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associate client success manager Jobs in Chicago

associate client success manager

call center associate_ on-site Jobs in Chicago

call center associate_ on-site

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community support specialist cst 3

call center analyst

NTT DATA

<div>Req ID: 367706
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).
Job Description 
<ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul> 
Minimum Requirements<div> 
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul> 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</div> 
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Call Center Analyst

Midco International

Senior Business Analyst (Infor Experience focus)Midco International is a manufacturer of industrial natural gas burner products. We are seeking an ERP Business Analyst to join our team to implement, support, maintain, and improve our ERP environment. This role will work closely with stakeholders from all functional areas (sales, customer service, planning, purchasing, production, shipping/receiving and inventory control) to transition the organization from the current ERP system, Epicore CMS to the new system, Infor Cloud Suite.Key Responsibilities<ul><li>Create and improve book to bill process map</li><li>Provide technical support to ERP system users</li><li>Assist with maintenance of ERP system</li><li>Train new employees on role specific ERP usage</li><li>Develop and maintain Standard Operating Procedures (SOPs) for key processes</li><li>Maintain business metric dashboards</li><li>Work with users to troubleshoot system issues</li><li>Partner with business stakeholders to identify and capture business requirements</li><li>Analyze and document current processes, changes to processes, and/or new processes to be defined, including cross-functional impacts across business functions</li><li>Author and update internal and external documentation, and formally initiate and deliver requirements and documentation</li><li>Lead meetings, e.g., business requirements review, testing engagement, etc.</li><li>Actively participate in formal presentations to a variety of management levels.</li><li>Coordinate system/user testing as required; analyze and validate testing results.</li><li>Act as a reference and provide support to application users with respect to questions arising from application/functionality adoption and use.</li></ul>Qualifications<ul><li>5+ years working experience with Infor Cloud Suite ERP implementation &amp; deployments is required</li><li>Bachelor's degree in information technology or a related field</li><li>5+ years Business Analyst experience</li><li>Strong communication and troubleshooting skills</li><li>Strong SQL query ability</li><li>Experience analyzing and improving business / ERP process</li><li>History of leading groups in all business areas</li></ul>Pay: $90,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Infor Cloud Suite: 5 years (Required)</li></ul>Ability to Commute:<ul><li>Chicago, IL 60646 (Required)</li></ul>Work Location: In person

Senior Business Analyst (Infor Cloud Suite)

Req ID: 367709
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
 
Job Description
 
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
 
Key Responsibilities
 •
 
Educate and assist customers with account‑related billing questions, concerns, and requests
 •
 
Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
 •
 
Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
 •
 
Provide application and navigational support for customer‑facing technologies
 •
 
Guide customers through the problem‑solving process in a clear and supportive manner
 •
 
Escalate unresolved issues to the appropriate next level of support when necessary
 •
 
Provide accurate information related to first‑level business requirements
 •
 
Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
 •
 
Share customer feedback and suggestions with the appropriate internal teams
 
Work Location
 
This position is based onsite at: 
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
 
Minimum Requirements
 •
 
Minimum of 3 years of experience in a contact center and/or customer service environment
 •
 
Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
 •
 
High school diploma or GED required
 •
 
Language requirement: Fluent in English
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

Hyatt

<div>
 
 Organization- Hyatt Corporate Office
 
 
 
 
 Summary
 
 
 
 
 The Opportunity
 
 
 
 Hyatt seeks an enthusiastic Sr. Analyst to join our Project Finance team. In this role, you will be collaborating closely with the broader Development, Asset Management, Feasibility, Accounting and Legal teams to drive Hyatt&rsquo;s market growth.You will be instrumental in continuing to make Hyatt a leading hospitality company.
 
 
 This is an excellent opportunity for someone who is interested in real-estate financing, banking, and is eager to learn through hands-on exposure to real estate transactions. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
 
 
 
 Who We Are
 
 
 
 At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
 
 
 As we continue to grow, we never lose sight of what&rsquo;s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
 
 
 
 Why Now?
 
