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call center associate on site

NTT DATA

Req ID: 367709
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
 
Job Description
 
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
 
Key Responsibilities
 •
 
Educate and assist customers with account‑related billing questions, concerns, and requests
 •
 
Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
 •
 
Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
 •
 
Provide application and navigational support for customer‑facing technologies
 •
 
Guide customers through the problem‑solving process in a clear and supportive manner
 •
 
Escalate unresolved issues to the appropriate next level of support when necessary
 •
 
Provide accurate information related to first‑level business requirements
 •
 
Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
 •
 
Share customer feedback and suggestions with the appropriate internal teams
 
Work Location
 
This position is based onsite at: 
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
 
Minimum Requirements
 •
 
Minimum of 3 years of experience in a contact center and/or customer service environment
 •
 
Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
 •
 
High school diploma or GED required
 •
 
Language requirement: Fluent in English
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

Advocate Health Care

<div>
 
 
 This position is eligible for a $5000.00 sign on bonus &frac12; payable after 90 days of hire and remainder &frac12; payable after 1 year of employment (internals not included)
 
 
 
 
 
 Major Responsibilities
 
 
 
 <ul>
 <li>
 Patient-Centered Wholistic Care &ndash; The registered nurse is culturally sensitive and engaged with the beliefs and values of diverse populations. Nurses engage with inter-professional colleagues to deliver exemplary care. Lifelong relationships with patients and families develop to support achievement of health goals.
 </li>
 <li>
 Clinical Excellence: The registered nurse contributes to inter-professional excellence which is represented by achieved clinical outcomes. Using evidence-based practice, clinical decision making, and skilled dialogue, nurses lead efforts to create the safest patient environment and the best patient experience.
 </li>
 <li>
 Leadership &ndash;The registered nurse participates in leading healthcare transformation and the nursing profession with commitment, dedication, and expertise. Expressing vision, demonstrating accountability through shared governance, contributing to the profession, and coordinating inter-professional care are all characteristics of the registered nurse.
 </li>
 <li>
 Compassion &ndash; The Advocate Nurse demonstrates presence with patients and families, practices empathy, and supports spiritual needs and beliefs. The nurse demonstrates respect and dignity always, and their presence is essential during the most vulnerable times. Nurses promote relationship development with communities to create strong partnerships and to improve health outcomes of patients and communities served.
 </li>
 <li>
 Innovation - The registered nurse contributes to the future delivery of care to patients and to systems that support nursing. They embody the characteristics of inquiry, adaptability, change, and continual development, through performance improvement, evidence-based practice, and research initiatives.
 </li>
 <li>
 Professional Growth &ndash; The registered nurse is committed to lifelong learning, building knowledge and skill sets to keep pace with new delivery models and a changing healthcare environment. This promotes practice to the full scope of their nursing license.
 
 
 </li>
 </ul>
 
 Licensure
 
 
 
 <ul>
 <li>
 Nurse, Registered (RN)
 
 
 </li>
 </ul>
 
 Education/Experience Required
 
 
 
 <ul>
 <li>
 Graduate from an accredited school of nursing
 </li>
 <li>
 See Education and Experience Addendum for site specific requirements
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities Required
 
 
 
 <ul>
 <li>
 Good communication skills
 </li>
 <li>
 Good computer skills
 </li>
 <li>
 Good time management and organizational skills
 </li>
 <li>
 Familiarity with patient care equipment
 </li>
 <li>
 Current Illinois RN license
 </li>
 <li>
 Current CPR
 </li>
 <li>
 Certifications/education required for the nursing specialty - See Certification Addendum
 
 
 </li>
 </ul>
 
 Physical Requirements And Working Conditions
 
 
 
