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customer service agent full time

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customer service associate

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customer service associate - temporary

customer care agent

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p><br>
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Issue, reissue and refund passenger tickets</li><li>
Book, ticket and confirm flight reservations</li><li>
Rebook passengers on oversold flights and during irregular operations</li><li>
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades</li><li>
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh</li><li>
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification</li><li>
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria</li><li>
Operate jetways/bridges for purposes of boarding and deplaning passengers</li><li>
Make boarding and departure gate announcements</li><li>
Deliver domestic/international flight documents</li><li>
Perform passenger service flight close-out procedures</li><li>
Accept, check and tag passengers&rsquo; baggage at resolution centers, full-service ticket counters, and first class ticket counters</li><li>
Maintain timeline of flight boarding process</li><li>
Perform customer service on the job training</li><li>
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations</li><li>
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters</li><li>
Queue lines at ticket counter kiosks and ticket counters</li><li>
Clear/verify international documents at kiosk in the ticket counter area and activation stations</li><li>
Accept and activate passengers&rsquo; self-tagged bags at activation stations</li><li>
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors</li><li>
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts</li><li>
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.</li><li>
Respond and assist during security and/or emergency situations</li><li>
Provide connecting passengers with gate information</li><li>
Provide quality customer service in a professional manner and in accordance with American&rsquo;s guidelines.</li><li>
Adhere to company policies, procedures, and performance standards.</li><li>
Complete job-relevant trainings</li><li>
Adhere to government regulations (e.g. DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems including during customer interactions</li><li>
Wear uniforms as required by company policy</li></ul><p><b><br>
Depending on your airport size, you may also do the following:</b>
</p><ul><li>Perform Passenger Operation Control functions including air to ground communication as well as Tower functions</li><li>
Assist international passengers through customs/immigration, including baggage recheck</li><li>
Deliver boarding passes, international flight documents and customs/immigration forms</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED or international equivalent</li><li>
Bilingual language skills required in some locations</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Must be authorized to work in the U.S.</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Working knowledge of Sabre or any other Passenger Service System</li><li>
Previous face to face Customer Service experience</li><li>
Working in a fast pace environment</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Agent Full Time

Airport Express Shuttle, Inc.

<p><strong>Job Overview</strong><br /><br /><strong>Job Title:</strong> <strong>Customer Service Representative</strong><br /><strong>Company:</strong> <strong>Airport Express Shuttle, Inc.</strong><br /><strong>Location:</strong> <strong>Remote (United States)</strong><br /><strong>Employment Type:</strong> <strong>Full-Time and Part-Time positions available</strong><br /><br />Airport Express Shuttle, Inc. is seeking dedicated and personable Customer Service Representatives to join our remote team. As a leading provider of affordable and convenient airport shuttle services, we pride ourselves on offering a friendly and reliable experience for our passengers. In this role, you will be the first point of contact for our customers, playing a vital part in upholding our commitment to exceptional service. The ideal candidate will be an excellent communicator with a passion for helping people, ensuring every customer interaction is positive and efficient.<br /><br /><strong>Responsibilities</strong><br /><br />* Respond promptly and professionally to customer enquiries via phone, email, and live chat.<br />* Assist customers with booking new reservations, amending existing bookings, and processing cancellations.<br />* Provide accurate and detailed information regarding our shuttle services, schedules, pricing, and policies.<br />* Resolve customer issues, complaints, and queries with patience and empathy, aiming for first-contact resolution.<br />* Liaise effectively with our drivers and dispatch team to coordinate pickups and resolve any logistical challenges.<br />* Maintain precise and up-to-date records of customer interactions and transactions in our company database.<br />* Proactively identify opportunities to improve the customer experience and communicate feedback to the management team.<br />* Manage multiple tasks simultaneously in a fast-paced environment while maintaining a high standard of quality.<br /><br /><strong>Qualifications</strong><br /><br />* Proven experience in a customer service or a client-facing role is essential.<br />* Exceptional verbal and written communication skills with a professional and friendly telephone manner.<br />* Strong problem-solving skills and the ability to think critically under pressure.<br />* Excellent organisational and time-management abilities.<br />* Proficiency in using computers, with confidence in navigating CRM systems and standard office software.<br />* Must have a reliable high-speed internet connection and a quiet, dedicated home office space.<br />* A self-motivated and disciplined approach to working independently in a remote environment.<br />* Experience within the travel, transport, or hospitality industry is highly desirable but not required.</p>

