case manager

associate client success manager Jobs in Chicago

associate client success manager

behavioral health case worker Jobs in Chicago

behavioral health case worker

case manager (mental health professional Jobs in Chicago

case manager (mental health professional

case manager act

assertive community treatment case manager

Calling Care Services Inc.

Job Title: ACT Case Manager (Offsite / Field-Based Role)At Vivia Health, we bring compassionate, person-centered care directly to the community. Our Assertive Community Treatment (ACT) team serves adults living with serious and persistent mental illness (SPMI) across the Chicagoland area, helping them thrive in their own environments.We believe real progress happens outside clinic walls&mdash;in homes, libraries, stores, and community spaces. Our offsite model empowers mental health professionals to form meaningful relationships, promote recovery, and meet clients where they are, both physically and emotionally.Position OverviewWe are seeking a motivated and compassionate ACT Case Manager to join our multidisciplinary team. This is a 100% field-based position involving travel throughout Chicago to support clients in their homes and communities. You will help clients access essential resources, build daily living skills, and navigate barriers to independence.The ideal candidate is patient, empathetic, organized, and skilled in de-escalation and crisis prevention. You&rsquo;ll work independently in the field while staying connected to the ACT team through remote check-ins and virtual team meetings.Key Responsibilities<ul><li>Provide intensive, community-based case management services to adults with SPMI.</li><li>Travel to clients&rsquo; homes and community locations to engage, assess, and support them.</li><li>Assist clients with daily living needs such as grocery shopping, budgeting, and job applications.</li><li>Coordinate access to mental health care, housing, benefits, medical providers, and recovery services.</li><li>Support clients in crisis prevention and stabilization, using calm and effective communication.</li><li>Collaborate remotely with the ACT team&mdash;including psychiatrists, nurses, therapists, and peer specialists.</li><li>Maintain detailed, timely documentation in compliance with Medicaid and agency standards.</li><li>Promote recovery, independence, and dignity through consistent, person-centered engagement.</li></ul>QualificationsRequired:<ul><li>IM+CANS certification (Illinois Medicaid &ndash; Community and Supports Assessment).</li><li>Bachelor&rsquo;s degree in Social Work, Psychology, Human Services, or related field.</li><li>Minimum 1 year of experience working with individuals with serious mental illness.</li><li>Valid Illinois driver&rsquo;s license, auto insurance, and reliable personal transportation.</li><li>Strong interpersonal skills with the ability to build rapport and de-escalate challenging situations.</li><li>Comfortable working independently with mobile technology and electronic documentation.</li></ul>Preferred:<ul><li>Experience on an ACT team or in community-based mental health services.</li><li>Knowledge of Medicaid documentation and service coordination.</li><li>Bilingual (Spanish/English) candidates strongly encouraged to apply.</li></ul>Why Join Vivia Health?<ul><li>$1,000 Sign-On Bonus &ndash; payable after 90 days of successful employment.</li><li>100% Field-Based Role &ndash; no office shifts; true autonomy and flexibility.</li><li>Purpose-Driven Work &ndash; make a direct impact on Chicago&rsquo;s most vulnerable populations.</li><li>Collaborative Team &ndash; supportive ACT model with virtual team meetings and supervision.</li><li>Comprehensive Benefits &ndash; medical, dental, vision, PTO, 401(k), and mileage reimbursement.</li><li>Professional Growth &ndash; CEU reimbursement, continuous training, and clinical development opportunities.</li><li>Meaningful Relationships &ndash; help clients build stability, confidence, and life skills through real-world engagement.</li></ul>Pay: $25.00 - $32.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Mileage reimbursement</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Willing and prepared to work with individuals with complex mental health needs.</li></ul>Experience:<ul><li>Case management: 2 years (Required)</li></ul>Ability to Commute:<ul><li>Chicago, IL (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: On the road

Assertive Community Treatment Case Manager

HRDI

<div>JOB SUMMARY

The ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.