 <ul>
 <li>
 Ability to work weekends, holidays, and different shifts to accommodate staffing
 </li>
 <li>
 Certain positions may need to take call
 </li>
 <li>
 Ability to transport objects, patients, and equipment
 </li>
 <li>
 Ability to respond quickly to patient needs and work at fast pace
 </li>
 <li>
 Work environment includes probability of exposure to adverse, hazardous, or unpleasant conditions while caring for the sick
 </li>
 <li>
 Ability to assist in evacuation of patients in the event of a fire or other disaster
 </li>
 <li>
 Routinely works with potentially infectious specimens and patients
 </li>
 <li>
 Ability to respond to patients in a timely manner and access all areas of the unit
 </li>
 <li>
 This requirement supersedes any previous lifting requirement effective 04/20/2014
 </li>
 <li>
 Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
 
 
 </li>
 </ul>
 
 Education Addendum:
 
 ALL SITES
 
 
 <ul>
 <li>
 Graduate of an accredited school of nursing
 </li>
 <li>
 BSN Preferred CERTIFICATION
 </li>
 <li>
 CPR-Healthcare Provider
 </li>
 <li>
 ACLS and/or PALS: - Immediate Care
 </li>
 <li>
 ACLS and PALS - Ambulatory Surgical Center: Within 1 year
 </li>
 <li>
 ACLS - Endoscopy: Within 1 year - Cardiology Stress Testing
 </li>
 <li>
 Oncology: Chemotherapy/Biotherapy: as required by the Site
 </li>
 <li>
 OCN preferred or obtained when OCN requirements met
 </li>
 <li>
 Registered Nurse: 2 years&rsquo; experience preferred
 </li>
 <li>
 Ambulatory Surgery Center: 1-year critical care or surgical experience
 </li>
 <li>
 Cardiology: 1 year experience in cardiology preferred
 </li>
 <li>
 Contact Center: 2 years' experience in acute or ambulatory care
 </li>
 <li>
 Endoscopy: 1 year experience telemetry or PACU preferred
 </li>
 <li>
 Immediate Care: 1 year experience in critical care or ED preferred
 </li>
 <li>
 Occupational Health: 1 to 2 years occupational health experience or new graduate with prior occupational health or related experience
 </li>
 <li>
 Oncology: 1 year experience in oncology preferred
 
 
 </li>
 </ul>
 
 This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
 
</div>

Registered Nurse (RN) - Immediate Care

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Access Center Specialty Care
Work Type: Part Time (Total FTE between 0.5 and 0.89)
Shift: Shift 1
Work Schedule: 4 Hr (11:00:00 AM - 3:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The RUSH Access Center Specialist I manages all clinical and non-clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The RUSH Access Center Specialist I collaborates with Access Center team members and practice staff to meet overall access, revenue cycle and scheduling objectives while exceeding customers&rsquo; expectations. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Other information:
 
High School Diploma required.
 
 
Bachelor&rsquo;s degree or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office strongly preferred.
 
 
Bilingual skills a plus.
 
 
Certified Healthcare Access Associate (CHAA) preferred.
 
Skills: Excellent communication and outstanding customer service and listening skills required. Critical thinking, sound judgment and strong problem-solving skills essential. Must be team-oriented, open minded, flexible, and willing to learn. Strong attention to detail and accuracy required. Need the ability to type 40 WPM and process basic Microsoft Office, Outlook and Word experience.
 
Abilities: Ability to prioritize and function effectively, efficiently and accurately in a multi-tasking, complex, fast paced and challenging call center environment. Ability to act responsibly and quickly with sound judgement when problem solving. Ability to utilize Epic Cadence efficiently. Employees hired into this role must successfully pass the Epic scheduling test. Ability to listen to patients and process needs while simultaneously documenting in Epic.
 
 
Disclaimer:
 
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
Date Reviewed:
 
Date Revised: 
 
Responsibilities:
 
1. Answers all telephone calls within your work assignment as designated by your leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
 
2. Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
 
3. Assesses the caller&rsquo;s need and responds with critical judgment and ensures the appropriate resolution for the inquiry or issue. Understands when to escalate calls to nurse, and/or RUSH Access Center leadership.
 
4. Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
 
5. Proactively monitor areas of concern or uncertainty relating to the practices and suggest possible resolutions around access Epic build issues.
 
