case manager

associate client success manager Jobs in Chicago

associate client success manager

call center analyst

call center associate_ on-site Jobs in Chicago

call center associate_ on-site

case manager act

call center associate on site

KeyBank

<div><p><b>Location:</b></p>
4910 Tiedeman Road, Brooklyn Ohio<p></p><p><b>
Department:</b> Contact Center Technology<br>
<b>Experience:</b> 4+ years</p><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
KeyBank is seeking a <b>Lead AI Engineer</b> to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.</p><p>
Unlike a traditional technical lead role, this position is deeply focused on <b>hands-on AI engineering and solution delivery</b>. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.</p><p>
The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.</li><li>
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.</li><li>
Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.</li><li>
Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.</li><li>
Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.</li><li>
Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.</li><li>
Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.</li><li>
Provide technical mentorship and code review support while contributing directly to development efforts.</li><li>
Establish engineering best practices for AI solution development, testing, deployment, and observability.</li><li>
Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.</li><li>
Ensure solutions comply with security and regulatory requirements (PII / PCI).</li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h3><ul><li>
4+ years of software engineering experience, including 2+ years as a <b>Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role</b>.</li><li>
Strong hands-on experience building and deploying AI-powered applications and services.</li><li>
Strong, hands-on experience with Node.js / TypeScript.</li><li>
Proven experience designing and delivering cloud-native solutions on GCP.</li><li>
Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.</li><li>
Solid understanding of microservices architecture, APIs, and distributed systems.</li><li>
Hands-on Kubernetes experience, including GKE cluster setup and platform operations.</li><li>
Experience with IVR, voice bots, conversational AI, or contact center technologies.</li><li>
Strong collaboration skills across engineering, product, and operations teams.</li><li>
Excellent technical judgment, communication, and problem-solving skills.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).</li><li>
Experience developing AI agents, orchestration workflows, and multi-agent solutions.</li><li>
Knowledge of voice flows, call routing, containment, and agent escalation.</li><li>
Experience working in regulated or financial services environments.</li><li>
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.</li><li>
Experience working in Agile delivery models at enterprise scale.</li><li>
Demonstrated experience with Agentic &quot;Vibe Coding&quot; &mdash; rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.</li></ul><p></p><p><i>
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.</i></p><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 09/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Remote</div>

Lead AI Engineer

RR Donnelley

<div><b>Company Description</b><p><br>
RRD provides marketing, packaging, print, and business services to the world&rsquo;s most respected brands. The company&rsquo;s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.</p><b><br>
Job Description</b><p><b><br>
Schedule: Monday - Friday 10:30am-7:30pm</b></p><p>
This Facilities Associate position is responsible for handling all day-to-day facilities issues including direct liaison with clients, vendors, security and building management as well as maintaining the overall integrity and operational functionality of the office, including aesthetics.</p><p><b>
Job duties</b></p><p>
(* denotes an &ldquo;essential function&rdquo;)</p><ul><li><ul><li>Perform regular inspections of the client space (doors, furniture and fixtures) and escalate to relevant vendors for resolution</li><li>Respond to employee facility related requests &ndash; temperature, parking, etc.</li><li>Coordinate with Building Management on any issues relating to janitorial services, security, parking, etc.</li></ul></li><li>
 Support emergency evacuation plans/fire drills</li><li>
 Interact with vendors for vending machines, coffee service, Life Safety Equipment, day porter, and other facility related services</li><li>
 Obtain working knowledge on thermostats, HVAC controls, Fire Controls, Security alarm system</li><li><ul><li>Coordinate minor moves</li><li>Coordinate furniture orders/minor furniture changes</li><li>Manage building access/badges and internal keys</li><li>Coordinate onboarding and offboarding of client staff</li><li>Assist Account Manager/Facilities Manager with overall maintenance of offices and ad hoc/special administrative projects in support of client initiatives</li><li>Work with manager to update Site Procedures Manual</li><li>Set tone for the environment by maintaining a positive personality, sense of urgency, independent thinking, self starting and high-spirited &ldquo;can-do&rdquo; disposition</li></ul></li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum of 1 year of work experience in the area field of facilities, property management or building operations</li><li>
High School diploma or GED required</li><li>
Strong written and verbal skills</li><li>
Proven customer service skillset</li><li>
 Experience with Microsoft Office (Word, PowerPoint and Excel), including Outlook email and calendar</li><li>
Experience in navigating a high-profile, high-paced environment</li><li>
Ability to problem solve, rationalize and mitigate/manage obstacles presented</li><li>
Self starter, task-oriented leader</li><li>
Ability to work overtime as needed</li><li>
Ability to handle sensitive and/or confidential information</li><li>
Proven ability to multi-task, meet deadlines and complete projects in a timely manner</li><li>
Demonstrate initiative and proactive thinking</li><li>
Ability to work well with others in a team atmosphere</li><li>
Maintain a professional appearance and high level customer service mindset at all times</li><li>
Ability to commit and adhere to all client values, principles and procedures</li></ul><br>
<b>
Additional Information</b><p><br>
The salary range for this role at the noted RRD location is $20.53 - $28.70 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD&rsquo;s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.</p><p>
#LI-MY1</p><p>
#Li-onsite</p><div></div><p>
RRD is an Equal Opportunity Employer, including disability/veterans</p>
<p>
At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.</p>
<p>
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.</p></div>

