guest service host

Marbles Kids Museum

<div>Guest Engagement Host
Marbles Kids Museum is a vibrant, nonprofit children&rsquo;s museum and IMAX Theatre located in the heart of downtown Raleigh. Marbles has been sparking imagination, discovery, and learning through play since opening its doors in 2007. Marbles&rsquo; serves a diverse population of families, school groups, and community organizations through award-winning play-based exhibits, summer camps, IMAX documentaries, feature movies, and special events year-round. Today Marbles ranks among the top family destinations in North Carolina providing learning experiences for children with creative programs, and larger-than-life movies.
The Opportunity
Marbles is hiring a playful, energetic part-time Guest Engagement Host! The Guest Engagement Host is responsible for delivering guest-facing functions to support museum operations, including, but not limited to, exhibit activation, welcome desk, museum opening and closing duties, and group and birthday party assistance while interacting with guests in a friendly and professional manner.
Job Responsibilities<ul><li>
Provide exceptional, proactive customer service by initiating friendly, helpful, and welcoming interactions with all museum guests; respond to guest needs, answer questions, and relay feedback to supervisors.</li><li>
Playfully engage with guests in exhibit areas to enhance their play and learning experiences.</li><li>
Address unsafe, inappropriate, or disruptive behavior promptly using friendly, calm, and de-escalation techniques.</li><li>
Assist with museum opening and closing duties in collaboration with the Guest Engagement team.</li><li>
Greet guests and school groups; guide them through the campus, ensuring efficient movement and clear communication of layout, daily schedule, and operational procedures.</li><li>
Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal benefits, and memberships.</li><li>
Regularly inspect, reset, and maintain exhibit props to ensure they are clean, safe, and playable.</li><li>
Deliver informal, hands-on activities, &ldquo;Sparks&rdquo;, within exhibits to engage guests and enhance the experience.</li><li>
Set up and break down materials for programs and events as needed.</li><li>
Collect data related to the museum, including but not limited to program attendance counts, survey responses, observations, and other feedback tools as requested.</li><li>
Stock supplies, manage deliveries, and assist with receiving products as directed.</li><li>
Communicate scheduling, inventory, equipment, and other operational needs to supervisors.</li><li>
Use a walkie-talkie to communicate effectively with team members and supervisors to support daily museum operations and guest needs.</li><li>
In the event of an emergency, assist with Marbles' Emergency Action Plan, supporting leadership to ensure guest and Team Member safety.</li><li>
Perform other duties as assigned by the supervisor.</li></ul>
Supervisory Responsibilities<ul><li>
Work collaboratively with museum volunteers by providing clear guidance, support, and encouragement to help them effectively engage with guests and contribute to a positive museum experience.</li></ul>
Ideal Experience and Skills<ul><li>
One year of customer service experience, particularly with families and young children (preferred).</li><li>
Ability to initiate interactions and play alongside families and children.</li><li>
Children&rsquo;s museum or equivalent experience is a plus.</li><li>
Basic cash handling and point-of-sale system experience is a plus.</li><li>
Aptitude for a fast-paced, active environment, with frequent movement between tasks and spaces.</li><li>
Flexible and adaptable, with a willingness to take on a variety of tasks and respond to changing guest or museum needs.</li><li>
Enthusiasm for informal education.</li><li>
Excellent verbal and written communication skills.</li></ul>
Physical Demands<ul><li>
Walking, standing, stooping, bending, and reaching.</li><li>
Ability to stand for long periods of time.</li><li>
Occasionally using a ladder, and going up and down stairs</li><li>
Must frequently lift and/or move up to 30 pounds.
</li></ul>Schedule<ul><li>
Preferred schedule: 20-25 hours weekly.
</li><li>Wednesday- Friday availability from 8:30AM-2:00PM preferred.</li><li>
Schedule flexibility is required including weekends, evenings, and holidays.</li><li>
Minimum of two weekend shifts per month is required.</li></ul>
Work Environment<ul><li>
Exposure to a noisy and crowded atmosphere.</li><li>
Must be able to navigate between indoor and outdoor museum spaces in varying weather conditions.</li><li>
Flexible schedule required, including weekends, evenings, and holidays.</li></ul>
Benefits<ul><li>
Parking and commuter benefits.</li><li>
Great Marbles Perks &amp; Discounts.</li><li>
Fitness Benefits.</li></ul>
If you require reasonable accommodations to complete the hiring process, please contact the People Team at oespinal@marbleskidsmuseum.org or 919-857-1069. 
 
