guest service host

Play Spin Win Brands

<div>With over 85 locations, Dotty's, Stella's PlaceShelby's are Chicagolands' Premier Destinations for Slots and Video Poker. Our three brands, are neighborhood gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment.
Description: The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. Expectations:<ul><li>
Act with integrity and honesty in all work-related duties.</li><li>
Maintain the operations of the store independently during each scheduled shift.
</li><li>Maintain a positive work environment for employees, guests, and vendors.</li><li>
Uphold state, local, and company standards, regulations, and site inspections</li><li>
Collaborate with fellow employees and managers.</li></ul>
Responsibilities:<ul><li>
Provide exceptional customer service.<ul><li>
Genuinely create memorable experiences for all our guests, every shift, every day, every time.</li><li>
Anticipate customer needs by actively listening and offering tailored solutions.</li></ul></li><li>
Be knowledgeable of vgt machines, games, and features, and how to resolve machine issues.</li><li>
Enthusiastically promote marketing initiatives consistently to every guest.<ul><li>
Accurately document guest activity and records.</li></ul></li><li>
Maintain the highest standard of cleanliness and sanitation.
<ul><li>Clean and sanitize caf and gaming areas, restrooms, kitchen spaces, and common areas maintaining a tidy appearance.</li><li>
Empty trash bins and ensure proper disposal of waste.</li><li>
Perform deep cleaning tasks, as needed.</li></ul></li><li>
Effectively communicate business needs including but not limited to issues such as guest feedback, broken equipment, and/or low product inventory.</li><li>
Responsibly manage financial transactions including cash drawer, sales, daily deposits, and tips.</li><li>
Prohibit underage patrons from purchasing alcohol or gambling by ID'ing every guest, every time.</li><li>
Actively support liquor, gaming, health, and other regulatory inspectors to ensure compliance and maintain strong professional relationships.</li><li>
Prepare and serve food and beverage items, ensuring consistent food quality and standards.<ul><li>
Sample food items for guests throughout shift.</li><li>
Record cooler and freezer temperatures each shift.</li></ul></li><li>
Successfully complete certification courses within 30 days of hire.<ul><li>
Basset, Allergen, sexual harassment, and Illinois Food Manager
</li></ul></li><li>Providing a safe environment for staff, guests, and vendors.<ul><li>
Locking doors and setting alarms.</li><li>
Reporting safety hazards or concerns such as torn carpet or defective furniture.
</li><li>Maintains regular and consistent attendance and punctuality.
</li><li>Perform other duties as requested by management.</li></ul></li></ul>
Skills and Experience:<ul><li>
Must be 21 years of age</li><li>
Previous customer service experience is preferred.
</li><li>Must have a reliable form of transportation.</li><li>
Able to use a touch-sensitive POS system.</li><li>
Being able to bend, reach, lift and/or carry 15 pounds.</li><li>
Knowledge of the service environment.</li><li>
Strong interpersonal skills and the ability to work as part of a team.
</li><li>Attend meetings and trainings as required by management.</li></ul></div>