Office Facilities Associate

Akicita Federal

<div><div>Akicita Federal is hiring Medical Coders to support accurate and compliant clinical documentation for the Department of Veterans Affairs at the Edward Hines Jr. VA Hospital in Hines, IL. In this role, you will play a critical part in ensuring Veterans receive proper care by translating clinical encounters into precise medical codes that drive reimbursement, reporting, and continuity of care. This is an on-site position supporting one of the VA's major medical centers in the Chicagoland area.</div><div></div><ul><li><br>
Review and analyze clinical documentation from physician notes, operative reports, discharge summaries, and other health records to assign accurate diagnosis and procedure codes</li><li>Apply ICD-10-CM, CPT, and HCPCS coding guidelines to inpatient and/or outpatient encounters in compliance with VA and federal coding standards</li><li>Query providers as needed to clarify documentation deficiencies or ambiguities that impact code assignment</li><li>Ensure coded data supports proper DRG or APC assignment, sequencing, and compliance with official coding guidelines</li><li>Maintain productivity and quality benchmarks aligned with VA Medical Center expectations and coding audits</li><li>Safeguard patient privacy and handle sensitive Veterans' health information in accordance with HIPAA and VA privacy policies</li><li>Collaborate with Health Information Management staff and clinical teams to support coding accuracy and documentation improvement initiatives</li></ul>
<ul><li>Demonstrated experience in medical coding, including proficiency with ICD-10-CM and CPT/HCPCS code sets</li><li>Working knowledge of official coding guidelines (AHA Coding Clinic, AMA CPT guidelines) and compliance standards</li><li>Ability to work on-site at the Edward Hines Jr. VA Hospital in Hines, IL</li><li>Ability to handle and protect sensitive federal health records in accordance with HIPAA and VA information security requirements</li><li>Familiarity with electronic health record (EHR) systems used in a hospital or clinical setting</li></ul><div>
What sets candidates apart:</div><ul><li>Active AHIMA or AAPC certification (e.g., RHIT, RHIA, CCS, CPC, COC) is strongly preferred</li><li>Prior coding experience within a VA, DoD, or other federal healthcare environment</li><li>Experience with inpatient DRG coding and/or outpatient facility coding in a high-volume academic or medical center setting</li><li>Familiarity with VA's VistA or CPRS electronic health record platforms</li><li>Background in clinical documentation improvement (CDI) programs or provider query processes</li></ul><div></div><div><br>
About Akicita FederalAkicita Federal is a Native American-owned federal contractor delivering healthcare, clinical, IT, and program-support services across the Indian Health Service, the Department of Veterans Affairs, and other federal agencies. We hire the people who do the work &mdash; clinicians, analysts, engineers, support staff &mdash; and we treat them like the professionals they are.</div><div>
Equal Opportunity EmployerAkicita Federal is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Akicita Federal complies with the Indian Preference provisions of the Indian Self-Determination and Education Assistance Act (P.L. 93-638) where applicable.</div></div>