JOB DUTIES
<ul>
<li>Complete 6&ndash;7 billable client engagements daily</li>
<li>Participate in a 24/7 on-call rotation for crisis intervention</li>
<li>Conduct biopsychosocial assessments and develop IM+CANS documentation</li>
<li>Coordinate services across housing, medical, vocational, and mental health domains</li>
<li>Provide outreach, supportive counseling, and problem-solving strategies</li>
<li>Collaborate with internal teams and external agencies for discharge planning</li>
<li>Ensure all documentation meets Medicaid, agency, and state standards</li>
<li>Maintain accurate and timely DIS billing for services rendered</li>
<li>Promote mental health awareness through education and outreach</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor&rsquo;s degree in Social Work, Psychology, Counseling, or another closely related social science field is required.</li>
<li>Master&rsquo;s degree preferred.</li>
<li>Two years of experience in community or behavioral health preferred</li>
<li>Valid Illinois Driver&rsquo;s License, reliable transportation, and ability to travel within service area</li>
<li>Familiarity with DSM-5, ASAM, and Medicaid-funded programs</li>
<li>EHR proficiency and strong communication/documentation skills</li>
<li>Culturally competent; bilingual (especially Spanish) preferred</li>
</ul>
SMART GOALS
<ul>
<li>Client Stability: 90% of assigned clients maintain housing and avoid hospitalization</li>
<li>Treatment Compliance: 100% of treatment plans completed on time with measurable goals</li>
<li>Resource Utilization: Build relationships with 3 new community resources quarterly</li>
</ul>
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
<ul>
<li>Travel throughout the community required</li>
<li>May require lifting 10&ndash;25lbs, walking/standing for extended periods</li>
<li>Minimal physical risk</li>
</ul>
EMPLOYMENT CONDITIONS

This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee&rsquo;s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.

COMPENSATION &amp; BENEFITS

Salary: 52,500

Comprehensive Benefits Package, including:
<ul>
<li>Medical, Dental, and Vision Coverage</li>
<li>Paid Time Off (PTO) &amp; Holidays</li>
<li>Professional Development Opportunities</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
Occupational Risk for Exposure to TB

This position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:
<ul>
<li>Documented medical contraindications</li>
<li>Documented religious objections</li>
</ul>
Staff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.

Equal Employment Opportunity (EEO) Statement

Friend Health &ndash; HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health &ndash; HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join our Team!

Join Friend Health &ndash; HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you&rsquo;ll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.</div>

Case Manager ACT

Vibra Travels

<div>VIBRA TRAVELS is seeking a Case Manager to join our expanding network of healthcare professionals. We&rsquo;re looking for dependable, detail-focused travelers with experience in a healthcare setting. If you're ready to assist in life-changing procedures while traveling the country, this is your opportunity!

Position Summary:

Responsibility to coordinate clinically complex patient&rsquo;s care across a continuum; ensuring and facilitating the achievement of quality clinical and cost outcomes, negotiating, procuring and coordinating appropriate services and resources needed by the patients, and at key points, intervening to address and resolve issues/concerns in assigned facility. Key in ensuring appropriate sequencing of treatment goals and implementation of a comprehensive discharge plan. Demonstrate knowledge and skills necessary to provide case management services to the patient population experiencing rehabilitation needs.
Minimum Qualifications:
<ul>
<li>Current, valid, and active license to practice as a Registered Nurse or Licensed Social Worker in the state of employment required.</li>
<li>Current BLS certification from a Vibra-approved vendor required.</li>
<li>Current, valid, and active driver&rsquo;s license required.</li>
<li>Ability to travel using publicly available air and ground transportation</li>
</ul>
Additional Qualifications/Skills:
<ul>
<li>One (1) year of case management experience preferred. Previous Critical Care experience preferred.</li>
<li>CCM or ACM certification preferred.</li>
<li>Working knowledge and ability to apply professional standards of practice in job situations.</li>
<li>Must be assertive and personable with the ability to balance the complex challenge of delivering quality, cost-appropriate, and service-oriented outcomes.</li>
<li>Demonstrates comprehensive knowledge of the principles and concepts of case management and applicable standards of voluntary and regulatory agencies for review activities.</li>
<li>Proficient in collecting and retrieving material from medical records.</li>
<li>Knowledgeable in utilization review, medical terminology, appropriate levels of care, treatment, modalities, statues, and healthcare delivery models.</li>
<li>Communication skills, both written and oral, must be outstanding and practiced with all internal and external business relationships.</li>
<li>Interpersonal relationship abilities must be highly refined with negotiation and problem solving skills at a very high level.</li>
<li>Must possess strong clinical assessment and process skills.
</li><li>Critical thinking skills must be demonstrated in all situations.</li>
<li>Ability to project a professional image.</li>
<li>Knowledge of regulatory standards and compliance requirements.</li>
<li>Strong organizational, prioritizing and analytical skills.</li>
<li>Ability to make independent decisions when circumstances warrant.
</li><li>Working knowledge of computer and software applications used in job functions.</li>
<li>Freedom from illegal use of and effects of use of drugs and alcohol in the workplace.</li>
</ul>
Unlike working for agency after agency, with our travel program, you get to work for a company:
<ul>
<li>Work with 1 recruiter from start to finish and assignment to assignment</li>
<li>Local and Non-local positions available</li>
<li>Competitive hourly rate in addition to tax-free stipend (if applicable)</li>
<li>No pay cuts mid-contract</li>
<li>Referral bonus (up to $1000 per referral!)</li>
<li>License reimbursement if traveling to new state where new license is required</li>
<li>Your pick of assignments at partner facilities from various health systems across the country</li>
</ul>
Vibra follows federal and state requirements for vaccinations, vaccination offerings, and disease screening. Some states and locations may have different vaccine or screening requirements.

To find out more information or check out our website at www.vibratravels.com

Our recruitment team wants to get to know you. Share your passion! Please complete our online application and submit your resume for immediate consideration.

Thank you for taking the time to consider our career opportunities.

The Employer agrees to display the following notices supplied by DHS in a prominent place that is clearly visible to prospective employees and all employees who are to be verified through the system: a. Notice of E-Verify Participation b. Notice of Right to Work

Posters

Participating employers must display the E-Verify Participation and Department of Justice, Immigrant and Employee Rights Section (IER) Right to Work posters to inform their current and prospective employees of their legal rights and protections.</div>

RN - Case Manager

Treatment Alternatives for Stronger Communities

<div>
 At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management&trade;, we create a world where recovery, justice, and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal legal system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organization that embodies a future where health, safety and justice is synonymous with hope. We are TASC!
 
 
 In our Youth and Family Services, we help parents and young people who are striving to become healthy and restore their relationships. We work in partnership with human services, child welfare systems, juvenile courts, and community-based service providers so that together we can help individuals and families obtain the services and skills they need to live in positive, healthy ways.
 
 
 
 We Are Currently Looking For Full-time Case Manager
 
 
 
 Salary Range: $44,000 &ndash; $47,650 (based on experience and education)
 
 
 
 Summary:
 
 This position will provide addiction intervention, AODA counseling and recovery support services to clients and their families. This position is responsible for bringing services, agencies, resources and other people together to assist a client in achieving established goals.
 
 
 <ul>
 <li>
 Provide direct services and coordinate other services, resources and people to assist clients in achieving their established service plan goals
 </li>
 <li>
 Screen and assess clients for their appropriateness for agency services
 </li>
 <li>
 Adheres to the service hour protocol established by the agency
 </li>
 <li>
 Support engagement in drug treatment, community, etc.
 </li>
 <li>
 Counsel and aid family members to assist them in understanding, dealing with, and supporting the client or patient
 </li>
 <li>
 Facilitate individual and/or group orientation or educational sessions (as required)
 </li>
 <li>
 Represent clients and agency at staffing and court hearings, probation, parole and provider networks
 </li>
 <li>
 Provide referrals for identified needs of the client and crisis intervention when needed
 </li>
 <li>
 Document the results of assessments, service plans, reports, progress notes, discharge summaries and other client-related activities including accurate reporting of services
 
