accounting manager, capital fixed asset & revenue

account manager

accounting clerk ii

accounting intern

accounting manager, capital fixed asset & revenue Jobs in Chicago

accounting technician

accounting manager

Westward360

<div>Westward360 is looking to add an Accounting Manager to our growing corporate accounting team in Chicago. This role will be responsible for maintaining financial records, managing the month-end and year-end close processes, developing and improving accounting processes, and leading a dedicated accounting team.
The ideal candidate is detail-oriented, analytical, and proactive, with strong communication skills and the ability to collaborate cross-functionally to resolve discrepancies and drive continuous improvement. This position plays a key role in ensuring timely revenue recognition and adherence to company accounting policies.
What we offer:<ul><li>
Hybrid flexibility</li><li>
Medical/Dental/Vision insurance</li><li>
Front loaded PTO plus additional personal time</li><li>
401k - Company match up to 4%</li><li>
Long and short term disability at no cost to employee</li><li>
Career growth and advancement opportunities</li></ul>
What you&rsquo;ll do:
Financial Oversight &amp; Reporting<ul><li>
Lead and manage the month-end and year-end closing processes, ensuring accurate and timely financial statements.</li><li>
Oversee daily operations of the accounting department, including Accounts Payable (AP), Accounts Receivable (AR), general ledger, and compliance.</li><li>
Maintain and reconcile general ledger accounts, bank statements, and cash flow reporting.</li></ul>
Accounts Receivable &amp; Billing Management<ul><li>
Generate and distribute accurate, timely invoices for commissions, rent, and other related fees.</li><li>
Ensure correct pricing and billing in accordance with approved agreements and company policies.</li><li>
Review accounts receivable aging and proactively follow up on outstanding balances to drive timely collection.</li></ul>
Account Reconciliation &amp; Credit Review<ul><li>
Process and apply credit card and electronic payments to customer accounts.</li><li>
Investigate and resolve misapplied, unidentified, or disputed payments.</li><li>
Perform account reconciliations as needed to ensure accuracy between billing, cash receipts, and the general ledger.</li><li>
Review and approve customer credit lines, extending or declining credit based on established guidelines.</li><li>
Monitor account activity to identify risk and ensure compliance with company credit policies.</li></ul><h3 class="jobSectionHeader">
Team Leadership &amp; Process Improvement</h3><ul><li>
Manage team of direct reports that work on our global/offshore team.</li><li>
Partner with internal departments to understand accounting transactions, resolve discrepancies, and address client requests for documentation or adjustments.</li><li>
Manage, mentor, and develop a high-performing accounting team by setting clear goals and providing regular feedback.</li><li>
Identify opportunities to automate and streamline accounting workflows to improve efficiency and reduce errors.</li></ul>
What you&rsquo;ll need:<ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Accounting or a related field preferred.</li><li>
Proven experience of progressive accounting experience with at least 2 years in a supervisory or management role; real estate or property management experience is a plus.</li><li>
Familiarity with accounting systems (QuickBooks, NetSuite) and Microsoft Excel.</li><li>
Strong written and verbal communication skills.</li><li>
Excellent organizational and time management skills with the ability to manage multiple priorities.</li><li>
High level of accuracy and attention to detail.</li><li>
Ability to work independently while collaborating effectively with cross-functional teams.</li><li>
Strong analytical and problem-solving skills.</li></ul>
About Westward360:
Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we&rsquo;re your all-in-one real estate solution.
*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.</div>

Accounting Manager

Housing Authority of Cook County

<div><div>Property Accountant</div>
<div></div><div>SUMMARY 
The primary responsibility of the Property Accountant is handling the day-to-day accounting operations of an assigned portfolio of properties and Capital projects. To assist the Senior Reporting Financial Manager in ensuring property managers operate within their budgets, obtain necessary approval for required revisions, and maintain proper accounting financial statements, and internal controls. 
 