Medical Coders

Rush University Medical Center

<p></p><div><p><b>Location: </b>Chicago, Illinois
</p><p><b>Business Unit: </b>Rush Medical Center
</p><p><b>Hospital: </b>Rush University Medical Center
</p><p><b>Department: </b>RUSH Supply Chain RUMC Staff
</p><p><b>Work Type: </b>Full Time (Total FTE between 0.9 and 1.0)
</p><p><b>Shift: Shift 1
</b></p><p><b>Work Schedule: </b>8 Hr (6:00:00 AM - 2:30:00 PM)
</p><p><b>Rush offers exceptional rewards and benefits learn more at our </b>Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
</p><p><b>Pay Range: </b>$20.19 - $31.80 per hour
<br>
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
</p><p><b>Summary:
</b><br>
The Shared Service Sr. Inventory Control Analyst maintains Inventory Quality Control and Logistics Management in all assigned areas, which can be inclusive of acute, non-acute and lab locations. This role involves the planning, physical build, and sustainment of 2-Bin and Par Ex inventory locations across the organization. Depending on assigned locations, A Shared Service Sr. Inventory Control Analyst may also be responsible for all replenishment activities. Working in close partnership with the Supply Chain&rsquo;s Automation, Purchasing and Sourcing teams to collaborate with internal and external partners on a wide range of tasks, while executing operational business goals and meeting clinical standards of care. The responsibilities listed below are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
</p><p><b>Responsibilities </b>:
</p><p></p><ul><li>Work alongside acute, non-acute, and lab clinicians to design and implement a 2-Bin or Par Ex inventory management model.
</li><li>Partner with Automation, IT, Par Excellence and Transformation teams on clinical site projects.
</li><li>Procure appropriate bin sizes, label color, scale types and shelving units for supply location build.
</li><li>Assist with the replenishment process at assigned 2-Bin and Par Ex commodity and specialty supply locations.
</li><li>Utilize information systems to extrapolate, record and track requisitions and purchase orders from point of issue through receipt and invoice payment.
</li><li>Perform assigned 2-Bin and Par Ex supply locations&rsquo; physical organization and systemic adjustments as it relates to item additions, conversions, deletions and par levels.
</li><li>Recognize 2-Bin and Par Ex locations&rsquo; supply trends and make educated decisions to ensure appropriate inventory levels are available.
</li><li>Compose internal and evaluate external data reports to help determine item demands and avoid supply disruptions.
</li><li>Use data sources and Microsoft applications to present findings and communicate recommendations.
</li><li>Assist in the management of item backorder status, order error reconciliation, product disposition, recall notice and substitution option.
</li><li>Make inquiries, escalate concerns and solicit responses on a variety of scenarios involving AU application, item status, Link number assignment, order expedition, substitution option, pricing reconciliation, RGA, sample request and UOM discrepancy to the appropriate coordinating areas including Finance, Purchasing, Shared Services, Sourcing and Patient Care teams.
</li><li>Establish and maintain professional relationships with Shared Services&rsquo; peers, RUMG clinical teams, preferred distributors and vendor representatives.
</li><li>Attend daily team huddles and weekly inventory meetings.
</li><li>Train Inventory Control Analysts and provide PTO coverage.
</li><li>Travel to multiple clinical off-site locations via personal vehicle and/or operating company vehicle.
</li></ul><p></p><p><b>Required Job Qualifications:
</b></p><ul><li>High school degree or equivalent.
</li><li>Four years of experience in related healthcare or service industry field required.
</li><li>Proficient with using Microsoft Office applications.
</li><li>Strong communication and organizational skills.
</li><li>Ability to communicate effectively and exhibit good oral and written skills.
</li><li>Ability to plan daily personal time management and long-term strategies through fiscal budget year activities.
</li><li>Ability to analyze, compose and articulate business opportunities and recommend best proactive outcomes for clinical site location Inventory.
</li><li>Prior experience with data inquiry, data entry and P.C. operations. Requires sound math and inquisitive skills resolving system[s] and inventory related issues.
</li>Proof of state issued driving license and inquiry of driving record.<br>
<li>
</li></ul><p><br>
<b>Preferred Job Qualifications:<br>
</b><br>
</p>Associates degree, or higher preferred<br>
<ul><li>
</li></ul><p><br>
<b>Physical Demands:
</b><br>
Must be able to lift 50 or more pounds, standing/walking long periods of time.
</p><p></p><p>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div>