 
 </li>
 </ul>
 
 Our Ideal Candidate
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred in human services, social work, psychology or other related fields
 </li>
 <li>
 One or more years&rsquo; experience in human service activities; or any equivalent combination of training and experience
 </li>
 <li>
 Knowledge of human behavior for the assessment and signs and symptoms of substance abuse disorders. Specific knowledge necessary for working with special populations
 </li>
 <li>
 Knowledge of the Code of Ethics for substance abuse professionals
 </li>
 <li>
 Knowledge of the federal drug and alcohol confidentiality law (42 C.F.R. Part 2) and the Health Insurance Portability and Accountability Act
 </li>
 <li>
 Knowledge of the criminal justice system
 </li>
 <li>
 Must be available to attend meetings and meet the needs of the program and/or clients throughout the city, counties or wherever needed (a valid driver&rsquo;s license, current auto insurance and reliable automotive transportation are required)
 
 
 </li>
 </ul>
 
 Our Benefits Package Includes
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision, and Life Insurance
 </li>
 <li>
 Flexible Spending Accounts
 </li>
 <li>
 Short and Long-Term Disability
 </li>
 <li>
 Paid Time Off, Sick Time, and Floating Holidays
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 403(b) Retirement Plan
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 Visit www.tasc.org to apply online.
 
 
 TASC is an Equal Opportunity Employer and a Drug-Free Workplace. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, veteran or military status, or any other protected category under federal or state law.
</div>

Case Manager

Treatment Alternatives for Safe Communities

<div>At TASC (Treatment Alternatives for Stronger Communities), our mission is to empower people and strengthen communities with impactful services. Since 1976, we have been guided by the belief that every individual holds the potential for positive change. We advocate, support, and most importantly, empower people to break barriers, find recovery, and reshape their destinies. Through Specialized Case Management&trade;, we create a world where recovery, justice, and empathy lead to thriving communities. Our foundation is anchored at the intersection of behavioral health and the criminal legal system. Today, TASC also operates at the forefront of transformative solutions. We are a social impact organization that embodies a future where health, safety and justice is synonymous with hope. We are TASC!
In our Youth and Family Services, we help parents and young people who are striving to become healthy and restore their relationships. We work in partnership with human services, child welfare systems, juvenile courts, and community-based service providers so that together we can help individuals and families obtain the services and skills they need to live in positive, healthy ways.
We are currently looking for full-time Case Manager: 
Salary Range: $44,000 &ndash; $47,650 (based on experience and education) 
 
Summary: This position will provide addiction intervention, AODA counseling and recovery support services to clients and their families. This position is responsible for bringing services, agencies, resources and other people together to assist a client in achieving established goals.
<ul><li>Provide direct services and coordinate other services, resources and people to assist clients in achieving their established service plan goals</li>
<li>Screen and assess clients for their appropriateness for agency services</li>
<li>Adheres to the service hour protocol established by the agency</li>
<li>Support engagement in drug treatment, community, etc.</li>
<li>Counsel and aid family members to assist them in understanding, dealing with, and supporting the client or patient</li>
<li>Facilitate individual and/or group orientation or educational sessions (as required)</li>
<li>Represent clients and agency at staffing and court hearings, probation, parole and provider networks</li>
<li>Provide referrals for identified needs of the client and crisis intervention when needed</li>
<li>Document the results of assessments, service plans, reports, progress notes, discharge summaries and other client-related activities including accurate reporting of services</li>
</ul>
Our Ideal candidate:
<ul><li>Bachelor&rsquo;s degree preferred in human services, social work, psychology or other related fields</li>
<li>One or more years&rsquo; experience in human service activities; or any equivalent combination of training and experience</li>
<li>Knowledge of human behavior for the assessment and signs and symptoms of substance abuse disorders. Specific knowledge necessary for working with special populations</li>
<li>Knowledge of the Code of Ethics for substance abuse professionals</li>
<li>Knowledge of the federal drug and alcohol confidentiality law (42 C.F.R. Part 2) and the Health Insurance Portability and Accountability Act</li>
<li>Knowledge of the criminal justice system</li>
<li>Must be available to attend meetings and meet the needs of the program and/or clients throughout the city, counties or wherever needed (a valid driver&rsquo;s license, current auto insurance and reliable automotive transportation are required)</li>
</ul>
Our benefits package includes:
<ul><li>Medical, Dental, Vision, and Life Insurance
</li><li>Flexible Spending Accounts
</li><li>Short and Long-Term Disability
</li><li>Paid Time Off, Sick Time, and Floating Holidays
</li><li>Tuition Reimbursement
</li><li>403(b) Retirement Plan
</li></ul>How to Apply
Visit www.tasc.org to apply online.
TASC is an Equal Opportunity Employer and a Drug-Free Workplace. We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, veteran or military status, or any other protected category under federal or state law.</div>