6. Exhibits strong understanding of specialized RUSH Access Center processes including but not limited to questionnaires, subgroups, auto search, pre-registration, message templates, radiology workflows, and referral capture and insurance plan networks.
 
7. Adheres to service specialized workflows for multiple specialty departments. Follows protocols built in Epic and documented practices scheduling requirements.
 
8. Responsible for accurately documenting appointment information and notifying the patient of information critical to their visit.
 
9. Drives and supports the RUSH revenue cycle by minimizing potential financial risk of patient accounts through patient insurance registration activities. This includes but is not limited to discussing the patient&rsquo;s financial responsibility for their upcoming visit, outstanding balances, and referral requirements based on Rush contracts.
 
10. Effectively completes point of service collections over the phone using secure payment processing systems via multiple payment options, such as credit/debit cards and/or payment plans.
 
11. Maintains a high level of understanding and acts as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and the billing procedures of Rush University.
 
12. Exhibits sensitivity to patient health information and protects confidentiality. Always maintains privacy for patient and employee information.
 
13. Enhances the reputation of the RUSH Access Center by fostering ownership and personal responsibility for exceeding patient service expectations through accountability for actions and decisions setting a positive example to peers, coworkers, departments and patients.
 
14. Promotes a positive and productive environment, supporting teamwork and communication.
 
15. Works cooperatively in a team environment and supports a flexible structure to ensure the success of the RUSH Access Center.
 
16. Utilizes customer service skills to exceed the patient&rsquo;s needs.
 
17. Performs other duties as assigned. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Access Specialist 1

Morrison Healthcare

<div>Salary: 75,000 - 80,000 / year based on experience
Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training
Pay Grade: [[payGrade_obj]] 
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.<div><div><div><h2 class="jobSectionHeader">
Job Summary</h2>
</div><div><div>As a Bench Patient Services Manager, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
Associate degree with one (1) year of foodservice experience or bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div>
Apply to Morrison Healthcare today!
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Associates at Morrison Healthcare are offered many fantastic benefits. 
<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. 
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace. 
Req ID: 1516208
Morrison Healthcare
AMY S MILLER
[[req_classification]]</div>

PATIENT FOOD SERVICES MANAGER - BENCH

First Chicago Insurance Company

<div>
 
 We are seeking Claims Call Center Specialists for our growing insurance company!
 
 
 
 The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
 
 
 
 What is it like to be a Claims Call Center Specialist?
 
 
 
 As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
 
 
 Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Record accident facts as reported by insured's and/or claimants
 </li>
 <li>
 Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
 </li>
 <li>
 Assist adjusters by directing customers through the claims process and answering claims related questions
 </li>
 <li>
 Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
 </li>
 <li>
 Contribute to maintaining call volume commensurate with unit objectives
 </li>
 <li>
 Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
 </li>
 <li>
 Work on special projects as directed
 
 
 </li>
 </ul>
 
 Qualifications Required
 
 
 
 <ul>
 <li>
 Excellent phone communication skills.
 </li>
 <li>
 Solid organizational and interpersonal skills
 </li>
 <li>
 Good typing/data entry skills (min. 30 wpm)
 </li>
 <li>
 Good PC skills
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 High School Diploma or Equivalent
 </li>
 <li>
 Prior customer service experience
 </li>
 <li>
 Insurance experience is a plus!
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Commitment to your Training &amp; Development
 </li>
 <li>
 Medical and Dental and Vision Reimbursement
 </li>
 <li>
 Short Term Disability/Long Term Disability
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Telemedicine Benefit
 </li>
 <li>
 401k with a generous company match
 </li>
 <li>
 Paid Time Off and Paid Holidays
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Wellness Program
 </li>
 <li>
 Fun company sponsored events
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 Estimated Compensation Range: $15/hr-$16/hr*
 
 
 <ul>
 <li>
 Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
 
 
 </li>
 </ul>
 
 
 Job Posted by ApplicantPro
 
 
</div>

Entry Level Part-time Claims Call Center Specialist

<div>Req ID: 367706
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).
Job Description 
<ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul> 
Minimum Requirements<div> 
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul> 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</div> 
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Call Center Analyst