REMOTE Customer Service Representative - Part Time & Full Time (1)

KeyBank

<div><p><b>Location:</b></p>
4910 Tiedeman Road, Brooklyn Ohio<p></p><p><b>
Department:</b> Contact Center Technology<br>
<b>Experience:</b> 4+ years</p><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
KeyBank is seeking a <b>Lead AI Engineer</b> to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.</p><p>
Unlike a traditional technical lead role, this position is deeply focused on <b>hands-on AI engineering and solution delivery</b>. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.</p><p>
The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.</li><li>
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.</li><li>
Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.</li><li>
Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.</li><li>
Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.</li><li>
Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.</li><li>
Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.</li><li>
Provide technical mentorship and code review support while contributing directly to development efforts.</li><li>
Establish engineering best practices for AI solution development, testing, deployment, and observability.</li><li>
Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.</li><li>
Ensure solutions comply with security and regulatory requirements (PII / PCI).</li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h3><ul><li>
4+ years of software engineering experience, including 2+ years as a <b>Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role</b>.</li><li>
Strong hands-on experience building and deploying AI-powered applications and services.</li><li>
Strong, hands-on experience with Node.js / TypeScript.</li><li>
Proven experience designing and delivering cloud-native solutions on GCP.</li><li>
Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.</li><li>
Solid understanding of microservices architecture, APIs, and distributed systems.</li><li>
Hands-on Kubernetes experience, including GKE cluster setup and platform operations.</li><li>
Experience with IVR, voice bots, conversational AI, or contact center technologies.</li><li>
Strong collaboration skills across engineering, product, and operations teams.</li><li>
Excellent technical judgment, communication, and problem-solving skills.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).</li><li>
Experience developing AI agents, orchestration workflows, and multi-agent solutions.</li><li>
Knowledge of voice flows, call routing, containment, and agent escalation.</li><li>
Experience working in regulated or financial services environments.</li><li>
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.</li><li>
Experience working in Agile delivery models at enterprise scale.</li><li>
Demonstrated experience with Agentic &quot;Vibe Coding&quot; &mdash; rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.</li></ul><p></p><p><i>
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.</i></p><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 09/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Remote</div>

Lead AI Engineer

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area.</li><li>
The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.63 per hour.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><div><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></div><ul><li>
Move baggage and cargo of various weights to and from aircraft</li><li>
 Drive and operate belt loaders</li><li>
 Service aircraft at gates with ground power and air conditioning</li><li>
 Tow and pushback aircraft from gates</li><li>
 Service aircraft lavatories and water ports</li><li>
 Clean interior of aircraft when needed</li><li>
 Position beverage and luggage carts around the ramp area</li><li>
 Works outdoors in various weather conditions</li><li>
 Work shifts that include irregular and/or extended hours, weekends and holidays.</li></ul><div>
Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!</div></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do (cont.)</b></h2></div><div><p><b>
General</b></p><ul><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Perform all functions in accordance with safety procedures and policies</li><li>
Wear uniforms as required by company policy</li><li>
Wear all personal protective equipment (PPE) in accordance with rules and regulations</li><li>
Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes</li></ul><p><b><br>
Depending on your airport size, you may also do the following:</b></p><ul><li>
De-ice aircraft by directing a chemical/water stream at aircraft surfaces</li><li>
Perform catering service</li><li>Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><ul><li>
High school diploma or GED or international equivalent</li><li>
Must be 18 years of age or older</li><li>
Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts</li><li>
Must have knowledge of and ability to use basic computer skills</li><li>
People-oriented and highly motivated, with a positive and cooperative attitude</li><li>
Good communication skills</li><li>
Applicable valid driver&rsquo;s license as required by local authorities</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements</li><li>
Ability to obtain jet bridge certification</li><li>
Must have the ability to pass the US Postal Service background check</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Ramp Service Agent Part Time