Northwestern Medicine

<div>Company Description 
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? 
Job Description 
The Social Worker Psych LCSW PNE reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
A licensed, master&rsquo;s prepared social worker who is responsible for developing, coordinating, implementing, and evaluating comprehensive psychiatric social work services in collaboration with the interdisciplinary care team. Provides clinical social work services to patients of the programs of the Stone Institute of Psychiatry in accordance with department and NMH policies and procedures. Integrates the assessment and treatment of patients into the social environment of their family, significant others, and community to maximize the benefits of treatment.
The Social Worker Psych LCSW PNE meets the professional exemption under FLSA; but works an irregular schedule.
Responsibilities:<ul><li>
Completes biopsychosocial assessment as appropriate to setting in order to guide treatment planning.</li><li>
Conducts individual, group and family services specific to the program scope of care, and as indicated by the assessed needs of the patients.</li><li>
Participates with members of the treatment team, the NMH network of programs, and community systems to plan and implement treatment, including discharge/linkage.</li><li>
Participates in managing funding issues related to patient care.</li><li>
Provides education to patients and families and significant others about relevant aspects of mental illness and/or chemical dependency to support maximum utilization of treatment.</li><li>
Participates in projects beneficial to the provision of clinical services within SIP and NMH.</li><li>
Supervises graduate social work student(s).</li><li>
Documents timely, accurate and appropriate clinical information in patient&rsquo;s medical record per documentation standards.</li><li>
Collaborates with other departments/programs and external resources as needed.</li></ul>
Additional Functions:
Administration of Work:<ul><li>
Performs a comprehensive assessment including social, emotional, cultural, mental status, environmental and financial circumstances for diverse populations of patients and recommends a plan of treatment based on mutually established goals.</li><li>
Provides psychosocial treatment to patients, families and groups, utilizing up-to-date knowledge of clinical, case management, and human service delivery system interventions.</li><li>
Utilizes expertise in assessment, diagnosis and treatment of mental illnesses to optimize psychosocial functioning of assigned patients.</li><li>
Participates in clinical treatment planning as a member of the interdisciplinary treatment team.</li><li>
Educates patients and families about mental illnesses and treatments and provides other information necessary for the patient to participate in treatment.</li><li>
Demonstrates knowledge of community resources and an ability to connect patients and families with these resources.</li><li>
Acts as an advocate on behalf of patients who require assistance to gain access to needed information, resources, or services.</li><li>
Performs the discharge planning function to obtain a timely discharge through early identification, assessment and intervention for post-hospital care needs (inpatient units).</li></ul>
Leadership/Problem Solving:<ul><li>
Fosters a milieu conducive to communication and cooperation among patients, significant others, and staff.</li><li>
Uses established communication channels to resolve work related problems.</li><li>
Understands and models &ldquo;Patient First&rdquo; standards.</li><li>
Participates in unit/program meetings, Psychiatry Open Forums, and other Institute&ndash;wide or Hospital&ndash;wide programs and meetings.</li><li>
May represent the Social Work group and the program/unit in Institute-wide committees.</li></ul>
 Staff Development:<ul><li>
Participates in orienting new staff as appropriate.</li></ul>
Continuing Education:<ul><li>
Assumes responsibility for meeting mandatory requirements.</li><li>
Assumes responsibility for professional development plan and education by participating in workshops, conferences, Psychiatry Grand Rounds, and/or in-services related to clinical specialty.</li><li>
Provides graduate level social work field supervision for students of accredited schools of social work.</li></ul>
AA/EOE
#LI-AD1
#NMH1 
Qualifications 
Required:<ul><li>
State of Illinois Licensed Clinical Social Worker (LCSW)</li><li>
Masters Degree in Social Work from an accredited university graduate program.</li></ul>
Preferred:
<ul><li>1-3 years experience in mental health setting;</li><li>
Training in chemical dependence</li><li>
Knowledge of community resources and systems of care.</li></ul> 

