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community support specialist cst 3

Thresholds

<div>Are you passionate about harm reduction? You can make a difference in the lives of others at Thresholds! We believe in meeting people where they&rsquo;re at &ndash; in their environment and on their journey to recovery, so we provide support where it makes the most impact &ndash; in a person&rsquo;s home and community. As a Community Support Specialist with Thresholds&rsquo; Substance Use Treatment program, you will help people with substance use disorders through an array of harm reduction services.

This team serves a population at high risk of opioid overdose and involvement in the justice system. With your team, you will do outreach at shelters or on the street at community events to distribute and educate clients on naloxone, the opioid overdose reversal medication. You will also make direct referrals to a wide variety of services, including substance use or mental health treatment. After a client has been engaged in services, you will remove barriers to housing, employment, and mental healthcare through case management. You will help clients solidify their recovery and strengthen daily living skills as you drive them to doctors&rsquo; appointments, to benefits offices, or to the grocery store. Each day will be a little bit different, requiring you to adapt to your client&rsquo;s schedule, needs, and treatment plan. 


The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, medication-assisted treatment, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization. 


To succeed in this role, you need:
<ul>
<li>Passion for substance use and mental health treatment</li>
<li>To embrace the harm reduction model</li>
<li>Good writing and communication skills</li>
<li>Strong time management, organization, and problem-solving</li>
<li>To be at least 21 years old</li>
<li>A valid driver&rsquo;s license, current car insurance, and daily access to a car</li>
<li>Willingness to provide transportation to clients</li>
</ul>
Many education and experience paths are eligible for this role:
<ul>
<li>High school diploma or GED certificate and 5 years of supervised clinical experience</li>
<li>Active CRSS credential</li>
<li>Bachelor&rsquo;s degree in Psychology, Social Work, or related field</li>
<li>Bachelor&rsquo;s degree in an unrelated field and 2 years of supervised clinical experience</li>
<li>Master&rsquo;s degree in Psychology, Social Work, or related field</li>
<li>CADC preferred</li>
</ul>
What sets Thresholds apart:

Competitive pay - Base Rate: $24.25 - $25.72 hourly / $50,440 - $54,400 annually
<ul>
<li>Good Faith Range</li>
<li>Based upon education, experience, and licensure</li>
<li>Clinical Roles &ndash; list below</li>
<li>$1000 salary increase for LSW or LPC licensure</li>
<li>$1000 salary increase for CRSS</li>
<li>Generous PTO</li>
<li>Dental insurance, vision insurance, 4 medical insurance plans</li>
<li>403(b) retirement plans with 3% employer match</li>
<li>Robust employee assistance program (EAP)</li>
<li>Mileage reimbursement</li>
<li>Cell phone reimbursement (up to $50/month)</li>
<li>Public service loan forgiveness</li>
<li>Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)</li>
<li>Reimbursement for licensure and licensure renewal</li>
</ul>
Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency&rsquo;s mission. Click here to learn more.

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago&rsquo;s 101 Best &amp; Brightest Companies to Work For, several years in a row.

