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guest service centre manager

Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
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 </p>
 <strong>
  Job Description
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 </strong>
 <p>
  In this role you are a key ambassador for the hotel and the brand, and will work with your team to create one of the most powerful first impressions for our guests. You will need a friendly outgoing personality, and will be an information provider, diplomat, salesperson and hotel representative, all of which needs to be carried out with the utmost politeness, efficiency, and friendliness. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including; room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
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 <strong>
  Qualifications
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  &bull; College diploma in hotel management or related field.
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  &bull; Previous experience as an Guest Service Centre Supervisor in Front Office.
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  &bull; Excellent oral communication skills.
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  &bull; Experience with Front Office systems.
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  &bull; Fluent in English, both written and spoken.
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Guest Service Centre Manager

Senior Guest Service Centre Manager

Jumeirah

<div>
 <strong>
  About Jumeirah
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
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 <strong>
  About Jumeirah Muscat Bay
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  <br/>
 </strong>
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
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 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
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 <strong>
  About The Job
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  <br/>
 </strong>
 An opportunity has arisen for a Manager - Front Office to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:
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 <ul>
  <li>
   Foster a positive work environment in Front Office, ensuring clear communication and teamwork across departments to enhance morale, productivity, and guest experience.
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   Lead, delegate, and coach colleagues/Team Leaders/Managers; ensure resource availability, define required competencies, and deliver training and performance appraisals with updated SOPs.
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   Oversee Opera configuration and data integrity (profiles, reservations, rates), enforce selling strategies, and run regular clean-ups of duplicate profiles and expired rates.
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  <li>
   Monitor Guest Satisfaction Reports, investigate service gaps, handle and resolve guest complaints per company standards, and drive corrective actions to elevate satisfaction.
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   Prepare and manage the departmental budget, optimizing revenue opportunities and controlling expenses to achieve or exceed profit targets.
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   Coordinate closely with Guest Services, Reservations, Sales, and Housekeeping to meet room and regulatory requirements; maintain 24/7 coverage through effective duty scheduling and build relationships with regular guests and VIPs.
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  </li>
 </ul>
 <strong>
  About You
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  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
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 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality or a related field (essential); a Master&rsquo;s degree is desirable.
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   8&ndash;10 years&rsquo; experience in a similar role within the luxury industry.
  </li>
  <li>
   Strong technical proficiency in Microsoft Office (Intermediate&ndash;Advanced).
  </li>
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   Demonstrated problem-solving ability with effective leadership and team management skills.
  </li>
  <li>
   Creative, detail-oriented, and skilled in project management.
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   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
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 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Access to Learning &amp; Development programmes and clear career pathways
  </li>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage and hotel stays worldwide
  </li>
  <li>
   Health care and insurance benefits
  </li>
  <li>
   Locally competitive salary
  </li>
  <li>
   Locally relevant benefits as determined by the property.
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   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
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  <br/>
 </strong>
 Oman-Muscat
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 <br/>
 <strong>
  Job
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  <br/>
 </strong>
 Jumeirah Job Group
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 <strong>
  Organization
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  <br/>
 </strong>
 Jumeirah Muscat Bay [JMBH]
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 <strong>
  Job Posting
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 Nov 7, 2025, 7:51:30 PM
</div>


Manager - Front Office - Jumeirah Muscat Bay

Jumeirah Group

<div><div>Reservation Sales Agent - Reservation - Jumeirah Muscat Bay - (25000038)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Reservation Sales Agent - Reservation to join Jumeirah Muscat Bay. The main duties and responsibilities of this role are:</p><ul><li><p>
Respond to all emails within 24 hours, prioritizing current and upcoming bookings, while maintaining professional email and telephone etiquette at all times.</p></li><li><p>
Answer incoming calls within three rings using proper greetings and in compliance with IFH &amp; LQA standards, ensuring a professional guest experience.</p></li><li><p>
Collect, verify, and update complete guest details in Opera (repeat guest status, contact details, passport copies, flight information, preferences, and special occasions) and carefully review all correspondence for instructions and special requests, ensuring correct communication to all concerned departments.</p></li><li><p>
Ensure all reservations are guaranteed with payment before the cancellation deadline; actively follow up on no-shows and unresponsive guests, process cancellations when required, apply applicable no-show charges, and update the Manager on status.</p></li><li><p>
Communicate all last-minute changes (new bookings, cancellations, amendments) promptly; reconcile commissionable bookings on extranets when required, apply correct partner rates, ensure invoices match Opera records, protect guest and company data, and conduct quality checks on room rates to avoid errors or rebates.</p></li></ul></div><p></p><div><p><b><br>
About you</b><br>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><p>
A High School Diploma is essential, while a Bachelor&rsquo;s Degree in Hotel Management or a related field is preferred.</p></li><li><p>
A minimum of 2&ndash;3 years of experience in a similar position within a luxury 5-star hospitality environment is desirable.</p></li><li><p>
The candidate must have intermediate proficiency in Microsoft Office applications. Strong problem-solving ability along with leadership and team management skills is required.</p></li><li><p>
The individual should also be creative, detail-oriented, and capable of managing projects effectively.</p></li></ul><p><b>
 </b><b>About the Benefits</b></p><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p><b>
Benefits include:</b></p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 3, 2025, 2:46:50 AM</div></div>