 
 
 This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
 
 
 
 How We Care For Our People
 
 
 
 What sets us apart is our purpose&mdash;to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We&rsquo;re proud to have earned a place on Fortune&rsquo;s prestigious
 
 100 Best Companies to Work For&reg;
 
 list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
 
 
 We&rsquo;re proud to offer exceptional corporate benefits which include:
 
 
 <ul>
 <li>
 Annual allotment of free hotel stays at Hyatt hotels globally
 </li>
 <li>
 Flexible work schedule
 </li>
 <li>
 Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
 </li>
 <li>
 A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
 </li>
 <li>
 Paid Time Off, Medical, Dental, Vision, 401K with company match
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
 
 
 
 The Role
 
 
 
 The Senior Analyst of Project Finance will support Hyatt&rsquo;s third-party financing transactions. This role partners closely with internal teams and external stakeholders, including joint venture partners, hotel owners, and financial institutions to arrange financing transactions. You will play a pivotal role for Hyatt to reach its growth objectives.
 
 
 This position is well suited to someone who has a keen interest in real estate finance and is eager to learn through hands-on exposure to financing transactions. This position is based in Chicago.
 
 
 <ul>
 <li>
 Support efforts to arrange financing for Hyatt&rsquo;s hotel partners
 </li>
 <li>
 Support financing deal negotiation, assist in transaction closing process
 </li>
 <li>
 Prepare deal approval memos, presentations, status update materials for senior leadership
 </li>
 <li>
 Maintain and monitor Hyatt&rsquo;s investment portfolio, prepare performance analytical reports for senior leadership
 </li>
 <li>
 Use AI enabled tools and platforms to streamline routines and create reporting tools for senior leadership decision making
 </li>
 <li>
 Participate in ad hoc projects to support broader Corporate Finance team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Experience Required:
 
 
 
 <ul>
 <li>
 2+ years experience in banking, loan underwriting or hospitality asset management
 </li>
 <li>
 Strong and tactful communicator with Hyatt&rsquo;s internal and external stakeholders.Able to break down complex problems into clear insights for problem resolution.
 </li>
 <li>
 Proactive problem solver, ready to learn real-estate finance through hands-on transaction experiences.
 </li>
 <li>
 Able to support multiple projects with competing priorities.Deliver accurate results in a timely manner with attention to detail.
 </li>
 <li>
 Proficient with AI technologies, Smart Sheets, advanced Excel and PowerPoint skills.
 
 
 </li>
 </ul>
 
 Experience Preferred:
 
 
 
 <ul>
 <li>
 Hold bachelor&rsquo;s degree or above in Finance, Accounting, Business Administration
 </li>
 <li>
 MBA preferred
 
 
 </li>
 </ul>
 The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
 
 
 
 We welcome you:
 
 
 
 Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We&rsquo;d love to consider your unique experiences and how you could make Hyatt even better.
 
 
 
 We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
 
 
 
 The salary range for this position is $80,000 -100,000. This position is also eligible to earn an annual bonus.
 
 
 
 The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
 
</div>

Senior Analyst Project Finance (Chicago- Hybrid)

Hirewell

<div>
 
 
 IT End User Support Engineer (On-site)
 
 
 
 No 3rd parties, No relocation, Candidates outside of IL will not be considered.
 
 
 This role is onsite in West Loop Loop 5 days/wk
 
 
 
 
 
 Our partner, is looking for an IT Support Engineer to serve as the primary technology lead for their local office. If you are tired of being a nameless face in a massive call center and want to actually
 
 own
 
 the technology environment you support, this is your move.
 