Shared Services Senior Inventory Analyst

Fitch Group

<p></p><div><div><div><div><div><b>Requisition ID: </b>50386
</div></div></div></div><div><div><div><div><b>Business Unit: </b>Fitch Group
</div></div></div></div><div><div><div><div><b>Category: </b>Information Technology
</div></div></div></div><div><div><div><div><b>Location:
</b>Chicago, IL, US
</div></div></div></div><div><div><div><div><b>Date Posted: </b>Jul 30, 2026
</div></div></div></div><div></div><div><div><div><div><div><b>Fitch Group is currently seeking a Delivery Practice Owner based out of our </b><b>Chicago office</b></div>
<div><b>
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group&rsquo;s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world&rsquo;s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.</b></div>
<p>
The Delivery Owner, Associate Director is a squad-facing role and leader within the Delivery Management track of Technology &amp; Data Delivery Enablement, enabling predictable delivery for an Agile squad(s). This role ensures predictable execution, proactive dependency management, and continuous evolution of ways of working. While evolving beyond traditional Scrum Master responsibilities, this role remains deeply rooted in Agile values with coaching at its core.</p>
<p>
This position operates within a culture of agility, accountability, delivery excellence, and continuous improvement. It ensures delivery among an Agile squad(s) and drives the integration of AI-enabled practices into the delivery process . Accountable for squad delivery metrics, predictability, and throughput.
</p><p>As a senior practitioner, this role makes significant contributions Communities of Practice, partners with senior leaders in the chapter to help establish enterprise-wide delivery standards, mentors delivery practitioners, and drives strategic initiatives that elevate delivery maturity and capability at scale.</p>
<p><b>
What We Offer</b></p>
<ul><li><b>Direct impact:</b> Enable delivery outcomes for complex, high-visibility initiatives</li>
<li><b>Modern practices:</b> Drive Agile-based delivery management evolution, including AI-enabled workflows grounded in Agile principles</li>
<li><b>Collaborative environment:</b> Partner with Tribe Leads, Technical Owners, Product, Engineering, Data, Finance, and Business sponsors</li>
<li><b>Community engagement:</b> Lead initiatives in the Delivery Center of Excellence and Communities of Practice through coaching and mentorship</li>
<li><b>Growth and development:</b> Leadership exposure, people leadership opportunities, and ability to develop practitioners</li></ul><br>
<div></div>
<p><b>
We'll Count on You To</b></p>
<p><b>End-to-End Squad Delivery</b></p>
<ul><li>Enable delivery outcomes for your squad ensure predictable execution and high-quality delivery
</li><li>Ensure definition of ready/done and release criteria are consistently applied</li>
<li>Conduct requirements and acceptance criteria analysis, and identify and manage dependencies with other teams</li>
<li>Maintain squad-level accountability, modeling best practices within your assigned squad</li>
<li>Ensure squad meets delivery commitments; drive predictability, throughput, and quality metrics</li>
<li>Facilitate strategic decisions and trade-offs with colleagues and senior leadership</li>
<li>Create transparency in delivery health; provide honest assessments and escalate risks with options and solutions</li>
<li>Mentor Delivery Owners through coaching and Agile leadership</li><br>
</ul>
<div></div><p><b>AI Enablement and Modern Practices</b></p>
<ul><li>Drive adoption of AI-enabled delivery practices; mentor other Delivery Owners on AI tool utilization</li>
<li>Identify and pilot new AI capabilities; share learnings with the Agile Delivery Center of Excellence</li>
<li>Champion AI literacy and responsible AI use within delivery management</li>
<li>Share learnings with peers and contribute to delivery practice evolution</li></ul><br>
<div></div>
<p><b>
Operating Model and Enablement</b></p>
<ul><li>Enable squad-level delivery rituals, escalation protocols, and forums rooted in Agile principles</li>
<li>Drive evidence-based planning and forecasting at a squad level</li>
<li>Keep roadmaps, backlogs, capacity plans, and forecasts synchronized and actionable</li>
<li>Lead retrospectives that identify systemic improvements; drive cross-squad improvement initiatives</li>
<li>Model accountability by owning delivery outcomes and transparently communicating status and risks</li>
</ul><p><b>Continuous Improvement and Evolution</b></p>
<ul><li>Coach squad members on flow, predictability, and metrics; leverage modern practices to accelerate delivery</li>
<li>Foster a culture of experimentation and continuous improvement</li>
</ul><p><b>Center of Excellence Contribution</b></p>
<ul><li>Lead initiatives within the Agile Delivery Center of Excellence</li>
<li>Develop delivery standards, playbooks, and best practices</li>
<li>Share innovations across the organization</li>
<li>Contribute to training programs and capability-building initiatives</li>
</ul>
<p></p><p><b>What You Need to Have</b></p>
<ul><li>Bachelor's degree in Business, Technology, or related field; or equivalent experience</li>
<li>6-8 years in Agile delivery, with 3+ years as Delivery Owner or Scrum Master</li>
<li>Certified Scrum Master (CSM) and Certified Scrum Professional (CSP) or equivalent</li>
<li>Proven track record delivering complex initiatives with measurable outcomes</li>
<li>Demonstrated experience mentoring delivery practitioners</li>
<li>Strong executive communication and stakeholder management skills</li>
</ul>
<p></p><p><b>What Would Make You Stand Out</b></p>
<ul><li>Multiple advanced Agile certifications (CSP, SAFe, Kanban)</li>
<li>Experience leading delivery transformation or AI enablement initiatives</li>
<li>Background establishing delivery standards or leading Communities of Practice</li>
<li>Experience in financial services or regulated industries</li></ul><br>
<div></div>
<div><b>
Why Fitch?</b></div>
<div>
At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.</div>
<div>
Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.</div>
<div>
We are building incredible things at Fitch and we invite you to join us on our journey.</div>
<div>
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.</div>
<div>
For more information please visit our websites</div><br>
<div></div>
<div>
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch&rsquo;s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.</div>
<div>
Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.</div>
<div><b>
FOR CHICAGO ROLES ONLY: </b>Expected base pay rates for the role will be between $140,000 and $160,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch&rsquo;s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.</div><br>
<div></div>
<div>
#LI-Group #LI-Hybrid #LI-JO</div></div></div></div></div></div><p></p>