Abbott

<div><p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.</p><p></p><p><b>
Working at Abbott</b></p><p></p><p>
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You&rsquo;ll also have access to:</p><ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul><p><b>
The Opportunity
</b></p><p></p><p>Abbott Rapid Diagnostics - Infectious Disease has an exciting opportunity for a <b>Senior Sales Specialist,</b> <b>Urgent Care for the Central region.</b></p><p></p><p>
The Senior Specialist &ndash; Urgent Care will assume regional urgent care market responsibilities, meeting and exceeding assigned territory sales plans for targeted products by leveraging Abbott Rapid Diagnostic&rsquo;s value proposition. The Senior Specialist &ndash; Urgent Care will be responsible to analyze, profile, and develop strategic relationships with targeted urgent care accounts while partnering with distribution channel partners and internal Abbott divisions to prioritize and qualify customers in order to penetrate and close new business opportunities to achieve the financial goals for the business.</p><p></p><p>
The primary responsibility of the Senior Specialist &ndash; Urgent Care is to enable market share growth of assigned products within defined top urgent care accounts. The Senior Specialist&ndash; Urgent Care is an expert in the selling process and will serve as the Abbott Rapid Diagnostic resource for urgent care strategy for distributors and customers, technical service, sales organization(s), marketing and corporate accounts. The Senior Specialist &ndash; Urgent Care will identify additional Abbott products for multiple Abbott Rapid Diagnostic business units. Product focus likely to be adapted and expanded.</p><p></p><p><b>
What You&rsquo;ll Work On</b></p><ul><li>
Develop and execute strategic territory sales plans to drive new business, increase market penetration, and achieve or exceed revenue objectives within the urgent care market.</li><li>
Manage the full sales cycle using a consultative selling approach, including prospecting, presenting solutions, engaging key stakeholders, negotiating contracts, and closing business while leveraging Salesforce.com to track and advance opportunities.</li><li>
Build and maintain strong relationships with executive-level customers, key opinion leaders, distributors, and industry partners to drive customer retention, competitive conversions, and advocacy for Abbott products and solutions.</li><li>
Support distributors and internal sales teams through training, technical expertise, marketing initiatives, and collaborative sales activities to maximize market share and revenue growth.</li><li>
Promote Abbott's portfolio of diagnostic products, software, services, and cross-divisional solutions while identifying opportunities to expand adoption across assigned accounts.</li><li>
Monitor market trends, competitive activity, reimbursement changes, and regulatory requirements to identify growth opportunities and inform business strategy.</li><li>
Collaborate cross-functionally with operations, regulatory affairs, product development, technical services, and commercial teams to support customer needs, resolve issues, and ensure successful business execution.</li><li>
Maintain accurate forecasting, reporting, expense management, CRM documentation, and complaint escalation processes while ensuring compliance with corporate policies and quality standards.</li><li>
Represent Abbott at industry conferences, trade shows, distributor meetings, and customer events, with</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
BA/BS in sales, marketing, business management or related coursework</li><li>
Minimum 5 years sales experience with documented history of success.</li><li>
Additional training in laboratory product sales and the diagnostics industry.</li><li>
Demonstrated expertise in price &ndash; value contract negotiations.</li><li>
Thorough understanding of financial dynamics (pricing, profitability, contract management).</li><li>
Ability and flexibility to travel and work with customers throughout the assigned geographical territory ~70-75% both regional and some national to support business objectives and customer engagement.</li><li>
Valid Drivers License</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience calling on Urgent Care Centers and distribution channel partners</li></ul><p></p><ul><li>Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.</li></ul><p><b>
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: </b>www.abbottbenefits.com</p><p>
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p>
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.</p><p></p><p><br>
The base pay for this position is $78,000.00 &ndash; $156,000.00. In specific locations, the pay range may vary from the range posted.</p></div>