 
 
 
 
 As the go-to technical expert on-site, you won&rsquo;t just be resetting passwords&mdash;you&rsquo;ll be the architect of the local user experience. From managing standard desktop images to auditing hardware contracts and investigating new tech trends, you will have a direct impact on how the business operates every day.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Be the Face of IT:
 
 Resolve Level 1 and 2 technical issues via ticketing systems, phone, and direct desk-side support.
 </li>
 <li>
 
 Own the Lifecycle:
 
 Install, troubleshoot, and repair all office hardware including laptops, thin clients, and multifunction printers.
 </li>
 <li>
 
 Administer Environments:
 
 Manage user access and connectivity within
 
 Active Directory, Office 365, and VPN
 
 configurations.
 </li>
 <li>
 
 Standardize Systems:
 
 Develop and verify standard desktop images to ensure consistency across the local fleet.
 </li>
 <li>
 
 Inventory Control:
 
 Manage local hardware inventories and maintain critical support contracts.
 </li>
 </ul>
 
 
 
 
 Who You Are
 
 <ul>
 <li>
 
 The Pro:
 
 You have
 
 2-4 years of experience
 
 in a formal Help Desk or Service Desk environment.
 </li>
 <li>
 
 The Specialist:
 
 You are proficient with
 
 ServiceNow
 
 and have a solid handle on
 
 LAN/WAN
 
 networking and computer imaging software.
 </li>
 <li>
 
 The Communicator:
 
 You can translate complex technical instructions into plain English for non-tech users.
 </li>
 <li>
 
 The Self-Starter:
 
 You thrive with minimal supervision and can juggle high-priority tickets without breaking a sweat.
 </li>
 </ul>
 
 
 
 
 The Logistics
 
 <ul>
 <li>
 
 Education:
 
 High School diploma required; AA/BA/BS is a plus.
 </li>
 <li>
 
 Schedule:
 
 This is a
 
 100% on-site role
 
 , Monday through Friday.
 </li>
 <li>
 
 Location:
 
 West Loop
 </li>
 </ul>
 
 .
 
</div>

Help Desk Technician

<div>Location
GGP Chicago - 350 N Orleans Street, Suite 300
Business
Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we&rsquo;re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we&rsquo;re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve
If you&rsquo;re ready to be a part of our team, we encourage you to apply.
Job Description
<h2 class="jobSectionHeader">Position Summary
</h2><h2 class="jobSectionHeader">The Development Analyst provides key support to the development department and functions as an integral member of the project team. This role is responsible for preparing monthly and quarterly financial reporting, departmental budgets, project proformas, and activity tracking reports, as well as maintaining the development project database. In addition, the Development Analyst supports the team by providing training and expertise on the software systems used within the department, serving as a primary resource for technology support and process optimization.
</h2><h2 class="jobSectionHeader">Responsibilities
</h2><ul><li>Coordinate and prepare project financial reporting, including proforma updates, partner reporting, draw requests, internal and external company reporting ensuring accuracy and timeliness.
</li><li>Support developers with proforma preparation, maintaining accuracy and integrity while monitoring and evaluating investment decisions throughout the project.
</li><li>Assist development managers with budget preparation, including corporate departmental budgets and capital planning for the development pipeline.
</li><li>Provide support to the tenant coordination group through ad hoc reporting, database creation, and ongoing maintenance.
</li><li>Serves as the primary liaison for the department&rsquo;s project management software.
</li><li>Perform problem-solving and reconciliation with the development accounting and contract administration teams.
</li><li>Evaluate the economics of leasing deals and anchor agreements, analyzing their impact on project returns.
</li><li>Assists in the coordination and preparation of all required documentation for lenders related to development projects.
</li><li>Assist in the implementation of new processes or tools, support enhancement initiatives, and help identify future departmental needs.
</li><li>Provide training to new and existing employees on new initiatives or processes as they are introduced.
</li><li>Additional tasks as assigned.
</li></ul>Qualifications
<ul><li>High school diploma or GED required.
</li><li>Bachelor's degree required, preferably in Finance, Real Estate, or a related field.
</li><li>Minimum of 2 years of experience in real estate, finance or development related work.
</li><li>Strong technical aptitude with the ability to quickly learn and adapt to new software is a plus.
</li><li>Familiarity with JD Edwards, PMWeb, and Yardi is a plus.
</li><li>Proficient in Microsoft Office Suite, with a focus on Excel and Access.
</li><li>Excellent interpersonal, written and verbal communication skills, with the ability to collaborate effectively across teams.
</li><li>Ability to manage multiple projects of varying complexity while effectively prioritizing tasks and meeting deadlines.
</li></ul>Compensation
<ul><li>Salary type: Exempt
</li><li>Pay Frequency: Bi-weekly
</li><li>Annual Base Salary Range: $70,000 - $85,000
</li><li>Annual Bonus: 10%
</li></ul>Benefit Information
<ul><li>Competitive compensation
</li><li>Medical, Dental and Vision beginning day 1
</li><li>401(k) Company matching
</li><li>401(k) Vests on Day 1
</li><li>Career development programs
</li><li>Charitable donation matching
</li><li>Generous paid time off (i.e., vacation, personal holidays, paid sick time)
</li><li>Paid Volunteer Hours
</li><li>Paid Parental Leave
</li><li>Family planning assistance including IVF, surrogacy, and adoption options
</li><li>Wellness and mental health resources
</li><li>Pet insurance offering
</li><li>Childcare Assistance
</li><li>Commuter benefits
</li><li>A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
</li></ul>We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#GGP</div>

