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community support specialist cst 3

Thresholds

<div>Are you passionate about harm reduction? You can make a difference in the lives of others at Thresholds! We believe in meeting people where they&rsquo;re at &ndash; in their environment and on their journey to recovery, so we provide support where it makes the most impact &ndash; in a person&rsquo;s home and community. As a Community Support Specialist with Thresholds&rsquo; Substance Use Treatment program, you will help people with substance use disorders through an array of harm reduction services.

This team serves a population at high risk of opioid overdose and involvement in the justice system. With your team, you will do outreach at shelters or on the street at community events to distribute and educate clients on naloxone, the opioid overdose reversal medication. You will also make direct referrals to a wide variety of services, including substance use or mental health treatment. After a client has been engaged in services, you will remove barriers to housing, employment, and mental healthcare through case management. You will help clients solidify their recovery and strengthen daily living skills as you drive them to doctors&rsquo; appointments, to benefits offices, or to the grocery store. Each day will be a little bit different, requiring you to adapt to your client&rsquo;s schedule, needs, and treatment plan. 


The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, medication-assisted treatment, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization. 


To succeed in this role, you need:
<ul>
<li>Passion for substance use and mental health treatment</li>
<li>To embrace the harm reduction model</li>
<li>Good writing and communication skills</li>
<li>Strong time management, organization, and problem-solving</li>
<li>To be at least 21 years old</li>
<li>A valid driver&rsquo;s license, current car insurance, and daily access to a car</li>
<li>Willingness to provide transportation to clients</li>
</ul>
Many education and experience paths are eligible for this role:
<ul>
<li>High school diploma or GED certificate and 5 years of supervised clinical experience</li>
<li>Active CRSS credential</li>
<li>Bachelor&rsquo;s degree in Psychology, Social Work, or related field</li>
<li>Bachelor&rsquo;s degree in an unrelated field and 2 years of supervised clinical experience</li>
<li>Master&rsquo;s degree in Psychology, Social Work, or related field</li>
<li>CADC preferred</li>
</ul>
What sets Thresholds apart:

Competitive pay - Base Rate: $24.25 - $25.72 hourly / $50,440 - $54,400 annually
<ul>
<li>Good Faith Range</li>
<li>Based upon education, experience, and licensure</li>
<li>Clinical Roles &ndash; list below</li>
<li>$1000 salary increase for LSW or LPC licensure</li>
<li>$1000 salary increase for CRSS</li>
<li>Generous PTO</li>
<li>Dental insurance, vision insurance, 4 medical insurance plans</li>
<li>403(b) retirement plans with 3% employer match</li>
<li>Robust employee assistance program (EAP)</li>
<li>Mileage reimbursement</li>
<li>Cell phone reimbursement (up to $50/month)</li>
<li>Public service loan forgiveness</li>
<li>Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)</li>
<li>Reimbursement for licensure and licensure renewal</li>
</ul>
Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency&rsquo;s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago&rsquo;s 101 Best &amp; Brightest Companies to Work For, several years in a row.

#LI-SJ1</div>

Community Support Specialist CST 3

EPITEC

<div>
 Job Title: Accounting Clerk
 
 
 Location: Chicago, IL
 
 
 Job Type: W2 Contract
 
 
 Expected hours per week: 40 hours per week
 
 
 Schedule: 8am-4pm CST - Hybrid
 
 
 Pay: $25 per hour
 
 
 Key Responsibilities
 
 
 Balances/reconciles accounts. Produces financial and statistical reports/statements from subsidiary ledgers (payables and receivables). Verifies the accuracy of information (vouchers, purchase orders, invoices or payments). Possesses familiarity/knowledge of basic accounting terminology and concepts and manual or automated filing systems.
 
 
 
 Requirements
 
 
 
 HS Diploma/GED
 
 
 Computer skills (Excel, MS Teams, email)
 
 
 Good communication skills
 
 
 Duties DO NOT include auditing accounts to identify or correct past errors or omissions; and preparing final financial statements for any audit functions, such as reporting year-end totals to the IRS, unemployment compensation and withholding, etc.)
 