#LI-SJ1</div>

Community Support Specialist CST 3

Fort Health

<div>PMHNP - Remote
About Fort Health:
Fort Health is a child and adolescent mental health company that is on a mission to &ldquo;Opening more paths to better care for more families&rdquo;. Today, 50% of children in the US with a mental health issue do not receive care, and 60% of US counties do not have even a single practicing psychiatrist. This is a massive area of need, impacting 17M children in the United States with a market size greater than $50B.
Our vision is to create an integrated set of support resources to understand, assess, diagnose, and treat mental health challenges through digital tools and access to virtual clinicians. We are partnered with the industry leading child psychotherapy non-profit institution in the US, the Child Mind Institute, which is helping us build clinical protocols, train our providers, and create proprietary content. Our motto is: &lsquo;We Are Stronger Together&rsquo; and our model is to partner with pediatricians, insurance plans, and parents/caregivers to open more paths to better mental health care for more children and adolescents.
Come work for a company with an inspiring mission and a hard-working, supportive team making a difference!
Position Overview:
We know that clinicians are the backbone of our company. Everything we do incorporates a clinician&rsquo;s mindset so that we can provide them with the best job experience so that they can provide our patients with the best treatment. We are looking for someone who wants to be a part of a growing healthcare startup that is focused on broadening access to affordable, high-quality mental health care for children and their families!
We are seeking a 1099 Psychiatric Nurse Practitioner to deliver high quality, evidence-based therapy and medication management. Contract Psychiatric Nurse Practitioners are expected to be available to provide at minimum of 5 hours per week after school hours Monday to Friday. Weekends are optional.
The incumbent reports directly to the Medical Director who will also assign projects and provide general direction and guidance. The candidate is expected to perform duties with minimal supervision.
In this role, you will:<ul><li>
Provide psychiatric services to individuals who otherwise may not have access to care.</li><li>
Coordinate treatment planning and care delivery with Fort Health&rsquo;s network of licensed therapists.</li><li>
Adhere to Fort Health&rsquo;s platform guidelines and policies and complete all required training.</li><li>
Provide unparalleled clinical customer service through the delivery of prompt and empathetic care on the platform.</li><li>
Provide software and operational feedback to Fort Health&rsquo;s in-house engineering and operational teams to improve products, workflows and care delivery.</li><li>
Implement medication treatment plans for mild to moderate disorders in a virtual clinic (i.e. telehealth) setting.</li><li>
Collaborate with a multidisciplinary treatment team of physicians, therapists, along with outside providers.</li><li>
Ability to message between sessions to support patients and communicate with other internal providers.</li><li>
Engage and collaborate in clinical meetings, supervision, and team meetings as appropriate.</li></ul>
Qualifications:<ul><li>
Licensure: You&rsquo;re a fully licensed, ANCC board-certified psychiatric mental health nurse practitioner (PMHNP-BC) in IL.</li><li>
Must possess a minimum of one year of experience as a (PMHNP) specifically working with children and adolescents post clinicals</li><li>
NPI Number: We can point you in the right direction if you don&rsquo;t have those yet!</li><li>
DEA: You have a DEA number, or you&rsquo;re open to acquiring one.</li><li>
Must have reliable, high-speed internet access with minimum speeds of 50 Mbps download and 10 Mbps upload.</li><li>
Desire to work with and learn from some of the top child mental health experts in the field.</li></ul>
Preferred<ul><li>
Bilingual English / Spanish highly preferred.</li><li>
Commitment to working with diverse populations and diagnoses.</li><li>
Reliable self-starter who is able to work independently and also as part of a team.</li><li>
Experience working with children and adolescents in a clinical setting, 3 years and up.</li></ul>
Benefits and Perks<ul><li>
Malpractice insurance provided by Fort Health.</li><li>
Supportive clinical and administrative support team, collegial team-based environment, and being part of a quickly growing innovative start up company.</li></ul>
Pay:<ul><li>
90792 (55 minute Initial Assessment): $110</li><li>
99214 (20/30 minute Patient Session): $55</li><li>
99215 (45 minute Patient Session): $83</li></ul>
Schedule:
Needed Coverage:<ul><li>
Monday - Friday 3:30pm - 8:30pm CST</li><li>
Saturdays &amp; Sundays 8:30am - 4:30pm CST</li></ul>
Hours per week: Minimum 5 hours per week
Onboarding/Training: Paid $50/hr
Fort Health is a proud Equal Opportunity Employer &ndash; we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.</div>

Psychiatric Nurse Practitioner (1099/IL)

EPITEC

<div>
 Job Title: Accounting Clerk
 
 
 Location: Chicago, IL
 
 
 Job Type: W2 Contract
 
 
 Expected hours per week: 40 hours per week
 
 
 Schedule: 8am-4pm CST - Hybrid
 
 
 Pay: $25 per hour
 
 
 Key Responsibilities
 
 
 Balances/reconciles accounts. Produces financial and statistical reports/statements from subsidiary ledgers (payables and receivables). Verifies the accuracy of information (vouchers, purchase orders, invoices or payments). Possesses familiarity/knowledge of basic accounting terminology and concepts and manual or automated filing systems.
 
 
 
 Requirements
 
 
 
 HS Diploma/GED
 
 
 Computer skills (Excel, MS Teams, email)
 
 
 Good communication skills
 
 
 Duties DO NOT include auditing accounts to identify or correct past errors or omissions; and preparing final financial statements for any audit functions, such as reporting year-end totals to the IRS, unemployment compensation and withholding, etc.)
 