Marbles Kids Museum is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. We do not discriminate against any employee or applicant for employment opportunities because of race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a veteran, disability, genetic information or any other federal, state or local protected class.
Sm3ZxUINTl</div>

Guest Engagement Host

VENDOM COMPANY

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Host is responsible to contribute to the smooth and efficient running of the Telecommunications department within the Rooms DivisionProfil recherch&eacute;<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>Minimum 2 years work experience in hotel operations.</li><li>Good customer service, communications and interpersonal skills are a must.</li></ul>For all applications, please forward your updated CVFinally, JOIN US on www.vendomtalents.com to discover all our daily updates in the luxury hospitality sector across France, Benelux, Spain, Portugal, North Africa, the United Kingdom, the Indian Ocean, and soon the Middle East.Job Type: Contract

Guest Services Host (Telephone Operator) - Arabic speaking (W/M)

Alila Jabal Akhdar

<div>Summary<div>
Requirements and Skills:
<ul><li>Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment.</li></ul>
<ul><li>Strong interpersonal and communication skills</li></ul>
<ul><li>Sufficient computer knowledge ( Microsoft Office, Opera PMS)</li></ul>
<ul><li>Flexible schedule to meet demands of hotel occupancy.</li></ul>
<ul><li>Fluent in English and additional European language will be advantage.</li></ul>
<ul><li>Able to work as team and in remote area.</li></ul> 


GENERAL RESPONSIBILITY
<div><ul><li>Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues</li></ul>
<ul><li>Be informed and keep your supervisor informed of all matters that may affect your work, the hotel&rsquo;s service or reputation</li></ul>
<ul><li>Always present a clean and tidy appearance in accordance with the hotel&rsquo;s grooming standards</li></ul>
<ul><li>Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs</li></ul>
<ul><li>Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues</li></ul>
<ul><li>Care about your work environment and make sure it is tidy and well maintained</li></ul>
<ul><li>Be reliable and ensure you are at work on time</li></ul>
<ul><li>Know your role in case of emergency such as bomb threat, flood, fire etc</li></ul>
<ul><li>Understand the Employee Handbook and comply with the standards it outlines</li></ul>
<ul><li>Carry out all professionally reasonable instructions given by your supervisor</li></ul></div> 


Technical Expertise

1. Maintain a friendly, neat and pleasant image to the guests

2. Prepare registration cards for arriving guests ensuring that they are correctly completed giving required information.

3. Maintain accurate records and informs other department of arrivals, room changes, check-outs and special arrangement for VIP guests.

4. Keep up date the current arrivals list and is familiar with on daily basis list of VIP, Returning and Suite&rsquo;s guest.

5. To check all VIP arrival room with Housekeeping Manager/Supervisor and make sure that everything is in order. (cleanliness/amenity)

6. Meet and greets arriving guests and bid farewell to departing clients

7. Escort VIP, returning, and Suite guests to the room

8. Handles in room check in for VIP, returning, and Suite guests

9. Updates and helps maintain accurate guest history records in order to give maximum service for returning guests

10. Deliver personal recognition to Alila Link members whenever possible.

11. Be able to handle any queries from Alila Link members.

12. Be able to handle mail and messages.

13. Be tactful to guests complaints, requests and enquiries

14. To utilize guest comment card to give feedback and recommendations for product/service improvement
<div>
<ul><li>Record all suggestions and comments from guests</li></ul>
</div>
16. To actively sell the in-house facilities to guests

17. Fully conversant with the hotels facilities and services
<div>
<ul><li>To provide guest with up to date hotel information and events</li></ul>
<ul><li>Understand all hotel promotion activities, eq special package, Alila Link etc</li></ul>
<ul><li>Always be available to handle guest request and play the role of the &ldquo;host&rdquo; in the lobby and public area.</li></ul>
<ul><li>To provide security and privacy of guests by keeping all guest&rsquo;s information confidential unless otherwise instructed by guests.</li></ul>
</div>
22. Maintain an active presence in the lobby

23. To prepares required list reports.

24. Able to conduct Hotel Tour at any time require.

25. Greet and assist the guest with maximum courtesy and attention during their stay.

26. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.

