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customer care specialist

customer service specialist

Sphera

<div>Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
Key Requirements:<ul><li>
U.S. Citizen</li><li>
Ability to verify U.S. employment eligibility using Form I-9</li><li>
Ability to obtain and maintain a U.S. Government security clearance and Common Access Card</li><li>
A degree in Computer Science, Information Technology, related Environmental Degree or equivalent in lieu of experience qualification</li><li>
A minimum of 3+ years of work experience in customer support related field</li><li>
Data Analysis, Advanced MS Excel, Jaspersoft and others</li><li>
Ability pass a drug test</li><li>
Six-month trial/probationary period may be required.</li></ul>
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the levels of knowledge, skill, and/or ability necessary to perform the job at acceptable standards.<ul><li>
Sphera HMMS Suite, government process, and/or environmental management experience a plus</li></ul><ul><li>
Knowledge of Edge and Chrome</li><li>
Government Web-based application experience</li><li>
Effective written and verbal communication skills to deliver world-class customer support
</li><li>Advanced listening skills and customer service attitude with the ability to show sensitivity to user&rsquo;s questions and requests
</li><li>Ability to manage time and workflow to meet service levels and priorities
</li><li>Ability to set and manage client expectations
</li><li>A self-starter who is results-oriented and able to operate effectively within a team environment
</li><li>Sound judgment, analysis skills
</li><li>Strong inter-personal skills
</li><li>Must be willing to Travel and Present at Forums/Conventions or other Sphera or Government hosted events</li></ul>
Major Duties:<ul><li>
Answer Customer Care issues received via telephone, email or the Sphera Customer Network (SCN), Government provided ServiceNow tool</li><li>
Use customer support tools (SalesLogix, Azure Dev Ops) and other applications and files to create, update, troubleshoot, test, process, and maintain customer raised issues, while keeping tickets within workflow parameters and established SLA&rsquo;s (Service Level Agreements).
</li><li>Provides functional and technical assistance to customers for HMMS Suite</li><li>
Responds to customer requests within stated guidelines and contractual Service Level Agreements.
</li><li>Research and recommend known technical &amp; functional solutions to customers, develop workarounds and in some cases solutions for resolution.
</li><li>Provides consistent and timely status updates to customer issues.
</li><li>Contributes to the technical knowledge base.
</li><li>Demonstrates a consistent and positive customer support orientation.
</li><li>Participates in Application Support initiatives.
</li><li>Performing ongoing duties or special projects involving segments of much larger projects and collecting pertinent information or data and identifying obvious trends or customer deviations in standard practices.</li><li>
All other assigned project(s)
</li><li>Other duties as assigned</li></ul>
Specific Job Duties:<ul><li>
Have a working knowledge of Sphera&rsquo;s HMMS Suite application. Resolve customer problems with application error messages, templates, and guide customers with use of application help and show-me functions.</li><li>
Be effective in customer problem solving. Have excellent customer communication, telephone and computer skills including Microsoft Office and e-mail, Internet Explorer. Coordinate work with software developers, QA and project teams in solving application software problems.</li></ul>
Client Services Capabilities:<ul><li>
Strong customer service orientation</li><li>
Ability to learn client specific processes, terminology, systems, and unique requirements by various business groups.</li><li>
Sense of urgency due to cross functional and fast-moving nature of operations, Big picture thinking, prioritization (comfortable with multi-tasking)</li><li>
Ability to work independently as well as cross-functionally, with technical and non-technical stakeholders.</li></ul>
Working Conditions:
Work is generally performed inside an office environment.
Training:
The specialist may be required to complete training courses identified by Sphera and/or the government site as essential to job performance and may include (but not limited to) the following:<ul><li>
HMMS Administration (taught by Sphera)</li><li>
Issue Point/Receiving Training (taught by Sphera)</li><li>
Waste Generators/Managers (taught by Sphera)</li><li>
Adhoc Tool Training (taught by Sphera)</li><li>
Hazardous Material Handler Training</li><li>
Sphera Corporation Training</li><li>
Government Required Training</li></ul>
Pay:
$42,000.00 - $66,000.00
Commensurate with relevant qualifications and experience
Benefits:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account</li><li>
Flexible Spending Account</li><li>
401(k) Retirement Plan with Company Match</li><li>
Life and Disability Insurance</li><li>
Critical Illness Insurance</li><li>
Accident Insurance</li><li>
Hospital Indemnity Insurance</li><li>
Paid Time Off and Holidays</li><li>
Flexible Working Schedule</li></ul>
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, or any other legally protected status.
If you require a reasonable accommodation for a disability during the application or recruiting process, please email us at accommodations@sphera.com to make your request. To help us best respond, please include your name and the position you are applying for in your message.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.</div>