Delivery Practice Owner, Associate Director

<p></p><div><p><b>Location: </b>Chicago, Illinois
</p><p><b>Business Unit: </b>Rush Medical Center
</p><p><b>Hospital: </b>Rush University Medical Center
</p><p><b>Department: </b>Research Computing
</p><p><b>Work Type: </b>Full Time Remote (Total FTE between 0.9 and 1.0)
</p><p><b>Shift: Shift 1
</b></p><p><b>Work Schedule: </b>8 Hr (8:00:00 AM - 5:00:00 PM)
</p><p><b>Rush offers exceptional rewards and benefits learn more at our </b>Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
</p><p><b>Pay Range: </b>$34.61 - $51.57 per hour
<br>
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
</p><p>Summary:
<br>
The Analyst will support the research, clinical, quality improvement, and business data analysis needs of Rush University Medical Center. The Analyst will assist clinical faculty and Principal Investigators to identify and gather necessary data that span operational through research needs and will build databases to permit queries. The analyst will have a direct reporting relationship to the Knowledge Management Team, Medical Director, and Chief Analytics Officer, who are the subject matter experts in data access and research data requests. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
</p><div>Other information:
<br>
Required Job Qualifications:
<br>
<ul><li>Master's degree in information science, computer science, epidemiology, biostatistics, or equivalent technical experience.
</li><li>Strong analytic, issue resolution, and facilitation skills.
</li><li>Demonstrated proficiency writing SQL stored procedures or queries.
</li><li>Able to present complex information in an understandable and compelling manner.
</li><li>Able to prioritize and multi-task to manage expectations of multiple stakeholders.
</li><li>Able to deliver high quality, timely work product with significant autonomy.
</li><li>Effectively adapts to rapid changes in project or data requirements and changing directions.
</li><li>Strong written and verbal communication.
</li><li>Effective interpersonal and teamwork skills.
</li><li>Expertise with data and analytics tools.
</li><li>Experience querying and analyzing data with SQL programming language or equivalent tools.
</li></ul><br>
Preferred Job Qualifications:
<br>
<ul><li>At least three years of experience in statistical software (e.g. SAS or R), with data science experience.
</li><li>Some experience in the health care setting.
</li><li>Familiarity with healthcare industry or healthcare information systems.
</li><li>Experience with Epic.
</li><li>Experience with financial /claims data.<br>
</li></ul></div><div>Responsibilities:
<br>
<ul><li>Gather business/data requirements from clinical faculty and Principal Investigators and collaborate on the best way to design studies or to build study cohorts based on the Analyst's knowledge of available systems. Acts as interface between clinical experts and IT to determine feasibility, timelines, and cost of date requests.
</li><li>Uses third party software tools and research data warehouse in development of queries and visualizations. Creates research data marts using the enterprise IT architecture.
</li><li>Serves as representative for the KM Team on committees and initiatives that involve multi-site studies to facilitate IT and research informatics collaborations.
</li><li>Participates in analytics-based projects that leverage data collected from electronic medical records to measure and predict patient outcomes.
</li><li>Works with statisticians and mathematicians to design predictive models using statistical and machine learning methods that will predict patient outcomes.
</li><li>Develops analytic data sets for research and operations and uses statistical software (SAS or R) to analyze data sets as requested by departmental faculty.
</li><li>Produces reports that facilitate evidence-based clinical and financial decisions.
</li><li>Works with CRIO/CMIO/Knowledge Management team to develop new data queries and toolsets.
</li><li>Member of the IT business intelligence/knowledge management team at Rush. Maintains peer relationship and collaborative knowledge exchange with IT counterparts.
</li></ul></div><p>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p></div>