 
 #INDEPI
 
 
</div>

Accounting Clerk II

Heartland Alliance

<div><div>Title: Participant Engagement Supervisor</div><div>
Department: Primary Care</div><div>
Shift: FT/ 8:30AM - 5:00PM CST / M-F</div><div>
Location: 4009 N Broadway Chicago, IL 60613 and 5501 S Halsted Chicago IL 60621.</div><div></div><div> 
Heartland Alliance Health&rsquo;s (HAH) mission is to transform healthcare for the most vulnerable &ndash; particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses &ndash; improving health for all and the well-being of our community.</div><div></div> 
Under the general guidance of the Manager, Health Center, the Participant Engagement Supervisor provides support to Heartland Alliance Health&rsquo;s Health Centers and Shelter Based Care Programs, with focus on support operations to enhance participants&rsquo; access to health care and other services within Heartland Alliance Health through supervision, auditing, reporting and data collection and management. The Participant Engagement Supervisor leverages industry knowledge and best practices to promote the mission and vision of Heartland Alliance Health and the institution. Supports culture development and management efforts.
Essential Functions:
Duties/Responsibilities:<ul><li>
Provides supervision of assigned staff including hiring, supervision meetings, reviewing e-time and ensuring time-off policies are enforced.</li><li>
Ensures Participant Engagement Specialist are at their appointed scheduled locations and rearranges staff as needed to provide adequate coverage.</li><li>
Ensures timely and applicable training and competency enhancement of incoming and current Participant Engagement Specialists as well as other staff as assigned to ensure accuracy of workflow and data input.</li><li>
Completes audits to assess the quality and accuracy of program/participant data of the PES team members</li><li>
 Assists with writing and implementing Standard Operating Procedures (SOP) related to position workflows.</li><li>
Provides administrative support with provider schedules.</li><li>
Generates daily and/or weekly reports of collection data for the Participant Engagement Specialists.</li><li>
Greeting participants visiting the facility, completing registration, answering questions and assist filling out any necessary documents.</li><li>
Assists in answer incoming and makes outgoing phone calls to schedule and remind participants of appointments while ensuring other calls are routed to appropriate person/program in a timely manner.</li><li>
Ensures participant satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.</li><li>
Educates participants regarding their patient responsibilities, services, sliding fee scale, patient rights, grievance policy and confidentiality.</li><li>
Maintains thorough understanding of medical coverage and third-party liabilities, inclusive of Medicaid and Medicare. Verifies and updates third party insurance.</li><li>
Assists management by collecting participant financial assessment for documentation when assigned.</li><li>
Ensures accurate daily log of co-pay activity and forwards to Billing Department as assigned.</li><li>
Other duties can be assigned at times in order for HAH to meet the mission and/or funder requests to service our participants.</li></ul>
Education and Experience:<ul><li>
High School Diploma or GED equivalent required. Associates degree preferred.</li><li>
Minimum five (5) years&rsquo; customer service or related experience required. Prior experience in a healthcare related field or social service agency preferred.</li></ul>
Certifications/Licenses:<ul><li>
Certification as a Medical office assistant or a related field preferred.</li></ul>
Required Competencies:<ul><li>
Accountability &ndash; Be responsive, responsible, resourceful, principled, and a problem-solver</li><li>
Leaderful &ndash; Take initiative, communicate effectively, delegate based on skills and interests, possess strategic thinking and acting; develop staff, foster teamwork</li><li>
A Bias Toward Action - Advocate for services and policies that support healthier lives for the populations&rsquo;; be decisive and take action when a problem arises, communicating with those impacted; be proactive, innovative, and consistently work to improve operations and outcomes, carrying out formal continuous improvement initiatives</li><li>
Participant centered &ndash; Listen to and collaborate with participants, identify strengths and implement evidence-based practices; integrate and coordinate services across HHO programs</li><li>
Valuing our colleagues &ndash; Be respectful and responsive; appreciative and supportive; provide input, initiative and recognition of colleagues</li></ul>
Knowledge/Skills/Abilities (K/S/A)<ul><li>
Proficiency in a second language may be required.</li><li>
Ability to work effectively and in a professional manner using key techniques that include using Trauma Informed language, de-escalating situations, and being respectful / relational with staff and participants at all levels of the organization.</li><li>
Excellent communication skills (oral communication, listening, interpersonal, written communication). Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.</li><li>
 Ability to consistently identify opportunities for improvement and make recommendations based on observations</li><li>
Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.</li><li>
A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.</li></ul>
Benefits:
We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth.<ul><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings Account (HSA) or Flexible Spending Account (FSA)</li><li>
Wellness Programs</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement and Educational Assistance</li><li>
401(k) Retirement Savings Plan</li><li>
Life Insurance</li><li>
Short-Term and Long-Term Disability Insurance</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li></ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is regularly required to talk and hear.</li><li>
The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.</li><li>
The employee is occasionally required to stoop, kneel, climb or crawl.</li><li>
Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
The employee must occasionally lift and/or move up to 10 pounds.</li><li>
Unrestricted ability to provide physical restraint. The employee must occasionally lift and/or move up to 25 pounds. Unrestricted ability to provide physical restraint.</li></ul>
Work Arrangement: This role is not eligible for a &ldquo;hybrid&rdquo; or &ldquo;remote&rdquo; work arrangement. Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice. Ability to travel between the Heartland Alliance Health Clinics and shelter-based care sites.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Moderate exposure to outdoor elements at all times of year when traveling.
Equal Opportunity Employer Statement
Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.</div>