Additional Information<div></div> 
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</div>

Social Worker Psych LCSW PNE, Psych E.D. Program Full Time Days

The Salvation Army USA Central Territory

<div>The Salvation Army

NORTH &amp; CENTRAL ILLINOIS DIVISION

City Mission

JOB TITLE: Anti-Trafficking Housing Specialist- STOP-IT Program

LOCATION/DEPT: City Mission

REPORTS TO (TITLE): STOP-IT Assistant Program Manager

PEOPLE MANAGER: No

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT

PAY GRADE: $21.81 to $26.17

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

JOB SUMMARY

The Anti-Trafficking Housing Specialist is to assist in accomplishing the mission of The Salvation Army through the coordination of all mission activities, corps and social service, within the City of Chicago. Provides outreach activities focused on victims of human trafficking. Outreach activities will result in 1) establish a trusting relationship with potential trafficking victims, 2) build victim-identity, and 3) assist them to construct a safe, realistic, and culturally-sensitive plan to leave trafficking, and 4) assist them to create a safe, realistic plan for sustaining life after exit by providing comprehensive case management. Carry out functions that result in achieving expected outcomes as identified in the STOP-IT Program Plan. Special functions may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Housing Activities
<ul><li>Using program's housing assessment, develops housing plan based on the individual needs of program participants and their families, including identifying affordable housing locations for survivors of human trafficking throughout the City of Chicago and non-housing needs in order to establish self-sufficient life.</li></ul>
<ul><li>Acts as a liaison between landlords and program participants and satisfies program commitments with all involved parties to ensure stable housing as an integral part of survivors' ability to exit and remain out of exploitative situations.</li></ul>
<ul><li>Conducts housing needs assessment for program participants in order to identify appropriate resources for participants, offering available options and providing information so that participants can make informed decisions regarding their housing decision.</li></ul>
Direct Outreach Activities
<ul><li>Provides outreach activities within the agency's program policies and procedures, focused on assisting victims in leaving human trafficking. May be required to conduct a majority of direct service or outreach related activities off site, including client meetings, home visits, and work within community agencies.</li></ul>
<ul><li>With close supervision, conducts assessment of the victim's immediate threat of harm.</li></ul>
<ul><li>Utilizes and implements a strengths-based, person-centered approach for assessing the trafficking victim's readiness for leaving their trafficking situation, for designing interventions for planning the victim's exit strategies. The strategies utilized include:
</li><li>build trust</li></ul>
<ul><li>restore choice</li></ul>
<ul><li>teach informed decision making skills,</li></ul>
<ul><li>create hope of exit,</li></ul>
<ul><li>problem-solve barriers to leaving,</li></ul>
<ul><li>assist victim to plan effective exit strategies when they are safe and fully prepared to do so, and assist in the exit.</li></ul>
<ul><li>Consults with supervisor in reviewing and assessing the current stages of outreach cases.</li></ul>
<ul><li>Develops and implements appropriate intervention strategies that recognize the current stage of readiness to leave their situation, and supports the victim's movement to the next stage toward exiting trafficking. Regularly reviews client's progress with the supervisor.</li></ul>
<ul><li>Identifies community resources and assists in developing linkages with providers and law enforcement that support the implementation of the STOP-IT program and the client outcomes.</li></ul>
<ul><li>Maintains frequent case-related contacts with local resources, collateral sources, public and private agencies and organizations, and law enforcement, to advocate on behalf of clients. Refers clients for services, as needed.</li></ul>
<ul><li>Obtains appropriate Release of Information before a referral is made.</li></ul>
<ul><li>Under the supervisor's direction, processes requests for financial assistance to clients within agency policy.</li></ul>