ESSENTIAL FUNCTIONS 
Responsible for accounting for a portfolio of properties including general ledger month-end close and supporting work papers. Portfolio includes Public Housing, Section 8 and RAD properties. 
Reviews the balance sheet and income statement to ensure all transactions are recorded appropriately and timely. 
Analyzes and understands fluctuations in account balances and identifies drivers. 
Maintains and updates individual property workbooks reviewed by management. 
Reviews and approves payables ensuring proper GL coding and descriptions. 
Prepares budget to actual variance reports. 
Review and assist with the preparation of annual budgets for a portfolio of properties. 
Ensures compliance with internal controls. 
Interact with the Property Manager on various financial issues relating to the operations of HACC properties. 
Completes monthly financial analysis and assist Manager with forecasting and budget reviews. 
Completes reconciliations of various accounts. 
Performs an account receivable roll-forward and reconciliation accounting for the monthly rent billings, cash posted to accounts receivable, rental income and cash receipts per bank. 
Assist Manager on audit findings and related action plans. 
Assist Manager on any Rental Assistance Demonstration (RAD) conversions as well as understanding requirements of the program. 
Other duties as assigned. 
 
OTHER DUTIES AND RESPONSIBILITIES 
Complies with applicable job-related local, state, and federal regulations Knowledge of applicable national, state and local regulations, statues, policies and procedures regarding Low-Income Housing, or other housing type as determined by the department as the time of job posting. 
Meets or exceeds applicable job-related HUD performance standards particularly PHAS. 
Responsible for safety while performing all facets of job and observes all Housing Authority safety procedures, as well as all local, state, and federal safety laws and regulations. 
Performs other duties as assigned. 
 
EDUCATION, EXPERIENCE AND/OR CERTIFICATION 
Bachelor&rsquo;s degree (BA) or equivalent in a related field of study, such as accounting, finance, economics, or public policy, from a four-year accredited college or university. 
2+ years related accounting and property management experience in public housing required. 
2+ years YARDI experience. 
 
SALARY 
The salary range for this position is $65,000 &ndash; $70,000.</div>
<div> 
BENEFITS 
Health insurance 
FREE Dental insurance 
FREE Vision insurance 
Life insurance 
Healthcare flexible spending account 
Dependent Care flexible spending account 
Commuter flexible spending account 
Employee assistance program 
401(k)- Employer Contribution of 6% 
Paid time off 
 
 
This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.</div></div>

Property Accountant

The Equus Group

<div>
 
 
 Client Overview:
 
 Real Estate Private Equity
 
 
 
 
 
 
 Our client, a highly respected real estate private equity investment manager with more than $6 billion in committed capital, is seeking a Finance Analyst to join its Chicago-based team. This is an exceptional opportunity for someone early who wants direct exposure to investment performance, valuations, investor reporting, capital management, and portfolio strategy within a sophisticated institutional investment platform. This role offers broad exposure across multiple facets of the business. You'll work alongside a lean, collaborative finance team and gain meaningful interaction with senior leadership, institutional investors, lenders, and investment partners across the globe
 
 
 
 
 
 
 .
 
 What You'll Be Doi
 
 
 <ul>
 <li>
 ngAs a Finance Analyst, you'll play an integral role in supporting the firm's investment platform and helping drive key financial and strategic initiative
 </li>
 <li>
 s.You'll assist in preparing investor presentations, quarterly and annual reporting packages, and business plan materials for institutional investors and advisory boards. You'll help analyze portfolio performance, review investment results, evaluate valuation assumptions, and support strategic decision-making through financial analysis and market researc
 </li>
 <li>
 h.The role also offers exposure to fund operations and capital management activities, including cash planning, forecasting, funding coordination, and liquidity management. You'll collaborate closely with investment professionals, operating partners, lenders, and finance teams across multiple regions to ensure timely and accurate information flow throughout the organizatio
 </li>
 <li>
 n.In addition, you'll contribute to corporate governance and compliance initiatives, gaining exposure to the operational and regulatory aspects of managing a large-scale private investment platfor
 </li>
 </ul>
 
 
 
 
 
 m.
 