Clinical Data Analyst

Advocate Aurora Health

<div><p><b>It's More Than a Job, It's a Calling!</b></p><p><b>
Position: Maintenance Trades Specialist II - HVAC</b></p><p><b>
Location: IL Masonic Medical Center; Chicago, IL. - Northside Neighborhood</b></p><p><b>
Full Time; 1st Shift</b></p><p><b>
~Tuesday-Friday 7am-3:30pm, &amp; Saturday 3pm-11:30pm</b></p><p></p><p><b>
Major Responsibilities:</b></p><ul><li>
Conducts preventive maintenance tasks and repairs on basic facility systems and documents tasks through the computerized maintenance system.</li><li>
Assists in evaluating and troubleshooting basic building system failures and performs repairs as directed.</li><li>
Operates and monitors and maintains basic Utility System Infrastructure.</li><li>
Assist in maintaining fire alarm and fire protection systems.</li><li>
Supports the installation of building hardware, electrical devices, and wall finishes under supervision.</li><li>
Maintains preventive maintenance records and equipment repair files for compliance.</li><li>
Reads blueprints, Life Safety drawings and maintenance manuals to gain knowledge needed to complete assignments.</li></ul><p><b>
Licensure, Registration, and/or Certification Required:</b></p><ul><li>
Advanced training beyond High School that includes the completion of technical training.</li><li>
Valid Driver&rsquo;s License</li></ul><p><b>
Education Required:</b></p><ul><li>
High school diploma or GED equivalent</li></ul><p><b>
Experience Required:</b></p><ul><li>
2-4 Years of Experience in relatable industrial/trades maintenance or operations.</li></ul><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><ul><li>
Works within clearly defined standard operating procedures.
</li><li>Intermediate level computer skills in using systems such as CMMS, Microsoft Office, Building Automation Systems.</li><li>
Good communication (written and verbal) and interpersonal skills.</li><li>
Ability to work with minimal oversight with intermediate level technical skills in facility maintenance.
</li></ul><p><b>Physical Requirements and Working Conditions:</b></p><ul><li>
Works required shifts and participates in on-call duty to provide 24/7 coverage.</li><li>
Must be able to sit, stand, walk, lift, squat, bend, crawl, reach above shoulders, and twist frequently throughout the workday.</li><li>
Must be able to lift up to 15 lbs. from floor to overhead, lift up to 50 lbs. from floor to chest-level, lift and carry up to 50 lbs. at waist height a reasonable distance.</li><li>
Must be able to push/pull with 50 lbs. of force.</li><li>
Exposure to electrical and mechanical hazards and therefore knowledge of safety precautions.</li><li>
Position requires travel. May be exposed to road/weather hazards.</li><li>
Operates all equipment necessary to perform the job.</li></ul><p></p><p><b>
Preferred Job Requirements:</b></p><ul><li>
Recognized community college/tech school trade certificate experience or completion of a recognized community college program.</li><li>
Trade/Tech School Trades Certificate or trades or industry recognized certification/license requiring Continuing Education Units or periodic renewal to maintain.</li><li>
2+ Years of Experience in relatable industrial/trades maintenance or operations.</li></ul><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p></div>

Maintenance Trades Specialist II - HVAC

Explore 205+ Call center associate on site in Chicago this August. Find roles across top companies and apply now to boost your career.