HMMS Customer Care Specialist II

NielsenIQ

<div>Company Description 
R26_0006595
We are seeking a dedicated and dynamic individual to join our corporate headquarters team as a Customer Service and Executive Support Specialist. This role is pivotal in ensuring exceptional customer service, engaging visitor experiences, and providing comprehensive support to our executive team. The ideal candidate will possess strong collaboration skills and a passion for delivering outstanding service.
This is a onsite position for anyone currently living in the Chicago, IL area.
Work schedule: 7:30 am to 4:00 pm. 30 minute lunch. Must have flexible hours if need changes, 40 hours per week, evenings as needed travel as needed but rare. 
Job Description 
<ul><li>
Customer Service Excellence: Provide top-tier customer service to clients, partners, and visitors, ensuring all interactions are handled professionally and efficiently.</li><li>
Visitor Engagement: Greet and assist visitors, ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.</li><li>
Executive Support: Assist executives with scheduling, travel arrangements, meeting coordination, and other administrative tasks. Ensure executives are well-prepared for meetings and events.</li><li>
Collaboration: Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.</li><li>
Problem Solving: Address and resolve customer inquiries and issues promptly. Escalate complex issues to appropriate departments when necessary.</li><li>
Administrative Duties: Manage office supplies, handle correspondence, and maintain organized records. Support office management tasks as needed.</li><li>
Financial Management: Assist with budgeting, expense tracking, PO filing and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.</li><li>
Tactical and Hands-On Work: Meeting set ups and break downs including chairs, tables, flip charts, food coordination, clean up, etc. Provide on-site facility support such as photographing office details, purchasing and neatly stocking office and pantry supplies, providing signage support, etc. Perform other hands-on tasks, inspections and filing work orders to ensure the office runs smoothly.</li></ul> 

Qualifications 
<ul><li>
Experience: Minimum of 3 years in a customer service, executive support, or administrative role, preferably in a corporate setting.</li><li>
Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and financial management software.</li><li>
Attributes: Professional demeanor, proactive attitude, and a team player. Ability to handle confidential information with discretion.</li><li>
Education: Bachelor&rsquo;s degree in Business Administration, Finance, Communications, or a related field preferred.</li></ul> 

Additional Information 
This role has a market-competitive salary with an anticipated base compensation of the following range: $40,000 - $50,000. Actual salaries will vary depending on a candidate&rsquo;s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.<ul><li>
Comprehensive healthcare plan (medical, Rx, dental, and vision).</li><li>
Flexible spending accounts and a Health Savings Account (including company contributions).</li><li>
Life and AD&amp;D insurance.</li><li>
401(k) retirement plan including company matching contributions.</li><li>
Disability insurance.</li><li>
Tuition Reimbursement.</li><li>
Discretionary paid time off program and 11 paid holidays.</li></ul>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul><div></div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Customer Service and Executive Support Specialist

Keeper Security

<div>Keeper is hiring a driven, bilingual Implementation Specialist (Spanish) to join our B2B Support team. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and provide the most seamless onboarding experience for our customers. 


About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM&reg;, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com. 


About the Role

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience. 