Development Analyst

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
AECOM is seeking a highly skilled and analytical Senior Pricing Analyst to join our team.
The role will work across all business lines and geographies, integrating as necessary into Enterprise Critical Pursuit teams. The ideal candidate understands business fundamentals that include business development, client leadership, P&amp;L, project delivery, and can convey innovative solutions. This role will report directly to the Strategic Pricing Director, Americas.
This will be a hybrid position including a combination of both remote and in-office, and can be located in, but not be limited to: Dallas, TX 
Job Responsibilities will include, but not be limited to:<ul><li>
Conduct detailed pricing analyses using historical data, cost structures, and market trends.</li><li>
Build and maintain pricing models and tools.</li><li>
Support bid and proposal pricing with quantitative insights.</li><li>
Monitor pricing performance and profitability metrics.</li><li>
Collaborate with finance and sales teams to ensure pricing accuracy and compliance.</li><li>
Identifies trends and developments in competitive environments and presents findings to senior management.</li><li>
Knowledgeable of accounting principles with extensive understanding of the manner in which the company establishes and documents the financial position.</li><li>
Skilled in the use of company cornerstone systems and able to represent cost data formats.</li><li>
Understands financial terminology and measures and recognizes the financial impact of various pricing actions.</li><li>
May assist in leading junior staff through assignment tasks.</li><li>
Works under general direction.</li><li>
Position may provide functional advice or training to less- experienced analyst positions.</li></ul> 
Qualifications 
Minimum Requirements:<ul><li>
Bachelor's + 6 years of experience in financial planning and analysis, preferably in a corporate finance environment or a demonstrated equivalency of experience and/or education</li></ul>
Preferred Qualifications:<ul><li>
Bachelor's degree in Finance, Accounting, or a related field</li><li>
Previous experience working as a financial or business analysis in a project environment within engineering, construction or related industries preferable.</li><li>
Strong work ethic and commitment to deliver within role.</li><li>
Strong collaboration and influencing skills.</li><li>
Ability to adapt to and drive change.</li><li>
Outcome driven with a proactive approach to working</li><li>
Comfortable working with incomplete information and solutioning</li><li>
Demonstrated commercial acumen, strong financial modelling and business analysis skills and the ability to interpret and effectively communicate complex financial data and concepts.</li><li>
Advanced level of proficiency in use of business intelligence tools to analyze, summarize and present financial and market data.</li></ul> 

Additional Information 
<ul><li>
This position does not include sponsorship for United States work authorization now or in the future</li><li>
Relocation assistance and/or per diem is not offered for this position</li></ul><div></div>
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community&mdash;where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Senior Pricing Analyst

Explore 50+ Call center analyst in Chicago this April. Find roles across top companies and apply now to boost your career.