<ul><li>In consultation with the Supervisor, initiates contact with the Illinois Department of Children and Family Services as a mandated reporter when child abuse or neglect is suspected.</li></ul>
<ul><li>In Consultation with the Supervisor, initiates contact with the Elder Abuse Hotline as a mandated reporter when elder abuse is suspected.</li></ul>
<ul><li>Keeps supervisor informed regarding case related subpoenas and attends court when appropriate.</li></ul>
<ul><li>Keeps supervisor informed of clients in crisis who may be at-risk, and any situation or incident that may require immediate attention, to prevent harm to anyone by following the agency emergency plan in the Policy and Procedures Manual. In a timely fashion, reports such contacts, situations or incidents in either internal or Safe From Harm incident reports.</li></ul>
<ul><li>Maintains STOP-IT hotline as assigned and shared with other team members.</li></ul>
<ul><li>Completes case and statistical recordings, and other required reports and record-keeping for assigned clients per manual on &ldquo;Office Policies and Procedures.&rdquo;</li></ul>
<ul><li>Engages in bi-weekly (additional as needed) professional supervision with designated supervisor.</li></ul>
<ul><li>Maintains awareness of applicable liability issues and other applicable legal issues, and their potential to affect agency and/or clients.</li></ul>
<ul><li>Abides by The Salvation Army Code of Ethics and the National Association of Social Workers Code of Ethics, including NASW standards for cultural competence in social work practice.</li></ul>
Intra-Agency Responsibilities
<ul><li>Awareness of agency policies, procedures, and programs. May contribute ideas and suggestions for change with the knowledge/participation of the immediate supervisor.</li></ul>
<ul><li>Collaborate with other Salvation Army units and personnel to successfully maintain and achieve policies and procedures, goals and objectives, and outcome-based measures related to Hope-Strong philosophy.</li></ul>
<ul><li>Understands, and can effectively work under, the Mission of The Salvation Army.</li></ul>
<ul><li>Performs special administrative assignments or duties as may be delegated.</li></ul>
<ul><li>Attends agency's general, professional, training, and consultation meetings. Presents case-related information for learning purposes.</li></ul>
<ul><li>When necessary, may be asked to perform certain record keeping functions such as typing case notes/recording, filing case records, etc. Takes initiative in maintaining smooth functioning of office which may include answering phone calls, taking messages, opening and closing office, etc.</li></ul>
<ul><li>May be assigned to perform services in conjunction with Corps Community Centers, Disaster Services and other Salvation Army programs.</li></ul>
<ul><li>Participates in bi-weekly supervisory conferences with the supervisor to discuss cases. Attends office peer supervision group.</li></ul>
Community Relations
<ul><li>Works in collaboration with the City of Chicago's Department of Family and Support Services, including the DV/HT Coordinated Entry System, and the Administration of Children and Family's CHA Human Trafficking Special Initiative.</li></ul>
<ul><li>May attend schools, other agency meetings, or court hearings as appropriate, and with supervisory approval.</li></ul>
<ul><li>As delegated by the supervisor, participates in networking with community groups or activities dealing with the social problems of individuals or families.</li></ul>
<ul><li>Provides community-specific trainings to groups such as law enforcement, medical providers, social service provides and other appropriate community groups.</li></ul>
<ul><li>Participates in community planning and/or organizing activities related to the problems designated as relevant to the agency's objectives. May assess community needs for the agency's services and collaborate in the development of recommended plans for meeting these needs. This should be done with the knowledge and consent of the supervisor.</li></ul>
Continuing Education
<ul><li>With the supervisor's knowledge, participates in professional seminars, conferences and workshops to increase professional knowledge and secure licensure.</li></ul>
<ul><li>Remains abreast of new developments in the social work field and consults with the supervisor on their effectiveness and relevancy to clients' needs.</li></ul>
<ul><li>Participates in training sessions offered by City Mission, as evidenced by staff sign-in sheets.</li></ul>