27. Checking VIP rooms and suite to ensure that all guest amenities are provided accordingly.

28. To perform all duties within the Front Office Section as follows: Reception, Z-Line and Reservation.

29. Assist the Duty Manager and Senior Guest Service Agents with their jobs.

30. Courtesy call with minimum 10 in house guests to collect guest comments and observe guests&rsquo; needs

31. To contribute to overall operational efficiency by performing other relevant duties assigned.

32. Maintain logbook which is a vital communication tool among the Guest Relations officers working role and follow up

33. To be fully conversant with operation and be able to confidently check-In / Check-Out and Manager Opera Folios.</div></div>

GUEST RELATIONS HOST

Marriott International

<div>Additional Information 
Job Number25141894 
Job CategoryFood and Beverage &amp; Culinary 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests. 
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Host/Hostess ( Saudi Only )

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
Key Responsibilities:<ul><li>
Guest Service and Satisfaction<ul><li>
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.</li><li>
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.</li><li>
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.</li></ul></li><li>
Team Supervision and Training<ul><li>
Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.</li><li>
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.</li><li>
Provide feedback to team members, supporting their development and growth.</li></ul></li><li>
Operations Coordination<ul><li>
Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.</li><li>
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.</li><li>
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.</li></ul></li><li>
Promotions and Upselling<ul><li>
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.</li><li>
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.</li></ul></li><li>
Quality Control and Reporting<ul><li>
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.</li><li>
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.</li><li>
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.</li></ul></li></ul> 

Qualifications 
<ul><li>
Certificate in Hospitality Management or related field preferred.</li><li>
Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.</li><li>
Excellent communication, interpersonal, and conflict-resolution skills.</li><li>
Strong leadership abilities with experience in training and supervising a team.</li><li>
Proficiency in Front Office Software</li><li>
Detail-oriented and able to multitask in a fast-paced environment.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Proficient in English, both written and spoken</li></ul></div>

Guest Relations Supervisor

Grand Hyatt The Red Sea

<div><div>Summary<div>
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest expectations. The Host - Communications Centre is responsible to assist the Assistant Communication Center Manager in managing the day-to-day operation of our Communication Center, which covers the hotel's operators, ordertakers and designated guest service officers.</div></div><div>
Qualifications<div>
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.</div></div></div>

HOST - COMMUNICATION CENTER ( SAUDI NATIONAL ONLY)

six senses

<div>As F&amp;B Host Server, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities
 
As F&amp;B Host Server, I will assume full responsibility for the efficient operation in the following:
<ul><li>Answer outlet telephone courteously and efficiently as specified in departments standards.
</li><li>Escort guest to the table and assist in seating and present the menu.
</li><li>Ensure that you serve all the guest face towel.
</li><li>Ensure the prompt and efficient service required by standards.
</li><li>Take order from any food &amp; beverage outlet menus.
</li><li>Have a good knowledge of all outlet menus (food and wine) and F&amp;B day to day activities.
</li><li>Have good knowledge of all F&amp;B outlets opening hours.
</li><li>Recommend and promote items as directed by supervisor.</li><li>Knowledge on menu prices and suggesting upselling when necessary.
</li><li>Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
</li><li>Maintain a high standard of personal appearance, grooming and hygiene.</li><li>Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.</li><li>Ensure all equipment of the department is kept clean and in good working condition.</li><li>Attend meetings and training as required.</li><li>Knowledge and strict adherence to LQA standards.</li></ul>

Qualifications 
To execute the position of F&amp;B Host Server, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>hospitality diploma/degree from a recognized hospitality or Barista school and more than one year&rsquo;s experience in a similar operational role.
</li><li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel/resort and policies on discounts/food promotion etc.
</li><li>Fluent in English</li></ul>

The above is intended to provide an overview of the role and responsibilities for a F&amp;B Host Server at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

F&B Host Server – Six Senses Amaala

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