 Requirement
 
 
 <ul>
 <li>
 s: CPA, CPA candidate, or accounting/finance professional with 1-3 years of experie
 </li>
 <li>
 nceBackground in public accounting, audit, advisory, transaction services, valuation, corporate finance, or a related fi
 </li>
 <li>
 eldBachelor's degree in Accounting, Finance, or a related discipl
 </li>
 <li>
 ineInterest in real estate, private equity, investment management, or alternative investme
 </li>
 <li>
 ntsStrong analytical and critical thinking ski
 </li>
 <li>
 llsExcellent attention to detail and commitment to producing high-quality w
 </li>
 <li>
 orkSelf-motivated, proactive, and eager to le
 </li>
 <li>
 arnStrong communication and interpersonal ski
 </li>
 <li>
 llsAbility to thrive in a collaborative, fast-paced environm
 </li>
 </ul>
 
 
 
 
 
 ent
 
 The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected sta
 
 
 
 
 
 tus.
</div>

Financial Analyst

Hyatt

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Regional Manager of Hotel Analytics to support financial operations and performance across a select group of managed hotels within a designated region. Reporting to the Director of Performance Optimization, this role combines operational finance oversight with analytical support, serving as a key business partner to hotel leadership and regional operations. In collaboration with the Regional Director of Finance, this role is assists in the accountable for driving profitability, operational performance, and compliance, while serving as a key business partner to RDOF, Field Operations leadership, and property-level Directors of Finance. The Regional Manager of Hotel Finance ensures financial integrity, supports hotel operations, and leads initiatives that enhance both performance and long-term value creation.
This position is ideal for a finance professional with strong hotel experience who is ready to expand their impact across multiple properties, contribute to regional strategy, and support data-driven decision-making. 
Who We Are 
 
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what&rsquo;s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. 
Why Now?
 
 
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. 
How We Care for Our People
 
 
What sets us apart is our purpose&mdash;to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We&rsquo;re proud to have earned a place on Fortune&rsquo;s prestigious 100 Best Companies to Work For&reg; list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We&rsquo;re proud to offer exceptional corporate benefits which include:
<ul><li> Annual allotment of free hotel stays at Hyatt hotels globally</li></ul>
<ul><li> Flexible work schedule</li></ul>
<ul><li> Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center</li></ul>
<ul><li> A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption</li></ul>
<ul><li> Paid Time Off, Medical, Dental, Vision, 401K with company match</li></ul> 
Who You Are
 
 
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. 
The Role
 
 
The Regional Manager of Hotel Analytics plays a key supporting role in driving financial performance and operational alignment across a defined group of managed hotels. With a strong foundation in hotel finance and a sharp analytical mindset, this leader provides actionable insights, ensures financial discipline, and supports compliance across the region.
Reporting to the Director of Performance Optimization, the Regional Manger of Hotel Analytics acts as a connector between property-level finance teams and above-property leadership. Through a hands-on, service-oriented approach, they help translate strategy into execution, support hotel openings and transitions, and contribute to regional initiatives that enhance profitability and efficiency.
This role requires a collaborative mindset, adaptability, and a commitment to continuous improvement. While not the primary strategic lead, the Regional Manager of Analytics is a trusted partner who brings financial clarity and operational support to help hotels achieve their goals and uphold Hyatt&rsquo;s values.
Financial Oversight &amp; Operational Support
<ul><li>Partner with hotel Directors of Finance and General Managers to support financial operations, budgeting, forecasting, and capital planning.</li>
<li>Assist in resolving property-level control issues and ensuring compliance with internal policies and management agreements.</li>
</ul>Regional Analytics &amp; Performance Insights
<ul><li>Conduct monthly financial reviews and trend analysis across assigned hotels.</li>
<li>Support the Regional Director of Finance and Operations leadership with data-driven recommendations to improve profitability and efficiency.</li>
<li>Assist in setting performance targets and evaluating progress against goals.</li>
</ul>Compliance &amp; Technical Guidance
<ul><li>Ensure adherence to Hyatt&rsquo;s accounting principles, internal controls, and financial reporting standards.</li>
<li>Provide guidance on cash management, capital expenditures, and audit readiness.</li>
<li>Support hotels in understanding and complying with balance sheet reviews, AR compliance and World of Hyatt.</li>
</ul>Cross-Functional Collaboration
<ul><li>Work closely with regional and corporate teams in finance, tax, legal, HR, and operations to address hotel-specific needs.</li>
<li>Participate in regional meetings, training sessions, and site visits to support hotel teams and foster alignment.</li>
<li>Contribute to talent development efforts by mentoring finance leaders and supporting succession planning initiatives.</li>
</ul>Additional responsibilities include:
<ul><li>Support Regional DOF with oversight of assigned portfolio to ensure accounting principles are followed in all hotels, as well as compliance with management agreement terms, such as Management Fee calculation, Performance tests, F&amp;E provisions, contracting authority and audit requirements</li>
<li>Opportunities to participate in Hyatt&rsquo;s Inclusion activities</li>
</ul></div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div>Experience Required:
<ul><li> Bachelor&rsquo;s degree in accounting, Finance, or non-related field with appropriate experience</li></ul>
<ul><li> Minimum 5-7 years of progressive hotel finance experience, including property-level leadership roles.</li></ul>
<ul><li> Strong analytical skills</li></ul>
<ul><li> Excellent communication, interpersonal, and organizational abilities.</li></ul>
<ul><li> Ability to travel regionally as required (40%-50%).</li></ul> 
Experience Preferred:
<ul><li> Experience with Oracle and Hyperion</li></ul> 
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 
We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We&rsquo;d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $98,000-$125,000. This position is also eligible to earn incentive awards, an annual bonus, monthly or quarterly incentives, etc.
The final pay rate/salary offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.</div></div></div>

