determine the conceptual and copy direction of online initiatives, including setting guidelines for the editorial tone, style, and voice of all content</li>
<li>Collaborating on site navigation and content organization</li>
<li>Working with client to enhance, edit and reformat legacy and newly created content</li>
<li>Developing and sharing expertise on client products and services</li>
<li>Collaborating on content and site navigation labels</li>
<li>Interacting with project teams to understand business objectives and audience demographics</li>
<li>Developing content indexes and mapping documentation for the new experience</li>
<li>Articulating the value of content strategy to existing and new clients</li></ul> 


REQUIREMENTS
<ul>
<li>Demonstrated ability to lead content strategy across the entire web development process</li>
<li>A degree or diploma in library science, journalism, communications, English or a related field</li>
<li>Background in researching, writing and some project management</li>
<li>6-10 years of Marketing/Communications experience in a Web-focused company or agency</li>
<li>Understanding of content management systems and strategies</li>
<li>Experience in developing SEO strategies</li>
<li>Ability to clearly and concisely communicate complex or demanding subject matter, either verbally or in written form</li>
</ul>
What We Offer
<ul>
<li>Global maternity and parental leave</li>
<li>Competitive benefits packages</li>
<li>Vacation, compassionate leave, personal/sick days, and flex days</li>
<li>Access to online services for families and new parents</li>
<li>Early Dismissal Friday's (off at 3:00 PM local time every Friday)</li>
<li>13 affinity groups</li>
<li>Internal learning and development programs</li>
<li>Enterprise-wide employee discounts</li></ul> 


Our new hires &amp; employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.<div>
Critical Mass is an equal opportunity employer. 
 
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid 
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html 
If U.K. based: https://www.gov.uk/consumer-protection-rights 
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx</div></div>

Content Strategy Director

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