Other Duties
<ul><li>All other duties as assigned.</li></ul>
REPORTING RELATIONSHIPS
<ul>
<li>This position reports to the STOP-IT Assistant Program Manager or other assigned experienced social work supervisor.</li>
<li>This position works collaboratively with program staff, corps officers, and social services with the goal of ensuring effective delivery of quality services within the context of mission objectives.</li>
<li>This individual relates to, and interacts with, a wide range of contacts both within and outside The Salvation Army. In these contacts they act as a representative of The Salvation Army and its mission.</li>
</ul>
PERFORMANCE MEASUREMENTS
<ul>
<li>This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.</li>
<li>Identifies potential trafficking victims as evidenced by law enforcement or referral records.</li>
<li>Refers for services any and all clients in need of services as evidenced by law enforcement or referral records.</li>
<li>Has contact with potential and actual trafficking victims each week as evidenced by case progress sheet and supervisor review.</li>
<li>Will spend 20 or more hours per week engaging potential trafficking victims. Will maintain case progress sheets time logs to document time spent with each victim.</li>
<li>Will secure housing for at least 6 survivors per year, as evidenced by client housing tracker forms.</li>
<li>Worker will be trained in CISM treatment and will be available to provide critical incident services on an as-needed basis.</li>
<li>A 30, 60, and 90-day performance review will be conducted.</li>
</ul>
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>A Bachelor's Degree in social work or relative field from an accredited college or university is required. A Master's Degree in Social Work is preferred.</li>
<li>Previous experience in anti-human trafficking work is preferred.</li>
<li>Secures and maintains an LSW/LCSW licensure when eligible.</li>
<li>Valid Driver's license/MVR clearance</li>
</ul>
COMPETENCIES
<ul>
<li>Willing to promote the mission of The Salvation Army.</li>
<li>An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.</li>
<li>A flexible style that also displays a willingness to learn.</li>
<li>An excellent attention to detail, procedures, processes and policies.</li>
<li>Ability to maintain and project a problem-solving approach in case situations with clients and inter/intra agency personnel.</li>
<li>A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.</li>
<li>A developing knowledge of the principles of social work, counseling, and case management.</li>
<li>An understanding of data management, procedure development and flow of information.</li>
<li>A developing knowledge of how to effectively work with diversity in the workplace.</li>
<li>Must be sensitive to and work appropriately with culturally and socio-economically diverse client populations.</li>
<li>An ability to work with confidential material.</li>
<li>Driver's license, MVR clearance and a working, appropriately insured automobile preferred.</li>
</ul>
JOB LIMITATIONS
<ul>
<li>This individual will only commit Salvation Army resources that have been allocated or approved.</li>
<li>This individual will keep the STOP-IT Program Manager informed on all critical issues relating to their area of responsibility.</li>
<li>This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.</li>
</ul>
PHYSICAL DEMANDS/WORK ENVIRONMENT
<ul>
<li>This position is required to do light physical work.</li>
<li>In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.</li>
<li>The work environment for this position includes a client service environment with a moderate to loud noise level.</li>
<li>Willingness to perform off-site activities which could include home visits, work within schools or within community agencies.</li>
<li>This position may be required to drive a motor vehicle, read maps, and understand directions.</li>
<li>Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.</li>
</ul>
THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Requirements:
<div>DOING THE MOST GOOD
</div><div>Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
</div><div></div><div>The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.
</div><div>In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.
</div><div></div><div>The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.</div></div>

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