Regional Manager of Analytics, Americas (Remote Opportunity)

CNA Insurance

<div>You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Job Summary 
 
The Senior Financial Analyst position is part of CNA&rsquo;s Investments &amp; Treasury Division. This division is responsible for managing the firm's bank relationships and cash management activities, as well as trade settlement, analysis, accounting and reporting for the firm's $40+ billion investment portfolio.
 
 
This role offers an opportunity to collaborate across the division and with various business units outside of Investments &amp; Treasury including our banking partners and portfolio managers to align strategic initiatives with daily activities.
JOB DESCRIPTION:
Essential Duties &amp; Responsibilities may include:<ul><li>
Assist with execution of the global short-term investment portfolio of approximately $1.2 billion.</li><li>
Partner with Cash Operations and long-term investment traders to perform cash forecasting and liquidity planning for the firm&rsquo;s $40+ billion investment portfolio.</li><li>
Opportunity to participate in investment operational activities including the application of third-party pricing.</li><li>
Manage tracking and execution of debt interest payments and participate in dividend planning.</li><li>
Participate in defining the issues and scope of assigned projects and assist with implementation of approach.</li><li>
Prepare and present interpretations of findings for leadership within Investments &amp; Treasury Division and broader corporate partners.</li><li>
Interact and collaborate with other departments to address business issues and meet organizational objectives.</li><li>
Participate in Sarbanes-Oxley reviews as needed. Complete audit requests, as required.</li></ul>
Reporting Relationship
Manager or Above
Skills, Knowledge &amp; Abilities<ul><li>
Excellent organization, planning and time management skills. Proven ability to manage competing priorities and execute deliverables in a timely fashion.</li><li>
Act like an owner by taking pride in your work and acting with a sense of urgency.</li><li>
Strong analytical skills able to solve problems creatively by using your imagination, valuing diverse ideas, embracing change, and making processes as efficient as possible.</li><li>
Ability to foster and maintain collaborative relationships with external and internal customers, peers, and management.</li><li>
Good verbal and written communication and presentation skills.</li><li>
Technical knowledge of banking processes, documentation, applications and controls is a plus.</li></ul>
Education &amp; Experience
<ul><li>Bachelor&rsquo;s Degree in finance, accounting, or related field</li><li>
Typically three to five years of related experience</li></ul>
#LI-MR1
#LI-Hybrid
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees &ndash; and their family members &ndash; achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA&rsquo;s benefits, please visit cnabenefits.com. 
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. 
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com</div>

Senior Financial Analyst - Treasury Capital Markets

Eataly

<div>
 
 Company Description
 
 
 
 Eataly is the world&rsquo;s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme &ndash; but all with the same aim... for our guests to:
 
 
 <ul>
 <li>
 EAT authentic Italian food at our restaurants, caf&eacute;s and to-go counters
 </li>
 <li>
 SHOP a selection of high-quality Italian, local and homemade products
 </li>
 <li>
 LEARN through our classes and our team&rsquo;s product knowledge
 
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 A Cashier handles payments and ensures accurate accounting of all transactions, collections and disbursements. Functionally reports to the Dry Market Manager.
 