Guest Service Host

Morongo Casino, Resort & Spa

<div>The Host &ndash; Good Times Caf&eacute; is responsible for greeting and seating guests, operating the point-of-sale (POS) terminal, answering incoming calls, and supporting the front-of-house team to ensure a welcoming and efficient guest experience. This position maintains cleanliness and organization of the host and register areas while upholding AAA Four Diamond service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Greets and welcomes guests promptly and warmly upon arrival, confirming seating preferences or reservations and escorting them to assigned tables with professionalism and courtesy.</li>
<li>Manages host station operations, including reservations, seating charts, waitlists, and table assignments, to balance server workloads and maintain efficient guest flow.</li>
<li>Processes guest payments for dine-in and to-go orders, following established cash-handling and transaction procedures.</li>
<li>Monitors the dining room and public areas to anticipate guest needs, manage wait times, and ensure a comfortable, welcoming atmosphere throughout service.</li>
<li>Communicates effectively with servers, bussers, and management regarding table status, guest flow, and seating readiness to support smooth operations.</li>
<li>Operates the POS system to process guest payments accurately and efficiently, ensuring compliance with established cash-handling and transaction procedures.</li>
<li>Takes and inputs guest food and beverage orders when needed, ensuring accuracy, proper presentation, and timely delivery in accordance with service standards.</li>
<li>Assists with bussing, cleaning, and resetting tables quickly and efficiently during peak periods to maintain a clean, organized, and guest-ready dining environment.</li>
<li>Stocks and organizes host and cashier areas, menus, utensils, condiments, and guest service items to ensure readiness and efficiency throughout the shift.</li>
<li>Answers incoming guest calls, provides accurate information regarding restaurant services, and manages reservation or seating inquiries professionally.</li>
<li>Responds promptly and professionally to guest inquiries, special requests, or seating issues, resolving concerns with discretion and guest focus.</li>
<li>Performs opening, closing, and side work duties as assigned, including preparing host materials, updating seating plans, and completing daily reconciliation tasks.</li>
<li>Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.</li>
<li>Performs other job-related duties as assigned to support smooth operations and uphold guest satisfaction standards.</li>
</ul>
SUPERVISORY RESPONSIBILITIES: 
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:
<ul>
<li>Strong verbal communication and interpersonal skills.</li>
<li>High level of professionalism and guest service orientation.</li>
<li>Ability to work in a fast-paced environment with efficiency and accuracy.</li>
<li>Prior experience in guest service or restaurant operations preferred.</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>High school diploma or equivalent preferred.</li>
<li>Additional coursework in hospitality, customer service, or communications is a plus.</li>
<li>Minimum of 6 months to 1 year of experience in a guest-facing or host/hostess role, preferably in a restaurant or caf&eacute; setting.</li>
<li>Experience managing reservations, greeting guests, and organizing seating arrangements.</li>
<li>Strong interpersonal and communication skills with a friendly and professional demeanor.</li>
<li>Ability to multitask and remain calm in a fast-paced, high-volume environment.</li>
<li>Prior experience in a casino, resort, or similar hospitality setting is preferred.</li>
</ul>
LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
<ul>
<li>Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, servers, and management; responsible for greeting guests, managing waitlists, answering questions, and coordinating seating assignments to ensure a welcoming and efficient dining experience.</li>
<li>Lifting and Carrying: Occasionally lifts and carries menus, reservation books, and promotional materials weighing up to 15 pounds.</li>
<li>Manual Dexterity: Regularly uses hands and fingers to operate reservation systems, manage guest lists, handle menus, and assist with basic administrative or service tasks.</li>
<li>Mobility: Continuously moves throughout the dining room, entrance area, and podium station; requires walking, standing, bending, and reaching for extended periods, especially during peak service times.</li>
<li>Stationary Work: Frequently remains standing at the host station for extended periods while monitoring guest flow and managing reservations.</li>
<li>Tool Operation: Regular use of host stand systems, waitlist software, handheld radios, and standard office tools; may occasionally operate a POS system when assisting with takeout or cashier functions.</li>
<li>Visual Acuity: Requires near vision to view seating charts, recognize guest needs, and manage waitlists accurately; far vision necessary to monitor dining room availability and flow.</li>
<li>Working Conditions: Routinely works in a busy restaurant environment with exposure to fluctuating noise levels, guest traffic, and lighting. Regular exposure to a smoking environment while transitioning through casino or public areas.</li>
</ul>
WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort &amp; Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort &amp; Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.</div>

Host-Good Times Café (Part Time)

