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guest service executive arabic speaker

Hilton

<div>Guest Service Executive (Arabic Speaker)
A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
<ul><li>Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work</li>
<li>Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.</li>
<li>Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests</li>
<li>Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager</li>
<li>Respond promptly to guest requests for a supervisor or manager</li>
<li>Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place</li>
<li>Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel</li>
<li>Ensure our customers receive a fast, efficient and friendly check in and check out</li>
<li>Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained</li>
<li>Preparation and co-ordination of group arrivals/departures.</li>
<li>Ensure a good performance oriented working environment within the department and motivate the staff</li>
<li>Participate regularly in training courses and put the skills learned there into practice</li>
<li>Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly</li>
<li>Have detailed knowledge of the fire, safety and evacuation procedures of the hotel</li>
<li>Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary</li>
</ul>What are we looking for? 
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts</li>
<li>Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error</li>
<li>Ability to listen effectively and comprehend the English language to understand and obtain instructions and information</li>
<li>Ability to see and hear in order to observe and detect signs of emergency situations</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Executive (Arabic Speaker)

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
 </li>
 <li>
 Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
 </li>
 <li>
 Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
 </li>
 <li>
 Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
 </li>
 <li>
 Respond promptly to guest requests for a supervisor or manager
 </li>
 <li>
 Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
 </li>
 <li>
 Ensure our customers receive a fast, efficient and friendly check in and check out
 </li>
 <li>
 Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
 </li>
 <li>
 Preparation and co-ordination of group arrivals/departures.
 </li>
 <li>
 Ensure a good performance oriented working environment within the department and motivate the staff
 </li>
 <li>
 Participate regularly in training courses and put the skills learned there into practice
 </li>
 <li>
 Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
 </li>
 <li>
 Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
 </li>
 <li>
 Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
 </li>
 <li>
 Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
 </li>
 <li>
 Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
 </li>
 <li>
 Ability to see and hear in order to observe and detect signs of emergency situations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Marketing Executive you are responsible to assist the Marketing Team in the organization of events and seeking related sponsorship to cover all expenses while bringing revenue to the hotel, whereby your role will include key responsibilities such as:&bull;Assist in maintaining and implementing an effective filing and administrative system for all matters related to sponsorship and event organization&bull;Identify and maintain a general database of potential sponsors for all events and target specific ones related to each event separately&bull;Negotiate and handle with potential sponsors and ultimately close advantageous arrangements&bull;Socialize and meet with potential sponsors and clients&bull;Formulate all correspondence related to the sponsorship proposals, negotiations and others&bull;Assist in handling events with the concerned departments within the hotel to make sure that all branding for sponsors is as agreed in contracts&bull;Assist in maintaining an effective working relationship with all members of target media, electronic and print, local, national and international in order to encourage and maximize coverage of all events and promotions&bull;Host members of the media, strategic partners and top clients at property&rsquo;s functions / events&bull;Assist in the production of all promotional material, including gathering of supporting data and collateral material&bull;Take photographs of all internal functions, banquet and conference functions and VIP&rsquo;sSkillsEducation, Qualifications &amp; ExperiencesYou should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with effective communication skills, verbal and written in English and preferable in Arabic as well.Knowledge &amp; CompetenciesThe ideal candidate will be a young, outgoing, vibrant and innovative individual. You will be able to work independently and promote at all times the brand image and market status, as well as maintain accurate documentations and accounts records on all clients assigned, while possessing following additional competencies:Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for ResultsJob Type: Full-time

Marketing Executive

<div>Sales Executive
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.
What will I be doing? 
 
As Sales Executive, you will analyse local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Analysis of local market trends and competitor activity to identify new business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel based on current business and pricing conditions</li>
<li>Work within current business strategies and recognise potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management including the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
</ul>What are we looking for? 
A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Knowledge of the local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, services, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences worldwide every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Executive

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The F&amp;B Associate is responsible for providing outstanding service to restaurant guests. This includes presenting menu options, offering recommendations when needed, serving food and beverages, and addressing any guest inquiries.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and seat guests as they enter the restaurant.
 </li>
 <li>
 Present menus, answer questions about menu items, and offer recommendations.
 </li>
 <li>
 Take accurate food and drink orders using a POS system (Micros).
 </li>
 <li>
 Communicates with the kitchen about the orders and being very clear about special wishes of guests.
 </li>
 <li>
 Ensure timely delivery of meals and drinks.
 </li>
 <li>
 Check in with guests to ensure satisfaction with their meal and provide additional assistance as needed.
 </li>
 <li>
 Process payments, issue receipts, and handle cash or card transactions.
 </li>
 <li>
 Keep tables clean and ensure the dining area is tidy at all times.
 </li>
 <li>
 Follow all health &amp; safety, food safety and hygiene regulations and hotel procedures.
 </li>
 <li>
 Keeps track of the stock and supplies in the restaurant and communication where there might be a shortage like linen, glasswork etc.
 </li>
 <li>
 Support with opening and closure procedures.
 </li>
 <li>
 Takes reservations, in corporation with the supervisor and hostess/host, if necessary, because of special requests of the guest.
 </li>
 <li>
 Monitors operating supplies, equipment and reduces spoilage and wastage successfully.
 </li>
 <li>
 Ensures that Food and Beverage orders are of a consistently good standard and delivered in a timely manner.
 </li>
 <li>
 Any other reasonable duties assigned by hotel management.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Exceptional service delivery
 </li>
 <li>
 Efficiency of service
 </li>
 <li>
 Complaint resolution
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Reliability
 </li>
 <li>
 Positive body language
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 </li>
 <li>
 Excellent grooming standards
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 We hire for attitude and competencies, and train for skills!
 </li>
 <li>
 Language requirement: English, Arabic will be an added advantage
 </li>
 </ul>
</div>

Food & Beverage Associate

Marriott International

<div>Additional Information 
Job Number25172575 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Manama Bahrain, Building 864, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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