Reservation Sales Agent - Reservation - Jumeirah Muscat Bay

<div><div>Supervisor - Spa - Jumeirah Muscat Bay - (25000016)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Supervisor - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:</p><ul><li><p>
Support the Spa Manager in overseeing daily Spa and Fitness operations, ensuring all guest areas, facilities, inventories, and back-of-house spaces meet Jumeirah and LQA standards, including daily operational checks and compliance documentation.</p></li><li><p>
Supervise Spa GSE, Spa Attendants, and Fitness teams by monitoring performance, conducting monthly KPI-based reviews, providing coaching and feedback, and managing discipline and guidance where required.</p></li><li><p>
Coordinate and deliver training for Spa and Fitness teams on products, services, and standards, working closely with vendors and designers to enhance product knowledge, service quality, and sales performance.</p></li><li><p>
Assist with payroll accuracy, prepare weekly schedules, and monitor daily attendance and absences, ensuring all processes comply with timelines and Jumeirah policies.</p></li><li><p>
Personally handle guest feedback and complaints to ensure timely resolution, while tracking quality scores (Medallia, LQA, TripAdvisor), developing action plans, and working with Spa leadership to identify service gaps and implement continuous improvements.</p></li></ul></div><div></div><div><p><br>
 <b>About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><div><div><div><div><div><div><p>
Demonstrated strengths in problem-solving, creativity, attention to detail, and the ability to work proactively in a fast-paced environment.</p></div></div></div></div></div></div></li><li><p>
Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p></li><li><p>
Strong leadership, team management, and project management skills with the ability to guide teams effectively.</p></li><li><p>
Three to five years of experience within luxury hospitality or luxury customer service environments.</p></li><li><div><div><div><div><div><div><p>
High School Diploma is essential; a Bachelor&rsquo;s Degree in Hospitality or a related field is desirable.</p><p></p><p><br>
 <b>About the Benefits</b></p></div></div></div></div></div></div></li></ul><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 15, 2025, 2:13:55 AM</div></div>

Supervisor - Spa - Jumeirah Muscat Bay

Wyndham Garden Muscat

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Assistant F&amp;B Manager will support the F&amp;B Manager with efficient operations of all F&amp;B outlets in respect to guest service standards, team performance, revenue generation, Health &amp; Safety compliance, and cost control.</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li><p>
Assist in managing all F&amp;B and day-to-day operations within budgeted guidelines and to the highest standards.</p></li><li><p>
Prepares regular performance reports to the F&amp;B Manager of all F&amp;B outlets (OSAT, complaint resolution, revenue, and costs).</p></li><li><p>
Ensure compliance with all health and safety regulations.</p></li><li><p>
Ensuring excellent levels of guest service are maintained at all times, analyze the guest feedback score (OSAT) and take in active role in the action planning.</p></li><li><p>
Handle guest complaints, requests, and inquiries in a timely and efficient manner.</p></li><li><p>
Ensures that the F&amp;B departments work effectively as one team to provide seamless service across the operation.</p></li><li><p>
Assist in recruiting, managing, training, and developing the F&amp;B team.</p></li><li><p>
Assist in scheduling shifts and assigning tasks.</p></li><li><p>
Assist in setting budgets and managing costs effectively.</p></li><li><p>
Assist in ordering and maintaining inventory levels.</p></li><li><p>
Work closely with the F&amp;B Manager to roll out sales promotions and campaigns and analyze the performance of those campaigns.</p></li><li><p>
In conjunction with the F&amp;B Manager, drive team sales incentives to drive revenue.</p></li><li><p>
Assist in conducting regular stock takes and audits.</p></li><li><p>
Conducting frequent and thorough inspections of the hotel F&amp;B operations to ensure excellence is consistently maintained.</p></li><li><p>
Verifying that the best products are used in the F&amp;B Operation on a regular basis.</p></li></ul><ul><li><p>
Conduct regular 1:1s meetings with direct reports.</p></li><li><p>
Ensure that all new F&amp;B team members received a positive onboarding experience through a well-developed onboarding plan and a feeling of being welcomed and appreciated.</p></li></ul><p></p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Leadership</p></li><li><p>
Communication</p></li><li><p>
Exceptional service delivery</p></li><li><p>
Delegation</p></li><li><p>
Team motivation &amp; training</p></li><li><p>
Driving results</p></li><li><p>
Flexibility</p></li><li><p>
Attention to details</p></li><li><p>
Accountability</p></li><li><p>
Planning &amp; Organisation</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Minimum of 2 years of experience as Assistant F&amp;B Manager or 3-5 years of experience as a F&amp;B Supervisor within a similar type of hotel / F&amp;B outlets.</p></li><li><p>
Bachelor&rsquo;s degree in hospitality management, culinary arts, or similar field.</p></li><li><p>
Language requirement: Professional English</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Marketing &amp; PR Skills</b></h3><p>
Marketing Strategy &amp; Planning</p><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Problem Solving, Leadership</p><h3 class="jobSectionHeader"><b>
Financial Skills</b></h3><p>
Budgeting</p></div></div>

Assistant F&B Manager

Hilton

<div><p>Operations Manager</p><p>
Operations Manager is responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.<br>
<br>
<b>What will I be doing?</b><br>
</p><p>As Operations Manager, you will be responsible for the effective operational management of the hotel, so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul><p><b>
What are we looking for?</b><br>
<br>
Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li><li>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Operations Manager

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