Pinchers

<div>Phelan Family Brands is a family owned and locally operated restaurant group and we are currently seeking to add more amazing team members to our team. At Phelan Family Brands we believe providing our team with a top-notch work environment and room for growth. 
Job Summary:
Primary responsibility is to warmly welcome and seat our guests and to deliver hands on service throughout the entire guest experience. Constant guest interaction is the host and hostesss specialty. 
Duties / Responsibilities/ Job requirements:<ul><li>
Warmly greets and seats our guests. Creates regulars by interacting with guests throughout their dining experience.</li><li>
Takes guest information and provides accurate wait quote to guests when tables are not immediately available.</li><li>
Interacts with waiting guests, including children, to ensure that their wait is pleasant. Provides alternatives to guest waiting areas, such as outside on a bench or a seat at the bar.</li><li>
Runs the electronic seating system to ensure server rotation is maintained.</li><li>
Presents menus to guests, informs them of specials, and introduces the server by name. Informs the servers when they are sat.</li><li>
Communicates with managers to inform them of business fluctuations.</li><li>
Observes tables and keeps track of clean, dirty and occupied tables. Pre- bus and bus tables as needed. Inform bussers of dirty tables.</li><li>
Takes drink or appetizer orders as needed.</li><li>
Maintains filled water and tea pitchers, regularly tours the restaurant to interact with our guests and to provide refills to seated guests.</li><li>
Interacts regularly with seated guests to attend to any needs that the server may have missed or the guest needs.</li><li>
Cleans, organizes and stocks menus at the host stand.</li><li>
Maintains an adequate supply of Kids menus and crayons for waiting and seated guests.</li><li>
Answers the phone and any questions concerning the menu and restaurant.</li><li>
Takes and fill to go orders if applicable.</li><li>
Directs to go guests to the appropriate section of the restaurant.</li><li>
Maintains clean restrooms throughout shift, checking them every fifteen minutes. Sweeping the front area frequently.</li><li>
Creates a friendly and inviting welcome to all job applicants. Maintains a good supply of applications and other hiring paperwork at the host area.</li><li>
Ensures that management is aware of all waiting applicants and other appointments.</li><li>
Upon their departure, holds the door for our guests and warmly thanks them for their patronage.</li></ul>
 
Brand: Pinchers
 
Address: 28330 Paseo Dr Unit 185 Wesley Chapel, FL - 33543
 
Property Description: Pinchers Wiregrass
 
Property Number: 15</div>

Host

BERRY FRESH CAFE

<div>A Host/Hostess is the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other&rsquo;s success in a fast-paced environment. 
What you will do:<ul><li>
Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.</li><li>
Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant</li><li>
Seat guests at their own pace, handing the appropriate menu(s) to each guest after they&rsquo;re seated.</li><li>
Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.</li><li>
Handle guests&rsquo; complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.</li></ul> 
Perks of the Job:
Great hours! Breakfast/Lunch Concept. We close at 3pm.
Flexible Schedules
Great Pay!
Insurance Benefits available
Growth Opportunities 
 
A Host/Hostess is responsible for serving our guests with unparalleled hospitality to create unforgettable experiences every day! If this sounds like you, please apply today!<h2 class="jobSectionHeader"> 
REQUIREMENTS</h2><ul><li>
Ability to communicate (speak, read, and write) in English.</li><li>
Basic computer skills.</li><li>
Ability to work in a high volume, fast-paced work environment.</li></ul> 
Family-owned and operated, Berry Fresh Cafe opened in Port St. Lucie, FL in 2009 and has since added 4 more locations (Jupiter, FL; Stuart, FL; Palm Beach Gardens, FL; and West Palm Beach, FL opening soon!).
We serve fresh chef inspired farm to table foods in a friendly upbeat atmosphere.
Work in the restaurant industry and have a balanced personal life at the same time!
Weekends a Requirement</div>

Host/Hostess

The Ballantyne, A Luxury Collection Hotel

<div>Job Description

Restaurant Host

Department: Food &amp; Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Restaurant Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is crucial in ensuring smooth operations and creating a welcoming atmosphere.

Responsibilities:

Guest Service:

o Greet guests warmly and professionally upon arrival.

o Seat guests promptly and efficiently, considering their preferences and party size.

o Manage wait times and inform guests of estimated wait times.

o Answer guest inquiries and address concerns promptly.

o Assist with special requests and dietary restrictions.

Reservations:

o Manage reservations and maintain accurate records.

o Confirm reservations and update the reservation system.

o Handle cancellations and modifications efficiently.

Restaurant Operations:

o Monitor restaurant capacity and seating arrangements.

o Assist with table setups and resets.

o Maintain cleanliness and organization of the host stand and waiting area.

o Coordinate with the waitstaff to ensure smooth service.

Additional Duties:

o Assist with other restaurant duties as needed, such as bussing tables or food running.

o Adhere to all hotel policies and procedures.

Qualifications:

. Excellent interpersonal and communication skills.

. Ability to work in a fast-paced environment.

. Strong organizational and time management skills.

. Positive and outgoing personality.

. Basic computer skills and knowledge of reservation systems.

. Previous experience in a restaurant or hospitality setting is preferred.