Newberry Library

<div>TO APPLY: Interested candidates should attach a cover letter and resume/CV, both as PDF Documents, to their application in the Newberry Career Center. Applications sent without both a resume and cover letter will not be considered. To be considered for this role, applicants must be authorized to work in the United States without sponsorship. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable to apply for a job on this site as a result of your disability. You can request reasonable accommodations by email.<div>
SUMMARY: Reporting to the Associate Director of the D&rsquo;Arcy McNickle Center, the Tribal Outreach Coordinator will coordinate and administer activities within the Mellon Implementation grant, &ldquo;Expanding Indigenous Access and Stewardship at the Newberry Library&rdquo; (2026-2030) and support the McNickle Center&rsquo;s work as a meeting ground for research and collaboration with Native communities.</div><div></div><div> 
The Mellon-funded Implementation grant is a five-year community-driven initiative that centers Indigenous voices, builds lasting relationships, and creates accessible, sustainable pathways to Indigenous histories and knowledge. Building on a 2020&ndash;2023 Mellon-funded planning grant and larger institutional initiatives, the project will fund community-led research, digitization, and training&mdash;ensuring that American Indian and Alaska Native nations have greater access to and control over the presentation of historical materials that contain their histories and knowledge.</div><div></div><div> 
RESPONSIBILITIES:</div><div><ul><li>
Schedule, administer, and coordinate grant-related meetings and events, including internal meetings, tribal visits, onsite trainings, and conference attendance;</li><li>
Book travel and arrange catering for all grant related meetings and events;</li><li>
Attend all grant events, including occasional travel for conferences and tribal visits;</li><li>
Process invoices, cash reports, and check requests to ensure tribal partners are compensated in a timely manner;</li><li>
Assist with outreach to and communication with tribal nations;</li><li>
Assist with communication between tribal nations, McNickle Center Staff, and staff in Collection and Library Services;</li><li>
Assist with the ongoing survey of the Newberry&rsquo;s collection to identify culturally sensitive materials, outdated terminology/racial slurs, priorities for digitization, and opportunities to increase searchability;</li><li>
Assist with preparing publicity and print materials, including email publicity, brochures, flyers, and website calendar entries, related to the grant;</li><li>
 Monitor and respond to incoming phone and email inquiries related to the grant, triaging or referring questions as appropriate</li><li>
Perform all other tasks or activities as needed to achieve goals related to the grant project.</li></ul></div><div></div><div> 
QUALIFICATIONS:</div><div><ul><li>
Bachelor&rsquo;s degree required; a background in Native American and Indigenous studies preferred;</li><li>
Experience working with tribal nations, and/or other Indigenous communities required;</li><li>
Commitment to collaborating and building reciprocal relationships with Indigenous communities;</li><li>
Strong organizational skills and attention to detail;</li><li>
Exceptional written and oral communications skills;</li><li>
Strong computer skills, experience with Microsoft Office Suite, social media savvy;</li><li>
Experience with basic financial processing skills such as tracking expenses, preparing payment requests, and reviewing invoices for accuracy</li><li>
Ability to work on multiple projects simultaneously;</li><li>
Ability to work collaboratively in a cordial and professional manner with diverse populations;</li><li>
Self-motivated; ability to work independently on planned projects and goals;</li></ul></div><div></div><div> 
SCHEDULE: This is a full-time, non-exempt position, working 35 hours a week, with normal hours generally from 9:00 AM-5:00 PM, Monday through Friday. Work outside of these hours may be required. Remote work may be available in accordance with Library policy; however, the position requires regular onsite presence and is required to be onsite for all in-person activities. This position is grant-funded with a term ending in December 2030 or as funding allows.</div><div></div><div> 
BENEFITS: For more information, please see the &quot;What We Offer&quot; section on the Newberry Careers page.</div><div></div><div> 
THE NEWBERRY LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER.</div><div>
For more information, please see the Newberry Careers page (https://www.newberry.org/careers).</div></div>

Tribal Outreach Coordinator

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