Participant Engagement Supervisor

GORDIE'S FOUNDATION

JOB DESCRIPTIONBookkeeper / Accounting SpecialistGordies Foundation, Chicago, IllinoisOrganization:Gordies FoundationPosition Title:Bookkeeper / Accounting SpecialistLocation:6430 S. Ashland Ave., Chicago, ILEmployment Type:Full-TimeWork Schedule:Telework and Hybrid Work Available (Based on Organizational Need)Reports To:Chief Financial Officer / Chief Data OfficerFLSA Status:Non-ExemptAbout Gordies FoundationGordies Foundation is a Chicago-based nonprofit organization committed to supporting reentry, workforce development, and community empowerment on the South Side of Chicago. Funded in part through the Illinois Criminal Justice Information Authority (ICJIA) R3 Program, the Foundation manages multiple grant-funded programs serving individuals impacted by violence, incarceration, and economic disinvestment. We are seeking a detail-oriented, mission-driven Bookkeeper to join our team and ensure the financial integrity of the organization.Position SummaryThe Bookkeeper / Accounting Specialist is responsible for managing the day-to-day financial operations of Gordies Foundation, including full-cycle bookkeeping, payroll processing, accounts payable, grant fund accounting, and financial reporting. This position requires a high degree of accuracy, sound accounting judgment, and a thorough understanding of nonprofit and grant compliance requirements. The Bookkeeper will work closely with the CFO/CDO and Executive Director to ensure all financial records are accurate, current, and audit-ready.Essential Duties and ResponsibilitiesGeneral Ledger &amp; Journal Entries<ul><li>Prepare, post, and reconcile journal entries on a timely basis in accordance with generally accepted accounting principles (GAAP).</li><li>Maintain and update the General Ledger (GL) to ensure accuracy and completeness of all financial transactions.</li><li>Perform month-end and year-end close procedures, including accruals and adjusting entries.</li><li>Identify and correct GL discrepancies; escalate material issues to the CFO/CDO.</li></ul>Bank Reconciliation <ul><li>Perform monthly reconciliations of all organizational bank and financial accounts.</li><li>Investigate and resolve reconciling items promptly, ensuring all transactions are properly recorded.</li><li>Maintain documentation of reconciliation records for audit purposes.</li></ul>Payroll Processing &amp; Administration<ul><li>Process semi-monthly payroll for all full-time, part-time, and grant-funded employees in compliance with Illinois Wage Payment and Collection Act requirements.</li><li>Calculate and remit payroll taxes (federal, state, and local), and prepare and file quarterly Form 941 and annual W-2 and W-3 forms.</li><li>Maintain accurate payroll records, including time and attendance documentation, wage allocations across multiple funding sources, and benefit deductions.</li><li>Coordinate payroll corrections, adjustments, and W-2c amendments as needed.</li><li>Ensure proper FICA calculations and compliance with IRS payroll regulations.</li></ul>Accounts Payable &amp; Bill Management<ul><li>Manage all accounts payable functions, including receiving, reviewing, coding, and processing vendor invoices for payment.</li><li>Ensure bills are paid accurately and on time; maintain a bill payment calendar to prevent late payments or lapses in service.</li><li>Code all expenditures to the appropriate program, grant fund, and GL account.</li><li>Maintain organized vendor files and documentation to support audit and compliance reviews.</li><li>Obtain required approvals prior to payment processing in accordance with organizational policies.</li></ul>Grant Fund Accounting &amp; Compliance<ul><li>Maintain separate and distinct accounting records for each grant fund to ensure financial segregation and accountability.</li><li>Track grant expenditures against approved budgets by line item and funding period, providing regular variance reports to the CFO/CDO.</li><li>Prepare and support the compilation of Program Financial Reports (PFRs), budget modification requests, and reimbursement draw requests in compliance with funder requirements (including ICJIA and other federal and state grantors).