 
 <ul>
 <li>
 Collects cash, checks or charge payments from guests and provides change and charge vouchers if appropriate
 </li>
 <li>
 Verifies accuracy of cash bank by counting cash, checks and charge payments at end of shift
 </li>
 <li>
 Obtains and reviews information regarding price changes
 </li>
 <li>
 Verifies employee discounts, returns, exchanges and voids with the assistance of the manager or shift lead
 </li>
 <li>
 Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, helps restock, and supports team members
 </li>
 <li>
 Performs other duties as required or assigned
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Basic math and cash-handling skills
 </li>
 <li>
 Basic knowledge of the functions of cash registers
 </li>
 <li>
 High school graduate or equivalent preferred
 
 
 
 </li>
 </ul>
 
 
 Compensation for this role starts at $17.50 per hour.
 
 
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Availability to work onsite with a flexible schedule including evenings, weekends and holidays
 </li>
 <li>
 Ability to remain stationary for periods of up to 8 hours
 </li>
 <li>
 Ability to bend and stoop on occasion
 </li>
 <li>
 Ability to escort guests to other parts of the facility as circumstances dictate
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Benefits and Perks
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Paid Parental Leave
 </li>
 <li>
 401K with match or RRSP
 </li>
 <li>
 Free family meal daily
 </li>
 <li>
 Discounts at Eataly
 </li>
 <li>
 Classes on products and Italian cuisine
 </li>
 <li>
 Referral bonus program
 </li>
 <li>
 and more!
 
 
 
 </li>
 </ul>
 Eataly is an equal employment opportunity employer. It is the Company&rsquo;s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly&rsquo;s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
</div>

Cashier/Front End Associate (Part-Time) - Eataly Chicago

Coury Hospitality

Why Work at Hotel 55 Chicago?
 At Hotel 55 Chicago, we don’t just offer jobs—we cultivate careers in a vibrant environment that celebrates creativity, inclusivity, and hospitality at its finest. Located just steps from the Magnificent Mile, our boutique hotel is a cultural destination that seamlessly blends contemporary art, thoughtful service, and inspired design.
 With 297 stylish guest rooms and the locally beloved Lure Fishbar, Hotel 55 offers an experience unlike any other. Whether you’re welcoming guests, curating moments in public spaces, or elevating the dining experience, every role at Hotel 55 contributes to something unforgettable.
 If you’re passionate about art, hospitality, and making a difference—this is where your story begins.
 
DEPARTMENT: Front Office
 REPORTS TO: Front Office Manager
 STATUS: Non-Exempt
 
POSITION SUMMARY: 
This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
 
RESPONSIBILITIES: 
<ul>
<li>Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.</li>
<li>Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.</li>
<li>Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.</li>
<li>Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)</li>
<li>Accommodate room changes expediently.</li>
<li>Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.</li>
<li>Acquaint guests with city attractions, community events and nearby areas of interest.</li>
<li>Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.</li>
<li>Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.</li>
<li>Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.</li>
<li>Responsible for proper key control and other security measures.</li>
<li>Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.</li>
<li>Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.</li>
<li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)</li>
<li>Properly handle lost and found items.</li>
<li>Report accidents, injuries, and any unsafe conditions to Management and Maintenance.</li>
<li>Report all maintenance issues for guest satisfaction.</li>
<li>Report to work wearing the required uniform and meeting professional grooming standards.</li>
<li>Maintain confidentiality of all guests and hotel information</li>
<li>Perform other duties as assigned.</li>
<li>Actively participate in ongoing training.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES: 
<ul>
<li>Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.</li>
<li>Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.</li>
<li>Ability to deal with guests when they are angry or upset.</li>
<li>Professional appearance and demeanor.</li>
<li>Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.</li>
<li>Previous cashier experience/ Basic accounting skills.</li>
<li>Ability to work quickly and thoroughly when under pressure.</li>
<li>Knowledge of hotel facilities and features.</li>
<li>Ability to attend to more than one task at a time.</li>
<li>Ability to maintain excellent attendance and punctuality.</li>
<li>Knowledge of area and surrounding communities.</li>
</ul>
EXPERIENCE: 
<ul>
<li>Customer Service experience preferred.</li>
</ul>
PHYSICAL DEMANDS: 
<ul>
<li>Must be able to stand for long periods of time.</li>
<li>May include crowded office setting or “close quarters”.</li>
<li>General office environment with limited physical activity.</li>
</ul>
This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Front Desk Agent - Hotel 55 Chicago

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