Senior Sales Specialist - Infectious Disease Diagnostics - Urgent Care -

J2B GLOBAL LLC

<div><div><div><div><h3 class="jobSectionHeader"><b>Principal ML Engineer</b></h3>
</div><div>C2CContract
</div></div><div>Chicago, IL
</div><div>Visa: US CitizenH1BTNGreen CardGC-EADH4-EADEAD
</div><div>Role: Principal ML Engineer Location: Dallas, TX - 5 days onsite from day 1 Secondary locations: Chicago, IL and New York City, NY Job Description: Responsibilities: Contribute to Mail Intelligence Mission: Support the development of AI/ML capabilities that enhance user personalization and insights within Mail and the broader client's ecosystem. Innovate and Personalize: Assist in building scalable AI/ML solutions that identify user interests and habits, contributing to personalized user experiences. Technical Leadership: Guide and mentor a team of passionate engineers, fostering a culture of innovation and excellence. Your leadership will ensure the delivery of high-quality, user-centric solutions. Collaborative Development: Work with cross-functional teams to integrate new AI/ML features and improve existing platforms, ensuring smooth user interactions. Data-Driven Insights: Apply machine learning techniques and big data processing to derive insights from mail data, enhancing content and user knowledge. Tool and Workflow Development: Develop AI/ML tools and workflows to manage and utilize large datasets, supporting AI-based infrastructure and analytics. A/B Testing and Analysis: Run regular A/B tests, gather data, and draw conclusions on the impact of your models. Commitment to Excellence: Maintain high engineering standards, focusing on code quality and architectural skills, while delivering optimal user experiences. Feedback and Recovery: Implement feedback loops and recovery paths to handle AI failures gracefully, ensuring user satisfaction. Balance Tradeoffs: Manage cost, quality, and speed tradeoffs in AI/ML solutions to optimize performance. A lot about YOU Educational Background: You have a strong foundation in computer science, data science, or a related field, with a focus on machine learning and AI technologies. Technical Skills: Proficient in programming languages such as Python or Java and machine learning frameworks like TensorFlow, PyTorch, and Scikit-learn. Skilled with AI tools such as Cursor, Copilot, and Claude. AI Skills: Advanced AI skills, including experience with AI development tools and frameworks. Problem-Solving Ability: You possess strong analytical skills and a knack for solving complex problems using data-driven approaches. Collaboration: You are a team player who can work effectively with cross-functional teams, including tech leads and architects, to deliver high-quality solutions. Passion for Innovation: You are enthusiastic about leveraging AI/ML to drive innovation and enhance user experiences across Mail and the broader ecosystem. Attention to Detail: You maintain high standards for code quality and are committed to delivering robust, scalable solutions. Continuous Learning: You are eager to stay updated with the latest advancements in AI/ML and apply them to improve products and services. Qualifications Educational Requirement: Bachelor's degree in Computer Science, Data Science, or a related field; a Master's degree is a plus. Experience: 8+ years of experience in machine learning, data analysis, or a related field. Technical Proficiency: Expertise in Python, Java, or C++ and machine learning frameworks like TensorFlow, PyTorch, and Scikit-learn. Skilled with AI tools such as Cursor, Copilot, and Claude. Data and Infrastructure: Proficient in big data technologies (Hadoop, Spark) and modern ML infrastructure (Airflow, MLFlow, feature stores, vector databases, CI/CD for ML). Generative AI and Optimization: Hands-on experience with LLMs, generative AI (prompt engineering, Agent frameworks, fine-tuning, RAG, LLMOps), and GPU optimizations. Observability and Feedback: Familiar with observability, telemetry, and user feedback loops for product improvement. Algorithm Knowledge: Solid understanding of machine learning algorithms, natural language processing, and data mining techniques. Problem-Solving Skills: Demonstrated ability to solve complex problems and implement efficient, scalable solutions. Collaboration Skills: Ability to work effectively in a team environment and collaborate with tech leads, architects, and cross-functional teams. Communication Skills: Strong verbal and written communication skills to articulate complex technical concepts to non-technical stakeholders. Continuous Improvement: Eagerness to learn and adapt to new technologies and methodologies in the AI/ML domain. Preferred Qualifications Mail Experience: Prior experience working with email systems or related technologies is a plus. Personal Attributes: Self-driven and detail-oriented, with a passion for tackling challenges. Strong teamwork spirit, excellent communication skills, and the ability to multitask and manage expectations effectively. Cloud Experience: Experience with public cloud platforms, especially Google Cloud Platform (GCP), is preferred.</div></div><p></p><div><p> </p><p>Refer</p></div></div>