Responsibilities
<ul>
<li>Oversee the delivery of Keeper's software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products</li>
<li>Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience</li>
<li>Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required</li>
<li>Communicate with Spanish, and English speaking customers, both verbally and in writing</li>
<li>Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation</li>
<li>Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions</li>
<li>Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope</li>
<li>Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns</li></ul> 


Minimum Qualifications
<ul>
<li>2+ years of progressive experience in SaaS support and/or implementation</li>
<li>Must be fluent, both verbal and written in Spanish, and English</li>
<li>Experience with Salesforce</li>
<li>Experience with Google docs and MS-office tools</li>
<li>Experience in SaaS deployment with security software experience preferred</li>
<li>Proficiency in leading external customer engagements</li>
<li>Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships</li>
<li>Strong analytical and problem-solving skills</li>
<li>Ability to work independently and as part of a team, across global regions and time zones</li></ul> 


 Preferred Qualifications
<ul>
<li>Experience with project management tools such as Monday.com</li>
<li>French language skills</li>
<li>Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience</li></ul> 


Benefits
<ul>
<li>Medical, Dental &amp; Vision (Inclusive of domestic partnerships)</li>
<li>Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life</li>
<li>Voluntary Short/Long Term Disability Insurance</li>
<li>401k (Roth/Traditional)</li>
<li>A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)</li>
<li>Above market annual bonuses</li></ul> 


Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal

E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. 


Classification: Exempt<div> 

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:
<ul>
<li>Contact details, CV/resume, cover letter</li>
<li>Employment history, qualifications, work eligibility</li>
<li>Application responses and uploaded documents</li>
</ul>
Information We generate:
<ul>
<li>Interview notes, assessments, communications</li>
<li>Scheduling information</li>
</ul>
Information From Others:
<ul>
<li>Recruiter/referral information who submit your profile</li>
<li>References (with your consent, before final offer)</li>
<li>Public professional profiles</li>
<li>Background verification (post offer)</li>
</ul>
Voluntary Diversity and Equal Opportunity Information
<ul>
<li>We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements</li>
</ul>
2. How We Use Your Data
<ul>
<li>Assess your application and suitability</li>
<li>Manage interviews and recruitment workflow</li>
<li>Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</li>
<li>Comply with employment law obligations</li>
</ul>
3. Legal Basis
<ul>
<li>Legitimate Interests (recruitment management, security and integrity of the hiring process)</li>
<li>Contracting steps (for progressed candidates)</li>
<li>Legal and regulatory compliance obligations; explicit consent where required</li>
</ul>
4. Who We Share Information With

Internal:
<ul><li>HR, hiring managers, interviewers*, IT support for system administration</li>
</ul>
<ul><li>Note - diversity and equal opportunity data is not shared with hiring managers.</li></ul>

Third Parties:

Service providers who assist with:
<ul>
<li>Applicant tracking, recruitment systems and assessment providers</li>
<li>Background verification vendors (post offer)</li>
<li>Recruitment agencies (where applicable)</li>
<li>Tools to support communication, collaboration and to securely store your data</li>
</ul>
Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.
Exceptions:
<ul>
<li>You opt into our talent database for further retention by providing consent (extended retention)</li>
<li>You're hired (transfers to employee records)</li>
</ul>
8. Your Rights

You have the following rights and can contact us at the email below to exercise them:
<ul>
<li>Access, correct, or delete your data, subject to applicable law and retention requirements</li>
<li>Object to or restrict processing</li>
<li>Withdraw consent (where applicable)</li>
<li>Request data portability</li>
<li>Lodge a complaint with your data protection authority</li>
</ul>
If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com</div></div>

Implementation Specialist, Bilingual (Spanish)