</li><li>Ensure expenditures meet grant-specific allowability, allocability, and reasonableness standards under 2 CFR 200 (Uniform Guidance) and applicable grant terms and conditions.</li><li>Alert leadership to potential compliance concerns, unallowable expenditures, or budget variances in a timely manner.</li><li>Support preparation for grant audits and monitoring site visits; maintain organized grant files.</li></ul>Financial Statements &amp; Reporting<ul><li>Prepare and update standard nonprofit financial statements, including the Statement of Financial Position (Balance Sheet), Statement of Activities (Income Statement), and Statement of Cash Flows.</li><li>Generate budget-to-actual reports, fund-level expenditure reports, and other financial summaries for management and board review.</li><li>Assist the CFO/CDO in preparing the annual Form 990 and supporting schedules.</li><li>Prepare supporting documentation and schedules for external auditors; participate in the annual audit process.</li></ul>Additional Duties<ul><li>Maintain well-organized financial files and records in both physical and digital formats.</li><li>Assist with updating and maintaining the organizational Chart of Accounts.</li><li>Support budget development and forecasting as needed.</li><li>Participate in internal financial process improvement initiatives.</li><li>Perform other duties as assigned by the CFO/CDO or Executive Director.</li></ul>Minimum Qualifications<ul><li>Associate's degree in Accounting, Finance, Business Administration, or a related field required; Bachelor's degree preferred.</li><li>Minimum of 3 years of bookkeeping or accounting experience, with at least 1 year in a nonprofit or grant-funded environment strongly preferred.</li><li>Demonstrated proficiency in QuickBooks (Desktop or Online) or comparable accounting software.</li><li>Working knowledge of GAAP and nonprofit fund accounting principles.</li><li>Experience processing multi-employee payroll and filing federal/state payroll tax forms (941, W-2, W-3).</li><li>Familiarity with federal Uniform Guidance (2 CFR 200) and grant compliance requirements preferred.</li><li>Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and financial formulas.</li><li>Exceptional attention to detail, organizational skills, and commitment to accuracy.</li><li>Ability to handle confidential financial information with discretion and integrity.</li><li>Strong written and verbal communication skills; ability to explain financial data to non-financial stakeholders.</li></ul>Preferred Qualifications<ul><li>Experience working with ICJIA, Illinois state grants, or other government grant programs.</li><li>Certified Bookkeeper (CB), Certified Public Bookkeeper (CPB), or working toward CPA designation.</li><li>Experience supporting annual nonprofit audits (A-133 / Single Audit preferred).</li><li>Familiarity with case management or program financial reporting systems.</li></ul>Compensation &amp; BenefitsSalary:Commensurate with experience and qualificationsWork Arrangement:Full-Time | Telework and Hybrid options available based on organizational needPaid Time Off:Sick leave and paid vacation provided in accordance with industry standardsHealth Benefits:Medical and dental coverage currently unavailable; the organization is actively working to establish benefits in the near futureMission:Opportunity to contribute directly to community reentry, workforce development, and public safety initiatives on Chicago&rsquo;s South SideHow to ApplyQualified candidates should submit a resume, cover letter, and three professional references to Gordies Foundation. In your cover letter, please describe your experience with nonprofit bookkeeping, grant fund accounting, and payroll compliance. Applications will be reviewed on a rolling basis until the position is filled.Gordies Foundation | 6430 S. Ashland Ave., Chicago, IL Gordies Foundation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Pay: $52,000.00 - $58,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Hybrid remote in Chicago, IL 60636

Bookkeeper / Accounting Specialist

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
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</div>