Perks &amp; Benefits:

. Medical, Dental, Vision

. Hotel Discounts

. Paid Time Off

. Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Requirements:
<div>As the first person to greet and welcome guests, the restaurant host is a critical link to guest satisfaction. The host greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.</div></div>

The Farm Italy

We are inclusive and fast-paced.Professional Hosts needed @ The Farm Italy at Mohegan Sun one of the most booked restaurants in Connecticut and located within Mohegan Sun Casino. We are looking to add to our professional host staff team. We are hoping that you are energetic, polished, knowledgeable with using Open Table for reservation management and are able to provide exceptional service. If you have these qualities, more than 1 year experience as a host/host and would like to work in a passionate restaurant environment, then please send us your resume. Weekends and all holiday availability is a must.Our host team members must possess these skills:* Outgoing, energetic and have excellent people skills* Passionate about providing ALL people with the best experience possible* Ability to listen and communicate effectively with patrons and other restaurant team members* Be able to perform calmly and effectively under pressure* Be very familiar with using Open Table* Casino restaurant experience is a big plusApplicant must be comfortable working on their feet and doing plenty of walkingResponsibilities<ul><li>Greet and welcome guests as they arrive, ensuring a positive first impression.</li><li>Manage reservations and seating arrangements efficiently to optimize restaurant flow.</li><li>Provide exceptional customer service by addressing guest inquiries and concerns promptly.</li><li>Utilize POS systems to process orders and payments accurately.</li><li>Collaborate with kitchen and wait staff to ensure smooth service delivery.</li><li>Uphold cleanliness and organization at the front desk and dining areas.</li></ul>Job Types: Full-time, Part-timePay: $17.00 - $21.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Uncasville, CT 06382 (Required)</li></ul>Ability to Relocate:<ul><li>Uncasville, CT 06382: Relocate before starting work (Required)</li></ul>Work Location: In person

Guest Experience Specialist / Host

The Distillery Complex

Job Title: Host/Floor StaffLocation: The Finch, Pittsburgh, PennsylvaniaAbout Us: The Finch is a vibrant and exciting cocktail bar known for our stunning views, and seasonably inspired locally sourced unique food and drink creations. We are passionate about delivering unforgettable experiences to our guests and continuously push to achieve growth in our program through spirits and cuisine. In addition to our in-house offerings, we also have a growing wholesale division that provides custom cocktail menus and training to our customers.Job Summary Join our vibrant team as a Floor Staff/Host and become the welcoming face of our dynamic venue! In this energetic role, you will create memorable experiences for guests by providing exceptional customer service, managing guest flow, and ensuring a safe, fun, and engaging environment. Whether guiding visitors through our facilities, assisting with event operations, or handling guest inquiries, your enthusiasm and professionalism will help elevate every guest&rsquo;s experience. This paid position offers an exciting opportunity to develop skills in hospitality, event management, and guest services within a lively restaurant complex and entertainment setting.Duties<ul><li>Greet guests warmly upon arrival and provide clear information about their experience</li><li>Manage guest flow to ensure safety and comfort during events or peak times</li><li>Assist with event setup and breakdown, coordinating with team members to ensure smooth operations</li><li>Handle guest inquiries promptly and professionally, resolving issues with tact and confidence</li><li>Support food service operations by taking orders, serving guests, or managing tables when needed</li><li>Maintain cleanliness and organization of common areas to uphold high standards of hospitality</li><li>Enforce safety policies, including conflict management and crowd control when necessary</li><li>Engage with clientele to create a friendly atmosphere that encourages repeat visits</li><li>Collaborate with team members to deliver exceptional guest services in a lively environment that may include theater performances or special events</li></ul>Experience<ul><li>Previous experience in customer service, hospitality, or food service roles preferred but not required; enthusiasm is key!</li><li>Experience in events management is a plus for creating engaging guest interactions</li><li>Strong communication skills suitable for public speaking and addressing groups confidently</li><li>Ability to handle conflict calmly and effectively while maintaining a positive attitude</li><li>Experience working in resort settings or entertainment venues enhances your ability to adapt quickly in a fast-paced environment</li><li>Knowledge of safety protocols related to crowd management and emergency response is beneficial</li></ul>Join us if you&rsquo;re energetic, personable, and eager to contribute to an exciting atmosphere where every day brings new opportunities to delight guests!Pay: $15.00 - $20.00 per hourWork Location: In person

Floor Staff/Host

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Guest Service Host

Host-Good Times Café (Part Time)

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Host/Hostess

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Floor Staff/Host