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We&rsquo;re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you&rsquo;ll make on our store, our team, and our community.</div><div></div><div> 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount up to 40%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
About the Position::
<div>
Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Guest Service Specialist, you will be the store&rsquo;s front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.</div><div></div><div> 
The pay range for this position is $19.17 - $20.45 per hour.</div>
What You'll Do::
<ul><li>Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
</li><li>Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.</li><li>
Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
</li><li>Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.</li><li>
Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.</li><li>
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
</li><li>Assist in managing the department, inventories, and team for effective minimization of product loss.</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you&rsquo;ll need:</div><ul><li>
2+ years of experience in retail, grocery, restaurant, or hospitality operations.</li><li>
Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.</li><li>
Must be at least 18 years of age.</li></ul><div>
Preferred Qualifications:</div><ul><li>
High school diploma or equivalent.</li><li>
Retail, culinary, and/or grocery experience.</li><li>
Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.</li></ul><div>
Physical and Work Conditions:</div><ul><li>
Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.</li><li>
Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.</li><li>
Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).</li><li>
Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Guest Service Specialist

Gallagher

<div>Introduction 
<div>
At Gallagher Benefit Services, you&rsquo;re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it&rsquo;s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We&rsquo;re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you&rsquo;re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</div> 
<div></div>
 
Overview 
Your Way Insurance is a people-first organization built on compassion, integrity, and service. Our greatest strength lies in our talented and driven team, dedicated to helping seniors find Medicare plans that truly fit their needs, the right way. Through our one-stop shopping experience, we make it easy to compare top national health insurance carriers and choose coverage with confidence.
Now part of Gallagher, a global leader in insurance, risk management, and consulting, you&rsquo;ll join a network of professionals committed to empowering individuals, businesses, and communities to thrive. We believe every candidate brings something unique to the table, including you! This is a fully remote role.
An application with us takes only 3 minutes! 
 
How you'll make an impact 
<ul><li>
Accepting internal inbound calls from sales agents to conduct third party verification</li><li>
Verify client&rsquo;s information, Dr&rsquo;s &amp; Rx as shown on their application &amp; confirm intent to enroll</li><li>
Conduct HRA/MCA assessments</li><li>
Present options for Carrier mail order pharmacy</li><li>
Answer questions customer may have with their new plan</li><li>
Driving higher effectuation &amp; long-term value for company</li></ul>
 
About You 
<ul><li>
An active Resident Health Insurance License and any additional certifications/licenses as required by CMS</li><li>
Ability to interact professionally with customers, addressing their needs and concerns effectively.</li><li>
Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues.</li><li>
Skills in Microsoft Office applications for organizing and tracking information.</li><li>
Attention to detail and the ability to maintain accurate and organized records of customer interactions.</li><li>
Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system.</li><li>
Ability to explain complex healthcare information to clients in a clear and understandable manner.</li><li>
Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies.</li><li>
A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required.</li></ul>
 
Compensation and benefits 
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you&rsquo;ll get, depending on your job level these benefits may improve:
<ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div>
Other benefits include:</div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</div><div></div><div> 
We value inclusion and diversity</div>
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</div>

Customer Care Specialist

Bath & Cabinet Experts

<div>At Bath &amp; Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.
Job Duties &amp; Responsibilities:<ul><li>
Manage and maintain accurate, up-to-date schedules for Design Consultants</li><li>
Handle inbound and outbound confirmation calls</li><li>
Confirm and verify required criteria for in-home sales appointments, including:</li><li><ul><li>
Homeownership</li><li>
Project interest and scope</li><li>
Decision-maker availability</li></ul></li><li>
Reinforce appointment expectations and value with homeowners</li><li>
Improve customer satisfaction through professional and effective communication</li><li>
Reduce cancellations, reschedules, and no-shows</li><li>
Document all appointment updates and notes accurately in the CRM</li><li>
Communicate schedule changes or concerns to sales leadership</li></ul>
Skills &amp; Qualifications:<ul><li>
Minimum of 2 years&rsquo; experience in confirmations, call center, or sales-related roles</li><li>
Excellent verbal communication and phone presence</li><li>
Strong organizational skills with the ability to prioritize tasks effectively</li><li>
Detail-oriented with strong follow-through</li><li>
Comfortable working in a fast-paced environment</li></ul>
Benefits:<ul><li>
Full-time W2 employment with competitive pay and several bonus opportunities</li><li>
Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match</li><li>
Paid Time Off including paid holidays and your birthday off!</li><li>
Flexible remote schedule with weekend availability</li><li>
Ongoing training to grow your skills</li><li>
Work in a supportive, award-winning company that values people and performance</li></ul>
Why work at Bath &amp; Cabinet Experts?
Bath &amp; Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.
In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.
At Bath &amp; Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.
We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath &amp; Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.</div>