 
 #INDEPI
 
 
</div>

Accounting Clerk II

Verkada

<div>
 
 Who We Are
 
 
 
 Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
 
 
 Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
 
 
 
 About The Role
 
 
 
 The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team remotely! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
 </li>
 <li>
 Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch.
 </li>
 <li>
 Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process.
 </li>
 <li>
 Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
 </li>
 <li>
 Collaborate with Finance on various returns / orders issues.
 </li>
 <li>
 Take on other projects and tasks to help support Verkada operations
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 +2 years minimum experience in a call center setting
 </li>
 <li>
 Email handling and order entry experience in high volume environment
 </li>
 <li>
 Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
 </li>
 <li>
 Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
 </li>
 <li>
 Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
 </li>
 <li>
 Must be able to pass a customer service assessment
 </li>
 <li>
 NetSuite and Salesforce experience (not required, but a plus)
 </li>
 <li>
 Bachelor's Degree preferred
 </li>
 <li>
 Located in MST or CST timezone
 
 
 </li>
 </ul>
 
 US Employee Benefits
 
 
 
 Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
 
 
 <ul>
 <li>
 Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
 </li>
 <li>
 Nationwide medical, vision and dental coverage
 </li>
 <li>
 Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
 </li>
 <li>
 Expanded mental health support
 </li>
 <li>
 Paid parental leave policy &amp; fertility benefits
 </li>
 <li>
 Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
 </li>
 <li>
 Professional development stipend
 </li>
 <li>
 Fertility Stipend
 </li>
 <li>
 Wellness/fitness benefits
 </li>
 <li>
 Healthy lunches provided daily
 </li>
 <li>
 Commuter benefits
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
 
 
 </li>
 </ul>
 
 Annual Pay Range
 
 
 
 At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
 
 
 Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
 
 
 Estimated Annual Pay Range
 
 
 $48,000&mdash;$53,000 USD
 
 
 
 Verkada Is An Equal Opportunity Employer
 
 
 
 As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
 
 
 
 Your application will be handled in accordance with our Candidate Privacy Policy.
 
</div>

Fulfillment Specialist (Remote)

Bisnow

<div>
 Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.
 
 
 You will report to the Director, Training &amp; Support.
 
 
 This position is remote with 75% travel.
 
 
 The salary range is $65K to $75K, plus an annual bonus.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
 </li>
 <li>
 Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing &amp; Marketing Managers, Maintenance, and Community Assistants
 </li>
 <li>
 Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
 </li>
 <li>
 Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
 </li>
 <li>
 Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
 </li>
 <li>
 Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
 </li>
 <li>
 Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
 </li>
 <li>
 Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred or comparable experience in the student housing space
 </li>
 <li>
 3+ years' experience as a Property Manager or equivalent role
 </li>
 <li>
 Knowledge of the market competition, local businesses, and university
 </li>
 <li>
 Excellent planning to manage a team
 </li>
 <li>
 Communication with residents, team members, and senior management
 </li>
 <li>
 Driven individual
 </li>
 <li>
 True team player eager to help build the business
 </li>
 <li>
 Eagerness to provide the best resident experience
 </li>
 <li>
 Excellent project management
 </li>
 <li>
 Exceptional customer service and resident relations
 </li>
 <li>
 Desire to travel up to 75%
 </li>
 <li>
 Live within 1 hour of a major airport
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 
 
 <ul>
 <li>
 Health (PPO or HSA), dental, and vision
 </li>
 <li>
 Flexible PTO
 </li>
 <li>
 13 paid holidays
 </li>
 <li>
 401K - 100% match up to 5%
 </li>
 <li>
 Annual review and bonus program
 </li>
 <li>
 Paid parental leave
 </li>
 </ul>
</div>

National Operations Specialist

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

Carex Consulting Group

<div>
 W2 only, no C2C, must be authorized to work in the US (both now and in the future).
 
 
 Influencer &amp; Content Specialist (Part-Time) (Contract) - Hybrid in Chicago, IL. Apply now for this opportunity at Carex!
 
 
 Carex is partnering with a consumer packaged goods industry partner to hire an Influencer and Creator Specialist who will support the development and execution of culturally relevant influencer and creator campaigns across social platforms. This role helps bring brand storytelling to life through authentic partnerships with creators, supporting campaigns that span product launches, community engagement initiatives, and social-first brand moments. The Influencer and Creator Specialist collaborates closely with influencer managers and social teams to identify talent, review content, analyze performance, and ensure campaigns align with brand strategy.
 
 
 Hours: This is a part-time role with flexible working hours between 8 AM and 5 PM, averaging 20&ndash;25 hours per week based on workload and team needs.
 
 
 Pay: $35-38/hr
 
 
 Location: Candidates located in Chicago are preferred.
 