Service Desk Analyst - Remote (After Hours)

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988 Training Manager/Crisis &amp; Support Operations
Office Location: 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice.
Schedule: Monday &ndash; Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule.
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care.
General Job Description:
The 988/Helpline Outbound Supervisor supports NAMI Chicago&rsquo;s mission by directly supervising 988/HL Outbound shifts and the specialists who are supporting individuals. The NAMI Chicago Helpline and 988 Lifeline Crisis Center Outbound Program provides follow-up crisis intervention, emotional support, information, and resource referrals to people living with mental health conditions, their family members and caregivers, mental health providers, and the public following an initial contact with either call center. The 988/HL Outbound Supervisor provides oversight and live coaching to the specialists. In addition, the Supervisor provides support, assistance, and resources to individuals contacting 988 or the Helpline through phone call, text message, chat, and email as needed. This work centers on listening, supporting everyone&rsquo;s needs and advocating on their behalf as necessary. This role requires strong communication skills, emotional intelligence, and the ability to remain composed under pressure while multitasking across various platforms and tasks.
Essential Functions &amp; Responsibilities:<ul><li>
Shift Supervision: Supervise and support, provide oversight, guidance, and immediate direction to a team of specialists that, in-turn, provide support, information and referrals to contacts who consented for follow-up. Assist in live coaching in-the-moment, problem-solving and navigating issues as they arise during follow-up contact, including crisis contacts, in accordance with policies and procedures. Maintain consistent and effective communication throughout the shift with other supervisors and management. Respond promptly to requests for guidance and support.</li><li>
Supervision &amp; Leadership: Provide regular clinical and administrative supervision to the 988/HL Outbound Specialists to promote continual growth and improvement. Proactively identify and address program needs to ensure effective service delivery. Foster a collaborative, trauma-informed team culture aligned with NAMI Chicago&rsquo;s values and the vision for the Outbound Program. Actively participate in meetings, trainings, and coaching sessions to support team cohesion and service excellence.</li><li>
Quality Improvement: Quality assurance includes documentation review, and live and recorded conversation monitoring. Ensure the compliance to policy and workflows by Outbound Specialists. Provide feedback and clinical consultation support quality improvement and compliance to enhance service delivery and team performance.
</li><li>Training &amp; Development: Participate in ongoing training and professional development to remain current with best practices. Identify team and individual specialist training needs and retraining needs; collaborate with Crisis &amp; Support Operations management to implement effective learning strategies. Support onboarding and continued training for new staff and interns as directed by management.</li><li>
Wellness: Actively engage in your wellness and communicate support needs as appropriate. Support specialists in understanding and accessing wellness supports. Adhere to the organization&rsquo;s wellness policies.</li><li>
Other Duties: Perform other duties as assigned
</li></ul>Requirements:

Education and Experience<ul><li>
Master&rsquo;s degree in a social service field; Qualified Mental Health Professional (QMHP) consistent with the Illinois Administrative code.</li><li>
At least 1 year of experience providing training, lead work, and/or people management.</li><li>
At least 2-3 years of relevant experience providing social service support through telephonic outreach, crisis, and/or case management</li><li>
At least 2 years of experience working with vulnerable populations</li><li>
Computer Skills: proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint, proficiency with Adobe Acrobat, Google Chrome, Windows operating systems, and other software routinely used by NAMI Chicago.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts NAMI Chicago call centers. The NAMI Chicago call centers are a no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of individuals during follow-up contact, as well as Outbound Specialist&rsquo;s needs, dexterity in judgement and navigation of a situation, recognition of appropriate utilization of leadership support and self-regulation of response to situations.
</li><li>Excellent verbal and written communication skills, with the ability to effectively communicate with team members, those in crisis, their families, caregivers, and community stakeholders.?</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., hospitals, outpatient clinics, etc.).</li><li>
Utilizes a growth mindset in supervisory tasks and connections with the team.</li></ul>
Welcome Qualifications:<ul><li>
Previous experience at a social service warmline or hotline</li><li>
Bilingual in Spanish and English</li><li>
Certification in crisis interaction or suicide prevention</li><li>
Current ASIST or SafeTALK certification</li></ul>
Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical llness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.
Salary Range: $57,000 - $60,000</div>

988/Helpline Outbound Supervisor

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