Principal ML Engineer

TransUnion

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</p><p>Your Privacy Choices
</p><p></p><p><b>Team Overview
</b></p>As the customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities, advise on product capabilities and set up process and provide final solution recommendation. You will also communicate between production and customers and ensure program dates and deliverables are met. In this role you will report to the Manager, Customer Engagement.&amp;#xa;&amp;#xa;This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
<p></p><p><b>Role Overview and Core Responsibilities
</b></p><ul><li><div>Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, &amp; coordinate resources for fulfillment
</div></li><li><div>The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
</div></li><li><div>Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
</div></li><li><div>Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
</div></li></ul><p></p><p><b>Required Knowledge and Experiences
</b></p><ul><li><p>Translate technical and functional requirements and collaborate with technical counterparts
</p></li><li><p>Explain technical concepts in layman's terms to a non-technical audience
</p></li><li><p>Bachelor&rsquo;s degree and relevant work experience, preferably in the Financial Services industry
</p></li><li><p>Familiarity working with data
</p></li><li><p>Experience in the credit reporting, financial services or direct marketing industry is preferred.
</p></li><li><p>ETL Knowledge
</p></li></ul><p></p><p><b>Benefits that support every part of your life:
</b></p><p>At TransUnion, we design benefits to help you feel well, do well, and plan well&mdash;from day one.
</p><p><b>For Your Health </b>: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
</p><p><b>For Your Protection </b>: We&rsquo;ve got your back with company‑paid basic life and AD&amp;D, optional voluntary life and AD&amp;D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
</p><p><b>For Your Family </b>: From adoption assistance and fertility planning coverage to caregiver support, we&rsquo;re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
</p><p><b>For Your Future </b>: Build toward what&rsquo;s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
</p><p><b>For You </b>: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
</p><p><b>For Your Wellness </b>: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.
</p><p></p><p>We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion&rsquo;s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com .
</p><p></p><p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
</p><p></p><p>TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
</p><p></p><p>Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company&rsquo;s reputation are also essential expectations of this position.
</p><p></p><h2 class="jobSectionHeader"><b>Pay Scale Information:
</b></h2><p></p>The U.S. base salary range for this position is $62,000.00 - $90,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual&rsquo;s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion&rsquo;s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.&amp;#xa;
<p></p><p><b>TransUnion Overview:
</b></p><p>At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our <b>Workforce for Good </b>, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver&rsquo;s seat of their professional development&mdash; while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that&rsquo;s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.<br>
</p><p></p><p>Be a part of our <b>Workforce for Good </b>&ndash; you&rsquo;ll work with great people, pioneering products and cutting-edge technology.
</p><p></p><p>TransUnion's Internal Job Title:
</p>Sr Analyst, Customer Engagement
<p></p><p>Company:
</p>TransUnion LLC</div>

Customer Engagement Senior Analyst

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