 
 Duration: 3 months+
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Review influencer and creator lists to identify strong candidates for campaign partnerships.
 </li>
 <li>
 Evaluate influencer content prior to posting to ensure alignment with brand standards and campaign objectives.
 </li>
 <li>
 Support influencer managers with end-to-end campaign execution including talent selection, brief development, concept review, and content approvals.
 </li>
 <li>
 Assist with TikTok Shop initiatives by supporting and helping lead TikTok Shop affiliate campaigns.
 </li>
 <li>
 Conduct influencer risk assessments and ensure processes are followed consistently across campaigns.
 </li>
 <li>
 Collect campaign performance data and maintain reporting within tools such as Sprout Social.
 </li>
 <li>
 Analyze social data and insights to recommend influencer talent, creative concepts, and emerging content themes.
 </li>
 <li>
 Use social listening tools to conduct audits, track brand conversations, and monitor campaign performance.
 </li>
 <li>
 Support paid media amplification efforts by ensuring influencer content aligns with best practices for social distribution.
 </li>
 <li>
 Contribute to the ongoing development of influencer marketing processes and playbooks.
 </li>
 <li>
 Assist in analyzing campaign performance and measuring the effectiveness of influencer marketing efforts.
 </li>
 <li>
 Conduct competitive research and cultural trend analysis to identify strategic opportunities.
 </li>
 <li>
 Participate in internal influencer and creator education initiatives and training programs.
 
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in influencer marketing beyond internship experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in Advertising, Marketing, or a related field, or equivalent professional experience.
 </li>
 <li>
 Demonstrated experience working with Instagram, TikTok, and YouTube creator ecosystems.
 </li>
 <li>
 Hands-on experience managing or supporting TikTok Shop affiliate campaigns.
 </li>
 <li>
 Familiarity with influencer marketing workflows including talent sourcing, campaign management, and content review.
 </li>
 <li>
 Experience working within brand marketing teams or marketing agencies; agency experience preferred.
 </li>
 <li>
 Strong analytical mindset with the ability to interpret social and campaign performance data.
 </li>
 <li>
 Experience using social media management or analytics platforms such as Sprout Social.
 </li>
 <li>
 Ability to monitor social trends, evaluate creator fit, and identify culturally relevant opportunities.
 </li>
 <li>
 Strong organization, collaboration, and communication skills.
 </li>
 <li>
 Consumer Packaged Goods (CPG) experience preferred but not required.
 
 
 
 </li>
 </ul>
 Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.
 
 
</div>

Influencer & Content Specialist (Part-Time)

Power Construction

ABOUT POWER: 
Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.
 We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow.
 
IT Services Specialist
 Power Construction’s Technology team is seeking an experienced and service-oriented IT Services Specialist to support the organization’s technology operations. This role serves as a key point of contact for employees across corporate offices and project sites, delivering high-quality technical support and ensuring the reliable operation of the systems and tools that support Power’s construction operations.
 The IT Services Specialist is responsible for diagnosing and resolving technical issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery.
 
Key Responsibilities
 <ul>
<li>Act as a trusted technology partner for employees by owning complex support issues end-to-end and ensuring a positive, professional customer experience</li>
<li>Build strong relationships with business users to understand how technology supports their day-to-day work and project delivery</li>
<li>Diagnose, troubleshoot, and resolve issues related to end-user devices, operating systems, enterprise applications, and network connectivity</li>
<li>Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards</li>
<li>Escalate complex issues to appropriate IT teams while maintaining ownership and visibility through resolution</li>
<li>Support device lifecycle management including provisioning, configuration, deployment, and troubleshooting of laptops, mobile devices, and peripherals</li>
<li>Assist with user account provisioning, access management, and onboarding/offboarding processes in coordination with HR and other departments</li>
<li>Maintain and contribute to IT knowledge base documentation, troubleshooting guides, and standard operating procedures</li>
<li>Collaborate with infrastructure, security, and application teams on system upgrades and technology rollouts</li>
<li>Monitor ticket queues and service metrics to ensure timely resolution and service level adherence</li>
<li>Provide advanced support for business and construction-related applications</li>
<li>Participate in IT projects including planning, coordination, and stakeholder communication</li>
<li>Own assigned workstreams within larger IT initiatives</li>
<li>Assist with testing, rollout, documentation, and post-implementation support for new systems</li>
<li>Lead resolution of complex issues by coordinating with internal teams and vendors</li>
</ul>
Qualifications
 <ul>
<li>3+ years of experience in IT service desk, technical support, or IT operations roles</li>
<li>Strong troubleshooting skills across Windows environments, Microsoft 365, endpoint devices, and enterprise applications</li>
<li>Experience with IT service management or ticketing platforms</li>
<li>Excellent communication skills with the ability to explain technical concepts to non-technical users</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Experience supporting distributed or project-based teams is a plus</li>
<li>Experience supporting business-critical applications in a production environment</li>
</ul>
Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.

IT Services Specialist

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