Confirmations Specialist

Safer Foundation

<div>The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment 


General Summary:
The First Appearance and Detention Court Specialist is responsible for gathering information from individuals/clients for the Public Defender, which will be utilized during the individuals/clients Initial Appearance hearing in accordance with Article 110 of the Code of Criminal Procedure. The individuals have been arrested and are detained by the Cook County Sheriff and are awaiting their hearing in Initial Appearance Court. 


Performance Results Description 


The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values. 

Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation. 


Essential Duties and Responsibilities: 


Stakeholder Interface and Service
<ul>
<li>First Appearance and Detention Court Specialist work closely with the Public Defender&rsquo;s Office in gathering documents associated with individuals that have been arrested and are waiting for their initial appearance court hearing.
</li><li>Individuals who have been arrested and are waiting for the initial court hearing are detained in a holding area in Cook County Criminal Courthouse.</li>
<li>First Appearance and Detention Court Specialist interview detaining to provide information to the Public Defenders for the initial Appearance Court.</li>
<li>First Appearance and Detention Court Specialist may be required to interview Clients&rsquo; family, friends, and witnesses in their home and places of work throughout the Cook County to gather information needed for legal representation in court.</li>
<li>First Appearance and Detention Court Specialist verify all information gathered from clients to determine accuracy and validity, i.e., conducting site visits to homes, employers, etc. as needed.
</li><li>Provide intensive follow-up on each case to ensure that all steps in the process have been completed according to defined process, procedures, and standards.</li>
<li>First Appearance and Detention Court Specialist shall be required to upload data into internal systems.</li>
<li>First Appearance and Detention Court Specialist will attend the Initial Appearance court hearing and record the outcome of each hearing.</li>
<li>First Appearance and Detention Court Specialist will provide family support/information to Clients&rsquo; family members and friends regarding the hearing.</li>
<li>Specialist shall track all contacts with Clients and submit reports to the Public Defenders.</li>
<li>Performs other duties as assigned.</li></ul> 


Stakeholder Outreach and Recruitment
<ul>
<li> Use established best practice tools and techniques, such as motivational interviewing, to obtain information. 


Tracking, Document, and Reporting
</li>
<li> Thoroughly and accurately document client responses and provide comprehensive reports in a timely manner.
</li>
<li> Track all contacts and submit regular reports on progress. 


Required Knowledge, Skills and Abilities:
</li>
<li> Skilled in active listening and conveying information to others effectively
</li>
<li> Skilled in Social Perceptiveness (awareness of others&rsquo; reactions and understanding why they react as they do)
 </li><li>Skilled in Critical Thinking, judgment and decision-making
</li>
<li> Oral and written communication skills, i.e., descriptive writing skills are essential
</li>
<li> Valid driver&rsquo;s license and access to a vehicle with current, active insurance
 </li><li>Geographical knowledge and ability to travel within Cook County
</li>
<li> Hands-on experience and self-sufficiency with Microsoft productivity tools, including Outlook (for email), Office (Word, PowerPoint, Excel), and online collaboration tools (video conferencing, Zoom/Teams, messaging).
</li>
<li> Bilingual in English and Spanish is Highly Desired. 


Education and Experience:
</li>
<li> Associate&rsquo;s degree in related discipline (counseling, psychology, criminal justice) with two years of experience working with underserved populations.
</li>
<li> Experience working in a fast-paced environment which requires a quick response and resolution to issues as they occur. 


Licenses and or Certifications:</li></ul> 
 
Safer Foundation is a drug-free workplace

Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans

www.saferfoundation.org

No Phone Calls Please</div>

First Appearance & Detention Court Specialist

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